Firestone Service Centers

I went to Firestone Auto Body located at 7100 Topanga Canyon Blvd. Canoga Park, CA last Sunday at around 12:45 PM to replace my four tires. They promised that someone will call me before 3:00PM and it will be ready. At around 4:20PM, no one has contacted so I decided to call to see what was going on. I was told that my Subaru is ready. To my dismay, when I picked up my car, I saw a large scratch at the back of the driver side. I immediately showed it to Larry (who I believe was in charge at that time) to see if he can help me. He told me to come back the next day because the person who checked my car when I took it there left for the day.

The next day, I went back and looked for Miguel (the guy who checked my car before I left it for tire replacement). He was on his way out with me to show him the damage when the manager, Ron, immediately followed us showing me some paperwork stating that the damage was pre-existing. He didn't even allow Miguel to talk to confirm the damage. He talked about other issues with my car without addressing the issue I was complaining about. My advice to all customers, get a photocopy of their checklist before leaving your car so they won't tell you that you are the one lying if they will damage your vehicle.

I have been trying to find a set of four Firestone Firehawk "Indy 500" size 235 70r 15 for two years for my 1975 Monte Carlo. Every tire shop I talk to tells me the same thing - that they cannot get them or they are on back order and have no idea when they will get any. My complaint is why is such a popular tire so hard to get? I would like to know how long I have to wait to get a set.

First time was 2008, service advisor Charles was very patient with answering my questions. I spent $994.89 on various services and left completely satisfied. I did get 40,000 miles out of my tires and never had any problem. Now fast forward to 2012. Same place and service advisor Blake who was very condescending and when I showed him my pass invoice, thinking that he would see that I was serious about servicing my vehicle. Charles passed me on to an advisor in training or should be if not? I could not get any questions answered. So, I immediately decided to only spend half of what I was planning.

One of the things needed was a wheel bearing I agreed to service and in 2 1/2 hours I was done. I should have called an auto part store to get the price of the hub bearing before agreeing to service, but I did not. Three different places including a dealership and 2 retail stores, I later found out that the price for the hub should have been between $70 and $85. I won't be doing business with this company and will be warning my other female friends to discontinue using Firestone.

I have been screwed by Firestone twice! The most recent screw was in May 2011 when Firestone of Lansing, MI 48917 recommended I have a hub bearing replaced at about $315 - which rounded out my brake work to be $1,000. I had driven my GM car for close to 8 years without having any bearing trouble. Almost 1 year later, I'm having a Chevy dealership replace the same right front wheel bearing parts! I feel Firestone did a horrible job trying to "replace" bearing parts. I tried to explain my situation to the corporate office when this problem first occurred, but I did not get a response to my email. However, the company continued to send me marketing pieces after I told them to stop because I was dissatisfied with the workmanship.

I have a 2002 Honda Accord and never had a flat tire. I had two new tires put on the front on Saturday, May 5, 2012. My neighbor rang my door bell on Sunday, May 6, and advised me I had a flat tire. One of the new tires was flat. I called Firestone of the flat tire. They came out, put the donut on, took the tire to Firestone, called me back & advised me of a bent rim, & stated they were putting some type of glue that should hold. On Wednesday, May 9, I called Firestone and advised the tire was going flat again, and I was in transit with the tire. The young man answered the phone & stated okay. When I arrived, I was advised that I had hit something & bent the rim. I am not stupid. I brought the car home on Saturday, May 5 and parked it. I live approx. less than 4 miles from Firestone and I didn't hit anything. I advised I did have a slow leak on the passenger's side, but never had a flat tire. Then they advised me they switched rims & I refused to buy that story. I was advised no accommodation would be made & I was advised of places I could purchase a rim. I want justice. Firestone messed up my rim and expects me to pay for their mistake. I demand that I be compensated for my rim!

After having my vehicle in for an alignment, I was told that I need some suspension work performed at the estimated cost of $2900. They would not align the front under the "lifetime" alignment policy I had with Firestone unless this work was accomplished. I took the car to Beach Ford and had the front end checked by a Ford mechanic who recommended that the front left tie rod be replaced. All other suspension items were found to be in good condition. Inspection paperwork was provided. I had Ford replace the tie rod at a cost of $184. No other issues were noted by the Ford mechanic. I returned to Firestone at Indian River Road to have the vehicle aligned. Again, I was told that the front end suspension was "bad" and they again refused to align the vehicle under the "lifetime warranty." They again gave me an estimate of $2900. If the vehicle meets Ford's specifications, then why does it not meet Firestone's specifications? I feel like I have been ripped off by this service center.

I went to the Turnersville Firestone where my family has gone for years for tires. I had to drop my car off and come back at 4:41. I needed 2 new tires and an oil change. I asked if it would be long, the store manager said no. I called at 6:00 and was told by the store manager my car was next to go in. I got there at 6:30, my car was not even touched. Not one car was in the garage and the workers were sitting in the work area talking. They did not go to get my car until they saw me. There is no reason it took 2 hours to finish my car. I have been there before and to change all four tires, it took 1 hour. Not very happy.

Overpriced, unnecessary work on the vehicle again, problems on vehicle repairs, price gouging and misinformation on parts and work needed. New problems developing after leaving the initial repair. They are crooked.

I came there to fix the back brakes and after two hours, I didn't have any brakes. I was far from home that even a tow had to get me where I was with my family. I could have killed my family or someone else. I called and they told me that I had to come where they fix it, but how? - I don't have any brakes. So that happened on Saturday morning. So all Saturday I was stuck in the freeway waiting for a tow to come and get me and my family. This is the last time I would do any repairs at Firestone.

Attempted Rip Off & Extortion - I have been a loyal Firestone customer at this location (Firestone 1325 Hwy 35, Middletown, NJ 07748) for 22 years. The turnover of management and staff (service advisors and mechanics) has been extensive. On 5-03, I brought my 1999 Chrysler T&C Minivan in for brake inspection. I was "shown" that the rear brake shoes "fell off" when the technician took the rear passenger wheel off and that the rear cylinders were totally not functioning. I told the service advisor, Eric, and technician, Anthony, and another technician (name unknown) that I planned to sell the van and wanted to pay the least cost to get it safe for the next owner. Eric handed me an estimate for all 4 brakes, wheel cylinders, pads, rotors, calipers, hoses, drums, shoes and combination kit and brake fluid flush and replacement as follows: Parts - $1,053.45, Labor - $867.40, Shop Supplies - $25.00, Tax - $136.21,Total - $2,082.06

Parts - $118.73, Labor - $100.00, Total - $218.73. The mechanic stated that he would take his own family in this van (after brake repairs) with total confidence as to safety and functionality. I drove the van and the brakes work excellently!

Same Firestone service advisor, John (no longer there) quoted me $395.00 + labor for fuel pump for same van. I asked, "Where are you getting the part?" He said, "From Autozone, right next door". I called Autozone and the manager told me the part was $129.00. I called John back and he said "$395.00 is what Autozone quoted me". I called Autozone back and the manager said, "Absolutely not true! " I threatened to report John and Firestone to Corporate at which point John installed the fuel pump for $129.00 + labor. John attempted to charge me over 300% mark up for this fuel pump.

** (current manager) quoted me around $378.00 to replace the spark plugs, distributor cap, rotors and wires for my 1998 Nissan Sentra. My mechanic at Gulf did the repairs for $144.00. That's a difference of $234.00 I spoke with ** this morning to complain about the excessive brake estimate and his reply was and always is, "we just follow corporate policy!"

I took my 2004 Cavalier to Firestone on April 11, 2012 due to bad exhaust fumes. In addition, the car wouldn't go more than 20 miles per hour on the road. Since Firestone wasn't able to determine the problem, a diagnostic test was performed. I would have thought Firestone would have at least test-driven the car first to see what the problem was. A control mod/unit and spark plugs were replaced. The charges amounted to $458.45. The service engine light stayed on. I took the car back the next day. I was told then that the car needed a catalytic converter which would amount to $710. I told the service technician I couldn't get this fixed at this time. Two weeks later, the car wouldn't start. I had the car towed back to Firestone and the technician said I needed a fuel pump, which costs $680.

At this point, I don't know what to believe. I paid $90 for a diagnostic test which should have identified what the actual problem with the car the first time. It seems like Firestone just starting coming up with one problem after another. I am very disappointed in the service and the method in which Firestone came up with all these problems just to make more money. Most customers would like to get the car working and can't afford to have everything under the hood fixed or replaced. Never again!

I took my car for an oil change only. Firestone at 10135 Bloomingdale Avenue, Riverview, Florida failed to tighten my oil plug. I did return the next morning. They added oil, tightened the plug and said my engine is fine. Lies! It wasn't fine. My poor car blew up about 2000 miles later. They had an independent inspector who informed me it was an isolated bearing failure. I checked the internet: there's no such thing.

I have a charge account with Firestone Complete in Memphis, TN. Whenever you pay your bill in the store, you are not credited as having paid until it is received in the offices of Credit First N.A. (PO BOX 81344, Cleveland, OH 44188-0344). The problem is no matter how early you go in to pay your bill, you are not credited as having paid until the store sends it and it is received in their offices. If it arrives after the due date, you are charged double the monthly amount; in my case, it's $24.00. I don't understand how your payment doesn't transmit to their offices as soon as the bill is paid in the store.

If you try to mail your bill, they'll charge you if it arrives in their offices after the due date. How will a consumer know when their offices have received the payment other than to send it certified mail? If you try calling in to pay the bill on the phone, you are charged $10.00 or $15.00. They can hold your bill for as long as they want and say it was sent after the due date (from the store) or arrived late in the mail.

You also have to pay them in cash. I have gone into the store plenty of time for my bill to be sent and have sent my bill in the mail in plenty and have been charged twice a late fee. I've noticed on my bill for May a late payment warning and I quote: "If we do not receive your minimum payment by the payment due date, you may have to pay a late payment fee of as much as $35.00. Minimum payment warning: if you make only the minimum payment each month, you will pay more in interest and it will take you longer to pay off your balance." I believe that makes it virtually impossible to get your payment in a timely manner in order to be able to charge late fees. None of this is explained to you in advance also.

Every 3 months, I take in my car for an oil change and they always find something in my Nissan Altima and charge me $500 or $600. It's ridiculous.

I took my 2006 PT Cruiser (silver) to Firestone on Hwy 80 in Jackson, MS on March 10, 2012 to have them look at the check engine light that came on my dashboard. I was told that my car needed a tune up so Firestone kept my vehicle from 7:04am until 1:01pm to complete tune up. When I picked my vehicle up, I was told that the light would not come on and that everything was done that needed to be done on the vehicle.

I went on vacation to Alabama that day and returned on Tuesday, March 13, 2012. On March 18, 2012, I took my vehicle to Firestone to get a standard oil change. They kept my car from 8:11am until 3:15pm. On the morning of March 27th on my way to work, my car began to pull and make a strange noise. I was able to make it to work and back home. Once I got home, I called Firestone and let them know my check engine light was back on and exactly what my car was doing and that I was not able to drive the car.

Firestone sent a tow truck to get my car and I was left without a vehicle for 2 days. I was told several different stories about my vehicle as to why it was not fixed because it was a turbo vehicle and Firestone doesn't work on turbo vehicles, etc. Firestone kept my car until March 29th at 4:47pm. I was assured the problem was fixed and that the smoke that was coming from the vehicle was normal because of the service they performed on the car. I paid for the part that I was told my car needed and was told I would not be charged for the labor.

My car continued to smoke the next day. I called Firestone and asked them if it was normal. I was told it was by Randy. On March 31st around 12:30, my car began to smoke heavily and pull again and the check engine light began to flash again. I called Firestone but did not receive an answer. So I immediately took the vehicle to them and explained to them what happened and let Randy and Neil see the smoke and hear the noise coming from the vehicle. I was then told they would have to look at my vehicle and see what the problem was. I called Firestone around 3:00pm and was told the parts they needed had to be ordered and would not be in until Tuesday, April 3rd. I explained to them I needed transportation to and from work and to get my children to school every day but I was told since I was not getting charged for labor.

I called the consumer complaint line and spoke to a representative and was given this case #**. She told me she would call the store and see about me getting a rental because I told her I spoke with Stoney and he told me he did not know the process. She called me back and told me the store manager said no, he would not give me a rental car because he was not charging any labor. I felt as though that was very inconsiderate knowing that I have a job and 2 children to get to school and other errands to run. I spoke with someone concerning my complaint on Monday and was given a rental car on April 2nd. Neil was very rude and treated me as if the situation was my fault and that giving me a rental shouldn't have been an option but like I explained to him several times, I need my own transportation.

Once again when I picked my car up on April 3, 2012, I was told it was fixed by Randy and that it was a part broken and that everything was fixed and I should not have any more problems. Now, here it is April 22, 2012, only 19 days and I had the same problem. Today, my car began to pull and slow down and the check engine light came on. I am stuck again, without transportation.

I called the complaint line and left my information for someone to contact me ASAP. I am very upset that this has happened again to my vehicle. My car is not working and I do not have transportation to work. I do not want that Firestone to even work on my car again because they have only caused more problems. I need a rental car until my vehicle is 100% fixed for good. I feel as though I should be reimbursed for all the money I have paid to get my car repaired. I have spent at least $600.00 to have my car repaired ($527.81 on March 10, 2012 and $91.30 on March 29, 2012.). It is not fair that after all this money has paid, my vehicle still is in the same nonworking predicament and in worse condition than what it was before I ever brought it to Firestone. It never smoked or pulled or made loud noises until they began working on it. Someone please contact me immediately about this claim.

The car battery on warranty went bad and we had to make two trips across town. They charged it overnight and charged us $26.00, and 5 days later, it died again.

I was told that the axles on my SUV were bent and would cost $900 to replace. I subsequently took it to another shop who said the axles were not bent and that the problem was a bad right, front wheel hub. On another occasion, I was told that the same SUV needed inner tie rod ends and that it could not be aligned until they were replaced. Again, this was not the case.

A professional mechanic inspected the vehicle and determined that the problem was not the tie rod ends, but the upper ball joints and the pitman arm! Also, I took the vehicle in for a tire rotation, which they said they did, but we could tell they didn't. The front right tire had excessive wear from bad alignment and that same tire was still in the same position after the rotation was supposedly done, proving they didn't actually do it!

I now have no confidence in bringing any of my vehicles to a Firestone service center. Something should be done about this place. It is the Firestone located at 26 Maple Avenue, Red Bank, NJ 07701. I have also heard similar situations happened to other people at the same place.

I purchased a J.C. lifetime battery for my 1967 Mustang, which I still have, and I went to your Firestone dealer in Fond du Lac, WI, and was told that they would not warranty the replacement on this battery anymore. I have been informed that Firestone bought Penney's auto and would have to honor the lifetime warranty. I would like them to honor this and replace it for free like the warranty said when I purchased it originally. Thanks.

I recently ordered tires online and had them delivered to this store. No one called to inform me about the delivery until my wife called and inquired about them. It was about 20 minutes later that a person named Walt called me to inform me about the delivery at which time, I informed him that I would pick them and have them mounted elsewhere. I was going to purchase four more tires from the store itself and inquired about them on Friday, 4/6/12. I spoke to a person named Nole who was to try and locate the tires and call me back to give the cost. He never did. So, Saturday, 4/7/12, I called back and spoke to a person named Walt who told me the same as the person before, only to give me the same result.

Unbelievable, that two persons working at same store would give the same type of service, this must be a common practice of customer service for Firestone standards. To whom this may concern, I will never take my business to any Firestone location. I would suggest you change your customer service manuals and have your associates study them.

I went there in, bought 4 new tires and as I left, I noticed my driver side window wouldn't go up. I came to find out my window was off track. So I called in, was told to bring it back in so they could take a look, so I did. After they looked at it, they said that the window regulator was damaged and quoted me $266 to fix it. So I told them my window was working when I went there, the mechanic that changed the tires told me yes, he rolled it down, it was working. So I argued for awhile and the manager said all he would do is deduct $100 from $266. They damaged it and don't want to fix it. I couldn't believe it, why did they touch my window anyways?

Third time Firestone has taken my money and not done a good job: I will never take my car to any Firestone again. I have been taking my car to Firestone for the last 7 years. Last summer, when my engine blew, I was told that Firestone had not fixed the head gasket after all. My mechanic asked me questions about what I had them fix. I explained I had paid almost $1,000 to fix the head gasket and oil leak. He informed me the reason my engine went was oil was leaking into the motor. I had been noticing some leaking but couldn't find where it was coming from.

Then just today, my battery had to be replaced which I bought from Firestone 3 years ago. They informed me it was the wrong kind of battery for my car. It was placed under the rear seat without being properly vented, etc. They had just stuck it there without being properly done. It could have caused a fire and released acid smells into my car.

A couple of weeks ago, I dropped my car off at a Firestone for a routine oil change. The tech pushed all my headlight buttons and got them stuck. I told the counter person, and he got angry with me and argued that the tech said he didn't touch the buttons. I showed him how the buttons were all stuck, but he wouldn't listen. I unplugged the back of the control box and said I would never be back. The counter person said, "Good. Have a good day."

I am a senior. My family is furious with Firestone! I have forked over a lot of money to Firestone. It's stopped now! Firestone technicians should be parking cars, not working on them!

I had 4 new tires installed at the Howell Mill Firestone store. I left my van for service to install the new tires. I received a call that my van was completed about 3 hours later. I asked that they put my spare tire back under the van when the new tires were done. When I received the van back, I looked under the van and the tire wasn't under the van. I opened the back door and the tire rolled out on me due to the van was parked on a small incline. I had to go back in and ask again to have the tire put back. About two weeks later, I drove the van and noticed that the van was wobbling at around 60 miles per hour. I took my van to the dealer to see if something was wrong with the suspension. I also had the front end aligned at Firestone when I had the tires installed. I bought the lifetime alignment some time prior at a different Firestone.

Anyway, the dealership told me that the tires were not balanced and that they were over inflated. I had the dealership lower the pressure to the allowed setting. The dealership asked me if I wanted them to balance the tires, I declined due to the tires were new from Firestone and that I would take it back to them. I went back to Firestone on 4/9/2012 and told them what the dealer told me and also said I would bring the van back at 7am when they open. No problem.

I got back to Firestone this morning, 4/10/2012, and told the guy at the counter what I needed done. He told me that he had no one working yet and there would be a wait. So, I asked how long the wait would be. He told me again that there would be a wait and I asked again how long before he could say anything. The manager started yelling at me and said that they weren't open yet. I hadn't realized that it was 10 min till 7am. I asked what his problem was and he kept yelling at me and never did apologize to me. I asked him for the boss' number and he told me he was the boss. I said no, I want your boss' number and he finally scribbled it on a torn off piece of paper and just the boss' number and not his name. I had to ask someone else for his name.

I have had enough at this point and sat down then he came back in and asked where the keys were. I handed them to him and he pulled it into the bay. That started working on my van and I went out to watch. He pointed out that I had a screw in the back tire and I told him that was why I brought the road hazard. They took off all the tires and re-balanced them and removed the screw. The screw hadn't gone through the tire, it was a small one. I continued to watch them work and put the tires back on the van. I also noticed that the guy that put the tires back on didn't torque any of the lug nuts on all the tires when I came in the day prior, I also wanted one of the tire sensors replaced. They didn't even mention that until the guy working on it got out of the van and said the warning system was on. I informed him and the manager that was discussed yesterday and was to be addressed this morning. The manager shouted in to the girl working at the time what was the status of the sensor. She told him that it would be later on in the day before it would be there.

This is a list of the things that that did wrong the first time that I had the tires installed. They did not balance the tires, no valve stem caps on any of the tires, did not put the spare back under the van, did not check the tire pressure, did not road test the van, did not clean the blue of the raised lettering that was showing. This is a list of the second visit that they did wrong. They did not torque the lug nuts, did not road test, did not give me any paper work, did not repair the sensor that I asked for the day prior, and finally, literally yelled at me for asking how long it might take to get the repairs done.

I called his boss and he apologized for the rudeness of the manager and I told him I just wanted my van repaired and he suggested that I bring it to his store in Druid Hills. I asked him to order the sensor and call me when it comes in and I would make an appointment. I have gone to Firestone in Douglasville and never had any problems. The only reason I went to the Howell Mill store is it is close to my work. I would strongly suggest that if your car or van needs work, not to take it to the Howell Mill Firestone store. I drive the back roads so I still don't know if the van is still wobbling.

I am a return customer of Firestone. I called and spoke with the store manager ** at 314-869-2626 and made an appointment on April 2nd. I explained that my car is displaying the check service engine and the car is continuously dying. I was advised that it was the idle speed control valve, which I paid $380.00 for the part in addition to the labor.

When I picked up the car later that evening, it was in worse shape than when I took it in for service. I called Firestone the next day and explained about the issue. I was asked to bring it back and they would test drive it to see if any issue would occur while in their possession. They called me back and indicated that they found no problems of what I had reported.

I took the car back home and again, it was experiencing the same problem. I had another mechanic look at the car after I explained that I had the idle speed control valve replaced. He immediately stated that the part on the car was not new and that in fact, I was given back what I thought to be the old part. The mechanic looked inside the box only to discover that the new part was in the box and never replaced with the old part. My significant other immediately contacted ** at 2:45 on April 6th and explained what we had discovered.

We took the car back immediately to have the new part placed in the car. I was furious as I paid for a service and not once but several times explained that the car was not running properly and was in worse shape after several days had passed. On Sunday, April 8th, the check engine light came back on when starting the car. The idle surge up so fast which is not was it should be doing. I have taken my car back.

As of today April 9th, I'm still waiting to hear what they plan to say what the issue is now. I think after this last appointment, I will never let Firestone service my car again. It is so unfair that we pay for an expensive service and the experience is not a good experience only to feel ripped-off.

I drove my car to Firestone because it ran hot on the highway. I was told that I needed a thermostat and thermostat housing. When I went to pick up my car it would not stay running, I was told that my valves were bent. Running hot don't bent valves. I paid for the repair in the amount of $625.00. The car is still in the lot and that was November 2011. It is now March 2012, I do feel that I was treated unfair, was told one thing and when I came to pick up my car it would not stay running. It was not like that when I drove it to the shop, not satisfied with car repair.

Firestone 90024 tried to rip me off but failed: Appointment was made over the phone a day before with Chris ** and online through Firestone for 7 am the next day. I brought in my car by appointment at 6:50 am the next day for a coolant leak. The car was written up by Jovanni. I told him I know where the leak is and brought in a new coolant hose that needed to be replaced. Jovanni told me they need to inspect the whole cooling system and initial estimate was for $69.99 for cooling system diagnostic. I agreed to this and asked him to call me as soon as they learn anything. He wrote the coolant hose part number on the back of his invoice for reference. I live around the corner from this Firestone (90024) and decided to walk by at around 11 am to see if they are looking at my car. I see the car parked just outside one of their stalls. No one was working on it. At about 2 pm, I get a call from one of their mechanics, Saen (pronounced Shawn).

He tells me that the car has several coolant leaks; they will need to replace those hoses that leak as well as the throttle housing and gasket as the two hoses that attach to it are also leaking and the throttle housing is corroded at the hose connections. I tell him I'll be right over and arrive 10 minutes later by foot. I asked Saen to show me where he found the leaks and the throttle housing corrosion. He points at some coolant hoses at the thermostat and the heating core area. The engine is dry as a bone. At this point, I suspect that Firestone didn't even do a system diagnostic since the engine bay and under the car is dry as a bone. I tell him there is nothing wrong with those other hoses he pointed out and nothing wrong with the throttle housing.

My car is a 1988 model. Some corrosion at coolant hose connections is expected. He calls Chris ** who tells me they cannot just change the hose. I know leaks and I want to change the bunch of hoses and throttle housing they want or I can leave and he won't even charge me for the coolant system diagnostic. I tell him that by calling at 2 pm and telling me his lies, he has wasted my day. I cannot possibly go to another mechanic at the end of this day and will need to take time off to go another day. This is the kind of "service" I would expect from Joe's Garage, but not from Firestone. Shame on Firestone for hiring such dishonest people like Saen the "mechanic" and Chris ** the "service advisor". Shame on you people!

This is my second complaint against Firestone Complete Auto Care. I have been going back and forth to Firestone since December 2011. Throughout all of this, I have been dealing with the manager ** in the Newburgh, NY site. As I have stated previously, this has been going on for a while after I took my car to the Wappingers Falls, NY site. I went in for a simple tire balancing because the front right wheel felt like it was shaking. Ever since that visit, the problem with my car seems to be getting worse (noise, etc.). I will say during one of my many visits to Firestone they did replace my tires because they were worn due to improper balancing and whatever else was done to my car, but this does not rectify the matter if the problem was not fixed. It's only going to cause these tires to wear improperly. At this time, I decided to take my car to 2 different mechanics and have them look at it and both told me it was the bearings. Mind you, previously Firestone and Honda told me it was not the bearings, suspension, or struts, yet I continue to have a lot a problems since Firestone worked on my car.

I called ** on 3/23/12 and told him what the two mechanics told me. He asked me to bring it in for them to look at it because he really didn't think it was the bearings. He stated if it was the bearings, it was not a mistake caused by Firestone. I told him that's not what I was told by other mechanics. I told him that they told me if the balancing or alignment was not done properly, this could cause damage to the bearings and Firestone did both. He then said if it was the bearings, it could be done for the amount $450-$500. I told him if it was the bearings, I would not allow them to do the work on my car. He told me to bring it in on 3/27/12, but call the day before and speak with him. I did not bring it in on 3/27/12 because when I called on 3/26/12, he was not working. So I tried for 3/30/12 and on that morning when I called, ** told me that it would be a long wait and said I can't come in then because I have to go to work. I then made an appointment to bring it in on 4/1/12 at 10 am.

On 4/1/12, I arrived to Firestone Newburgh at 10 am. About 15 minutes later, the mechanic took my car into the shop and put it on the lift. From the time the mechanic took my car into the shop, I was watching to see what was being done to my car. At 11:03 am, I went to the desk and asked ** how long before my car is ready. He told me that the technician was working on my car now and it should not be long. That was a lie because the whole time my car was in the shop, no one was working on it. After 10 minutes, I finally saw a technician go over to my car and spin the wheels and shake them. He then came out and asked me what the noise was and he was going to test drive it. The car was pulled out of the shop, but never left the parking lot. Yet the mechanic comes and tells me he took it for a test drive. This is beyond the worse service place ever. If you are a woman, they will try every trick in the book. I know I was treated like this because I had filed a complaint against them. All I want now is to have this kind of treatment to stop and whatever action can be taken against Firestone to be done. All they did was cause more and more problems to my car and try to pacify me with there lies. I don't believe they tried to fix the problem. I will never go back to them again nor do I want them to contact me.

I took my vehicle to this tire place for state inspection and they failed it for bad tire treads. They gave me a quote for new tires. My treads looked nowhere near worn out. I took the vehicle to two different places and they both laughed when I told them what I was previously told. They both suggested that I report the business to the local DMV. I will file a complaint on Monday about their deceptive sales tactics.

I took my car in for a nut replacement, a normal $45 job, but it ended up needing two and new struts + miscellaneous work which resulted in an approximately $450 job. I also left with my previously quiet sounding car, rattling. I asked the service guy what that was about and he told me I just needed to get a tune-up and that would make the sound go away. Another time, a routine brake job ended up costing me approximately $500. This is the third time this has happened to me at Firestone. A $100 job winds up costing five times the honest job! A similar tire complaint happened to a friend of mine. This company is a bad troublesome! Avoid it!

My youngest son is in College in Chicago, IL. He came home on a break to visit. While raining, he hydroplaned and hit a curb. We towed the car to Firestone, where he had had work done for years with other cars. They convinced him to get four new tires. They said that the frame was slightly bent and they could not fix that part. I was really concerned for him to make the trip back to Chicago, before getting a body shop to repair it. So, I was really uneasy! The Firestone dealer and manager assured us that it would be fine for the trip.

My son needed to get back for school and work. He had traveled about 30 miles from his destination, when the car started driving really bumpy. The rear passenger tire had come off! The car was completely totaled! He could have been killed! They found parts and nuts and bolts on the other side if the interstate! There was nothing left of the car!

Evidently, the lug nuts weren't tightened well enough for this to happen. We called Firestone and they are saying that they are not at fault! The rear tires had nothing to do with the front problem! I think someone needs to step up and admit and pay the price! My son gets his Associates Degree in Criminal Justice and Psychology this coming May, and he's only 21 yrs old! I am so proud of him! He works two to three jobs plus goes to school full time! This isn't right!

I paid $439.00 for brake drum repairs which I was told that Firestone could do by a Firestone personnel. Twice they have put defective drums on my Dodge Dakota truck, and now truck is even worse than before. Each time I go there and leave my truck it is a 4 hour wait just to get back what has ended up being a failed repair job.

My truck is now even worse than it was before I took it there. In addition to my still having the original problem, I now must drive extremely cautious because the braking ability is badly compromised. My truck now shakes badly as if it needs a serious tire balancing. I feel as though I have simply thrown away $439.00 for nothing. I need serious assistance

I had a bad experience at the Hermitage store on Lebanon pike. I got 2 tires put on last week. I came back this week to have another one put on. I waited a while got tired of sitting and walked outside to look at my van in the stall. I could not believe my eyes! The young man had my van jacked up in the rear in the center of the rear "axle". The "axle" is a very small metal channel, not made to lift the weight of the van. I called the service writer over, showed him that the "axle" was bending in the middle where the jack was. How stupid! I believe he did this to my car because I didn't want an alignment. The service writer asked the "mechanic" to move the jack. He did so reluctantly. I went back in and sat down.

I waited until my van was ready, paid and went to my van looked at the new tire's okay. I looked at the other rear tire, I asked to have balanced and it was never touched! I was livid, the mechanic said he balanced the wheel on the inside and left the "old" wheel weight on the outside. There were dried leaves still stuck in the wheel cover and the tire was obviously low on air. I cannot believe this guy, to let a car leave your shop with low air. As much trouble as your people and Ford had with bad tires. Firestone stinks. I will never go back.

I went to Firestone to get the snow tires off my car and my regular tires on. After about an hour or so, they told me that they would not replace two of my tires because they said they were too worn. That was a lie because I checked all my tires prior to my appointment. At that time, my car was up on the hoist and I felt that my car was being held hostage unless they could put two new tires on. That is extortion and I knew it. I had no choice but to pay or leave my car on the hoist. I can see from previous complaints on this website that this scam is regularly practiced by Firestone. My trip to Firestone resulted in costing me more than three times the original estimate. In socialist countries, the seller is happy and the buyer is not. Firestone is a perfect example of what is wrong with this country. Firestone is arrogant and needs to be dealt with.

Case number **, it took me three Firestone dealers before I got proper advise about front tire wear, (chopping) worn struts, camber, caster kit installed to achieve better in spec alignment.

My car's computer threw a code, so I took it to the Pueblo, CO store to have a diagnostic run on it. I had a strong feeling that the # 2 cylinder was misfiring. They ran the diagnostic and told me that the # 2 cylinder had misfired. I told them that I had already had that ignition coil replaced so it should be under warranty. Not only did they tell me that they wouldn't honor the warranty, that I had to go back to the original store that did the work, but that I also needed new plugs, plug wires, fuel filter and a fuel injection service. All of which had already been done within the last 30,000 miles. If they had bothered to scroll down on their computer, they would have seen because I have all of my auto repairs done by a Boise, ID store, who by the way treats me like gold!

Now, they're telling me that they can't find anyone to either deliver or go get the part and I have to wait for the rest of the day to get my car back. As far as I'm concerned, Pueblo's store are a bunch of rip-off artists that saw a single woman with out-of-state plates and decided to try to take advantage of her. They certainly don't believe in or practice good customer service. I've been a good customer of Firestone for years because of their customer service, but I'm more than disgruntled by the treatment that I've received from the Pueblo store. They don't live up to the high standard that Firestone has set as a company.

The Firestone service center on McChord Air Force Base, Tacoma, Washington. I took my truck in for service around 07:15AM on March 9, 2012 and was told that it will take 90 minutes to complete the service, but at 10:30, they have not worked on my truck. When you have this type of poor customer service on a military facility, I really think that it's time the base commander look into terminating Firestone's contract with the military installations. I will never take my vehicle to any Firestone for oil change or any other auto services again. They have the worst customer service! My husband was the one who insisted on using them, but I refused to have Firestone work on our other vehicles.

I came in here to change my oil and I was quoted approximately an hour. I was sitting here waiting for over two hours. The rep, Jericho, mentioned that Dean and David were thrown out of here and placed at a different location because of numerous complaints. He is not much better and looks for an improvement with customer service.

I was so frustrated I walked to the subway next door to find the employees lounging in the back and almost got ran over by a female acquaintance to one of the employees! I walked up to inquire about the ETA with another rep. He called them and said there was confusion. I will never return to this place. Poor service in every Firestone in the area! I'm totally ** off!

My vehicle had slow leak so I went to Firestone Complete Auto Care at 33433 Yucaipa blvd, CA 92399. I worked with **, service manager. He told me I ran over a screw and the tire would need to be patched but there was another patch too close to that puncture and he was unable to repair it. I asked for the spare to be put on vehicle. He came back to tell me that the spare was 10 years old and refused to place it on vehicle. He did say, though I could get a discount on a new tire and he refused to let me take my car. I called AAA and towed my vehicle to another tire center. I was told that indeed the tire had another patch, but it was on the other side of the tire and not even close to the fresh puncture. The second tire center, patched the tire for free and said that when I wanted to replace the tire to come to him. Guess what? I absolutely will. What a perfect example of dishonest service and great service.

On January 23, 2012, I called Firestone at 4566 N. Main St., Dayton, OH 45405 at (937) 277-6526. I spoke with **. I told him I just had a new battery installed and the car still would not start, especially after it had rained. I had AAA tow my car to their facility to check it out. ** later called me with numerous problems with the car, including 3 sensors that needed to be replaced. The total bill would be $1038.00, and I was told I could put this on 6 months same as cash account. I told him to go ahead and do the repairs. I told him I needed the car back as soon as possible, since it was our only means of transportation. I asked ** if he could pick me up (approximately 1 mile away), so I could get my car. He told me they don't do that.

I took a bus to go get my car on January 25. I had to cancel a doctor's appointment, and my boyfriend had to miss school because of this. After the repairs were done, I then took my car to Grismer Tire and asked them for a quote on the repairs I had done, which was about the same amount. The manager at Grismer said that it is very unusual that all 3 of my sensors (crank, cam, TPS) would go out at the same time. The car ran okay until it rained on February 29. The car would not start, and it stalled constantly when turning corners and vibrated terribly.

I called ** again, and he said to bring it back in. ** then stated it needed new ignition coils. They also removed and replaced the spark plug wire set and fuel system cleaning, which they did the first time and would cost approximately $500. I agreed for them to do these and put half of it on my Firestone card and paid the rest in cash. We then waited for over 3 hours at the station, since we had no other car to get home. I do not believe my car was repaired right the first time and was charged $1038.00 for repairs I did not need.

I got a nail in my tire on the way to see my ill father at the St. Luke's facility. I put the closest Firestone in my GPS. That was the worst customer service I have ever received from Firestone. The Firestone on Kirby will never get my business and I will never refer them to anyone. They were rude to me and downright mean. I left them and called around because they told me I needed a new tire. I called Seth on Bellaire and he was the most polite rep ever except the ones here in league city at the 646. I was shocked when he told me he could fix it as soon as possible so that I could be by my father's side. He told me he wasn't going to put a new one on it because it didn't need it. I would and will be referring people to his Firestone. He understood what I was going through. My father was ill, my grandson was with me and I dropped my son off so that I could get the car fixed so we could swap. I wish more of your reps would learn courtesy like Seth has. He needs to be shown off as to what is expected at the other Firestone. Thanks.

Monday, 2/27/12, my husband and I took our car to Firestone at 952 Patricia Ave., Dunedin, FL because the car was not starting well and the engine light was on. We were called and informed what all the problems were and they found many. I was told it would cost $1,311.39. My husband told him (Tim) that we did not have that amount of money and we were told they could put it on a six-month payment plan with no interest at the cost of $253 a month for six months and that was fine with us. Today, 2/28/12, we went to pick up the car and told the associate that waited on us what we were told about the six-month payment plan. He called our Firestone card and was told we only had $492 available on the card. We already knew that but we had the understanding that it was going to be put on this payment plan. I immediately became very angry. I feel we were led on and given false information and voiced my displeasure quite loudly.

If we had known what we know now, we never would have given the ok to do the work on the car. Now, we are back home and no car because we would not have the cash until Thursday, 3/1/12. I feel we have been lied to, given misinformation and now I question if we even needed all that work done. I was not verbally nice to the associate and will never use Firestone again if this is how you conduct business. I will send a copy of this to the Better Business Bureau and the Dunedin Chamber and will inform all my friends.

I took my vehicle into the Firestone on 3715 Randall Dr, Colorado Springs, CO earlier today for an alignment and a wheel balancing. My first complaint is that I scheduled the appointment days ahead of time, but still had to wait for over two hours before my vehicle was serviced. My second complaint was that the service representative was condescending to more than a few customers while I was waiting for my vehicle, even making a racial stereotype joke about my vehicle. Third, they never test drove my vehicle after the alignment. It still does not track correctly and the wheel is off-center. Fourth, when they balanced my tires, they put my studded winter tires in front! I am glad I noticed this, as my car is RWD and would have most likely spun out on the snow.

I complained about this to the service representative and his response was that the tires are about out of life as it is. I stated that the vehicle is Rear Wheel Drive and is unsafe to drive in its current condition. They took my car back and moved the tires back, but it took them over an hour to do so. I am not going back to this location again.

Tire Installation Valve Replacement: We have always had tires installed there and never had valves replaced nor had any problems. This time, they replaced the valves. Now the dash indicator light comes on periodically telling me that there is a tire monitor problem. I took car back and Josh tells me they don't know how to learn the system without keyless entry. So he tried again anyway. He told me, "If it happens again, come back." So two days later, I had to come back. I talked to Tom, Arthur and determined it may be a sensor so had me come back and they would replace it. So when I went back they replaced it and still had problems relearning the computer. I was there 1-1/2 hours and I still have the same problem. What now?

I brought my car in for a timing belt and when I got my car back, I couldn't drive it out of the parking lot. I walked back in and explained my problem and they said my brakes were jammed and it would cost $800 to fix it. There was no problem before I took it in and now I got my car back in worse condition than when I turned it over to them. They were very rude and mentioned that it was a crazy coincidence. After reading all of the rip off stories online, it is not a coincidence. They rip people off daily, not just at Store #021458 on McCord, AFB.

I had service work done at the Firestone store, 7700 E. Kellogg, Wichita, KS. This involved replacing three parts on my Ford Ranger pick-up, the blower motor without wheel, blower motor switch, and the blower motor resistor. In my opinion, the prices charged for these parts were extremely excessive. I was charged $76.25, $62.21, and $78.00 respectively. I compared these prices with three auto parts supply stores, and found I could buy them at full retail (average price); $43.32, $20.56, and $21.32 respectively for the three parts. This is a mark-up of 176%, 303%, and 366%, respectively. I have had telephone conversations with the Okla City Dist. Mgr., and the Sr. Cust. Retention Specialist (Asst. to the President) about my feelings on this matter. Their response was that because they have over 1,000 stores nationwide, are open 7 days a week, offer a 12/12 warranty, and pay good wages and benefits, they are entitled to charge two, three and even four times mark-up for the parts.

I related to them that I did not agree, and in fact, thought I had "been fleeced and had my pocket picked", and in my opinion, is neither equitable or ethical. I then went online to Car Talk (National Public Radio Program), and asked their opinion. They said "yes, that is a high mark up. Usually it is only a 30% mark up on parts". I am posting this to voice my frustration, and if they are doing it to me, they are doing it to everyone. I will let anyone who reads this make up their own mind, if they want to do repair work with a Firestone store.

On 2/15/2012, I took my 2005 Chevy Equinox in for an oil change and tire rotation. I received a call that I needed to get a back wiper blade and a new battery. I told them that my car was running fine and I didn't want a battery. When I went to pick my car up, I couldn't open the door with the door clicker. I opened the door with my key only to find my car completely dead. I went back inside and told them that I found it mighty suspicious that a car that was starting fine was now totally dead. The gentleman, I think his name was Pedro, showed me a chart saying that my battery was only at 450 out of 600 and that is why the battery was dead. I told him that I cannot believe that the battery was totally dead. I said, "You all did something." He then yells out she thinks we broke her battery and then offered me a new battery for $109.00 plus tax. I flew off the handle for him thinking that I was totally stupid. I said, "You mean to tell me that it takes 450 amps to open the car door?" I got on the phone and called my son and he said that if the car did absolutely nothing, that they had disconnected something.

The next thing I know, they offered me the same battery for approximately $85 including tax. I told them no! I said, ""Reconnect my battery," which they did. I have had no problem with my car cranking at all. I know that they were trying to scam me because I'm a woman. Not only scam me, but belittle me as well. I thought the day that being a woman meant you were stupid was over but apparently not. I am going to let the world know how I was mistreated and was tried to take advantage of by Firestone. By the way, my car is starting just fine.

I took my Kia Sportage to Firestone, Fort Shafter Hawaii on Dec 27, 2011. This was my first time taking it to a Firestone. My radiator had a hole in it so I already knew what the problem was. However, the manager named Christian said they still needed to run a diagnostic test and it will cost $71.99. By the way, they don't tell you that the service labor cost $71.99 too so you actually pay around $144 to have a diagnostic just for the radiator done. Anyway, I also mentioned that one of my windshield wipers was not working. I guess the technician who worked on my car noticed right away a screw was loose and just needed some tightening. I was glad that he did not charge me. However, the broken windshield wiper was noted on the courtesy check sheet "Driver wiper arm inoperable".

Today, I had to take my car in because the same wiper arm was not working. I tried to explain to Mr. Christian that I was here in Dec. and complained about my wiper and told him I was not charged to have the screw just tighten. He insisted that I needed to have an electrical diagnostic done which cost $110.00 to do. He pulled up the previous work's work order to show me that there was no work done on the windshield and therefore I must be making it up. I did not have my paperwork with me. So, I again tried to explain that it was something simple that the technician did to fix. However, he continued to say that there was nothing noted on the computer work order.

I didn't want a diagnostic test and I wouldn't have mind paying for the technician time to just take a look to see if it was the screw again. But to no avail, Mr. Christian said it was not on the work order and therefore made me feel that the only way to fix my wiper was if I would pay for an electrical diagnostic test.

I left the office to drive home to look for my paperwork. I found it and it was written on my Courtesy Check sheet "Driver wiper arm inoperable". I called Mr. Christian to tell him that I would like it noted on the computer that my wiper was looked at back in Dec. He said he could not add a note because the invoice was closed. He also said that they have a copy of the Courtesy check on file. I asked him so why didn't he go and look it up when I was there? His reply was, "What do you want me to do?" I told him I felt you were accusing me of lying about the wiper even though I was adamant about it.

It's obvious that this manager will only look at the computer and not look at a hardcopy to make his decision. He told me that yeah he could have looked at the hardcopy, but what is it I want? I told him I wanted to speak to the manager and he said he was the manager. I told him I would never bring my car to Firestone Fort Shafter again. And now, I plan to tell everyone and anyone about my experience there - especially by the manager. He should be fired. He has no respect and talks down to people.

I want you to know that I ended up taking my car to Goodyear and they charged me $26.47 and that includes an oil change. Last month, I took my car to Firestone, Fort Shafter to have a complete vehicle inspection done. Well, my oil was checked and noted that level was ok. Mr. Christian told me that if fluid levels were low, they would top it off during my complete vehicle inspection. Well it's only been a month. However today, Goodyear looks at it and tells me I need an oil-filter change. Guess who I believe and will go to from now on? That's right, Goodyear! Mr. Christian is a liar and is not to be trusted. He should be fired for being lazy, a liar and ignorant! The only option he offered was to charge me $110 plus to get an electrical diagnostic done.

NOTE: There was no other customer standing in line. I was the only customer in line. No one else is waiting for him to help them.

I took my car up to Firestone and dropped it off to have a state vehicle inspection done on it. When I arrived to pick it up, I was told that it had failed inspection due to a leak in the braking system (that the banjo washers were leaking brake fluid) and that the car would need several costly repairs. Despite my disbelief, I bit my lip and gave them the benefit of the doubt (I had 4 mo. previously completely replaced the entire braking system).

I took the car home and removed and inspected the banjo washers in question. There was absolutely nothing wrong with them. I then looked in my driveway and at my garage floor for any brake fluid accumulation that would surely accompany such a condition. I found none! I have done several oil changes since completing my brake work, and when doing so, I always check all the fluid levels, especially the brake fluid! It appeared with most certainly that it had not leaked a drop! It then occurred to me that they must have loosened the brake line to mimic part failure.

I then took my car back up to Firestone to pick up my inspection sticker. After returning, I told the manager what I had concluded, and how disappointed I was. He listened indifferently and acted annoyed with my presence.

Had it not been for my extensive experience with auto service (I used to do it for a living at one time) I surely would have been unwittingly duped into paying hundreds of dollars for unneeded repairs. I've never had to be the "whistle blower" before but the thought of this and how many other people have and will pay for fraudulent repairs makes me angry! I hope this complaint reaches the right eyes, and that somehow, someway puts an end to these dishonest tactics. Firestone Complete Auto Care is located at 12923 S. Hwy 71 Grandview, MO. Store # 024686

We took my 2003 Kia Spectra to Firestone Woodinville WA to have the valve cover gasket removed and replaced. To do this, they told us we needed a high mileage oil change. The next day after we picked up the car, we still smelled oil burning and over the next month a half that smell got increasingly worse (giving us headaches, etc.). Finally we decided to go to another company. They took one look at the car and said that the valve cover gasket needed to be removed and replaced because oil was leaking on the engine. This other company then truly fixed the car. I did get a partial refund for what we were charged by Firestone Woodinville.

I went to the shop to get two tires put on a 2002 Kia Rio and was told I would be getting 175/65R14 and a courtesy check. What I got was mismatched tires. One was 175/65R14 and the other was a 16, instead of a 14. The mechanic didn't do the courtesy check because the brakes need done.

After a routine oil change at Firestone Complete Auto Care Center in Huntsville, AL, I was given a customer invoice with the oil change billing attached to a recommended services estimation for shocks, struts and coolant system fluid services with a total charge of $1,273. I was skeptical about this recommended service, so I took my vehicle to a small mechanic shop to confirm the need for this service. Not only did this mechanic report that my vehicle was not in need of new struts and shocks, but that, if needed, his charge would be about $700. In light of Firestone's shady business practices, I have now decided to seek other car service centers for oil changes and repairs.

It's been December 18, 2011 since I received an invoice by fax so that I can get reimbursed by my insurance. I have called several times. It's sad that it takes this long for a fax. It's not like I am trying to get money out of you.

My 85-year old father took my car in for front end alignment and they did it but when he got the car back, it pulled to the right and he took it back within a few minutes the manager took it out and he said yes it does, they will fix. My father sat there another two hours and they kept taking other cars in before they would fix mine. When my father said something to the manager, he yelled and said that it wasn't their problem and that I needed new tires. I just bought new tires on Nov 18, 2011. I do not need new tires. He said this without even looking at the tires. My father was doing me a favor in taking my car over for a front end alignment and he had to sit there from 10 am until 3 pm. This is very, very poor business.

Firestone is not the same with all that has been going on over this shop. It has gone down hill all the way. I have paid for a service and expect it to be done and I am not getting satisfaction from them. John B is the manager who was arguing with my father and that should have never ever happened, bad day or not. I would like to know what you are going to do about this an entire day. Just sitting in Firestone is crazy. I take care of my car and I have been going to Firestone for years but this was just uncalled for.

On 1-21-12, I had my brakes repaired by my Kona Muffler Repair. When I picked up my van, the mechanic informed that the passenger wheel that was about to blow the wire on the inside was already showing through. I bought tires from the Kaiula-Kona Firestone less then a year ago and they are still under warranty. I drove directly from Kona Muffler to Firestone where the service clerk agreed that the tire needed to be replaced and was still under warranty. Firestone could not fix the tire on that day so I scheduled an appointment for Monday 1-23 at 12 pm. I asked the service clerk if we could drop my car off in the morning before I went to work. She said no, someone had to be here to sign for it so my husband decided to take a half a day off of work on Monday.

On Monday, my husband dropped our vehicle off at noon. At 2:15, he had heard nothing from Firestone so he walked back up and was told they needed 45 more minutes. Unfortunately, this is our only vehicle and he could not wait any longer. He needed to come and get from work so I asked to speak to the manager to try and figure out how we could resolve this situation and get the tire fixed before it blew and caused us or someone else injury. The service manager was Carl C. He was extremely rude to my husband. He told Alex, my husband, that he had two employees call in sick and he was working too. He never offered an apology and was trying to argue with my husband. My husband choose to not argue (it wasn't going to do any good) with Mr. C and asked for the keys back.

So my tires are still not fixed. My husband missed a half of day of work and was treated very rudely. I am a supervisor at Kona Community Hospital and I can understand how stressful it can be when your employees call in sick but it was no reason for Mr. C to take it out on my husband. When I am running late with my outpatient, I call and let them know and give them the option of rescheduling or coming in later. I do not make people wait three hours past their appointment time and not even let them know what is going on. Very poor customer service. If Firestone cannot meet their obligations and fix my tires then I want my money back. This situation needs to be resolved immediately before my tire blows. I feel Firestone is responsible for any loss of wages, rental car etc. I need a response ASAP please. I am on call at the hospital this weekend and I need a reliable car.

I bought 4 new tires in August 2011, and have had nothing but problems. My 2009 Toyota Prius, with 39,000 miles, now vibrates annoyingly on all newer blacktop, at speeds over 40 miles per hour! Older blacktop and concrete roads are not much of a problem. I have brought the car back three times, had test drives, and I was told by your franchisees that I have to live with it! I will not live with it! What I will do is not make another payment, until I get satisfaction, even if I have to have a new set of tires!

On 12/31/11, I took 2004 Impala in for oil change. I asked if they would check fluid levels. Before they did oil change, it came up with about $700 of additional work: $283 part that costs $82. They told me it had a coolant leak and needed a manifold set. I would have to do pressure test to determine where the leak is. They only did oil change. It ran hot after leaving, no water in reservoir and hardly any in radiator. I couldn't crank due to dead battery. I had it repaired a few days later which only cost $100 for hose replacement. I did not need manifold set, only small hose.

There was a hole in hose. Also, it was almost 1 qt low on transmission fluid and needed new battery. The time before this, at another location, they quoted $1500 of work needed. But the location, Saturday, did not refer to any of that work. I would have thought if they knew what they were doing and wasn't lazy or dishonest (whichever fits), they would have detected bad battery. They advised me of transmission fluid, which I would have had them add. And also, should have put water in reservoir. It looks like this store needs follow up on technical work in addition to work ethics evaluation.

I had a bad experience with the shop at Tower/Hampden in Aurora, CO. I went in for a new power steering belt and ended up having two belts replaced and an oil change. They charged me over $277, which seemed really high to me. When I picked up the car, the check engine light was on. I took it back the next morning and was charged $112 to clear the code from the oil change. The shop manager said there was no oil on the dip stick, but when I took it in, the low-oil light was not on. They totally ripped me off. I have been a customer for 6 years, but will not recommend Firestone in the future.

I paid $30 for a check and inspection of my air conditioning. They gave me a quote of $1,195 to replace and repair the entire system according to the inspection. When I agreed to the price, they started the work. They guaranteed me that it would be done in one day. At the end of the day, they came and told me they needed another $200 for a part that they had missed during the inspection. I agreed because I was already in too deep. I had no choice if I wanted air conditioning at this point.

The next day, I got in my van and noticed a bad vibration. Before I got three blocks, I had no air. The next day, they replaced a hose or something and the vibration was still there. They told me it was not in the compressor that it was my front end. I had the front end work done at another mechanic because I was already frustrated with Firestone (the location on Cherry Lane in Fort Worth managed by Sue ***).

When that got fixed, there was still some vibration. They checked and said it was not the compressor. About a week later, the van would not start. I took it to a mechanic in Cleburne and they told me that the switch that is built into the steering column had been replaced with a new one. But that the new switch had been modified to work. It had fallen out of place and that is what caused the van to not start. I called Firestone and they said that they had not replaced any switches. I had no proof so I had to pay the other mechanic to fix it. He used the same switch and bent it to fit but I ended up having to pay to have a new steering column put in.

I sent a complaint to the main office but never got a reply. After 13,000 miles the compressor seized and left me stranded again. But as usual, there was fine print on the paperwork. I did have a one year warranty but the labor was not covered because I had been more than 12,000 miles. I believe the vibration was because of the compressor from the beginning. I have no way of proving any of this. All I know is that I have had to spend a lot of money because of this air conditioner and now I am going to be out another $120 for labor on something that was supposed to be guaranteed for one year.

I will never spend another dime at Firestone. I will not ever buy tires there. I will not even let them fix a tire for me for free! I had a low tire and sent it to them to be fixed. They told me it was not fixable and that I needed a new tire. I took it to a tire shop in Cleburne and they found a piece of metal in it and fixed it for me for $7.

This Firestone is in Panama City, Florida on MLK Blvd. Their replacement parts are not to OEM specifications and cause damage. Their techs are 20 years out of date. They changed my factory rear shoes that lasted over 100k miles. They were noisy from day one. Then they started making metallic grinding noise. I took it back and they told me that their shoes were already worn down by 2/3 at 10k miles. The dealer inspected their work and told me the shoes are the wrong shape and my drums were damaged. Same story when they did my front brakes, factory ones lasted, their pads did not and tore up my rotors.

Firestone claimed my fuel filter is past due, and they had to drop the fuel tank to change it, said it will cost over $600 to do the job. Dealer told me the filter is a lifetime filter, and if it needed a change, it can be accessed in minutes through the passenger seat. None of their vehicles require removing the tank in the last 20 years unless you are replacing a damaged fuel tank. Firestone has even screwed up installing their own tires. Tires were way out of balance and vibrated at 40 MPH. They told me nothing was wrong. Took it to another place, and they fixed the balance issue.

Everytime I call Firestone in Gresham, OR, I get put on hold for a long period of time. The only time I don't get put on hold for a long period of time is when Jay the manager is working. When he is not there, I am on hold for a period of 20 minutes or longer before I hang up and call back and get put on hold again. I experienced this 3 times today 12/30/11. I am very unsatisfied with this customer service. I finally made an appointment with a competitor and again Firestone lost money. I am almost irritated enough to not do much business there anymore.

My wife took my car into the Firestone on Highway 9 in Alpharetta, GA because of a gas smell. The tech said the problem was the fuel pump. He replaced the fuel pump and the fuel filter. The cost was close to $800.00. After a couple of days, the engine light came on and there was still a gas smell. By this time, I was in Ohio and the Firestone there said it might be a lose hose and cleared the light, made sure that everything was tight and gave the car back. A couple of days later, the engine light came back on and I still had a gas smell. I was back in Alpharetta, GA at that time and took it back to the same Firestone that did the work.

I was told that the tech couldn't find the problem and "thinks" that it might be the gas cap and recommended that I change it. I did that and realized after that the car will give an alert if there was a problem with the gas cap. The engine light came back on and still had the gas smell. I took it back a third time to them and they said that they "don't know" the problem and they "guess" the problem "might" be the EVAP solenoid vale but wasn't sure. They then suggested that we contact the dealer and see if we can find the problem!

I went in and talked with the manager on duty and asked him what was going on. I get a call from them telling me that they don't know what the problem is and that they "guess", "not sure", "might" be the problem! I told them to take my car out and that I had no confidence in them at all and feel since I still have the same problem as when I first brought the car in I doubt that it was the fuel pump and that I was ripped off nearly $800.00. I took it to the dealer and in a very short time was told that there was a recall in for the fuel pump module and they took care of it at no charge. I asked them if Firestone could have found out about the recall and they told me that they could have if they would have looked.

I had a very negative experience with one of your employees at your Firestone Store in Clinton, Iowa. His name was Nicholas **. On my way home from work today, I had a tire blow out, while I was driving 55 MPH down the road. I did not hit anything. It just blew up. I got the car under control, and slowly pulled off the road. I got out and looked, and saw a big hole in the sidewall of the tire. I changed the tire, and preceded to meet my son, so that he could run it down to the local Firestone Center, to show them what happened (I had another prior appointment so I could not go myself).

When my son took the tire down, and had Nicholas look at it, he was told that it was drove flat, and there was nothing they could do other than charge me for a new tire. I had just been in to Firestone this past Saturday for an oil change and checkup. I received a sheet saying that the tires were all fine, and inflated to specs. My son said he was treated very poorly, and very unprofessionally, by Nicholas. He stated that Nicholas came across as very arrogant and cocky. He was told by Nicholas that if your dad has a problem, to have him call me. I did. After I told him that I was not pleased with the way that he had treated my son, and was going to let the Firestone regional manager know about this. He then started changing his tune and asked me to bring the tire back down, and he'd take another look at it.

I proceeded to tell him that it would not do either of us any good, for me to bring the tire back down, because I knew what really happened (blown tire), and what would make you change your opinion, that it was caused by me driving the tire flat. After repeatedly asking for a phone number for a regional manager, he finally gave me the name of Mark. I looked online, and saw this site, and thought that maybe this might be the best course of action. The set of tires were purchased on 1/27/2010, and have a little less than 40,000 miles on them. The tires are 117632 Affinity Touring Tires (Black Sidewalls) P195/60R15 87T 70,000 mile rating. I realize that the tires are not new. All I was expecting was a discounted tire price, because the tire was still in good condition, but he quoted my son a full list price. About $110.00, I think. Please let me know ASAP if you can help me or not. I need to get a replacement tire. I do not want to drive on the doughnut.

I just had a seriously negative experience with an employee at your Downers Grove, Ogden Avenue facility. The employee's name is Patrick-- he is rude and unconcerned about customer service. My daughter was told by your Batavia facility that we could pay for a major brake repair ($600) on the phone with a credit card. She is a graduate student, and we help her financially when we can.

She then had the parts for her repairs ordered and sent to your Downers Grove facility because it was closer to her apartment. She went to your Downers Grove facility after the repair was done, and Patrick refused to take the card over the phone. She had no other funds due to her status as a full-time student. She was standing outside in the cold, having walked over a mile to get to the facility, and she called me to inform me that Patrick claimed it was against company policy to take a credit card over the phone.

This would be fine if we had been informed ahead of time. But, Patrick knew the situation we were in and refused to help. I will never do business with Firestone again.If your employees cannot honor what we were told at a different Firestone facility, your company clearly does not need our $600. And yes, she wrote a check that I will cover, and she has her car. Nevertheless, this was a completely unacceptable situation.

I took my vehicle for an oil change on August 27, 2011 to the Firestone shop in Fort Worth, TX on Bolt St. The mileage at the time of my vehicle was 66,167 miles. The car had been running fine with no problems. On November 19, 2011, I was driving down the expressway on my way home when I noticed that my engine light started blinking, I immediately tried to swerve out of traffic to pull over to the side. As I started merging, I heard like a snapping noise and the car jolted. As soon as I pulled over to the side, I turned my engine off. I opened my hood and there was smoke and I could smell oil. I noticed that there was a trail of oil down the highway that my vehicle had left. I looked underneath my car and also noticed more oil on the ground. I took another look at my engine and I realized there was a 3" inch hole on my engine block. I then looked underneath at the oil pan and I noticed there was no oil drain plug. At this time my vehicle had 71,896 miles. I know the recommended oil change is every 3,000 miles or 3 months, but at 5, 729 miles there is no reason why the oil drain plug should just fall out the way it did.

I towed my vehicle to the Firestone shop where they last performed my oil change and explained to the store clerk what had happened. He told me to take a seat that one of his mechanics would inspect the vehicle. After about 20 minutes of waiting, the mechanic called me up and told me that the engine would have to be replaced and that they would have to cover the damages. I went up to the store clerk and asked him what steps would have to be taken now so that my vehicle could start getting serviced for repairs. He told me Denis the store manager was not in and since it was a Friday he wouldn't be in until Monday, so that they would call me then.

Since they told me my repairs would be covered, I left with the peace of mind that they had taken liability for the damages. On Monday, I waited around for a call and received none. I was unable to get a ride to the shop until the next day on Tuesday. Denis the shop manager immediately received me. He was very professional and handed me a claims form to fill out so I did. I handed him the form back and he told me that he would fax it immediately to the claims department and that I would receive a call from them so that they could handle the matter.

The next day, Andy from the claims department called me and told me that a third party inspector would be going to the shop to inspect my vehicle and write a report on it. He gave me the claims department main number because he said he would not be in the office for a couple of weeks. He said once they got the report they would give me a call. About a week went by and I patiently waited for a call from them. After not receiving a call, I called the claims department and I could not get through to any of the provided extensions to speak with their agents so I left a couple of messages for them to call me back. Later that day, one of their agents called me and told me that an inspector should be going down to the shop and have a report ready by the end of the day. Again, I was told I would be receiving a call.

A couple of days passed and no call, so for an entire week I was calling them and only got voice machines, so I left an abundant amount of messages. So another week passed by until I finally received a call. The claims agent told me that they had done the inspection and received the report. He then asked me to explain once again exactly what had happened to make sure they understood what had happened. I reiterated to him what I said in my original report. He asked me if there had been any signs of oil leakage before the incident occurred and I told him no there was not. He then told me that unfortunately they were not going to take liability for my vehicles repair.

He told me that since there had not been any signs of leakage as it would lead them to believe that it was wear and tear on part of the oil drain plug and the amount of distance traveled since the oil change before it happened, that they were not at fault for the damage and therefore not liable for the repairs. I told him regardless if there were signs or not it is not normal for the oil drain plug to just fall out. He said he was sorry but that there was not enough evidence to suggest they were at fault.

My vehicle is still at the shop and I am considering taking legal action but I'm not sure if I have enough evidence to support my case, and I'm not sure if I will even be able to afford hiring a lawyer. I am really frustrated as I strongly depend on my vehicle, being that I am a full time college student attending classes on the G.I. Bill I received from serving in the military.

I have bought 3 sets of tires for my Mercedes Benz e-class. This year in March I purchased a set, I had tires balanced, rotated, and aligned at a wheel alignment place. By May, they were cupped. I kept taking my car in and they kept saying there was nothing wrong. When I called for district manager, she told me to go to Mercedes Benz dealer to get the car checked. I thought Firestone was an expert in tires! Yesterday I took it in for rotation and balance. Well, they only rotated the tires because I did not specifically ask them to balance. So if I take my car in for an oil change, won't they change the filter unless I ask?

I have been buying tires for over 15 years now. The last set of tires they put on my Ford Expedition 03 are wearing out on the inside. I have taken the car back for them to correct the problem, but the issue still remains. I need a new set of tires now. They have ruined my tires. They are the only tire center that has worked on wheel alignments. What can be done to make this right? I am a long time consumer. Please help me. I hate going to a different tire center.

I took my truck in for an alignment. They said that they can only adjust the alignment, but the steering wheel, will be off 90 degrees. I said I might be able to live with it, but I had to take it back a couple more times. Once, because the two got way out of whack, and again,because the camber is off. I now am being told that my tie rod is hitting the wheel, and they need to drop the gear box to fix it the right way. If this is true, why didn't they say this months ago? I would like to know where I can take this, to get fixed right. Apparently not Firestone! I can't afford to keep leaving my truck, and finding rides. I own a company, and I need my truck to conduct business. Please call me at **. Thanks.

I took my car into Firestone to have the oil changed and to have 4 brand new tires mounted and balanced. When I received my car back, it was missing the center cap in one wheel and another wheel had the center cap really banged up and cracked. I took this to the store manager and he told me that he would take care of the issue. That made me feel a little bit better.

About 5 days later I got a call that my center caps where in so I stopped by to pick them up. When the tech attempted to put the center cap in the first wheel, the one that did not have a center cap, it did not screw in due to they somehow stripped the hole. The other one went in fine with no issue. So I had to contact the store manager once more. He said that they will just get a new rim for my car and I thought that finally they are going to maybe fix the issue that they messed up. Well the store manager told me that it was going to take a few days to get the money together, so I was like why is it going to take so long? He told me that it was a very pricey rim.

I went to the Mazda dealership to find out the price. It was around 1,100 by the time everything was said and done. So I went back to talk to the store manager and I told him that I would let him fix a few issues that I have with the car if he would rather do that then have to save up for a rim and he agreed to do so. We agreed that he would fix the vibration in the wheel, the rear driver side brake caliper, the idle for the car that consist of the rpm and the air/ fuel ratio gauge, the aliment and the gasket. Now he fixed the brake caliper and the two front rotors. He could never find the gasket, so I went out and looked and I found it and paid for it myself at Orileys! He did put the gasket on.

Now just the other day, I had a blow out on my front right wheel. I found out that it was due to not having all of my wheels lug nuts all the way tight. It was wobbling. I called the Firestone 1-800 number at that time because that is just crazy to not have all of my wheel lug nuts not tight. Then I went back to the store and talked to the store manager he said this is a never ending issues with this car, I was felt that that was making me feel like I'm doing something wrong. I mean I'm standing here and you are telling me that this is a never ending issue how do you thinking I feel! This is my car that you are messing up! I have yet to get the refund on my tire like he said he would do since I had a blow out and it was the stores fought since everything was not tight. And they have not fixed all of the issues that they said they would fix!

Also to add in two weeks ago I was at the store and they where fixing the front right wheel bearing and hub well they got the wrong part so I was told they where ordering the correct part again well a few days go by and I have yet to hear from them so I called and I found out that the manager Is on vacation and the part was ordered. Well I found out today the part was never ordered and I was told that he was not fixing anything else he is drawing the line. Well, what about you fixing what you told me you would fix? Well, I have sent a message to the BBB! and the consumeraffairs!

I had a flat tire and spoke with Derrick ** at Firestone to get the repair. He was very rude and said he was not going to repair my tire because of the rims on the vehicle. I have taken my car to Firestone several times before and never had this problem. He told me to take my car to a mom and pop tire shop down the street. So I asked them to take the tire off and I will pay for that and he said, "No!" Isn't that what they are in business for?

My vehicle was vandalized while on fire stone property around March 7, 2011. A police report was made, claims department called twice, due to me being sent over seas for 6 months while vehicle was in Firestone care. I returned the call when I received the message same day calls were made, left many messages with no response.

This is my second attempt. I paid your company $2058, over $4000.00 of my property was taken an in house job. Hood was dented, rear leather seats finished, driver side rear window was broken. I paid $250.00 deductable, $177.00 for window, $125.00 for radio to be installed for vehicle to be moved. A total of $552.00 out of my pocket. I received some of my items back from my insurance. This was unacceptable. I am contacting BBB you have lost a long time family customer of 10 years

I visited a Firestone store in Orange County and I noticed that my backlight cover was missing off my car. The worker said to me that he have a car like that. All I need is some backlight cover on the car, too.

I took my car in for an a/c problem and had a coupon for $14.99 that would do an inspection of brakes, steering, suspension, tires --over 50 components check. So I asked the manager to do that also. The manager was rude to me from the moment we began discussing the service to my vehicle. I should have just left but I really wanted my a/c evaluated. After an hour of waiting, I asked the manager for an update on my vehicle. This time, the manager was extremely rude and completely embarrassed me in front of other employees and customers. He then had the mechanic abruptly bring my car back to the front and handed me my car keys. I told him that I still wanted my a/c checked. He then castigated me a bit more before continuing evaluation of my vehicle. I tucked my tail between my legs and went back to my corner. About an hour later, the manager presented me with an estimate of $1,788.01, $769 was for a/c work and about $1,000 was for work recommended as a result of using the $14.99 coupon. I left the store.

When I called the store, the only tire that is close to this is twice the price. If this is how you get people into your stores then you need to look at how your customers are taken care of.

I am on my 4th trip to Firestone. They fixed 2 leaks that I had; one had to do with the water tank and the other one was beneath the car. My engine light was on, so I took it to Firestone in Millcreek, PA. They fixed leaks and said I might have a hole in the water pump, which turned out to be fine. My engine light is still on and this has been going on since the 10th of the month.

I took it back, and they said I needed a radiator cap, which they then put on for free and the receipt states that my engine light is still on, in which they said that a new radiator cap would fix it. They did not have one for my car so I had to come back the 3rd time for them to install at this time. I inquired about my engine light and asked if it could be reset and when they reset it, the light was off for 2 days. Now, I am going back the 4th time. Why must I go through this for 10 days now?

Today, I witness greatness from one of your stores in Phoenix at 37th St. & Thomas. The way they treated Sue and her ailing 2005 Monte Carlos was beyond nice. Last night, the manager with his workers stayed 30 to 45 minutes after they closed to make sure her car was tucked in safe into their lift bay. And this morning, without delay, they fixed her car 1st thing, and best of all, found another way to fix her car, saving her over 40% off the bill.

I went to the Firestone on New Bern Ave. on Tuesday, October 4, 2011 to make an appointment to get my oil changed and brakes checked. I talked with the store manager and informed him that I would be there between 7 and 8 on Wednesday (October 5th) morning and he okayed it.

I got to Firestone about 7:10 a.m. on Wednesday and was told that I would need to wait one hour and a half because the manager had put me in for a 7 a.m. appointment and three persons were in front of me. This is not the first time this has happened. You get told when you go in that you need an appointment, and when you make an appointment, you still have to wait and they do not tell you to be there 15 minutes early. They just take others ahead of you, or maybe, they book too many at the same time.

Just to start, after I get these two new tires that I have to pay for again, I will never go to Firestone again. Their rating is a big zero. In January 2010, I bought four new tires on my daughter's car. A little over a year and a half later, two of the tires that were 50,000 mile tires are going bad at 20,000. I did the normal routine of rotating them but two of them were still bad and bald.

I went to Firestone in East Brunswick, New Jersey Route 18, and I got every excuse on why this happened. The way I see it, they were 50,000 mile tires and only lasted at 20,000. They didn't want to hear it and made every excuse that they could think of. We talked to a guy named Jason, who happened to be the manager (when I asked for a higher management, he said he was it). I am so angry that after a year and a half, I have to buy tires again. And what pisses me off more is that I searched the Internet for Firestone Corp. offices and phone numbers but can't find anything on them. I will never buy anything from them again.

In 12/10, I took my car into Firestone in Garland, TX on Campbell Road because my car was stalling out in the middle of road at random times. They had it four to seven days, ran diagnostic test on it, said that nothing was wrong with it. I drove my car off the lot and the car stalled a block away from their shop. They came out and got the car started and said that they knew exactly what the problem was. They replaced a part and the car ran fine until 9/19/11 when I started having the same exact symptoms.

I took the car in on 9/29/11 at 9:00 a.m. They said that they would call me by noon, they never did. I called them at 2:00 p.m. and they said that the mechanic was working on it. They would call back soon; they did not. I went by there at 4:45 that afternoon and found that the mechanic was working on someone else's car and had not even done the diagnostics on mine.

I called them back at 3:00 today and they said that they cannot find anything wrong with the car--exactly like they had said the last time. They told me to just come get the car until it breaks down! Even though it has a one year warranty on parts, labor, and diagnostics, they refused to replace the part that is doing the exact same thing it was doing the last time and even though the symptoms are exactly the same. They are being very rude!

I purchased rear brakes and rotors using a promotional receipt for brake pads at $99.00. Immediately upon leaving, I heard a squealing noise from the car. Within a week, I returned and reported the noise. Repair was offered but I was unable to leave the vehicle for the period of time they needed it. I was told that the noise might be due to the new brakes and that they could replace the pads. When I returned again two weeks later, the car was returned to me with no trouble found. As soon as I left, again I heard the noise. Over the course of the next three months, I returned at least three additional times. Each time I was told that they found nothing wrong with the brakes. Each time I left, within a few minutes I heard the noise again. On one occasion, I was told that maybe the noise was with the front brakes. The noise became more noticeable until I reached a point where it was intolerable. This was shortly after they stated in a line item on an oil change receipt that they had done warranty repair on the brakes. I now concluded that perhaps it was the front brakes after so many returns, having them relate that no trouble had been found, and also indicating that they had done warranty repair.

So, I decided to do the front brakes. I allowed the same shop to do the front pads and rotor for three reasons. First, I felt that if they did the fronts, they would own any brake problem that arose. Second, and related, I wanted to avoid any finger pointing that might arise. Third, I could not imagine that after returning so many times that I was dealing with a company that would not have taken basic steps to ameliorate the problem. I could not conceive of the notion that they had not exercised reasonable care in performing their responsibilities.

Within the two mile journey to my home from the shop, I heard brake noise again. I felt it was perhaps due to the fact that the front brakes had just been replaced. I parked the car until the next morning when I drove it for five hours in traffic while listening to a constant squeaking and squealing noise. I returned to the shop and spoke to the owner expressing my utter displeasure with his service. He had been privy to my multiple returns. He had a mechanic take a look at the car. He first rolled it back and forth. He then put it on the lift. The mechanic then called to the owner who then advised me that I needed to replace the left caliper at a minimum, but that both calipers should be replaced. I told him that I was not going to do this because I had no confidence in his shop at this point. I reminded him how many times I had been back there and how just a couple of days ago, I had replaced the front brakes out of frustration, when they, in fact, probably did not need to be replaced. I asked if in all of these returns had they not checked the calipers? I also asked if they had properly reset the calipers during the original rear brake job.

Finally, I asked if they had checked the calipers before. His reply was to call out to the mechanic who indicated the caliper problem for a response. I informed the owner that this was not the mechanic who had worked on my car. I pointed out the one who had and said, "why don't you ask him". The owner's reply was, "you can't understand him. His English isn't that good". At this point, the owner asked what I was going to do. He said if you replace the caliper I will replace the pad free of charge, otherwise I'll have to pay for the pad. I again told him I would not replace the caliper. He then told the mechanic to put the wheel back on. This is when I left. At one point in the conversation with the owner he asked me if he should have had me replace the caliper before it was needed. I told him certainly not. I told him that I did expect him to find out the source of the noise, that I had reported on numerous visits, and for which, they repeatedly reported that no trouble was found.

Took my car to the Firestone on Rome-Hilliard Rd for an oil change and tire rotation on 09/04/2011. On the way home, the front left hubcap came off and put scratches on the bottom of the driver's-side door & lost the hubcap. I took my car back there on 09/22/2011 to get front brake pads replaced & told them what happened on my last visit. Paul, the manager there, more or less, said there wasn't anything he could do about that and he would have to go above him. So I said fine, replace the brake pads, I wasn't gone from there 20 minutes when I got a call telling me my car had brake fluid contamination, I needed new rotors & front pads & it would be $415.00. I told them I just wanted the front pads but they would not put them on without me purchasing new rotors & pads for $350.00. I told them not to do anything to my car and I will be back to pick it up and take it elsewhere. I took my car to the Toyota dealership yesterday where I had new front pads installed on my car and they said I did not need new rotors. My cost was $108.42.

On 5/20/11, I went in to get my dodge ram inspected because it shakes. I was told that it needed the sway bar link/Kit, remove and replace the stabilizer bar control link on both sides and sway bar frame bushings, stabilizer cylinder, remove & replace steering dampener. They said to take it to another Firestone on Washington Sq. Mall for balance. This was after they took my money $501.29. I asked if my dodge will be running right after all this and 'yes' was the answer. Mind you new tires at discount tire on 6-26-2010. They were balanced at discount tire because we have life time warranty .

On 6/16/2011, Michael said the dodge had knobby tires that were too big for them to service. He recommended new tires to correct vibrations. Why wasn't I told this to begin with? Okay. This inspection was done after prior inspection - so they didn't even inspect it! Okay. Now I took it again on 9-16-11. Mind you, we can still hear the knocking sound from the beginning and it still shakes. This is what they found (1-several lights not working $87.00. 2-upper radiator hose & lower hose $83.00. Poly Rib belt $56.99 - alternator drive $26.10. Intermediate shaft $104.90. I can go on and on. Tie rod end, Power steering, Bearing & seals, Steering and suspension, Wiper blades, "both" oil leak detection. Total is $2,157.05. We have been coming to this Firestone for over 9 -10 years, more or less, and I never had a problem. Its a shame. Can someone refer us to a good lawyer?

I went in for a flat tire repair. They refused to repair the tire. The reason they gave was that I had used Fix-A-Flat. Nowhere in my contact when purchasing the tires did it state that they would not fix the tire if i used Fix-A-Flat. Instead of fixing the tire, they sent me on my way with a bad tire that was going flat. Nice job Firestone. You have lost my business for good.

The car had been to Firestone several times, since the purchase in 2009. I have complained numerous times about the car, not driving correctly. Firestone replaced the brakes twice and the car still, did not ride correctly. I asked them to check the driver's side because it was pulling and was told that everything was okay, in which the tire manager signed the back of his card, stating that there was nothing wrong.

On April 12, 2011, I took the car back because it was driving worse and was told by Frank that they could not see me because they were too busy. I returned on 9/2/2011 and was told that I needed new tires and an alignment. Firestone gave me two new front tires and I paid for the alignment and did not put the hubcaps on correctly. I took the car to a Nissan dealer and found out what the real problem are the tire rods. How could they not know? Now, I have to pay for tire rods and another alignment.

I had a quote for tires for $1083. I added on some warrant services, so I did expect some increase in costs. However, I was shocked when I was hit with a $200 labor charge! I called the other 4 tire places I was looking at going to. None of them charge these "labor" costs. It was in their quoted fees. Ultimately, it was my fault for not nit-picking the bill before I signed for the work to be done. I learned a valuable lesson. And I will tell all my soldiers not to use Firestone.

They put the wrong size tire on my car and another repair facility found this 4 months later. After driving 22 miles to the Concord store, they told me that they did not have the tire in stock, when I was told to come right over. I asked them to order the tire and they said that they would and asked when I'd be back. I told them the next business day and told me that when I came, I would have to wait until they close since their customers would be ahead of me. This absolutely is the worst customer service ever! Not to mention very inconvenienced!

I brought in my car for a front-end alignment. The car drove fine other than it had some steering issues when dropped off. As I was leaving, I discovered a clinking sound in the left front tire, which I later found was the cause of loose and missing lug nuts. This could have easily caused an accident and possibly fatalities. When confronted, the Firestone employee I spoke with denied ever removing the front wheels. Even if, this was the case, part of their alignment service is a road test. I'm very sure something like that would have been noticed during any type of road test, considering they commented on the sound of my serpentine belt, which was quieter.

I went to Firestone on 8/27/11 to have struts and alignment done. The struts came to $198.00 and labor came to $251.94. The alignment was 89.99. After the work was completed, I noticed a hard pull to the right side of my car. I went straight back to Firestone. First, they told me they couldn't get my tires to factory specs because of another problem. So, I asked to be reimbursed for the alignment since they couldn't fix it. That's when Mike told me that if they noticed the problem before they installed my struts, then they would have stopped and told me they couldn't do my alignment. But since they already put struts on, they had to align it. Mike said if I fix the problem through them for 250.00, he would do the alignment for free. Also, he wasn't sure if that was the problem. He said that would be the first step in the process of elimination. It sounds like they want all my money. All I want is what I already paid for. I don't think it's fair that I have to pay for an alignment if my car is not properly aligned.

On May 2010, I went to Firestone in Greenville, SC. They fixed my brakes or so, I thought. I called the store. They told me to bring it in when I get a chance. So, I traveled from South Carolina to Biloxi, MS to home. I then took it into the store in Biloxi five times. The brakes have been redone three different times (complete brake jobs). Over a year later, I am still having problems with the brake! I have contacted the consumer affairs hotline. The company said it would be fixed several times! Now, my truck, which is a 2008 GMC Sierra, is screwed up. It means that the transmission is screwing up because of the sticking brakes!

On 14 June 2011, I took my car to the shop for repair issues (air-condition and another issue). They told me that my car needs air mass sensor and the A/C system has a leak and no refrigerant. In order to fix the leak and recharge the R134a refrigerant freon, they charged me $496.15. After less than a week, the A/C stopped cooling air so I went to the repair shop. They told me that they were busy and it would be better to bring the car next Sunday. I did not have time to go that Sunday so I took the car again to the shop on 20 Aug 2011. After inspecting the car, they told me that it needs a new compressor and some other parts, estimated at $821.61.

So, I asked, "Why did you recharge the A/C system if there was a leak?" One of them said that he does not know and the technician who worked on my car is no longer working there. I said, "Don't do anything on my car. I will come to pick it up without repair." When I went there, I spoke to two other people, discussed the matter with them and asked, "Why did you put the refrigerant freon without fixing the leak? Why did you charge me $157.98 even though any beginner knows that if there is no freon in the system, it means that there is a leak somewhere and should be fixed first before recharging the system?" He replied, "We did not find any leak." I said, "that was not professional at all," and left.

I took my mother's car in to have the tires replaced. During the service process, I noticed that someone had removed several gift cards and cash I received from my weekend baby shower. I contacted the service manager who seemed less concern about the situation and offered no answers. He just stated, "You must be mistaken. No one would steal from this business." I then contacted the local police which was even more waste of time. After that, I called my dad who is out of town and explained what happened. Since he paid for the service over the phone, I know he would be upset.

You could tell that someone was looking through the car, in places other than where the wheel lock key would be. I know that their technician discovered my gift cards and cash. His finger prints were all over my console and glove box. I can't believe that this could happen because it is such a low thing to do to someone. My dad just returned from overseas, my brother is still over there and now, I am missing gifts given by family and friends to me and my unborn baby. I will inform all my family and friends of this incident and encourage them to not use the Rockingham, NC Firestone Store. I also asked my father to place them on the Military Ban List. I was not mistaken in this. My baby and I should not have been victimized while paying good money for tire service at Firestone.

I had a fuel pump replaced and then I went to North Carolina. All of a sudden, the gas gauge went up, then down. After a while, it rested on empty permanently. I know that the unit that controls this is on the fuel pump. It was as if it came disconnected due to improper installation. The gentleman I talked to said that I would have to pay to have the unit examined.

Then, after (I guess) he thought about it, he called me back and told me to bring the vehicle in. I got scared. I was thinking that maybe they did it on purpose, maybe they didn't or maybe they would do something else to the car. I am at odds because I can't tell how much gas is in the car. And ever since I have moved back here, I have been ripped off so badly by most companies I have dealt with. I am a 56-year old widow and I don't have money to throw or give away. I expected better from Firestone, a company that's been around for years. They always had a good name that's why I took it there. I expected better than "Well, you'll have to pay again." I know that times are hard but that's why I paid all that money to them. I thought they were reliable.

Firestone replaced the wrong tire on my 2001 Lexus. They were supposed to replace the spare which was flat but instead, they replaced a perfectly good tire and left the flat spare. I've been told that a store supervisor would contact me to resolve the problem. To date, they have not.

There was a flat tire on my car. I went to this Firestone Auto Care store in Hoffman Estates, IL at 8:00 am on August 21,2011. The store technician found a nail on the surface of the tire and the manager told me that the tire is not repairable. He told me that I need to buy two or four new tires there which will cost me $700 for four tires. Since my tires are not due for replacement and I don't want to spend $700 for a nail in the tire, I left and went to the Walmart auto service center in Rolling Meadow. The technician in Walmart took a look at the tire and told me that he could fix it. It cost me $10 to get the flat tire fixed there. The $10 problem almost cost me $700.

My name is Therone **. I have been a loyal customer for years. I started getting my oil changed there over a year ago at Firestone. In 2010, I got my oil changed and by the time I got home, the oil had leaked out of my car. I called the store, they instructed me to bring my car back because the screw was striped on the oil pan. They put a rubber replacement on the oil pan at that time. When my next oil change was due, I took it back to the store.

Last week, I had a battery change, alignment fixed and tire rotation. I did not pay any attention to car tires and rim at that time. Yesterday, as I was cleaning my car, I found one of my tire and rim was changed; its 18" rim.

Today, I went to the shop and a guy named Warren ** was telling me that he don't know anything because he did not fix my car. He said that I ask the mechanic when he comes tomorrow. He is a sales associate in the store.

I don't want anything. Please fix my car. I just need my rim and tire.

My boyfriend's car started to overheat. He took it to Firestone, as they were close by. And he did not want it to overheat enough to cause damage. When he arrived, the temp was not yet in the danger zone. And the radiator still had plenty of water. He asked them to find out what was causing the problem. He told them to call him when they had a solution and estimate. Over 24 hours later, he still had not heard from them so I called. They said they needed to replace a heater system hose that was causing the issue. They also stated that the part had to be ordered and it would be another day or two. Three days later, they called and said that they had the part replaced, but the car wasn't fixed. He needed to have it towed at another shop, which they recommended.

We paid Firestone a total of over $400, plus $120 to have it towed (might I remind you that the car drove there with no problems and barely overheating). The second mechanic said that the engine is blown. And this is a very evident problem, to any certified mechanic, especially when running diagnostics. The only logical thing we can guess is that they saw a hose with a bad spot in it. They assumed that was the problem, without doing any investigating or diagnostic tests (which we paid for), and in the meantime running the car which caused the heads to warp. Then they could not admit that they made a mistake. And they tried to get our money and boot us out with more problems than the car had to begin with. A new engine + labor will cost over $4,000!

My wife took in our 1999 Saturn for a general inspection and oil change. Our brakes had been mildly squeaking (overall working fine) but she asked that they check them as well. Later that afternoon, we got a phone call where they informed us that both rear brakes are completely gone, that brake fluid is leaking everywhere and everything needs to be replaced to the tune of over $800. We couldn't really afford that so we told them not to fix anything, that we would just park the car and use our other car until we could afford to fix the brakes.

The sales rep puts us on hold, comes back, and says he can do the repairs for $600. We still said no. He comes back again with $400. By this time, red flags are going up. We told him to forget it, that we'll park the car. He asked if and when we do repair the brakes that we'll bring it back to them. We said yes. All is good.

We picked up the car the next morning. The brakes don't work at all, very spongy and need to be pressed to the floorboard in order to stop. Dangerous to drive but we live right around the block. Keep in mind that other than mildly squeaking the day before, they worked perfectly. I immediately think foul play.

We got the car towed to a nearby repair shop that received solid Yelp reviews. The owner looks at the brakes. No leaking fluid. Pads don't need to be replaced. Nothing. They're fine... except that there's a small spring/clip in each wheel's brake system (not sure what they're called) and both had been manually unclipped. He said there is no way for them to come unclipped without someone removing the rim and disassembling part of the brake system to get inside. This basically causes the brakes to work on the most minimal level and totally simulates brakes that are completely gone.

So we avoided spending $800 for a manufactured repair job we didn't need but spent $60 for the new repair shop to inspect them and hook the clips back in place. Brakes worked perfectly after that.

I just can't believe a supposedly reputable business like Firestone can get away with this. I know this isn't a rare occurrence. I'm sure this happens more often than not. Would this have happened had I, rather than my wife, brought the car in? Who knows. I had been using them for years. Who knows how many unnecessary repairs I've paid for. We nearly got boned for $800 in unneeded repairs!

I should have gone in to their business and raised holy hell, but I didn't. What's the point? We left them a bad review on as many review sites for local businesses as we could find. At least now consumers have a voice.

I took my 2002 Dodge RAM 1500 to the Firestone S Academy location here in Colorado Springs to have the pinion seal replaced. It cost $123.08. The service guy, Tim, wrote the ticket; assuring me this repair would not be a problem for them. So, they performed the repair. One week and 400 miles later, I noticed a very loud grinding noise coming from the rear end. At this point, I called Firestone explaining the situation. Jim (the store manager) said, "Oh, bring it back. We have warranty for all our work. So, I paid for the tow.

Apparently, they were so busy; it took them two days of having my truck to finally tell me they over torqued the pinion nut after they replaced the seal, which ruined the crush sleeve in the rear end, but they don't repair rear ends at this location, and that's why they have insurance. The store manager told me to go ** myself on the phone, and hang up on me when I told him that it was not acceptable. I waited a week and a half before one of their claim adjusters contacted me. His name was Dave **. He said if I pay to have the truck towed to another shop, they would reimburse me (it wasn't livable at this point). So, I did that. He then said they needed to have a third party inspector go take a look at the damage, along with my mechanic.

So, another week passed the inspector came out, and stood there watching this mechanic take the entire rear differential apart and taking pictures the entire time. The inspector said its quite clear that Firestone over tightened the pinion bearing, causing the bearings and pinion gear to fail. So, keep in mind I'm calling the corporate office the entire time everyday; asking why my truck isn't fixed. All I ever got was voicemail after voicemail.

Finally, the claims adjuster called me and said they don't agree with the report. They wanted to send a second inspector out, but they agreed to pay for a rental car. I already lost my job because I couldn't get to work. Another week passed; finally, the second inspector showed up. His report said my rear differential looked brand new, and he saw no damage. So, the claim representative said they refuse to pay for anything. My fiance and I paid 1,700.00 for the repair and rental car. I now filed a complaint to the Better Business Bureau (BBB); if it will not work, I'm taking it to court. They were extremely rude, and wouldn't tell me the truth about anything.

I brought my 1998 Cadillac Deville to Firestone in Bridgeport, Connecticut for suspension work. The bill was $1,275.

4 months later, I brought the Cadillac Deville in again for what I was told was a total brake line replacement. The bill was $1,017.

40 days later, the Deville was leaking oil. I brought it in this morning and was told it's going to cost me another $600. I was told back in June that the brake lines were all set and everything looked good. I was told this morning that they saw the other side of the car's brakes lines to be rusty but they didn't think it would need to be repaired.

Had I known I was going to need $1,600 in brake repair work, I would have gone somewhere else! Firestone likes to see their customers keep coming back for more repair work and more money. I would never ever use this shop again!

I called Firestone on Monday 07/25/2011 at 12:20 PM and made an appointment to bring my car in for a set (4) of tires (Bridgestone, Potenza) on Friday at 8:30 AM. Michael **, the store manager, completed the work order that morning (Friday, 07/29/2011) and advised that if there were any additional cost from the work order, which amounts to $1,001.28, he or someone would give us a call.

During the afternoon, my husband received a message from Firestone advising they could not find the lock key to remove the rims. When my husband received the message and returned the call to let them know it was in the glove box, they advised that they looked in the glove box and was not able to find the key but was able to remove the rims another way.

When my husband and I went to Firestone to pick up my car at approximately 5:15 PM, my husband noticed severe scratches and dents on all four rims. We expressed our concerns with Chris **, the service manager. After showing him the damage on the rims, he insisted there was no way their machine could have done the damage because the head on the machine is plastic and it looks like curb damage. My husband defended it was not curb damage because he cleans his cars himself and he would have noticed any damages.

Then my husband asked Chris, "How did you remove the rims without the key?" Chris again insisted the machine could not have caused the damage. Chris asked what he could do to make it better. Did we want more rims? My husband said yes because the rims weren't like this when we dropped the car off this morning and we would like it in writing. Chris advised he could not put it in writing and offered to replace one rim but could not replace all four. I questioned how he can replace one but not all four and he admitted it was possible one rim could have been damaged but not all four. I then concluded that if one rim could have been damaged, it is possible all four could have been damaged. He then said "Well what is it do you want, new tires?" I told him I wasn't asking for anything free. All I know is my car was not in this condition when I dropped it off. By this time a service technician had come from the back and was standing behind Chris commenting the damage is curb damage.

My husband went to the car, took pictures with his cell phone for proof of damage and told Chris to take the new tires they had put on my car off and give us back our old tires because what they were doing is not right. Chris asked for the keys back and said it would take about an hour and 1/2 and to give them until around 7:30 PM. He told us if we wanted to leave he would give us a call. We went into the service area to take additional pictures of my car because we were concerned about further damage. The service technician who came to the front desk a little earlier was standing beside my car with a smirk on his face and my husband asked what was he laughing at. The service technician started coming at my husband and told him they can take it outside.

Chris had to hold the technician back and kept insisting for him to calm down. We finally left the car with the intentions of receiving a call within 2 hours. Needless to say, no one from Firestone called us that evening to come back and pick up the car.

We called on Saturday morning (07/30/2011) and spoke with Michael. We explained the situation and our concerns. He stated that he had looked at the rims and agreed with Chris that it looked like curb damage. He explained that on Monday morning (08/01/2011), he would report this to the district office and set up a claim. An independent claim adjuster would come out, take a look at the damages and determine who is at fault. Michael suggested after that, if the adjuster determines it was the fault of Firestone, then they will replace our rims and if not, then that would be the end of it.

I called the district office on Monday morning and was advised that after the claim has been reported, it normally takes 24-36 hours for an independent adjuster to come out and assess the damage. I called the Infiniti dealer and questioned that if I lost my lock key to my rims and needed to replace my tires, how could I get my rims off. She told me it would not be possible to get them off, but they had a key and I could just bring it in. Also, I called another Firestone location and presented the same question. To take the rims off without the key would probably cause damage to the rims and he suggested I call the dealer and try to purchase another key. At this point I am waiting to hear from the adjuster.

Saleah **

My car, 2004 BMW 3 series XI, had an alternator problem. Battery was not charging, everything else was working pretty good. Firestone replaced the alternator, belt and did an oil change. Now, they don't know how to re-set the next oil change service display. Also now, my clock will not hold the time. Every time I start the car it shows blank. Firestone manager says I have to take this to the dealer, they can only fix it. To me it was working alright until it was taken to Firestone store. It went bad under their roof while they were working on it.

I had an oil change and tire rotation. When I drove home, one of the tires was missing a "wheel stud" with the lug nut that it comes with. Meaning only 3 of the 4 nuts are holding this tire in place!

This is not safe. I called and they wanted to charge me $80+ to fix it. I looked up the part and it costs $3. This is not how to run a business. I will never go back there again! I'll go somewhere else!

I brought my car in on July 25, 2011 for a tune-up. I received a quote from Elizabeth for the parts and labor.

I received a call from Patrick at 2 p.m. saying that my car repairs were completed but I did not receive any information on the phone regarding any price increase on the ignition wires. Patrick only discussed with me the need for my car to have the fuel filter replaced and a fuel tune-up was recommended as well. I agreed to have these repairs done.

When I arrived to pick up my car, Elizabeth spoke to me about how Firestone did not give me the correct quote on the ignition wires and the new wires cost more. But it wasn't communicated how the correct ignition wires were significantly higher in price (it was actually $71.63). Patrick did not communicate this information to me when I was originally contacted at 2 p.m.

I feel Elizabeth and Patrick have both acted dishonestly in this matter and have conspired to overcharge me on repairs. Also, order notes are typed on my sales receipt but there wasn't any communication to discuss with me about a throttle return spring missing from my car.

I took my car for an oil change. I have been going to Firestone for more than ten years so I never thought twice about it. I usually go to the Dade land mall and this time, I went to the Culter Ridge because it was closer to my home. I went there on July 7, 2011 and on the 11th, I heard a clicking sound coming from my car so I pulled over and checked the fluids. When I checked it, there was no oil in my car. I could not understand this because I had just got an oil change six days ago. They did say that I had an oil leak but they did not know where it was. I took it to a certified mechanic who gave it a diagnostic test.

I went back to Firestone and told them what happened. They said that there was a leak but not that it was leaking massive amounts of oil which I never saw. I asked them where the oil was which they put in my car six days ago but they could not explain. They towed the car back because driving it of course with no oil might damage it. This took all day, it started at 1:00pm and around 5:30 to 6:00pm, Ram, a man who worked for them, went to my car and lifted the hood. He looked at it then he got in my car and started it without putting oil in it. I know this because I was standing outside and smoking a cigarette. I saw him do this so when he got out, I said to him that I'm sure he's not suppose to start a car with no oil in it. He pushed the gas a few times. I counted three to four times and it sounded much worse now so he then put oil in my car and started it. At first, it did start but then stalled right away and he could not get it started again. At this point, it's almost closing time and I am very tired and this man, named Ram, was rude and he could not figure out why he couldn't start my car. He seemed to be rushed and aggravated so he now tells me that it's my battery. I said to him that there is nothing wrong with my battery. He waved me off as if I didn't know what I was talking about so I went inside and talked with Mr. ** and I told him that this man was being rude to me and that he started my car with no oil which I thought has caused damage to my car. All I needed was for him to put oil in the car and check to see if it was still clicking but now my car would not start. The manager said to leave the car overnight and they will see what the problem is.

In the morning, he could not get it started then the next day either so he rented me a car and told me that they would fix it. Next day comes, he calls and said that they got it started and it was the timing they fixed. He did not call to tell me this or to ask me if they could change the timing but they did it anyway so he said that I can pick up my car now. It starts but my engine is smoking and they told me that they don't do internal engine problems. I said that I don't have that problem, at first it was my battery then electrical and now internal. I felt something is so wrong here so I tried calling the district manager and I was bounced around from this person to another person. It seems to me that once I spoke with someone, they all of a sudden went on vacation. I then spoke with Ernie ** who helped me or so I thought with trying to get someone to fix my car. He said that my car was going into claims which I'm not sure what that means but I was hoping it meant they were going to fix my car. Dave, who was my claims officer, has gone away and I was sent to a Mr. Jim, who now tells me that there's nothing wrong with my car and that I would have to go and pick it up. I asked what if it's still smoking or making that noise then what are they going to do and he said that I would have to take it to my mechanic and get it on paper that what was wrong with the car was a direct result of something they did.

I felt like Firestone should be the one to do this and I felt intimidated by the managers who took the keys away from me at the rent-a-car. They seem to be only interested in getting the rent-a-car back so they didn't have to pay another day. I told them that the car is still smoking and the engine is still making noise but they said that there was nothing they can do and that I had to take it to a mechanic and get my car out. They insisted that I drove my car only a little while it's smoking and making noise and now I am having trouble with the steering which is now very hard to turn.

I have no car and no way to go to work or get home and I'm left with a car that Firestone damaged and doesn't want to repair. At this point, I think my car cannot be repaired. Please help me to get someone to listen to me so that I might be able to get my car replaced. It is my lifeline and to lose my car will leave me in a bad position. Thank you very much, hoping to hear from you as soon as possible.

Emily **

I got an oil change there and because between me and my daughter who were only using them and got 3 sets of tires and other stuff done, didn't think to check out my car after an oil change. After the oil change, I smelt oil so I thought they dust dripped oil on my motor. I thought, no big deal. Well, the smell kept getting stronger. I asked my son to check my car out cause I am disabled and didn't feel good and so he did. It was to full of oil. Well, I asked my daughter to call and talk to to them and tell them the problem. She did and they said if there was a problem, they would deal with it. I decided to check my oil myself just to make sure that was the problem.

I let the car sit over night and checked it. After the motor pushing it out, it was still over half a quart over. I sent my daughter to the shop cause my dad 84 was in the hospital. That was a mistake because they laughed at her and made fun of her and all but called me and my son stupid and said we didn't know how to check oil. Let me tell you something, My son worked as a mechanic before and I am 58 and been driving and checking oil since I was around 16 or 17 years old. The bottom line is that we never did them anything for them to do that to us. I know they think we are stupid but they took my car in the shop where my daughter couldn't see and must have taken some oil out cause all there is left is the damage it did and not the strong smell.

03/11/2010 I bought a new 75 month interstate battery from Firestone for my 2008 Saturn Aura and it came with a 24 month replacement warranty.

15 months later my car quits starting out of the blue with no warning, just dead in one night.

I call Hutto Firestone an they say bring the battery in and they will test it. SO I HAVE TO REMOVE THE BATTERY NOW. They test it and the test equipment prints a receipt that reads replace battery. Firestone gives me a new battery no issues.

I put the new battery in my car and it starts however my car now needs to relearn how the FOB, tire pressure monitor, automatic windows all work. I take it to Firestone and they tell me it's over their heads and I will need to take it to the GMC dealership, what a lie. Firestone was just pissed they had to give me a new battery at no cost and are going to punish me with inconvenience.

I just used this place to see what they'd say about a brake job done on my car at another shop (honest one), maybe raising the front end of my car and if a wheel alignment would fix it. I got a brake job done at this other shop and now the front end of my car is higher by about a half inch.

So I asked this guy at Firestone if they do suspension work and how much would it cost to lower my front by half an inch. He said $2000. I laughed and said $2000 to lower a car? He then said, $1,000 and started getting nervous. I only used them just to kill some time waiting on an order I had at another store down the street, because I only heard bad things about this place. I never would've even took it there for an alignment but I really just wanted to find out if they do suspension work and what the price would be just to get an idea what a tire dealer would charge for work like that. I wasn't gonna take it there. I knew they'd give me an overpriced amount but I didn't think he'd lie that bad.

This is the Firestone on little Patuxent Pkwy and a small guy with light hair was the one who gave me the crazy amount. These people are full of **. I could lower the car myself for a couple hundred bucks or less but I don't do car work. They actually missed out on a high-paying customer because I actually have 2000 to burn on an overpriced lowering job--just not enough ** to let it happen.

I live in New Jersey. My daughter's car (my car) broke down in Port St. Lucie, FL on March 6, 2011. AAA towed her car to Firestone All American Tire and Service. They told me the engine blew and I agreed to have them replace it (with a rebuilt). The store manager was nice enough at the time. I got a quote of $4,000 and gave a deposit. I signed the quote on 3/14/11.

As of May 16, I still didn't have the car. They were rude, and would not return my calls. If I did get the manager, he would tell me it's going to take as long as it takes. I called Firestone Corporate back in March and had a 3-way call with them. Firestone would not help me because they say the store is independent (just sell Firestone Tires). I was then told by my AAA representative that the shop was going to be closing their doors and they had to finish my car before that. Well, guess what? The shop closed and my car was locked inside for over a week. My AAA representative stopped by again and the owners (who never contacted me) told him that they got a company to come fix my car and that it was running well. I then had to pay the balance of $1,400 before they will release my car.

My daughter was stuck without her car for three months. When she got it back, we took it to another shop before she was allowed to drive it, just to find the engine had no VIN #, the wiring was not hooked up and they glued the radiator and the cruise control cable. The transmission cable had to be replaced as did the brackets under the car (holding the engine and transmission in). I still have all of the broken parts and the repair order from the new shop. My question is this, "Why would Firestone let anyone that they won't stand behind use their name?" Not only was it on their receipt, they have a large Firestone sign on their building. This is just awful and misleading. I cannot tell you how horrible this has been. I am out to send Firestone and this shop a message. Don't ever let them touch your car. 1888 SW Bayshore Blvd., Port St. Lucie, Florida - just in case they change their name - again.

I took vehicle in for 4 new tires. I was told I needed an alignment as well, which is fine. I should do one with purchase of new tires. They wouldn't tell me how bad it was, just that I needed it. When I drove the vehicle home I noticed my steering wheel wasn't center. It was off to the left and the vehicle kept pulling. I took it back the next day. Now the steering wheel was off to the right. I took it back again. They said they fixed it. I took it back again but it's still pulling to the right. They said nothing was wrong with it.

Finally, I took it to my Chevy dealer and all along my alignment was off, both camber and toe. I drove it for a few more days and noticed a wobble when at low and high speed. I wasn't about to call Firestone, so I went back to my dealer today. Lo and behold, the balance they did on the tires was 8 ounces off. Now I have 2 repair bills to pay and the car is fixed. Not to mention that the tires in the back have 21 lbs. of road force. Not that it will bother the car, only that the tires (Firestone Affinity Touring), and not cheap tires either, have either a soft spot or a hard spot in them somewhere. This whole ordeal has cost me almost $1,000.00 and took 2 weeks to straighten out. They gave me $120.00 credit. For a full set of tires? Needless to say, I will never go back to a Firestone service center. They should be ashamed of themselves and Firestone should have better service represents and mechanics for consumers.

I would like to add, beware of the pricing as well at Firestone. Every location gives a different price. When I received the written quote, the sales manager told me the quote was a mistake and they had to charge me more. What? By all means, don't let Carmen ** or Joe ** get anywhere near your car. I cannot believe these people call themselves mechanics.

I took my truck to Firestone for a maintenance repair of timing belt. When I went to pick up the truck, the vehicle was shaking and went in and told me maybe I needed a tune-up then told me to come back in a week to see if it's better. I told them I need the car to run as it did when I brought it in. They kept the car another day and gave me a rental.

When I went to pick it up, they told me something was wrong with the air and they fixed that as well. Ok, so a week and a half goes by and the truck overheats and my engine is now shot.

I took my car to be fixed on May 22nd 2011, as it was making some noises. I informed the Fire Stone mechanic and left the car so that they can look at it (Ford Explorer). They later called and informed me that the problem is on the brakes; both front and rear needs to be replaced. I gave them go ahead and they charge me $453.69 including tax. I went to pick up the car and drive it and at a few distance, it started to make the noise again. I took back the car the next day. The manager said that they have to open and check. Later they called and said that it was something else which will cost me $1500.

I was shocked because yesterday they told me it was the break. I discuss with the manager, Mike, and he said that he will give me a discount so it will be $1400. I decided to shop around and most mechanics agree that it was a rip-off. One shop asked me to bring the car. I called back the manager and told him that I will come to pick up the car. The manager, Mike, said that they cannot put back the parts they open even the tires, so I will have to tow my car. He proceeded to say that they will also charge me $800. I called the head office and they promised that they will talk to Mike.

The next day, I went to tow my car and Mike was in the phone. My car was not ready to be picked and the tow guy I had called had to leave. Mike still insist that I let them fix the car for less charge, etc. I was calm but I keep thinking to myself how dishonest one can be and still looking in my eye and not even apologizing for such a hassle leave alone the blander.

To make the story short, I had to call another guy to tow the car. I pay for the towing. I asked the other mechanic to check if they really replaced the brakes. He said yes and they put cheap breaks that cost $60. I was shocked. Remember, I paid $453.69 for breaks. I felt used as I have been a loyal customer to that shop for years. I cannot believe they have done such things. I had to recall how I used to return my wife's car to be re-checked simply because mechanics failed to do their job at the first time. I never make a big deal then but now when I recall all those incidents, I feel angry and used.

I had to tow my car, of course pay for towing, pay for charges again, and loose half day at work. I do not know how a human being can do this to another human being. Of course, the store manager did not apologize. He keep insisting that they are willing to help me. He has offered nothing than a poor service to a long-time customer.

I will never recommend anyone to Firestone. I suggest consumers to shop around before committing to any shop.

I had an scheduled appointment at 12 o'clock. I set up yesterday for a oil change, front brakes and rotors. The service was terrible. I am highly upset with them. I seen a lot of cars come in go while I was there, that were just walk ins. I had to ask a couple of their associates two hours later why my car hasn't went in yet when I had an appointment. All they could say was, "We will get to it eventually."

Five hours later they finally got my car done. I asked could I get a discount for it taking five hours. The manager said that all he could do was give me 25 dollars off. I don't think that was fair cause I took off of work early to make the appointment. While waiting for the car, my wife missed her doctor's appointment. And I had to call in at my other job which I had to be at by 4 o'clock. So they basically took off only 5 dollars per hour during the time I was there waiting with a 12 o'clock appointment. It shouldn't have took 5 hours. Once I got in the car to go home, I realized they didn't reset my oil life on the dash in my car, so I had to turn around in go back so they could do that. I have never had service so bad from them. I've been going there for over five years. Terrible terrible service.

I was going in Firestone Plaza location to get a simple oil change. The salesman told me the wait would be about one hour. I waited for two hours just to be told that I need about $1,000 of work to my car and the salesman insisted that I make these repairs now! My car is only one-year old and is still under manufacturer's warranty. I told them that I would take it back to where I buy my cars. That was not good enough for them, I guess, and said that they would give me a $300 discount if I got the repairs at that time--this is about three hours now for an oil change.

The bottom line is that the sales guys need help. I wanted the manager's name to consult with about the price for repairs and this guy would not give me his name. I don't understand this store at all. I know a lot of people that goes to this location and I have told them all about the service. My family and friends will find another service center to go when in need of any repairs to their cars.

I went to Firestone to purchase tires and have wheel alignment. I was told that the wheel alignment was for 6 months so I called to make an appointment to have the alignment checked around the 4th month. This was because during winter there were a lot of potholes in the streets and that's what I told him. The manager said that it was a 30-day alignment. I said that that was not what I was told. He then said that I need to purchase a lifetime warranty. Like what I said, I was told that I could come back within 6 months time and have the alignment checked and if it was off, they would take care of it. That was what I was told. I specifically asked before I purchased it. So now, I'm out of $80 bucks and if I purchase the lifetime warranty it costs $120.00. I don't think that it is right and the manager kept on saying that that was not what service guy told me but that was what he said.

My car overheated! Firestone towed it to their shop and did a block and pressure test. Mngr. Eric was nervous about it and does not charge me because he knows that they just serviced my car 5 days prior. He said he was concerned about the oil in the car. After having it for 4 days, he stated, "there is nothing wrong with your car; there is nothing leaking; it passed everything but, bring it to the dealer." Why, if nothing is found wrong? There were numerous calls back and forth to consumers, Firestone, regional managers, and corporate.

I managed to get the test redone plus a coolant flush. Now they found a leak where the radiator & coolant hose meet. Firestone repaired the radiator and hoses after 9 days of having my car. They said, "It's fixed. Pick up your car as it should have no more problems." I no sooner get it home and it goes up a bar in the temp gauge. The next day I took it to my Cadi dealer as I was told to do by the Regional Mngr., Joe **, and Corporate, Kathy **, to do should the repair work they did would not have fixed my car.

They are the ones who found and said the radiator was the cause of the car overheating. Dave ** was confused over paper work dates as he stated the paper work has the facts & he didn't care who I get to talk to, cause it's all hearsay. When I said there is proof documented from Firestone consumer, he said prove it. You have no proof and I couldn't prove anything. The only thing they did wrong was misdiagnose my car. I am in such shock. This is not over!

I ordered Air Rite Springs. I received the right spring kit, but the kit had the wrong size u-bolts, missing bottom brackets, and missing air valves. I called **, and spoke with Charles. I told him about the situation. That was on Thur, April 21st. I told him how badly I needed the correct parts and missing parts. He wasn't very sympathetic. I then spoke with Paul, his supervisor, and told him about the problem. He said he would follow up on it. Today the 26th, I called and found out the parts didn't ship till yesterday, the 25th. I won't have them till Fri the 29th. It would be so bad but this is the second set I have purchased within 2 years.

I had the problem with the first set as well. Your quality control department needs to know that the kits are not being put together correctly and that it has placed a major inconvenience on me for the second time. It seems to me that that department needs some major tuning up. The supervisor needs supervision --too lax. Quality control and customer satisfaction is in the toilet. I thought it was learning from mistakes, metrics, growing a business. There are lots of competition out there but it seems people want to get paid for what they think they know instead of what they think they do.

They did not do alignment on my car the right way on both Firestone shops where I brought new tires. They really trick you into believing they are doing the right thing, but they are not, and I bought the lifetime alignment. Very worn tires on the inside, I have to buy new tires again.

On 4/2/2011, I just finished a 12-hour shift and went into their store. I was greeted by "Kathy" and I told her that I needed brakes on at least two wheels. She had me wait and after approximately 30 minutes, they put the car on a rack and removed the tires. I also was asked if I wanted tire rotation to which I said no as I have lifetime free where I bought the tires. We agreed to just do the front brakes as the rear are still good. Then, Jeremy wanted to show me the tires on the car. We looked and made no decision verbally as the tires still had a few thousand miles of good tread.

As I had just finished 12 hours plus four of work and I am 74 years old, I sat and waited. I was asked about alignment and said okay even though the car never ever pulled to either side and the tires were worn mostly in the middle as if the pressure was too high. Then, I was told that the car was ready after three hours and was told that the bill was $776.62 when all I came in for was front brakes! I was never shown any tires to choose from. I just found myself more than $700 in debt for what was supposed to be just front brakes!

I asked why did they put on four new tires that I did not want. The very high-pressure salesman (Jeremy) said that I had told him to replace them, which I had no memory of doing, and was not ever showed tires to pick from and which tread I would like. So now, I am stuck with this bill. I have a part time job and am just on Social Security to live on so you can see why I shed tears over this transaction. As you can bet your life, I will never ever enter this business for any reason and I will make sure that the treatment I received will be known to all my friends, relatives, etc.!

I had my 1993 Chevy Lumina taken to Firestone Service Center to find out why the car would not start. Firestone declared that it was a faulty fuel pump and the price to fix it was $522.00. I said I could not fix it so I had it towed away. I decided to see if this other shop could do it cheaper, the other shop pressure checked the fuel pump and found out that there was nothing wrong with my fuel pump. I paid them $74.23 for the diagnostics. The other shop called me in and showed me that my pump was pumping just fine and I still have the same old pump and driving the car, they lied. It pisses me off. Had I said okay, they would have replaced something not broken! They are liars. I made them refund my $74.23 back, ASAP. They never diagnosed my car with the machine, I don't think they charged me as if they did, a 16-year alleged veteran technician.

It is with real sorrow that I see myself forced to file a complaint against one of your employees. But I believe that in these times of economic hardship, prestigious companies like Firestone cannot afford flaws in the exceptional customer service that characterizes you, and even less when this contributes to the loss of a young professional that represents the type of customer that you want to assure for your future well-being.

My name is Yanko **. I am a physician, in the specialty of psychiatry and also a college professor. Everything started three weeks ago. I drove my Mercedes Benz to your establishment located in 2250 SW 87th Avenue, Miami, FL 33165 because the computer of the car told me to check on the break wears. I was referred to that place by my mother, who, until this moment, has been a steady customer of yours and was intending to use the Firestone credit card as a way of payment (credit card that she intends to cancel as soon as possible) as well as all relationship with the company.

Once there, I was helped by Nelson who gave me an initial good customer service, and after the previous check up, the mechanics arrived to the conclusion that the car needed new brake front, rear pads, rotors, sensors, and the total job was at a cost of $871--which was agreeable to me. The job was done and the payment was made without problems.

Since the car was given to me, I noticed a difference, which I logically adjudicated to the fact that the parts were new and needed some time for adjustment. The car has progressively been taking longer to stop when I hit the break pedal. Although it works, I definitely feel the car in worse shape than how it was when I turned in to your establishment. Today, I decided to take a time off my busy day to bring it there again to check and prevent something that might become a bigger problem and a live threatening situation to me.

When I arrived to the place here is what happened: Yanko: "Hello, Nelson. I am bringing you the car again because I am noticing that the brakes are taking longer to stop and I am afraid. However, if this car is not the specialty of these mechanics, I understand, but I will go somewhere else."

All this was said with respectful and appropriate manners. The reason why I said this is perfectly justifiable and was not with intentions to offend none of the mechanics. In my field as a physician, I know how bad it can be when I see a patient with a disease to which I am not related or an age or gender that I don't usually treat--it might get tricky. In this case, what I usually do is delegate the job to someone more related to the case. Westchester is a community middle class and Mercedes Benz are definitely not the biggest percentage of cars that Firestone branch attends, so it is understandable that as humans, a mistake could have been made.

Nelson's response: "First of all, you should have brought the car the following day, not now that you are scared because the brakes don't work. I am really negatively impressed with you! That what you are doing is totally incorrect! You should not put the name of our mechanics down just because you haven't taken the time to bring your car back!"

Mistake #3: He is being judgmental. I am a customer with a real problem. I am an adult professional and I consider it a huge lack of respect to have one of your customer service representatives telling me that I am incorrect and that he was negatively impressed by me. I don't think you are paying him to do any of that. He treated me like I was his child and the real McCoy situation is that I am a customer that just spent $900 in services and is not happy!

Right after this, one of the mechanics took my car for a ride. When he came back, he told me, "I don't see anything wrong with the car. Do you want to jump out the windshield when you hit the brakes?" (This is understandable. The mechanic has not driven that car before so he can't compare with the way it was before. I don't really mind his comment).

This situation that happened to me and Mr. Nelson (whose last name I don't know because I was in such a state of shock that just left the place) goes against all sort of assertive communication that I am sure you strive for during training of your representatives. On the contrary, it proves to be reactive and aggressive communication. Of course, as you know, most of the angry customers--all they want is a sincere apology. Well, I accept the apology. However, this is a letter of feedback and encouragement for you to work on the communication skills and customer service of your representatives.

I had some work done on my 2004 Chevy Monte Carlo. I had brand new spark plugs put in and a # of other things. Well, a week later my vehicle was still not running properly. I took my vehicle back to fix the problem and they tried to charge me more money to fix the initial problem.

I purchased four new tires (100AP159 Primewell PZ900 Bl 215/55r17) tires on Jan 17, 2011. Approximately 2 days after leaving the service center, I noticed the driver's side front tire was low on air. I filled the tire to the correct tire pressure, and within two days, I noticed it was low again. The above-mentioned service center looked at the tire. Ron **, the Service Manager, informed me that the tire was not making a proper bead.\

I was charged $20.35 for this. For the past 2 weeks I've also noticed my right front tire was low as well. I returned for a second time and was informed of the same problem. I was again charged $20.35 for this to be fixed. I had no problem with tires holding air before this installation. I was told it was my rims. Why was there no problems before? If there was a problem, why was it not seen as the installation was being performed!? Firestone, you do tires, right? I was not happy the first time I had to get one of my new tires to hold air. Imagine how unhappy I was the second time.

Today February 21, 2011, I stood at your counter after paying, and cut my Firestone credit card up in front of your manager and. other customers. I then informed him I would never be back and would be contacting his corporate office. His only reply was "okay". What's really sad is the fact that he made no effort to even keep my business. I paid a total of $40.00, to keep air in the new tires. Your commission-paid manager is really pushing the limit! I'm a musician which means I'm on a microphone all night long. Trust me, I will take advantage and I also have 378 Facebook friends! Get the Picture!?

We went to Firestone in Bristol CT. and they told us that we needed a new radiator. They put one in and when we drove the car it made a funny noise. I called informing them I'd have to bring the car back and they said they would look at it. The guy told me the noise was a belt, I told him no. He then took a ride with me and then said it was the air conditioning compressor, which they could fix for another $500 (he didn't even look under the hood). Needles to say the car broke down then the engine has blown up that day.

They sent an investigator out and he said he couldn't find out why because there was oil and radiator fluid in the car. I think they didn't flush the radiator correctly and air got to the engine. They made us wait 2 months before even calling. Now they want us to pay for someone to tear the car apart and that would cost us more than it would be worth. Why do these companies get away with this? They broke our Doge van, we missed all of our kids' Christmas events at school and we couldn't go see our family on Christmas. I have a daughter with JRA and she missed a few Dr. appointments, this has caused an uproar in my home. This is not fair at all.

Because our time is valuable, I will be brief and to the point. Six months, four appointments, and $1,600 later, repairs are still not made. Customer service guys are very friendly, but watch out. The parts weren't ordered for scheduled appointments, and the mechanic even had to ask me which part to order. Customer is expected to keep calling in until parts have arrived; they won't call you. At the fourth appointment, I was told that the shop had ordered the wrong part to do the repair that had been diagnosed six months previously. I dealt with three separate employees, including the store manager, with same results. I will never take my car to this shop or any Firestone again. And I will make sure that all of my friends, family, and acquaintances hear my story.

I took my 2003 Ford Taurus in for back struts repair. I live on a budget and had several coupons. They only honored two if I remember correctly. I still had not enough money, the clerk asked my how much did I have. I say $800, then he mentioned for $1,000, "I will fix the struts and put 4 tires on your vehicle because we do make money off tires," were his exact words. I still had not enough money, he offered financing so I tried. I was declined, so my son tried and he was approved. We agreed to have the work completed.

When I picked up the car about 8:30 pm, I paid cash and some credit. It did not dawn on me until the next day my son mentioned that he did not honor his price quote. They fixed the struts and charged me for two back tires. Now here's the bigger problem. After driving the car, I was still hearing noise from the back. I took the car back and was told that they put the wrong struts on my car. I received a call from district manager who offered to honor the "Buy 1, get 1 half off" coupon. When they heard what I said the first time, they did not honor the original price quote for $1,000.

I wanted two tires and an alignment. I wanted good tires on front, and I signed the waiver. I was told that work would be done in two hours. I asked them to call; no one called. My brother and I returned. We were told that it would not be long. Then we were told we needed an alignment, which was what should have been done. When the vehicle was done, the tires were not the way we requested. After putting them the way we wanted, they said, "By the way, you have two nails in the old tires." I asked if they would repair them. They said yes, if they were repairable.

I asked, "Wouldn't you know if they were not repairable?" We were told we could try to plug them ourselves. My brother (who was a certified mechanic) and I looked at the tires when we got home. At least one of them was repairable. They were clearly too lazy to do what was right. They should have followed our instructions, and informed us as, soon as they found the nails. By the time we left, it was already four hours.

We left the shop with two tires that had nails in them, and we had wasted four hours. With the level of incompetence from the people I dealt with, I am not sure what was done was done well! The primary consequence is that my brother and I will not ever do business with Firestone on that base again, and will be sure to complain to the commander of the base. I will refer everyone I know to go to Mr. Tire, just off base! My brother is going to post this experience on his Facebook page, so all his friends will be warned.

I took my car to Firestone letting them know that my car was slowing down by itself. It was stalling out when I turned anywhere. While the car was being repaired, they said that they would have someone drive me to work. I wouldn't get back in my car because it is dangerous to drive a car with the check engine light on. The service man mumbled something and walked away, leaving me in the cold. I had to walk to work. I spilled coffee on me because I was struggling with my purse and lunch pale. So, I was soaked with coffee walking to work. I had to walk across the dangerous road and about four blocks after that. I was crying and freezing when I got to work.

They put new coils in the car. The check engine light was on and I was told that it was the catalytic converter. They charged me for a new catalytic converter and more fuel coils. My car was doing okay. About two weeks later, I was driving home one night from work and the car started driving itself at a high rate of speed. I pulled off the nearest exit and turned the car off. I started the car again and it was racing. The engine was loud. I managed to drive it off the highway and into a parking lot. I was parked and I let the car settle. When I started the car up again, all the gauges went completely over to the red areas. I immediately turned the car off.

I took it back to Firestone and they said that the problem was the cables. They said that they put a throttle cable in at no charge, but the car is still racing and loud. Apparently, they didn't fix the problem. Firestone had my car for one week and it still drives itself like I have cruise control with, which I do not have on my car.

Also, Haig said that they would pick me up at my work at 3:00 PM. When I was off my shift, they were not there to pick me up. I was so upset and furious. I had to walk over to the mall and wait for an hour until they decided to pick me up so that I could get my car back. When I did get my car back, the gas tank was nearly empty. When I took my car in to Firestone, it had a full tank of gas. I am furious on how I was treated and with their lack of professionalism. Firestone wants to see my car again but I can't keep paying them to fix it. I am afraid to go back there because they don't keep their word.

I called around 11am (1/22/11) to ask if I should make an appointment for two things: oil change and two new tires. I was told that I could just bring my car in right then. I arrived at 12:30pm. The work receipt says "in at 12:37pm, promised at 2:30pm." I waited there for four hours. They told me that one of my lug nuts was stuck and they had to break it off. Apparently, they didn't have any extra ones to put on once it was broken off. Why would a business not check for that? I left at 4:30pm. It took two hours to get one lug nut? Additionally, the salesperson (Darian) said he "got sidetracked." How is that an explanation? I sat in their waiting room for double the amount of time promised. If they were so busy, why didn't they tell me to come in later? I will never go to any Firestone store again.

I have known for years about the deceptive, downright lying tactics of Firestone dealerships. Many old stories to tell but last month, I had a rear tire on a 2001 Tahoe that seemed to have a slow leak and had been requiring air about once a week for a few months. I had a nail in that same tire a year ago and had it plugged at a small family owned Exxon where they still have a 3 bay repair shop. I started to just go back there, but was close to Firestone and figured even they could/should be able to handle something as simple and straightforward as my slow leaking tire. I was wrong.

After agreeing to pay $24.95 for the repair, which was double with what everyone else charges, I settled in for about an hour before the man at the desk said those dreaded words: Mr. **, can I speak to you for a minute? He informed me that the leak was from an old plug that they refused to replace because their liability would be so high if something were to happen in the future. And it will. He said, no way that plug can be replaced a second time. He had already prepared me an estimate for four top grade new tires, install, balance, all the extra warranties and all for $1,000 and highly suggested that I let them proceed. I told him to put that tire back on fast and give me my keys. I had to sign a waiver though, since my life would be in grave danger.

I drove to the Exxon station where the previous plug had been done a year ago. They apologized, jumped right on it, fixed it without even removing the tire from the vehicle. I told them what Firestone had said and he made me this promise and wrote it on a receipt that by the way, listed zero for cost. If the tire fails because of that plug or that exact plug fails again for one year, we will replace it free with your choice of five tires of the same size. He also noted that he had repaired/replaced needed parts on vehicles for years where people had Firestone receipts for those items being replaced recently. I was in and out of the Exxon in less than fifteen minutes after it took Firestone an hour to figure the best way to screw me.

If my vehicle broke down in front a Firestone store, I would have it towed somewhere else. Be warned, they're are trained and determined to take as much of your money as possible and lie like the devil if caught. 1,000 miles on that tire since the no-cost plug repair by a reputable and apologetic Exxon station owner.

On two occasions in the last two months (11/17/10 and 12/20/10), I brought my car, a 2002 Mazda 626 with 83,000 miles, to you with concerns about a loud humming noise emanating from the front wheel or wheels.

On the first occasion, I was told that the source of the noise was cupped tires. The recommendation was to replace the tires, which at that time had about 30,000 miles of wear. Since they had a 50,000 warranty, I was assured that the price for new tires would be prorated for the remaining 20,000 miles of warranty. I was surprised that cupping could cause the loud humming noise and asked for and received assurance that it was not a bad wheel bearing.

One month later, I returned because the humming noise had become much worse and I was questioning whether it could really be coming from cupping of the tires. At that time, I specifically requested assurance that the increasingly loud humming noise was not a bad wheel bearing. When I picked the car up 24 hours later, I was informed that a complete inspection of the vehicle had been done, and works of $1473.34, including parts, labor, supplies, and tax was recommended, specifically: 1. New radiator hoses, 2. Radiator flush and new antifreeze, 3. New front and rear struts, and 4. Four new tires.

At this point, I told the service manager that I would need to get a second opinion [A specific red flag for me was that the radiator had been flushed and antifreeze replaced about 500 miles prior to this time, at a different shop]. The manager I spoke with began to backpedal, suggesting that replacing the tires and keeping the old struts might be good enough to solve the problem.

The following day, I took the car to the Mazda dealer for a complete service inspection. The first thing they did was drive it and determine that the humming noise was a bad bearing on the front right wheel. Then, they elevated the car and showed me that there was no problem with any of the struts. They inspected the radiator hoses and found no significant wear or need for replacement. They showed me the cupping on the tires and recommended I have the tires rotated under the Firestone warranty, so that they would be riding in the reverse direction. They suggested the tires were otherwise in good condition and would likely last another 20,000 miles.

Two days later, I had Mazda Service replace the wheel bearing. The noise is now completely gone. Nothing in the way the car drives or performs gives evidence of cupping of the tires or faulty struts.

I am writing to you to express my outrage at your recommendations. They are either the result of gross incompetence or an outright attempt to defraud. Either case is unacceptable. Had I taken your advice, I would have paid $1473 for unnecessary repairs and been left with the original problem. Shame on you!

It took two and half hours for them to just check my brakes. I was late picking up my son from school. I was told since I came in at eleven am they'd be done by 3 pm. At 2:45 pm they just took my car to the back.

I have been going here since 1991 and have never had a problem, just the usual sales pitch, you should have this fixed or you need to do this soon. Being a retired mechanic and now I cannot do my own work, I depend on the people I trust, anyway, I took my F150 to a shop in Jensen Beach to have break work and any problems on the front end, and they checked everything and replaced what ever was needed, they advised me to get an alignment, as they do not do alignments.

The next day, I took it to your store and they told me that I would have to have this work done as the $79.99 alignment would not do any good unless I had this other done first. Ball Joints, both $541,96, both lower, front, ball joints, 2 for $19.00, cam and bolt kit, 2 for $39.99 each. It did not sound right to me as I had just had this checked so I took my vehicle to two different shops including the place that I paid to have the front end worked on and they both stated Firestone must have been looking at another vehicle so I took it to Tire Kingdom. They checked and aligned it for $79.00 and it runs perfect, so goodbye to Firestone.

This facility has created repair issues which did not exist before I brought my 1998 Ford Windstar in for battery and tire replacement. When I started to drive my car home, I noticed that my gas gauge and brake lights don't work! I specifically know for a fact that the brake light operated perfectly when I followed my son to Firestone. I just filled up the gas tank and the gas gauge was working just fine. I spent over $600.00 for the initial service. I have more things wrong with the van (25,000 original miles) than I did prior to bringing the vehicle in! This shop is a pack of liars and thieves!

9/27/10 I brought in my car to have it looked at after some disturbing sounds were prevalent while driving. I got a phone call saying the front shocks were bad and I needed an alignment. I spoke with Roger a manager at the store in Hutto, TX. He gave me a quote for $280, so I made and appointment the very next day. Of course Roger wasn't in. So the tech pulled my car around and showed me the total of $900! I was furious I had been given a quote that was so far from the total given that day. I complained and asked for Roger, but apparently they can't even call Managers on their day off. Needless to say they gave me a small discount and I got the work done. A month later I hear the same sound, so I bring it back. It took well over 2 weeks to actually get an appointment because they couldn't fit me in. Here is where it all gets very questionable about firestones ethics.

Little did firestone know that on Sept 15th I had my mechanic in DFW do a tune up, my brake pads changed, the belts, everything but the shocks & alignments. So now Mark calls to tell me that the real issue is the back shocks and because those weren't changed when the front ones were that it has now caused the mount to fold and need to be replaced. His exact words were he would have never changed the front shocks without changing the back. It was a waste of money!

My question was why did no one tell me this in Sept when they fixed the front? Then start the excuses that the staff that did the front no longer works there, he doesn't know, I must have misunderstood. That it's of course not firestones fault at all. Then he proceeds to tell me that my brake pads are 90% worn, and I need new belts because they are all frayed. I was furious and said I would be up there in 5 minutes to get my car and have him explain this to my husband.

Like I said little did this idiot know that I had just replaced the pads and belt. I told him I would bring him receipts for the work on the breaks, and he was completely full of crap. So my husband and I arrive 7 minutes from hanging up the phone. Guess what? Mark has left for the day! Of course. Probably needed sometime to figure out how he was going to crawl out of his whole if lies now.

I was already on the phone with corporate as the put my car back together. Now an employee has come out to tell my husband not to call corporate, that Mark is a stand up guy who will make it right. So now employees are begging for forgiveness? Mark offered me 1/2 off the labor for the mount. I assured him that firestone would be paying for parts & labor for the mount, since it was their fault it got ruined in the first place. After countless hours will corporate I spoke with Kathy **.

Just as useless as the rest of them. She was extremely frustrated that her offering to pay for the mount wasn't good enough. I assured her that if she was frustrated she could only imagine how we felt. I told up that I didn't trust her company working on my car. The latest repair list I got said the front & back struts were shot, needed a mount, the brake pads, a engine flush, a and belts. Clearly the front struts were done the month prior, so if the tech saw they were bad, that means they weren't done right in the first place.

Kathy kept asking what I wanted. I want someone to be held accountable. I want firestone to admit that they lied to a customer about false repairs. That they tried to take advantage of me and the situation. That their techs really messed up the first time and not got caught in more lies the 2nd time. She was shocked I didn't want her company to work on my car. I am now seeking my money back and asking that they pay a reputable mechanic to do the work. I am not giving up.

I will do whatever I can to get to the CEO and explain this terrible issues going on at the stores. This is a lie, and highly illegal at that. People go to firestone to get an honest opinion on their vehicle and honestly get it repaired. I have spent $500 only to find out the job wasn't done right. I have to wonder did they do this intentionally to make more $ off me in the long run? Sadly I believe it's true. This company should be shut down. Off to the BBB now, thanks firestone, you will be making my house payment now too!

I took my Rav4 for a maintenance service and they broke my radiator. I had to pay extra for installation of the new radiator. They said that it is normal for other car parts to get broken in their company. They also said the car will be ready in 4 hours and it took them 24. I had to pay 217 dollars more, left the car overnight in their company and had to pay for my own transportation. They do not want to give me a refund.

I took my rav4 for a maintenance service and they broke my radiator. I had to pay extra for installation of the new radiator. They said that it is normal for other car parts to get broken in their company. They also said the car will be ready in 4 hours and it took them 24.

I had a coupon to get the annual safety and emissions done for my wife's 2000 Chrysler Grand Voyager at the Firestone Complete Auto Care in Sandy, Utah. I was hesitant. I usually use a place that only does inspections and emissions, figuring that a shop that does repairs will look for anything they can to make more money. So it wasn't a huge shock that the van failed. They said that it had a bad tie rod ends and advised that I also replace the stabilizer bar links. The shock was the estimate, over $650.00!

I laughed at the guy and told him he just lost my business. I bought the parts and installed them myself, the parts totaled less than $80.00 and it took me three hours to do it in my garage with hand tools. I then took it to an alignment shop and had it aligned for $37.00 including taxes. I also replaced the stabilizer bar bushings in that amount of time. The parts were about another $13.00 and were not included in the estimate even though they were in far worse shape than the links.

I shudder to think what the surprise add-on cost for that would have been, had I been dumb enough to have them actually do the work. Over all, I spent about $120.00 plus three hours of my time and saved myself well over $500.00. A mechanic with all the air tools and lifts a shop has to offer could easily have gotten this done in under two hours. Apparently, Firestone has an effective rate of more than $250.00 per hour! Their parts markup is incredible. They quoted me $89.95 each for tie rod ends that cost me $14.99. That is a 600% markup. I called several shops around me, most were about half to two thirds of the price Firestone gave me. Even the Chrysler dealer was over $100.00 less! The bottom line is, never ever use the Sandy Firestone for anything. They will rip you off. Guaranteed.

They Lie! They damaged my wheel while changing the tires. They claim that they showed me the damage while the car was on the rack before they did the work. Only problem is that I left the car there over the weekend and was 600 miles away when the car was on the rack. What is worse is that Firestone the corporation will not honor their warranty either. Good lock with these guys.

I had to have my axle replaced because of a burst CV boot. A wrong axle was replaced the first time and I was told about it. They ordered another one, said it was the right one, and replaced it which turned out to be a wrong one too. An employee showed me that the axle had a play in the transmission so I should take it to a transmission place they recommended to get it checked, and called AMCO Transmissions. I took it to AMCO, but they claimed that it was the right axle and they could see a problem and needed to take my whole transmission apart to find out what's wrong. I said no and took it to the Mazda dealership and they said that was a wrong axle in there and that was the reason for the play causing wearing down of the bearing in the transmission.

I took my 2002 Hyundai Elantra to the Firestone Auto Center # 019828 in Goodlettsville, TN on October 17th. I was very disappointed with the service I didn't get. I took my car in because I needed a new connector for my negative battery cable. On Saturday, I wasn't able to start my car and had emergency road service come to jump start my car. It didn't need a jump start.

The mechanic who came out showed me where the connector was cracked and wasn't making a good connection. He squeezed it together so I could start my car and get it to a repair shop. The following morning, I took it to the Firestone in Goodlettsville. I said that I needed a new connector on the negative cable, and while I had it in the shop, I wanted my tires rotated (I purchased my tires there at the end of 2009) and an oil change.

When I signed the work order, I will admit that I should have read it. On the work order, it said to check the positive cable and do an oil change with no mention of tire rotation. When I picked up the car that afternoon, I was told that there was nothing wrong with the positive battery cable. I said that it was the negative one that needed replacement. He said that both were checked and everything was okay. I told him I saw the crack.

He proceeded to try to make me look like an idiot by saying that they weren't going to do work that wasn't necessary. The next day, I took my car to a different mechanic who discovered sure enough that there was a crack in the connector of the negative battery cable. If the Goodslettsville Firestones mechanics are not capable of doing such a simple repair, just say so, but to lie about it and try to make me sound like an idiot really angers me. It is not how I expect to be treated.

Last year, when I took my car in for tires, I asked them to check the squeal that my power steering was making. I was told that the only way to get rid of the squeal was to get a new power steering pump. I again went to a different mechanic who put on a new belt and I have not had any squealing issues since.

My husband and I went to Firestone in Palomba Drive, Enfield, CT 06082. We arrived at 11:15 am for an alignment. During the morning and afternoon, I was told alignment was done, and I had to keep bringing it back. At the 4th attempt, the general manager, Scott, explained that the upper right side had no adjustment for the alignment. To my surprise my vehicle had never been in an accident like he suggested. I have worked in dealerships over 17 years and know exactly what goes on with the upsell of service, but to defraud a customer is illegal.

I asked Scott to refund my monies, and in a very rude manner he said, "No refund, and if you want, I can just pull the car out and do nothing." I told him to do the best he could because I am going to complain to the DMV Department and the state attorney general. Around 6 pm, I called the Enfield Police Department to do a report, because after we left there for the 4th time, there was a clank every time I accelerated. The technician told me that it was a bolt that was left undone in the alignment process (by the way the car continues to pull to the left now), it is not aligned.

As the technician drove the car in for the 5th time, we see it dripping out of the car. He attempted to say that the brake like just went and they had nothing to do with this, but out of the kindness of their hearts, they would redo the brake like for half price. I had to get a ride home from the officer that gave my husband a ride home. I will have the police report, so this is how it happened: (1) About a month ago my husband went to Firestone and he was told that the front end alignment could not be done because he needed ball joint on one tire and they could do this job for $500.00. (2) I brought the car in for alignment at 11:15. (3) I again brought the car back to the technician; the car is pulling to the right. (4) I brought the car a third time, car is pulling to the right.

Then the general manager, Scott, comes out and explained that the alignment cannot be done because the right side of the vehicle is missing the part to adjust for the alignment. Thus, I asked for my monies back. He arrogantly stated, "I don't have to do nothing," and he could pull the car out. Seeing his anger, I asked in a very nice manner for them to do their best. When the alignment was done for the fourth time, he told me that they found the part, that it was under so much rust, and he promised me a copy of the final alignment and according to Scott, it was perfect and he was gonna give me a copy of the print out. He had the copy of the print out under the keyboard. I asked him for it and he stated that I did not need it. Now it was around 3:15 PM.

We went to the bank which took us about an hour. When we finished in the bank, we get into the car and all of a sudden there is a clank every time we accelerate so I called Firestone again and the person that answered the phone asked me if I wanted to bring it in right away or tomorrow, and I said, "No, right now." As the technician gets in the car, he hears the clank and he agrees that the clank was not there before. He told us that he had left a nut loose and that had nothing to do with the brake line. The guy behind the counter told me in front of the police officer that the clank is from the brake line and I told him that the technician has a different story. The technician drove the car all 4 times.

The vehicle was brought back for the alignment, but now the brake fluid is all over the place, and just because they reduced the price of fixing the brake like in half. The police officer gave us a ride home and saw that out driveway does not have a drop of oil. The police officer told me that if I drive a vehicle knowing that it is not safe that any person could be arrested so I had no choice but to leave it to get fixed. It will be ready tomorrow.

This letter along with the pictures of the leaks and the clean driveway and the police report will be used for the DMV and the State Attorney Blumenthal complaint we will be filing. I want a full refund of the bad alignment and the $322 you guys want for fixing what you broke. I could have gone to any other place, but I use to trust Firestone.

On October 6, 2010, I went to Firestone on Crain Highway for an oil change and to have the car's alignment checked. While paying for the requested work, Aubrey manager/service advisor) asked if I felt the car rock when I started the engine. I did not respond; I just looked at him. He proceeded to tell me that the car's engine mounts were bad and needed to be replaced immediately because it caused serious damages to other parts of my car. I still did not respond, but completed my payment transaction.

He then went on to inform me that he was including an estimate in the folder and the estimate was good for 30 days. I took the folder that contained the completed work receipt and the estimate and walked out the door. When I immediately called my mechanic of nine years (car has been running great all this time) and explained what had just happened, he told me to bring the car to him, which I did the next day. And just as I/we thought, there is absolutely nothing wrong with the car's other mounts. It was a scam!

Although I was not scammed into getting the $584.39 estimated work done, I just want to let someone know what is going on. This is second incident, but with the Firestone located on Andrew's Air Force Base, Maryland.

Had an oil change on 3/6/2010 and the mechanic hyper tightened the oil plug and filter. This is in violation of specifications on standard oil changes. This hyper tightening of the oil plug and filter resulted in additional repair costs on the next oil change with a stripped oil plug and a jammed oil filter requiring special tools and extra labor to remove and replace.

I went to this Firestone location on 09/08/10 to get them to look at my car. It had a terrible vibration on the front-end. I spoke with Chuck about the problem. He said he couldn't take any more customers, they were backed up. He did say it was probably a tire that was causing the problem and not the front end. He didn't even try to look at the tire! He told me to come back in the morning. I drove to the competitor (Sears) Auto Service Department. The customer technician immediately came to the car after I told him what the car was doing. He showed me the Firestone tire that had knots and bumps in it. He also said that that is what caused the car to drive the way it was driving.

I took the car back on 09/09/10 and talked to Chip ** about 4 pm. He couldn't service the car, same problem as Wednesday, they were too busy. He assured me he could service the car on Friday. I asked if he was sure and asked for his card. On 09/10/10, I went back to Firestone about the same time, talked to Chip, he said we can do your oil change today. I do not need an oil change; I need someone to fix my tire. I asked if it could be prorated, he said the tire was too worn, and I told him that I had already explained it to Chuck to no avail. They didn't have a tire similar to my tire in the store. He could not get it until Saturday. He also stated that an alignment would have probably helped the wear of the tire. I went in on 08/06/10 to get an alignment and the same scenario, no help, cannot do it. I went to Sears and purchased a tire that day. (I purchased a lifetime alignment from Firestone.)

On my way home from Firestone on 09/10/10, I had an accident. I drove over a speed bump. It was only 3 miles from the store, and had a blow out, the car went out of control jumped the curve, and I ran over a brick mailbox, and my car was totaled by my insurance company State Farm. Nevertheless, I will not be coming back to Firestone for any service, and I am requesting at this time, a full refund for the lifetime alignment I paid for and have never used because I couldn't get serviced by this store. I have been a Firestone customer for 20 years, and I am very disappointed and upset about the kind of customer service I have received in the past 6 months. I had to go to Walmart in August to get an oil change because they were too busy that day also. I have been in retail for more than 36 years and I know that customers' needs has to be a priority, or you will not be able to operate the business and be profitable. I am a very concerned ex- Firestone customer!

I received a $10.00 coupon in the mail for an oil change. I called them and told them what kind of car I had, a 6 cyl Lexus. He told me to bring it in no problem. When I got there, he put in the computer all info, my name etc. And he told me it would be $45.00 instead of the $19.95 quoted, $29.95 less the $10.00 coupon. The reason was he had to get a special filter. The only reason I went there was my Lexus has Bridgestone tires on it. And I wanted to meet the store manager because someday I would need new tires. But now I will never go to Firestone!

A few months ago, I went to Firestone to have a water leak in my engine repaired. They claimed to have done a pressure test but didn't find the problem. I kept having to put water in the radiator and the problem got worse. I took it back and was told it was the head gasket but they couldn't fix it and I should go to a Firestone a few towns over. I wasn't sure the car would make it, so I went to the local dealership instead.

It cost me about $6000 to redo the whole engine. It took nearly two weeks to get all the parts. In the meantime, I had to rent a car. I had to put these expenses on a credit card which will take a year or more to pay off, especially with the high interest. I filed a claim with Firestone but was denied, so now I have to pay back my high-interest credit card, which should take over a year. I would advise anyone considering using Firestone to think twice and read all the complaints against them first.

In that store, employees are not honest because they charged me too much money for a broken air conditioning (a/c) and my a/c is not working. I want all my money refunded. They should be able to tell what is wrong with my a/c when they charged me 39.99 dollars. The next time I went to fix, they still charged me for a/c check and another fee was added.

If they did their job the right way, I don't have to pay a second time fee for a/c check service when they checked my a/c for the first time. I am not this much upset plus my a/c is not working. I want my money back full refund.

My son went in to get his car inspected and then got a phone call saying that his brake light wasn't working and it wouldn't pass inspection and they would need $88.00. So, he said he needed it fixed it since it was so late in the month and allowed them to go forward for $88.00. However, they came back and said that it was going to cost $160 total for the whole thing and he had them restate the amount but when he came to pick the car, the bill came to $259.65.

Steven was very clear that he would have to pay $160.00 and it was never clearly stated that it was $160 on top of the $100 he was already quoted. It was definitely presented that way to him with the intent to deceive the customer and it's probably a very practiced and effective tactic. However, in all earnestness, it feels like he was totally taken advantage of because of his age and lack of understanding of how conglomerates can take advantage of the uninformed public. Seriously, this is probably not the first time as I have it done to me once a long time ago but now I know better. I must say that it really was quite the bait and switch and a creative play on words that got this sale.

Unfortunately, it is situations like these that questions business' integrity. It is rightfully so when a recognized company - like Firestone - allows their employees and possibly encourages them, to manipulate people and intentionally mislead inexperienced consumers who think they can entrust a well-respected and high visible conglomerate to not take advantage of them.

They made the mistake for not being clear and they need to refund $100.00 because they misrepresented themselves and intentionally presented the quote to the consumer who would not truly know the actual amount until it was too late. There should be a consumer protection legislation against this type of practice and since the amount was clearly and craftily misrepresented, he should be refunded the $100 he felt he was overcharged because he was told that the total was going to be $160.00.

I sent my car to Firestone for a flat tire. They finished in a hurry - 15 minutes. Then the tire just replaced got flat again in 2 weeks, for no reason at all - I did not hit any curb or pot hole at all. When I sent it back to check, they told me I had to change the wheel for it was damaged. I asked when, they said probably when it hit the 2nd time. When I explained I did not hit anything, they did listen to me any all.

I had to change the wheel on myself. I went back for arguments. Firestone insists their tire was good. As for what caused it to go flat, and whether it's going flat caused my damaged wheel, they don't care at all, and they consider themselves not responsible for it.

So what if I was involved into an accident for their flat tire? Those corporate **, they know it's not worth asking for a lawyer to solve it, so they ignore customer's perspective whenever they can. I will never go to Firestone again, period.

Took my vehicle in for its yearly inspection. The inspector at Firestone said it need three new tires and could give me a good deal on four new tires and that I should get an alignment if I am getting new tires. Bought the new tires and got an "alleged" alignment. When I drove the car the next day I found out that I had not received the alignment.When I took the vehicle back 3 days later, the manager of the store said the vehicle could not be properly aligned because it needed an after market part. This was new to me since all the previous alignments it had did not need this "after market part". When I requested a refund since Firestone did not do a proper alignment and had Firestone told me beforehand about this alleged "after market part," I would have not have Firestone do the alignment and taken my vehicle to my normal alignment place. And to be quite honest, I would have most likely go to my normal tire place as well.

At that point, the manager proceeded to start and argue with me about how Firestone did do the alignment and it was my misunderstanding of what an alignment was and belittle me in front of me children and the other patrons in the waiting area. I would strongly recommend never using the Firestone in Waxahachie, TX. I have used other Firestone stores before and never had any problems. I'm not sure what is wrong with the one in Waxahachie but my experience with them has given me the opinion that they are a lot less than honest and will not stand by the work they do, or in my case, do not do.

I went in to get a Inspection Sticker and an oil change. After a few minutes the manager stated that I had a nail in one of my tires, corrosion on my battery and a bad air-conditioner belt. He wanted $12.00 to clean the battery and $80.00 for a new belt. I told him to repair the tire only.

When I got home, I opened up the hood to clean the battery and it was like new and did not need cleaning, I also checked the air-conditioner belt and it was OK. My vehicle is a Tahoe and only has 48000 miles on it. I am now wondering if I actually had a nail in my new tire.

I contacted the manager and he said bring in the vehicle so he could inspect it. I did and I raised the hood and he agreed that there was not anything wrong with the battery, he also checked the belt by trying to lay under the front of the vehicle. He stated the belt was bad. I have worked on cars most of my life and know when a belt needs to be replaced and have replaced several. I believe the manager was trying to make money off me because I am old and was walking with a cain. I was born at night, not last night and I do not appreciate trying to be ripped off. I have always trusted Firestone to keep up the maintenance on my vehicles, not anymore.

This is a follow-up on my complaint on July 28, 2010. We are still facing issue with the company Bridgestone/Firestone. Our car is still having the same problems due to Firestone mechanic blunder. We talked with the District Manger of Bridgestone Firestone. He offered us $400 ($200 car rental & $200 stress). Our car is still messed up, we had to take it to Chrysler Dodge in Alexandria, VA. They (Chrysler Dealer has repaired most of the blunder that was made by Firestone. Now Mr. James ** (Service Director) for Chrysler Dodge is communicating with J.R. (Firestone) for work that they are doing on my car due to Firestone mistake.

This leave us still out of pocket for car repairs that we had to pay when bringing our car to Dodge Chrysler $1,344.70, also car rental fee, gas and stress. This on going situation has been going on from Jun 1, 2010 to present. We truly need to find out what next step we can take. The damage is my 300M/1999 Chrysler is still not in running condition and due to this situation I am in a lot of stress. My family is in a fixed income and my car is the main transportation for us.

I went to the service center to purchase tires for my 2005 Dodge Durango. I had already went online to look up the tires that I needed to purchase through their online website in which you use the zip code to determine what store is close to you and which tires and services are available. I went into the store this morning and was greeted by a young man by the name of Melvin that was working the service desk. I informed Melvin of what I needed to purchase and he began looking for the product on the computer.

He then informed me that the particular tire that I needed was not available here nor in the store in Little Rock, AR. I was then informed that he had another tire that was available to me, but was about $10.00 higher in price that the online quote gave me. I informed him that that was okay and that I wanted to purchase only the tires for the truck and have them put on. I was then informed that he only had three tires in stock and that he could have the 4th tire here sometime that day. I agreed to have them call me at my home when the tire was available. The call came around 10 am that same day and my husband took the truck back down to the service center and was there to have the tires placed on the truck.

Before I left the store earlier, Melvin gave me a quote of $637.00 for the tires and the complete job. To make a long story short, when my husband arrived back home, the total for the bill was nearly $800.00. There had been an unauthorized charges placed on my card for services I did not request. This is not the first incident that I have had with Firestone about this type of thing. I feel that if they think that the customer does not know anything about the services that are needed for their car, I feel that they take advantage of them. I had $30.00 charge on my bill that was for someone checking out the coolant system on the truck and all I wanted were new tires. I truly believe that these young men are using ways to fraud the consumer and I believe that they should be investigated and checked out.

This is a complain about a Firestone Auto care located on Transit Road in Williamsville, NY. This is the worst experience I have ever had in my life. I dropped off my car for the New York state inspection. I had fully inspected this car in another state with Toyota motors by a licensed Toyota mechanic just two days before coming to New York since I was selling my car to family members in New York. The ONLY reason why I needed to inspect this vehicle in New York again was that I was selling my car in that state and the New York DMV wanted to get my car inspected in the state that I was selling my car in.

So, I drop of my car and got a phone call in about an hour. They find several faults in my car and give me a total of $500+ for it all to be fixed and passed. They tell me that my car needs a wheel alignment (tie-rod) and without that the car will NOT pass the state inspection. I was also told that I should not drive this car long distance since the tie-rod/alignment is way off. (Now don't forget that I drove this vehicle just the day before from another state to the state of New York and that was a drive of 7 hours and 40 minutes without any problems).

Not only this, I was also told that the filter was not cleaned at all in the last few months. And again, the filter, alignment and other detailed inspection was done just two days ago and I had spent over $600 for all this before coming to New York.So, they failed my car with the inspection and my report was sent to the New York DMV via email. I was forced to recheck the alignment. Of course, I took my car out of there and went to another service center where I was told there was absolutely NOTHING wrong with the alignment, but since the report was already sent to New York DMV, they had no choice but to look at it.

Not only the place was a complete rip off, the attitude from the employee/service worker that I was served was vulgar and insubordinate as I tried to explain them that my car was fine and inspected in another state with no problem. I was extremely upset. I will never visit a Firestone Auto center again, and will also make sure that everyone I know does the same!

I took my car to them for the brakes to be inspected. The brake work was recently done, which included changing the rotor, caliper, and pads. After inspecting they said the problem is with the master cylinder, and it needs to be replaced. The cost for the cylinder is $500 from the dealer, plus labor, and tax. I checked with the dealer for the price of the same part, and they said if its for retails, it will be $413.80, and to shops it is $334. When I asked them if I can get the part from the dealer myself and you do the labor, they said no. Obviously this will affect their margin. They are just crooks, and want to steal the money from you because of exorbitant charges.

On April 13, 2010, I purchased four new Bridgestone tires, including balancing and installation on my vehicle at a local Firestone Complete Auto Care Store (store no. 011797) here in Glassboro. The total cost for all this came to $626.19. Approximately one month later, I checked the air pressure in those four same tires to discover that two of the tires on one side of the vehicle exceeded the auto manufacturer's specified tire inflation pressure by five (5) PSI. The tires on the opposite side were closer to the correct inflation pressure; however, they varied by several pounds of pressure between the two. I checked the four tires after the vehicle had sat in the shade for no less than three (3) hours. Yes, the four tires were cold!

Within the week, I sent a letter to the store manager, Phil, describing what I described in the paragraph above. I also sent a letter to Firestone Complete Auto Care Consumer Affairs regarding this same issue. On June 6, I received a phone call from Phil. I reviewed my problem with him and his response went something like this: "There are a lot of different things that can influence tire pressure." I asked him to give me an example of what might influence two tires on the same side of the vehicle to increase by five (5) PSI above the maximum recommended pressure, while the two tires opposite them remained at normal pressure. He could not produce a clever enough answer. And with that, he simply reiterated his vague and uninformative answer.

I suggested that the two over-inflated tires on the one side were the result of a careless mechanic. Naturally, he would not hear that. There was no apology because then he would obviously be agreeing that inferior quality workmanship left his store. So, I received no satisfaction whatsoever from our conversation. I admit that this made me quite angry. But who wouldn't be angry after this? Within the month, I received a call from a Firestone regional manager and we reviewed my case (case no. **).

This gentleman, whose name escapes me, was very patient in listening to my complaint. He suggested that there were possibly two mechanics working on my car simultaneously and that's how the tire pressures varied from side to side. I agreed with his hypothesis; however, it still doesn't make it acceptable. This was all the "customer care" I received for my dissatisfaction and frustration. For $626.19 I think I should be entitled to all four of my brand new tires being inflated properly.

I took my car to get 2 new tires yesterday at a local shop: Firestone Complete Auto Care Bustleton; Bustleton Avenue, Philadelphia, PA 19115. The mechanic put so many weights to balance the tires that I started to realize something was wrong. When he switched the front tires to the back, to put the new tires on the front, he did not put them on snugly (which I did not know at the time). I felt that I should take it to a private mechanic. This mechanic told me what a bad job he did, and that the way he mounted the rear tires was dangerous. The private mechanic shook his head in disbelief at all the weight the mechanic put on the new tires, and they rebalanced the whole thing.

They moved the back tires to the front, because they were not able to fit correctly on the back. They said there was a potential for my tires to have flown off on the highway the way it was. Thank God, because I felt so uncomfortable with how it was done at this store, that I took it the next day to a private mechanic to recheck the balance. This could have saved my life and the life of my dear ones. I am very disappointed because I don't know whether this is a very bad mechanic, or a money making scheme, or an anti-semitic act, or they just assume that the customers are patsies. I am sorry to write you such a letter of complaint, but I felt that it was serious enough for you to know.

I took my car in to Firestone for alignment service in March 2010. I had the tie rods replaced from my main mechanic a few weeks prior to this. My main mechanic does not have the equipment to do an alignment which is why he referred me to Firestone. I have a customer invoice that states Firestone did an alignment on my car and charged me $79.94. I drove away from Firestone that day, the steering was a lot less tight than before, but it still seemed not right. I ignored it for months thinking that it must be okay. I had it fixed and the tightness of the steering wheel was very slight. So I didn't think it was a big deal.

As time went on, it seemed to get worse. I took my car to my main mechanic for an oil change and asked him to check the car because the steering wheel is hard to turn again and I was hearing a noise when ever, coast on the brake. He checked it and didn't see much at first. He suggested I go to Firestone to have them check it to. At first, Firestone wanted to charge me to check it. I called my mechanic and he talked to Nicholas who is a Firestone employee and asked him to have the boot checked on the inner tie rods. Firestone checked and said they tighten it up. I drove it right back to my mechanic, he looks at it again and saw that the boot on the right inner tie rod was busted.

My mechanic explained that Firestone must have broken it in the first place. Because it was not broken when he put the tie rods on. He said to do an alignment. The boot must be loosened first and then tightened back up after doing an alignment. My mechanic called Firestone to inform them of the condition of the tie rod boot and to say they needed to replace it. He spoke to Nicholas and the manager. They both were very unprofessional towards my mechanic and hung up on him.

My mechanic found a phone number for consumer complaints with Firestone and I spoke to them, giving them necessary information and I was given a case number and told they would contact me in a few business days. This was July 30, 2010. In the mean time, I cannot drive the car in this condition. It is very hard to turn corners and the noise is louder. It will eventually break and I don't know what other damages will come from this. I cannot go to work without a car. I just want Firestone to replace the parts that were broken, when they claimed to do a wheel alignment on my car.

7-30-2010 was the first day I brought my truck and Mr. Jim quoted me a price of $118. I told him I just was in your store last year and had the same thing done to my truck for $56. He stated that $118 was a good price for mount and balance. I told Mr.Jim that it should be in the computer. At this time, he found my name in the computer and said the price was $56. He could not work on my tires for that price that I would have to wait for Todd. I left my truck and called back to the store. Todd said he can do wheels and tires. They could not get the tires broke down off the wheel. The tire tech was off and the new guy didn't know how to break the tires down. Todd was very nice and I was told to bring my truck back tomorrow. The tire tech would be in when I bring my truck back.

On 7-31-2010 about 3:45pm I brought my 2004 Chevrolet Silverado truck in to get some tires mount and balanced. The service man, Jim waited on me. Mr. Jim said he would be able to finish the truck before closing. When I arrived to pick up my truck, Mr.Jim stated he would not be able to mount and balance those "ghetto" wheels for that price the next time I come in for that price again and Mr.Jim stated the best thing I do was I bring some good tires that would last me a while so would not have come back for a while. He stated that flat stick on weights cost him about $124. A box of those ghetto wheel used 7 oz of weight on each of them. I talked to the tire tech and he said the wheels and tires was no problem to break down. Mr.Jim has no customer services skill. The things he said was not professional at all to a customer.

On June 10, 2010, I took my car to Firestone in Alexandria, VA. My car was stalling. They check and said that since the engine light wasn't on, they couldn't tell much but said we needed a tune up consisting of six sparks plugs and they tuned our electronic ignition, charged us for diagnostic and EK-10T ever-wear fuel system cleaner. The total cost was $392.24. On June 14, 2010, we had to return my car because it started stalling and shutting off, they check my car again and said that no engine light came on but he assured me it was fine.

I left and went back to DC where I live. That next day we was supposed to leave for New Bern, NC for my visit with my parents to meet my new wife. The car engine light came on and kept stalling. So my wife said we'll get a ride from my nephew because he was ready to leave. We had to leave my car behind. We arrive back home on July 1, 2010. We drove the car back to VA still having the same problem. When we arrive and told the Firestone the car has worsen, they did another diagnostic and said that we needed Cam position sensor and remove and replace camshaft position work cost us $234.45 more money.

We left and thought the car was fixed properly, we was going to drive my wife home in Martinsburg, WV on the 2nd of July but the car start stalling out so my wife and daughter in law picked us up that morning and we rode with her. We return from WV on July 7, 2010 and took our car back to Firestone, they again did another Quality Assurance inspection. They had to remove and replace crankshaft position sensor. The car was said ready when we got in the car it wouldn't start. Chris (shop mgr.) stated for us to leave the car for 2 days and Firestone paid for car rental.

On July 9,2010 we picked my car up. We left and was driving to Woodbridge, VA. Our car start to putt and shaking, real back speed was 5mph and it just cut off. My wife call Firestone to let them know what was going on. She talked to Peter, another shop mgr. He stated to her that we couldn't bring our car Chrysler 300M/1999 back to their shop. She was upset because it was hot and our daughter was with us. We needed a tow truck. I got on the phone with Peter he said the same as he told my wife. I told him we just had our car fixed by them (Firestone) and that they are responsible for the repairs. I went on to say I'm bringing my car back and hung up the phone.

About 1 hour wait, I finally got the car to start and we rode 5mph down the highway until we made it back to Firestone. Another mgr., Ryan, was waiting. He check our car and came up with five more things he said was wrong. I told him that his mechanic (Jose) have messed up my 300m Chrysler 1999. He did stated that he was sorry and explain that his diagnostic person has been off work for 3 weeks and he will return our money $626.69. They couldn't fix our car.

It was late so he called for me a rental car for 1 day until we come back July 10, 2010 to pick our car up. We called a tow truck to take it to Dodge Chrysler, 5900 Richmond, VA. Matt (Dodge Chrysler) stated after the first diagnostic, $1,344.70 of parts and labor. We have sent out repair bills and car rental and fax after fax to Greg (District Mgr.) with no resolution. My car is still at Dodge Chrysler (Matt) waiting on a hand tester to be hooked up to the car while driving read the function on my car. I talked to another Bridgestone District Mgr. and he said that he wanted to solved the situation. He offered us $200 for car rental and $200 for stress. We are still out of a car and Dodge Chrysler has to undo the blunder from Firestone mechanic have done. We really need help with unsolved situation. We are on the losing end and see no way out. Like I have mention no car and I'm on a fixed income.

On July 11th, I left our Jeep vis-a-vis the drop box overnight service for early morning service with a request to check the radiator as the fluid was leaking and overheating. Indicated that after a fancy machine check, the pressure was low in the radiator. When I called Monday morning, I reviewed the overheating issues and that we believed the radiator was leaking or were told the water pump might be the problem. I told them that I did not believe there was engine problem and that we had had the oil check for milky substance, which visually was looked at by three individual to confirm it was not.

Some time later mid morning, Mike called to advise they needed three hour labor approval to open the engine and inspect the head gasket as they could not test the pressure in the radiator because of the engine. He explained that it would probably be a $1,000 car expense but that he had to check for cracking. I requested a visual inspection report and never received one until I called several times and insisted. When I finally spoke with someone, it was Cory who told me he did not think it was cracked and everything looked good.

I then got a call from Gary and voicemail telling me that the inspection of the head cylinder (first time I heard the word) and not gasket was cracked and it would cost $2300 for a refurbished part, new bolts, gasket and labor (including the $300). I told him I had to see if I could swing it and would call back. When I finally called back later that day (early evening) I ended speaking with Tom (Gary gone, Mike gone, and Cory not there). When I told Tom I could not do the repairs and would pick up the vehicle and pay them their three hours, Tom told me basically that I had to have the car towed.

First time I discovered that the inspection fee meant that they were destroying parts of the car that could not be replaced and would be undrivable. When I insisted, he then told me that first of all, my parts "were all over the shop" and it would take hours to find them, and if the car were to be put back together I would have to pay another three hours of labor. When I insisted I was never told that by inspecting the head gasket the car would then be undrivable, he then told me he had to talk with Mike and that I would have to talk with Mike in the morning but that he would have to check things out because the car was dismantled "all over the shop."

I shocked that my auto would be dismantled with such a poor concern about my parts, demanded the name of the district manager. Tom told it was Mike, the store manager. Then when I asked for the Regional manager's contact name, Tom said he couldn't give me the name because they only communicated via email, never met the person, and he didn't have his real name.

When I asked for the email, he told me regional manager was Mike. So I asked him to clarify whether Mike the District manger or the regional manager. At that point, Tom just wanted to get me off the phone and I acquiesced asking him to have Mike call me in the morning but then he told me Mike was off so he said he would have Gary call me because Cory was off the next day as well. Feeling very uncomfortable and uneasy with the shop and obviously the conversation with Tom (although I've been a customer since 2001), I decided to call Firestone customer relations (FCR) the following morning on my way to the Redlands shop. FCR assisted in getting the shop to put the vehicle "put back together" to the state the vehicle was in before the inspection.

Trying to salvage the $300 cost, however, I decided to leave the vehicle unreassembled and had it towed to another mechanic, who immediately in looking at the vehicle told me it was not going to be a head cylinder (the head did not have any cracks or warping) problem but instead would probably result in either being a leaky radiator or water pump. In reassembling the top of the engine, he inspected the parts given to us in a box, all three individuals working on the car realized that the fuel manifold had been broken and that it was highly unlikely it was broken by any overheating; particularly since all the "broken pieces" were in the box of parts. It took three more days to find a replacement fuel manifold. Ultimately we ended up getting the part from a jeep specialty shop for $100. The water pump cost $65 and the labor was 1.5 hours at $80 hourly rate or a total of $120.

I am shocked that it was quite visible the water pump was leaking, yet Firestone never inspected it but went right to the largest billing they could find, misrepresented the whole situation, and in addition, supplied me with a fraudulent report of what was quite visibly a non-cracked or non-warped part. Perfectly fine. I ended up spending $300 for 3 hours that were quite unnecessary, $100 to replace a part that was broken in the process of removing the head, and $45 to have the car towed, plus the coolant, the incredible mental frustrations, the gasket kit $167 plus the new bolts $39 (from Autozone) only to find out that it was just a $200 job for the water pump or at worst a $265 job at the $100 per hour rate Firestone charges. This is not to mention the fact that when I arrived to pay, they were charging me for radiator fluid, spark plugs, and oil change then never even did (but which was on the list to do). Btw, I have photos, reports and personal attestation from the service manager of a very large corporate conglomerate.

Back in September 2009, I took my vehicle in for maintenance. During the repairs, Firestone caught my vehicle on fire inside the cab burning the wiring harness under the dash. They assured me they would fix it and clean up the fire extinguisher remnants. In June 30, 2010, I began having electrical problems. I took my vehicle to the dealer. They told me my problems were a direct result of the burnt wiring and poor attempt to put it back together. To top it off, the wiring harness is a discontinued item. I asked them if they had any junk yard contacts. They said they did, but to give them a few days to put out an online request nationwide. After five days, there wasn't any response to the request. I informed Firestone of what was going on. The service manager asked me to bring the truck back to their master electrician who could rebuild the harness if they couldn't find the part. We scheduled it for the next morning.

Today (the next morning), they are now telling me that I need to take it to a specialist because they don't do that kind of work. Apparently, they were okay with working on it back in September, but now they won't touch it. In fact they went on to say they are not accepting responsibility for the liability. I've never seen all that was affected, but the fire ruined a rear view camera and a 'parrot' Bluetooth accessory mounted to the dash. Firestone couldn't fix it so they approved a replacement from Pacific Stereo who put it in originally.

They left me with a circuit board that hangs down from under the dash onto my right knee. The dealer is telling me the wiring harness is beyond repair and that I may want to consider purchasing another vehicle. My 2 auxiliary ports (cigarette lighter) are fried. The likelihood of an additional fire inside the cab is significant if I attempt to use the auxiliary ports. Bottom line, my vehicle is a danger to drive in their opinion.

I had a diagnostic ran on the AC in my Ford at another place. Since this Firestone is so close to work, I asked them how much they would charge me to recharge my AC. I was informed that it didn't make any difference that I had paid another store to run the diagnostic and they would rerun the diagnostics for $40.00 then tell me what was wrong. I am not made of money but Firestone sure acts like every one out here have money to burn.

Our pay was cut by 5% two years ago and we have not had any raises in the meantime. But I still wouldn't pay them to do something that I paid another Firestone location to do. Talk about a bunch of money hungry, money grubbing people. I will not set foot in another Firestone and I am telling everyone I know what kind of greedy people work there. I refuse to pay for something that I have already paid for and I urge everyone to stop going to Firestone for anything!