Five Towns Nissan Dealership

Nissan of Five Towns misrepresented themselves about what they charged me for my loan and the warranty on the car. They charged me an extra $4000 . The fee was for a after sale-- new. Let me break it down for you: $1,000 for a basic warranty that my car is covered for, $595 for destination fee, $720 for points, $565 for preparation fee and $1,500 for a security plus warranty. This is a disgrace what they are doing to people, charging excessive fees to hard working people like myself that cant afford it.

I give them no stars. I decided to finance a beautiful 2008 Altima fully loaded for $18,995 and I gave a cash deposit of $2,500. The sales rep named Jason was really friendly and made me feel comfortable. But once it was time to deal with the finance manager named Lisa, that feeling left. She left me and my dad sitting at the sales rep desk and kept coming back and forth to give me paperwork, instead of inviting me into her office.

After the paperwork was completed and the loan was approved by MCU (for $18,790, 60 months at 5.35% rate). she then came back and stated that I had to go with Capitol One for 72 months at 7.85% because now, the loan amount needed is $20,695. I said, "No way, why did it go up so high?" She stated that it was because she added a $2,000 warranty.

So I called MCU to ask for an increase on the loan and they suggested to remove the warranty. But when I asked Lisa to remove it, she said no (at the time, Jed, the store manager, was present). Then again, I kept insisting that I didn't want the warranty. Lisa pushed the application over to Jed ** so he could look over it then he walked out. I refused to go with Capitol One with the higher interest rate so I collected my $2,500 and left.

When I got home and visited the site, I realized that warranties are optional. So the next morning, I called Jed and said that the website states that warranties are optional. He said that they are, so we went back and forth regarding what happened the night before. In an annoyed voice, he says, "What can I do for you?" I said, "Sell me my dream car without the warranty." He then took my number and said he will get back to me.

Two days later, he had the sales rep call, telling me that the car was sold. However, they can put me in a brand new car with a zero interest rate. I filed a complaint with Five Towns. A guy named Andrew followed up with the complaint but I ended up with no car that's why I am very disappointed.

If the dealer asks you what is the most you can pay a month, don't discuss that--only speak of the price (negotiate), the down payment or trade. Check your contract for hidden fees that you don't need. Always remember that warranties are optional.

On April 28th I went into Five Town Nissan Dealership, with the intention to lease a car. I wanted to go over the numbers before I agreed or signed anything. I provided my credit report to Tariq, the salesperson, explaining I do not want my credit report pulled. The salesperson, Tariq, assured me my credit report would not be pulled.

I did not come to an agreement with the numbers provided; therefore, I decided to leave the dealership without purchasing anything. The next day, on April 29th, I received an alert from the credit bureau that my credit report was pulled by Five Town Nissan, without my authorization. I called and spoke with Tariq. I explained they have pulled my credit report without authorization, and they should send a letter to the credit bureaus with an explanation in order to remove the inquiry. Tariq 's reply was that, he could not do anything about it.

By this company checking my credit report without my authorization, my credit score has lowered, this inquiry will remain in my credit history for 2 years. I feel I have been lied to. I have loss confidence in other companies. I am writing to inform you that I am very dissatisfied with the type of service this company provides. I would like to make sure this company's practices are reviewed to ensure that they are in compliance with pertinent state and federal laws.

I was asked to co-sign for the trade of a vehicle and unknown to me the dealer made out a loan for another vehicle in my name. I am now stuck with a loan for the vehicle which is not in my possession .The custodian of the vehicle is not paying the note. This is damaging my credit.

I was sold a car for $15,000, that was the value. I put down $5,000. I thought I was only financing $10,000 plus fees. After I paid and looked over the papers, it was $19,370.13. That is such a rip off. I would never ever buy a car from Five Towns Nissan. Also, I didn't have any carpets. Lisa **is a very sarcastic, and manipulative woman. I would never refer anyone to that dealership, not to mention my mother leased two cars with Five Towns Nissan dealership, which also shows they don't have any customer loyalty, and or don't believe in building long term relationships .

In January, I purchased a new 2010 Pathfinder LE from the above mentioned Nissan dealer. In February, I noticed that the paint was bubbling on the hood, roof and lower panel. I informed the dealership and they had the hood and roof repainted.

Last week, I noticed that the brake light went out. I scheduled an appointment and things have gone downhill since then. When the jeep was diagnosed by the technicians, the clock spring needed to be changed, the part was ordered, but the incorrect part was sent. I then had to wait until Friday for the part. When that part was changed then another part needed to be changed.

When the manager spoke to me on 6/7, he informed me that they were looking for a new radio to install and is uncertain how long that can take. At this point, I am in a rental that Nissan is paying for, however a Ford Echo is not comparable to the jeep that I am paying for. I am distraught and reduced to a state of hopelessness. I contacted Nissan's complaint department on Friday and I was told that I would get a follow-up call by the next business day. The representative called me on Monday at 4:30 and left a message, which I have to wait to return on Tuesday. I really need some assistance at this point. The jeep is defective and a new one needs to be issued. Please assist!

First, I was stupid and naive. Second, the car in question is no longer in my possession but I have paperwork that explains damage. I had three to four months left on a Nissan Altima 2007 lease. I, via the internet, saw that Five Towns' offering deals. They contacted me by phone and I went in. I was promised payment for remainder of lease about $1600 upon purchase of a car by salesman as part of deal. I saw and liked a 2007 Infiniti; the sticker said AWD. Bill the salesman also saw the AWD on sticker. I purchased the car at $29,000 and financed it for $34,000 with $3,000 down payment. This was November 30, 2009. I found out after that the car was not AWD, a week after to be precise, so I went back to the dealer minus the sticker. I threw it out. I liked the car, but I did not feel I needed it.

That's when Teddy the finance guy told me I have to wait for the title and they could only offer me a trade in. I received the title in about 3 to 4 weeks and revisited the dealership. I saw an Infiniti advertised on the net for $23,000. Teddy then told me they advertise at $23000 but the car is actually $27000. He said it was done to get the customers in. Then once they're in then the con is on. I argued with him about false advertising but in order to rid myself of my purchase I left with a bill of sale for another car which I was taking to MCU for financing.

The reason is to get a lower percentage. Teddy's promise was to get me the lowest rate possible, but the rate on my first statement from TD Bank was 8.5 %. My credit is better then that. I knew I was conned and was prepared to take a loss, so I went to another dealership, Bay Ridge Nissan. They appraised the car and told me the car was hit before they offered me 20 to 25,000 as a trade. I was angry and crestfallen at the same time.

I went back to Five Towns to speak to the manager Chrissy. She was not there. From home I called to speak to her. The receptionist took my call. She told me she was busy but she will give her the message and she will call back. That call never came. I then took the Infiniti to Nemet Nissan. They appraised it, then called me into the shop and showed me the damage to the car. As a result I now have negative equity.

I ended up purchasing another car, payments higher than I wanted and I am still obligated to Nissan for the lease because the remainder of that payment was not picked up by Five Towns Nissan. I know I was stupid and too trusting. I did read everything on contract, but is Five Towns not liable for something? The front side of the car was hit and replaced with parts not original to the car. Please advice as to whether I have any legal grounds or inform consumers to be more vigilant when purchasing a car from Five Towns Nissan.

I brought my car to check the front end because it sounds like my struts are bad, but Nissan kept me for five hours and then told me nothing's wrong with the car or they can't find a problem. They tell me everything under my car is new. I come to find out my struts are bad and the strut mounts were bad also. It is dead wrong when you go to the Nissan dealer when you own a Nissan and they can't help you.

On May 9, we purchased a 2009 Nissan Versa. We were given a cash back credit of $750.00. That night, we were watching television and there was a commercial for the Nissan Versa offering a $2,500 cash back credit. This began our nightmare with Nissan. The dealer convinced us not to buy the SL Versa, because he didn't think it was worth it for the extra couple of dollars. He said all Versas come equipped with Bluetooth.

We went on a trip to Pennsylvania on May 17th and heard banging in the front wheel well and felt it in the steering. We were traveling with our 2 children. When we returned, we contacted the dealership and left several messages, no response. Finally, we got someone in the Service Department who made an appointment.

When we brought it in for service we asked for a loaner car, which they said they could not provide. We informed them that this was a brand new car and should be provided with transportation to get to work, lunch, pick up the kids. They were not accommodating; they did offer a car service, which I had to wait for 40 minutes for a driver to appear and basically losing about 1.5 hours at work. I had to leave work to pick up my children therefore was forced to take a cab ($7.00) to my child's day care and then walk to my house, pick up my other child from the bus stop and take a cab back to work, another ($7.00). We got the car back later that night and found out the right front suspension member was coming loose they also noted that they performed a Nissan Multi-point Vehicle Inspection.

Cruise control did not work, Washer fluid did not come out of back wiper.

When we tried to contact a manager, Frank **, he told us to contact Consumer Affairs for Nissan. We were then going to try and go to a dealership that had a loaner car option, so they gave us to Consumer Affairs specialist, Justin **, who handles the NYC area. I spoke with Justin who said he worked it out with my husband to have a loaner car from the Koeppel dealership in Queens. I spoke with my husband and he said they had no such conversation. Koeppel informed my husband they did not have a policy for loaner cars. When I told him that Koeppel did not offer any such service, he told me it was not too late to purchase a rental policy. I was astounded and told him, so they have so much confidence in their product that you have purchase a rental policy for a brand new car.

He then gave me the number of Tanya **, Regional Manager of Long Island, when we called her, she did not call back for 1 week. Finally, I contacted the Service Manager, Alex, at the Five Towns Nissan and he set up an appointment for today, Monday, June 22nd, 2009. They said there were problems with the A/C and the ignition, but found no problems with the cruise control, no banging in the rear and the windshield wipers were working properly. They also noted that there was another Multi-point vehicle inspection done. When they called me to pick up the car, they stated I would be charged $95.00 for a diagnostics check. I told them that this was a brand new car and I would not pay the charge and that I was going to call the Regional Manager for Long Island, Tanya **. I called her and asked her to give me a call back by the end of the day on my cell phone, I never received a call. When I actually picked up the car, there were no charges.

I am so dismayed at the way we were treated by Nissan. I know we will never purchase another vehicle from this company. I am under the impression that they should be investigated for their practices. We have been given the run-around and you can't contact anyone specific to discuss any problems you encounter.

In September of 2008, my 2006 Nissan Altima broke down on the road. I had it towed back to Nissan to find out that the engine had completely blown. At the time there were two recalls on the engine. Nissan replaced my engine, under warranty and assured me the car would be fine. They also addressed the recall issues. The very next day the car would not start. It had to be towed back to Nissan again. This time I was told that the key needed to be reprogrammed and then all would be fine.

Within a months time I was back in the service station, because the car was having trouble starting. This was the beginning of 8 visits back to the dealership service center to fix the no start issue in the car. I contacted consumer affairs who was only able to assist me with rentals during the time my car was in the shop. After 3 months of bringing the car back and forth and not finding a solution to the problem, consumer affairs told me there was nothing they could do, since the mechanics couldnt seem to find the problem.

I contacted an attorney to help me pursue the matter, and they started a breach of warranty case. Within 3 weeks we were offered a settlement of $3500. The attorneys have consulted with me that the settlement is more than generous and I should accept, because taking them to court would be a waste of time, as it would be hard to prove my case. It was also discovered that the car is no longer under the manufacture warranty.

It is my belief that Nissan could have fixed the vehicle, but because it was under warranty they didnt. Now that it is no longer under warranty, they miraculously have found one of the problems, (the four coils burned out) and are charging me over $1000 to fix that problem and then I would have to pay to have an electrician look at it to figure out why all 4 coils burned out. I am still paying a car loan on this vehicle and could not afford to pay these monies and still pay my car loan and insurance on my car.

I took the car to an outside mechanic who offered to fix the problem Nissan was charging over $1000 for. Since the warranty was up I accepted. Only to have the car break down on me again within the same day. The mechanic informed me that the coils had all burned out again after he replaced them.I have been renting a car out of pocket for the last 3 weeks as I have no vehicle to use. This is an outrageous matter to me as I am a teacher and single mother who needs to get around and be in a safe vehicle at the same time.

Nissan has not fixed nor offered another vehicle to replace this defective vehicle. I will be forced to accept this small settlement amount in order to get the car running again. I am devastated and in dire need of help. I need a working car. Even trading in the vehicle is a depressing thought, because I still owe over $15,000 on this vehicle.

I brought my car in to Five Towns Nissan on Thursday, 10/9/08 for both service and a problem I have had with my car for FOUR years - when I go to put the driver front side automatic window up it pops back down. The only way I figured to get the window to stay up is by inching it up a little at a time (which does not always work). On 10/9/08, I sat for 3 1/2 hours waiting for my car. Please note that I brought the car in regarding the window problem on 11/24/04 this problem was corrected. Then the same problem happened and I brought it again to Five Towns Nissan on 5/19/05, it was corrected.

AGAIN, I had the SAME problem - brought it AGAIN to Five Town Nissan on 6/21/07, it was corrected and YET AGAIN THE SAME PROBLEM and brought it back to Five Towns Nissan on 10/9/08. I told my advisor Louis that I was tired of it, obviously after all this time the problem itself has not been fixed and that there must be some kind of defect and that I should not have to pay for this problem again. Louis spoke to the service manager, Alex, to which he said, Sorry.

I asked numerous times to personally speak to Alex the service manager on this day to which Louis came back and said, Alex is too busy to speak with you. I replied that I have been sitting here for 3 1/2 hours and he cannot speak with a customer for 1 minute? Louis came back and said No he canot. I said I was going to take this to the higher ups if I was unable to speak to the manager and apparently they did not care! I paid good money for a brand new car and pay good money every several months when I bring my car in for service and this is the way I am treated??!!! Very unprofessional!!!! I left without my window being fixed and, I am VERY unhappy. Doubt I will ever buy a Nissan Car again!

I received an advertisement from Five Town Nissan which states "No cash for Down Payment? How about $99 Down & Drive. Tight Monthly Budget? How about new ars as low as $8000. Bad Credit? No Credit? Bankruptcy? We have hleped hundreds just like you!.....

My wife and I went into the dealership on Saturday, 9/20/08 saw a 2006 Jaguar Navy Blue w/ Ivory interior and put in a joint application. We both work and between the two of us make $100k per year. I have no credit and my wife has bad credit. Tariq G (sales professional) told us someone from finance will be getting in contact with us on Monday, 9/22/08. To date we have been getting the run around. We allege false advertisement and we can provide you with the documentation.

On 9-10-07, I purchased a 2008 Altima from Five Towns Nissan. traded in 2003 Mercedes Benz on which 11,000 was still owed. Nissan paid off Mercedes Benz.

Seeing what the monthly payments would be, I advised the sales person, that I could not afford the car.

Sales person had me speak to the Financial Manager, Mr. Karla to see what could be done to enable me to purchase the car.

Mr. Karla advised that he would take $800. out of his pocket to help with the monthly payments for 8 months.

After 8 months, he said they would definitely refinance the car so I could continue to afford the payments. He was adamant that the car would be refinanced. He advised that I contact him approximately 2 months prior to the end of the eight months.

Mr. Karla advised in the month of August 08, that he could not refinance the car, that I should look for refinancing on my on. The car was originally fianced through Wells Fargo, he advised that Wells Fargo would not refinance.

I am a senior citizen, on a fixed income, I informed the Nissan sales person that the monthly payments would be too high, however I was assured that Nissan would refinance the car, had I not been given this assurance I would not have purchased this car.

I never thought a reputable company like Nissan, needed to stoop to unethical tactics to sell a car.

Clearly this was a ploy to get me to purchase the car, no thought was given to my income situation of which I clearly stated to the sales person and the Financial Manager, Mr. Karla. They baited me with the $800. out of pocket scam, and the assurance of refinancing after eight months.

Mr. Karla was rude and uncooperative when I tried to discuss the matter with him.

I would appreciate any assistance I could receive in this matter. This matter has made me very anxious and it seems that Nissan is just ignoring the situation.

As a senior citizen, living on a fixed income, I cannot afford the higher payments. I would have to use funds from monthly necessities and I would struggle until this debt is paid. This matter has caused me great stress.

car was priced at 21500 in lot when i got interested in purchasing, because i was approved for a loan with money down i returned 1 day after and was told the loan was only good for the day before when i came home and was searching the web i saw the same car listed at 23500 why is there such a difference in price is that legal for a car dealer to reject a sale because of lower pricing on lot

i was told i could not purchase the car

I work for the Manhattan District Attorneys Office in NYC. I have been caught up in a Purchase fraud. I went to 5Towns Chrysler @Burnside Ave, Inwood, NY 11096 in August 2007 and traded in my 2001 Nissan Maxima wich i purchased a year earlier from the same Dealership. I now have a 2007 Chrysler Pacifica which the dealer said they would take the Maxima as a trade in and use my new loan with Wells Fargo Bank to payoff the $13,700 left on the Maxima's loan with CapitalOne Auto Financing. Its been 10 months now and Capitalone is calling me looking for the Maxima. They said someone from 5 Towns Chrysler called them for a payoff amount but never sent it. That makes me 10 months late on a trade in payment, my credit score went from 728 to 507, CapitalOne has sent a repo man to my home looking for the Maxima that 5 Towns has as a trade in.

I made a trip out to the dealer, and to my surprise they are closed down. No notes on the door, no one answers the phone. I have been setup. What should i do? I am lost at the Moment. Oh yeah by the way the Young man that was killed ; He was the salesman who sold me the Maxima. Unbelievable. I spoke to Susan E. from the NY Post. she had an article written up about the dealerships, i found it on the net , but she hasnt gotten back to me as of yet. What should i do? I dont know who to turn to. Can you please help me out of this?

I cant even get a mortgage for the purchase of a home for my family. My Credit has been destroyed and i am suffering from depression. CapitalOne Auto Financeing is threatning to garnish my wages. How can i pay for 2 vehicles at once,when i only have the 2007 Chrysler Pacifica. I have all of the paper work and proof from this fraudulent dealership, which by the way is named 5 Towns Kia now.

On the 2-24-07 I brought a Nissan Murano 2006 used with 29,000 miles.The asking price for the said vehicle was $26,999. I negotiated with the sales person Daniel for $25,500 which we agreed on.I was called inside of the finincial manager's Stephen Sutton;s office.I noticed on the line that said vehicle price $27154. I questioned it by telling him that was not the priced I negotiated on.

He told that, that is not the cost of the vehicle but it is a bank charged. He convinced me in signing the documents saying that this was not what i going to pay for the vehicle. I made numerous calls to different Dealership to ask them about this bank fee. No one has ever heard about this fee.I went back several times to Mr Stephen Sutton who told me to make the first payment to Nissan Acceptance Corporation and I will see the savings he got me.I know this was not so, but everytime I made a trip over to the dealership he is giving me different stories saying that $27154 was the price for the vehicle.

When I asked for phone of costomer service,she refused.there is no name or ID on her, while she is at work.