Kraft Nissan

I ordered a 2003 Nissan Starter from Kraft Nissan in March 2011. The starter burnt out on May 25,2011. I go back to return for another starter under the warranty. When I got there Mike told me that he couldn't warranty the starter because that wasn't their starter. He said that it didn't have the Nissan sticker on it and that he couldn't do anything about it because it wasn't his. Forgetting the fact that he had ordered the starter from somewhere else. The starter was originally picked up by an Auto Zone employee here in Bainbridge by a guy by the name of Kelly. He went to Kraft Nissan to pick it up because I had previously had three from them and they kept burning out in three to four months. So Kelly told me after the third starter from them that they give you back your money, which he did. He then called Kraft Nissan to order one and they told him that they didn't have one in stock, but they could order him one and it would be ready for him the next day. The next day he picked it up from them. He didn't open the box to see if it had a Nissan label on it or not. He just knew that's who he ordered it from them so they were responsible. I don't feel as though I was treated fair because Kelly had talked to them on the phone and gave them all the information that they asked for and they said that they had one there to just bring that one back. I had my sister take me there, and then Mike said it wasn't their sticker on it so he couldn't replace it. How could it have their sticker on it if he ordered it from someone else? The part was purchased from them for 239. This is totally unprofessional and not right. They ripped me off from my warranty and replacing the starter. If anyone has any information on what I can do about this, your info will be greatly appreciated.

My gas gauge stop working and I called Kraft Nissan and began to explain to the lady in the Service Dept. She jump right in and said there was a recall on the fuel sensor. I schedule a time to take my 2005 Nissan Xterra to them.

In the mean time, I research the internet and could not find where the 2005's had a recall for that. I saw where the 2006 did. I called them back and lady continuously said, " yes it was for the 2005's also."

Well, when I took it in, the man in the service department brought it up on the computer and said, "Oh, there is no recall on your model, do you want us to go ahead and fix it anyways? " I was extremely mad mainly because that lady had lied to me and I had sat up at the dealership for an hour and a half to wait to hear this.

If they had listen to me and been honest in the beginning, I would have had them to fix it because I was expecting to have it fixed. I will not do business with anyone who lies to me. I'm looking at the internet with a lot of other complaints regarding fuel sensor's going out, it looks like this continues to be a problem with it from year to year and not able to fix the problem.

This is a letter to report to you my experience at [their] service department on Friday, April 23, 2010. I suffered economic, physical, and mental damage at the hands of the Kraft Nissan service department today, and I am outraged that as a local consumer and contributing citizen to my community, that I would be treated this way! I thought [they] as the owners should be made aware of this incident, in case [they] have a heart and desire to do something about it.

I have never left a vehicle service department feeling so disgusted, frustrated, exhausted, and taken advantage of in all my years! I took my 2006 Nissan Altima to Kraft Nissan service department in Tallahassee, Florida at 7:30am on Friday, April 23, 2010 and didn't leave until 4:30pm and the problem still wasn't fixed after paying $203! I had been hearing rattling noises in the engine area of my car when accelerating, and having taken the car the previous day (Thursday) to the service department of University Chevrolet where I purchased it 6 months ago, University Chevrolet diagnosed the problem given me a written statement explaining that the catalytic converter needed replacing, which they reported as covered under the 8 year/80,000 mile Federal Emissions Warranty.

They told me to take my car to Kraft Nissan to get the work done under warranty free of charge. So, I immediately made an appointment with Kraft Nissan for the next day at 8:00am. I arrived at the Kraft Nissan service department at 7:30am on Friday! After waiting about 4 hours, around 11:30am I was told by the service advisor, (Christopher) Scott S., that the service technician had test driven my car twice (although I never saw my car move once), and that he didn't hear the noise that I was reporting. I called my wife to tell her what had happened and she suggested that I ask about taking another test drive along with the service technician this time so that I could point out the noise to him.

I approached Mr. S. and told him of my wish to ride along for another test drive and he said that he would mention it to the service technician when the tech returned from his lunch break at 12:30pm. He had taken a lunch break while I was still waiting on an answer about my car but I guess, in his mind, he was done with it since he didn't hear the noise during the supposed two test drives? Is that what Kraft Nissan considers good customer service? To report that the car had been test driven, when it wasn't and then go to lunch without settling with the customer who has been waiting for 4 hours?

When the tech returned from his lunch break, the service advisor notified him that I wanted to go for a test drive with him in my car. So we did. And guess what happened? My car made the same noises that I had brought it in complaining about, the same noises that the tech declared he did not hear on the "two test drives" earlier. Was this because I was in the car with the tech this time? Recall that University Chevrolet reported that the catalytic converter was the problem and that the repair would be covered for free under warranty. Of course, Kraft Nissan came up with a different diagnosis that was not at all free or covered under warranty, saying that the noise was due to carbon build-up and that an induction service was needed. Whose diagnosis was correct: the service department at University Chevrolet who has nothing to lose, or the service department at Kraft Nissan who would lose money by repairing my car under warranty? I don't know if University Chevrolet was wrong in their diagnosis, but I do know that when I left Kraft Nissan at 4:30pm and drove off in my "fixed" car, the noise in my engine was still there! After having waited 9 hours all day for my car, being given the run-around by the service department, I ended up paying $203.13 for an induction service that didn't even fix the problem! And to top it all off, my car was returned to me with oil and dirt stains on my two front mats and on my driver side head rest! And I keep my car in immaculate condition, inside and out!

I was so disgusted when I left Kraft Nissan and promised myself and my wife that I would never return and would never recommend Kraft Nissan to anyone! Yes, I suffered today, unnecessarily at the hands of Kraft Nissan and I thought you should know. I also plan to report incident to Consumer Affairs, outlining all the details including the economic, physical and mental damage to my car and to my person because no one should ever be treated this way and then have to pay for it too!

Economic Damage: Paid $203.13 for induction service that did not fix the problem, when a free repair should have been completed according to my report from University Chevrolet the day before which says that the repair to the catalytic converter (the reason given by Chevrolet for the noises) would be covered under the Federal Emissions Warranty. University Chevrolet reported that it was the catalytic converter causing the noise (a free repair under warranty), but Kraft Nissan disagreed and said a costly induction service was needed, which was not covered under warranty.

Physical Damage: My immaculate car was returned with oil and dirt stains on the mats and head rest. Mental Damage: I was exhausted after 9 hours, talking back and forth with the Scott S. and the service technician several times, and just totally put out by the substandard, mediocre customer service that I received.

On August 8,2009 I recived my 2005 Nissan Titan back from Oakridge Nissan, just outside Knoxville, TN after having the throttle position sensor, IPDM, spark plugs and oil changed at a cost of $1653.83. The following morning I departed Tennessee heading to Florida. Upon my arrival to the Tallahasse area my truck began to run very rough, as though it might stall out when the accelerator was pushed down after being at a complete stop. As soon as I was able to call my people to give me a location for the closest Nissan dealership I drove it straight to Kraft Nissan in Tallahasse,Fl.

When I arrived there I explained what the symptoms were and offered to take a tech for a ride to pinpoint what it was I was refering to. That was declined. Well, after leaving my truck with the dealership for two days I was informed that I now needed to replace the catalytic converters and the fuel pump at a cost of $2540.73 I could'nt belive it. this after being given a clean bill of health from Oakridge Nissan the day before. Well, I paid the cost.

I recived the truck back and drove approximately eight(8) miles when the truck began to run rough AGAIN. I went back to Kraft Nissan and once again left it with them. The following day, or there abouts I recived a call from a service advisor by the name of Scott stating that I now needed a new mass-air-flow sensor at a cost of $349.98 I could'nt belive what I was hearing! But once again I paid it in full.

I recived the truck back once again drove it for two(2) days and it once again began to run rough while my mother and I were in it. Since we were closer to the dealership then the house we took it back to Kraft Nissan. They kept the vehicle for three days and then I get a call from Scott saying that beyond a doubt they have fixed my truck and what it was was a loose wire to one of the coils or one of the sending wires that fires the coils. That cost me $0.00 for the fix.

I met with the owner and his service manager to discuss why they tried to make me buy a new truck---- one piece at at time. To which I was told "that was not the case and all the parts that were replaced needed to be replaced end of story". I replied "the next time a rich enemy of mine looses a blinker I'll send him to Kraft Nissan for a new electriclal system". This place ripped me good and did'nt even wash my car before returning it to me.(guess I did'nt spend enough) The main thing is I would not have minded paying for the parts if I had to have them, but they fixed alot of things that were not broken and only after I threatened them with BBB, Media, States Attorney General and Consumer Affairs did they find a fix quickly.

I have a 2003 Nissan, Altima- That sold used practically brand new. However, I have been experiencing problems with this vehicle at least couple of months after I had it. I took it to the dealership which was on Tennesse Street in Tallahassee, Florida. I explain to them that my car was smoking and needed them correct the problem. Fix it then approximately between 1/2 year to 1 year later I received a recall on the exhaust pipes, but I also informed the worker that it was still smoking.

Once again the problem seem as it had been fixed, then approximately a month later my call stall right in the middle of traffic, bu the "engine check light" did not come on. So, I assume that it was that one time then several months later I get a recall it was some part they had to replace because of altimas were stalling. The service person did not indicate that my car was experiencing any other problems. Then approximately 2 1/2 months later my car just stop. During this time period I had to replace oil in my car every other day. But, not once when I took it in for recall purposes did anyone mentioned that my engine had problems. The engine little would come on and then go off, so I assume that it was not a problem. In August 2007, my car just cut-off on me on the road, I could no more than 30-40 mph, it keep dragging.

I later took it to my local Nissan dealer and they told me that the engine had to be replace. I told them I will see if I could get the vehicle refinance; it sat on their lot approximately 30 days> I advise the service manager that I would be coming to pick it on the date that was requested. However, the person that I had to pick it was not available for that date. So, I called back and told them that I would pick it up by Friday before 5 pm. By the time I contacted Nissan around 3 pm to let them know that I was on the way they had a local towing company tow my car. I had to payout over 100 dollars just to get a car that is not working out of towing. I have constantly had my oil changed by neighbor and my boyfriend.

The service manager claimed that it was damage done by the customer.

This was impossible to have been dented from the inside out. The door is a double panel at the lower portion of the door. The dent is from the inside out as if something was caught between the layers of metal when the door was assembled. It would be totally impossible to have dented the door panel from the inside. Besides, my wife, who is the primary operator of the vehicle is a tiny, petite woman (4'11" and approximately 100 pounds). Even if the door panel was not double walled at that point, I don't see how she could have punched the metal out from the inside out.