The Pontiac always needs repair. I have put two water pumps, one alternator, two back light boards and grommets in the front sway bar, a belt balancer, and a power steering unit on this Pontiac Montana. My gas gauge has quit working. My radio lights are out and my backup warning is out. I have a 2003 van. My doors are falling off also. I have 143,000 miles on the van and owned it for 5 years. I feel it's a junk. I take excellent care of my van and I have always taken great care of it, but I'm sick of the lack of quality. I've always been a GM buyer, but now I'm very strongly looking elsewhere.
Consumer Complaints & Reviews

Poor Automotive Repair & Horrible Customer Service - My wife and I took our 2001 Pontiac Montana van in for a power steering leak repair to Gordo's Mechanical in Vegreville, Alberta, Canada. I had told Gord the owner and mechanic of the business that I thought the power steering hose was leaking. Gord checked and confirmed that the power steering pressure was leaking, but he also said that the power steering rack and pinion was leaking also. We agreed to the repair and Gord had replaced both the hose and the steering rack. Then Gord called us again claiming that we now needed a power steering pump because it was making a whining noise and said we must have run the pump dry. I told Gord that wasn't possible because we had stopped driving the van and because we found the leak and I had topped up the power steering fluid as well, which when I checked it the cold level was touching the power steering dipstick just under the add line which is definitely not empty. And there was no power steering whine noise before the repair. Gord said the noise isn't that bad and we both agreed it may be trapped air within the power steering system.
Gord had dropped off our van at the local GM dealership for a wheel alignment because his shop isn't equipped with a alignment machine. My wife and I had picked up our van from the dealership and upon driving it, we noticed that the power steering noise was very loud when turning left or right and the steering would tighten up when turning left or right. We also found our van had oily dirt on the floor, door panel and steering wheel. The inside of the van also stunk with the smell of cigarette smoke. My wife and I were both very frustrated by this and decided we wouldn't take our van back to his shop. I thought I would give the van a few days to see if the noise would go away, but it wouldn't. So we decided to take the van into another local repair shop and explained what was repaired on the van. I gave Gord the benefit of the doubt and advised the other shop to go ahead and replace the power steering pump. The pump was replaced and didn't correct the problem and they said that it's possible the new power steering rack was faulty.
At this point, I discussed this with my wife and decided to talk to Gord at Gordo's Mechanical and let him know how upset we were with the mess he made of the van and that a new GM Delco power steering pump was installed which still hadn't fixed the problem. Gord then said he was talking to the local GM dealership and said there was a special procedure and tool for bleeding out the power steering system and that he would try to remedy the problem. So another appointment was made and Gord tried again. Gord phoned me and said it was better, but there still was some noise and he said that's the best he can do. I asked Gord if the steering stiffness was gone and he said yes, so then I came over to test drive the van. Once I tested the van, I found no difference: the loud whine noise and steering stiffness is still present. I returned to Gord's shop to show him the problem. We tested and drove the van again with Gord and he acknowledged the problem was still there and asked me what I would like him to do. I said I want the van fixed. Gord said GM told him that they have installed 2 or 3 faulty rack and pinions in vehicles before, so anything is possible. Then Gord said he would warranty the steering rack, but he didn't have time to do it right away (this has been 2 weeks of problems and waiting at this point).
Gord said he would order the rack and call when its in. He did call within two days and I told Gord that we would bring the van in after we return from the holidays since he was backed up with lots of work and we have another vehicle to drive for our holiday. I said I can book an appointment with him for when we get back and Gord said just to call him on the Monday when we get back. I agreed. When my wife and I returned from our holiday, I called Gord so I could bring the van in for repair. Gord then told me that he was to busy to get the van for the next week and a half. My wife and I were upset about this as we gave Gord 12 days to make sure he had room for us, but now he wants to push our appointment 1 1/2 weeks away. We voiced our concern about this, so Gord agreed to do the repair the next day. The van was dropped off for Gord that night so he would have it for repair the next morning as he requested. Later that day, at about 2:00 pm, Gord called me to say the van was ready and that it was still making some whining noise and that he would no longer work on our van. I asked Gord, "Is the noise better for sure?" He hesitated and then said, "I'm done with your van and I won't work on it anymore and I'm not charging you for anything or the extra return hose I installed in the van either." I told Gord to leave the keys in the van and I will test drive it when I return home from work. My wife and I picked up the van that evening and the van's steering still has a loud whining noise and tight steering when turning. What are we to do short of now asking for our money back?

I recently purchased this car (2001 Pontiac Grand AM) in late February or early March 2012 from a dealer here in Cincinnati. The car had 124,000 at the time of purchase. This car engine has already thrown a rod in the engine. I would like some assistance in the repairs for the car. I had owned a 1998 Pontiac Grand Prix with over 190,000 miles. When the Grand AM was purchased, the only was changed right after purchase. I would like for some assistance with the repair work. I am out of $1,600 and seeking for some financial assistance for the repairs or I would like to ask for a total refund for the cost of the car. I look forward to hearing from you with some type of resolution to this problem.

I bought my 2006 Pontiac G6 just last September from the GM dealership in St. Cloud, FL. The dealership is nice and they stand by what they sell. That being said, I went to drive out of my development yesterday and the power steering just stopped working. Not knowing what went wrong, I turned right around and put the car back in the drive. We found out that this car has electronic power steering and although there have been some recalls, this car's year and VIN were not among them. I feel that this is an error on GM's side and that this should be recalled. Someone could get seriously injured if this were to happen while driving in heavy traffic. I will say this: if something happens to me while driving the car and the power steering goes out again, GM will be looking at one very big law suit. I would like GM to take ownership of this and fix my car. The power steering seems to be working again, but now I am afraid the car will fail when I least expect it to.

I sent my son over to Don Davis to see about getting a new transmission cable for his school car, 2009 G6 Pontiac, which we purchased from Leo Martin Chevrolet in Lake Jackson, TX. The locking tab which keeps the shifting cable onto the transmission came off not allowing the car to go into gear, which entailed my son did not have his car fixed to return to college. The parts guy told my son the recall was out of date and we would have to purchase the cable for $75 even though we never received any information about the safety recall. The vin # ** of the car and the part number of the cable is #25910201 and is approximately $75. I think after this little incident not giving him the cable because of his car being in this recall and we not even receiving any information about this safety recall, I see how GM really treats their customers and I will from now on buy Ford or Dodge products. Also, I will be contacting the National Highway Traffic Safety Administration's Vehicle Safety hotline.

HVAC fan control and capacitor defect - Due to the blower on my fan shorting out for extended periods of time, I had to have the subject part replaced for the amount of $315.28. I see that a TSB was issued for this problem and evidently, a manufacturer defect for which I had to pay for repairing.
I paid $12,000 for this car and my signal lights are sticking, don't stay on or get stuck on, the vanity mirrors are falling apart because they are cheaply made, the plug ins for your phone charger or whatever don't work, even the dealerships can't find the fuse boxes and can't get to them. I paid good money for this car and I expect a decent car. I do what I'm suppose to with maintenance on the car. The sun roof is easy to open from the outside. It has four slots and it makes all kinds of noise going down the road. Come on, what can be done?

I purchased a 2005 Grand Prix GT on April 2009 with 29,000 miles. It has 54,000 on it and the rotors have been resurfaced 3 times. They are warped again and this time I will be looking at replacing the rotors. The used car dealer that I purchased the car from has been good. He has resurfaced the rotors at no cost. I have replaced the rear calipers at 50,000 miles.
The dealer replaced the steering shaft before I purchased the car and said if this lasts 30,000 miles he would be surprised. The reason I purchased this car is that my wife has a 2002 Grand Prix and it has been a great car, it has 112,000 on it and we were thinking about trading it in but I may be looking to trade in the 2005, I can tell it is not a good car. There is definitely a major problem with the brakes as so many have reported. I will never buy a GM car again. They should let the company go bust.

I have a 2001 Pontiac Montana Van 3.4. I have replaced the head gaskets, water pump twice, change the thermostat twice, and heater core once. The radiator had to be replaced; it was full of gunk. The car is not drivable; it now needs a new motor. The car has been setting up for a 1 yr and . I cannot afford the fix up anymore.

On May 24, 2011, I purchased a 2007 Pontiac G6 for $10,995.00. On September 13, 2011 I noticed that the different gauges were not working. I then took this car to a Chevy Service Center and learned there was a blown head gasket, inoperable thermostat and coolant temperature sensor. The RF axle is busted as well as the air box lid.
The extended warranty covered the head gasket but would not cover the rest of the problems. I did notify them of this problem and agreed to fix the problem. The service manager picked the car up from Superior Chevrolet to fix it. Needless to say, they did not fix anything. I asked a receipt of what was done. ** then replied, "Get your car off my lot or I will charge you for storage." This occurred on September 29, 2011.

Many years of unbelievable costs to repair my nice Grand Prix, which was my dream car, only to find out that I had purchased a nightmare.
After paying bills for repairs on the auto in excess of $1600, finally my heater core was the last straw! I couldn't figure out where all the fumes were coming from and finally took it to Master Auto in ELP, Tx. I was told that my heater core went out and that this was common on this type of car! The expense was so high--$600 just for labor--they had to do a bypass because that was all I could afford!

I have a 2002 Pontiac Aztek and have to use GM Dex-cool. This product is damaging my cooling system as well as the gaskets on the engine. But GM (General Motors) said I have to use this product. The coolant looked like mud in the cooling system and I had it changed 50,000 miles ago. It was supposed to last 100,000 miles.

I have a car that has a warranty. I called my dealer back in November to pick up car in my drive and have the problem fixed. They did pick it up but called me after 30 days to tell me that Pontiac and GM would not release the parts. Asking me if I could call Pontiac and do a consumer complaint, as that was the only way to get the part shipped to the dealer. I called Pontiac and they assured me they would not hold parts from consumers and the part was being shipped. Two more weeks passed and they would call on Monday to tell me part "was shipped" would be in on Thursday, then call me on Thursday and say they don't know what happened the part would be there on Monday. This went on from December until February. when I contacted the Attorney Generals office and all of a sudden the part appeared on February 16th and I got my car back. When I received my vehicle, the driver's side door lock was broke and I asked them to repair. Only to find the part of course is not in stock. As of April 16th, I have just gotten my vehicle back and the final repair.
November - April for repairs is not acceptable. I have complained to the Attorney General, that got me action, however my complaint in the big picture is that General Motors and Pontiac has mislead and committed fraud. They represent parts are sent, and they were not. They wrote letters to say when Pontiac was closed that the consumers would be taken care of and we have not. That parts and repairs would be made, and they are not. And the answer from the legal department is "yall" have to be patient and accept what is offered. Their offer is payment of 60 days of car payments as a courtesy for the inconvenience. I say if you had my vehicle for 79 days, a reasonable offer since they would not release parts would be to compensate me for the time they held up my vehicle. I believe that have misrepresented to every Pontiac owner their ability to actually supply the parts. Edwon's supervisor, which I do not know her name, stated we are to wait till the "need" for the part is great enough for Pontiac to find it or get enough orders to find people to manufacture the part.
I believe they have an obligation to stand behind the promise they made us. When I spent almost $40,000 for my 2007 Pontiac Solstice, they scammed me to believe the warranty would be provided in an acceptable manner. Waiting 79 days to have a car repaired is not acceptable. I was given a loaner, held together with masking tape, and certainly not of the same standard my vehicle was. The car was a 4 door and burned more gas than my vehicle, and I'm to be grateful. I would just like to see GM and Pontiac held accountable for misrepresenting the warranty, and for the straight out lie of telling me week after week that the part was sent. Only to have the lock they broke take another 2 months. I believe they should pay for the entire 79 days of having my car out of service while I paid my car payments. And I should be reimbursed for the fraud committed in their representations of parts sent and failure to really provide a timely and reasonable time for parts to be provided and my vehicle to be fixed.

I have a 2006 Pontiac G-6. I have had it to the dealer 3 to 4 times to have the driver side power seat repaired and now, that is is out of warranty, the seat is not working again. This car has 29,000 miles. I had a Pontiac Grand Prix before this car and had it in the shop for 3-4 times before it had 1000 miles on it. I consider looking at new cars again but I would never think of looking at a GM car.

I sent my car to the dealer for repair. After 2 days, the dealer tells me part is back ordered. After three weeks, the dealer tells me to file a complaint to Pontiac services. For the next 60 days, Pontiac would call me Monday and tell me Thursday the part would arrive. Thursday came and they tell me the part was on the way and would be delivered Monday. However, they call again Monday to tell me the part was on the way and would be delivered Thursday, even telling me part was delivered but couldn't verify because dealer was closed for a snow storm. My position is this, when Pontiac went under, GM wrote everyone saying ghetto would give the same great service no worries. When the rubber meets the road, the parts don't exist. The dealer drove my car 150 miles while test driving or keeping my battery working. When I got the car back after 79 days, the front ends drives towards ditch and my lock is busted in the vehicle. GM actually left messages how they would take care of the payments while the car was down in the shop.
They told me today it is a mere cursory to give me 60 payment when they clearly tied up the car for 79 days. I believe consumer fraud has taken place. They made a promise to consumers to provide service for vehicles. They don't have the parts and lied for 79 days that they had been sent. Pontiac does not communicate with the dealer, left hand does not know what right hand is doing. Because I am a woman, they attempt to blow us off. This would not happen to a man, they are cheats and misrepresent their service and their actions. They told me the supervisor would be too busy to call me back. I will not put anything in writing. I was without my vehicle for 79 days. And I am convinced GM does not have parts for these Pontiac vehicles causing thousands of dollars in loss for vehicles that will be worthless because the parts don't exist. I do not know if the part I have now was a new or used part. This company is going under for a reason their customer service and conduct is fraudulent and they assume no responsibility.

Heat in 06 Pontiac Torrent went out without warning. The blend door had broken. The actuator was the cause of the broken shaft on the blend door. The actuator had rotated too far, beyond its limits and overpowered the plastic shaft on the door.
This actuator isn't just a simple motor. As you know, an electric motor spins when power is applied. The actuator is a small electric motor connected to a gear-reduction unit, with a position-sensing device that is monitored by the Body Control Module (BCM), which is a computer that controls a bunch of stuff not related to the engine or power-train.
When the position sensor indicates that the actuator is at the end of its range of travel, the BCM shuts off power to the motor. The output shaft on the actuator should never be able to reach the degree of rotation that is shown above. Why did that happen? Did the BCM malfunction and apply power too long? I doubt it, because electronic circuits are less likely to malfunction than electro-mechanical devices. I'm going to have to assume that the actuator is faulty- that the position-sensing device (probably just a variable resistor) developed an open circuit, or an internal short circuit or something.
This kind of problem bugs me (and a lot of other people) because General Motors has not issued a recall to fix what can be a safety problem. No heat means you can't defrost or defog your windshield. What's worse, GM has not even issued a Technical Service Bulletin (TSB) about this problem to advise dealership service departments about the how's and why's of this malfunction.
So, I'm a bit concerned that the new actuator might malfunction just like the first one. If GM had issued a TSB, I'd be assured that the engineers had solved the faulty actuator problem and that all the replacement parts had been revised and improved and also the heat would work just fine for years to come. But I don't have that confidence. Visibility problem, and is dangerous. Needs a recall, but none released. Not right.

My 2009 Pontiac G8 GT was in an accident on January 8, 2011. I had the vehicle taken to a private repair shop. It is now February 28th, 7 days shy of two months and General Motors have still to yet produce the Airbag needed to complete the repairs for my car. In January, I was told that the part was on national back order and should be in within a few weeks.
Week after week, they say that it should be in the following week. Today I was told that the part should be delivered on March 14th. My patience has completely ran out. Not to add to the fact that I am incurring daily cost for a rental car because the repair shop cannot release my car to me without the airbag. After expressing my concern through many calls to General Motors, I was referred to the "Regional Specialists" who was absolutely no help to me.
However, he did tell me that if I had chose a GM shop to repair my vehicle, I could be reimbursed for my rental car costs. The only information that the "Regional Specialist" for GM could give me was that the Part should be delivered on March 14th. The only other thing he could do for me is refer me to the back of my owners manual! For a company trying to improve its reputation with the public, they are not doing well. I have always owned GM Vehicles but I am sure this will be my last!

I accidentally tripped across the story of GM ABS brakes failing. Although my model is not mentioned in the article, my ABS system sensor(s) is falsely making my traction control and / or the ABS system activate while I am driving, until the computer senses something is wrong and disables the systems until the next engine restart.
This only happens when things are both salty and wet. When things are just wet in summer, no salt, there is not a problem. When there is salt, but it is too cold sub stain moisture, there is no problem also. The vehicle of concern is a 2004 Pontiac Montana. This problem has only happened during the last 2 winters.

In the past year, my wife's G6 has had four rims and three tires replaced. The dealer we work with, Jack Williams Tire in Scranton, PA, told me this morning that they always have two rims in stock because of the frequency of customer needs for this particular car. I drive a 2006 G6 and have never had a cracked tire or blowout. I left this auto at Jack Williams yesterday because of a slow leak. They called me this morning with news that I would need another rim at a cost of over $400.
Tell me, what is going on? I retired from Hughes Aircraft after GM bought us out. As such I get an acceptable discount and have bought more than a few cars in the past. Tell me what you think of this financial burden?

I know you have probably have had many complaints on this issue with 2001 Pontiac Grand Am coolant issues, due to their Dex-Coolant referral. Thousands of people have paid thousands of dollars to have their vehicles repaired once, or sometimes several times, because of their recommendation. They know about this problem, and refused to help any of their customers with the issues they have caused us.
It cost us several trips to the repair shop, several hundreds of dollars, and now have to repair intake manifold which will cost almost $1,000. I researched, and found out that there are way too many people with the same problem, and GM refuses to do anything about it. There Dex-Cool coolant has acid that eats away at everything.

I have a 2004 Grand Am Gt, and just after the extended warranty expired, the dashboard start warping. And now a year later, it's curled up along the window and the heater vent is curled up and the vent cracked off. The car looks terrible for only being 6 years old. There's no excuse for the dashboard to curl up like that.

My wife and I own a 2006 Pontiac GTO. For some reason, they made the sun visor hinge bracket out of plastic. We have had two breaks in front of my wife's face, blocking her view. The visor cost $200.00 but safety is the issue. My dealer is very concerned that now we cannot find the item when we try to replace it. Is there a recall? If not, there should be. This a safety issue and my wife drives that car. All of the cars and trucks I have owned in the past have had that part made of steel. My wife becomes blinded by the visor falling into her visual path. She becomes distracted, taking attention away from driving. This has happened twice on this vehicle.

My daughter's 2006 Pontiac G6 was running poorly for some time. We had taken it to the mechanic a couple of times to do a diagnostic on it and nothing could be found. Two weeks ago, we took it back to our GM certified mechanic to try a tune-up and they discovered a hole in the exhaust manifold. Since the manifold is connected to the catalytic converter, the car now has an emission problem (California registered vehicle) and it has less than 94,000 miles. We contacted General Motors Customer Care to ask General Motors to cover the repairs since we own (and verified by VIN numbers with them) four (4) GM vehicles; including another G6.
We felt this would be a gesture to such loyal customers for GM to cover an emission problem. We have also learned that this is a common problem in the G6 vehicles. The first person we spoke to (Nestor) agreed to cover the repairs, but the case was then turned over to Scott ** to make the final decision. GM required us to send the car to a local dealership to confirm the diagnosis. They spent almost a full week determining that they would not cover the repairs. They said the issue would have been covered up to 85,000 miles, which is when our extended warranty ran out. Personally, I thought GM covered their drive train and all emissions parts through 100,000 miles!
The exhaust manifold is connected to the catalytic converter. The entire part must be replaced in order to pass a smog test in California. This part cannot be used; it must be purchased new. We sent the vehicle back to our GM mechanic and we're told that the part alone will cost over $1000.00! I have been without a car for two weeks and will possibly be without a car for another week.

The catalytic converter on 2006 G6 Pontiac (76,000 and out of bumper-to-bumper warranty) needs to be replaced. Without it, the car performs very poorly and I hesitate do drive it. The part is still under warranty and should be replaced at no cost to me. However there is no part! It is on what is called national back order. There is no estimated date of arrival, the dealer will not give me a rental and GM will not cover costs for an aftermarket part. What gives? Is there anything I can do?

After about 3 years (under the MFG warranty) the car began hesitating when accelerating uphill & under load at about 50-60 MPH, I brought the car to the service department (at the dealership).
They took me for a road test where the problem was duplicated, then they did some diagnostics (charged me for it) but they could not find any specific problem (no codes either). My father has a Chevy Impala LS '00 and he has the exact same issue, so I decided there must be some kind of issue with these cars that GM service people should know about.
So, I called the GM service center, left a message & a technician called me back only to tell me that there's absolutely "nothing" he can tell me more about it and there's no know issue/he has no idea why both of our cars (similar makes) have developed the same issue.
I went all over the place to many different & independent mechanic shops to no availability. I finally was told that there's a known (& confirmed) issue with these vehicles (this was an issue from '99 to '01) and that the problem was a faulty PCM (PowerTrain Control Module). So I called up my local dealership to find out the price, which they told me would be over "$900.00" for the part PLUS labor charges.
I thought that it would be nice of GM to offer me some repair for this faulty part that has driven me nuts for years, but they refused to do anything even a request to simply update the PCM software, free of charge was denied to me.
So, I checked in to a dealership & ordered the PCM software updated, the problem was resolved! After going thru all the suggestions & eliminating part after part myself, I finally figured it out! The problem was faulty software on the PCM (Power Control Managment) chip that was reflashed & now works flawlessly.
Shouldn't GM at least reimburse me for this?

I own a 2005 Pontiac G6, which is purchased new. I had problem with the power steering. It locked. And the wheel would not turn and would only work after stopping and restarting the car. I called the 800 number for GM. After researching the problem online, I saw that there were many complaints about the same problem. I was told that there was never a recall, but there was an available Special Warranty coverage for the problem.
But my car had to either have less than 70,000 miles or be less than 7 years so that I can get covered. I have over 84, 000 miles, which made me ineligible for the warranty. I did not buy a car just to let it sit in the garage. I am being penalized for using my vehicle. GM knows about this problem. What are they waiting for, someone to be hurt or killed? I took my car to the dealership to be fixed. They quoted me the cost of $792.59. When I asked if they could discount the price, I was given 10% off which came to $710.00. I had a file opened with GM. They called to say that they were in agreement with what the dealership did. I feel that GM should have been able to discount this even more because this is their fault not mine.
Please respond because I am not the only one that has had the problem and I feel we should be compensated.

I own a 2006 Pontiac G6, currently with 76,400 miles. Let me start by saying I love my car. It's the I-shaft, brakes, rotors and front-end alignment that I hate. And I am not alone. Any simple online search about the Pontiac G6 and brakes and rotor problems will reveal hundreds of people, just like me, experiencing the same trouble. This car has also had the I-shaft "steering wheel clunk" problem since under 20,000 miles. It was replaced twice. I complained about it numerous times after that, had it re-lubed once (because they told me it was a defective part and a defective replacement part, so no sense in replacing it again!). And then I just gave up. It just clunks and clunks and clunks.
Back to the brakes, rotors, and alignment: At 21k, my brakes were already in the yellow. At 38k, I replaced the front brakes and had the car aligned. At 45k, had to replace the front brake pads again. At 50k, had to resurface the rotors. At 54k, had to install new rotors and new front brakes. (Yes, new front brake pads, again.) So, I purchased high performance, cross-drilled rotors and the brakes that were recommended to go along with them. And I figured my problem would be solved. But it was not.
At 71k, brakes are in the yellow again. And now, today, at 76k, had to resurface the new rotors, and was notified that my front brakes are, once again, nearing red. And, continuing with the alignment issues: at a little over 54k, I had to do another alignment. At 64k, another alignment was recommended and performed. I can guarantee you that in a couple thousand miles I'll need new rotors and front brakes again, and I'm pretty sure it is out of alignment again.My high performance rotors lasted 20k before they needed resurfacing. It appears there is a three year warranty on them, so I am hoping it will be honored; however, there is an obvious problem with the Pontiac G6 and its abnormal and unusual excessive wear of rotors and brake pads. Also with its unusual ability to go out of alignment right after it's been put into alignment. And, of course, my favorite - the steering wheel clunk that GM acknowledges that they cannot fix.
I have had to take my car in every few months and pay to have new brakes put on, new rotors put on, rotors resurfaced, etc. I purchased very expensive rotors and brakes and had those put on. It's ridiculous. After numerous attempts to get the I-shaft fixed, I simply gave up. That is ridiculous, too. (And the I-shaft problem is, guaranteed, a GM problem that extends well beyond the G6 model.) I have also had to pay for excessive alignments on this vehicle. My most recent rotor issues - I actually noticed the steering wheel shaking a while ago but I was so sick of it happening that I ignored it until it became so terrible that I felt it was very unsafe to drive. I am not alone. Hundreds, possibly thousands of G6 owners have the exact same trouble. And we're all sick of it. Most of us don't even care anymore if the car is unsafe. We're sick of dealing with the problem and don't want to fix it anymore. I have posted a complaint about this here before. Now, I am back because I can't fix the problem, no matter how hard I try.

I'm having problem after problem with my well cared for Pontiac G5 2008 front end. First was tires at 20,000 miles. Second was rotors and brakes.Third, I was told I needed front bearings. Fourth was the stabilizer bar. Fifth then they say I have a problem with my steering column. Several weeks after I paid to have this done, a recall on steering was issued. Unfortunately, they said my vin# was not covered under recall. Now I'm told my strut needs replacing. This is a one owner/no accidents/well maintained car. How can this be?

The 2006 Pontiac G6 I purchased at Talor team dealership has lost the power steering for the second time in 4 years. It changes lanes by itself and I have no control of the steering. This is a dangerous car to drive, but I have not been able to get any help from GM or the dealership. It is now in the shop for the second time to replace the power steering and each time it has been $700.00+. I am still paying for this peace of crap. GM is to compensate for this and own up to the junk they made. Unless I am willing to put 700 dollars in every year, I am stuck with a car that will hurt me or someone else. This is a 2006 Pontiac G6 Sedan.

I have a 2006 Pontiac G6 that has a fault in the steering system. The car has 58,000 miles on it and the dealership is telling me to fix this problem. The steering column and the electric power steering assist motor has to be replaced at a cost of almost $1100. This is ridiculous that a vehicle with such low mileage has to have such extensive steering system repair. This seems to be a common problem with this model. I have have done a little research and came up with a lot of the same incidents. GM is aware of this problem and refuses to acknowledge it and recall this vehicle for this problem. I really don't have a problem with the local dealership. This goes back to a problem with GM. There hasn't been a wreck or anything as of yet but, we're are afraid to drive the vehicle and can't afford to repair it.

I had my so called fix for the recall of the gas pedal and removal of floor mats about a month ago. I was driving my car last Saturday evening approximately 2 blocks from my home approaching a stop sign. I started applying the brakes when tires squealed and car accelerated at a high speed. I applied the brakes but it kept accelerating. I remembered that I should put it in neutral but not sure if I did, doubt if I did, when the car did stop. I put it in park and sat for few minutes scared to death. This street is usually full of children, dogs and parked cars.
I returned home and parked it in the garage and returned it to the dealer on Monday morning. It took 2 days but I got another car, Chevy Malibu. I took a big financial hit with this but I cannot trust this vehicle or risk my life and others. I was physically ill driving it to the dealer on Monday, but what else was I to do? I am a home health nurse and use my car to go see my patients daily. I took a big financial hit with this transaction but I am alive and do not have to live with the knowledge of taking another life or lives. Also lost 2 days work and my boss now feels that I am nervous and tired due to the above. I admit that I am having problems sleeping and worry about the finances. I work very hard and was just able to make ends meet. My hours were cut today and my schedule was very light for tomorrow. I am paid by the hour. Is there anything that I can recoop?

I purchased my very first new car, a 2010 Pontiac Vibe, in late May 2009 from Lake City Motors in Cold Lake. I paid cash. I bought GM to support a struggling North American company and from this dealership as it is owned by relatives of my husband. A noise was noticeable in the engine early on. I took it in to Tercier Motors in Bonnyville October 24 to get this fixed. The car had well under 15,000 km on it at that time. Tercier Motors could not find the problem and ended up having to replace the engine. While they had the car, I was provided with a rental car with bald tires. It got stuck in our driveway 2 times during snowstorms, when my husband's car and my neighbor's vehicles could move around fine. The car was finally fixed in early December. I picked up the car on December 9.
On December 22, on our way home for Christmas, the car started to make noises, warning lights came on, the heat stopped working and we could tell something was seriously wrong. We drove to a GM dealership in Edmonton to ask if they could take a look at it, or if it would get us home. They wouldn't look at it and advised that it would get us home. The car died about 15 minutes from home. It was towed to Don Wheaton Chevrolet to get fixed. Don Wheaton had the vehicle until around January 8. They said the head gasket had blown. The vehicle was recalled due to an issue with the car's accelerator pedal in late February. I took it in to Edmonton Motors in early March to get this fixed (3rd time in the shop).
About 2 weeks after that was fixed, I had to take the vehicle in to Edmonton Motors again (4th time), as the vehicle was hesitating as though it might stall. They claimed it was a spark plug and this took 2 days to fix. I picked up the car, however soon noticed that the same issue was still present and the vehicle was continuing to hesitate as though it would stall. I called Edmonton Motors about this. They re-booked me back in for 1 week later. I took the car in on April 8 (5th time). Edmonton Motors again stated that it was a spark plug issue, but that they had to order the spark plug in and it would take 1 - 2 weeks. They stated that it was drive-able, so I would not be provided with a rental.
It is now 3 + weeks later and the spark plugs are on back order. The car is not dependable to drive at this point, so my husband and I have to carpool to work or I have to get rides home from work. It will hopefully soon be going in to the shop for the 6th time in less than a year. The car only has about 16000 km on it. I attempted to deal with the dealership about this lemon of a vehicle. The initial man I spoke with (Wayne) was very rude and didn't wish to discuss anything at all. The next person I spoke with (Debbie) was quite sympathetic. She advised that the dealership could not do anything, but that GM Canada may be able to do a buy-back or a high value trade in.
I attempted to deal with GM Canada in January 2010. I had to speak with 4 different consumer agents there. The first couple that I spoke with stated that a buy-back was possible. The 4th, Barry, was very rude and he was the final person that I was given to discuss this issue with. He reported that a buy back was definitely not an option, as this was never done. He stated that the dealership could do something if they wished, but that GM Canada would simply keep fixing the vehicle until the warranty ran out. He was asked if a free extended warranty would be provided since the vehicle had performed so poorly - the answer was no. He was asked if they would provide extra On-star and XM radio, since I had been without the vehicle for over 2 months total. He stated that this may be possible, but that he didn't think so. He did offer a voucher for a free check up and oil change. This was never received. This was the same time that there were the recalls on the Toyota Matrix vehicles over the accelerator pedal.
As a Vibe is essentially the same vehicle, I asked about the recall. Barry stated that the Vibe is fine and that I needn't worry. He stated that if the accelerator pedal stuck, that I should then contact a GM dealership to get it fixed. He was asked for clarification, as if the gas pedal stuck, this would be putting me in a dangerous situation. He was asked if he would tell a family member that advise as well. He stated that he wouldn't. I asked to speak with his manager. He initially refused, but eventually relented, advising that his manager would call me.
Barry's manager did call me. She stated that Barry should not have told me to wait until my vehicle was in an accident prior to seeking help for the pedal but did confirm that the Vibe was not yet on the recall list (it was added on and I received the notice about 3 weeks later). Barry's manager did offer me 2 free months Onstar and provided me with an $18 rebate for the XM radio I had missed. As GM Canada had stated that the dealership was the only one that could do anything, the dealership was contacted again. Debbie again stated that she was sorry, the vehicle was a lemon, but that they could not do anything.
I am upset that GM does not want to take any more accountability for a completely undependable vehicle than they have. I bought a brand new vehicle to have something reliable and dependable, and this vehicle is neither. I am 5 months pregnant, and refuse to have this vehicle when my baby is born, as I need a vehicle I can count on to get us around. So I will have to take a huge hit on trade-in (probably losing $10,000) to buy this new vehicle and go in to debt right before I have to go off work for a year. I am upset that GM sells themselves as being a dependable company that cares, when their actions and their vehicles do not correlate with that.
I do not know if anything can be done but I would like for consumers to know how GM Canada treats its customers once they have gotten their money for a vehicle and the lack of accountability they have for selling a car that has so many issues. I am due to give birth in less than 4 months and be off work for a year. With that looming, I will still have to go in to debt to purchase another vehicle, as this one is not dependable. I worked hard to earn the money to pay cash for this car, and now I will lose at least $10000 of that when trading in this vehicle. This has caused emotional stress, annoyance and now financial stress.

I am writing this on behalf of a consumer that I made repairs for a 2008 Pontiac G5. This car has less than 100,000 km and needed two ball joints. I was not able to get the single joint so had to buy the full assembly. The struts, rotors and rubber mounts were all gone. I know the owner and the car is not abused. Let it be known GM' with your award winning car commercials and how your facts' like your lower fuel cost's, etc. The bottom line is what the consumer should know on the people whose protection plan runs out, etc. Don`t be fooled by hyped up looks, fancy grills and headlights.
From what I see about the G5 and Chevy Cobolt, along with other new models, is a disposable money pit. These cars are all about shiny looks but lack quality designed to keep the part`s department working hard. Warning! Consumers beware is my message. I have owned almost 200 cars. The repair cost is the worst I have seen yet. I foresee a bailout again in the near future. I have other Chevy owners telling me similar stories in another Chevy Lumina disaster. I hope students and others take a good look at the long run before buying a GM product.
Good on gas is not much good when you have to spent $2000 in repairs on a shiny G5 that is less than 5 years old. The owner of this car says you need a trunk of money to drive it and maybe, I will shine it up and try to sell it. Smarting up GM, stop bragging, and look at the long run like Honda, Toyota, Subaru, Ford, Volvo, etc. If you're going to replace the old models you need to improve more than the looks.

The ABS, Trac Off, and Service Engine soon lights randomly come on in my Pontiac Grand AM. I own a 2004 model, however, this seems to be a problem in many models (according to internet forums). Before the lights come on, the car will slide, as if it is on ice. Fortunately, I have never had other cars close to me when this happens. Shouldn't a recall be made if many consumers are experiencing this issue?

I have a 2007 Pontiac Vibe and I have experienced a random accelerator increase on at least 2 occasions. It does not happen often, however, I believe it may begin occurring more frequently as the car gets older. The 2007 has not been put on the recall list yet and this was not related to the floor mat in any way whatsoever. There has been no physical damage yet and I pray there will not be any in the future. I am a very concerned owner and am beginning to feel unsafe driving this vehicle which cost me a good bit of money.

Well, my husband, my son, and I went to put gas in the car in a middle of a snowstorm on Feb. 26, 2010. We are financing a 2003 Pontiac Grand Prix. My husband went to go and put oil in the car. He had the car shut off. He lifted the hood and unscrewed the cap. He didn't even get close to putting the oil in and the car set on fire. A woman came and poured salt all over our engine.
When I called Pontiac, they told me it would take about three days for an agent to get back to me. I was able to bug the hell out of them and get it moved up. Then, it took another 7-10 business days to actually investigate figuring the incident incurred. Nikki called me back today. She actually had the nerve to say they would not pay for it because New York has a statue of limitations of five years.
I'm still fighting with Pontiac, I have called congress people in my area, and I even called the White House. Pontiac is not getting away with this. This vehicle that they let out of their shop almost killed my husband, my two-year old son, and myself who happens to be nine weeks pregnant--not to mention the innocent people at the gas station. I'm tired of being jerked around and I will not play by their rules anymore.

The security light will flash and the car will not start. After about 10- 20 minutes it seems to start. I have heard of others with the same problem. Is this a common problem?

In December 2006, I purchased a brand new Pontiac G6 from Bryan Honda Pontiac of Fayetteville, NC. After about a month of having it, my car started acting up. The steering wheel column was squeaking and getting stuck, so the dealership tried replacing it at least over 3 times. Then on my way back to NC from GA, my car shut off and they could not tell me why. My windshield wipers stopped working on a day it was raining, my mirror broke off without being hit, the throttle body has gone out, been replaced and now it's out again. My airbags do not work at all.
Basically, I have been having issues from day one and the dealership, Pontiac and lawyers have not been trying to help even after the service manager and general manager of the dealership said I have a lot of defective parts on the car. I just wanted another G6. Now, I don't want the car. I have never missed a car note. I pay on time and I loved the car, but it is unsafe to drive and my son does not need to be in this type of car. If anyone can help, please do so. I noticed I'm not the only person that has had safety issues with this year, make and model.

Where to even begin... First, I must say how happy I am to have found something that I can report this to. I hope for future consumers, they are able to review these things before purchasing a vehicle from GM. I purchased a brand-new (my first car) Pontiac G5SE 2008. As you can imagine, I was so excited to get my car home and enjoy it. I worked really hard to be able to even afford purchasing a new vehicle, so it was quite a day when it actually happened. I got my car home and immediately started hearing knocking in the front end. I called them, and they said to just give it a few days to work the quirks out and that "It will be fine."
A few other cosmetic things happened in the first couple of weeks. My front passenger seat broke twice and also the front passenger door handle (which they blamed me for, of course). When I took it in, they said the knocking was normal and that "It's a small sports car; you will hear more road noise." Not knowing, I went on my merry little way (assuming that i was dealing with professionals and that there is no way they would give me wrong information).
The knocking continued. I took the car back, and they said the steering column was loose. And they tightened everything, and it wouldn't be an issue. I took the car back twice after that for the same issue that never seemed to be fixed. After great frustration, I took the car to my own personal mechanic just to look at to see if he could find any issues. He pulled a long list of issues posted by GM for this specific car off a website and said it was likely what was going on.
I took the car back in, and once again, it was the steering column. When once again, the knocking happened and I started noticing a kick in the engine when the car was changing gears, i took it back to the team at Southgate Pontiac Buick where I was then told I required a "straitjacket." I ended up taking my car in all of its glory to a dealership in Sherwood Park. They also could not find any issues and sent me on my way. (They did however fix my windshield wipers that would quit working when it rained.)
I have made several calls about this car to GM's head office and have been simply told "We are not in the business to buy back cars. Give the car until 25000kms, it will work out all of the kinks."
Northgate Pontiac has fixed the car and has been fairly helpful (though I think they are annoyed). The last fix was done there which they ended up wrecking my command start, saying it was me. I had to fight them to get my money back. I had to actually call the makers of the command start to prove to GM that this wasn't a part to "just go out" on a command start. They then agreed and refunded me the money once I was able to prove to them.
I still have the car. It still knocks, and occasionally, the engine sill kicks when changing gears. It's now over 40000km. (Warranty is up at 60000km, and this part is a $700.00 fix.) I deal with Northgate Pontiac Buick now, because I refuse to use the service of Southgate after being treated like an insane person. The steering column has been fixed 2 other times now at Northgate and will soon be going in for another fix because the knocking continues.
I hope that this can provide consumers with some awareness when purchasing a vehicle. I have yet to encounter a professional who works with GM, whether it be their direct sales team or their financing office. It's been a very unpleasant experience from day one. And I'm sure, it will continue until the car is paid off. I then intend to never purchase a new vehicle again or at least not from GM!

I purchased a 2003 Pontiac Grand Am in December 2008. By February 2009, I already had major problems with the car not starting due to a problematic alarm system. When I researched online for help, I found numerous complaints from people with the same problems. In October 2009, the car began over-heating. After having 3 different mechanics fail to pinpoint the problem, the car finally would not start.
Once again, people everywhere were complaining about the same problems with the same make and model. I eventually found that GM had put in faulty O-rings in the 2003 model. Their site had GM mechanics telling you what to tell your mechanic when you have to fix it! I contacted the GM/Pontiac dealer here in Ogden, UT on March 11, 2009. They refused to have any knowledge of the faulty part and quickly diverted me to GM Corporate.
When I contacted the corporate office, I was told that my vehicle was no longer their problem as of 2000 miles ago and a bankruptcy! So, I'm left with $8000 left to pay on a car that won't start. I have been left with a total $10,000+ loan on a car that quit running due to manufacturer errors. I have been greatly burdened by missed appointments, social engagements, and complete change in lifestyle.

While driving on Highway 401 express lanes on Friday, January 29th at 10:30 pm, my accelerator on my 2008 GMC Acadia lost power. I immediately received messages that my engine had reduced power, traction control was off, and check stability control. Basically, my gas pedal had no power and I had to get from the middle lane of the express lanes over to the shoulder, up against a cement barrier on a curve of the highway full of transport trucks. I slowly crept along the shoulder out of the curve and on to a straight away so I could be seen by the traffic. There was not much room to get off the highway and the transport trucks were very close as they flew by at high speeds. I waited approximately 30 minutes before police and tow truck arrived to get us off the highway.
After inspecting my car and doing a computer check, they decided that the problem was caused by an ice buildup underneath, which ice was slowly breaking off and somehow getting into the computer system. I told the dealership that I was not happy with this as I had driven the car for 10 hours (with a one-hour break in between). So the car had been driven for 5 hours straight before it stopped. I told the dealership that I needed to know exactly what the cause was so that it wouldn't happen again and that I did not believe that a car wash was the cause.
They said they would call GM to see if they had any record of it happening before. I was then advised that after checking my service record, that they believed it happened because I had not had regular oil changes. Their records show that I only had one in the last two years and I was told that was the cause. I advised them that I get my oil changes done next door to my work and had them done regularly and had records to prove it. So, basically, now they have no solution for me and no guarantee that it won't happen again. How do I ever trust this vehicle again? It has 73,000 km on it and I buy new vehicles so I don't have to worry about things like this happening. Help.

I brought my 2008 Pontiac Solstice GXP with only 12,000 miles to Carl Black because of a ticking noise in the engine compartment. They said that it was the fuel pressure regulator. The fix was a foam insulation that only masks the ticking. This is ridiculous. I still hear the ticking and find this fix ridiculous. I believe that we should all file a class action suit with GM. Let's fix this problem.

The brakes mess up a lot. I have to change them every other month. They said the brake calipers are bad and he has Grand Ams all the time because of the brakes, the front head light, and the signal goes out a lot.

I have been having so many problems with my Pontiac G6. I have had the same hub bearing replaced two times. The first repair was within 13 months of owning the car; then 2nd repair was 9 months after it had been replaced. I have also had the sway arm link replaced 2 times and many other items replaced. I called in to GM to see if there was a recall of any type. The first lady I spoke with was located in Detroit, and was very kind. She told me someone from their district specialist department would call me back for more details within 24 hours. Back in April of 09, I got a phone call from Paul **. I have been dealing with his department for 9 months now. I have been lied to multiple times. I was told I would have the exact warranty I drove off the lot with, and they gave me a safe guard warranty.
Here comes Aug 2009. I needed parts in my steering wheel replaced. I went to the local dealership to have it replaced, and here the warranty didn't cover the parts. So I called back into the call center, and I was told the cost would be reimbursed. So I made another appointment to get my car worked on for $230. I called into the call center to have the reimbursement issued. It is now January 2010, 5 months after my repairs were completed and I am still waiting on the reimbursement. The individual who has lied to me, was promoted as a supervisor to a different department and cannot be reached by anyone in customer service.
When I was speaking with Paul, he basically told me that GM would rather take the chance of my getting into an accident and possibly losing my life instead of putting me into a different vehicle. This call center has done nothing but lie and lie to me. They promise you a call back within 24 hours and here you are two or three days after that, calling back in because no one called you back.

As a loyal GM customer that has had 6 vehicles prior to the age of 30, I decided to purchase a 2005 Grand Prix GXP that had a factory warranty remaining and it was GM Certified. To make a long story short, prior to the vehicle reaching 50k miles, I have had a plethora of issues. The last series of issues takes the cake and I will no longer purchase a GM vehicle.
Upon calling my local dealership regarding 3 repairs, 2 Wheel Hub Assemblies and a water pump, I was told that none of them was covered under my power train warranty. Therefore, I did the repairs myself and I paid for them out of my pocket. Upon bringing my vehicle to another Pontiac dealer for another bad wheel bearing which is the same one I replaced along with misfiring spark plugs, where 2 were already replaced during warranty period, I was told that all 3 of my repairs were covered under warranty.
My wife is out of work, we are behind on bills and I spent over $1000 out of pocket for repairs that should have been covered under warranty. So I started a new case with GM to pay for the wheel bearing that went bad again along with replacing the other faulty spark plugs and to inquire on getting a refund on my out of pocket repairs. The case is closed and GM is refusing to pay a dime since I did the repairs after being lied to by Tony at Libertyville Pontiac. To make matters worse, **** wants to charge me $400+ labor for a broken idler pulley their mechanic broke along with 2 different diagnostic charges for warranted items. They are refusing to assist and I am a repeat customer with them as well. Companies now do not care about repeat customers or consumer loyalty. Those days are long gone!

All original chrome rims corroding inside of tire leaking 10 to 15 lbs psi requiring weekly additional airing of all tires (new).

My sons 1999 Silver two-door Pontiac Grand Prix GTP wiring harness melted with his girlfriend driving. She was not hurt and the car is still drivable but without dash lights and heater. The top right circuit breaker of the fuse panel in the glove box was melted. The wires that could be seen just next to the steering column were all melted together. In talking to someone who was laid off from GM, they went to a smaller gauge wire to save money and this kind of trouble increased.

I took my 2002 (bought new for over $40,000.00) GMC Envoy in for diagnostics due to the rear air shocks would not inflate and was told from the service dept. that I needed a new air compressor ($617.35) and it would have to be paid in advance for it would be a special order. I paid for the part and the next day I drove the vehicle to work and I noticed on the way home it was working normally - and ever since then as well.
I contacted Pete Bauer and told them I did not need the part and was told that there was no return for the compressor and I would either have to take the part or leave it with them and they could put into their stock and see if some other dealership might need it to resell the new part to some one else. I was told at that time that I would not get what I paid for it due to dealer to dealer discounts and I had to pay the miss diagnostic fee. I told the parts dept. that I did not understand why I would be punished for their mistake and was told that was GM's policy.
I contacted GM in Detroit at their customer service and opened a issue # 71-772-271-697 with them explain the situation. I was told that when the part was sold I would be refunded in full. Since then I never called the dealership,never saw the part or had any other conversations regarding this.
I received a call from Pete Bauer on 12/14/09 indicating that the part was returned, there was a shipping fee, re stocking fee, I need to pay the miss diagnostic fee and I would be entitled to a refund of $385.00. I do not see why I the consumer that went to the dealership in good faith and had also purchased a vehicle from them at a different time would have to be punished of close to $250.00 out of my pocket for some thing that was not my fault and was never told that I would not be able to return the part if I did not need it.
It's unfortunate that this incident would loose a customer - and sever other family members due to such a miner thing. My father and his brother both retired from GM in Parma OH, I only purchase GM autos and take them to the dealership for service. I can see why with the service that I have received and a loyal customer might stray away from American built auto's any possibly spend my money else where in the near future for my next vehicle.
I called the GM customer service on 12/14/09 and they noted in the issue log that I wanted a return call as to my refund in full and no one has called back. I think I was unfairly advised and do not understand why the consumer should be responsible financialy for the dealerships mistake.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++Bauer Pete Pontiac Inc - (440) 238-5600
14000 Pearl Rd,Strongsville,OH44136
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
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I was contacted by a Viviana from GM on 12/17/2009 indicating that this case was going to be closed with the comments that the customer was not satisfied with the out come.

I'm the original owner of a 2004 pontiac with general tires. At 36000miles I encountered steering problems, a tire ship identified the problem as tire seperation, and specified that the tires were very unsafe to drive on. I would like some satisfaction from GM & general tire on this problem.

GM, and two Pontiac Dealers have washed their hands of me and tell me nothing is wrong with my car and all Pontiac G8's perform like mine. Well I feel my car is ver unsafe. Thousands of dollars in parts paid for out of my pocket and labor for repairs paid for by me. My dealer gave me three car payments after my car sat for a month waiting for one lower control arm. NEVER will I buy AMERICAN again.

i get into our van and get more and more disgusted at what i have gone through and what resolutions GM customer service has given me in the past. i thought i might try one more time since all my other options have been exhausted. i have written [them] several times before about my issue and got no where.
it began back in jan. 2008. i took my van (2005 pontiac montana) in because my cluster went out. the local dealership here in Moose Lake, MN. replaced it; which was under warranty. as i was driving home my 4 girls wanted a movie in, so i did but RSE OFF came up on the radio and no sound came out. i turned over to the radio and that was workig fine but the rear seat dvd player had no sound out of the speakers.
i called the dealership and scheduled an appointment to get it fixed. after the first attempt they told me the radio was no good, well that wasnt true because it worked just fine when i brought it in. so i was to schedule another appointment so they could take it out and have it tested (i asked how long it would be to take the radio out, "15 minutes" was what i was told.) let me remind you i had twins age 2 at the time and my 4 year old with me. it was an hour and a half later before they figured out how to take the radio out and they left all the pieces laying on the floor, as i assumed they wouldnt be able to get it back together in a timely manner. 2 and 4 year olds dont do well waiting around in a lobby.
anyways they called me back, so i scheduled to get the van in again; after all that they told me the radio was fine. well another schedule was made for them to look at it again. this time i was there for 3 hours with no fix. they then told me they had to contact tech support and i would need another appointment. also the xm wasnt working which was also brought to their attention, which was one of their theories as to why the radio was broken. i contacted xm and they told me even if i dont have xm service i still get a few emergency channels that that always work which i explained to the dealer. well i took it in again and they told me they were in contact with tech support and they were close to figuring it out.
i wont continue with the remaining ongoing trips i made to the dealer as this went on for 11 and a half months (25 plus trips). well during all this time i tryed contacting tech support and delphi, which they both told me that they had to deal with the dealer themselves an not me. i gave the dealer the number to delphi and explained to them how they could contact them for support. that obviously never happened. finally after all the trips, statements of "we are getting close", "we are in contact with tech support", and constant ineptness the dealer stopped returning my calls. which later i found out was because they were closing their doors for good. nice, huh?
as i mentioned i have 4 girls and it is a battle for the 2 headphones that came with the van. yes the dvd player works only thru the headphones, but 2 headphones + 4 girls = always a fight. i finally had to buy 2 more headphones. i have searched and searched for another option and it all leads me to a very exensive fix. i finally got onto a website that has certied techs for auto makers and they explained to me that when the cluster was replaced all the dealer (i also remind you the local dealer was certified gm techs so i was told anyways) had to do was connect the GM tech II tool and simply reprogram the radio. the RSE OFF simply means rear seat entertainment off. and that this reprogramming takes very little time. this leads me to believe the dealer was never in touch with tech support or remembering that it took them an hour and a half to take the radio out that they were that incompetent. well as i said i have contacted customer support in the past and was told they were in touch with the dealer and the dealer was taking care of the problem.
well the problem as you see neer got fixed. after the dealer closed their doors i contacted customer service again to expain the problem again to ask what i needed to since the dealer was no more. the response, the great customer service response i got from you was, "well since the dealer is no longer, we cant do anything about it since there is no proof it was pontiacs fault." great service, isnt it? you get all this bailout money and this is how you treat people?
well throughout all the failed attempts at fixing the problem i also need to mention the radio later wont work thru the speakers. so i took it in to someone to have it tested and somehow something got fried in the radio when Roos tested it out. and i know they did something to it because the stickers sealing the radio were all torn. now i only get the movies thru the headphones. another great certified gm tech job, huh? i have many more years of buying vehicles, 4 girls, lots of friends, lots of family all who buy vehicles and as i have already told family and friends about this, i assure you they will not be buying a gm vehicle nor my children. if you do the math that translates to a lot of vehicles. i checked with a family member who owns an electronics shop and he told me i have to buy a new whole system if i want to put an aftermarket radio since gm's are data linked and a radio wont work with the dvd screen and all my other functions related to it to continue to work.
so for a 15 to 20 minute at fisrt fix with the tech tool turned into a long drawn out headache i went through and now what seems to be an expensive fix, has lead me and everyone i know to never buy another gm product again.yet they never call or write me back. they dont seem to care even after we all bailed them out about fixing this small (to GM) problem and willing to lose out on years of car buying from them. that is just outright stupid. the cost for them to fix this is around $600; thats what they are telling me i have to pay. $600 is a lot to me but nothing to GM not to smart to lose customers ovr when it is their fault.

I purchased a 2006 Pontiac Torrent in 4/2008 and it had about 30,000 miles on it. Since then I have had to replace the front brakes, put in a new battery, the blend door for the heater was replaced, back tire blew out and now the right front wheel hub assembly needs replacing. This is over $2000.00 in repairs for a vehicle that is 3 years old and has 51,000 miles on it. Either this car is a lemon or there are some serious manufacturing issues. The blend door on the heater should not be a result of wear and tear but no one will admit to a defect. I have looked on line and there are other 2006 Torrent owners who have had the same problem. I can understand why GM had done away with the Ponitac. I will probably never buy another GM product.

I have a 2008 Ponitac Solstice and the truck has not been working correctly since I purchased it. It has been in the shop 5 times, out of the 4 of the 5 times the service department (Pontiac) has keep the car from 5 days to a week. When it rains the inside of the truck get wet, which make the car smell. At one point my truck would not open, it took me twenty five to thirty minutes to pry the truck open. I just don't know what to do at this point.

On June 28 2006 I bought a pontiac Solstice from a dealership in Dartmouth, Nova Scotia named Macphee Pontiac Buick Gm Ltd. When I purchased my 06 solstice I also purchased an extended GMPP total plus warranty 72 months or 80,000 klms. I was assured by the salesperson Brad M. and officer manager Jay M. who neither are still employed with the dealership that the warranty I had purchased for $1759.50 was an extension of the bumper to bumper warranty that came with the car and was a total plus warranty so I would not have any repair bills as long as the extended warranty was within the millage and months indicated.
I store my solstice from oct. until may and when I took it out of storage this may I noticed on 3 of the rims around the valve stems that the plastic coating has started to peel away and at this time the car had 58872 klms on it. I had other work I wanted done to the solstice as a buff and wax job and some scratches repaired that I would pay for. I knew I had the extended warranty so I did not take the car in for this to be done until July when I was told by Robert at the service desk at a GM dealer Murray GM in Yarmouth Nova Scotia that I would have to take my solstice to the dealer I purchased it from to have the rims replaced.
I called General Motors of Canada for their advice where I spoke with a represenative from GM named Bonita M. 1-800- extension 2762 and she advised me to take my solstice to the dealership I had purchased it from and there they would take pictures of the problems with the rims. The dealership I bought it from is a 6 hour return drive for me but I plan on keeping this car a long time and want it to look as good as possible. In approx 10 days I received a phone call from Bonita telling me that my extended warranty will not cover my rims because it is an enviromental problem. I told her this is not acceptable to me and I want to persue this matter further so was there someone else that I could speak with so she gave me the name Crystal who assists in reviewing cases such as mine and her number is 1-800-option4 ex.2321.
In about 10 days I received a phone call from Crystal telling me that because I live on the east coast of Canada in Nova Scotia that my extended warranty will not cover my rims because of the salt in the air it is considered an enviromental problem by GM of Canada. I feel I am being discriminated against because I live on the coast and feel if a GMPP does not cover customers that live on a coast then it should not be made available to coastal customers.
Bill S. at the servise desk of Macphee Pontiac told me that he has seen this problem before and feels the rims should be replaced but that General Motors has to give the dealership permission to do so. I strongly feel the damaged rims should be replaced under the extended warranty because the car does not exceed the time limit or millage as it is just over 3 years now and as of today has 27324 kmls. and is not over the 72 month period.

I brought my 1997 Pontiac Grand Prix in to have it serviced. It had a stalling problem. I was told that they would need to replace the ignition control module, the cost would be $660. When that was not the issue, I was told that it was the ignition control switch. When I asked how much that would be, they said the same amount. I was told it was finished, and then the woman in charge of service, Debbie, was out of the office for a week. When she came back, she told me the car was not fixed.
The next issue they said was a fuel pump, which would cost $800. This would be on top of the other cost, which still did not fix the problem. Now, the cost is $1700. When I called to find out why, it turns out the fuel pump did not fix the problem, neither did the ignition control switch, but that it needed a crank shaft sensor.
When I originally brought the car in, I told them that I had a brand new crankshaft sensor because I was told by another mechanic that that was not the problem, although I originally thought it was. I did not authorize them to replace a crankshaft sensor and yet I am being charged for one. In fact, I am being charged for 2 things that did NOT fix the problem. After replacing the ignition control switch and the fuel pump, the car was still stalling.
They fixed the crankshaft sensor and now it is not stalling. How can they charge me for all of this work when none of it worked? My car has been in the shop for a month and now has a bill of $1700+ when the original bill was $600 and then changed to $1400 when the first part didn't fix the problem.

Through the factory's warranty and the expensive extensive bumper to bumper warranty that we purchased we figured the defect would be covered. Quebedeaux towed the vehicle to their dealership. The following day we received a call stating that there was water in the engine as well as in the air intake system and that they would not cover the estimated damage of $8,200.
After contacting Quebedeaux and speaking with Adam in their service department I contacted GM Customer Assistance. I spoke with Crisitna who told me that because there was water in the engine the warranty was void. I reminded her that the car had gone through a 3 inch puddle, not a river, or a wash, but a puddle and that if a car cannot go through a puddle then obviously there is a defect with the vehicle and the way they placed a low intake in the vehicle. The only thing that she would do is repeat herself that they rely on the dealership's word.
After waiting for over 20 minutes to speak with Cristina's supervisor, Catrina Arellano got on the phone. After giving her the same detail of events she basically told me that she wasn't sure if what I was saying was true and that they relied on the dealership's diagnostics. I told her that I was not disputing the diagnosis what I was disputing was the vehicle defect. That one should be able to drive down a road on a rainy day and not expect to get stuck. All she would do was repeat herself as well.
When I asked to speak with her supervisor she told me that there was no one higher up than herself and that her decision was final. After I kept insisting she told me that the only one that could make the decision on the warranty would be the Service Manager at Quebedeaux.
I called Quebedeaux and got a hold of J. Valerio, the Service Manager, who at the beginning wouldn't let me finish a sentence. He basically told me that he could authorize it but wouldn't because once he sent the bad motor to GM and they denied payment Quebedeux would be out $8,200 and that he couldn't do that to the dealership. He told me to contact Customer Assistance and tell them that I want to speak with the Regional Manager.
I told him that they would not transfer my call. I was told they were as high as I could go with my concern. I told him I felt like they were passing the ball back and forth and that no one was taking any responsability for this vehicle's defect. He said that he would contact Regional Manager and would let them know about my concern. When I asked him to provide me with that phone number he said that he didn't have it. He said that he would email the Regional Mananger and let him know. When I asked for the email he said that he could not give it out.
I am still waiting for a call from the Regional Manager. I am very disappointed with GM. I will never purchase another GM vehicle again or a vehicle from Quebedeaux. Their customer service is horrible and neither company will stand up for their vehilce.

My car is a 08 an i bought it June of 08. Me and my husband were out driving around yesterday and all of a sudden my power steering light cam on and it was hard to turn the wheel. It did it off an on all day. We are taken it into the dealership today to have it looked at. From what i have read this is a problem with the steering on pontiac's.

i have a 2005 pontiac g6 that i bought with 27,000 miles on it... still a baby.. and nine months later..(now) i have 51000 miles on it... i keep my car in the most prestine condition and wash and hand wax 2 times a week!! anyway the paint recently started chipping away AND just like everyone else on here listing a g6 the power steering failed and has been replaced about 10,000 miles ago... already the steering is messed up...i am a car salesman for Hyundai and our foreign cars are WAY better than the crappy quality of GM. im all for the U.S. im even in the military... But General Motors suck and i wouldnt recommend their cars to my worst enemy. this is rediculous. GM hear me... get your head out of your butt... good customer experiences bring repeat customers..not breach of warranty and having the most overpriced cars on the market. get a grip GM..your cars suck.

My 2001 Pontiac Grand Prix GTP went up in flames minutes after parking it. I have contacted General Motors but still have not gotten a response. My vehicle is totaled.

I have a 2002 Pontiac Gran Prix which started over heating. I was told by my mechanic that Dex Cool was clogging the radiator and heater core and they needed replaced. He also noticed a small leak starting at the intake manifold. How can I file a claim for repairs?

Several times when the trying to start the car the dash lights will display but the engine will not start. This has happened with both keys.
Many times if you leave the key in and wait 10 minutes or so the ignition will recognize the key and start but it did have to be towed once.
The latest time this happened I took the car to Woodworth Motors, a local GM Dealer and Service Center. They are replacing the ignition at a cost of over $500.00.

However, if the lack of brake adjustment was the cause, it would have been identified by the mechanics or there would have been signs at some point. I have contacted a lawyer. The vehicle's transmission had to be replace, body and undercarriage repaired. The driveway's drainage cover was crushed by the weight of the car and the tree it hit had to be wrapped until the bark heals.

I have a 2006 Pontiac Solstice which came with a 3 year, 36,000 mile warranty. I have had the car in the shop with many different things such as differential leaks, sensors going out and other nuisances. The car went out of warranty in March (it is now August) and in June I had to replace a sensor (250.00) and now last week, the water pump went out. The car only has 27,000 miles on it!
I took the car to the dealer and their service writer told me the water pump failed prematurely and gave me the number to a GM representative that he said I could speak to so that I could see if GM would pay for the repairs. I opened up a case and it was referred to W. Galloway. I was told by the service writer that GM called him and he told them that the water pump failed prematurely out of no fault of mine (ie..abuse). Mr. Galloway said he reviewed the case and kept just saying to me that it was out of warranty and they would not cover the repairs. That's all he could say. What instances do they make exceptions to the warranty if they don't do it for faulty parts as admitted by their own employee!
When I asked if I could speak to W.'s boss he told me that his decision was final and his supervisor would tell me the same thing. I said I still want to speak to your supervisor, he told me he wasn't available and I said then I want to speak to your supervisor's supervisor and he said basically he was as high as I could go. He would not give me his supervisors extension (said he could not do that) but said he would leave a message for him.
I have not heard from him yet but I am so upset because these repairs are going to cost around $800.00. Why should I have to pay $800.00 for their use of a defective part? I have been on line looking for the life expectancy on water pumps and the general concensus is 100,000 which this one missed by about 70,000 miles. Unbelievable and I am unbelievably frustrated.
I have been without my vehicle for 4 days and I cannot continue to get to work without it. I am going to have to pay the $800 to repair the vehicle and then I don't know what I am going to do. I am so disappointed. These American dealerships are barely surviving and I can see why. They turn out a substandard product and then don't stand behind it. They have the shortest warranty of any car companies and the worst customer service!

I have a 2008 Pontiac Solstice, and the truck has not been working correctly since I purchased it. It has been in the shop 4 times, and out of the 2 of the 4 times, the service department (Pontiac) has kept the car from 4 days to a week. When it rains, the inside of the truck gets wet, which makes the car smell. I just don't know what to do at this point.

2005 Pontiac Bonneville - I believe this car is a lemon. This car is the worst car I have ever owned. It has been in for repair at least once a month at 300 dollars minimum at a time. Once again, the car needs service. I have a car where the driver's window works and no other doors work. I paid 45 dollars for the dealer to look at it and they said "bring it back, we need to look more". The steering rack went twice on the car. The car also leaks water onto the driver's side floor when it rains. Now I have a car where I cannot put the window up on at all. I am tired of putting money into this car and want something to happen on this issue.

I bought a 2-year-old 1997 Pontiac Grand Prix quite a few years ago. It had about 20,000 miles on it at the time. My husband went to start the car about a week ago and the engine exploded! The thing caught fire. There's quite a bit of damage. He says the problem started with a manifold which is blown apart. The wiring is damaged. There is only 70,000 miles on the car and it's been very well maintained. I've since read about a recall on this model and contacted the dealership where I bought the car and they say they aren't liable and I'll have to fix it myself. I'm on SS disability and husband was recently laid off his job. I realize the car isn't new and "stuff" happens, but GM or Black Pontiac should honor the recall and fix the thing, at least. There is a lot of damage to the car, including the manifold, wiring, etc., and I must find rides to or reschedule doctors' appointments or anywhere else I have to go. This just happened last week.

My 2000 Pontiac Grand Am is having a leaking coolant, and I've been told it is because of my intake manifold valve. I know 9 years seems like a long time, but it has only 83,000 miles on it with only one previous owner. I've been on Worker's Compensation for the last 3 years and the likelihood of me ever being able to work is very slim. If fixing this problem which is clearly a manufacturing issue, is going to cost me close to $1,000, I don't know what I'm going to do. GM should clearly be recalling this part in order to protect the safety of its consumers. Ironically, I have another faulty part within my car, the switch that regulates my blinkers and emergency lights is intermittent and this has been recalled. It seems that GM is cutting corners, and isn't willing to admit it.

I have a 1996 Pontiac Trans Am. I replaced the spark plugs at 55,500 miles and wires for one of the plug boots was burnt and cracked. I went on a 600-mile trip and on my way back, the check engine light came on and the scanned and code for multiple cylinder misfire came up. So I talked to some of my friends and they said that it probably needs a new distributor cap and rotors. Now, I am trying to do the replacement myself. You would not believe the **. The damper will not come off and it also says to remove the water pump! Who the hell developed this junk?

I own a Pontiac Grand Prix, which had an engine fire due to the manufacturer. My car was totaled and when I contacted GM, I was told I would not be getting blue book value and that I would receive $1700.00 and so I signed the waiver. I should have never signed it. Well anyway, now I found out I will not even be receiving the $1700.00 since they have filed bankruptcy. I don't know what to do next, I just don't see how they can get away with this. I would appreciate any help with this matter. The entire engine was burnt to a crisp.

I have a 01 pontiac gtp it recently caught fire due to the leaking o-ring or some gasket i believe gm posted in it's recall well they said (oil leak)from o ring or gasket and plug wire channel there is 273 i believe it is that have burned the same way mine did i guess i'm just wondering what they are required to do about it i mean someone could get seriously hurt or killed and all everyone gets is a run around about them fixing it or any liability at all any answers would be greatly appreciated on what i should or can do thank you p.s. my car had no leaks or anything mechanically wrong with it at all as i have routine mainteance every 5000 miles or so

Back in February 2008 I had a cylinder 1 misfire code come on my 2004 Pontiac Grand Am GT. Replaced plug, wire, injector checked the coil and the ignition control module. Brought it to a mechanic and it ended up being the rocker arm bolt being stripped. The problem was fixed.
Then in April 2009 a cylinder 5 misfire was being read went through the whole process again and it was the same problem in this cylinder. This time there was damage to the valve cover gasket. This seems to be a problem on the V6 3.4 engines; for it to happen on 2 of the 6 cylinders at 87,000 miles is not OK in my book and GM should be taking care of these issues.

I have a 2005 Pontiac Montana. There are numerous things wrong and the list seems to continue everyday.
-Speedometer doesn't work (control cluster needs replaced)
- High pitch whistle especially when at highway speeds (cannot drown out the noise with the radio) this is considered an acceptable engineering problem
- Rear back up warning no longer works (this was probably only 1 yr after purchase)
-Passenger side window no longer rolls down.
I take good care of my vehicle but I just cannot keep up!

I own a 2000 Pontiac Grand AM GT with only 75,000 miles on it. It has had regular scheduled maintenance on it. I kept getting an error light (Low Coolant) I would add coolant and before long the light was on again. I never saw any external leaks. Than I heard about the problem with the coolant and intake gasket on the 3.4 L engines.
I had the engine tested and repaired at a cost over $800. I lost the use of the car for 4 days.

i own a 1998 pontiac grand prix which had no previous problems, everything was kept up on it and on 4-6-2009 i was on my way home from work and it caught on fire in the motor while i was in it. it totalled everything under the hood making it not possible to save.

i own a 1998 pontiac grand prix which had no previous problems, everything was kept up on it and on 4-6-2009 i was on my way home from work and it caught on fire in the motor while i was in it. it totalled everything under the hood making it not possible to save.
i had to spend money i didn't have to buy another vehicle because i have to have a car to go back and forth to work. no physical damage, but emotional because i didn't have the money to buy another car and because it was just plain scary.

My 2000 pontiacs transmission had to be rebuilt with 80000 miles on it. After further reviews this seems to be a big problem with these transmissions. The cost was just under $3000. Please help. Thanks,

2000 Pontiac Grand Am GT complained from day 1 about how the car always ran hot. I am sure by now the radiator is clogged it use to cool down but not no more. I was told it can be changed to regular anti-freeze but the radiator has to be flushed real good. Had an intake gasket replaced at 50,000 miles.
Also when I bought the car the coolant was brown which anti-freeze and dex-cool mixed together i understand this causes gumming in the coolant chambers. Which in turn causes flow restrictions and leads to overheating. But I was told by the dealer president it was OK. When the intake blew I made the flush it and puy new dex-cool in. I suppose thats why they arwe out of business. I have learned 1 thing about buying a car TRUST NO SALESPERSON they will lie to make the sale.
Just frustration and dealers thinking that consumers are stupid.

I have a pontiac 2006 montana sv6 and was told I have a Lower gasket seal leak in the right rear corner. I only have 87,000 on my motor. There was a suit filed for the 3.4 in montana do they have a suit

I purchased a pontiac g6 one year ago with 18k miles. The major issue, among the many, was the break lights. They turned on when I accelerated and turned off when I braked. I ended up bringing it to the dealer after getting pulled over twice and they replaced the bcm. The bcm seemed to fix the the cruise control and the brake light issue, but cost 600.00 to repair. After 9 of us filed complaints the part was recalled as of 02/2009. I sent in my reciept but got a call informing me that only the pin on the bcm needed to be replaced and I would not be receiving any refund. I will NEVER by gm again.

on 2/14/2009, 10 minutes after parking my 2003 Pontiac Grand Prix GTP in the garage it caught on fire. Smoke damage to the garage and a portion of the house. Pontiac destroyed. My wife's car, also in garage suffered smoke and soot damage to outside. I found that there was a recall issued that said not to part car in garage, etc. until fixed. I am original owner and I never received a recall notice from GM. In fact it appears GM did not send recall notices for 2000 - 2003 Pontiac's because they did not have sufficient parts for the repairs.
I have AAA Insurance, but obviously I cannot buy another car for the amount that I was given. It appears that several hundred people have had similar experiences as I have had. They have also registered complaints with NHTSA and comsumer affairs. We contacted GM and they said that they would send us a form and that we might be reimbursed for the deductables on the cars. In my mind, not only is GM reprehensible, but so is NHTSA for not insisting that GM issue recall letters and for not insisting that parts be made immediately to fix these defects. To suggest that this is not a defect, but rather a maintenance issue is an insult to those affected and injured by GM negligence. Billions of taxpayer dollars are being into GM, there must certainly be some accountability, and certainly some sanctions.
As stated above, my Pontiac is a total loss. My wife's car has been partially painted and the insides treated for smoke damage. I am retired and live off social security and small 401k. AAA gave me $10,600.00 settlement on my car (I thought was fair), but that is hardly going to help me obtain another car. I think GM should be held accountable, and have to provide me with a new car for what my settlement was.

I bought a 2008 Pontiac G8, and it came with a remote starter as standard equipment. What I wasn't told, couldn't have imagined, and didn't find out until 2 weeks later is the remote starter is not designed to interface with the heater/AC system. So when I remote start my vehicle I get no heat on in my car, which defeats the whole purpose of having a remote starter! Also, the windows remain extremly wet and streaked with water after rolling them down then back up, as though the weatherstrips inside the tracks are ineffective.
I've contacted GM and was finally told by M. Peltier at the GM Business Resource Center that there's nothing GM can or will do, and that the car is operating the way it was designed to. The Better Business Bureau said they can't help me either, because these 2 issues are 'design defects', NOT 'manufacturing defects'.
I've owned 2 other new GM vehicles, and this G8 is the most poorly designed and built vehicle I've had the misfortune of owning! I NEVER WOULD HAVE BOUGHT THIS CAR if I knew I'd have to drive around with wet streaky windows, and go outside in the snow and cold to start it every morning. I want GM to either fix these 2 conditions on my vehicle, or buy it back from me so I can purchase a car that's properly designed and built!

Passlock Security System. sometimes when i try to start my 99 grand am it will not start because of the security system. i have to wait until the red security light shuts off and then the car might start some times it will start sometimes it takes about 5 tries to start. this can be very annoying, especially when i have to wait 10 to 15 minutes for the security light to turn off before i can start the car
gm dealerships have told me it would cost me about 700 dollars to fix the problem. this is a used car i bought i did not ask for the Passlock Security System it came with the car when i bought the car 2 years ago! my complaint is i need the car for work and for emergencies. all i wanted gm to do is to bypass the Passlock Security System.. i keep the car locked in front of the house also in my driveway so i am not worried about someone trying to steal my car. but i hate having to pay out 700 to 800 dollars to have to have the Passlock Security System repaired.
now i know why gm is going under because they will not by pass this security system they seem to want more and more money from the public for something stupid such as a Passlock Security System. i would rather pay 50 dollars to have the Passlock Security System. taken off the car. i will never buy another gm car since they wont bother to disengage the Passlock Security System unless i pay them a lot of money. because if i have to rush someone to a hospital i don't want to have to sit in my car for 10 to 15 minutes waiting for the security light to shut off, and hope the car will start.

On 2/28/09 while driving my 2006 Pontiac G6 I lost all control of the steering column which was pulling severly to the left, while the tires seemed to be pulling to the right. Seconds later the entire front wheel assembly fell off of the car.
Car is currently at the dealer while they access damage and cause of this problem. Officer responding to my trouble on 2/28/09 told me that if I had been on the interstate, driving at a high speed, that this would have been a catastrophic accident.

the pontiac g6 we purchased is a lemon we picked up the car 8/08 it was in the shop later that month. in oct 08 nov 08 dec 08 jan 09 feb 09 - I picked it up 2 day and on the way home it froze up again.
lost work - lost time - waiting for the tow truck in sleet, snow and rain.

We purchased a Pontiac GM8-2009 in October 2008. We had an accident that requires the front seatbelts to be replaced.
We are now going on our 4th month without a car because GM is unable to provide the part.

Pontiac has a recall on their Pontiac vibe for the bolts that hold the window to the window regulator. I have followed thru with this recall and had my vehicle equipped with the correct bolt. Because of this malfunction it has caused my window regulator to become defective and the window will not maneuver correctly within the guides.

Own a 2000 Grand Prix, under warranty the transmission was rebuilt at 50k miles, after that I had it rebuilt a year ago (90K miles) at a cost of $3500.00 since then the shop (aamco has taken it out 2 times under the extended warranty i purshased.
I have been finding antifreeze on top of the engine for a while now took it to the dealer and they did a flush to get rid ofthe gunk inside the radiator also relased the hoses ($500.00) they forgot to mention the Dex cool problem, today i have a nock coming from the engine (collapsed lifter) and a leaking manifold gasket.
I purchased this car new in 2000,
loved the gas mileage/power, but it has been a rough ride the last few years. and now with a newborn I can afford a new vehicle, when i do it will not be an american car.
$3500.00 for transmission, $300.00 P steering pump, $350.00 water pump,
and the latest estimate, $1300 for lifters and gasket due to dex-cool leak.
Way to go General.

We have had trouble with the drivers side door window almost since this car was new, they replaced the whold door trying to fix it, have had the recall done, and this week the window shatered
pontiac seems to say tuff luck, you pay for it

I own a 2006 Pontiac G6. I have had the car for about 3yrs. There is about 90,000 miles on the car when the bolt holding the control arm came loose. Apparently this bolt was overlooked when the final inspection of the car was done, leaving me to find out for myself.
When the bolt finally came loose, I found myself on the side of the road stranded, and the front passenger wheel was off my car. I was very lucky in the fact that I was only going about 40 mph. If I had go any farther, my speed would have increased to 65mph on a busy interstate. Something should be done in this situation, whether we should bail GM out of there finacial situation or should GM bail me out of mine.

I bought a used (15,000-mile) 2003 Pontiac Vibe there in 2004. As of today (12 Jan 2009) three of the four door handles have broken off in normal use. With each handle, suspicions mounts that I received a defective set. Is there, or should there be a recall. I will pursue this with [dealer], but your support would help.
Increasing difficulty in getting tint oth car, of course. The cost of getting these replaced is more than trivial, as it involves taking the doors apart. Probably a day or two downtime and a couple hundred dollars per handle.

2001 Pontiac Grand Prix Fire. 2-1/2 months after claim with complete back-up info provided .... nothing. They said the car only had a 4-yr warrantee. No legal obligation to consumer.

have sent this email to GM numerous times in the past 2 months, and have not got 1 response from them. Very very poor customer service. I am a GM employee and i WILL NOT purchase a GM vehicle ever again! I recently came acrossed a article where GM made an apology for letting the quality of vehicles fall below industry standards. (While were still the U.S. sales leader, we acknowledge we have disappointed you. At times we violated your trust by letting our quality fall below industry standards and our designs become lackluster. We proliferated our brands and dealer network to the point where we lost adequate focus on our core U.S. market.)
Besides apologizing what is GM doing to make it right with customers? Take my lemon for example. 2007 Pontiac Grand Prix. Ive had to replace the trunk latch, which GM did reluctantly reimburse me for. The radio has a short in it. Half the heater control lights are out. Ive had to replace all the tail and brake lights. High beam headlights flicker now and then. Air conditioner dont work right. The car has rust on it. Got in it last week and low oil level came on. I checked the oil and it was 2 quarts low! The information center said 12% oil life remaining. The car does not leak and to be 2 quarts low leads me to believe it burns oil.
When dealing with Pontiac on my trunk latch issue, i was lied to numerous times. When i called about my air conditioner, i was lied to numerous times. One guy i spoke with swore he was an american although i could tell by his accent he wasnt. He told me he was in Detroit. So i got to the point of how hot out it was, i said to him well your in Detroit what the temperature there? His reply was bone chilling cold. It was 90 out that day, i live a hour north of Detroit.
So poor customer service and very poor quality vehicles. What is GM going to do about it all besides a apology, if thats even what is was? And today 1-6-09 another problem, the information center changes the day and date on its own!

Another GM owner - this time 2003 Pontiac Aztek - that had to spend many hundreds of dollars to have intake manifold gasket replaced due to that wonderful coolant. What's this about an expiration date on getting reimbursed due to settlement? News to me! Feel like I was cheated twice!

The Pontiac G6 should be recalled. This car is a joke and a fatal accident waiting to happen with it's faulty steering. I took mine into the dealership and they said I have a bad tire, take it to the tire store, they tell me no it's not actually a bad tire, it's basically the whole steering system of the car needs to be replaced. I then call the dealer about 2 weeks later and they tell me until they can duplicate the problem while our service member is driving it there's nothing we can do about it, but we did clear the power steering code out of it.
I can drive down the street and loose total control of the power steering in my car, the steering wheel goes back and forth like a teeder totter on a playground. This car is a joke and needs to be taken off the roads before someone end up seriously injured or worse. Please investigate it and take these cars off the road as soon as possible. Thanks!

I bought a used 2002 Grand Am in October 2003 with approximately 30,000 miles. Just weeks after I purchased the car I had to have the brakes and tires replaced. At approximately 50,000 miles I had to have the blower motor replaced, then shortly after that, the catalytic converter. The turn signals only work intermittenly. and the inside cable which opens the hood is broken so the hood will not close completely. Shortly before that car hit 90,000 miles the driver's side window fell down into the door. Thinking that the problem was a broken window and I was not financially able to have it repaired, I waited 3 or 4 months to have the window repaired.
In the meantime, the passenger side window did the same thing.When I finally took it to a glass repair shop to have the driver's side repaired, I was informed that the regulator and not the motor was broken. When the repairman attempted to purchase only the regulator from a Pontiac parts dealer, he was informed that the parts for both the motor and regulator had been replaced and neither was interchangable with the old parts. The cost of the new parts, in addition to the $200 for the window was over $500. Unable to afford over $700 for one window, I purchased a regulator and motor assembly from a used parts dealer. I had contacted Pontiac after I had learned that they had replaced the parts beleiving that they knew the parts were defective but issued no recall. I was told they could offer no no assistance as by this time, my car had over 100,000 miles. My window was repaired and the used regulator assembly installed and 3 months later, broke again.
I contacted the Better Business Bureau who in turn contacted Pontiac and their response again was, the car had over 100,00 miles, so they would do nothing to assist me. I have since researched the problem with the window and have found many complaints where Pontiac would not repair the defective parts even if the car had less than 100,000 miles. My contention is, GMC and Pontiac were fully aware that the parts were defective and issued no recall for the defective parts.

2001 Pontiac Grand Prix GTX, terrible vehicle, ever since the purchase of the car nothing but non-stops problem. I've invested more in fixing the car than the vehicles worth. From replacing the transmission, suspension,manifold,tires,rims,headlights,a/c,and just about all the minor maintenance requirements.
I've had a instance where my throttle cable broke and sent me hurdling at speeds of 100mph on the interstate causing me to weave in and out of traffic, plus getting chase by an police officer. My fix was to turn the vehicle off and roll to a stop. The officier did not believe my story until I started the car back up and it stayed at a high rev. A one hundred dollar fix for a diagnostic and replacement of cable. Plus the fifty dollar tow ride to the mechanic.
I sit around and wait for the next part to break putting me in a financial struggle. Such a poorly made car with parts constantly breaking under the 4 year mark. Unbelievable! I just can't described how disgusted I am with the vehicle.
All the time and money spent in fixing a quality American made product is upseting. Being stranded on the side of the road to the thousands of dollars spent and dealing with dishonest mechanics as well who tell you, yeah GM will do that to you. Well, why wasn't I told that when I purchased the vehicle. Honestly after dealing with it this long I would never buy another GM vehicle and would be happy with a foreign car that would be cheaper and better built.

I owned a 1999 Pontiac Grand Prix GTP and on December 15, 2008 after arriving home, 15 minutes later my car was engulfed in flames under the carport. The car is a total loss and I can't believe this happened. I took care of the car and loved it and now I will only receive the book value from insurance. I can't believe there is not a class action suit for this tragedy. My house also suffered damage from the fire. I am very upset that I lost my car and ever more frightening is what could have happened.
My car was a total loss and some damage was done to my house. I now have to wait on the insurance to settle before I can get a car. My insurance policy didn't have a rental car in the policy so I am having to inconvienience family to take me to and from work.

1998 Pontiac Bonneville with 3800 series engine was put into production with a known defect in the EGR Valve port into a PLASTIC manifold, the heat from the EGR port melts larger holes in the upper and lower manifolds. Dealer's service department told me that this is a known defect but no recall has been issued.
This defect results in what appears to be coolant loss when in fact the damaged manifolds are allowing the coolant into the oil and destroying the engine if not caught soon enough. Mine was caught in time but it still cost me $1400. The previous owner had the same problem a thought it was fixed 3 years ago.

Took my 2008 Pontiac G8 in because the car is equipped with factory installed auto start ignition. When starting the car with remote the car turns on but the heating/cooling does not. I was told that the remote only starts the car and is not capable of turning the heat or defrosters on. This make no sense to me. I've owned several other Pontiac cars and this has NEVER been the case.
Frankly, I believe that I should have been informed of this before purchasing the car as I park outside every day and would have selected another vehicle before I'd buy one that requires me to go down the stairs, start the car, leave my keys in it, and return 10 minutes later when the car was thawed. I feel the remote start is completely pointless as is!

My wife spun out on icy road and hit some trees while driving our 2003 Pontiac Montana. The van was written off. One tree hit against the front passenger door. The side impact air bag did not inflate. My 13 year old daughter who was in the front passenger seat was unconscious for 5-10 minutes. She had a subdural hematoma and was in critical care for 6 days. She had a seizure after 3 days but is home now. She is doing well except for headaches.
see above.

I own a 1998 Pontiac Transport. I washed my van (winter time) and drove it home and parked it. Later on I went out to drive it and when I got in and closed my driver door the back window shattered out of it. I don't know if the defroster lines in the window caused the problem with Hot/Cold temperatures but I do beleive this is a safety issue.
I wasn't driving at the time but it would have been very distracting if I was. I would like to be reimbursed for my expense if at all possible

I just bought my 2008 pontiac g6 gt. its a great car. it has its defects like the trannsmission isnt very responsive on the parkway. I can look past that. Recently ive been noticing that ive been losing traction a lot with my car. i have hankook tires on my vehicle. the front tires are already losing rubber. i only have 9000 miles on the car. taking off ramps on the parkway ive lost traction and found myself having to correct it. i did a fishtail on one of the offramps. not going fast at all. another time i lost traction almost going sideways into a guard rail. i let my foot off the gas and corrected the car. today i was going around a turn in the snow at 5 miles an hour. i almost slid into a pole.
no physical damage has occured yet. but there definately will be some damage if no one corrects this issue. i dont feel very comfortable driving my vehicle.

After purchasing a 2008 Pontiac G8, I turned it in for service and repairs with only 3,660 miles on it. The vehicle has been in the shop for over 55 days and GM cannot fix it. They have been procrastinating for the entire time and now cannot seem to figure out how to replace it without me haveing to pay over $2000 dollars more for a replacement. See emails sent below to various GM officials. I still have not gotten the situation resolved. Looks like I will have to get a lawyer involved to get it resolved. I would appreciate any publicity you can offer to help pressure GM into resolving this situation for me. Thanks.

2006 Pontiac G6, had to replace the rack and pinion steering pump, Air Cond. Compressor. The Power Steering locked up and after sitting for 10 minutes, it reset the problem.

2004 Aztek - Battery Today I had to replace my battery. I found a good price at Sears. Unfortunately, with the way the car is designed, no one but a trained mechanic can do this - I had to take the car to a dealership where the battery cost more than Sears and had to pay more than the battery cost to have it installed. THIS IS NOT RIGHT!!! I feel GM owes me back the cost to install the battery as any idiot can install a battery if the design is right - how could GM let this design fall through the cracks? The cost owing me is as follows: Sears wanted $109 for the battery. I paid an extra $134.93 labor at the dealership to have it installed and 13.49 in shop charges. I also paid for an extended warranty which does not cover the battery.

I have a 2004 Pontiac Vibe that I purchased in 2006. I am getting ready to replace the 4th headlight. They should be lasting much longer than this.

2003 Pontiac Montana 4.3L series E engine. Rocker Arm bolts (8mm) stripped out of the 1,3,5 cylinder head at 85,342 miles. Dealer repaired at $1,500.00, Dealer also checked the 2,4,6 cylinder head. Dealer verified 2,4,6 cylinder head and rocker arm bolts ok. 88,702 miles and ... yes, the Rocker Arm bolts (8mm) stripped out of the 2,4,6 cylinder head. Another $1,500.00. After some Internet searching found other Montana owners with the same issue. Makes me wonder if I searched for issues with GM 3.4L engines if I would come up with the same issue.

2000 Pontiac Grand Prix GTP has been a very disappointing vehicle to own. I am the original owner and have had to replace the coolant level sensor. oil pan gasket, radio/cd player(4 years old at time) , valve cover gaskets, 2 inline mounted fuel filters, automatic rear view mirror, mass airflow sensor, fuel pump. i now am told my drivers information center and temp blower motor needs replacing because they are flicking intermittently (DIC has died completely).
My car has stopped without warning twice leaving me stranded and that has never happened to me with previous cars I've owned. The dealer repair shop doesn't know what the problem is and advised just to have the DIC and temp controls replaced or purchase a new vehicle. There seems to be an electrical issue because my dash lights flicker at times. I will never buy another Pontiac or GMC product again. I will like others probably go foreign and that's a word I've never liked.
Money out of my pocket just to keep my only vehicle running.

I have had two G6 cars. First a sedan GT, and now a coupe GTP. I had to sell my first G6 back to a dealership - too many defects, and two defects which they could not fix. One was with the panoramic roof, the other with the power steering constantly interfering with drivability. The car would randomly pull me around at highway speeds due to failure.
The GTP has had many major repairs completed. Has had 3 water pumps, 2 radiators, new fuel injectors, 2 new catalytics, sensors, broken seat frame, malfunctioning seat heaters, and now has a cracked head gasket at 112,000 km. I take very good care of my vehicles, all dealership maintained. DO NOT BUY A PONTIAC G6! GM customer service is a joke and no one really cares about the customer experience.
time wasted, car rentals, missed meetings...

"New Car Warranty" Had just expired in April 08. I had the engine replaced in Jan 08 and in July 08 it started making knocking sounds from the new engine. It only had 3500 miles on the new engine from Jan 08 to July 08, no leaks, no smoke. Found that it was 4 quarts low on oil. I am being told that theres is nothing that Pontiac will do to fix this issue, to keep driving it and bring it back for oil consumption tests. "i understand how that works." Well now the water pump just went out, the engine now has 4880 miles since Jan 08 it knocks all the time and its embarrassing to be seen in. And the list goes on...... I bought a Lemon and didnt know it. it had 22k miles when i purchased it. A 05 Pontiac GTO. I keep getting the runaround.

I have owned this car for two years and I am on the fourth stereo as well as the third power steering issue/replacement, which is a factory recall. I have contacted Pontiac via telephone and have not received a solution from the company. I asked for a lifetime warranty or total replacement of the car.
Because of these issues, I have to leave work early or spend an entire Saturday waiting on the continual repairs. I have gone at least 3 weeks this year without my car due repairs. The power steering needs replaced every 6 to 10 months, putting my family's lives at risk everytime we drive the car. The recall stated that the power steering can go out without warning causing serious injury or death. I believe the Pontiac company should recall all 2005 g6 models for public safety reasons and anyone who purchased a 2005 Pontiac G6 should be refunded. Letting serious factory recalls run rancid results in senseless deaths. Please help protect our citizens.

My wife was driving in heavy rain when the wippers stopped working all of a sudden. luckelly she was not killed and managed to get the car onto the breakdwn lane until the rein let up.
I took the wipers out of the car and found that the link which connects the motor arm to the wiper transmission unit. After searching the net for hours i was not ablet to find this part, and even if i do i am afreid that it too will fail. its just a matter of time until this failure results in death, if it has not already.
What should i do? will gm repair this free? Will there be a recall for the Pontiac G6 i own, and if there is will i be reinversed for the amount i pay for parts and or labor? As it stands now, i mighrt have to rent a car until this is fixed.

did not receive recall on grand prix parts-told by friend who read information on line after car caught on fire 10/18/09. drove my little girl to grandmothers. rode to furniture [store] and parked car. no warnings, car inspected 10/17. 10 min customers stating car on fire. fireman state car total loss.
car now waiting for insurance to inspect. I feel frightened what could have happened. I AM A NURSE now without a car. this was a scary experience. THANK God for the wonderful fire fighters and policemen. please advise.

Car had a burning smell and oil leak so I brought it to the dealer and 2 days later and $1600 dollar my car war returned to me "Fixed" The symptoms continued and they told me it was nothing to worry about it was "Burnoff" Later a recall is issued on the same thing I had paid for and they refuse to refund my money. The burning smell and oil leak continues to this day.

I bought a 2002 Pontiac Montana with 94,000 Km Had it for a month & found out from the dealer when I took it in to have the cooloing system flushed, that the intake manifold was leaking & it would cost 1,100.00 to fix.

Right front sensor being replaced today 10/02/2008 2nd time (failed) This is the 3rd sensor replacement in 13 months...I have had several close calls when the brakes are applied at low speed I have not recieved any information from GM or the dealership regarding a recall, 2003 GMMC

the power steering continually will go out an the car is only 2 yrs old an barely has 40,000 miles on it an we have swerved off the road luckly we were out of harms way
we dont have the money to fix this an it is happening to many people with this car an there should be a recall

Power steering failure. Dealer wants to charge over $1,100 to fix. Car has 45,000 miles on it.

The Intake Manifold failed on my 2002 Pontiac Grand Prix causing coolant to leak into the engine. My car has 49k miles on it (a small number for a car that age). It appears that this is a common problem and GM should pay for repairs. I have had regular service done and can document.
Repair cost was $850 at local dealer. I needed a complete tune up along with the repairs. Catalytic Converter was also damaged but was under warranty to 80K miles. The dealer was great and speedy.

Intake manifold gasket leaking coolant from lower gasket. all gaskets had to be replaced to the cost of $1123.19 11-16-2007. Also I had to replace the window on the driver side because a support in the door did not hold the glass. When I had it repaired there I was told that the glass was not covered. I stated if your part had not failed to support the glass,then the glass window on the driver side would not haved dropped down inside the door. I still ended up paying for the glass window to be replaced. Was that right? I do not think so. Both repairs were made at this address. Thank you.

In 2003 My Pontiac Grand Prix caught fire after parking for the evening. Joe Benton wrote a nice article on these fires and used a pic i sent in.
Recently in Feb / March of this year GM contaced me finally after I called them several times. Both of my vehicle VIN numbers are included in this recall. The attorneys their useing to settle these car fires requested I send in all my documention, pictures, fire reports, etc. which I did. Every few weeks I would get a call saying they were still working on my claim.. Then a few weeks ago I got a call from Yvette Young. . She claimed she took my claim and fought for me but is was denied for the statute of limitations. Coincendty they claim the statute ran out the month before they contacted me..(5 yrs ) How can they use a stature like that when they were responsible in the first place for 1 per 100 vehivcle fires and then turn around and deny this ? On top of that in 1999, 2000, 2003 etc when I contact GM they continued to say there were no Grand Prix issues even though I did locate an NHTSA fire investigation that was opened 1 full year before my total loss ? Then within 2000 miles of my first Grand Prix fire I took my second car in for the recall replacement service of the front valve cover. Two day's later my car started smoking very bad. I drive directly to the GM dealer. They inspected it and found that the engine oil pan gasket had rotted out at 60,000 miles and was leaking onto the exhaust system. GM also refused to cover this under either warranty or recall. They claimed this had nothing to do with the recall. Sorry...Thats not right. They used crappy gaskets in these engines and tey break down and leak oil all over manifolds and exhause systems which caused these fires...I out to know...with 2 Grand Prix. And even though GM and NHTSA say the fires are caused by the gaskets my insurance company, State Farm, is still claiming arson and denies the claim to this day...To day my expenses are a litle over 20,000 between the loss of the first car, attorneys to represent me at hearings, repairs to my second car....

spider gear broke in half putting a hole in the transmission housing at 82,000 miles
had to buy a new transmission and have it installed was told there was no warenty on car after 30,000 miles this has cost me over $2,000.00 and 2 weeks without a car

I purchased a 1997 Pontiac Grand Am GT in July 2007 from a local A & B Motors Co. with a little over 86,000 miles on it. Drove to California in Nov. 2007 and the car broke down, didn't want to run. We spent $980.00 to have the fuel pump assembly replaced w/ thermostat. Now in July 2008 we noticed the coolant light comes on and we have to add water or coolant and it is now leaking thru the intake manifold. I called a local dealership and they told me this is a common problem and we would need to replace the gaskets with the new updated ones to prevent the leak. I asked how much that would be and they said over $1000.00 to fix it. I can't afford this have heard there are class action lawsuits going on @ this time and just read one that is going on in California and that we have until Oct. 27, 2008 to file but I don't know who to contact. Please let me know who to contact. Thank you.

We own a 2004 Pontiac Montana. At around 80,000 miles we began having issues with it jerking/shaking when first turned on. This happened intermittently and we took it to 3 mechanics, none of whom could figure out why it was happening. The 3rd visit occurred because the car suddenly began overheating. The water pump had broken and had to be replaced on 6/5/2008. Ironically, the jerking stopped.
One month later, on 7/10/2008, we had to replace some brakes and tires. When the tires were being replaced, we learned that the car also needed to have tie rods boots and hub bearings. At the time, the mechanic noticed the A/C we not cooling as well as it should. Now, not even one month later we had a diagnostic done and the A/C has 2 leaks and it will need to be replaced entirely.
This car has become an absolute money pit. Up until June, we hadn't really had any problems with it. I've had 2 foreign cars (both Toyotas) that I had 7 - 10 years and never had the severe issues I've had with this car. The bad part is that we were given a 2003 Pontiac Montana as well and it had its own issues too. Is there any class action suit for these issues?
Greater than $4,000 in actual/projected costs. We have not repaired the A/C and do not want to put one more dime into this lemon.

I bought a Pontiac 2005 Montana SV6. I was just in for a regular Lube and Oil and advised that I need to have a coolant flush. Supposedly I am developing leaks. I have 34,000 total miles. I have completed all regular maintenance.

I have a 97 Pontiac Grand Am. I am leaking antifreeze from manifold intake gasket. Was told this was a major problem and was known to be faulty. I think this is a crime that the manufacturer will not take responsibility for this problem. It will cost somewhere aroung $800+ to repair. Who can afford that. I wouldn't be driving a 97 car if I could afford better. Another way the public is being taken advantage of.

July 2005- We leased a new 2005 Pontiac G6. August 2007- After two years and 10+ service calls, (steering, no ac when temps passed 100 degrees, ignition sticking, fan not working, tie-rod bent from original delivery, speaker not working, and others), the steering locked at 50 mph. The engine was running, but break lights and control were gone. This was not just a loss of power assist. My wife was nearly hit by two different vehicles.
The vehicle was towed to the dealership. We were told that it was not a steering problem, because only 2 or 3 of the eleven error codes it registered were steering related. Rod, the service manager said that even if they replaced all steering components, that was not, and would not fix the problem. I brought to their attention that 11 is worse than 2 or 3 when referring to error codes. I was then told by the service manager, Rod, and backed by GM that we would have to "drive the car until it did it again, then, if they could get it to do it, (assuming we lived after it did it again), they would see what they could do."
We told the dealer, Murray and Holt Motors, GM, and GMAC we would not pick the car back up until they could fix it. They supposedly replaced steering components and asked me to pick the car back up. They canceled the rental car. GM customer no service (Tresha, (866), ext 21216, case # 71-546512643, refused to give us the mediation contact information and refused to give us contact information for any person or department that could authorize a buy back. She and her manager also refused to give us any contact information for their legal department, (beyond the corporate mailing address). Rod, (Murray and Holt) sugested that we work with GMAC.
Sept 2007- After the car was no longer in our possesion, they (GM) mailed us a letter with the contact info of the BBB mediation service they use. GMAC 800-, said that they were working on it, and not to worry about the past due lease notices. GMAC sent an adjustment statement that included damages for waranty items that we had addressed with the dealership, but they had refused to fix. The GMAC rep was, looking into it, and would call us back.
Jan 2008- We recieved a notice from GM that our vehicle may have a steering problem, but could be driven safely if it occured. They had set up a reimbursment program. I sent them an invoice. I recieved a note back that the propper repair had never been performed on our vin#. I have made GM and GMAC aware several times that this vehicle is not safe to drive. The vin# is 1G2ZH5289541f3324. To the best of my knowlegde, the car is still registered to me. We took the information to a local attorney, but they would not take the case on a contingient basis.
Feb 2008- The GMAC rep never got back to us, and we recieved a legal notice from a collection firm. We faxed the collection firm our dispute, and have not heard anything further. April 2008- We opened a dispute with the BBB mediation, but now (July 2008) the BBB closed the case, because the car is no longer in our possesion. July 2008- The GM Side of mediation stated that they could not work with us, and had no contact information of anyone or any department that could work with us, since the BBB mediation had closed the case.
The law firm/debt collector for GMAC (Karen at Bishop and White 206-) would not discuss anything other than me giving them a payment. (They don't show reciept of the fax in Feb). GMAC says that I must contact Bishop and White to discuss anything furher. My wife still cringes when she drives the section of road were she was nearly hit. As it was before this, I had to take the car in for service and repairs to Murray and Holt because they were so condescending to her. The lease bill is only in the thousands. Our time loss is excessive. GM's disreguard for life, safety, and common sense is unexcusable. Initially we were just looking to make the car GMAC debt go away. We paid for the lease through the date of when we had the rental car. With as many problems as this car had, (and now has), I find it hard to believe we're the only ones GM is treating like this and putting at risk.

I own a 2002 Pontiac Grand Am and the dash has folded up due to poor designing and I noticed in every one ive looked at (about 20) they are also folded up, I have contacted Pontiac and suggested a recall on them to have them fixed and they evidently do not back up their product so I would not recommend this model of car to anyone..

2003 grand am gt with 63,000 aprox. have developed a ''peck'' in the engine. i was told of pontiac was going to do something about this.

in NOV 2007 i took my 2006 pontiac g-6 to have the radio replaced [ they checked it out earlier an determined thats what was wrong ]now approx 6 months later its doing the same thing...i dont think it was the radio-cd player at all i think theres a electric problem....one morning the battery was stone dead....then 1 time i shut car off an it still was running.....and the doors locked an horn sounded an lights went off an on till i unlocked it an put key back in and turned key to start car then when i shut it off it was ok now its doing it again..........the problem is the cars off warranty now.....it has 47,000 miles on it now. when i had radio-cd replaced it had around 31,000....cant be both players messing up has to be something else.........if this cant be taken care of ill kiss GM goodbye an never buy another..EVER..thank you

My 2002 POntiac Grand Prix was recalled for rocker arm covers catching fire or something so I scheduled an apointment ant took my car in. I needed a oil change as well and explained that my low coolant light would go on and after a while it would go off but the level was fine so they did a diagnistic test that cost me 134.00 for them to tell me that I need to replace my intake manifold gasket and it will cost me over 1100.00. I decided to get another estimate and found out that GM has alot of problems with the intake manifold leaking because of the coolant they tell you to use and that there is a class action law suit. I don't know what I need to do to become part of this law suit or if I can but if this is a defect it should be fixed at the companys expense and all the other damaghe caused from it should be paid by them as well.

My 2002 POntiac Grand Prix was recalled for rocker arm covers catching fire or something so I scheduled an apointment ant took my car in. I needed a oil change as well and explained that my low coolant light would go on and after a while it would go off but the level was fine so they did a diagnistic test that cost me 134.00 for them to tell me that I need to replace my intake manifold gasket and it will cost me over 1100.00. I decided to get another estimate and found out that GM has alot of problems with the intake manifold leaking because of the coolant they tell you to use and that there is a class action law suit. I don't know what I need to do to become part of this law suit or if I can but if this is a defect it should be fixed at the companys expense and all the other damaghe caused from it should be paid by them as well.

Intake Manifold gasket failed for the second time. Cost to repair will be ~ $900

I bought a 2007 Pontaic G6 in November of 2006. With-in a months time the car would die as I was driving. Took the car in and they said I had a bad brain component. A week later the car started to do it again. This time they told me that they had to replace the engine because a grit compound had gotten into the engine while it was being put together. After the engine was replaced It only sputtered once since then. Then I started smelling anti-freeze. Took car back to Pontaic. This time the had to replace the hoses. Then the steering started to feel funny in April of this year. Took the car back again. They had to replace the steering linkage. I also was informed that the belts were close to needing to be replaced and the brakes and tires. The car has 18,000 miles. I told the man that this is crazy what has went on with this car. He said to me, that the car must have been made on a Friday, I had a Grand Am for four years with 46,000 miles and never had to have anything replaced but the brakes and rotors. I guess I should have kept that car! I did call Pontaic and told them I wanted a different car. Of course they said no way. Then eventually they would not return my calls. The car is a lease. Is there any way that I can get out of it?

I have had my Pontiac Grand Am for only 4 years with continual problems. The latest problems have been the worst. Apparently my car had a complete computer system failure. Once I shelled out approximately $2300 in repair, it still has issues. I cannot rely on it to start. The car thinks I am stealing it. So the module in the computer system doesn't recognize the key and thus shuts off fuel to the engine. I have been to the dealer (GM) several times in less than 6 months each time paying for my tows. I was told by the service specialist that GM is aware of a condensation problem within this module, but because it doesn't do bodily harm, it will not be issued as a recall. I am frustrated because I cannot afford to not have my car for work or wonder everyday if it will actually start. It is random and I have no warning. It has left me stranded in unsafe situations usually late at night. Then its a couple of hours for a tow and then I am not home until 11:00 at night. I am at my wits end and I do not have much left on the car to pay. This is a 2001 and should not be having issues like this. I do not qualify for the Lemon laws because the car is old, but I do need to have something done to it besides ...well we are really sorry but we cannot find anything wrong and this will probably happen again....

Having met the intent and letter of the NM Motor Vehicle Quality Assurance Act [57-16A-1 to 57-16A-9 NMSA 1978] and reporting the failure of the air conditioning system in my 2006 Solstice as faulty the day of purchase. I have given Pontiac 5 opportunities since purchase new to resolve the issue without success. At his time I am invoking my right to return the auto for refund of the original purchase price particularly since an identical vehicle (another Solstice) will encounter the same problem. I have been very patient but no longer can expend any of my valuable time to resolve this issue any other way.

I have a 2002 Pontiac Grand AM and it was leaking antifreeze. I took it in to the mechanic and found out that it had a Intake Manifold Gasket Leak due to the Dex-Cool antifreeze that is used in the car. The mechanic said this is a know problem with GM cars so he called the local dealership to see if there was anything being done by GM to fix the issue or pay for damages & the dealership said no.

i bought a car 2006 pontiac g6 they sold it to me with very bad squeaking brakes steering wheel shakes and 2mts later the sunroof dont open and the oil hasnt been changed the air filter is black i only had the car for two months and i took it to service dept to get it fixed its been sitting there for two days and they wont cover the expenses the car fell apart and i only had for two monthd and this is the second car that fell apart i also bought a hundaii tiburon and it only last two years the car doesnt run sitting in a garage and im still finanicing it and paying for a garage 100 a month and changed the banks about 5times

2005 Pontiac G6, continues to have steering problems after ingnition turned off and then back on. Do you see a recall in the future, acct. this could prove to be dangerous, if timing was in conjunction with event that required expected steering capabilities.

I purchased a 1999 Pontiac Grand Am in Nov 2004 with 65,000 miles on it. With in the first year of having my car i had to replace the motor from the head gaskets leaking antifreeze. It cost me over $3,000 in parts and labor, which is about half of what i paid for the vehicle. I still have my car and It's started leaking antifreeze in the same location as last time and my car will over heat in the winter and summer. This has been very expensive and embarassing. My passenger side carpet is ruined due to it constantly staying wet and i can smell the burning smell of antifreeze all the time. I've just recently found out about the dexcool & Gm dispute and think that it's absolutely absurd that they have been able to get away with this. Most people are hard working individuals who rely on thier vehilces to get them back and forth to work and no ones taking responsibility of this matter. I feel like they should make it right with everyone who has had problems due to this issue. I have all my reciepts and feel that some sort of reimbursement is only fair. I can honestly say that this has been a horrible nightmare from the beginning and will never purchase another GM product as long as i live due to the total disregard for the issues that many people have had to deal with.
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I own a 2000 Pontiac Grand Am. I've had the car for seven years, I've had my share of problems with this car. My car uses/ used Dex-Cool coolant. Recently, I took my car to a mechanic and got a new head gasket. I also have had to put a fuel pump and water pump on it as well. The entire a/c unit has also had to be changed.

I have a 1998 Pontiac Bonneville. On July 10, 2007 I put a used motor in this car because the other motor was shot, it lost the oil pressure. The antifreeze would go down very slowly, but we couldn't tell where it was going, until it was to late and it wrecked the motor. I change my own oil every 3000 - 3500 miles and keep a written record of this. It cost me over $2000 to put the used motor in. The used motor has already had a problem to. Had to replace the intake plenum and all the seals and gaskets. Antifreeze was leaking into the cylinders.

I have a 2001 Pontiac Grand Am that I bought used from a dealer in 2004. I took it to a garage because my car overheated. The garage said that they have had a TON of GM cars coming into the garage because the coolant in the car rusts out some of the parts and causes major damage to the car. He looked over my car and told me that it will cost over $1000 to get the problem fixed. If GM is aware of this problem and are now paying off people in a class action suit, why don't they just do a recall and fix the problems that their coolant caused in the first place.

We own a 2003 Pontiac Grand Am with a 3.1 Liter engine. We received a class action notice regarding problems with this engine. I have recently found out that they are near settlement, but only as pertains to expenses already incurred. We have not had repairs made to our engine due to lack of funds. We have many of the symptoms including engine knock, having to replace coolant and oil, sludge in the coolant tank, no longer heating or cooling well, etc. I would say that the initial signs started right before the warranty expired, at which time I took the car in for an engine knock sound. I was told they could detect no problem. Not long after the warranty expired, we started having to add coolant and oil, more frequently as time went on. What I would like to know is why are there no provisions for having the car repaired or reimbursement made for the damage if you have been unable to afford the repairs? It seems that leaves those that need the help most out in the cold.

I went and purchased a 2003 Pontiac Aztec. It would not run, and it was over heating. On the following bussiness day I took itin for them to look at it, and they said it was a simple thing. Well turns out that it needs a major engine repair. It has been 16 days and I still haven't heard from them. I tried to get a lender car but they didn't at fist but then I got angry because I think that It is not fair that I be without a car so soon, especially if I just gave my first payment. I have have really bad service and I think that I want another vehicle.

On November 3, 2006, we noticed fluid leaking from under our 1998 Pontiac Transport Van. We took it to a repair shop, which resulted in a $697.63 repair bill. The Intake Manifold Gaskets had gone bad. They were replaced with the only parts available as authorized by the manufacturer. We received a one-year warranty on parts and labor. Now, one year and 4 months later, we have the same problem resulting in a $610.43 repair bill. We were advised by the repairer that at the time of the first repair, the replacement parts were plastic. They have since been replaced with a different material, which is supposed to last longer. It is our understanding that Pontiac knew about this problem and has just settled a class action suit over it. Our questions: Why were we not notified of the problem and why was it not taked care of as a recall?

I own a 2003 Pontiac Grand Am GT V6 ram air. I immediatly switched my anitfreeze to regular old green, But it was too late, the damage was done. I began to leak antifreeze last winter to discover that the gaskets needed replacing. To add inslut to injury, this winter I had to have the headers turned becuase the antifrezze had done some type of damage to them. I am by no means a mechanic, but what I was told was that both of these problems were caused by the dexcool antifreeze.

My 1998 Pontiac Transport that has only around 95,000 miles on it is leaking anitfreeze. I had to have the system flushed out at 90,000 miles and the water pump had to be replaced recently. Since the water pump was replaced the coolant does not simply drop out it pretty much flows and I have to add more of the defective dex-cool every other day.

I have a 1999 Pontiac Boneville which I had problems with. I had to have intake gaskets put on for a cost of $750.00. The car ran very good for about a month when the engine failed and burned up. I immediately purchased another engine assembly which was used. It had only 37000 miles on it (I did a carfax check on it). It was in my car for 2 weeks and the same thing happened.

For the past several months while driving my vehile, myself and my family members have been experiencing very bad experiences while driving our 2001 Pontiac Montana. I have ended up in the urgent care while driving my vehicle. I get symptoms of dizziness, headaches, nauseau, very close to fainting, my children have vomitted. So I took my vehicle into the dealership explained our symptoms, there is no smell, but we get the symptoms mainly when driving on the highway, mainly in the night time. We asked if they could check the exhaust for carbon monoxide. Well we pick up the vehicle, they had put my vehicle on a diagnostic and came up with two codes- it needed a thermostate coolant and the 02 sensor. My husband had taken in the van so I called back and I asked them if they had specifically checked the exhaust, I already had taken it elsewhere for a diagnostic. I had wanted them to check the exhaust. They said they did and there were no leaks. But all mechanics that we have spoken to have said that both of those codes have nothing to do with causing us to get those symptoms and we should have it checked again. But we do not have the money to keep having it checked. I am almost tempted to sell the vehicle AS IS. Please let me know what advise you can give or what direction you can lead me to. Is there somewhere I can go to check my vehicle specifically for carbon monoxide poisoning? I have researched A LOT and I am almost positive we have a leak. Thank you.

In October of 2007 i was driving my 1998 Pontiac Grand Prix home from work. I stopped at the local hardware store and was inside for only a few minutes and when i came outside there was smoke coming out from under the hood. I opened the hodd and there was a fire all across the top on the engine. I borrowed a fire extinguisher and put out the fire. It was then a huge hassel for the insurance and they seemed to have thought that it was an insurance scam.

I don't know where to begin or whom should I call to speak to. I previously had my intake manifold gaskets replaced and other services done on my 2004 Pontiac Grand Prix on 1/31/08. On Saturday 3/22/08 my car while driving along interstate 78 died while everyone including myself were driving at speed of 65mph. The car lost all power and was extremely hard to steer we were all extremely scared. Surrounded by all these cars traveling at such a speed while my car was basically on the road with no power to go anywhere but signal and coast are way on to the side of the road praying we will not get hit from behind while trying to get to safety. Luckily we made it to the side of the road. The car was towed and taken to the dealer for service. When I called to find out what was the cause. I was told the car basically died and it just came on like a heart attack. It would cost me $5200 for a new engine for a car that was just paid off in July. After receiving the news and crying my eyes out. I could not help but to keep asking how can this happen? no sign of a problem? no warning light? I went home and started looking into the internet at current issues with GM. Currently there is a $1.2million or billion dollar lawsuit in Canada regarding this issue. You have your manifold gaskets and water pump replaced and bam just like a heart attack your engine goes outs with out warning. Many have been lucky after replacement the car is ok but others end up with engines having to be replaced. Instead of having a recall re this issue basically consumers are left with the issue and no resolution. Please help me get some resolution. If I owed GM for their car i'm sure they would come for their vehicle. Therefore if they owe the consumer for this isssue that is known but they refuse to do anything about it, then they should pay for their faulty parts or service. Please help!!!!!!! I

I own a 1999 Pontiac TransAm. I drove it to work and back. The next morning it will not start. Have taken the starter to AutoZone for test. Starter is ok. Battery is good. It has had several factory defect from day one, the motor on the pop-up lights keep shorting out, the driver & passenger window motors quit working, and the car will not start. I love the way the car is aerodynamic designed but it has nothing but electrical problems and Courtesy Pontiac will not take a look or fix it because it no longer has a warranty.

I have a 2004 Grand Prix GTP. The power steering rack has been replaced four times because it was cracked. I was told that the power steering rack is, once again, broken and needs replacement. This will cost about $1000. I sent a letter to GM and sent them all of the invoices of the work done (all of the work done was done by the Fred Beans Pontiac in Limerick, PA). They called me today and said that they would split the cost of replacing the power steering rack and that was their final offer. I asked what would happen when it breaks again. They said that the complaint would be on file. I will not pay for this part again and I will NEVER buy another

Long story short: In Feb 2003 my 1999 Pontiac GTP Grand Prix caugh fire and was a total loss. Pontiac consistantly denied my claime stating that it was not a warranty situation. Late last week NHTSA and Pontiac issued a recall for the GTP Grand Fires. Pontiac still refusing to reimburse me for the loss of the car inspite of the recall. At the time the car was covered by GM's 100,000 5yr extended warranty which covers oil leak related failures.
To date this has cost me 3,500.00 to pay off my original car loan, 3,000.000 for attorneys fees when State Farm Insurance required me to submit to Evidence Under Oath where they denied coverage and claimed arson was the reason the car burned. And at the time the car was worth 12,700 on NADA. So to date I'm out appx $19,200.00 for something they could have easily taken care of. Especially considering how many and how long people have been complaining about Grand Prix fires...

My 1998 Pontiac Grand Prix GTP caught on fire while driving in rush hour on the interstate on 12/6/07. The car was totalled. I just saw the recall, which I believe is due to the same issue on my car as the roadside assistance individual saw a massive oil leak and i experienced an oil pressure drop as the car died.

Was sold an 2004 Pontiac Grand Am for $5,995.00 plus tax, etc. Was told that vehicle was in an accident that it had got hit on right side, not much damage, did not even have to replace side panel. Found out on carfax/Georgia State Police that vehicle had hit a stationary object and recieved extensive front end damage.After having my mechanic look at the vehicle noticed that frame has numerous weld spots on it and frame is ripped/cracked on frame. Transmission does not properly go in reverse.Numerous bolts missing that hold on front end and headlight, fog lights not hooked up, cruise control and CD player do not work. Bought vehicle 3-10-2008, notified dealer of findings. Requested that I be refunded my money back, was informed that I bought vehicle as is and he was not going to do anything about it.

Iam out $1000 to replace a window motor and two headlight motors in my 2002 Pontiac Firebird. I though it was just the car, until I read other reports on this website. There are only 30000 miles on my vehicle, and the motors should not go out so soon.

I bought a 2001 Montana new and in the last 170k miles I have replaced the intake gasket 3 times, the second time resulting in overheating and damaging the head gasket. I worked for a Coggin Pontiac GMC for over 10 years and know this is a chronic problem with 3.4l engines accross the board. I have personally spent almost 2000 repairing this vehicle over and over and the last time was told GM had redesigned the gasket and had finally resolved the issue. Well its in the shop again with oil in the coolant and I want to add my example to the existing database of known problems.
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I purchased a vehicle. A 1997 Pontiac Montana Trans Sport. Months later it overheated and stopped. I had it towed to my mechanic and he said that the engine was shot. He said it was common in the 3400 engines of that year. I cannot even drive it now...My mechanic said it would cost about $4,000 to repair it. I am interested in filing claim against the manufacturer.

Our Pontiac Vibe is a 2003 model, and in the second year of our ownership, our passenger window (front)shattered. Two years later, our drivers side window (front) shattered. We just had both of them fixed again in October, and yesterday, our driver's side window fell off the track and is preparing to shatter again. Other than shattering, these windows have also just stopped working altogether. We're needing repairs AGAIN! These repetative problems, due to shotty workmanship, should not be our financial responsibility anymore.
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