Complain about a product or service

Ed Morse Suzuki

Port Richey, FL

Jean of Port Richey, FL October 30, 2005

I own a 2001 Suzuki XL7 4x4, 51,000 miles. Suzuki won't honor their warranty for this engine. The warranty is for 100,000 miles or 7 years on the engine.

Well, I have a serious problem with my Suzuki XL7. There is an engineering design flaw in the automatic tension adjustment for the timing chain as noted in a Suzuki Internal Service Bulletin. Suzuki turns a deaf ear and blind eye to this problem. It will cost me 3,000 to fix my car. This vehicle is unsafe to drive, the engine just stopped on me, while I was driving home from work, at 1:00 a.m., in the morning, on Oct. 5, 2005. I was petrified when this happen to me.

The Dealer is telling me that because other people have worked on it before (Sparkplugs and wires are all I have had done to it) that they won't honor the warranty but will fix it for a fee. I am now faced with a beautiful vehicle that will not run and still have to make payments to the Bank. With no way to get to work and earn income, I am now faced with losing my home. This is Suzuki's Top of the Line Model. I have done some research on the internet and found that they have had this problem since 1999. Please see the link that I have provided. Action needs to taken against them.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |