Legacy Toyota

My son purchased a 2006 Chevy from Legacy and 4 days after his purchase, his car was not running. He called the dealership and they told him they would come get it but he may be charged for the towing and with him living in Bainbridge, GA, the charge could be $300 or more and they told him if he Didn't do anything to cause the problem, they would fix it- lies and lies.

My son was at the word of these people and that was heartbreaking because this was his first car that he purchased. My son was without a vehicle plus no help from a dealership he thought he could trust. We finally went and got the car after being passed around from person to person like a bag of dirty diapers. I called and asked to speak to a manager and he put me off and had someone else to call. I have been in Customer Service for many years and both of my children are customer service reps. And I hope that both of them learn from this bad experience and understand how much it means to treat people with honesty, fairness and a voice or face.

To top everything off, after paying to get his car back and paying to get it fixed, his radio stopped working. My son is an adult but as a mother, it really hurts me to see him so abused. I don't think there is one honest person at this dealership. The money they invest in commercials should go into education on teaching customer service. Please read and know this is the first complaint against anyone. Thanks for reading.

I and my fianc recently purchased a 2006 Chevy Cobalt from this dealership. While test driving the car, it sputtered. Excuses were made and the salesman said that they fixed the problem. We then took the car home. Four days after purchasing the vehicle, the car was sputtering so bad we could not drive it to a mechanic to see what the problem may be. Legacy decided to get the car towed from our hometown (Bainbridge, GA) to Tallahassee so that they could diagnose the problem. We had a verbal agreement and that was: "As long as we did not cause the problem with the car, they would fix it."

After 3 business days and numerous unreturned phone calls we went and got the car, still not running. They took back their word and said it was not their fault it happened. They offered to fix the car and we pay but they wanted almost $500 for what we could fix for $200. Not to mention, the dirty deeds they pulled on us but the service was horrible and obviously the cars aren't reliable.

It is almost impossible to talk to someone here and everyone tells you that you need to speak to another person. As a matter of fact, I have read other reviews here and the same names were given to me as were to other unsatisfied customers. Honestly, I would prefer to do business in my small hometown than deal with the likes of these people!

On May 22, 2009, I went to Legacy Toyota for an emergency visit. My engine check light was on. I arrived at 8:05 am and left at 9:19 am. I was diagnosed as having a malfunctioning front oxygen sensor. I was charged $138.26 for the sensor and $177.80 for labor; a total of $316.06. Flash forward to July 19, 2010, my engine check light was on, and was diagnosed as a malfunction front oxygen sensor. I called the service manager at Toyota Legacy and was told the sensor I bought and had installed last year was guaranteed for only 12 months; I was less than two months over the warranty time.

The service manager said he wouldn't do anything, the sensor was out of warranty; period. I have since replaced the sensor with a local auto repair shop for half the price of Legacy Toyota. I will never go to Legacy Toyota again. I was ripped off, plain and simple. You would be better off taking your Toyota repair elsewhere. I still like Toyota vehicles but will not spend my money at Legacy Toyota.

My name is John and this is a follow up to my bad experience at Legacy Toyota in Tallahassee, FL. I was promised that the manager named "Hank" would call me on Monday April 5th to follow up with me since he was not in the dealership on Friday April 2nd when we had our problem at Legacy Toyota. Well, at about 6pm on Monday, April 5th, I still hadn't heard from anyone at Legacy Toyota, so I called them and spoke to the manager named "Harry" and asked him why I had not heard from anyone yet. He told me that he had explained the whole situation to the general manager named Mike and that he was supposed to call me. I called and left a voice mail for Mike and asked that he call me. He called back a little while later and stated that he'd been very busy that day and didn't have a chance to call me.

Well, long story short although Mike sounded like a nice guy he was willing to do nothing for me or the amount of money we had paid to fly down there to look at a vehicle they had clearly falsely advertised. He kept telling me that if I agreed to buy the vehicle then he could take more money off of the vehicle for all of our trouble but if I didn't buy it then there was absolutely nothing he could do.

He did promise to go out and look at the vehicle and planned to put it up on racks the next day and have mechanics check it to see exactly what kind of damage was sustained on the rear end of this vehicle. He also promised to call me and tell me good or bad what they discovered when they checked the rear end out for damage on this vehicle the next day. I told him I felt like the owner of the dealership needed to know what had happened and see if he or she could offer assistance and Mike said he'd "try" to get in touch with the owner and talk with them about it.

My question is what kind of owner that owns a multimillion dollar business wouldn't want to know about an issue like this going on not only with salespeople but also key managers that are giving their business a bad name. You can see on the internet that I'm not the only that has been treated this way by them. Once again, it's now Thursday, April 8th and I have not heard back from the general manager named "Mike" that promised he would be following up with me about their findings on the rear damage of this vehicle. Can't say that I'm surprised with how everyone else at Legacy Toyota treated us when the general manager doesn't even follow up on what he says, he's going to do.

We own our own small business and know that if we treated our customers the way we've been treated by Legacy Toyota, we would be out of business at the drop of a hat. With the economy as tough as it's been it's extremely important to treat everyone with dignity, respect and professionalism but maybe Legacy Toyota sells enough cars where everyone down there is making tons of money and they feel that they don't need to follow the ethical good business practices of other companies. But I highly doubt it. We've dealt with many Toyota dealerships across our state and all have been a pleasure to deal with. Wonder if Legacy Toyota could learn anything from these good ole' boys in the Carolina's. I'm sure they could but don't waste your time dealing with Legacy Toyota, I think you'll regret it!

I live in South Carolina and saw a used 2008 Buick Enclave on the internet for sale that we were interested in. I called and spoke to "Cassie" and asked her to go out to the car and do a thorough walk around the outside and inside of the car, to make sure it was as good in person as it looked in the pictures. She assured me it was excellent, except for a couple very small nicks on the left front fender but everything else was perfect. She had her boss "Harry" call me back to negotiate the deal. I also asked him to go out and check the vehicle because we were coming a very long distance if we buy the car, plus it's a $35k vehicle and it should be very nice and as described. He called me from sitting in the vehicle and told me, the vehicle was perfect inside out and even still smelled new. He told me about the 2 little nicks on the front left fender and said that they could easily be touched up.

We flew to Tallahassee and a salesman named Terrence, picked us up at the airport and took us to Legacy Toyota. We looked at the vehicle and when I walked around the rear of the vehicle, I noticed that both rear quarter panels on either side of the vehicle had been painted and the fender flare over the right rear tire, did not fit the fender properly. After looking a little more, it was very obvious that this vehicle had some sort of rear end damage. I'm no body or paint expert but this was very easy to see, in fact on both sides, you could see where the vehicle was taped off and painted. They must have had a rookie do the work. Well, after that, things went downhill. The more I questioned the damage, the more they kept telling me they had a clean Carfax. However, whatever damage this vehicle had apparently, no one put it in the system to report to Carfax, as it should have been. Their friendly attitudes quickly changed to very arrogant and unwilling to help when I asked them, what they planned to do about this very obvious oversight.

The manager, Harry, acknowledged the damage but said, he couldn't do anything and asked what I wanted him to do. Told him, I would like to talk with his manager and he introduced me to this little young Tim **, looking whippersnapper sitting behind the sales desk, that would barely even make eye contact with me. He was much more interested in whatever he was doing before I got there than to even barely listen to what I was saying and my issue. He was very unprofessional, immature and very ill equipped to handle an adult problem. He pretty much told me that he didn't do used cars, since he was a new car manager and he didn't know anything about my deal before I walked in the door. There's no way that's true since Harry had gone in there and explained it to him before they called me in. He proceeded to tell me that I called them about the car, they didn't call me and if I didn't want it, I needed to leave!

Needless to say this young kid has no customer service experience whatsoever and I now understand why they keep him behind closed doors trying to do an adult job. I was told that other managers were not available, in fact, there was a guy named "Hank". They called on the phone, some sort of manager, but he told them he was in Jacksonville and he couldn't do anything until Monday when he as back at work. I thought it was ironic that although people were running the dealership while he was not there, no one was empowered to handle my situation except him.

By the way, it's Monday at 5:30pm and I have not received a call from anyone at Legacy Toyota regarding this issue and don't really expect to. All I asked for was some help on my travel expenses since they misadvertised their vehicle to me and it had clearly been involved in some type of rear end accident. I've owned many Toyota's and have never dealt with a more unprofessional dealership than Legacy Toyota. Funny thing is, I told them when we got there, if they'd make us a good deal, I would have also purchased a Tundra that night from them. Unbelievably bad experience at Legacy Toyota in Tallahassee, Florida.

I took my Toyota Camry 2003 in for an oil change, filter and a timing belt. I was alone sitting in the lounge area waiting for the shuttle van to take me back home until my vehicle was ready when two salesmen came over to me and suggested that it would be a waste of my money for me to renew my warranty on this old car and pay for the repairs when they could put me in a brand new car.

I told them that I really couldn't afford a brand new car because of my income, ($20,000 a year) and a single mom of two small children. But they assured me it would be okay and they would give me the best deal they had. They ran my credit and asked me what type of car did I want and what color. It was raining so one salesman went to the lot and came back with this silver car.

I gave them the $400.00 cash I had for the repairs on the old car, traded my 2002 and left the dealership. After having the car for three days, I returned this new car to them and told them that I wasn't satisfied with the functions of this car. A lot of issues going on, and one key that they gave me doesn't even fit the trunk. On this new car, I cannot even pop my trunk and this car cost me almost $27,000. I have two separate keys that I have to use, then, the car shifts when it wants to, etc.

Now, I hear about all these recalls and my car is on the list. I went in to see a customer relation manager (J.P.) and even he was rude and nasty to me and my brother. He told us that I got what I paid for and that this is not the mall where you can buy something and then bring it back. He stated to us that this does not work like that. I am truly sorry I ever went to this dealership for repairs, and even more sorry that I did business with them. Once they get your money and your signature, they are done with you. They have offered me no help at all. I am sick of Toyota.

I purchased a 2006 used but Toyota Certified truck from this dealership. Certified means that they have done a 160-point inspection to ensure the vehicle is like new. They also gave me a Carfax report which showed no accidents. After returning home and examining under the hood I found that the grill and front bemper were loose in several places-where screws were missing and tabs (holes) where these two pieces attached were missing on other parts-headlamp assembly, for example. After speaking to the dealer they said thay would honor the reimbursement of the replacement parts.

After taking the vehicle to my local Toyota dealer here in Nashville, TN they found extensive damage behind the fron grill and bumper and stated that this vehicle had obviously been in an accident, but that the bumper and grill were replaced becasue they too would have suffered severe damage during this accident that damaged the radiator, AC condensor, transmission cooler, frame crossbar, etc... The local Toyota dealership found evidence that the bumper had been replaced last July, as it still had decals including the name of Legacy Toyota and a Tallahassee body shops name on it, with the date of 7/29/08.

I have asked Legacy Toyota to make this right and pay for damages or take back the vehicle with a full refund. It cost me $175 just to have the damage assessed. Jeff S has told me that Legacy will not do anything to recitfy this situation. I have left messages for the owner, Les Akers, and also sent a detailed letter to Tamara T, the Customer Relations Manager, and included the detailed damage report with multiple pictures-including the one depicting the decal on a bumper replaced in July of 2008. This report was completed by Beaman Toyota in Nashville, TN and they will confirm everything I have said if necessary.