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Bill Byrd Kia

Panama City, FL

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Connie of Chipley, FL November 11, 2008

I bought a car from them. The car had been in a accident and they did not disclose this information to me, even though I and my brother-in-law asked for the car fax report twice. Three mechanic professionals have told me the car has been in an accident. It has a Kick up on the right side. It is bent up and been in a wrect. The lower part of the bumper is broken, but has been rigged up to keep it in place. I was taken advantage of.

I ordered a carfax report 11/10/08, and found out the car had been in an accident 4/3/08. I don't want this car, I have been cheated, but I want to keep my good credit. I am a veteran, and I don't deserve this, especially on veterans day.

Nothing has been done to solve this problem. I need an attorney, but I don't have much money. Someone please help me. I have learned an important lesson, and will never do busines with Bill Byrd Kia again. I will give everyone my honest opinion of Bill Byrd Kia.

William of Panama City, FL October 1, 2008

I brought my 2001 KIA RIO (odometer 76,555 mile) car to Bill Byrd KIA Panama City Florida where I purchased the car for a torn boot and clicking noise on the front left CV joint, I was very specific about whether or not it was covered under the 100,000 miles or 120 month warranty Dawn the Service Advisor brought my car up on their computer and orally told that yes the car is still in the warranty period and that they would make the repair so I told them to go ahead and fix it.

However once they started to take the shaft off the car they broke a number of items and now say they will not cover any part of the job. I would not have let them work on the car if they were not going to honor the warranty and would have replaced the CV joint myself. I feel I was mislead. They are only offering me a 15% discount on the total price of the repair.

KIA headquarters called me today October 1 2008 and said that they discussed this issue with Bill Byrd KIA and as Bill Byrd KIA is independently owned HQ could not get them to honor the warranty but HQ did admit that Bill Byrd KIA was deceptive and should have verified that the warranty was intact before working on the car. KIA HQ was going to issue Bill Byrd KIA some type of notice, that's as far as I got with HQ.

Total repair was 909.13.I feel at most I should have only had to pay for parts and not labor. I was very up front about doing most of the repairs on the car over the years and told Dawn this before the work was started. Even if nothing can be done I would like to inform other KIA owners to beware of this deceptive practice. Thank you for your time.

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