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Consumer Affairs


Is this your Business?

GM warranty


Consumer Complaints & Reviews

I purchased a new 2006 GMC Sierra. I have had minor problems during mfg warranty. I purchased the optional service contract, $2,608.00 for 84 mo. or 100,000 miles through GM & Western General. But with only 52,000 miles, the front hubs, and other front end components have failed and Western General claims they have no record on my vin number. Someone is trying to pull the wool over my head and GM needs to step up to the plate on this. By the way, 6 months after I bought my new truck from Crossroads GMC Auto Center in Auburn, Ca. they went out of business. I paid good money for this warranty and expect GM to make good on it.

I noticed a "squeak" from my 05 Trailblazer. Took it in and had to replace tensioner pulley and water pump. My warranty had been expired by 8 days with the mileage at 59k (warranty to 65k). They refused to cover the repairs. Lucky for me the dealership did what they could and took care of 1/2 of the covered parts. TY Heiser Chevrolet (SE Wisconsin). I guess my loyalty doesn't count for too much with the GM organization.

1 week ago, I had the great surprise to be totally unable to stop the engine of my car. When I tried, the key stuck in the ignition. Impossible to turn off my car. So, I called my dealer, I have to pay to tow and repair my car. I decided to take a look on Internet; I found this site. I was speechless... I decided to call GM directly. Their answer : you have to tow your car to GM dealer to do a diagnostic. And I have to pay for. So, finally, for GM, we are nothing else than wallets to plunder... Just disgusting

My warranty expired 10 days after I noticed the door trim was coming off the other 3 doors. The front passenger door was replaced under the 3 year/36k miles warranty. I had back surgery March 2, 2011 and wasn't able to drive until April 15, on emergency only. Some lady called me today and tried to downplay me. She offered me assistance and would not tell me how much, she told me it is a case by case situation. I don't think the door trim should be coming off after 3 years. She tried to manipulate me and I got mad and said this conversation is over. I am sorry I am disabled and cannot tolerate talking to a person that probably has never worked on vehicles. I have been in service and maintenance of vehicles for 33 years. I would like to talk to somebody that knows what they are talking about.

I have been having a ton of problems with my 2005 GMC Envoy SLT since I financed it on February 2008. I had the power train warranty on it, which some minor things was covered. My truck ran fine for a little while, but as soon as my warranty was up, my check engine light would flash on and off. I called GM and they just directed me back to the dealer which I had to pay for cost. Then my speedometer went out of wack. I received speeding tickets because I wasn't aware of the speed. Then my gas hand stops working.

I ran out of gas a dozen times because I wasn't sure of gas mileage. I've missed days and been late to work due to the consistent problems with this vehicle. I've talked with GM multiple times concerning the problem I've had with the truck. They never try to help or extend the warranty. I have a safety issue as well. My headlights don't work at all. I can't get an inspection due to that and a check engine light that will not go out even after fixing the problem that the diagnostic reads.

My tag is out of date. I'm in process of trying to get something done with DMV for my tag. This has been a terrible journey. I've tried to stay current with my car note, but got behind a couple times due to finances I put into trying to fix the truck. My truck cut off in the middle of the road today, 9/15/10 at 7:42 am, this morning on my way to work. I was late. I'm extremely exhausted, stressed, worried, scared, confused, clueless, and broke trying to get this truck right. I am getting grey hair and tired eyes literally from the stress of dealing with these consistent problems. There's also more that I will like to say, but I've had an extremely long day dealing with this. I'm staring to fill nauseous. I will be will to explain to an attorney. I've been late to work. I missed work and lost money. I can't see at night. Received speeding ticket. Ran out of gas middle of no where multiple times. Truck cut went off in the middle of the road. I'm getting physically and mentally sick dealing with this.

GM is refusing to honor the 100,000 miles/5 year PowerTrain Warranty on my 2008 Chevrolet Aveo LS, which has a major engine damage worth over $4000, citing that they are not liable because I did not bring the vehicle in for a 60,000-mile service. My vehicle only has 60,000 miles and is my only means of transportation. I need your help in getting GM to honor their PowerTrain warranty and repair my vehicle.

My 008 Envoy Denali broke a cam shaft. It had a power on demand engine (6 cylinder until you need an 8 cyl.). I was accused of not changing my oil and letting it run very low. I always changed my oil and it was at the full level when the vehicle broke. I turned in my oil change receipts.

They accused me of not putting in the right oil, and the tech center took samples for testing. They came back inconclusive. They tried to attack the place that I had it changed at because it is a sports and racing shop. They accused him of putting racing oil in it and that he didn't know what he was doing. This gentleman was a certified master mechanic with Fords for 30 years.

In retirement, he opened this private shop. They said that two cylinders had oil baked onto the bottom of the intake and it happened from overheating. I told them that my oil was changed and I had never in my "62" years ever had a problem with the upkeep on my vehicles and I had purchased from GM for thirty years. They refused to cover my vehicle warranty, even though they could not prove that I actually did anything wrong.

They told me that they would not pay for my rental and that I would have to pay full charge for the 30 days that I had it, because the lower charge is one that is worked out with enterprise car rental for customer discounts and it is not going to be covered under warranty. At that point, I was forced to walk away from my vehicle and I left it at the dealership. Without a vehicle, I would lose my job of 28 years and my pension and benefits. I had to scramble to get one I could drive because of this.

I started checking on the web to see if other vehicles with power on demand had problems. "Oh yes", there were folks out there who experienced the same thing. The computer failed and the two cylinders were not being opened and caused problems with oil overheating, baking on the intake, and causing the cams to crack. All could not get it fixed under warranty. GM refused to classify this problem. The complaints were hard to find because people were all over and basically on their own to deal with the problem. The lemon law didn't have any records of these people and it was like everyone is just hanging out there to dry. So, they started posting on sites.

To me, I am outraged because they caused me to have my credit dive south and they are trying to collect on the car loan. I don't feel that I should have to pay it, because I did everything right and they basically took my car from me (really! they held it up on a hoist to prevent it from being taken out of the shop). They didn't cover it through the warranty process. I believe that there should be some sort of investigation involving the power on demand engines that GM has put out there to see if maybe there should be a recall on these engine problems.

I was told at least 4 times by people involved that this was the "new GM". I say I hope that GM goes down the river. I will never even sit in a GM product again. There have been reports on our local news explaining about how people are complaining about GM not standing behind their warranties and trying to sue. Maybe a class action would fit with the future of customers and GM. My credit has been destroyed. Since my problem with them, every credit card has cranked me up to the maximum penalty because of the universal credit law that was in effect until February 2010.

I can get no credit. And with the exploded credit card payments that I now have to pay, I am being forced into bankruptcy. I had a perfect 100% pay record before this on my credit score and was looking at a fair retirement future. Now I am 62 and have no future to speak of financially. I am devastated.


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