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There seems to be a serious problem with the windshield wipers
on Ford Explorers.
Felicia of Jersey City, NJ, isn't
singing in the rain:
I have a new 1999 Ford Explorer XLT, less than
four months old. From day one, the windshield wipers have not
functioned properly. I have had the truck in for service three
times over the past three months. Last night I was trapped in
my car with my three year old child on the side of a major highway
for an extended period of time during a violent rain and thunderstorm
because the wipers - both front and rear - stopped working.
I am getting the run-around from Ford Customer Service. I have
been waiting over three weeks for the part necessary to correct
this
problem, and am now being told that the part is on back order
because there are more than
6,000 requests in for the same part. This means that more than
6,000 drivers are at risk for accident or injury if the wipers
malfunction in the rain.
I am still without functioning wipers.
Ford is not trying to provide me with any alternative form of
transportation. I need my
car to get to and from work, as well as transport my daughter
to and from daycare.
Neither is Jerry of Plano, TX:
I have 3 1999 Ford Explorers. Each one of them has the same
problem -- the windshield wipers
do not work properly.
When I received the recall notices for the cruise
control and the hood latch repairs, I scheduled to have my vehicles
repaired by making a
reservation for each of them. I have now been to the dealership
to have the warranty
recall work repairs completed but continue to get the run around
on the windshield wiper
problems.
Because of the workload at the dealership where I purchased
these vehicles, it is necessary for me to make a reservation
to bring the
vehicles in and the earliest that I have received a reservation
has been three weeks.
On July 22nd, three weeks after I made a reservation to get
my windshield wipers repaired, I arrived at the dealership at
7:30 AM. After waiting for almost an hour, I was informed that
the parts were on order but none were on hand.
I went to the service department cashier and requested another
reservation to have the work completed when the part was to
come in. I was given a reservation of August 16th and was at
the dealership at 7:30 AM with my vehicle.
After argueing with Mr. Leon Childers, who was insistent that
I leave the vehicle (I live 20 miles from the dealership), I
waited in the
waiting room.
At about 9 AM, Mr. Childers came to get me from the waiting
room and again informed me that the dealership had no parts.
He could not tell me when the parts would arrive, or if there
was actually a fix for the problem. I have been patient up to
this point but having to drive out to the dealership and being
told that there are no parts when a simple telephone call would
have prevented the trip is unreasonable. My windshield wipers
are not working properly, turning on frequently by themselves
or not turning on at all.
My wife's vehicle is the same way as is my son's vehicle. I
presently have a reservation to bring in my wife's vehicle and
a reservation to bring in my son's vehicle. I have traveled
40 miles round trip on 2 separate occassions to have this problem
resolved. Both trips with reservations to have this problem
repaired and both times with no result. I still have 2 other
vehicles with the same problem that need to be repaired as well.
G.B. of Glen Burnie MD writes:
I own a '97 Ford Explorer that has
had problem with the engine (i.e. the ";CHECK ENGINE"
light keeps coming on.) Last time I brought into the dealer,
at no request of mine, Ford Motor stated they were going to
put a "REMANUFACTURED" engine in my truck.. They would
not put a new one in even though it was still under manufacter's
warranty.
I will not settle for less than a new engine... not a remanufactured
one! I feel that I'm getting the corporate shaft.... I would
like someone to call me so I can tell the whole story.
G.B. needs to read his warranty to
determine whether Ford is in compliance. However, mechanics
tell us a remanufactured engine is, for all practical purposes,
a new engine and there is no reason to think you won't get good
service from it. G.B. needs to keep all of his service records
and copies of all your correspondence, just in case he has ttrouble
later.
Other Explorer problems, see:
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