Giuffre Kia

Giuffre Kia Management Personnel is reticent to cancel and refund the monies from an extended service contract or warranty. The extended service contract was purchased with and for a 2009 Kia Rio 5. Moreover, Management Personnel is presenting seemingly fraudulent and forged documentation to protract the cancellation and refund process.

Quickly, on Saturday, 13 March 2010, I made a demonstrable effort to initiate the processes for cancellation of and refund of the monies from the extended service contract. Specifically, I provided Management Personnel with documentation confirming the trade-in and mileage at the time-of-sale of the 2009 Kia Rio 5. A myriad of follow-up phone calls have been placed with and voice messages left for Giuffre Kia Management Personnel.

Unfortunately, each phone call is quickly dismissed; each voice messages remains without a response. Interestingly, several Automobile Dealers in and around the Tri-State area, as well as the electronic, or online, literature have confirmed that once requested, a dealer must cancel and refund the monies from an extended service contract.

On January 30,2010 I was sold a used car (White 2006 Mercedes-Benz R350 with 43,000miles for amount financed $28,260 after a $2000 cash down payment from my part which included a Compass, bumper to bumper warranty for 3years or 36,000miles) by Giuffre Kia believing it was equipped with navigation and all it was missing was the navigation CD. Yet, the car was missing the whole navigation unit since even after I was given the nav CD, navigation was not available in the vehicle at which point I was promised a vehicle replacement of the same model/type with navi. One week later, my tire blew out due to bad tires on the entire vehicle. I brought it up to the dealer's attention and I was told by the sales manager himself who promised me that I was getting a replacement vehicle anyhow and to continue driving on a spare until my new vehicle would be acquired.

Two weeks passed by. I called to check on the status and I was told that It was on the way and that it was just a matter of time. A few days later, I noticed the car was shaking and wobbling while driving and could not drive it more than 15mph. I took it to a tire repair shop and I was told that since the car had aftermarket wheels, the lug nuts that were on the wheels were not the proper ones (they were short and the offset was not right and the right front rim was cracked in two places which also explained the loss of air which was constantly triggering the tire pressure monitoring system on the car's display after several repeated air fill-ups). I brought the car to the dealer to have it inspected since I couldn't drive it in that condition and explained them the problem with the rear right wheel that shakes and the one broken lug nut even though I was waiting for a new car. Dealer kept car in the shop for 2 days since they couldn't remove the wheel at first I was told. On Friday, Feb 19 at around 11 am, I called by the Service Department and was told that the car was repaired and ready to be picked up which I did at around 5:30 pm.

Only 5 hours later, my whole rear right wheel completely detached from the car as I took the exit of 34st FDR after noticing severe shaking and wobbling of the car. At the time the wheel fell from the car, I was only doing about 5-10mph and no damage was done and I was safe off the highway and did not lose control as the wheel separated from the car. Three of the lug nuts of the wheel were broken inside and the other two had flown away while leaving the studs of the car damaged. NYPD highway patrol responded since I had blocked one exit lane of the 34st exit of FDR and requested a flatbed tow truck which cost me $200 to have the car towed back to the Brooklyn dealership where the car was purchased and I had it dropped off across the street from the Service Department. After contacting the dealer, I was told that this is my car and I was not getting a replacement car. If it were to happen, it was going to be a favor and that it was not happening. I dropped the keys off to the dealer early Monday morning ( at 9 am) and I was told to take the keys and get out of the place. Instead, I left the keys there, demanded my money back and walked out when they refused to do so but left the car keys there.

The car has been parked by the Service Department dealer address on 89th St between 4th and 5th Avenue in Brooklyn since Friday night, February 19th and as of Monday it received a ticket for street cleaning violation. Since the bank has released the funds to the dealer, they are not cooperating in what they promised and instead leaving me in possession of the car. I was devastated by this act of dishonesty and manner of business ship by the reputable dealer to the point where I do not believe I can ever be satisfied by this dealership ever again and I ask your help together with an attorney's help to further investigate this matter and reimburse me back for this vehicle price.

I bought my 2008 KIA Sorento at the above named dealership. I unwittingly bought an extended warranty, that cost $2000.00. The Portfolio Contract said I had 60 days to cancel without a penalty. I called Portfolio which is a subsidiary of First Extended Service Corp. and was told that no contract was ever activated for my vehicle.

On March 19, 2009 I met with the Manager Mr. J. ChaCha and was told the fee of $2000.00 would be taken off my loan with KIA Motors Finance Corp. (KMFC). No Payment has been made to this date. I have spoken to Mr. ChaCha numerous times and have been told the check was in the mail over and over again. The last time I was told this was on July 21, 2009 and guess what, nobody knows where the check is.

I have given this company the benefit of the doubt but it seems there is no conscience on their part. Interest is being accumulated on this $2000.00 as well. I have made numerous complaints with KMFC but they have no power to make the dealership pay off the debt. Please help me. I have been trying to find a company to refinance the vehicle since I am paying a Very High rate @ 13.5%. I cannot do this until I have a true amount to refinance. I cant even begin until this is taken care of.

I purchased a 2008 Kia Spectra on 6/28/2008. I traded in a 2006 Kia SPectra that I only owed $6000 on. The dealership claimed to have given me $6600 for my vehicle and I gave $3000 cash deposit and there was a $2000 rebate. When I went the finance department they were very abrubt and insisted that I just sign the papers. They told me that my payments would be $375 for 72 months for a $15000 vehicle. I asked how this was possible and Freddy the finace manager just kept telling me that it is correct.

After making 72 payements at $375 per month the total amount payed for the vehicle is $27000 this does not include the $5000 deposit and rebate making the total amount paid for this vehicle over $32000. This is impossible. Upon confronting Freddy the finance manager he keeps saying that he is right and everyone else is wrong including my attorney. After doing the numbers it appears that the dealership gave me nothing for my trade in yet tacked on the money owed to the vehicle price. I feel that this may be haapening alot.

I have gone to the dealership twice already to have this straightened out and Freddy has just kept telling me its correct and that I need to stop having people call him for explainations. He also advised me that I better not register any complaints against them because I will lose. This is leading me to believe that this may be common practice for this dealership. On my bill of sale Freddy made the price of the vehicle the money owed on my trade plus the amount of the new car. he insisted that this had to be done because I had to pay tax on the money that was owed on my trade which I told him I already paid tax on that when I purchased the vehicle. He then added the money owed on my trade into the deal again on the bottom. I have already been to the District attorneys office and they told me that I had to begin my complaint with Consumer Affairs first. I have copies of all my paper work showing the fraudulant activity. Thank you so much for your help and understanding in this matter.

I am a single widow surving on a fixed income and having my carpayment increase by more than double is an economic hardship. I tried to not go through with the deal because of the payment but Freddy then insisted that it was to late and in 6 months I could refinance which made no sense to me but he wzas vewry persistant. He told me that there was a customer already waiting to buy my car.

My 2000 Kia Sportage has the airbag light blinking. Had sensor change, costs $145.00 Light is still blinking and won't reset. Kia dealership can't reset it either, they said just pray it does not open up while your driving ma'am.