xhevahir of port charlotte, FL on May 10, 2010
I bought the car RX-350 on March 31, 2008. On its first day, the tire pressure gauge came on, went back four times, and they couldn't get it. Finally, the fifth time worked for a month. Then my spoiler came loose. I went back four times; they couldn't fix it, still same problem. Then my air bag panel came loose hanging in the passenger side. They fixed it 4-5 times. It's still not fixed. The worst one is when I took my car to fix a scratch and they kept my car for 25 days. I called two weeks later to find out what happened to my car. I talked to Sandy, the manager. She said, "Are you sure your car is here because I can't find it." Then she promised to find it for me. Finally, they called me on the 25th day that the car was ready. I went to pick it up. When they brought my car out, the bumper was hanging on one side, not in place and they told me that that's the way it was supposed to be. I refused to pick it up like that. They took it back for another week and fixed it, right? When I went to pick it up, I was talking to a Finance personnel and I asked him if I purchased a paint guard protection, will they fix a couple of door scratches. He said, "Before we put the paint guard on, we fix all scratches and make it perfect." So I agreed and bought the paint protection. It stayed them about three days to get it done.
My son and I went to pick the car up. When we examined the car, it was full of scratches all over especially on my hood. We told them about the problem. They said to go back because the service manager wasn't there and he will inspect the car. Three days later, we went, he inspected the car and told me it's my fault and there's nothing they could do. The car was only five months old and those damages are from bugs and rock chips. I washed my car twice a week and those scratches and marks weren't there. I know. And the service woman said, "Take this with protection paint people, this is not our problem anymore." So I called them and they told me that the dealership caused those damages, not us.
One week later, we went back to find out what's going on and they refused to talk to me and I had one more complaint about my rims. They were all chipping, the paint was coming off. They told me that there's nothing they can do. And I have tire and wheel protection. You tell me, how is this my fault? Where are my rights? Where is the lemon law protection? I contacted corporate office, headquarters every office possible and nothing, all I got back is the money they refunded me for paint protection, but my problems were never solved. How is this fair? Now I go always to Fort Meyers for service because Wilde Lexus ruined my car. I thought Lexus takes care of its customers. Now that Toyota is facing all these problems, maybe someone is watching over us. I'm a very. very disappointed customer. I don't even like the car anymore.
