I ordered a hood for a car from Glen's Car and Truck Parts in Taylor, Michigan. I dealt with a guy named Jim. When we received the hood, it was unprotected and damaged. Their disclaimer stated no guarantee of paint color or scratches. But when we received the hood, it had more than scratches. The grill had parts broken off and the hood was bent. The item was shipped on a palate with only an old tire under and shrink wrap around the hood to hold it on the palate. Jim at Glen's Car and Truck Parts was contacted immediately upon receiving the hood. He asked us to take pictures of the hood, which we did and sent the pictures to him. At that time, he asked if the hood was salvageable. We told him we didn't know and would have to have a local body shop estimate it. Body shop stated that the estimated damage was over $300.00. After 2 months of trying to resolve the issue with Jim, he stated to us they were going to refund us $325.00.
On April 27, 2011, they still never refunded the money. We contacted Jim and had discussed purchasing another item and referring the refund difference from the hood. We found out on May 3 that Jim was fired from Glen's Car and Truck Parts on Friday, April 29. We talked with Mark about the situation. He basically told us we were not getting a refund. And he raised the price on the other part we were going to purchase. We asked to speak to his manager. But he refused to let us speak to him, stating his manager would not talk to us and every discussion had to go through Mark.
As of the end of this day, May 4, Mark stated if we sent back the hood and paid for the shipping, we would receive a $358.00 refund. But there's no guarantee that we would for sure receive this refund. We paid $598.00 including shipping to begin with! This is such poor business tactic! It even states on their website the 30-day warranty! That is false advertisement, plus managers that are unwilling to speak to their customers. Needless to say, we are very angry and hope this message gets out to other consumers, so they do not get ripped off as we have. We informed Mark we were going to report to Better Business Bureau, but he didn't even seem to care. How upsetting it is that they don't even care about their patrons!
