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Consumer Affairs


Is this your Business?

Chevrolet Silverado


Consumer Complaints & Reviews

GM likes to portray the Chevrolet Silverado as a big, tough truck that's ready to do a day's work and then go out rock-climbing. Maybe so, but some purchasers find it's a little more delicate than that, as the complaints in this section illustrate.

The Silverado is one of the trucks GM has been quietly buying back because of engine noises that experts say are "piston slap," one of those things that only gets worse with time.

In 1999, my brother, who is deaf, purchased a brand-new Chevrolet Silverado 1500. At the time, the passenger's seat was moving forward slightly when the brake was applied. The dealership didn't even take it into the shop but looked at it and said nothing was wrong. Now, the truck has 45,000 original miles, and the problem has only progressed and now also involves the driver's seat. Of course, now they say that even though the truck is like new, there was nothing they can do to the age of the vehicle. Since he was a teenager, my brother has only purchased GM products. Guess what? Now he is ready to purchase another car, and this time it won't be a GM.

I have owned about a dozen or more Chevy trucks over the years. I am a big fan of them. But I do have an issue with the design of your climate control system. I always assumed engineering learned from their mistake of the messed up heater control system in my 1990 Silverado. My '02 has a climate control that you do not have to take your eyes off the road or think about to operate! Last fall, I bought a 2011 model that is even more demanding to operate than the old 1990 model! I live in Minnesota so all these issues are exacerbated by the weather patterns here.

As a 55 year old agricultural pilot and wild fire suppression pilot, I have survived 35 years of hazardous low level aviation work. I am also owner of the company that operates a fleet of 7 aircraft designed for this type of work. The first thing they teach guys in my line of work is you will die if you do not keep your head out of the cockpit. In other words, head up and eyes looking out. Pretty basic, right? So our cockpits are designed accordingly. The same logic applies to driving. How in the world did this get overlooked with your temp controllers?

If texting is a misdemeanor then adjusting the climate control in my new Chevy truck should be a felony! It has a heater control that requires visual, cognitive, and manual attention to operate to a degree that is much more demanding than texting a phone held in a heads up manner, which we all know is stupid. So how can a company with such presumably bright engineers, design things with such little regard to safety? This heater demands an enormous amount of time with your head down to operate it. It really pisses me off when I think about it. There is no chance that this unit does not kill people or worse. As the father of a 17-year old daughter who survived a horrific car accident, that also killed one boy and permanently disabled another one. I really believe this is a very important issue. Thank you for your time.

I purchased my Silverado in 2009 (a WT model). It's now 2.5 years since I first bought it. I have only loaded my Arctic Cat 400 4-wheeler (approximately 485lbs) and my gangbox, which holds my tools (approximately 600lbs). In the box on March 21, both my rear springs broke causing the driver side spring to rub on the inside of the rear tire ruining it. I brought it to dealership where I bought it and they fixed it that day. I just think that there had to be a defect in the springs. This is my 4th Chevy truck and I have never had this problem with any of them. 625 dollars later (for new springs) and now new tires. I would like to know if you have had any complaints of this nature and if there is any recalls on rear springs.

My 2003 Chevy Silverado 2500 2wd, which I have had for three years now and have spent money year after year, on the throttle body and wire harness and my truck reduce engine power light still come on. I am told that is an ongoing problem with this model of truck. What kind of help can I get? Thank you for ATT.

In 2004, I purchased a 2003 Chevy Silverado with a V6 engine with 9,000 miles. It just turned over 303,000 miles yesterday. Since I have owned the truck I have replaced the brake linings, had an intake manifold leak fixed at 180,000 and that is all! Now, I maintain this truck meticulously. I change the oil every 5000 miles with premium synthetic oil and Lucas oil additive. I service the transmission every 50,000 miles and follow the recommended maintenance plan to a tee. It does not use oil, smoke or have any engine clatter. There is no rust, but I have replaced about 6 windshields with rock cracks. I love my Chevy truck.

I just want to inform anyone out there buying new or used car. I got a 2009 Chevy Silverado less than a year ago. It was used with 33,000 miles. Winter came and I noticed some paint bubbles in the rear left fender. I washed it and metal is starting to rust. I took it to Mike Mooney Chevrolet and was told they could not repair because it had to be rust through in order for them to fix it. So I was like **, the truck is not even 3 years old.

So I called GM and talked to someone who again said the paint peeling off the truck was not a defect and that I would have to pay for repairs. As I said it, the truck is less than 3 years old. I have a 6 years old Nissan Armada and no signs of rust at all. Now, I understand all of you buying Japanese cars and trucks. I never had to deal with something like this. GM just lost not one but many customers. After this, I will let know as many people as I can about their poorly built trucks! Just don't buy anything from General Motors.

Door lock mechanism: I bought a truck at Cable Dahmer Chevrolet in November 2008 in Independence, MO. Within 12 months, the passenger door lock actuator failed. It was repaired under warranty Truck now has 44,000 miles, and the passenger lock actuator has failed

My truck was delivered to me with an outstanding recall on it. The truck was towed in and fixed. This issue could have caused the rear wheels to lock. The second issue: Chevy installed my windshield with a chip on the bottom edge of the windshield under the grill. This caused the windshield to crack about 12". The third issue: I started to smell antifreeze leaking from my truck. I took it to the Chevy dealer and they found the problem it was a cracked engine head. It was replaced. I requested a free extended warranty from GM and was denied. I use this vehicle only 4 1/2 months of the year because I am a snowbird and return to New York in May. The 3 year, 36-month warranty will not cover all future problems with this 2011 Chevy Silvarado. Please help if you can.

I bought a 2009 Chevrolet Silverado from Seeley Wright a dealer in South Haven Michigan. The salesperson promised pay off for the trade in vehicle. After signing paper work, I found that they were not going to pay the trade in totally off and added the extra to the loan for the Silverado. After advising them that they lied about the pay off, the manager advised that they could take an extra thousand off the purchase price of the truck and would pay off the loan on the trade in vehicle.

I have taken my pickup back to the same dealer at least six times for warranty work not having a issue until today when I took the vehicle in for the windshield rattling while driving over 50 mph. A service person actually rode in the vehicle and stated that there was a problem with the windshield and they would fix it under warranty. I received a call stating that the aftermarket bug deflector was the cause and they would take it off and replace the seals on the windshield. They did not advise that they were going to charge for the labor of taking the bug deflector off. When picking up the vehicle, they said that they were going to charge 40 dollars for labor of taking the deflector off due to it not being a GM deflector.

After speaking with the service manager about charging labor for something that should be covered under warranty and that I could have taken the reflector off myself, he stated that was the best he could do and that is what it cost him to pay his service tech for taking off the reflector. After paying for the service, they handed me the paperwork for the service work and the seals were never mentioned of being replaced. Walking out very upset, the manager handed me a free oil change on him. Basically, I ended up paying for an oil change for a warranty job.

My brake lines are rusted like the truck is 15 years old or older. Mileage is 32000 and is a 2003 GMC 1500. The brakes have also had to be repaired. The mechanic said he never saw this problem before. He said it looked as if the brakes were installed wrong or were defective when new. The fronts were barely making contact and the back pads were worn out and ruined the rotors due to heavy use.

All four rotors were rusted and pitted so bad they needed to be replaced. GM needs to step up to the plate and take responsibility for their decision to use junk parts. If it wasn't for my mechanic, I would not have seen the rusted brake lines and the brake problems thousands, if not more, people are having with GM products. You will be needing another bail out soon if you continue this shabby practice with your vehicles and service of them (or lack of it).

I own a 2000 Chevy Silverado 4x4, 5.3 with 94k miles now. Just this morning, for the third time in 2 years, my brake pedal went right to the floor and through a red light! All because of ** brake lines! This is absolutely the worst truck I have ever owned! So now this after noon I am having several brake lines replaced that weren't replaced last year. I almost got killed because the brakes failed at a red light! I wonder how the CEO of GM would feel if his child was a passenger in this truck.

I bought a new 1500 Silverado. After driving for a while, I noticed an "intermediate drive shaft clunk" as it was called on the internet. I took it to Dublin Chevrolet for service but they said there was nothing wrong with it. I took it to Concord Chevrolet and they said it was a normal noise and every 1500 made the noise. I left it for 4 days to see if they could fix it because I threatened to lemon law it. They did nothing but run it out of gas and told me the same story. They said I would get used to it. I will never get used to it. I have opened a file with GMC and hope something comes of it but they say that it is not a recall at this time, so they can't do anything about it.

I dealt with Chevy via email. Their email is; GMCustomerAssistance@gmexpert.com. I have a 2007 Chevy Silverado Crew Cab truck. It has just under 39,000 at the time. On 8/9/11 the right wheel bearing had to be replaced, and on 10/9/11 the left one was replaced, both at my cost by my mechanic. My question to Chevy was 1) why the wheel bearing failure with such little mileage. No off-roading has ever been done and; 2) safety concerns as I do drive the Interstate roads and roads where kids are waiting for the school bus, plus the other same vehicles out there are at risk.

Chevy's reply by the person listed above was "we are all entitled to our opinions". That was it! I paid $250 for each wheel bearing, not including labor and most importantly, it is possible that unsafe vehicles are on the road, that Chevy knows about.

I have a 2003 Chevy Silverado. My truck goes into gear without the engine being on and without pushing on the brake also, my emergency brake does not hold. I was not aware of any of these issues until I placed my 2 1/2 year old son in the truck while I walked to the front of the truck to get his bicycle. And when I looked up, I found my truck rolling down my driveway, with my son inside. Like I said, the keys were not in the truck, the parking brake was set and still the truck rolled down the driveway, proceeded into the street and hit a Toyota Tacoma. This truck is not safe, my son could have been killed or the truck could have killed someone else.

I've had tons of issues with my 2001 Chevy Silverado.

First off, I've had to replace the window regulators 2 times now (twice on the driver's side; passenger side is bad but just left it alone). The fuel gauge is intermittent. I had all the brake lines rot out on me and replaced them myself. I had the transmission cooler line blow out on me and it caused my transmission to burn up. The fuel lines rotted out in 2 places and I've replaced half of those. The rear bumper is completely rotted through and is so rusty that I can't even stand on the one side. I'm not a real big guy either.

I have had to replace the tailgate handle because it rusted up. The ABS sensors seem to get rusty and fail once every other year or so. The rotors rot out every other year at a minimum. Now, the backing plates on the rear end are rotted apart and I have to rebuild the rear end because of it (no e-brake)! The entire undercarriage is very rusty and is much worse than I've ever seen on a vehicle of this age.

I bought it back in 2003 with 21k miles on it and have had way too many issues with it. It now has a little over 100k miles on it, and had I not been proactive and fixed the other lines after the one popped, I would have killed someone by now.

I have owned solely GM vehicles for the last 16 years and am very disappointed in the quality of this truck. I haven't gotten something else because I just don't have the money. I fix all my own stuff so I just have to pay for parts.

I have an unrestored 1968 Cadillac with significantly less rust than this vehicle. Heck, I had a 1977 Chevy Impala for about 7 years that I had bought back in 1998. I drove it in all the winter slope and salt that SW, PA gives and that didn't have half of these issues and the thing had a ton of miles on it!

Besides piston slap, intermediate shaft clunk, and tow/haul mode failure, I now had to replace rusted and leaking brake lines.

During a vehicle state inspection, my mechanic advised that the brake lines on my 2003 Silverado are rusted and needs to be replaced. He is concerned that if I hit a pothole, they will break.

I bought a brand new 1999 Chevy Silverado 4WD extended cab with only 83,000 miles on it. The gas gauge has not worked correctly in about seven years. It sometimes is correct but most of the time, it just reads empty. I have to go by mileage which could be a hit or a miss. This is a safety issue as I might run out of gas when I am turning left in front of someone and maybe get hit. It is a well-known problem as the Chevy dealer says that he sees problems like this a couple of times a week. It should be fixed by Chevy.

After you file your silverado complaint with consumersaffairs.com, call Chevrolet Inc. 1-800-222-1020 direct and get a human voice and file your complaint with Chevrolet Inc. Have your VIN # ready when you call.

On August 8, 2011, my wife and I were traveling down a side road away from the busy high-way. As we were driving down the side street at 10 mph, our airbags deployed with no warning, and without any impact to the car. We then called a 911, not knowing what to do. Once the cop arrived, he told us that, with no impact, there is no accident. He did tell us of a similar occurrence that happened to his brother in a Chevy Silverado.

My 2005 Chevy Silverado's A/C blower stopped working. I called my local dealership and explained the problem. They informed me there was a campaign on the resistor and connector number 10240. They made me an appointment after taking all my information.

On August 1, I took time out of work and took the truck down to be repaired, half an hour later I was told I don't qualify for the campaign because of my mileage. They knew my mileage before I went. I came home and called Customer Service Department and spoke to Rowell, he told me he would call around and see if he could find a dealership that could take care of the problem. He called me the next day and said, "sorry we can't help you, you don't qualify for the campaign." Which is not right, the resistor and connector is melted, just like everyone else's that is part of the campaign!

So Rowell told me he would call the dealership I took my truck to. This he would do on Monday, August 8, he said he would ask whether they could have some reduction. I waited all day Monday and didn't get a call, so I called at 4:00 and talked to Rowell again. He was very rude in telling me, that they can't help. I asked to speak to a supervisor.

Margarita the supervisor then told me the campaign was not on the resistor and connector it is on the blower motor itself, I said that's not true. I have been told all week long that the resistor and connector is under a campaign but I don't qualify, now all the sudden she tells me, in a very rude and mean way, that everyone is wrong and it is only the blower motor. I can understand there is a limit to the repairs but they knew my mileage when the appointment was made. I told Margarita I was going to call the dealership and ask and I would call her back, she told me fine. I called the dealership and spoke with them and they said it is the resistor and connector. So I called Margarita back and left a message for her to please call me back. I have not heard from her at all. I am very disgusted with this whole thing. If I didn't qualify for the campaign why make the appointment and waste my work day.

I must say I am not happy at all with my 2009 Silverado. I have had many problems with my truck. The emblem on the tailgate has had to be replaced two times. I have had computer problems and I am having computer problems again. The front bumper is beginning to rust and the driver's side door lock does not work any more.

I bought this truck brand new and I don't believe your ads about quality like I did when I bought the truck. I honestly cannot see quality craftsmanship in my truck.The dealership has been really good about repairing my truck but it's not their fault the quality is lacking.

I am trying to check on the 1989 Silverado tail gate cable recall. The dealer said they did not have any info on this so I had to buy two new cables.

I think from the Internet info, they should have been covered by the recall.

I bought a 2008 Silverado 2x4 with a 4.8L V8 Engine. Here are the problems I have had with it since it was new:

The front driver door lock wouldn't lock with the key fob or door controls. This was fixed under warranty at 12,000 miles. The driver side door is doing the same thing at 40,000 miles and the dealer wouldn't repair it due to it is out of warranty.

At 60,000 miles, the cruise control stopped working. Again the dealer wouldn't repair it.

At 78,000 miles, the cylinder #4 had a misfire. I had the dealer hook it up to diagnose. We repaired everything that could be damaged, and for 2 days the check engine light stayed off. The light has now come back on but it comes and goes. Sometimes it is a flashing light and sometimes a steady light.

At 79,000 miles, the Stabilitrak and Traction Control turned on/off by itself. This happens on some days and some days it doesn't.

The weird thing is the truck drives fine like nothing is wrong. I am beginning to wonder if there is a flaw in the computer system, which has never been replaced nor have any work been done on it. GM has some issues with this truck.

My 2003 Chevy Silverado 2500HD 4X4 would not even pass the Virginia state inspection. With 38,000 miles I already had to replace all rotors, calipers and brake pads. Do the parts come from China? Now with 40,000 miles I already had to replace all brake lines. It's already rusty which is very bad, I am very sad by all these. I'm thinking what if someone gets killed while riding this? I'm sure it's coming. Everyone I talk to tells me the same thing. Something needs to be done!

Oh yes I got all my receipts. It is very sad that the government didn't announce a recall.

I have two Chevrolet vehicles, a 2001 Trailblazer with 44000 miles and a 1997 Silverado with 38,138 miles on it. The Trailblazer just had to have the head gaskets replaced (less than 2 months ago) due to corrosion from the Dex Cool Chevrolet installed in its vehicles per our mechanic. Now, my Silverado has developed a head gasket leak and our mechanic says it's the head gasket on my vehicle also. I can't wait to pay for that repair on top of the repair from the Trailblazer. Is there any recall or settlement from Chevy on this problem? I see from several forums that this is a known and on-going problem, thus, Chevrolet should be required to make this right. Not sure yet what the cost is for the Silverado. I will get an estimate this afternoon.

I have a 2003 Chevrolet Silverado 2500HD with a brake line failure due to corrosion at 51,848 miles. Just add me to the large number of people that have reported this safety defect. We had a load of hay on the truck and thankfully, we were traveling slowly and able to stop. I can imagine what the consequences would have been if we were on the interstate with 4000 pounds of horses in the trailer.

Please be advised that NHTSA Action Number EA11011 (engineering analysis) was opened on January 5, 2011. Hopefully, there will be a recall initiated before someone is killed.

We own a 2001 Chevy Silverado truck and it has less than 100,000 miles on it. The transmission went out on the truck. The truck is only used for my husband to go to work and does not see any abuse. He maintains his truck every 3 months. He has been saying that the truck was making noise and had hesitation when shifting, which almost caused an accident. Everyone said that was normal. We finally had enough when it wouldn't do anything and had to take it to a transmission place.

I bought a 2002 Chevy Silverado extended cab new in January 2002. Here is a list of the repairs. Front differential leaks oil they replaced the front drives seal warranty repair. Ignition switch replaced because security system failure. Warranty repair this problem is ongoing. The security light comes on randomly and the truck only has had the starting problem in the cold seasons so far. Steering wheel noise was told under warranty that 3 times it needed greasing. After warranty was told the steering box needed backlash adjustment. This adjustment only lasts for 2 -3 weeks. I do it myself now. Tail gate latch handle. The plastic clip holding the rods going to the latches broke. Warranty repair antilock brake problems.

The pedal pulses and the pedal locks at times. Two new fronts bearing with speed sensors were replaced. Warranty repair at 36000 mile the rear end blew out. I do not tow anything? The dealer said that a bearing had not been seated correctly from the factory and this was the cause. I had to fight to get new parts installed. I did know at the time that the Chevy dealer had sold me an aftermarket warranty. Warranty repair 40000 mile the transmission blew. I guess this may be due to the rear end locking up.

Warranty repair 62000 miles front differential starts making noise. I had to replace one bearing and some seals. This truck has had the 4 wheel drive on about 100 miles total. I don't know how a bearing could fail so fast? Repaired at my cost. 74800 miles antilock brake. The pedal is pulsing and locking up again. More to come 12/8/2010.

I have a 1998 Chevrolet 1500 pickup. I have had numerous problems with the cooling system since I purchased the truck new in 1998. At about 40,000 miles the water pump went out and I had to replace it. At about 49,000 miles the heater core burst and I had to replace it. At about 50,000 miles the heater core went out again. Once again at about 51,000 the heater core went out again. Today at about 53,000 the heater core has gone out again. I have always noticed the smell of antifreeze in my truck.

I leased a new 1999 Silverado on 7/19/99. On 10/27/00 with 18,158 miles on it, the vehicle cut off while I was driving. For 27 consecutive days, the truck was in the shop. First the starter sensor was replaced, then a crank sensor was replaced, then an oil leak was repaired, then I had a brand new engine put in, then my brakes were worked on, then oxygen sensor #1 was replaced, and other complaints were looked at.

On 11/24/00, I picked up the truck from the service department. I drove one mile to my bank and the "service engine soon" light came on. I drove back and it was determined that Oxygen Sensor #2 had now failed. While I waited the two hours for them to fix that, my rear air vents were also replaced because they didn't work. I returned home.

On 11/25/00 (one day later), after 25 miles of driving, the "service engine soon" light has come back on. I will return the truck Monday. The service manager says he will have to replace the torque converter now. My driver side window will also be getting a new window regulator. The passenger side window needs repair also. There is a "thud" sound when I back the truck up and also when braking and turning sharply at the same time.

Also, it may be of interest to know that the engine was replaced because GM had left a spare part (stray nut) inside and it destroyed the engine. My dealer has also told me to expect a recall on my accelerator because too many complaints are on file because it tends to stick. After everything else ... who would want this piece of junk? I've asked GM to repurchase the truck and they have refused.

This vehicle cost us $509 a month. As the consumer, we are expected to pay on time, to properly insure the vehicle, to maintain it, etc. We have done all of this. GM is expected to provide us with a safe and mechanically sound vehicle. For $33,000 we do not expect loss of our vehicle for this lenght of time. When this round of repairs is over, the total days for repairs will be well over 30.

One payment of $509 came due while the truck spent the whole month in the shop. We've spent hours on the phone with GM, our dealer and the BBB. Everyone has the same story: "Your warranty has been honored."

Nicole might want to check with a Lemon Law attorney who might have a point of view that differs somewhat from GM's.


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