Autosmith

I've talked to several lawyers and consumer affairs agencies, and I'm just so tired of telling this story. I do want consumers to know that AutoSmith is not concerned about your hard-earned money. They're interested in the short-term sale, and the short-term profit.

This company, with its poor ethics and poor salesmanship, will continue to prey on desperate individuals who don't take the time to gather information and do sufficient homework on companies before they decide to patronize these businesses.

Long story short, my car is sitting outside of my home right now, transmission is just about gone. I have taken my car to AutoTune for the same problem 6 times, and even though it's still under warranty, I don't believe these incompetent mechanics will fix my car.

I have to work, and the finance company will not allow me to defer my payment while I get a rental car because the product they sold me in is non-working condition. They still expect me to pay my car note, get a rental car, and pay my deductible.

These folks are crazy. For customer service sake, if you love yourself, you would not mess with any company like AutoSmith. You can do so much better. I wish I would have known this. Now I have to fight tooth and nail to show this raggedy company that they will not take advantage of me because I am a hard-working, law-abiding citizen.

I purchased a car from Autosmith in December of 2009. Everything went fine and I really enjoyed the experience, except the manager at the Union City location who was tough to deal with. I was told by him that if I made my payments on time for a year, I could refinance with a better interest rate. Now, I've made every payment on time and wanted to refinance it.

I've called everyone in that organization, but no one would help me. I finally made it to Darrell Ache, the owner of AAC and he was a complete **! He made me feel like I was a beggar or something. First, he lied and said I was late on some payments and it wasn't until I fought him did he agree. Then when I said I wanted a better rate, he said the manager at the Union City dealership was lying! Can you believe it? Anyway, he said that if I wanted a better rate, I'd have to find another bank or trade the car in. What a complete **! Anyway, I am looking for a new ride now and won't be back to Autosmith. Biggest bunch of liars I've ever met.

I have a lot to say about Autosmith/Automobile Acceptance and I have similar stories with the other people on this site about mechanical issues with a car I got from them. However, I have to say something else.

Just because I lost my job in February of this year, they repossessed the car that I had, not because I was behind in payments, but because I was unemployed. I was not behind in payments, and I was still making payments. They called my former employer, just like they would always do, just to see if I was still working there. For whatever reason, they did that every 1st and 15th. They put out a repossession order on the car and demanded that either I pay the rest at once or to fax over two paycheck stubs, three references, etc., just to get the car back. They wouldn't give the car back just because I was unemployed. I tried to explain to the dumb lady I was speaking to that I had money in savings and I could pay for the car as I agreed to every 1st and 15th. But she didn't care.

I want people to know, that they will repossess your car in a second and put it on your credit report in ' two seconds' flat. They don't care.

I purchased a 2004 Hyundai Sonata on January 9th, 2009 at $11,090 only to find out when I decided that I wanted to trade it in that my car has a salvaged title and that the value of my car was only $610. I have had issues right from the start with my car from the engine light being on, not being able to pass emissions and being sent to the clean air folks by their mechanic in order to be able to put a tag on my car.

When I found out that they sold me a salvaged car, I contacted the dealership and spoke with Julie and her first question to me was, "Aren't you the same woman that called me a couple of weeks ago? I told you that you had to contact the GM." And I responded to her with, "No, I wasn't but do you all make it a habit to sale salvaged cars?" And in turn, she began to back peddle. I have been trying since June 1st to contact this gent Mike ** only to not have any of my calls returned as well as calling Julie back only for her to put me on hold for long periods of time with someone else coming back on the line telling me that she would have to call me back. I am confused, lost and extremely frustrated because I am paying $11,000 for a car that I really shouldn't be driving my family around in according to several mechanics that I have just randomly stopped in their shops to just get advise about my situation.

Is there anything that I can do to resolve this issue? Also I strongly advise anyone looking to purchase a car to stay as far away as possible from AutoSmith, because they are very dishonest and they are selling cars that should not be on the road at all according to the research that I have since been doing on salvaged vehicles.

I bought a 2000 Denali from auto smith of Marietta in mid July 2010. I left the lot at 8pm with absolutely no gas in the truck and was given $10 for gas. When I got up in the morning to go to work, I had a flat tire and the door handle was broke. Auto Smith had me call their repair shop which was auto tunes in Riverdale GA (less than 5miles from my house) and they contacted someone to come fix the flat. When I arrived at the repair shop, the mechanic started my truck but the keys were in my hand, I asked how did he do that. He said, he was able to start the truck without the key. I called a few people I knew that work on cars and was informed to take it back. I called the Marietta location and told them I wanted to trade it in for a different vehicle and was told no by the finance manager Julie.

Ever since then, I have had problems. My visor was broke, the leather was messed up on the steering wheel and one of the works at their auto shop told me that my truck never been to their detail shop because they wouldn't have never sold it with the leather messed up and the way the truck looks. I have brought the truck to the shop 2x about my gas gauge and was told nothing was wrong with it. I have brought the truck in a 3rd time this month, December and told them the truck acts as if it doesn't want to accelerate, and it jerks sometimes when I'm at a complete stop then start to go again.

Now, that I'm telling them I want to trade it in, now they found a problem with the gas gauge. They said, it's my cluster that needs to be replaced but they want me to pay for it. I told them I'm not paying for it and I've been telling them from day 1 that there was a problem. Now they said, I have to go through finance again in order to get approved for financing.

I went to Autosmith in late september of 2009 to get a suv. That day i left with an white 2004 Ford Explorer.

When i took the car for a test drive, i noticed that the engine light was on. the salesmen told me that it was most likely a minor problem because the car hasnt been moved for while, and that it should be off before we return the the dealership. we returned to the dealership with the light still on. I then Asked him if he could get it checked out and he said it would be no problem but i had to wait a week so they can pick it up from my job and drive it to their work shop in Riverdale GA. He even gave me a "promise" document saying that they would do so.

Before they took the suv to Riverdale i was on a full tank of gas, they returned it on empty. The Engine light was off but they did not give me any papers specifying what was wrong with the suv or specifying that anything was fixed. Ever since then, about every two/three weeks the engine light would come on. I would call the workshop in Riverdale but they would tell me to give it time and that the engine was "setting" its self.

The engine light recently came on and i had planned on taking it on Dec 10 2009, but when i woke up on the 9th the car wouldnt start. so about an hour later it started and i decided to take it to Riverdale that moring while it was running. By the time i got to Riverdale the light was off. I told them the problem and they went and checked it out and said it was a sensor on the engine that wasnt acting right.

When i got the suv it came with a WARRANTY for 6 months for the engine and transmission. But the part on the engine that needs to be "fixed" is not coverd on WARRANTY. So with That Said, They told me i had to come out of pocket $100.00 to fix what they said they already Fixed the first time. When I asked them What they fixed the first time, they said they fixed a pump and i still have yet to recive the paper work saying "what pump?".."what was wrong?"..or anything like that.

So now im back at step 1 with the same problem. I plan on going back to Riverdale on the 15th with the "$100.00" they said i needed. I understand that it was a used car, but i shouldnt have to pay for something that was wrong since the day i bought it. i think its wrong and i feel like im getting ripped off. This is not a dealership that i would recommend to ANYBODY and hopefully someone within your company can investigate with that company, becuase i have a feeling that im not the only one getting ripped off.