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Consumer Affairs


Off Lease Only

Lake Worth, FL


Consumer Complaints & Reviews

On 07-29-11 I, traded a 2003 Ford Escape for a 2008 Mazda Tribute. After several days, I had to take the car for repairs. The dealer agreed to pay for half of the work done. After the first payment was made, the vehicle was taken to a Mazda dealer for a quote on several issues (interior lighting, knocking noise on the right front, and humming noise). The estimate was for almost $700.00. And the extended warranty I had purchased did not cover any of the repairs. While at the Mazda dealer, I asked if the front lights could be adjusted. That is when I was told that the car had been involved in a major car accident, and that the front end was severely damaged. I took the car to Tire's Plus for a second opinion and I was told the same thing.

That same day I decided to text the general manager at the place where I had originally purchased the car. I informed him that I was going to report this to the BBB, FCA, and contact an attorney. A few minutes later, I received a phone call and agreed to meet again the next day. They offered to buy the car back from me and put me on another car (of similar value) out of courtesy. The next day, 09-11-11, I showed up, spent about three hours, and left with another car (2009 Nissan Altima). Recently, I learned that the previous vehicle (2008 Mazda Tribute), has not been paid off, and the extended warranty has not been canceled (as requested). I also found out that the car I am currently driving is not being financed by the company (or any other company) listed on my contract. Two weeks ago, I received a phone call from one of the managers, asking for $2,100.00 down. It was something that we did not discuss during the signing of the contract.

Today, 10-14-11, I received yet another call from one of the financing reps, asking for $3,000.00 down in order to finalize the deal, which is now 1 plus month old. I told him that If I did not have $2,100.00 two weeks ago, much less I was going to have $3,000.00 now. Today, 10-17-11, I received another phone call from the same finance person, this time providing me with three options: The first option was to come up with $2,500.00 and lower the payments. The second was no money down, but the payments will increase. And the last option was to take the car back and take the Mazda Tribute that they obviously were not able to sell. I opted for option three, a broken down car that will cost me an additional $700 to repair, because the car I originally traded in is long gone. Is this legal? Can dealers do this and get away with it?

I purchased a used 2010 Ford Focus SE, which I was told had no issues. I am now trying to sell this car and CarFax indicates that there was an issue with the odometer indicating that the odometer may have been rolled back. CarFax report shows that the odometer had 29,772 miles on September 1, 2010 and about 18,565 miles 3 weeks later, when I bought the car. I have had several interested parties inquire about purchasing the car but they are reluctant to purchase, without a deep discount because of questions on the odometer reading. This is particularly important since the car, if the mileage is correct, is still under full manufacturer warranty.

I have spoken to the manager at OffLeaseOnly, Don **, and offered me to buy the car back for $10,000. The Kelly Blue Book value for a private seller is $13,680. It also should be noted that this car dealer is offering a non-negotiable 2010 Ford Focus SE, which is exactly the same as mine for $12,900 the only difference being the car they are selling has 33,500 miles, while mine has only 25,700 miles.

I bought my first dealership car from this dealer. An 06 ford mustang v6, which I was told was in perfect shape and a supposedly clean carfax. A year down the line I was looking to trade in at another dealer only to find out (from an autocheck) that my car was t-boned on the passenger side at one point and had severe chassis damage. Also they noted the very very subtle differences in paint and the lack of a lot of factory stickers on the doors, also many missing screws on fenders and such.

I went back to offleaseonly only to be shrugged off and told that they had no way of knowing it was previously crashed and that it didnt matter anyway because I signed an arbitration agreement. The car is in good shape, but only worth a third of what I paid (Paid $13k for it, and its worth maybe $3.5k if that). If I go to the bank and try to get a loan for something, the car is worthless as collateral and I cant sell it because of the history.

To my great disappointment when I when to purchased a vehicle 2006 Ford F150 super crew VIN nr 1 FTRW12W56KA65162 from Company Offleaseonly located at Lake Worth RD palms spring Florida, Fl 33461. That this vehicle was sold to me after inspection of the vehicle and as reference to the car fax report that reads as on 03/10/2006 Florida police record case 75123050. Accident reported in Palm Beach county involving right front impact with non fixed object vehicle functional.

After reviewing this report I ask the dealer (offleaseonly if this car had been in a mayor accident there replied was it was struck with and object and the car had to be spray painted the front and the windshield was replaced. To my surprised on 09/23/09 my wife was involved in an accident with the same mention truck above the airbags did not deployed from the damage of impact that was quite substantial to the truck.

To truck was send to fix at MARBELLA PAINT AND BODY SHOP EAST 10TH CT HIALEAH Florida 33013. the owner off the placed call me and show me the damage and that this truck had been in a mayor previous accident that whole the front of the car was replaced with aftermarket cheap body parts

And also that we were lucky not to suffer fiscal damage from the impact because the front airbag sensor of the car was not placed properly. The whole front of the car was in a previous mayor accident from the radiator frame and condenser, both fender till the front bumper and change with all aftermarket part and sold to me as and car that had impact in the front with and object that it had to be only spray painted

Furthermore I called off lease only regarding this issue that I wanted to be reimburse there answered was go do what you want we are not liable for nothing.

1. My question is if this car had an accident were my god forbid my wife and kids past away because of non functional airbags what will have had happen? will off lease only sell people cars that was in a previous mayor accident and things excluded from the car fax report

2. As a company that advertise that these cars were lease vehicles and they don't sell damage repair cars will they continue doing business making money and selling people cars that are not safe. 3. I paid $17108.94 for and car that could have left my family injured badly because of non functional airbags. 4. The car was and rebuilt car which were exclude from the car fax report and sold as leased with low miles and with aftermarket parts

printed carfax on day i bought the car 3/13/08 showed 1 accident which the dealer told me that the windshield had to be replaced and the front spray painted because of scratches. And printed and other car fax report on 10/14/09 no it shows on carfax that the car had a mayor front accident that was disclosed on the report when I bought the car had I know this I would have not bought the car in question.


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