Complain about a product or service

Ford Expedition Gas Cap

Ford Expedition • Engine problems • Spark plug blow-out • Torque converter • Transfer case • Transmission • Gas cap leaks • Spontaneous combustion • Premature rust • Speedometer • Window track • Spare tire hazard • Windshield seals • Rear view mirrors • Cracks in the floor • Miscellaneous

Jennifer of Costa Mesa CA (2/26/01):
I have taken my 2000 Ford Expedition XLT to the dealer for the Service Engine Soon light 3 times. Within 1 month after leasing the vehicle the light comes on. I contact the dealer they say it's most likely the fuel cap was not tightened, if I tighten it and turn the engine on after 3 - 5 repetions it sould resolve itself. After 2 weeks without success, I return to the service department. After waiting for 2 1/2 hrs. they told me they just tightened the cap and the light had gone off. I figured being a woman I just wasn't strong enough.

So after 2 weeks they light returns, I have every man try tightening this fuel cap for me, without success. I return to the dealership and wait another 2 hrs. to hear it was a faulty gas cap, this I can accept. Then 1 week later the light returns, call the manager of the dealership this time and complain. After having the car a few months I shouldn't have to return to the dealership for the same problem 3 times. The manager sets an appointment for me where after another 2hr + wait I am told that I left the oil cap off. Since I had just had my oil changed at that dealership I let them know the mistake must have been theirs, only to recieve denial for the mechanic. Ford Motor Customer Service has filed a complaint for me.

But during this whole ordeal I have been getting 9-13 mpg, which I have verbally been told by the dealer was the problem with the gas cap not being pressurized, but there was been no documentation of this on their part. Also they documented that is was repaired once for a Service Engine Soon light and twice for a Check Engine Light, Which are two completely different things to them. I have never seen a Check Engine Light on this vechile nor does the owners manual mention such a light for a 2000 expedition.

This vehicle is used for work purposes. I have lost customers because I haven't had a reliable vehicle to make my deliveries in. I have spent countless hours making appointments with dealership and having gone down there and had appointments lost or not even put in, having to re-schedule and sit around for 45 mins to be told it will be another 2 hrs before my car will be finished. I am losing precious time sitting at the dealer, to hear some other stupid excuse. I have lost business, because the time I sit at a dealership, I'm not at working helping my customers, calls go unanswered orders are left undone.

Wanda of Moore SC (2/19/01):
I purchased a 1998 Ford Expedition in Oct 2000. I also purchased a service warranty. To date I have taken it back due to the check engine light. Each time they are saying it is the gas cap and it needs to be replaced. They also said I wasn't putting the cap on tightly. I am putting it on the tightest it will go. When I purchased this vehicle, it had 30,000 miles on it. How many time will I have to return it and pay $97 for a gas tank cap?

He also had the audacity to say the last time I brought the car in, he overhauled the transmission. This is ridiculous - 30,000 miles and transmission had to be overhauled; evidently there was a problem with this vehicle.

I feel I have purchased something that is a lemon. Is this what America has come to? I also drive a Lexus with 172,000 miles and the check engine light has never come on and everytime I take it to the dealership for repairs in the past 6 years I have never never never had to take it back for the same thing.

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