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Courtesy Toyota of Brandon

Brandon, FL

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Josefina of brandon, FL November 3, 2009

When I went to the Toyota Courtesy Office in Brandon, Fl, trying to by a car. After more than 1/2 an hour dealing with one of their dealers I was referred to the Certified and Used cars dealer whom came to me with an arrogant attitude and looking at me like I was an ant or I was an illegal alien, and asked me: " What is your secret" and I was surprised by the question, so I asked him what did he meant by that.

So he repeated the question again. " Yeah, What is your secret? I told him "I don't know what do you mean by that" especially because of the tone of his voice and his attitude. So he said "Explained to me how can you be in the US for 5 years without any credit history? My son and me just look at each other and I felt so humiliated.

I explained to him that I got my Social Security recently and I was just trying to establish a credit history. He did not say one more word. He walked away and 5 minutes after, he sent back the same dealer that took me to the Used Car Departments just to let me know me know that they were not going to be able to sell me a car.

I have been trying to send an email or talk to the Toyota Headwater Office and I am still not able to get a good number to call. I sent an email to the Customer Service complaint and not an answer yet. I also call to the customer service line and the waiting time on the phone line is about 10 minutes wait. What can I do? This complaint was sent to the office of civil rights and will be also sent to the better business bureau. I am seeking to hire an attorney. Should I hire a laywer?

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