Ed Morse Honda

I called twice, Saturday 7/29/11, to ask for appointment to turn in my lease. They said no appointment is necessary to come, anytime. I called at 5:30 to check their closing time and I was told 6pm. I raced there and got there at 5:45. I asked the receptionist for Jim as I was told. She said he left. However, he was sitting right in front of her with six (6) other salesmen waiting to leave. He came over to me and I handed him my key. I told him I was here to turn in my car.

Really!!!!

With one minute to spare (it was only 5:59), he went off on me. While he was doing his fancy paperwork, I went to look for a manager and found the sales manager. I told him the story and he was apologetic and was quite nice.

I immediately called the General Manager as his mobile number was on his card, but he was just as rude as his Lease Manager Jim. Now I wonder why have that attitude? Anyway, I ended that conversation with no satisfaction. I will pass this story on to as many people as I know. To never buy a car from Ed Morse Honda!!!!!!

We were working with Mike the salesman at the used car center. We were purchasing a used 1997 Saturn, we agreed upon a price. On Wednesday September 8, we called Mike to say our mechanic was coming by to check out the car. We agreed upon a price, and were on our way there to make the deal. We got a call stating not to come, we sold the car to someone else who was willing to pay more money.

How dare a company, who's reputation should be good, be so sneaky. I will advertise to all friends, family and associates to never deal with Ed Morse Honda again. The economic hardship is that we are in our 70's and watch every penny. They tried to push a newer car on us but we kept going back to the Saturn because it was used and we could pay cash. The emotional damage is that we trusted the dealership only to be shattered by this total experience.

Service department recommended I get a new serpentine belt, pollen filter and new front brakes. My husband who designs parts of the shuttle engine had recently replaced all those items. In addition, I went in for an AC problem that started the last time I visited the same dealer. They recommended a new condensor and drier which had been replaced on the vehicle as well and worked fine. Diagnostic cost me $96.00 and my time. In addition, if I would have got the repairs they recommended, it would have been close to $1,000.00.

I took my 1998 honda accord into the dealership for a diaognostic. Personal returned and told me that the oxygen sensor and timing belt were in need of being replaced. I told them to conduct the work due to my being led to believe that this was all that was wrong. After getting home (two hours later) I received a phone call from the dealership stating that I now needed a new transmission for the vehicle and that the other work was already completed. My bill suddenly went from an $80 diaognostic to a thousand dollars. Upon complaining all they could do was authorize a ten percent reduction in the bill.

I discovered that there was internet special for ten percent off already for the type of repair work done on my vehicle meaning that the company never took any monetary loss what so ever. If I had known about the transmission during the intial exam I would not have had them conduct the work. When i went in to complain I was met with a service manager who stated that since I ordered the intital work on the car that I would be responsible for payment even though a complete diognostic would and should have saved me 900 dollars I have not been able to get any satisfaction at all and I had to get rid of the car due to the problems that it had and buy a new one for my family.

My husband and I, and my two daughters leased a 2003 Honda Odyssey from Ed Morse all within the same month and from the same salesman. It just came to our attention, after one of our daughters needed tires, that there is a special lug nut that is needed to take the tires off. We spoke to our salesman and he told us it was too late now that we should have realized when we bought the car that it was not there so, therefore, it would cost each of us $25.00 to purchase one now. Wouldn't you think that out of three cars leased within 30 days of each other (what a nice commission he got!) at least one of us would have had this in the car? After speaking to two other Odyssey owners that purchased from a different dealer, I found that they do indeed come with the car!