Coral Springs Nissan

I recently leased a Nissan from this dealership. Of course, it was all smiles and helpfulness from their sales staff. During the process, I specifically stated where the license plates were to be sent. After a month, they never came, so I called several times. One time a "Jenny" returned my call. Then, I called her back every day for a week with no response. Finally, on the day my registration expired, I took off work to go to the dealership. I was treated rudely by someone over a telephone (yes at the dealership) and told "your problem". Now I am on expired tags, dealing with "my problem". Before this, I would have recommended this place to others. But now I see that they are just like the rest of them out there.

With two lease cars coming due for termination, I am shopping for 2 new cars. When I reluctantly went to Coral Springs Nissan, against the advice of numerous friends who have had bad experiences, I asked to be informed about the Nissan Juke. Was there a lease program or was it sale only? The salesman said that there was no lease package, I could lease the auto, but he could give me a better deal as a sale. I asked to test drive the auto. He was irritated at the request since he said are you going to buy and I said I don't know. During the test drive, I had to ask the man to please explain the details of the car.

He was unfriendly and curt with the details. I literally had to ask about every single item. No information was volunteered. He let me drive around the block and then told me to go back. When we returned, he said just leave it here I will park it. I got out of the car and he said would you come in and shake my bosses hand. I said, "No thank you." I am not interested. He then said, "Thanks." You can't even come in and shake his hand? Thanks a lot for wasting my time.

Being verbally assaulted by a salesman is clearly unprofessional on any level. Doing your job is never a waste of time. People have the right to shop around without fear of being embarrassed in front of an entire sales room of customers and staff. Extremely unethical and unprofessional.

There is no need to go into length. We went there in 2008 and were told, after 3 hours, that the salesman would wait until my husband came before he got serious with making offers. We went back in today, reluctantly, and after telling the salesman I was not interested in the car, I was told in a sarcastic tone, "Thanks lady for not even coming in and shaking my boss' hand. How rude and what a waste of my time!" Who says that? The sales manager then would not get off the phone and address the issue and proceeded to run me out by giving me his business card and a half ** apology. Never again!

I am writing to register a major complaint against your general manager, Dennis Bafumo at the Coral Springs Nissan Agency, West Atlantic Blvd., Coral Springs, FL. My husband is a 69 year old gentlemen who has major medical issues, one being a heart condition. On June 8, 2010, he was confronted by Mr. B. who appeared violent, extremely confrontational, with flaying arms, and told my husband to 'get out of the showroom or he was going to call the police'

Please take a moment to allow me to explain the happenings and experiences with this agency. We are leasing a 2010 Murano SL2WD. This transaction was made at the end of April or May 2010. Our primary requirement when making this purchase was a navigational system as we are retired and do quite alot of traveling. The vehicle shown to use had no GPS but we were assured one would be installed. Again, we depend on this system in our travels.

To our surprise a Garmin GVN53 was installed with a remote control. Our previous car, 2008 Toyota Highlander, had a factory installed GPS with a touch screen, which was very user friendly. The Garmin was installed as we were told we would lose our back up camera if the traditinal Nissan system was insalled. We were not given an option to eliminate the rear camera nor were other suggestions made, the Garmin was justed placed. Coral Springs Nissan had our vehicle for 2 weeks while the GPS was installed. Why? I'm not sure, but if I'd had to guess no one was knew how to install and make it work. When we picked up the vehicle we were given little instruction on its use as the people at the agency had little knowledge of it.

We tried to use it, but it didn't work. We finally decided the batteries in the remote had to be replaced. This seemed highly unusual as it was new. But after changing the batteries and speaking with the person who actually installed - he did give us a demomonstration - we were on our way. I was not happy with this system but was willing to give it a try. As my husband was going through medical problems we hardly used the car, let alone the GPS. The evening of the 8th of June, we turned it one and once again were confronted with it not working. We concluded the remote contrailed drained the batteries almost as soon as they were replaced. Since picking up he car, we have gone thru several packages of batteries.

We decided to drive over to the Nissan dealership at approximately 6:15 p.m.. My husband was approaced by Mr. B. and asked his advice on how to handle our problem. He said 'call Garmin'. My husband said you we didn't pay Garmin as you were responsible for insalling it. Mr. B. sarcastically said "then what did you ask me for? I told you what to do" My husband said there was not need to be a smart alec about it. I'm the customer and I have a problem. Other sarcastic remarks were made and my husband answered in kind. This went back and forth for just a few moments when Mr. B. said 'get out of here - I'm throwing you out.

Again my husband said we have a problem with our new car purchased from you, and was told 'If you don't get out, I'm calling the police My husband told him to do so. He walked to his desk, I believe with the intention of calling the police when Mr. L. who was also standing there suggested they go into the service department and see if there was a way to straighten this problem out. The serviceman said to come back in the morning and he would call Garmin. My husband did return and no one at the agency could figure out what to do. He was told that he was going to direct our problem to the second of command at the agency and he would call him. This never happened.

Instead 2 days later the Garmin installer called and met my husband at the Nissan agency. He gave us two refurbished remote controls and said once we returned from our vacation he would replace them with a new one. WE DO NOT WANT A THIS NON-FACTORY INSTALLED SYSTEM. We are both seniors who travel many miles per year and cannot depend on its performance. The remote control renders the system helpless as this is the only way to get it to work I am so sorry that I purchased this car.

The treatment my husband received at Coral Springs Nissan was totally disrespectful, demeaning and unnecessary as well as frightening. My husband had to go home and take several different medications to return his blood pressure to normal. We leased the Murano from this dealership and had we know the type of people you employee and the type of service you DO NOT provide, we never would have entered the door. We had many differnt options when selecting a new car. I regret making this choice.

We are dissatified with the GPS we have in our car and, don't know, but hope you can remedy our problem.. I can kick myself for being talked into this car.

Also, Mr B. needs to take a class in anger management as well as dealing and respecting people. He would never work for me.

I look forward to hearing from you.

On 1/9/10, I took my vehicle in to have the front strut mounting recall serviced. On 1/16, I took my vehicle back to Coral Springs Nissan due to me experiencing a shivering from the steering wheel, especially when stopped, a light on drive and A/C running.

I was told by a service adviser that the shivering/shaking is because I am using regular gas in my vehicle. He stated that this is unrelated to the recall. Even with no engine light on, we would have to tear it apart before finding the problem and it doesn't guarantee we may find one.

Let's keep in mind that my vehicle is a 2009 Nissan Altima 2.5, purchased in 9/6/2009. It should run like a brand new car! {lease help me get to the bottom of this.

On 8/10/2009 I went with my father to Coral Springs Auto Mall (Nissan) to purchase a vehicle. I was there a few days prior to that as well to look at my different options and at that time spoke to the sales representative, K. Haynes, which helped me to look at my options. I should mention that at that time I currently had a car already leased through Nissan which was in the final stages of the lease. The car I was coming in to get for a second car which had nothing to do with my current lease.

After speaking to K. we went back and forth between which car I was getting and since it was a second car for my wife since we just had a baby and she needed a car to have at home, I was looking for the cheapest possible solution and to get a simple car. Kiki found me an almost base Nissan Sentra and after looking at the numbers it looked like a good deal and something I was interested in. I also advised Kiki at the time that I want a good deal since my current lease is in the final stages and I will be happy to lease another car from her in the next few months. K. went on to say that in that case why not just get both cars now since Nissan always pays for the last few payments of an ending lease.

At that time there was no talk about a special program, or dates, or minimum month or anything of that sort, it was pretty much preliminary talk about the subject. I thought about it allot and consulted with my father which was with me at the time and we came to a decision that if Nissan will pay for the remaining months, and I can get a good deal on two cars, then why not. We started looking at a new Nissan Murano to replace the Nissan Murano I was currently leasing and didn't find really what we wanted. I did not really want a black colored vehicle and the model wasn't exactly what I wanted.

K. went to the computer and came back to say that there won't be another Murano like I want for month and it's a shame because we can work out a good deal. I was thinking back and forth since I wasn't really pressured to replace my current vehicle. In the end I spoke to my wife and father and compromised and decided to go for it. K. was very nice and the manager who came over to talk to us, B. Fyfe, was very convincing and I decided to go for it. I do want to mention that K. asked me exactly how many months I have left on my lease and I told her I think its 3 month but I'm not exactly sure.

At that time B. Fyfe didn't want to have a future problem I assume and he told K. to go call Nissan to find out the exact details before we start the paperwork. I asked over and over about fees that I may have and B. told me after looking at my vehicle that it is in perfect condition and I will not have any fees except for miles over which I understood and agreed with him. I should also mention that both K. and B. both stated that I'm fine since Nissan covers the first $500 regardless so even on the miles I will barely pay. K. came back after about 25 min and said that we are good to go and everything is fine. I then went on and started the paperwork. I do want to mention that I have been purchasing cars from Coral Springs Auto Mall for years and between me and my father we probably purchased 10 cars over the years so I had full trust in the crew and in the institution.

As you know the paperwork is a dreadful procedure, allot of signatures and small print, and it was late, and the person who had me sign it was his first day so everything was kind of slow and wasn't really explained well but it was fine because again I trusted the deal and was happy with it. About two weeks later I received a letter in the mail from Nissan stating that I owe $3706.35. Of course I was shocked to see that I was charged $2640.95 in month of lease that need to be paid, $855.60 for mileage and some other minor fees and taxes. I immediately called K. asking her what's going on and she told me "don't worry about it, just fax it over and I'll take care of it." I figured it was a mistake and faxed it over. This was on 8/26/09.

I called K. almost every day after that to get an update. Most of the times she did not pick up or when she did she said it's being worked on and she will call me back. I have never received a call back from her or anyone else in Nissan until today. Finally after two weeks of trying to call K. I decided to go to Nissan with my father to understand what's going on, this was on Sep 10. As soon as we walked in, B. saw us, walked over to us and the first thing he said is "just to let you know I don't have 3 hours to talk now, I have a floor to run" I already started to have a bad taste in my mouth. It's interesting that when we bought the cars he had all the time in the world to talk to us and always had a smile on his face. Now when there's a problem, he does not have time.

We talked for about 20 min explaining to his the problem and he said that he heard about it and that from what he understood we gave wrong information so it is our fault. He did not remember the time when he told K. to call Nissan to make sure were ok and kept throwing at us that they have a signed document that we signed at the time of lease. There probably a document like that but I do not remember anyone telling or showing that I signed anything that have to do with this and again who reads every word in a lengthy contract after sitting there for 4 hours. Regardless, he was very rude, pushy and defensive, which I expected and told us that he will see what can be done and will take it to upper management. He told me that he has my information and that he will call me within a few days. I should mention that in my some of my phone calls that I did get in touch of K., she admitted that she made a mistake and some of the fault is on her and that she never called Nissan. I don't know if that's the information she relayed to her bosses or not but that is the truth and I can testify that anywhere, anytime.

Moreover, the next day, no phone call from anyone but at 4:41 PM I receive an email from A. Martorano stating that per B.'s request he went over the complaint, he cannot find any wrong doing, and since Nissan has paperwork signed he cannot help me. He stated in the email "I have no interest in paying out any MORE money on your lease return." I don't know what "more" money he is talking about he did not pay 1 cent. At this time this is the situation, I went to buy a second car for my wife; I ended up getting two cars since I was led to believe it is a mistake not to do so based on the fact that I can return my current lease with Nissan with no penalty. Now I have 2 current cars to pay for and another $2640.95 on a car I don't have. A car that I would of kept with no problem and waited another few months and then made the switch.

Why would anyone in the world return a car, get a new one and pay for both when he did not need to or have any reason to do so? My old Murrano was perfectly fine, I did not try to get something better or special after all I leased the same car just new. What happened here is that K. made a mistake, probably not intentionally, but she made a mistake and did not call Nissan to make sure all the details were good for the deal. Now, no one wants to take responsibility for mistake and it is easy to turn their back on a customer. This is not ethical and not the way I thought of such a large corporation such as Coral Springs Auto Mall.

I thought that in the end Nissan would compromise and decide to pay for 3 months since that is what the program offers and make me pay the remaining two which I still would not be happy with , but instead the denied everything, threw in my face a document and escaped all responsibility for their sales person's mistake. I ask you to help me here in the case and do the right thing and the ethical thing here.

Last thing is, as a business man for 7 years running my own business, and my father owning physical therapy clinics all over the Broward county area for the past 15 years, I should tell you that we were shocked that not even a phone call with an explanation was given to us. After B. promised that it will be taken care of and not just overlooked and promised to call me back, there was no phone call; all we received was just an email. I am sorry but a customer that has been buying cars from [them] for the past 15 years should have a little more respect than that.

I have been talking to T. Martorano, VP dealer operations over at Nissan for the past few days trying to come to a fair resolution but he will not consider anything I was saying and plain and simple kept saying that "I have the necessary documentation confirming such, signed by you." He said he will not budge and will not share responsibility. He finished the last email by telling me that "Our communication is now over. I am Done" All I am asking for is for Nissan to take responsibility and pay for what their representative K. promised me ; Nothing more, I cannot and did not intend to pay for 2 cars especially when I don't have one.

Before my current purchase of a 2008 Nissan Pathfinder, I was leasing a 2006 Nissan Pathfinder. I received in the mail a letter with a $1000.00 incentive check. It stated that as a preferred customer that I could come in and trade the older model Pathfinder for a new 2008 model and even have a lower lease or loan payment. I should have known this was not going to happen. I realize now that this was a ploy to get previous customers in to move your new car inventory as the auto business has slowed with the economy.

After speaking to my salesperson (Al Shalaby) regarding the new car purchase, it was understood what I was looking for and the price I was will pay. After several days of negotiations a price was agreed.

The payment was a little more than the amount I wanted to spend, however I accepted the higher payment as now I was going to purchase the Pathfinder and no longer lease. I came in on February 14th to sign the documents. At that time I was informed the loan was being financed thru CitiFinancial.

Several days later I received a call from CitiFinancial regarding the loan. They gave me all my loan information and asked for my insurance to contact and list them as a lien holder.

Here is where the problems begin. On Saturday February 16th the audio system in the new Pathfinder would not work. I drove it in to the service area on Saturday and was told to come back on Tuesday as they didnt have time to look at it on Saturday. The service rep was Sam Reyes. I did as he asked and came back on Tuesday morning, missing 3 hours of work. After taking the time to look at the audio system I was told I need a new one.

Sam told me it would take 2 days and he would call to bring it back and fix it. I had not heard from him after 3 days so I called. He said it hadnt come in yet but by next week he would have it. This went on for 2 weeks. I finally got ****** off and told him I couldnt believe that Nissan could not ship him a new audio system. I told him I wanted this resolved by Friday. I suggested that he take the system from another new car on your lot. (Too bad he didnt think of this). He told me he had to clear it with his manager. Low and behold the next morning he called to ask me to bring the car in. I left work and again lost almost 3 hours to sit and wait until the audio system was installed.

Not at any time from when I signed the documents until last night did someone call me that the original loan had not been processed. I received a voice mail from Eddie. He didnt even give me his last name. He called last night March 17th. I called him back and he told me we had to sign some additional papers as he forgot to have some of them signed.

My husband and I made arrangements to come in at lunch today. Eddie told me he wasnt going to be there. We could just tell someone that we were here to sign and someone would know what to do. Very unprofessional!!!!
Once we arrived there, we had to sit for hour for someone to figure out why we were there.

The gentleman that was helping us (Bill) was very nice. He had to break the news that 1 month after we picked up the car, the loan was now being financed with another company, and it had different terms and a larger payment.

My wife and I went to Coral Springs Nissan to purchase a Nissan 350Z, we were upfront with the salesman about how much we can put down and what we wanted our monthly payments to be. After speaking to his manager, he came back with some figures that were comfortable for us, and the process was started. We sat with the finance manager and he told us that HSBC Bank already approved us, we signed all the contracts and we were on our way thinking that the car was ours. Two weeks later, they called us stating that the bank wanted $3000 more down on the car. I went back and returned the car and picked up my trade in, now, I've spoken to a few people at my office and found out that this has happened to at least 3 other people.

I was devastated because I thought the car was mine, I've always loved this car and they just took it from me. It's almost like loosing a child. There's was no way I could come up with an additional $3000 for the time frame they were asking and I already told them what we could do for a down payment and I was comfortable with the monthly payments they showed me.

Service rep, Sean, said no worries, my car was covered under extended warranty, repairs would be covered.

A couple of days later Sean called and said he needed our oil change receipts, not to worry, just standard operating procedure, I was covered under my warranty. (we hunted and found all the oil change receipts we could find - unfortunately - could not find all of them.) My husband took receipts over to dealer. 2 days later they called and said, "I'm sorry, but due to poor maintenance your vehicle won't be covered under your extended warranty and you need a new engine." WHAT!!!!!

That car is 3 years old, 50,000 miles and has always gotten regular oil changes. Just what does it cost to replace the engine??? Well, just making a ballpark guess, the service manager told me $6800. Of course I was very, very upset and he told me I could take it up with Nissan North Amnerica. I called and talked to a very pleasant young lady who said someone would investigate my claim and call me back. (this is Friday,) On Tuesday, "Rudy" called and said he had researched my file and it was found the engine had oil sludge. Oil sludge indicates poor maintenance and my warranty would not be covered. And according to my receipts I have a 10,000 mile gap with no oil change receipts. I am so mad I could scream.

I ask Rudy what can I do...I know that car has been take care of and had all it's required oil changes. He basically tells me there is nothing I can do and I ask him to have his supervisor please call me back.

I never heard back from the Nissan North America customer advocate supervisor and car is sitting dead at the dealer. I don't know what to do. But I am certain Nissan won't help a bit and could care less if I obtain an attorney.