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Kraft Nissan

Tallahassee, FL

Joshua of Tallahassee, FL August 31, 2009

On August 8,2009 I recived my 2005 Nissan Titan back from Oakridge Nissan, just outside Knoxville, TN after having the throttle position sensor, IPDM, spark plugs and oil changed at a cost of $1653.83. The following morning I departed Tennessee heading to Florida. Upon my arrival to the Tallahasse area my truck began to run very rough, as though it might stall out when the accelerator was pushed down after being at a complete stop. As soon as I was able to call my people to give me a location for the closest Nissan dealership I drove it straight to Kraft Nissan in Tallahasse,Fl.

When I arrived there I explained what the symptoms were and offered to take a tech for a ride to pinpoint what it was I was refering to. That was declined. Well, after leaving my truck with the dealership for two days I was informed that I now needed to replace the catalytic converters and the fuel pump at a cost of $2540.73 I could'nt belive it. this after being given a clean bill of health from Oakridge Nissan the day before. Well, I paid the cost. I recived the truck back and drove approximately eight(8) miles when the truck began to run rough AGAIN. I went back to Kraft Nissan and once again left it with them. The following day, or there abouts I recived a call from a service advisor by the name of Scott stating that I now needed a new mass-air-flow sensor at a cost of $349.98 I could'nt belive what I was hearing! But once again I paid it in full.

I recived the truck back once again drove it for two(2) days and it once again began to run rough while my mother and I were in it. Since we were closer to the dealership then the house we took it back to Kraft Nissan. They kept the vehicle for three days and then I get a call from Scott saying that beyond a doubt they have fixed my truck and what it was was a loose wire to one of the coils or one of the sending wires that fires the coils. That cost me $0.00 for the fix.

I met with the owner and his service manager to discuss why they tried to make me buy a new truck---- one piece at at time. To which I was told "that was not the case and all the parts that were replaced needed to be replaced end of story". I replied "the next time a rich enemy of mine looses a blinker I'll send him to Kraft Nissan for a new electriclal system". This place ripped me good and did'nt even wash my car before returning it to me.(guess I did'nt spend enough) The main thing is I would not have minded paying for the parts if I had to have them, but they fixed alot of things that were not broken and only after I threatened them with BBB, Media, States Attorney General and Consumer Affairs did they find a fix quickly.

Pam of Havana, FL December 3, 2007

I have a 2003 Nissan, Altima- That sold used practically brand new. However, I have been experiencing problems with this vehicle at least couple of months after I had it. I took it to the dealership which was on Tennesse Street in Tallahassee, Florida. I explain to them that my car was smoking and needed them correct the problem. Fix it then approximately between 1/2 year to 1 year later I received a recall on the exhaust pipes, but I also informed the worker that it was still smoking.

Once again the problem seem as it had been fixed, then approximately a month later my call stall right in the middle of traffic, bu the "engine check light" did not come on. So, I assume that it was that one time then several months later I get a recall it was some part they had to replace because of altimas were stalling. The service person did not indicate that my car was experiencing any other problems. Then approximately 2 1/2 months later my car just stop. During this time period I had to replace oil in my car every other day. But, not once when I took it in for recall purposes did anyone mentioned that my engine had problems. The engine little would come on and then go off, so I assume that it was not a problem. In August 2007, my car just cut-off on me on the road, I could no more than 30-40 mph, it keep dragging.

I later took it to my local Nissan dealer and they told me that the engine had to be replace. I told them I will see if I could get the vehicle refinance; it sat on their lot approximately 30 days> I advise the service manager that I would be coming to pick it on the date that was requested. However, the person that I had to pick it was not available for that date. So, I called back and told them that I would pick it up by Friday before 5 pm. By the time I contacted Nissan around 3 pm to let them know that I was on the way they had a local towing company tow my car. I had to payout over 100 dollars just to get a car that is not working out of towing. I have constantly had my oil changed by neighbor and my boyfriend.

James of Tallahassee,, FL December 27, 2004

My wife went by to have the dealer repair a defect on the driver's side door of her 2005 Nissan Altima 3.5 SL, which she purchased on May 21, 2004. The service manager claimed that it was damage done by the customer.

This was impossible to have been dented from the inside out. The door is a double panel at the lower portion of the door. The dent is from the inside out as if something was caught between the layers of metal when the door was assembled. It would be totally impossible to have dented the door panel from the inside. Besides, my wife, who is the primary operator of the vehicle is a tiny, petite woman (4'11" and approximately 100 pounds). Even if the door panel was not double walled at that point, I don't see how she could have punched the metal out from the inside out.

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