Bill Byrd Kia

On Monday I put my wife's 2006 Kia Sedona in for 4 new tires a 4-wheel alignment, cut the front rotors, and oil and lube. Everything is fine except the new tires I paid for look like used tires. It looks like they took them off of another vehicle. They are dirty, marked up, scratched and look like whoever had them before rubbed a curb or something. They are not neat tires. Also not one tire has valve stem caps. They didn't even try to clean to try and make them look new. I know what new tires look like and these are not new. I paid for new tires, I expect new tires. My wife hasn't used her van all week because she's been sick. I didn't notice them until I used the van on Saturday. I have pictures to show if you need me to send them. Thank You.

I ordered a carfax report 11/10/08, and found out the car had been in an accident 4/3/08. I don't want this car, I have been cheated, but I want to keep my good credit. I am a veteran, and I don't deserve this, especially on veterans day.

Nothing has been done to solve this problem. I need an attorney, but I don't have much money. Someone please help me. I have learned an important lesson, and will never do busines with Bill Byrd Kia again. I will give everyone my honest opinion of Bill Byrd Kia.

I bought a blue 2007 Chrysler PT Cruiser from Bill Byrd Kia in Panama City, FL, 10/30/08. At that time me and by brother-in-law asked Mr. T and another business manager for the carfax paperwork on the car. My brother-in law thought they had provided me with a copy of the carfax report. They had not. Later, I called the dealership and told them about the engine light being on. It was on before I even left the dealership, but I thought this was normal, until the engine light stayed on. I took the car back to Bill Byrd for their service department to fix it. I believe this was on 11/6/08.

The mechanic and Mr. T said I needed to take it to Buzz Leonard, because it was a warranty situation. I live in Chipley, so it was closer to take it to Bob Phorte in Marianna, FL. At that time one of the employees (I know who said it, but I don't want this person to get in trouble), said "Bill Byrd Kia would do anything to sell a car" and he/she said "I guarantee you will never get that second key (cost - $140) they promised you." Any way, after many lies from Bill Byrd Kia, I ordered my own carfax report, which said the PT Cruiser had been in an accident 4/3/08. Mr. T said on 11/10/08, that this was not disclosed to them because the dealership does not receive the entire report, and the business manager had printed the car fax report but forgot to give it to us.

I had to pay Bob Phorte Chryler, $172.83, because the warranty does not cover this kind of damage caused by whis car that was damaged in a accident reported in Fulton County involving a front impact with another motor vehicle. They said Bill Byrd should reimburse me this money. The Bob Phorte mechanic showed me where the car had been damaged. He said this could cause me many future problems, long after the 36 month warranty wears out. I am fortunate enough to work at a technical training school. I took the car to be looked over by 2 intructors 11/11/08 - the licenced body shop instructor and the licensed Automobile technician instructor. They both agreed the car had been in an accident and there was damage that would cause problems and cost me a significant amount of money later.

I was told by Bob Phorte Motors, that rental/fleet cars like the 2007 PT Cruiser Bill Byrd Kia sold me are ofter sold to dealerships when the warranty is about to go out. On 11/20/08 Mr. T admitted that this car had been bought at an aution. This ruiser had nearly 30,000 miles on it, and 36,000 miles is the length of the warranty coverage. After numerous phone calls and lies, I feel so cheated. It is a shame, that I (who have served my country, and am an honorably discharged U.S. Air Force veteran, would would have to deal with a horrible situation like this and write this letter on Veterans Day. I don't pllan to ever do business will Bill Byrd Kia again, they have truly destroyed my belief in the general honesty and goodness of people.

I am greatly disappointed. The general manager "Johnny" told my Reverend brother-in-law that I "cussed" him, which is another lie in a long line of lies. I am not a cussing person, (ask any of my friends and acquaintances). I am a single mom of 6 years, with 3 school age children going through a divorce. The only way I could respond to Mr. Johnny, was to call him a "jackass," although the rude way he talked to me warranted worse language than that. Bill Byrd Kia used Unfair and Deceptive acts and practices toward me. They are guilty of verbal deception and giving false information about this vehicle, and I have the documentation to prove it. All I can say, is that what goes around comes around. We reap what we sew. If there is anyone out there who can help me in this matter please contact me.

I brought my 2001 KIA RIO (odometer 76,555 mile) car to Bill Byrd KIA Panama City Florida where I purchased the car for a torn boot and clicking noise on the front left CV joint, I was very specific about whether or not it was covered under the 100,000 miles or 120 month warranty Dawn the Service Advisor brought my car up on their computer and orally told that yes the car is still in the warranty period and that they would make the repair so I told them to go ahead and fix it.

However once they started to take the shaft off the car they broke a number of items and now say they will not cover any part of the job. I would not have let them work on the car if they were not going to honor the warranty and would have replaced the CV joint myself. I feel I was mislead. They are only offering me a 15% discount on the total price of the repair.

KIA headquarters called me today October 1 2008 and said that they discussed this issue with Bill Byrd KIA and as Bill Byrd KIA is independently owned HQ could not get them to honor the warranty but HQ did admit that Bill Byrd KIA was deceptive and should have verified that the warranty was intact before working on the car. KIA HQ was going to issue Bill Byrd KIA some type of notice, that's as far as I got with HQ.

Total repair was $909.13.I feel at most I should have only had to pay for parts and not labor. I was very up front about doing most of the repairs on the car over the years and told Dawn this before the work was started. Even if nothing can be done I would like to inform other KIA owners to beware of this deceptive practice. Thank you for your time.

From the beginning, we have had trouble with this van. We bought a Kia Sedona (2005) in November of 2004. We have not had the van two years yet, and already we have had to replace the motor, and change the brakes and rotors so often I have lost count. Currently, we have had the brakes and rotors changed yet again, and not two days after we had it done, the scrubbing sound (metal on metal) is back. We are taking it somewhere other than the dealership because I have lost confidence (if I had any to begin with) that they can actually fix it. I will NEVER but another Kia product. I have only owned Toyotas in the past, and I will never own a Kia again, even if it was given to me and free maintenance was guaranteed on the vehicle for life.

I purchased a used 2002 Kia Sedona in August 2003. The vehicle had around 26k miles. Since we bought the vehicle the following has taken place:

10/10/03 29181miles- Drive Airbag Module repaired


2/13/04 34k miles- Camshaft Position Sensor replaced/repaired


12/08/04 49567k miles- door handle replaced


12/30/04 49764k miles-engine replaced


2/07/05 50185k miles-engine mounting brackets replaced


3/11/05 51128k miles-RH driveshaft assy. replaced


3/26/05 51568k miles-expansion valve R&R replaced


3/26/05 51568k miles- auto transmission replaced


3/31/06 61044k miles-power unit assy,
accel. cable assy,

alternator (all replaced)

The above were covered under warranty.

Both front and rear Brake service was performed as well but the dealer did not record the service. The following is a new list of repairs needing to be done

63246k miles on vehile

clean & adjust rear brakes

value cover gasket

driver side driveshaft assy.

all 3 catalytic converters

front brakes machined

I have obtained a written quote for the above work in the amount of 4478.40 + tax. I inquired about the Federal Clean Air Act Warranty being up to 80k miles and was told I was wrong. They informed me it was up to 60k miles. I asked what would cause all these damages and was informed that normal wear on the vehicle. I paid for a Diagnostic Service in which the tried to charge me for services not performed and tax.

This vehilce has been a nightmare since we bought it. The above list of repairs shows how much time we have been without the vehicle. On average the vehicle was in the repair shop no less than 3 day and up to 3 weeks for repair. We do not have alot of money and are still paying for this vehicle. The anguish of never knowing if the van would break down with my wife and kids on board has had us both worried. We would have gotten rid of it, if we did'nt still owe so much on it. All I wanted was a reliable vehicle for my family. I buy from a major dealership expecting a quality and dependable vehicle. That's all I wanted. Instead I find myself having constant issues that disrupt my families lives and place them in potential danger.

My wife and I went to Bill Byrd Kia to purchase her a new car. We paid cash for a 17,000 Kia. My mother in law noticed there were no floor mats and demanded they put some in. However, they did not include an owner's manual. My wife contacted this company on four occasions requesting one and my father in law has contacted them twice. They last time, the sales manager laughed at him. I am very upset with the service we have received and will never purchase from Bill Byrd Kia again, nor will anyone I know.