Complain about a product or service

Ford Expedition Torque Converter

Ford Expedition • Engine problems • Spark plug blow-out • Torque converter • Transfer case • Transmission • Gas cap leaks • Spontaneous combustion • Premature rust • Speedometer • Window track • Spare tire hazard • Windshield seals • Rear view mirrors • Cracks in the floor • Miscellaneous

P.W. of Macomb, LA:
When I took possesion of the leased vehicle ('98 Expedition), I noticed a low pitched droning vibration from 65 MPH to about 80 MPH. I called Enterprise and made them aware of the problem. Ms. K told me to take it to a dealer and have it investigated and send her a copy of the paperwork from the Ford dealer documenting what the work they did.

When the dealership worked on the vehicle, they told me that they could not locate the source of the vibration, but that if I would bring it back on a return visit, they would have the Ford engineer check it out. When I brought the vehicle back to the dealer they told me that there was a service letter from Ford on this model which described my problem exactly. It called for the installation of a rear end dampner to compensate for a vibration in the rear end. The part was installed and it did help the problem, but did not eliminate it.

I picked the vehicle up and later returned it to the dealer for further investigation. On the third trip, the Ford engineer was called again and this time he recommended that the drive shaft be changed. The work was done and I picked the vehicle up. The vibration was still there, so I called the dealer and told them that the problem was not fixed. They told me to bring it back and they would investigate further.

When I brought the vehicle in for the fourth time, the mechanic changed the wheels and tires and once again the problem was not fixed.

An associate of mine was considering purchasing an Expedition so we test drove a 1999 model and found that it had the same problem. Surfing the Internet I have found other cases describing the same problem. In one incidence the owner said that the problem was found to be a bushing on the torque converter.

So far I have been unable to get the problem fixed. Next week I have a meeting scheduled with the manager of the leasing company and my attorney.

Todd of Greenwood IN (12/27/00):
I have a 1999 Ford Expedition that was puechased in Feb 1999. I just had to have the torque converter replaced at 59,000 miles. This was a $1,200 repair bill. Although I am within the 36 months of warranty, I am over the 36,000 mile portion. Any advice?

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