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Germain Toyota

Naples, FL

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Chris of Naples, FL October 17, 2009

We recently purchased a used Toyota Camry from Germain Toyota of Naples. Less than one hour after signing the contract, after going over the numbers in more detail, I attempted to cancel via phone without success. (A main reason was because the car was sold at about 2,000 above the KBB). The next day, my wife and I went in and spoke with the used car manager and he litterally laughed at us. He offered to sell us another car, but instead worked with us a little on the down payment.

To make matters worse, the bank later decided to "kick back" the loan because I said the word "lawyer" on a phone interview. (I never said I was ready to sue or go to court over the matter.) Now, Germain has the car that I purchased and they are keeping my $5000 deposit until they sell the vehicle to another person! Of course, the used car manager had to mention that it could take up to 2 months to sell the car and it could wind up in an auction; AND if it sells for less than what I paid for, the difference would be deducted out of my deposit! I feel like he said these things to make the option of using another bank loan at a 20% interest rate seem like the smarter way to go. I am 24 years old with a wife and son. I'm doing my best to get ahead in this world. In times like these, the very least I would expect from the "11th largest car dealership in the nation" is just a tiny bit of understanding. Germain is not humane!

Ione of Bonita Springs,, FL April 2, 2003

Bought 2001 Toyota Avalon in April 2001 On March 18, 2003 we had 22,000 miles on our Avalon when we heard a noise. Germain Toyota said we needed new brake pads and rotors at a cost of $490.42. We have since been advised that the noise was just dust or dirt and could have been blown out. We want to be reimbursed for $490.52 because this work was not necessary. Ione Talmo

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