Complain about a product or service

Ed Morse Honda

Riviera Beach, FL

Douglas of Jupiter, FL April 19, 2007

I took my 1998 honda accord into the dealership for a diaognostic. Personal returned and told me that the oxygen sensor and timing belt were in need of being replaced. I told them to conduct the work due to my being led to believe that this was all that was wrong. After getting home (two hours later) I received a phone call from the dealership stating that I now needed a new transmission for the vehicle and that the other work was already completed. My bill suddenly went from an 80 diaognostic to a thousand dollars. Upon complaining all they could do was authorize a ten percent reduction in the bill.

I discovered that there was internet special for ten percent off already for the type of repair work done on my vehicle meaning that the company never took any monetary loss what so ever. If I had known about the transmission during the intial exam I would not have had them conduct the work. When i went in to complain I was met with a service manager who stated that since I ordered the intital work on the car that I would be responsible for payment even though a complete diognostic would and should have saved me 900 dollars I have not been able to get any satisfaction at all and I had to get rid of the car due to the problems that it had and buy a new one for my family.

Gail of Palm Beach Gardens, FL June 18, 2006

My husband and I, and my two daughters leased a 2003 Honda Odyssey from Ed Morse all within the same month and from the same salesman. It just came to our attention, after one of our daughters needed tires, that there is a special lug nut that is needed to take the tires off. We spoke to our salesman and he told us it was too late now that we should have realized when we bought the car that it was not there so, therefore, it would cost each of us 25.00 to purchase one now. Wouldn't you think that out of three cars leased within 30 days of each other (what a nice commission he got!) at least one of us would have had this in the car? After speaking to two other Odyssey owners that purchased from a different dealer, I found that they do indeed come with the car!

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