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Karen of Cave Creek AZ (07/01/08)
I purchased a 2003 Ford 350 diesel truck in November 2004 with 42,000 miles. It now has 67,000 miles and blown head gaskets. The warranty expired on 28 May 2008 and I did not renew because there were no problems and it has such low mileage. On 24 June2008 the head gaskets failed. Ford will not do anything and the cost will be in excess of 4,000 dollars. Evidently, there is a known problem about EGR coolers leaking which would have caused the problem. This truck has been well maintained at a reputable dealer through the 3.5 years that I have owned it. Is there any help that I can get or addresses where this complaint may be sent? I will never buy a Ford product again, and that is sad.
Albert of Mobile AL (06/29/08)
I have an 2007 Ford F350 diesel truck. At aprox 9000 miles I noticed an oil leak. After several attempts to get it in for service, I finally got it in and they kept it for a week. Said they couldn't determine where the leak was. So they put dye in the oil and sent me home. I brought it back after I drove it a few 1000 miles as they instructed. They attempted to fix it but refused to give me a ticket. Said they fixed one leak but found another. I brought it back again and they kept it for a week and two days and I finally got a rental car this time. They said they fixed it again, but still wont give me a ticket saying what they did. It is still not fixed. I now have 13K miles on the truck and it still leaks oil. I want to return it due to lemon law? I need help
This is a 40,000 dollar piece of junk, I want my money back
Matthew of Turlock CA (06/23/08)
We have an '03 F250 turbo diesel w/peeling paint. This truck has been recalled several times for various issues. We first went to the dealer, who took pictures of the damaged areas. They called Ford, then WE called Ford. Got the same story. We're sorry, that's out of 3yr/36,000 warranty. The paint is seperating from the primer. This truck has been garaged, or kept under cover. We noticed the roof paint looked to be thinning a year ago at the edge of the groove, and then a chip fell off, & most recently, a long wide strip on the door jam, just fell off.
Jeff of Tempe AZ (06/22/08)
I purchased a new 2004 F350 6.0 Diesel from Jones Ford in Buckeye, Arizona. Tom Bolton made the sale and I was satsified with the deal and the low pressure approach (good guy). The truck ran very well for the first 40,000 miles and then developed a series of power related problems. Having relocated to Tempe, Arizona, I began having my truck serviced at Earnhardt Ford (coincidentally at about 40,000 miles). The first time I took the truck in after experiencing a loss of power and rough idle, the service advisor stated that they had been experiencing a number of similar complaints. She stated that they just needed to do this computer flashy thingy since the computer sometimes loses its mind. After translation from an actual service technician, I expected that the installed computer update would have fixed the problem. It did not. Three additional trips within the next four months still did not fix the problem, although I was charged the customary $100 deductible for WARRANTY work. A long story short... The problem then actually turned out to be a failed injector. In fact, I have had 9 failed injectors on this truck and I am pretty sure that I am working on number 10 with 97,000 miles. I have been advised that Ford does not believe that they have a injector design problem. I am a design engineer for a nuclear power plant and am relatively confident that my management and the public would be concerned if my product design had the same failure rate. I am approaching the 100,000 mile warranty limit. The service people at the dealership have advised that the out-of-warranty cost to replace one injector is approximately $1500. My truck now sits since I can't sell it and I can't go over the warranty mileage. I will be leaving Ford and going back to Chevy for my next truck. Ford is confused. If Ford would like to keep my business, they should own up to their design issues, pay me back my $1400 in warranty deductibles, explain flashy thingy to their services reps, and higher qualified engineers with actual four year degrees.
Barrett of Pittsboro NC (06/18/08)
2005 Ford F-250 Diesel front end and suspension shimmy issue as reported on your site.
Kerry of Leakey TX (05/07/08)
2008 Ford F-350 DRW 6.4 Powerstroke diesel purchased June 2007. The engine is designed to initiat a regenaration of the DPF (Diesel Particulate Filter) at speeds over 35 mph and/or when the truck is in park it will increase idle to 1100-1200 rpm to generate enough heat to burn the soot out of DPF this may last upto 30 minutes if left at an idle. The engine is supposed to return to a normal idle of 650 rpm if the brake pedal is pressed to allow the truck to be put into gear without trying to shell the transmission. Once in gear the regenaration procces should not resume until the truck reaches a speed of 35 mph or above and it should stop when the speed drops below 35 mph. My problem is that my engine has on many, many, times failed to stop the regen process when i would stop after running at highway speeds and then drop down below 35 mph and i have applied the brakes to stop for instance at a traffic signal where i would have to apply more pressure to the brake pedal to stop because the engine would still be running at 1100-1200 rpm when i would get truck to a complete stop. The first time this happened(July 2007 at about 3,500 miles) I exited a freeway and noticed that as i came down the ramp that the truck downshifted real hard upto the traffic signal and that is when i noticed that the engine was still running at 1100 rpm. called my dealer at that very moment to tell them of the problem. was told to come by the dealership and let them have a look. The dealership connects thier computer to the truck and find no faults or codes that would explain the problem and decide to update the ECM (Electronic Control Module) and this should solve the problem. NO WRITE-UP
Second occurance (October 2007 @ about 7,500 miles) same problem, Roy the service manager of the dealership is brought upto date of the problem. He calls Ford motor Company's hotline for assistance and is told to update the ECM and to check the wiring harness for loose connections for this has been a condition that was found on other trucks. The truck is down for about a week. Again NO WRITE-UP, NO RECORD OF THIS VISIT.
Third visit (December, 2007 about 13,500 miles) problem re-occurs with the added problem of the truck failing to accelerate from a stop until the throttle has been pressed 4- 5 times. truck is back at the dealership for a week due to the wrong parts being ordered. I am told by the sevice writer that i must be hitting the brake and throttle at the same time. I assured him that this is not the case my foot is not that big. WRITE-UP ON THIS VISIT
Febuary, 2008 20,135 miles, problem comes back on a busy street during rush hour. AGAIN with the ECM update. I asked the owner of the dealership how to get in contact with Ford Motor Company, so that i could speak to someone that might be able to deciffer the problem and i was told to ask the service manager for that information. The service Manager told me that he could not give the name or number to this areas Ford engineer. I was told that my name and number would be given to him and he would call me. I never recieved a call from the engineer, so I called the dealership and ask if the engineer had been contacted. I am assured that he he had and that his reply was that i must be using the wrong fuel in my truck (LOW SULFUR @ 500 ppm rather than ULTRA-LOW SULFUR @ 15 ppm). I am very careful of where i fuel and do know the differance and the ramafications of improper fuel in the new engines. On the day that i pick up my truck I am advised that this shop has two other trucks coming in with the same problem as mine. I know one of the truck owners personally and have been in his truck when it has done the same as mine.
Fifth visit April 22, 2008 @ 24,700 miles the truck is back at the dealership same problem. The shop does another update to the ECM and reset some of it's parameters and replace the EGR valve ( I thought with the 6.4 I was done with EGR valve problems that i had with the 6.0). Picked up the truck on April 25, 2008, drove no more than 80 miles problem is back with a vengance. Now it occurs while backing out of a driveway and does nt stop even after pumping the brakes and going to neutral and waiting awhile and then into drive continues for a good thirty seconds while in drive before the idle drops back to normal. sixth visit April 28, 2008 @ 24,807 miles truck goes back to dealer. I, am given the number for Ford's Customers service line and tell them of the issue. truck still sitting in the same spot.
Les of Oneida TN (04/04/08)
I bought a new 08 F-550 Ford with the new 6.4 Diesel in it. The engine failed on me with only 1602 miles on it and neither Ford does not want to cover it under warranty. They say that I got some Bad Fuel, and that the parts are not covered under warranty. And all they have to say is Bad Fuel and it says in the owners manual, that if contaminated fuel caused the problem, they don't have to cover it. I saw the amount of water, believe me it was so small that there was no way it could cause major internal damage. They said bad fuel. Although they put the first tank of fuel in it. They insist it was my fuel. A diesel engine should shut down or cut out when water hits the fuel filter. My truck did neither, it started making loud squeeling noises from inside the engine. No way was it the fuel.
Chuck of Temecula CA (03/30/08)
I took my Ford F250 Super Duty Diesel truck in to get repairs for running very poorly, smoking and great loss of power. It had 91,000 miles, still under warranty. All they did was clean the EGR Cooler. They new they wouldn't get any money from me under warranty so they basically just put a band aid on the problem. Three months later I had to pull off the road to the nearest Ford Dealer (Heller Ford Escondido)because the engine light was on and smoking with great loss of power. They replaced the EGR Cooler for $1,922. 23 days later I had to pull off the road again to the nearest Ford Dealer. Fiesta Ford of Indio replaced the map sensor for $350. They also wrote on my ticket that I still had a problem with the EGR system. 2 1/2 months later the engine light came on and the truck was running badly, this time they cleaned EGR valve tightened EGR terminals for $242. 10 days later engine light came on again, this time I got a new EGR valve for $409. I drove away and didn't get 2 blocks, engine lights back on, temp gauge is HOT and thick smoke coming from tail pipe. This time I got another new EGR Cooler and Engine Oil Cooler. Bruce told me it was my Lucky Day. They would only charge me $1,200 to do this all over again! The day after these repairs were done the engine light was back on. It was night so when I came out the next morning there was a huge puddle of oil on my driveway. I had it towed back to Rancho Ford. This time it was a Pressure Sensor that blew off the top of the motor and sent oil all over the engine and my driveway. When I got my truck back from Bruce, the radio didn't work. He said I needed a whole new radio. I said no, I need a whole new truck! Now 7 months later the truck is back at Rancho Ford. It needs another EGR Cooler for $2,100. The mechanic who has worked on my truck told me these trucks are no good, he can't even keep them on the road. This truck has been a living nightmare. Ford will not replace my vehicle and I don't want it.
James of San Clemente CA (03/12/08)
I bought a brand new 2004 F-250 Diesel Pickup. Since then it has been in the shop multiple times for a variety of reasons, most of all changing the turbo (it has has 4 turbos put on). Twice the turbo gave out on long family trips trips in Northern California pulling the family 19' ski boat. Supportive doccumentation upon request.
Glenn of San Francisco CA (03/10/08)
I own a 2001 Ford E350 Diesel van for my plumbing business here in San Francisco. Two weeks ago, I've discovered that the van has lost power as it climbing up hill. The problem had developed more servere. At a point where it just cannot go up any slopes. I took it into the dealer San Francisco Ford service center on Tuesday 03-04-08,and received a call from the Anton Wong(service advisor) that the feul system in the van had completely contaminated because the fuel tank wall had falling apart and the scale like material from the wall has contaminated the fuel system. The fuel tank and fuel pump fuel filter assembly had to replaced. It cost $4600.00. It turns out to be $4353.20 to be exact. The service advisor also said that its not an isolated case. I found out later from talking to the technisian that he had for a period changed 5 to 6 tanks aweek. So I call Ford Motor company to see if there is a re-call. Or maybe they will do some kind of re-imburstment or at leaset offer solutions from future problem. First lady was to call me at 4:00pm the next day. She never did. When I call up again a man first said there is no one by that name at that office. Then he put me on hold only to come at tells that she is there but her computer was down so she can call me back and to have the man tell me she had done the research and Ford is currently not offer any compensation or re-call on this matter. I think if pride and integrety is not Ford is stand for. They offer nothing to rectify to situation. They can event offer any prevention for the future.
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Tim of Adamstown MD (02/26/08)
we called FORD directly they said they can not solve the problem or do anything for us. To go back to the dealership that we bought the truck from since all there dealerships are independently owned.
2004 F450 6.0 diesel, has left us on the side of the road plenty of times. it acts like it has NO power there has been problems with the fuel injection system. Put in the shop two many times! delays in our work because our truck is in the shop.
John of Carmel NY (01/10/08)
Purchased a ford f-350 diesel for RELIABILITY (2004 model)! However, prior to the 75K mark, it has left me stranded on the side of the road with a trailer full of horses no fewer than 3 times problems have included blown turbo and blown head gaskets... i understand that others have the same problem with this vehicle model is it covered under a lemon law?
Frank of Quincy CA (11/22/07)
Ok to start with this Dealer has changed owners 3 times in the last 3 or 4 years it has always been a Ford dealership And it is were I bought my 2005 F-350 6 liter diesel pickup new. I have had the turbo go out 2 times this year. And each time they work on my truck they have it 2 to 4 day's. This is my work truck that I have to use each day for my business.
I have a banks power chip, intercooler & exhaust in this pick up & the dealer is telling me that they will not repair my truck any more because of the after market parts. The Dealer will not give me any thing in writing they just say this is all they will do. I have friends that have Ford 6 litter diesels with no after market parts & are having the same trouble with there turbo. Banks has sent me some paper work saying that there parts do not void the Ford warranty but the dealer or service manager tells me that it means nothing to him or Ford. And they will not do any more work as warranty repair with the banks parts on the pickup. So I am suppose to remove them each time I take it the pickup.
It will take about 2 day's to remove all the parts that I have on. I like my pickup And all I want is Ford to install a turbo that will last as long as other turbos do other diesel engines. My pickup had 42,000 the first time the turbo went out and only 45,000 the second time now I have 46,000 on the truck and am not sure when the next turbo will go out. My wife & I have stranded beside the road several times. I have been lucky that my turbo only blows off the hose and I can put it back on. The only problem is I have done that close to 20 plus times in order to get home.
I asked the dealer if there is any thing they or I can do and there on answer was to give me $15,000 for my truck that is only 3 years old and has 46,000 miles on it & in very good condition and sell me a new one for $47,000. I can't afford that. I bought my Ford pickup thinking I would have it for many more years than just 3. Is ford making pickups that only last 3 years, thats what it feels like.
Sandy of Temecula CA (10/18/07)
I bought a 2008 Ford F350 from this dealership on 8/8/07. After 200 miles the engine light came on. I took the truck back to them to discover two fuel injectors were blown. I asked them if there were any traces of gas in my diesel engine and they told me none was found. Please keep in mind this is the same fuel they put in my new truck when I bought it.
That same day they came back to tell me there was gas in my Diesal engine. Good news for me they gave me a new truck. I have two reasons for telling you this. The first one is my friends Dad in 29 Palms CA. bought the same type truck and has had the same problems and the dealership is telling them they found gas in the Diesel engine.
The second is I received a call from Moss Bros. in Colton CA. asking me how my service on my truck was last week. I found that odd since I didn't have service on my truck last week. This makes me think they have sold this truck and the new owner is having problems. I am wondering if the new owner of this truck was informed of the previous issues, and if it was sold as a new or used truck.
Felix of San Juan Puerto Rico (09/20/07)
On August 10/07 I took my 2005 F250 diesel truck for service because it was stalling. The truck was returned with the same problem and the invoice sheet said that nothing was wrong with it. Approximately two weeks later I returned with the same problem and asked to change the diesel filters, they did but still truck kept on stalling.
On September 14/07 I took the truck back because now the problem was really bad, to the point the truck did not accelerate and it died while driving it, I spoke with the manager, Jorge Cruz and explained my predicament and even showed him some Ford recalls and explained that it seemed that my truck had what was stated in the recall. He replied that my truck was not included on that recall but that he agreed that apparently what was stated in the recall fit the problem I was having with my truck.
Today September 20 I call them because I had not heared from them and I was told that my truck has not been checked yet. I was totally shocked and requested to talk to the manager and he was not present, I requested to get a delivery date and got no return call. I called again and I was told that they were not able to check the truck today that it will be checked tomorrow and then they will call and let me know when I was getting it back.
First time I took my truck to them some of my belongings were stolen, I complained and did not even get a courtesy call even though I expressed my disappointment with their service. It is very unreasonable that they keep your vehicle for so long, they do not care you are without transportation while they are doing nothing. I want my truck fixed NOW! I hope that a least you can place them a call and create some pressure. On my side I will NEVER bring my truck there. As a matter of fact, the truck is still under warranty.
Valerie of San Miguel CA (09/12/07)
For the second time since owning my 2000 Ford F350 Diesel, my emergency brake failed. The first time the truck sustained approximately $5,000.00 in damages. This time, it looks like the truck will be totaled. Also destroyed was the truck bed and a $10,000.00 welding machine. Any other problems reported with emergency break failure?
Peter of Grantville PA (08/27/07)
2008 Ford F-250 Diesel Currently about 2500 miles on it. Extremely hot exhaust when at idle. To date, it has spewed out bluish, greyish smoke from the tail pipe, 4 times. Once after climbing a hill and stopping for a light, it smoked bad. Another time, pulled out at a stop sign and it spewed out heavy smoke for over 3/4 mile. Stopped at the bank drive thru, waiting to cash a check and it began smoking bad and did not stop for several minutes, until I pulled out. Stopped to fuel up, got in and started it and it went into fast idle and bellowed smoke from the tail pipe. It also has a tendency to power down, even on a level road, requiring more pressure on the throttle to maintain speed.
William of Randolph MA (07/31/07)
I bought a brand new ford f-250 for 49,000.00... With 944 miles the brand new diesel motor failed and ford is fighting me replacing it and or the truck. No one at ford cares..
Val of Green Bay WI (07/22/07)
First at 63,000 miles my speedometer decided to go haywire above 30 mph. Then after 80,000 miles the right intake gasket disintegrates and introduces coolant into #1&2 cylinders. Luckily I am a retired Navy diesel mechanic I had the whole top end repaired in two days. The new gaskets are far more superior that factory and FORD should warrenty ALL engines and replace All the gaskets. I currently have the van for sale.
Bil of Monterey CA (06/29/07)
We as a company currently have 5 ford E-350 work vans that are diesel engines. We have replaced the fuel tanks filters and pumps on all the vans at least once.(1999-2003). I have been told that it is a algae problem, a rust problem, and a sabotage problem, yet it still comes back. We have tried different additives, locks on the gas caps and different fuel stations. As ther are very few diesel vans in our area I would like to know if this has been reported and solved. I have filed a complaint with Ford.
Charles of Louisa VA (06/27/07)
I have a 2004 Ford F350. Today I had for the forth time the water in fuel light come on. I have spent over 900 replacing the sensor. I use BP diesel fuel for a local station. Each time the dealers one in Pensacola FL and the station in Louisa deny any problem with thier fuel. They have not had other complaints. I talked to Ford complaint office in May 2004 and got no results.
Donald of Cincinnati OH (05/16/07)
i have a ford 2003 focus it haves 25000 miles on it and the key will not work some times, i have owned fords all my life. now looks like a hounda. be for i pay $39700 to repair it
Brian of Cambridge MN (04/21/07)
So far I have had to replace the ignition in my 2000 Ford Focus twice. Both times I come out and the key just won't turn. Have to have it towed to the dealer and have it fixed. Almost missed a wedding once because of this. This seems like something that just should never be a problem. Heck, my 71 chevy works just fine and have never had any ignition problems. I guess I may just have to go back to buying chevy's.....
George of Hopatcong NJ (04/15/07)
When i first bought my Ford Focus, the first problem that appeared was when i was making a turn on the road going about 50 mph, the car lost power and then stalled - good thing i was very close to the shoulder. The 2nd time it happen was when i was on the highway making a turn coming down from the ramp. Later on i found out that this cars a defective fuel pump from the factory that keeps the fuel from flowing.
The 2nd major problem i had with this car, was the keys - it would become lock and would not allow me to turn on the car; i spend a long time trying to turn this car on this car many times. I would not recommend this kind of car to anyone, no wonder the Japanese have a major gain over us in the automovile industry, because they really focus on making cars that would really last without much consequences to the pockets of their customers.
Lorraine of Mulberry FL (04/12/07)
I have had the alternator in a 2003 Ford Focus replace, 3 of the automatic windows have either been repair or are currently not working the air had to be fixed and I have had to have work done on the transmission (5 speed manual shift) Though there are about 95,000 miles on the car and yes I know my premium plus extended warranty is up, the miles are mostly all highway miles, not to mention the fact that the milage has nothing to do with air conditioning or the mechanical parts inside the door panel that work the automatic windows. I have called Ford here in Bartow Florida where I purchased the car, they said they see a lot of these Focus windows having problems, but my warranty is up, I have called Dearborn MI. no one there is interested or wants to listen because why? you guessed it...the warranty is up. I have expressed my feeling to both Dearborn and Bartow that I will never again purchase a Ford product. Until they mean what they say about quality being job #1 (which you would think also meant customer service), I don't want to deal with them. I can't wait to get out from under this car and the car payment and purchase something that will actuall work rather than being broke down.
John of Schenley PA (04/08/07)
Bought my first new truck in 1998 f250 XLT Power stoke diesel 4 wheel drive it was a left over 97 after i got about 50 miles o the truck i noticed an oil leak took it back they thought it was a front seal, replaced front seal it steal leaked, they found it was a front cover that holds the seal and replaced that it fixed the problem. I asked ford to change the oil because of replacing the parts there is a possibility of cleaning the mating surfaces of the new parts that debrise can enter the oil the did but I couldn't get my truck back until I paid them for the oil change 90 sum dollars,
I wasn't happy but I did. Few months after this I heard creaking in front end Took the truck to them a few times,finally they drilled out the rivots in the front cross member and put nuts and bolts in their places got it back still creaked took it back, their remedy was to weld the nuts to the bolts and the bolts to the frame I thought you weren't allowed to weld any thing to the frame,and i have the invoice with what they welded written on it to back this up. Further more I was told by the salesman the i could put a plow on it. Took it to Zorescos in Monroeville,PA.
Wanted to purchase a plow And they said that the couldn't put a plow on it I asked them why, they responded that Ford recommened not to because the extra weight of the diesel and had to have heavy duty break system on it. They said I can still put one on myself but they wouldn't,I bought the plow put it on. Called the salesman back ask him why he sold me a truck that I couldn't plow with,of course you know salesman have gift to bullcrap. After al of this to this day I put 4 steering colums in it Now I cat find one not even in junk yards they move like hot cakes. so i called ford to buy a new one they said i can't but I can buy the pieces I need, now you know what that means more down time, there is problems with the f-250 1997 xlt tilt steering wheel but they don't wont to admit.
Wat I think it is is the bearings in the steering column they are hard plastiic and should be steel. After this I had a driability problem with the truck took it to another Ford dealership they diagnosed it I repaired it myself, didnt fix the problem, took it back they diagnosed it again put that part on still did fix the problem, have to take it back again, u know any body cn do the trial and error method. it will be about 5,000.00 later that it will be fixed. With all this time and money I could have purchased a new one with warrent but i feel that it would be in the gaage more than out because the 6.0 diesels are no better.
Zachary of Portland OR (03/30/07)
I bought a 2000 Ford Focus in August of 2007. I didn't know about all these recalls, etc. I had the stalling problem with the check engine light. It's a little scary to have your power steering go out in a 40 mph turn because your engine stalled. It turned out to be a melted vacuum tube coming out of the block. 30 bucks. That's after I replaced the 02 sensor and the DPFE sensor; $60 and $118. I just had my gear shift cable snap. $260. Now my heater/AC won't come on unless it's max (4). I still love the car though, but I wish Ford engineers had been a little more conscientious.
Todd of Jacksonville FL (03/26/07)
I purchased a used 2004 Ford Focuc ZX3 in January 2006. It had 17,100 miles on it. I drove it from January to the middle of December with no problems. Suddenly, in December, my CD player was shutting itself off, then on. A week or so later, it was dark out when this happened and I noticed the head lights, dash lights, CD player all blinked. Sometimes just once, sometimes several times in a short period. On January 3, 2007, I was involved in an accident; I was not injured. The car was towed away and I got it back on 2-05-07.
The second day it was back, I was driving, ie MOVING, when the dials went crazy and landed on the right side of the dial, then swung back around to zero, then resumed their functions. Something new. I called the garage where it had been repaired and was told the car had hiccuped. OK. The past few weeks, I'll be driving or stopped at a light and car will do its light thing. Sometimes the Door Open light comes on during its lights on and off thing.
As it has gotten warmer here the past few weeks, I have decided weather plays no role in its problem. I haven't been to a mechanic yet as I don't feel I'm in danger when it does its on/off/on/off/on thing. Have been reading about the Ford Focus consumer complaints. Most of the people who write have older cars than mine....I see the problems haven't been remedied.
Sonja of Orange Park FL (03/17/07)
I was getting gas and when I go to crank my car back up, the key refused to turn, and the gear shift locked, I tried and tried, no luck, keep in mind I was in an unfamiliar area as well, finally I had to pay a tow truck fifty dollars to tow my car 1/4 of a mile to a ford place, only to have the guy tell me, oh we fix this all the time a lot of Focus's have this problem, it cost me 450 dollars, because he ford place was the only place that could fix it. I called ford and they more or less told me oh well! My car is a 2004 ford focus, btw. I can't believe the Guy told me his self they always fix these, and he said he it could happen again!!!!!!!!!
Josephine of Billerica MA (03/14/07)
i was in a auto accident ford repaired my car had to take back because water in trunk they had my car for a month i finally got it back on march 13th my break went out took my car to have them replaced and they discovered that ford dealer glued my lights togetheri bought this car brand new will own in a few months they should be ashamed of them selves. being a women not what to look for if my lampes did not blow i would have never known shame on me
Tim of Newaygo MI (03/10/07)
Left front tire blew while car was being backed out of a parking space. Upon inspection by the tow truck operator, it was found that the left front coil spring had spontaneously broke and punctured the new front tire. The effects of the coil spring puncturing the tire sounded like and gunshot.
Ross of Temecula CA (03/07/07)
I took my 2006 Ford F350 to Tate's on 3/1/2007 as I had put gas into a diesel tank. They R&R the fuel tank, and changed the fuel filters, put in 1 gallon of diesel and I was done. They then attempted to charge me for 20 hours of labor.
I saw Chuck Weesner, a manager on location, who then told me they had made a mistake and would charge me 5-6 hours. At this point I had been at the dealership for 4.5 hours and needed to continue to Oklahoma City, and I agreed. I was then presented a bill for 10 hours. I was so mad I paid the bill under protest and have since called my credit card company.
I now have quotes from the local dealers in California and have printed notes from Alldata and Mitchell labor guides that indicate the MAXIMUM time would be 5 hours if they cleaned the fuel lines as well, which they did not!!!!!!!! I was watching the truck the whole time.
Billy of Tuttle OK (03/05/07)
We Bought a 2003 Ford F-250 (6.0 liter engine)Pickup in March, 2003 for the main purpose of pulling our 30-foot fifth wheel. EVERY SINGLE TIME we have pulled our fifth wheel, we have had problems and have had to delay our vacations by spending most of our time at repair shops!! The first time we pulled our fifth-wheel in April of 03 (a month after purchasing it) the truck would only go a max. speed of 40 mph on the highway.
Of course, we had to pull it into a dealership to get it fixed. Then it happened to us again the next time we pulled it and has been happening ever since.... We sent Ford Motor Company a 2 page letter in June of 03 outlining the numerous problems we had but NEVER received any type of response.
Every time we have pulled this fifth wheel, we have had problems!! We have had the turbo replaced twice and so on and so on...When we bought this vehicle, we were assured that this truck would have no problems our fifth wheel - boy, were we fooled!!!!
Jill of Bigfork MT (02/26/07)
We purchased a 2002 Ford F350, with an extended warranty in May of 2006, right away we had an issue. We specifically asked the dealer if the truck had a power chip. we were told no it did not. As this is often a sign that a truck has been used hard. When we returned home with the truck my husband and a friend were looking at the engine and we found a power chip...!!!!! We were very upset, and had been misled.
The dealer sold this as a certified used vehicle.. yet they did not know this??? Next we took the truck in for an oil change with in 2 months of purhcase, they found a craked air filter housing.. We replaced this, we have done all required maintence, and up keep , recently the truck has been having issues.. it is using more deisel, and buring oil, we had it checked out and it needs a new engine, dirt had seemed into the engine...
Now the extended warranty will not cover this becasue the air filter is not covered,, and this caused the problem. The truck was sold to us with this defect, and I think it was never even checked out.. We simply will not put $9000 into a new motor. It is not right, we were misled and sold a very expensive truck by a certified dealer that was junk......
My husband has missed work due to it breaking down, we have had a lot of mechanical work done , none of which has been covered and are fed up with this injustice...!!!!!! Please help..
Kevin of Sanford FL (02/15/07)
Purchased 2006 Fusion and Expedition new. The salesman and the dealership assured as the Expedition would pull our camper. The Expedition does pull the camper in a straight line under 40MPH but, Over 40MPH with the independant rear suspension the trailer and vehicle are not safe. Even a small draft from a VW Beetle will cause severe lateral movement of the units. I have a torsion control hitch with anti-sway brake. I can only imagine what the outcome would be with out it. Ford, dealership and salesman could care less now that the vehicle is off the lot.
Kristen of Crystal Lake IL (01/26/07)
My complaint is with a 2002 Ford Focus. It is the worst car ever made and I am not afraid to drive it. In the last three weeks, the following problems have erupted: 1. Transmission has blown a gear. I cannot drive unless the over drive is off or else the car just idles. The first time this happened, it nearly caused an accident. 2. The ignition key is stuck in the ignition and will not come out. 3.
The power door locking system has failed so now I have no other recourse than to leave my car unlocked with the ignition key stuck inside. 4. The gear shift sticks and most days it takes me 15-20 minutes of jiggling the button on the gear shift just to get out of park. 5. The back door will not open. 6. The seat belts have stopped locking in place in the rear.
Randy of Fitzgerald GA (01/18/07)
I have a 2004 F350 Super Duty FX4 crewcab with the 6.0 diesel engine. It has just over 72,000 miles. From February 2005 through October 2005 Ford has replaced 7 injectors, the turbo, the EGR valve, a EGR valve sensor, the turbo hoseclamp. Ford denies having a problem with the injectors on the 6.0 however the service manager states that they are a regular problem and Ford has issued service bulletins to the effect.
Ford has refused to declare the vehicle a lemon and replace it or refund my money($43,000). There are 17 pages of documented driveability issues on this truck at the local dealer. After so many trips and still unable to get it repaired I just quit going in with it. It still has injector problems and runs terrible. What a lemon and what jerks FORD is. No wonder they are going broke. FORD......Fix Or Repair Daily.
I was using the vehicle to transport FEMA travel trailers to hurricane victims. It became so un-reliable I had to stop pulling trailers. I lost thousands of dollars due to not having a vehicle to work with. I have had to take 2 local jobs to make the payments of almost $800.00 per month on this truck. I have retained an attorney and have filed suit againt FORD in Federal court. As expected FORD is using every effort to drag the case along hoping that I will go away. They have issued a warning to my attorney that I am not to sell or trade the vehicle until after such time that one of their engineers can inspect it>>>>(then what?) So here I am making payments on a piece of junk I can barely drive back and forth to work
Leonel of Paterson NJ (01/05/07)
I had a problem with the ignition switch in my 2000 ford focus. first the key did not go in all the way and when it did, the switch did not turn. I read that many (too many) people has had the same problem and Ford does not want to take responsibility on this. The repair is costing me 400.00, it is not a cheap repair and I am afraid this will happen again. I can not afford a new car now but as soon as I can, I will switch to a maker other than ford.
Lonnie of Edgewater FL (12/27/06)
I own a 2004 Ford F350 4X4 6.0 diesel crew cab. At aprox 75K the engine started overheating constantly. I took it into the shop, and it was repaired. 3K later the same thing started happening. Again I took it into the shop. finally at 82K the motor came apart. A new engine was installed, this took 4 weeks, but it was done. Now I took the truck back in at 100K for minor servicing, and told them that I smelled antifreeze again. They explained it was due to overfilling the resivouir tank. Well I have 130K on the truck now, and it overheats constantly. This is a new motor. It starts very poorly in the cold, and I hacve to add about a gallon of antifreeze daily. This motor is getting ready to go again. But I am out of warranty? This motor has 50K on it, and was brand new. Shouldn't it have a 100k mileage warranty also.
Steve of Bremerton WA (12/20/06)
Purchased a Ford F250 Super Duty Ext Cab new in 2001. First Trasmission fried at 68,000 miles Paid $1600.00 to repair it. The second time the transmission fried at 83,000 miles cost another $1,600.00 to repair. The third time the transmission broke at 103,000 miles. Replaced with new 4L100 Remanufactured for $4,000.00. I use this Ford tough Truck for hauling a dump trailer and other trailers, never exceeding the Manufacturers trailer towing capacities. I also have had the truck serviced by the same Dealer at all the Ford required intervals.
Timothy of Raleigh NC (12/19/06)
Went to ford dealership about a problem with my car leaking water on floorboard, got back in and key will not turn in igniton, I did get it to turn but when I got home same problem frozen
Dave of Vienna WV (12/16/06)
2001 Ford Focus ignition problems. My daughter called me late last night telling me that the key would not go into the ignition. I had never heard about this before, the car is a used car purchased from a local Ford dealer. I didn't know why it wouldn't go in so I did a search on the internet and to my surprise there has been multiple instances of this happening! Why isn't there a recall on this! I am outraged that this can not be taken care of since it could leave someone stranded resulting in the consumer paying hundreds of dollars to get this fixed. This is, as I see, a well known problem with the quality of FORD. I guess the sayings is correct with the MEANING of FORD.. Fix Or Repair Daily... or Found On Road Dead. ...This car only had 50K miles on it.
Linda of Little Rock AR (12/11/06)
My Ford Focus ignition would not work. The key would go into the ignition but would not turn. It cost 338.00 to have a the repairs made. I had to call a mechanic to come to my son's house in Kansas to replace it. If this is happening to alot of the Ford Focus should this not be a recall.
Chris of Cuyahoga Falls OH (12/04/06)
I have had the same issue as everyone else. I went to start my car today and I cannot get my key to turn. This is a bunch of suck.
I am looking at $300 to fix this problem, I am getting married in 27 days and I dont have that kind of money to be throwing down the drain.
Frank of Bonners Ferry ID (03/18/08)
Our Ford 250 Superduty Truck is Shimming at around 50 to 55 miles an hour. We have spent money to check the wheel blance, nothing was found wrong with the wheel alignment.
Kimberly of Plumas Lake CA (10/16/07)
We were driving to the race track for a day at the races and while waiting in line to get in our 1994 Ford F350 Crew Cab started to smoke. We opened the hood only to find the alternator on fire. After extinguishing the fire and purchasing a new alternator the paper work with the new alternator said FORD alternators should be replaced because the plug design could cause your vehicle to catch on fire. Two different brands of alternators came with that warning. Ford has no recall on this. Five people told us oh yes we knew about that. Is this common? How do we get Ford to pay for this. Until we get it fixed the battery is disconnected and so is the alternator
Kurt Parsippany NJ (06/07/07)
this spring. my f350 started leaking tranny fluid really bad. i brought it to my mechanic who specifies in diesels. he stated that this was a very common problem for this truck and he sees this atleast once a month, he said the trans overheats due to ineficient colling. we changed the fluid and he told me to monitor it. about 1 month later the same problem happened again. it only happens when i drive for a long period at a time.(about 4 hours.) i brought it back and was told i need to change the trans. this time he showed me 2 ford diesels in his shop with the same problem. the truck has 100k. but i thought this was supposed to be a heavy duty truck. i was told at this mileage it should be breaking in! i read other complaints , and i see that i'm not alone. i think a recall is in order
John of Bedford NH (12/11/06)
Spark Plug Dislodged from Aluminum Head destroying head and coil pack assembly. Total replacement of head and coil pack assembly required to fix. Exactly same issue as being reported in sept 30, 2005 FEDS Urged To act on Ford Spark Plug Blow Outs consumer affairs article. Vehicle was an 2001 F350 Super Duty with app 80K miles at time of repir and deemed Out of Warranty I still own this vehicle, original owner. I demanded that Ford Fix this as this was with certainty a product defect. I have confirmed this with my brother in law who is a FORD dealership mechanic for past 20 years. He acknowledged this was common occurance and that it is a defect as a result of poor design. I requested FORD Rep followup discussions to request FORD pay for repairs. I was never contacted even after several appeals for them to call. I even opened a trouble report through FORD 18003923673 number. Original repair rsulted in Oil leak from Valve cover gakets. New gaskets should have been insatlled but possibly were not resulting in oil leak after repair. The whole experience was a not good one.
Cost = 2500.00 To Repair damage. I have all receipts. Loss of family Vehicle for >1 week requiring rental vehicle. Courtesy vehicle not provided by dealership even though requested. Subsequent travel(50mi RT) to have post repair valve cover oil leak repaired. I would like to go to court to recover my costs if possible.
Robert of Napa CA (11/18/06)
Own a 2002 ford F350 7.3 Diesal Truck. vin #1FSX31F82EC71029. Stalls unexpectedly when driving. Sometimes takes a few minutes to restart. Hard to steer and brake when this happens.
William of Las Vegas NV (10/26/06)
I own a tour service in Las Vegas. We carry approximately 15,000 passengers per year to the Grand Canyon. We purchased three Ford F 350 14 passenger vehicles for our Grand Canyon South Rim tour. All three vehicles have the 6.0 turbo diesel. This engine must be the worst product Ford has ever manufactured. They break down on a regular basis. On a regular basis we have had Egr Valves fail, fuel injectors fail, fan belts break regularly, the turbos fail, one engine blew up and we had a steering box fail. Fortunately we caught the steering box prior to loosing all steering. All three of these vehicles are 6 months old. The liability of having 14 passengers broken down on the side of a two lane highway in the heat of the desert is off the chart.
1. After nine years of build a flawless reputation in Las Vegas for quality service, our reputation has been irreparably damaged. We work with all the major properties ie. Venetian, Paris, Bellagio, Mandalay Bay etc. and now they are becoming reluctant to do business with us.
2. The Liability issue of old folks stranded in the desert heat 300 miles from Las Vegas is considerable. Depending on one's physiology and age a person can die in a matter of a couple of hours in the desert heat. It takes 5 hours or longer to get from Las Vegas to a broken down vehicle near the Grand Canyon.
3. With large commercial vehicles brushing past the side of one of these broken down vehicles on this remote highway dramatically increases the chances of a fatal accident.
4. We are now in excess of 90 lost business days at $2226.00 gross sales per day. Lost revenue days are now compounding as we must keep one of the three vehicles at our depot to perform rescues when needed. Therefore without breakdowns we are loosing 30 days per month.
5. The impact of this level of unreliability is significant. It could effectively destroy our reputation and bankrupt a very successful company.
6. When doing a Google Ford Diesel Reviews? search on the reliability of the Ford 6.0 Turbo Diesel engine the amount of negative information on this product is huge.
Ray of Greenfield MN (08/13/06)
This is in response to the article regarding the recall on Ford trucks. I owned a 2001 Ford F350. I am a contractor that built my family of 6 a home and moved in to it on 2/17/06. Six weeks later on 4/5/06 my Ford caught fire in our garage and burned our house down. Everyone escaped. Estimated value of our home was $ 1.8 million.
Our home was a total loss. We have had to start from scratch with or lives. Our insurance company has helped some. Where can we go from here?
Ray of Greenfield MN (08/13/06)
This is in response to the article regarding the recall on Ford trucks. I owned a 2001 Ford F350. I am a contractor that built my family of 6 a home and moved in to it on 2/17/06. Six weeks later on 4/5/06 my Ford caught fire in our garage and burned our house down. Everyone escaped. Estimated value of our home was $ 1.8 million.
Our home was a total loss. We have had to start from scratch with or lives. Our insurance company has helped some. Where can we go from here?
Alan of Naugatuck CT (03/02/06)
On February. 22 at approximatel 2:00 am I awoke to find my 1999 F350 Ford truck on fire in my driveway. The truck had not been used for 3 days. The fire inspector said it started in the engine.
I called Ford and they came to get the truck on February 28 and did an inspection only to find they can't determine why the fire started.
I want to let other Ford truck owners be aware that these trucks have a history of starting fires with the engines off. They said it could of been the speed control switch but they can't determine that. Ford won't give us the inspection report. What are we suppose to do.
We still have a year to pay on a truck that is completely ruined. If the truck was parked next to my house the house would of been on fire ford has to be responsible for this but they don't care.
Bonnie of Richmond KY (10/05/04)
We had to have the torque converter replaced on our Ford F350 Super Duty truck this year at 70,000 miles to the tune of $1000. Dealer said that trucks that were manufactured in other months were getting this replaced free. Doesn't seem right
John of Lancaster SC (07/15/04)
i purchased a 1999 f350 and around 89000 miles the transmission went out.
I was told by the ford dealership that I needed a new tramnsmission. well that cost me $2700 now I took the truck
in for service and guess what the trans
has only 40000 miles and there are shavings in the bottom of the pan. So here we go again. Well I shouldn't say we because ford says there is nothing they can do. The warranty on the NEW transmission is only 3 years 36000 miles. Just 4000 miles shy. Can anyone
help us in this matter. I have learned that I am not the only one with this problem. I have never had Transmission problems until this truck. If you give $2700 for a new trans and the dealership puts it in don't you think that something is wrong.
the ford main office told me too bad.
Robert of South Solon OH (09/11/02)
i have a 2001 ford f 350 s.d.i had the trans. go out at 15836. miles. ihave had it in shop about 20 times since. ihave about 37500. miles now . iam steal haveing trans. trouble after the new one was put in. i was told by one ford dealer not to ever come back to the dealer ship. so i have to drive 50 miles to a dealer. i am tried of the run around.
it is costing me money i need the truck and can not use it
Chris of Broken Arrow OK (08/29/02)
I purchased a 2001 F350, 4x4 crew cab, 7.3 diesel truck, turbo, 5/30/2001, it had a whopping 11 miles. One month later, we were to leave on vacation and the starter went out, only to find that there were no starters available in any service departments in Okla. After confirming this info and telling them we knew this information, the dealership very reluctantly pulled one out of a truck. July 21, the next month the transmission went out for the first time, it was almost 30 days before they were able to get a transmission,there were no transmissions availabe to dealers, and only after the district manager approved it they pulled it off the assembly line, I owed over $ 900.00 for renting a truck to use in my business and after much fighting they did reimburse us for the truck that we had to rent. However, we were told that loaner vehicles are only availabe with an extended warranty, that could be purchased before the 36,000 mile warranty, expires. It currently has 35,800 miles..My truck is used for business, and I haul with it. I specifically chose this truck for the towing capactiy, 4x4 and diesel. I just picked the truck up today,August 29th, 2002, it has just had another new transmission, the 2nd one in a year. The truck returned to the shop almost exactly 1 year from the last transmission replaced. They also had to replace my windshield because it leaked badley. I approached the dealership, because without a warranty, this truck will eat me alive. They quoted me $2700.oo. Wouldn't this truck be considered a lemon, I need assistance.
Besides the frustration, the rental truck that I can rent is a Tundra, and loads of brush to the dump have to be lighter because it doesn't have the towing capacity. Time taken away from work. Tkhe emotional damage is from doing yoour research and buying a truck due to the hype about it and deciding that instead of a chevy whic had few problems, the Ford 350, 1 ton would make your business more productive, and be more cost effective. I may be buying less gas, but I am spending that on renting trucks when it is in service
Kristi of Franktown CO (05/16/01)
My daughter had an accident in our F350 and was wearing her seatbelt when she hit a car that stopped on the highway. She was going the speed limit when she hit, but neither the driver's side nor the passenger's side airbag worked, and the safety shut-off for the fuel did not work either. The body shop said that we were luck the truck didn't blow up on the way home. All I wanted was to have the truck traded with a new one (it is less than a year old and is being leased through Ford Motor Credit). They tested the bags at the dealership and said they were fine. My daughter hit the windshield with her head and cracked the windshield in the accident. Luckily, she was wearing her seat-belt. There were 3 cars totaled in the accident, but Ford said that she was not driving fast enough or hit hard enough for the airbags to go off. They have been very difficult to work with and are refusing to talk to me about it at this point. My insurance company also provided me the names of other people that are insured with them that have had the same thing happen with the same type vehicle.
I am very upset that Ford and the dealership have not been willing to work with me on this. My daughter was injured, as well as at least 3 other people in other cars in the accident. We leased this vehicle this year so that my daughter would have a SAFE truck to pull her horses to rodeos in. I do not feel that the truck is safe and have now been told by the service department that they do not want me to bring the truck back to their dealership for the maintenance (I purchased a maintenance plan at almost $50 a month).
Thurman of Lufkin TX (08/16/00)
I purchased a 1995 ford f350 with a deisel engine.At 49548 miles I had Mechanical prolems The problem was clearly covered under warranty.when The dealer tore down my engine, I was told it would not be covered because they had another list of things they would not cover.I paid the repair bill afilled a smalls claims court suit.I won that suit. They then turned around and appealed. The suit was only for 257.17. This is not enough to hire a Lawyer over as I did not have one in small claims.
I have lost work amouting to much more than the amount of the suit. Also I have lost countless nights of sleep from the agrivation I have suffered
Phillip of Fayetteville NC (7/28/03):
Ford has a premature failure an the 4R100 & the E4od Automatic 4spd trans Diesel and they keep producing them to dupes like my self. Serviced the trans as recommended by Ford and had minor problems around 62,000 miles and was told it was typicle, don't worry, nothing wrong and at 85,000 miles the transmission is about useless. We need a recall or a class action law suit. I was told the failure rate is about 90% on f-350 -450-550-and motor homes.
They left the tough out on these transmissions. I have contacted Ford and the answer was "big deal, purchase a new trans."
Phyllis of Caldwell TX (8/6/03)):
February 2003 - Purchased 2001 F350 P/S Diesel Dually, Lariat pkg 4X4 - cost a pretty sum. No problems until now. Well maintained. I recently experienced a grinding noise while driving down the road under the front end. Upon taking to dealership yesterday, they have now informed me that the bearings are out on both front wheels. They have further informed me that in this particular model you are required to replace the bearings and hubs when this happens. They go on to tell me that they keep these parts in stock because it is a very common problem/complaint with this model vehicle but that Ford has not issued a recall.
I do not heavy haul nor have I ever utilized/had the need to engage the 4WD on this particular vehicle. Since this is a problem with this model and due to the expense involved AND the limited miles on the vehicle, I feel that Ford should recall this component at their cost AND reimburse costs to those who have had similar problems. I might add that my 2000 F250 has never had a problem such as this nor have the bearing/hubs had any work done. That vehicle has 107,000 miles on it.
Glen of Madison NC (10/27/02):
My 2001 Ford E-350 XLT Super Duty van that I have only owned for 6 months had the transmission go out completely. The cost to me to repair this is a minimum of 1300.00 to rebuild and 2500.00 for a new one. My warranty ran out only 4k miles ago as the vehicle has 40,000 miles on the odometer. The van was serviced regularly and well taken care of and not driven harsh. I am extremely disappointed and have been hearing many horror stories lately about newer Ford models such as the Explorer and the Expedition giving many people problems similar to mine. I will never buy another Ford again as will many I know. They need to learn how to build competent vehicles. I will have the van repaired and trade it in soon on a Dodge or Chevy.
The consequences were my disenchantment, disenlightenment, disappointment, and disgust with the Ford Motor Company. I am flabbergasted that a vehicle with such low mileage and regular maintenance can have such severe problems. But, they got their money and their sucker so I'm sure they are happy. Not to mention all the extra money I'm having to spend for a rental vehicle until my van is repaired. Ford, it should stand for Found On the Road Dead IMO. What a joke, but I guess it's on me and not Ford. They're laughing all the way to the bank.
Bob of Darby MT writes (4/9/02):
I own a 99 Ford F-350 4X4 Super Duty. At just below 70000 miles my transmission fried with No warning. After having it towed to my mechanic (Ford-trained) he told me the transmission cooling lines are too small and clog up, starving the trans from any fluid.
I also believe there was a service bulltin for this problem. A few other mechanics I have spoke with have said Ford was aware of the problem and has gone to bigger hoses. They also say that they didn't use bigger fittings which made the bigger hose thing no good. Anyway Ford knows of this problem and failed to let me know and with towing and new trans I am out over $3000 on a truck with under 70,000 miles.
Do I have any recourse? Ford says it is out of warranty, I say they knew of the problem and have failed to notify me or anyone of the problem causing trans failure. This is a work truck (Bucket Truck) and I lost 3 weeks worth of income.
Bob might want to try Small Claims Court.
On the other hand ...
Automan, our independent consultant, takes a more jaundiced view:
Is it not amazing that this guy Bob now has 20-20 vision after he has troubles. If his mechanic was on top of the game, he would have looked up on his Alldata information system and informed the owner of such pending troubles with the last 10 oil services safely behind him. Yeah, ford knows it may have a problem and I have to laugh at some of the "heavy duty" add-on equipment like trans coolers and radiators etc that come from the factory. They are usually under-designed and really do not do the job.
Rule number 1., work trucks need more service. When did Bob have a transmission professional service the fluid and filter in the transmission maybe even add a bottle of lubeguard or additive from ford? If he is using the truck hard, then he has no excuses. If he is using it to ferry the kids to school and then parks it in his office lot all day then that might be another story. Most likely this superduty 4x4 is a snow plow truck that should have a extra large aftermarket trans cooler on it with all the correct hardware, fittings, hoses, etc.
Ralph of McHenry IL (4/5/02):
While driving my 1999 Ford F-350 crew cab on the road, the engine stopped. I was told by the nearest Ford dealer that it had blown, after total mileage was only 209,000.
I was about 250 miles from home. I had to arrange for the vehicle to be towed to local repair shop, arrange for another person to tow the motor home to a parking lot to be picked up and delivered. I had to arrange for my transportation back home. These arrangements cost me $750.00 to just get it back home. I was told that to replace the engine parts and labor the cost would be $10,000.
Lt. David writes (1/20/02):
I was driving a Ford F-350 4dr Shortbox. This is a Government-contracted vehicle. I was traveling approximately 50MPH at 0230hrs and struck a 1,000lb+ black angus that walked into the road.
The truck's front end was totalled and the airbag did not deploy. My safety office told me that the airbag sensor is on the frame and that my impact did not hit the sensor! As soon as I get the pictures from the accident I'll show them to you! The front driver's side is gone! I luckily walked out of the accident a little shaken up but the impact was so hard and violent I can't imagine what would of happened if I really would have needed more than a seatbelt!
Abby of Skagway AK (12/8/01):
My 2001 F-350 superduty diesel Lariat that i have owned for two months stalls out in reverse. I have been to the dealership twice already and the problem continues. I am just beginning to deal with this problem but I have doubts that the dealership will ever fix the problem.
Doug of Warner Robbins, GA, writes:
I just wanted to write and let you know how completely dissatisfied I am with the Ford F-350 XLT Crew Cab I purchased from Warner Robbins Ford Lincoln Mercury dealership here in Warner Robbins GA.
I began experiencing vibrations which I suspected were in the drive train at about 2,000 miles on the truck. It is back at the Dealership for the third time now and the Main Service Manager told me they have a new engine on order. This is completely unacceptable, that truck cost me nearly $31,000. I don't know what Ford's definition of a lemon is, but I know what mine is and I am the owner of one. I just met with the Main Service Manager from the Dealership yesterday and had a talk with him, it's always the same thing. "I can't get you a replacement truck, unfortunately this is the way the warranty works."
I considered it an insult to my integrity when he asked me, and I quote "off the record, is the only reason you want a new truck just because your not satisfied with this truck" unquote. He said "we get that a lot from people who are just not happy with the truck they ordered, you know they want another style or something." He then tries to tell me they fixed the original problem when I brought it in the second time. He said I only wrote it up for vibration at 35 mph. Any mechanic that works on a drive train problem ought to know enough to run the truck up to at least interstate speed or better to road test it after working on it. In addition, they had put 55 miles on the truck the second time they supposedly fixed it.
I asked him, what am I going tell a potential buyer if I ever sold it and he told me. "You don't have to tell them the motor had been replaced, and that there was no way they would ever know." Is this the way your Dealership does it customers on vehicles they sell? At the end of meeting with him yesterday, I felt intimidated and angry.
I have found that Ford has no actual customer care process in place. All I get from Ford when I try to do something or talk to someone is the run around. You guys up there in Detroit must work in an impenetrable fortress because the Ford dealership will not give me any phone numbers of anyone else to call except the same old 1-800-392-3673 number. When I talk to them (customer assistance), they do nothing for me except make a note of it and send me another useless survey, which only benefits Ford. Maybe there really is a regional manager somewhere, but I sure haven't ever heard from one. There is no way around the dealership and they are just a dead end for the customer, or at least this one.
I bought a new F-250 XL Ext. Cab 4WD in 1997 and this new truck in Feb of 2000 and it was the kind of truck I always wanted, until now. I expect a quality pickup just as you expect someone who has financed a pickup with you to pay for it. Just as they have no excuses not to pay, you should have no excuses not to give me what I have already paid for, a sound pickup. I feel that Ford should take this truck back and give me what I thought I bought. I am not asking for any kind of upgrades to a Lariat or diesel engine or anything of the sort. As far as I am concerned the Dealer can just pull my old invoice and reorder the same truck. The only thing I expect to pay are allowances for mileage as the Motor Vehicle Warranty Rights Act of Georgia states, seeing how I've already paid for it all once already.
I do not see my truck as a whole truck anymore. I see it as a truck with shims in the rear end from Napa Auto Parts, which are not approved Ford parts and replaced engine. It is kind of like after wrecking your vehicle, it's never the same to you after that. As far as the Warner Robbins Ford Dealership goes, I have no good things to say about it or the people that work there. My salesman has done nothing for me nor did one of the general sales managers. Whom I spoke with him yesterday on the telephone, he did not let me make an appointment to see him just referred me to the Main Service Manager and offered to connect me to his extension. Is this what you call customer care or will you give me the same answer I've had in the past, "the dealership is privately owned and operated therefore we have no control over them." Apologies are great but they do nothing for me. I guess the only ways to get real results are by legal means when the time comes. Or at the least get the Air Force base where I am stationed to place this dealership off limits prohibiting USAF personnel from purchasing a vehicle there.
I would like a reply, preferably written from someone up there on your mountain, but if it's in the form of a survey, I don't need it. I hope you have understood from my letter that the only thing that will satisfy this repeat customer of yours is a new vehicle. Otherwise, you will have lost a good paying customer plus a few of his close friends who might have been your customers in the future.
We would strongly recommend that Doug talk to an attorney whose practice includes Lemon Law cases.
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