I bought a 2009 Chevrolet Silverado from Seeley Wright a dealer in South Haven Michigan. The salesperson promised pay off for the trade in vehicle. After signing paper work, I found that they were not going to pay the trade in totally off and added the extra to the loan for the Silverado. After advising them that they lied about the pay off, the manager advised that they could take an extra thousand off the purchase price of the truck and would pay off the loan on the trade in vehicle.
I have taken my pickup back to the same dealer at least six times for warranty work not having a issue until today when I took the vehicle in for the windshield rattling while driving over 50 mph. A service person actually rode in the vehicle and stated that there was a problem with the windshield and they would fix it under warranty. I received a call stating that the aftermarket bug deflector was the cause and they would take it off and replace the seals on the windshield. They did not advise that they were going to charge for the labor of taking the bug deflector off. When picking up the vehicle, they said that they were going to charge 40 dollars for labor of taking the deflector off due to it not being a GM deflector.
After speaking with the service manager about charging labor for something that should be covered under warranty and that I could have taken the reflector off myself, he stated that was the best he could do and that is what it cost him to pay his service tech for taking off the reflector. After paying for the service, they handed me the paperwork for the service work and the seals were never mentioned of being replaced. Walking out very upset, the manager handed me a free oil change on him. Basically, I ended up paying for an oil change for a warranty job.
GM likes to portray the Chevrolet Silverado as a big, tough truck that's ready to do a day's work and then go out rock-climbing. Maybe so, but some purchasers find it's a little more delicate than that, as the complaints in this section illustrate.
