Ed Morse Toyota

Several months ago, I went to Ed Morse to buy tires for my Toyota 2007 Prius. During the mounting, etc. of said tires, I was informed that additional work needed to be performed by the service dept. I was not given an opportunity to discuss all these 'necessary' items as to cost, the actual necessity of the items and whether the 'auto service required' light really needed to be done. These additional items cost me over $400 without discussing them in depth with me prior to performing the service. This practice is very common with this dealer; look for another 'reputable' Toyota dealer in the area such as Palm Beach Toyota or Earl Stewart Toyota. The economic damage was the more than $400 expense that was not required at the time of service.

On Dec. 8, 2009 I purchased four Hancook Tires 215/55/17 for my 2006 Avalon. The tires were mounted, speed balanced,and a wheel alignment on all four tires. The next day, Wednesday, Dec. 9th, at 8 a.m. while driving at approximately 65 miles per hour on I 95, three of the four new tires blew out. (The two front and left rear). The vibration and rubber burning, with much smoke coming from underneath the car, made it difficult to get from the center lane to the right shoulder of the road. Miraculously we were able to do it without any injury. When we called the Toyota dealership they told us to call Beck's Towing who came to us within a half hour.

that we were not injured.

On July 19, 2006, I purchased a 2007, Scion tC from your dealership in Delray Beach, Florida. It is a standard tC with no options. The car was on the lot, they brought it up from the dealership in Deerfield Beach, Florida. At the time of purchase, I was not made aware that the wheels were "chrome dipped". Approximately a year later the wheels were pitted. I asked the dealership to put standard wheels on my care but the assured me that the "chrome dipped" wheels that they were putting on would not pit. After approximately 6-8 months, the wheels pitted again.

I brought my car back and after repeated phone calls and visit to the dealership, I was told that the dipped wheels were not covered under warranty and that I would have to share the cost to put standard wheels on the car. I cannot understand why I should have to burden the cost of putting standard wheels on my car, when I never paid extra for chromed wheels and was never made aware of it when I purchased the car. I have been in contact with Tim Baird and Eric Solcox at the Delray dealership. I am expecting a response to this complaint that will satify me with standard wheels at not cost to me....

We too our Toyota Avalon in because the check engine light came on. They advised us that a sensor was bad and would cost approx. $350 to repair. They also advised that several routine maintenance items were due. We agreed to most of the routine maintenance items they advised plus the replacement of the defective sensor causing the check engine light to appear. Total bill was $1860. On the way home from the dealership the check engine light came on again. Upon returning the car to the Ed Morse Toyota the following day we were advised that yet another $450 repair would be required to fix the check engine light problem. After complaining to the general manager, the charge was reduced to $200. We felt it should have been repaired at no cost since their original diagnosis was obviously either wrong or incomplete causing us needless extra time to returning the car. Their attitude was totally unapologetic. We will not return to this dealership.