I know most people who are happy with their experiences never take the time to write a review. Only a couple of upset customers who have very rare bad experiences write reviews. I have been doing business with Napleton in Kissimmee for 4 years now. All of my family members have purchased cars from them. I wouldn't buy a car from anywhere else. They are trustworthy and honest. They treated us good at the time we bought the car and after the sale as well. They have a great staff, from the sales people to the service advisers and management. Everyone I know who has done business with them says nothing but good things. It's sad that only the few bad reviews actually make it online for people to see. More people should write reviews of their experiences so that consumers will know how it really is to go buy a car from Napleton. It was great!
Consumer Complaints & Reviews
I had the tires on my Jeep replaced, and the front left tire fell off the vehicle at 45 miles per hour and 300 yards from the exit to the dealership. There are very few things in this world as scary as watching one of your tires pass you in traffic. My rim, bumper, and front 1/4 panel were damaged. They fixed the rim and bumper, but said the 1/4 panel was not going to be fixed because they were not going to fix everything that is wrong on my vehicle.
I recently purchased a vehicle from your Kissimmee location in Florida. I am writing to you because I have never had a worse car buying experience. 1) I had to call twice on 2.24.11, just for someone to tell me if a used truck they had on the internet was indeed in stock. Finally, the answer came after speaking to 3 different people and it was indeed in stock. Right hand doesn't know what the left hand is doing.
2) I made an appointment to come to the dealership on 2.25.11 (a 45 to 55 minute drive) only to get 2 different phone calls from 2 different sales persons making sure I was on my way, which in fact I was early in my arrival. There is disorganization and no communication obviously.
3) David ** was my sales consultant who was gracious and very accommodating. We looked over the truck, inspected it and talked of some items that would need some help. We agreed on some terms and took the truck for a test drive. Upon getting to the open road, we realized we were just about out of gas and turned around for Dave to get the credit card. Upon arriving at the gas station, we realized that the gas cap needed a key to be removed, no key anywhere, truck on empty, Dave is frustrated and we are about to get stuck. Although, I was only able to drive the vehicle for a short while, I fell in love with its many amenities and the low miles. David assured me that these things would be worked out and a gas cap would be replaced.
4) We decided on a price, made the offer and the offer was accepted on both sides. After 8 hours, 3 times being told we had a done deal to only have to start over 3 different times, it was finished. I have a credit score of 651, a discharged bankruptcy and self employed. It wasn't rocket science on what needed to be done to get me in this vehicle. But, obviously, they were confused on how to do this. 8 hours later, I sat with finance and signed papers.
5) While all this is happening and I am signing papers, they are figuring out the gas cap situation out back. To my understanding, they let the truck run out of gas with the cap being off there for sending particles and air into the fuel injection system.
6) Dave was very nice, however, when the papers were signed. He was already on his way to the next customer, never took his time to show me the vehicle, inspect the lights or any other functions, nothing. I sat on the side of the dealership dragging the mats from the back of the truck laying them on the ground to figure where they go all by myself.
7) When I got home, after a long drive and being hungry because no one wanted me to leave the dealership "in case they needed something from me." I realize, I have a headlight out. I'm upset to say the least.
8) Saturday morning, I work 2 minutes from home, pull out of my driveway and the check engine light comes on. The car is sputtering and I think to myself, I'm not going to make it to work. When I get to work (I am a hairstylist and I had a full day of bookings), I call Dave and let him know what is happening. He tells me, I need to call Napleton, Clearmont, where I live, to see if they can get the truck serviced. I'm not going to go into any of that drama, if you want to know the craziness that took 3 hours for someone to figure out how to have some customer service skills, ask Marty or Dana at Clermont Napleton, because without them, this truck would be sitting back on your lot.
9) They figured out the problem, cleaned the fuel injection system and realized the bigger problem which is taken care of under warranty. The part does not affect the engine so I went to get it Saturday evening after getting off work. But I had to bring it back and be prepared to leave it for 2 or 3 days for the part to come in and be fixed. Over the weekend, I realized that the brakes are squealing, so what the ** is this now?
10) After dropping my truck off today and asking for them to check out the brakes for the squealing, Dana calls me with an apology saying that there is only 20% left on the front brakes. They needed to be replaced ($179.00 after giving $2,000.00 down payment only 4 days ago), and also stating that Carlos from Kissimmee said the brakes were my problem because I signed the agreement and it was not covered under the lifetime warranty.
How would you feel after buying this truck and after this experience. Would you know and trust? I just want you to know how disappointed I am. I'm not asking for anything but an amazing apology. I don't feel it is fair, right or that I should pay this $179.00 for brakes that they could have said "hey it needs front brakes." I know that it is my decision to purchase another key and that is my own doing. You should know what is happening in your dealerships, I am but one person, but where I come from that's enough to get a bad reputation around town.
The dealership's employees--Marco **, Jeff ** and managers (sales) approved us for a car purchase in the amount of $16,413.19 and fees (all-inclusive) at $2,501. They showed us the bank approval--the bank was Drive. They later came back with a loan amount of $16,977 and new fees totaling $2,958. They could not/would not explain the fees and the bank approval form presented to us earlier which had mysteriously been shredded. This is a typical Bait and Switch and deceptive practices. They take advantage of people in a bad credit and minority position--and attempt to strong-arm them. They offered a $200 coupon and then would not honor that! Shady dealership, shady practices. Buyers, beware of Napleton Chrysler, Jeep, Dodge in Kissimmee, FL. Lost paperwork. Lies. Lies. Lies. Don't trust them or accept their word. Run away to a different dealership.
I was upset and left. The "manager" came out and told me he yelled at them for making him look like a liar and dropped the F word into the conversation as well. Very unprofessional and I would NEVER recommend that anyone do business with this dealership. A VERY STRESSFUL and AWFUL experience. They said they raised the price of the car from 18 thousand to 22 thousand because my credit score. The bank needed more money because they charge thousands off dollars in fees to finance that type of score.
The Salesman Alex T "Lied" about the 2010 models were "Not" have the limited Life Time Power-Train Warranty on either their New or Used Vehicles. That Lying statement he made, clearly resulted in my decision to buy the 2009 Jeep Wranger Unlimited INSTEAD OF THE 2010 JEEP. Plus Mr. T "Lied" about the $ 1,000 Dollar rebate offer for "Loyal Customer". I found out from another Chrysler Dealership that I could have been eligible, under that program
I attempted to resolve the problem, by having Napelton Sales manager serious ly considered giving me a $ 500.00 accessory Package deal for my Jeep. This would have been "Fair" compensation for the un-due stress and what they did to me. I could HAVE BEEN DRIVING 2010 INSTEAD OF 2009 JEEP.
This is One of the correspondences I had with Chrysler financial which got little or no response. They basically keep saying call your rep which is like saying go back to the people you already are not getting anything resolved with talking to for the last 4 months and try again or just keep banging your head against the wall and you'll either get tired of it or die, just go away!
I turned a Jeep in and got an inspection report. Four weeks after they took the Jeep and said this is the damage you owe for, they came back and said "only kidding" this is what you owe and this is the damage. To which I responded, you signed off on one ding which the rep said "is so small they probably wont even charge you for it", and after you have the Jeep a month you tell me I owe three times as much, NO way! Chrysler financail said call the dealer, the dealer said, Not my problem; they both are saying that its my responsibility even though they had the Jeep almost a month and signed off on one ding!!!
I don't want to pay my lawyer to keep on this because that will cost me more than paying it off. Oh that's the other "kick in the teeth"; Chrysler financial offered to take $25 off the remainder while the credit agency they turned this over to offered to take 25% off or over $125. If they can negotiate you would think Chrysler financial would have offered something besides tough luck kid, in the months I tried to settle this dispute? I never missed a payment, still have another lease with them and owe nobody else money! The only thing I know I can do is NEVER EVER LEASE FROM or BUY anything from Chrysler again!
This is one of the letter's I sent; is there anything else I can do? I have been a Chrysler customer since 2003 or 2004 consistently. I am on my third lease in a row and have leased cars for years. This is the first problem I have had turning in a vehichle and I cannot believe how Chrysler financial and the dealership to which I turned the vehicle in have handled this case. I turned the Jeep in on March 8th and the shhet signed by Glen B. at Napleton shows 1 scratch; he said that it was so small I probably wouldn't be charged for it. Almost a month later I recieve a "vehicle condition report stating I owe $1088 and 3 areas of damage. After taking off my $300 for a new lease and the money I paid in advance, you are saying I still owe $468 or something. Nobody can explain to me why I am responsible when you had the Jeep in your care and control. The dealership wouldn't return my phone calls.
My lawyer has been trying to speak with them, I called chrysler financial numerous times from the beginning of April until this was turned over to collection. You offered less of a discount than the collection agency just did and that I find even more INCREDIBLY REDICULOUS than all the other time and energy I have put into this since early April. Not to mention the letters and phone calls saying numerous attempts to contact me have gone without response. I have spent hours trying to resolve this and I'm left with the decision that this is my LAST attempt. After this I'll just eat the money. NEVER EVER lease from Chrylser again, tell everyone I know to stay away from Chrylser products and send this email to all the papaers and news stations that will listen. I am worn out from this!
On March 03 2006 we, my son Michael G. Pesole, and I buyer and co-buyer, purchased a 2005 Dodge Neon from the above mentioned Napleton Chrysler dealer.
A few days ago we tried to trade the car in at another dealership where I was informed that I was being 'way overcharged' for the Neon.
The Kelley Blue Book Value on a 2005 Dodge Neon used and in good condition is $7,475
The salesman at Carmax had told up that our car was valued at $13,000.00 brand newand that we were overcharged $19,000.00
I would like to know if there's any legal action we can take to get some of our money back.
