Complain about a product or service

Ed Morse Toyota

Delray Beach, FL

William of Deerfield Beach, FL February 18, 2008

On July 19, 2006, I purchased a 2007, Scion tC from your dealership in Delray Beach, Florida. It is a standard tC with no options. The car was on the lot, they brought it up from the dealership in Deerfield Beach, Florida. At the time of purchase, I was not made aware that the wheels were "chrome dipped". Approximately a year later the wheels were pitted. I asked the dealership to put standard wheels on my care but the assured me that the "chrome dipped" wheels that they were putting on would not pit. After approximately 6-8 months, the wheels pitted again.

I brought my car back and after repeated phone calls and visit to the dealership, I was told that the dipped wheels were not covered under warranty and that I would have to share the cost to put standard wheels on the car. I cannot understand why I should have to burden the cost of putting standard wheels on my car, when I never paid extra for chromed wheels and was never made aware of it when I purchased the car. I have been in contact with Tim Baird and Eric Solcox at the Delray dealership. I am expecting a response to this complaint that will satify me with standard wheels at not cost to me....

Lavada of Boca Raton, FL July 9, 2003

We too our Toyota Avalon in because the check engine light came on. They advised us that a sensor was bad and would cost approx. 350 to repair. They also advised that several routine maintenance items were due. We agreed to most of the routine maintenance items they advised plus the replacement of the defective sensor causing the check engine light to appear. Total bill was 1860. On the way home from the dealership the check engine light came on again. Upon returning the car to the Ed Morse Toyota the following day we were advised that yet another 450 repair would be required to fix the check engine light problem. After complaining to the general manager, the charge was reduced to 200. We felt it should have been repaired at no cost since their original diagnosis was obviously either wrong or incomplete causing us needless extra time to returning the car. Their attitude was totally unapologetic. We will not return to this dealership.

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