Firestone Service Centers

I took my Kia Sportage to Firestone, Fort Shafter Hawaii on Dec 27, 2011. This was my first time taking it to a Firestone. My radiator had a hole in it so I already knew what the problem was. However, the manager named Christian said they still needed to run a diagnostic test and it will cost $71.99. By the way, they don't tell you that the service labor cost $71.99 too so you actually pay around $144 to have a diagnostic just for the radiator done. Anyway, I also mentioned that one of my windshield wipers was not working. I guess the technician who worked on my car noticed right away a screw was loose and just needed some tightening. I was glad that he did not charge me. However, the broken windshield wiper was noted on the courtesy check sheet "Driver wiper arm inoperable".

Today, I had to take my car in because the same wiper arm was not working. I tried to explain to Mr. Christian that I was here in Dec. and complained about my wiper and told him I was not charged to have the screw just tighten. He insisted that I needed to have an electrical diagnostic done which cost $110.00 to do. He pulled up the previous work's work order to show me that there was no work done on the windshield and therefore I must be making it up. I did not have my paperwork with me. So, I again tried to explain that it was something simple that the technician did to fix. However, he continued to say that there was nothing noted on the computer work order.

I didn't want a diagnostic test and I wouldn't have mind paying for the technician time to just take a look to see if it was the screw again. But to no avail, Mr. Christian said it was not on the work order and therefore made me feel that the only way to fix my wiper was if I would pay for an electrical diagnostic test.

I left the office to drive home to look for my paperwork. I found it and it was written on my Courtesy Check sheet "Driver wiper arm inoperable". I called Mr. Christian to tell him that I would like it noted on the computer that my wiper was looked at back in Dec. He said he could not add a note because the invoice was closed. He also said that they have a copy of the Courtesy check on file. I asked him so why didn't he go and look it up when I was there? His reply was, "What do you want me to do?" I told him I felt you were accusing me of lying about the wiper even though I was adamant about it.

It's obvious that this manager will only look at the computer and not look at a hardcopy to make his decision. He told me that yeah he could have looked at the hardcopy, but what is it I want? I told him I wanted to speak to the manager and he said he was the manager. I told him I would never bring my car to Firestone Fort Shafter again. And now, I plan to tell everyone and anyone about my experience there - especially by the manager. He should be fired. He has no respect and talks down to people.

I want you to know that I ended up taking my car to Goodyear and they charged me $26.47 and that includes an oil change. Last month, I took my car to Firestone, Fort Shafter to have a complete vehicle inspection done. Well, my oil was checked and noted that level was ok. Mr. Christian told me that if fluid levels were low, they would top it off during my complete vehicle inspection. Well it's only been a month. However today, Goodyear looks at it and tells me I need an oil-filter change. Guess who I believe and will go to from now on? That's right, Goodyear! Mr. Christian is a liar and is not to be trusted. He should be fired for being lazy, a liar and ignorant! The only option he offered was to charge me $110 plus to get an electrical diagnostic done.

NOTE: There was no other customer standing in line. I was the only customer in line. No one else is waiting for him to help them.

We took my 2003 Kia Spectra to Firestone Woodinville WA to have the valve cover gasket removed and replaced. To do this, they told us we needed a high mileage oil change. The next day after we picked up the car, we still smelled oil burning and over the next month a half that smell got increasingly worse (giving us headaches, etc.). Finally we decided to go to another company. They took one look at the car and said that the valve cover gasket needed to be removed and replaced because oil was leaking on the engine. This other company then truly fixed the car. I did get a partial refund for what we were charged by Firestone Woodinville.

I went to the shop to get two tires put on a 2002 Kia Rio and was told I would be getting 175/65R14 and a courtesy check. What I got was mismatched tires. One was 175/65R14 and the other was a 16, instead of a 14. The mechanic didn't do the courtesy check because the brakes need done.

After a routine oil change at Firestone Complete Auto Care Center in Huntsville, AL, I was given a customer invoice with the oil change billing attached to a recommended services estimation for shocks, struts and coolant system fluid services with a total charge of $1,273. I was skeptical about this recommended service, so I took my vehicle to a small mechanic shop to confirm the need for this service. Not only did this mechanic report that my vehicle was not in need of new struts and shocks, but that, if needed, his charge would be about $700. In light of Firestone's shady business practices, I have now decided to seek other car service centers for oil changes and repairs.

It's been December 18, 2011 since I received an invoice by fax so that I can get reimbursed by my insurance. I have called several times. It's sad that it takes this long for a fax. It's not like I am trying to get money out of you.

My 85-year old father took my car in for front end alignment and they did it but when he got the car back, it pulled to the right and he took it back within a few minutes the manager took it out and he said yes it does, they will fix. My father sat there another two hours and they kept taking other cars in before they would fix mine. When my father said something to the manager, he yelled and said that it wasn't their problem and that I needed new tires. I just bought new tires on Nov 18, 2011. I do not need new tires. He said this without even looking at the tires. My father was doing me a favor in taking my car over for a front end alignment and he had to sit there from 10 am until 3 pm. This is very, very poor business.

Firestone is not the same with all that has been going on over this shop. It has gone down hill all the way. I have paid for a service and expect it to be done and I am not getting satisfaction from them. John B is the manager who was arguing with my father and that should have never ever happened, bad day or not. I would like to know what you are going to do about this an entire day. Just sitting in Firestone is crazy. I take care of my car and I have been going to Firestone for years but this was just uncalled for.

On 1-21-12, I had my brakes repaired by my Kona Muffler Repair. When I picked up my van, the mechanic informed that the passenger wheel that was about to blow the wire on the inside was already showing through. I bought tires from the Kaiula-Kona Firestone less then a year ago and they are still under warranty. I drove directly from Kona Muffler to Firestone where the service clerk agreed that the tire needed to be replaced and was still under warranty. Firestone could not fix the tire on that day so I scheduled an appointment for Monday 1-23 at 12 pm. I asked the service clerk if we could drop my car off in the morning before I went to work. She said no, someone had to be here to sign for it so my husband decided to take a half a day off of work on Monday.

On Monday, my husband dropped our vehicle off at noon. At 2:15, he had heard nothing from Firestone so he walked back up and was told they needed 45 more minutes. Unfortunately, this is our only vehicle and he could not wait any longer. He needed to come and get from work so I asked to speak to the manager to try and figure out how we could resolve this situation and get the tire fixed before it blew and caused us or someone else injury. The service manager was Carl C. He was extremely rude to my husband. He told Alex, my husband, that he had two employees call in sick and he was working too. He never offered an apology and was trying to argue with my husband. My husband choose to not argue (it wasn't going to do any good) with Mr. C and asked for the keys back.

So my tires are still not fixed. My husband missed a half of day of work and was treated very rudely. I am a supervisor at Kona Community Hospital and I can understand how stressful it can be when your employees call in sick but it was no reason for Mr. C to take it out on my husband. When I am running late with my outpatient, I call and let them know and give them the option of rescheduling or coming in later. I do not make people wait three hours past their appointment time and not even let them know what is going on. Very poor customer service. If Firestone cannot meet their obligations and fix my tires then I want my money back. This situation needs to be resolved immediately before my tire blows. I feel Firestone is responsible for any loss of wages, rental car etc. I need a response ASAP please. I am on call at the hospital this weekend and I need a reliable car.

I bought 4 new tires in August 2011, and have had nothing but problems. My 2009 Toyota Prius, with 39,000 miles, now vibrates annoyingly on all newer blacktop, at speeds over 40 miles per hour! Older blacktop and concrete roads are not much of a problem. I have brought the car back three times, had test drives, and I was told by your franchisees that I have to live with it! I will not live with it! What I will do is not make another payment, until I get satisfaction, even if I have to have a new set of tires!

On 12/31/11, I took 2004 Impala in for oil change. I asked if they would check fluid levels. Before they did oil change, it came up with about $700 of additional work: $283 part that costs $82. They told me it had a coolant leak and needed a manifold set. I would have to do pressure test to determine where the leak is. They only did oil change. It ran hot after leaving, no water in reservoir and hardly any in radiator. I couldn't crank due to dead battery. I had it repaired a few days later which only cost $100 for hose replacement. I did not need manifold set, only small hose.

There was a hole in hose. Also, it was almost 1 qt low on transmission fluid and needed new battery. The time before this, at another location, they quoted $1500 of work needed. But the location, Saturday, did not refer to any of that work. I would have thought if they knew what they were doing and wasn't lazy or dishonest (whichever fits), they would have detected bad battery. They advised me of transmission fluid, which I would have had them add. And also, should have put water in reservoir. It looks like this store needs follow up on technical work in addition to work ethics evaluation.

I had a bad experience with the shop at Tower/Hampden in Aurora, CO. I went in for a new power steering belt and ended up having two belts replaced and an oil change. They charged me over $277, which seemed really high to me. When I picked up the car, the check engine light was on. I took it back the next morning and was charged $112 to clear the code from the oil change. The shop manager said there was no oil on the dip stick, but when I took it in, the low-oil light was not on. They totally ripped me off. I have been a customer for 6 years, but will not recommend Firestone in the future.

I paid $30 for a check and inspection of my air conditioning. They gave me a quote of $1,195 to replace and repair the entire system according to the inspection. When I agreed to the price, they started the work. They guaranteed me that it would be done in one day. At the end of the day, they came and told me they needed another $200 for a part that they had missed during the inspection. I agreed because I was already in too deep. I had no choice if I wanted air conditioning at this point.

The next day, I got in my van and noticed a bad vibration. Before I got three blocks, I had no air. The next day, they replaced a hose or something and the vibration was still there. They told me it was not in the compressor that it was my front end. I had the front end work done at another mechanic because I was already frustrated with Firestone (the location on Cherry Lane in Fort Worth managed by Sue ***).

When that got fixed, there was still some vibration. They checked and said it was not the compressor. About a week later, the van would not start. I took it to a mechanic in Cleburne and they told me that the switch that is built into the steering column had been replaced with a new one. But that the new switch had been modified to work. It had fallen out of place and that is what caused the van to not start. I called Firestone and they said that they had not replaced any switches. I had no proof so I had to pay the other mechanic to fix it. He used the same switch and bent it to fit but I ended up having to pay to have a new steering column put in.

I sent a complaint to the main office but never got a reply. After 13,000 miles the compressor seized and left me stranded again. But as usual, there was fine print on the paperwork. I did have a one year warranty but the labor was not covered because I had been more than 12,000 miles. I believe the vibration was because of the compressor from the beginning. I have no way of proving any of this. All I know is that I have had to spend a lot of money because of this air conditioner and now I am going to be out another $120 for labor on something that was supposed to be guaranteed for one year.

I will never spend another dime at Firestone. I will not ever buy tires there. I will not even let them fix a tire for me for free! I had a low tire and sent it to them to be fixed. They told me it was not fixable and that I needed a new tire. I took it to a tire shop in Cleburne and they found a piece of metal in it and fixed it for me for $7.

This Firestone is in Panama City, Florida on MLK Blvd. Their replacement parts are not to OEM specifications and cause damage. Their techs are 20 years out of date. They changed my factory rear shoes that lasted over 100k miles. They were noisy from day one. Then they started making metallic grinding noise. I took it back and they told me that their shoes were already worn down by 2/3 at 10k miles. The dealer inspected their work and told me the shoes are the wrong shape and my drums were damaged. Same story when they did my front brakes, factory ones lasted, their pads did not and tore up my rotors.

Firestone claimed my fuel filter is past due, and they had to drop the fuel tank to change it, said it will cost over $600 to do the job. Dealer told me the filter is a lifetime filter, and if it needed a change, it can be accessed in minutes through the passenger seat. None of their vehicles require removing the tank in the last 20 years unless you are replacing a damaged fuel tank. Firestone has even screwed up installing their own tires. Tires were way out of balance and vibrated at 40 MPH. They told me nothing was wrong. Took it to another place, and they fixed the balance issue.

Everytime I call Firestone in Gresham, OR, I get put on hold for a long period of time. The only time I don't get put on hold for a long period of time is when Jay the manager is working. When he is not there, I am on hold for a period of 20 minutes or longer before I hang up and call back and get put on hold again. I experienced this 3 times today 12/30/11. I am very unsatisfied with this customer service. I finally made an appointment with a competitor and again Firestone lost money. I am almost irritated enough to not do much business there anymore.

My wife took my car into the Firestone on Highway 9 in Alpharetta, GA because of a gas smell. The tech said the problem was the fuel pump. He replaced the fuel pump and the fuel filter. The cost was close to $800.00. After a couple of days, the engine light came on and there was still a gas smell. By this time, I was in Ohio and the Firestone there said it might be a lose hose and cleared the light, made sure that everything was tight and gave the car back. A couple of days later, the engine light came back on and I still had a gas smell. I was back in Alpharetta, GA at that time and took it back to the same Firestone that did the work.

I was told that the tech couldn't find the problem and "thinks" that it might be the gas cap and recommended that I change it. I did that and realized after that the car will give an alert if there was a problem with the gas cap. The engine light came back on and still had the gas smell. I took it back a third time to them and they said that they "don't know" the problem and they "guess" the problem "might" be the EVAP solenoid vale but wasn't sure. They then suggested that we contact the dealer and see if we can find the problem!

I went in and talked with the manager on duty and asked him what was going on. I get a call from them telling me that they don't know what the problem is and that they "guess", "not sure", "might" be the problem! I told them to take my car out and that I had no confidence in them at all and feel since I still have the same problem as when I first brought the car in I doubt that it was the fuel pump and that I was ripped off nearly $800.00. I took it to the dealer and in a very short time was told that there was a recall in for the fuel pump module and they took care of it at no charge. I asked them if Firestone could have found out about the recall and they told me that they could have if they would have looked.

I had a very negative experience with one of your employees at your Firestone Store in Clinton, Iowa. His name was Nicholas **. On my way home from work today, I had a tire blow out, while I was driving 55 MPH down the road. I did not hit anything. It just blew up. I got the car under control, and slowly pulled off the road. I got out and looked, and saw a big hole in the sidewall of the tire. I changed the tire, and preceded to meet my son, so that he could run it down to the local Firestone Center, to show them what happened (I had another prior appointment so I could not go myself).

When my son took the tire down, and had Nicholas look at it, he was told that it was drove flat, and there was nothing they could do other than charge me for a new tire. I had just been in to Firestone this past Saturday for an oil change and checkup. I received a sheet saying that the tires were all fine, and inflated to specs. My son said he was treated very poorly, and very unprofessionally, by Nicholas. He stated that Nicholas came across as very arrogant and cocky. He was told by Nicholas that if your dad has a problem, to have him call me. I did. After I told him that I was not pleased with the way that he had treated my son, and was going to let the Firestone regional manager know about this. He then started changing his tune and asked me to bring the tire back down, and he'd take another look at it.

I proceeded to tell him that it would not do either of us any good, for me to bring the tire back down, because I knew what really happened (blown tire), and what would make you change your opinion, that it was caused by me driving the tire flat. After repeatedly asking for a phone number for a regional manager, he finally gave me the name of Mark. I looked online, and saw this site, and thought that maybe this might be the best course of action. The set of tires were purchased on 1/27/2010, and have a little less than 40,000 miles on them. The tires are 117632 Affinity Touring Tires (Black Sidewalls) P195/60R15 87T 70,000 mile rating. I realize that the tires are not new. All I was expecting was a discounted tire price, because the tire was still in good condition, but he quoted my son a full list price. About $110.00, I think. Please let me know ASAP if you can help me or not. I need to get a replacement tire. I do not want to drive on the doughnut.

I just had a seriously negative experience with an employee at your Downers Grove, Ogden Avenue facility. The employee's name is Patrick-- he is rude and unconcerned about customer service. My daughter was told by your Batavia facility that we could pay for a major brake repair ($600) on the phone with a credit card. She is a graduate student, and we help her financially when we can.

She then had the parts for her repairs ordered and sent to your Downers Grove facility because it was closer to her apartment. She went to your Downers Grove facility after the repair was done, and Patrick refused to take the card over the phone. She had no other funds due to her status as a full-time student. She was standing outside in the cold, having walked over a mile to get to the facility, and she called me to inform me that Patrick claimed it was against company policy to take a credit card over the phone.

This would be fine if we had been informed ahead of time. But, Patrick knew the situation we were in and refused to help. I will never do business with Firestone again.If your employees cannot honor what we were told at a different Firestone facility, your company clearly does not need our $600. And yes, she wrote a check that I will cover, and she has her car. Nevertheless, this was a completely unacceptable situation.

I took my vehicle for an oil change on August 27, 2011 to the Firestone shop in Fort Worth, TX on Bolt St. The mileage at the time of my vehicle was 66,167 miles. The car had been running fine with no problems. On November 19, 2011, I was driving down the expressway on my way home when I noticed that my engine light started blinking, I immediately tried to swerve out of traffic to pull over to the side. As I started merging, I heard like a snapping noise and the car jolted. As soon as I pulled over to the side, I turned my engine off. I opened my hood and there was smoke and I could smell oil. I noticed that there was a trail of oil down the highway that my vehicle had left. I looked underneath my car and also noticed more oil on the ground. I took another look at my engine and I realized there was a 3" inch hole on my engine block. I then looked underneath at the oil pan and I noticed there was no oil drain plug. At this time my vehicle had 71,896 miles. I know the recommended oil change is every 3,000 miles or 3 months, but at 5, 729 miles there is no reason why the oil drain plug should just fall out the way it did.

I towed my vehicle to the Firestone shop where they last performed my oil change and explained to the store clerk what had happened. He told me to take a seat that one of his mechanics would inspect the vehicle. After about 20 minutes of waiting, the mechanic called me up and told me that the engine would have to be replaced and that they would have to cover the damages. I went up to the store clerk and asked him what steps would have to be taken now so that my vehicle could start getting serviced for repairs. He told me Denis the store manager was not in and since it was a Friday he wouldn't be in until Monday, so that they would call me then.

Since they told me my repairs would be covered, I left with the peace of mind that they had taken liability for the damages. On Monday, I waited around for a call and received none. I was unable to get a ride to the shop until the next day on Tuesday. Denis the shop manager immediately received me. He was very professional and handed me a claims form to fill out so I did. I handed him the form back and he told me that he would fax it immediately to the claims department and that I would receive a call from them so that they could handle the matter.

The next day, Andy from the claims department called me and told me that a third party inspector would be going to the shop to inspect my vehicle and write a report on it. He gave me the claims department main number because he said he would not be in the office for a couple of weeks. He said once they got the report they would give me a call. About a week went by and I patiently waited for a call from them. After not receiving a call, I called the claims department and I could not get through to any of the provided extensions to speak with their agents so I left a couple of messages for them to call me back. Later that day, one of their agents called me and told me that an inspector should be going down to the shop and have a report ready by the end of the day. Again, I was told I would be receiving a call.

A couple of days passed and no call, so for an entire week I was calling them and only got voice machines, so I left an abundant amount of messages. So another week passed by until I finally received a call. The claims agent told me that they had done the inspection and received the report. He then asked me to explain once again exactly what had happened to make sure they understood what had happened. I reiterated to him what I said in my original report. He asked me if there had been any signs of oil leakage before the incident occurred and I told him no there was not. He then told me that unfortunately they were not going to take liability for my vehicles repair.

He told me that since there had not been any signs of leakage as it would lead them to believe that it was wear and tear on part of the oil drain plug and the amount of distance traveled since the oil change before it happened, that they were not at fault for the damage and therefore not liable for the repairs. I told him regardless if there were signs or not it is not normal for the oil drain plug to just fall out. He said he was sorry but that there was not enough evidence to suggest they were at fault.

My vehicle is still at the shop and I am considering taking legal action but I'm not sure if I have enough evidence to support my case, and I'm not sure if I will even be able to afford hiring a lawyer. I am really frustrated as I strongly depend on my vehicle, being that I am a full time college student attending classes on the G.I. Bill I received from serving in the military.

I have bought 3 sets of tires for my Mercedes Benz e-class. This year in March I purchased a set, I had tires balanced, rotated, and aligned at a wheel alignment place. By May, they were cupped. I kept taking my car in and they kept saying there was nothing wrong. When I called for district manager, she told me to go to Mercedes Benz dealer to get the car checked. I thought Firestone was an expert in tires! Yesterday I took it in for rotation and balance. Well, they only rotated the tires because I did not specifically ask them to balance. So if I take my car in for an oil change, won't they change the filter unless I ask?

I have been buying tires for over 15 years now. The last set of tires they put on my Ford Expedition 03 are wearing out on the inside. I have taken the car back for them to correct the problem, but the issue still remains. I need a new set of tires now. They have ruined my tires. They are the only tire center that has worked on wheel alignments. What can be done to make this right? I am a long time consumer. Please help me. I hate going to a different tire center.

I took my truck in for an alignment. They said that they can only adjust the alignment, but the steering wheel, will be off 90 degrees. I said I might be able to live with it, but I had to take it back a couple more times. Once, because the two got way out of whack, and again,because the camber is off. I now am being told that my tie rod is hitting the wheel, and they need to drop the gear box to fix it the right way. If this is true, why didn't they say this months ago? I would like to know where I can take this, to get fixed right. Apparently not Firestone! I can't afford to keep leaving my truck, and finding rides. I own a company, and I need my truck to conduct business. Please call me at **. Thanks.

I took my car into Firestone to have the oil changed and to have 4 brand new tires mounted and balanced. When I received my car back, it was missing the center cap in one wheel and another wheel had the center cap really banged up and cracked. I took this to the store manager and he told me that he would take care of the issue. That made me feel a little bit better.

About 5 days later I got a call that my center caps where in so I stopped by to pick them up. When the tech attempted to put the center cap in the first wheel, the one that did not have a center cap, it did not screw in due to they somehow stripped the hole. The other one went in fine with no issue. So I had to contact the store manager once more. He said that they will just get a new rim for my car and I thought that finally they are going to maybe fix the issue that they messed up. Well the store manager told me that it was going to take a few days to get the money together, so I was like why is it going to take so long? He told me that it was a very pricey rim.

I went to the Mazda dealership to find out the price. It was around 1,100 by the time everything was said and done. So I went back to talk to the store manager and I told him that I would let him fix a few issues that I have with the car if he would rather do that then have to save up for a rim and he agreed to do so. We agreed that he would fix the vibration in the wheel, the rear driver side brake caliper, the idle for the car that consist of the rpm and the air/ fuel ratio gauge, the aliment and the gasket. Now he fixed the brake caliper and the two front rotors. He could never find the gasket, so I went out and looked and I found it and paid for it myself at Orileys! He did put the gasket on.

Now just the other day, I had a blow out on my front right wheel. I found out that it was due to not having all of my wheels lug nuts all the way tight. It was wobbling. I called the Firestone 1-800 number at that time because that is just crazy to not have all of my wheel lug nuts not tight. Then I went back to the store and talked to the store manager he said this is a never ending issues with this car, I was felt that that was making me feel like I'm doing something wrong. I mean I'm standing here and you are telling me that this is a never ending issue how do you thinking I feel! This is my car that you are messing up! I have yet to get the refund on my tire like he said he would do since I had a blow out and it was the stores fought since everything was not tight. And they have not fixed all of the issues that they said they would fix!

Also to add in two weeks ago I was at the store and they where fixing the front right wheel bearing and hub well they got the wrong part so I was told they where ordering the correct part again well a few days go by and I have yet to hear from them so I called and I found out that the manager Is on vacation and the part was ordered. Well I found out today the part was never ordered and I was told that he was not fixing anything else he is drawing the line. Well, what about you fixing what you told me you would fix? Well, I have sent a message to the BBB! and the consumeraffairs!

I had a flat tire and spoke with Derrick ** at Firestone to get the repair. He was very rude and said he was not going to repair my tire because of the rims on the vehicle. I have taken my car to Firestone several times before and never had this problem. He told me to take my car to a mom and pop tire shop down the street. So I asked them to take the tire off and I will pay for that and he said, "No!" Isn't that what they are in business for?

My vehicle was vandalized while on fire stone property around March 7, 2011. A police report was made, claims department called twice, due to me being sent over seas for 6 months while vehicle was in Firestone care. I returned the call when I received the message same day calls were made, left many messages with no response.

This is my second attempt. I paid your company $2058, over $4000.00 of my property was taken an in house job. Hood was dented, rear leather seats finished, driver side rear window was broken. I paid $250.00 deductable, $177.00 for window, $125.00 for radio to be installed for vehicle to be moved. A total of $552.00 out of my pocket. I received some of my items back from my insurance. This was unacceptable. I am contacting BBB you have lost a long time family customer of 10 years

I visited a Firestone store in Orange County and I noticed that my backlight cover was missing off my car. The worker said to me that he have a car like that. All I need is some backlight cover on the car, too.

I took my car in for an a/c problem and had a coupon for $14.99 that would do an inspection of brakes, steering, suspension, tires --over 50 components check. So I asked the manager to do that also. The manager was rude to me from the moment we began discussing the service to my vehicle. I should have just left but I really wanted my a/c evaluated. After an hour of waiting, I asked the manager for an update on my vehicle. This time, the manager was extremely rude and completely embarrassed me in front of other employees and customers. He then had the mechanic abruptly bring my car back to the front and handed me my car keys. I told him that I still wanted my a/c checked. He then castigated me a bit more before continuing evaluation of my vehicle. I tucked my tail between my legs and went back to my corner. About an hour later, the manager presented me with an estimate of $1,788.01, $769 was for a/c work and about $1,000 was for work recommended as a result of using the $14.99 coupon. I left the store.

When I called the store, the only tire that is close to this is twice the price. If this is how you get people into your stores then you need to look at how your customers are taken care of.

I am on my 4th trip to Firestone. They fixed 2 leaks that I had; one had to do with the water tank and the other one was beneath the car. My engine light was on, so I took it to Firestone in Millcreek, PA. They fixed leaks and said I might have a hole in the water pump, which turned out to be fine. My engine light is still on and this has been going on since the 10th of the month.

I took it back, and they said I needed a radiator cap, which they then put on for free and the receipt states that my engine light is still on, in which they said that a new radiator cap would fix it. They did not have one for my car so I had to come back the 3rd time for them to install at this time. I inquired about my engine light and asked if it could be reset and when they reset it, the light was off for 2 days. Now, I am going back the 4th time. Why must I go through this for 10 days now?

Today, I witness greatness from one of your stores in Phoenix at 37th St. & Thomas. The way they treated Sue and her ailing 2005 Monte Carlos was beyond nice. Last night, the manager with his workers stayed 30 to 45 minutes after they closed to make sure her car was tucked in safe into their lift bay. And this morning, without delay, they fixed her car 1st thing, and best of all, found another way to fix her car, saving her over 40% off the bill.

I went to the Firestone on New Bern Ave. on Tuesday, October 4, 2011 to make an appointment to get my oil changed and brakes checked. I talked with the store manager and informed him that I would be there between 7 and 8 on Wednesday (October 5th) morning and he okayed it.

I got to Firestone about 7:10 a.m. on Wednesday and was told that I would need to wait one hour and a half because the manager had put me in for a 7 a.m. appointment and three persons were in front of me. This is not the first time this has happened. You get told when you go in that you need an appointment, and when you make an appointment, you still have to wait and they do not tell you to be there 15 minutes early. They just take others ahead of you, or maybe, they book too many at the same time.

Just to start, after I get these two new tires that I have to pay for again, I will never go to Firestone again. Their rating is a big zero. In January 2010, I bought four new tires on my daughter's car. A little over a year and a half later, two of the tires that were 50,000 mile tires are going bad at 20,000. I did the normal routine of rotating them but two of them were still bad and bald.

I went to Firestone in East Brunswick, New Jersey Route 18, and I got every excuse on why this happened. The way I see it, they were 50,000 mile tires and only lasted at 20,000. They didn't want to hear it and made every excuse that they could think of. We talked to a guy named Jason, who happened to be the manager (when I asked for a higher management, he said he was it). I am so angry that after a year and a half, I have to buy tires again. And what pisses me off more is that I searched the Internet for Firestone Corp. offices and phone numbers but can't find anything on them. I will never buy anything from them again.

In 12/10, I took my car into Firestone in Garland, TX on Campbell Road because my car was stalling out in the middle of road at random times. They had it four to seven days, ran diagnostic test on it, said that nothing was wrong with it. I drove my car off the lot and the car stalled a block away from their shop. They came out and got the car started and said that they knew exactly what the problem was. They replaced a part and the car ran fine until 9/19/11 when I started having the same exact symptoms.

I took the car in on 9/29/11 at 9:00 a.m. They said that they would call me by noon, they never did. I called them at 2:00 p.m. and they said that the mechanic was working on it. They would call back soon; they did not. I went by there at 4:45 that afternoon and found that the mechanic was working on someone else's car and had not even done the diagnostics on mine.

I called them back at 3:00 today and they said that they cannot find anything wrong with the car--exactly like they had said the last time. They told me to just come get the car until it breaks down! Even though it has a one year warranty on parts, labor, and diagnostics, they refused to replace the part that is doing the exact same thing it was doing the last time and even though the symptoms are exactly the same. They are being very rude!

I purchased rear brakes and rotors using a promotional receipt for brake pads at $99.00. Immediately upon leaving, I heard a squealing noise from the car. Within a week, I returned and reported the noise. Repair was offered but I was unable to leave the vehicle for the period of time they needed it. I was told that the noise might be due to the new brakes and that they could replace the pads. When I returned again two weeks later, the car was returned to me with no trouble found. As soon as I left, again I heard the noise. Over the course of the next three months, I returned at least three additional times. Each time I was told that they found nothing wrong with the brakes. Each time I left, within a few minutes I heard the noise again. On one occasion, I was told that maybe the noise was with the front brakes. The noise became more noticeable until I reached a point where it was intolerable. This was shortly after they stated in a line item on an oil change receipt that they had done warranty repair on the brakes. I now concluded that perhaps it was the front brakes after so many returns, having them relate that no trouble had been found, and also indicating that they had done warranty repair.

So, I decided to do the front brakes. I allowed the same shop to do the front pads and rotor for three reasons. First, I felt that if they did the fronts, they would own any brake problem that arose. Second, and related, I wanted to avoid any finger pointing that might arise. Third, I could not imagine that after returning so many times that I was dealing with a company that would not have taken basic steps to ameliorate the problem. I could not conceive of the notion that they had not exercised reasonable care in performing their responsibilities.

Within the two mile journey to my home from the shop, I heard brake noise again. I felt it was perhaps due to the fact that the front brakes had just been replaced. I parked the car until the next morning when I drove it for five hours in traffic while listening to a constant squeaking and squealing noise. I returned to the shop and spoke to the owner expressing my utter displeasure with his service. He had been privy to my multiple returns. He had a mechanic take a look at the car. He first rolled it back and forth. He then put it on the lift. The mechanic then called to the owner who then advised me that I needed to replace the left caliper at a minimum, but that both calipers should be replaced. I told him that I was not going to do this because I had no confidence in his shop at this point. I reminded him how many times I had been back there and how just a couple of days ago, I had replaced the front brakes out of frustration, when they, in fact, probably did not need to be replaced. I asked if in all of these returns had they not checked the calipers? I also asked if they had properly reset the calipers during the original rear brake job.

Finally, I asked if they had checked the calipers before. His reply was to call out to the mechanic who indicated the caliper problem for a response. I informed the owner that this was not the mechanic who had worked on my car. I pointed out the one who had and said, "why don't you ask him". The owner's reply was, "you can't understand him. His English isn't that good". At this point, the owner asked what I was going to do. He said if you replace the caliper I will replace the pad free of charge, otherwise I'll have to pay for the pad. I again told him I would not replace the caliper. He then told the mechanic to put the wheel back on. This is when I left. At one point in the conversation with the owner he asked me if he should have had me replace the caliper before it was needed. I told him certainly not. I told him that I did expect him to find out the source of the noise, that I had reported on numerous visits, and for which, they repeatedly reported that no trouble was found.

Took my car to the Firestone on Rome-Hilliard Rd for an oil change and tire rotation on 09/04/2011. On the way home, the front left hubcap came off and put scratches on the bottom of the driver's-side door & lost the hubcap. I took my car back there on 09/22/2011 to get front brake pads replaced & told them what happened on my last visit. Paul, the manager there, more or less, said there wasn't anything he could do about that and he would have to go above him. So I said fine, replace the brake pads, I wasn't gone from there 20 minutes when I got a call telling me my car had brake fluid contamination, I needed new rotors & front pads & it would be $415.00. I told them I just wanted the front pads but they would not put them on without me purchasing new rotors & pads for $350.00. I told them not to do anything to my car and I will be back to pick it up and take it elsewhere. I took my car to the Toyota dealership yesterday where I had new front pads installed on my car and they said I did not need new rotors. My cost was $108.42.

On 5/20/11, I went in to get my dodge ram inspected because it shakes. I was told that it needed the sway bar link/Kit, remove and replace the stabilizer bar control link on both sides and sway bar frame bushings, stabilizer cylinder, remove & replace steering dampener. They said to take it to another Firestone on Washington Sq. Mall for balance. This was after they took my money $501.29. I asked if my dodge will be running right after all this and 'yes' was the answer. Mind you new tires at discount tire on 6-26-2010. They were balanced at discount tire because we have life time warranty .

On 6/16/2011, Michael said the dodge had knobby tires that were too big for them to service. He recommended new tires to correct vibrations. Why wasn't I told this to begin with? Okay. This inspection was done after prior inspection - so they didn't even inspect it! Okay. Now I took it again on 9-16-11. Mind you, we can still hear the knocking sound from the beginning and it still shakes. This is what they found (1-several lights not working $87.00. 2-upper radiator hose & lower hose $83.00. Poly Rib belt $56.99 - alternator drive $26.10. Intermediate shaft $104.90. I can go on and on. Tie rod end, Power steering, Bearing & seals, Steering and suspension, Wiper blades, "both" oil leak detection. Total is $2,157.05. We have been coming to this Firestone for over 9 -10 years, more or less, and I never had a problem. Its a shame. Can someone refer us to a good lawyer?

I went in for a flat tire repair. They refused to repair the tire. The reason they gave was that I had used Fix-A-Flat. Nowhere in my contact when purchasing the tires did it state that they would not fix the tire if i used Fix-A-Flat. Instead of fixing the tire, they sent me on my way with a bad tire that was going flat. Nice job Firestone. You have lost my business for good.

The car had been to Firestone several times, since the purchase in 2009. I have complained numerous times about the car, not driving correctly. Firestone replaced the brakes twice and the car still, did not ride correctly. I asked them to check the driver's side because it was pulling and was told that everything was okay, in which the tire manager signed the back of his card, stating that there was nothing wrong.

On April 12, 2011, I took the car back because it was driving worse and was told by Frank that they could not see me because they were too busy. I returned on 9/2/2011 and was told that I needed new tires and an alignment. Firestone gave me two new front tires and I paid for the alignment and did not put the hubcaps on correctly. I took the car to a Nissan dealer and found out what the real problem are the tire rods. How could they not know? Now, I have to pay for tire rods and another alignment.

I had a quote for tires for $1083. I added on some warrant services, so I did expect some increase in costs. However, I was shocked when I was hit with a $200 labor charge! I called the other 4 tire places I was looking at going to. None of them charge these "labor" costs. It was in their quoted fees. Ultimately, it was my fault for not nit-picking the bill before I signed for the work to be done. I learned a valuable lesson. And I will tell all my soldiers not to use Firestone.

They put the wrong size tire on my car and another repair facility found this 4 months later. After driving 22 miles to the Concord store, they told me that they did not have the tire in stock, when I was told to come right over. I asked them to order the tire and they said that they would and asked when I'd be back. I told them the next business day and told me that when I came, I would have to wait until they close since their customers would be ahead of me. This absolutely is the worst customer service ever! Not to mention very inconvenienced!

I brought in my car for a front-end alignment. The car drove fine other than it had some steering issues when dropped off. As I was leaving, I discovered a clinking sound in the left front tire, which I later found was the cause of loose and missing lug nuts. This could have easily caused an accident and possibly fatalities. When confronted, the Firestone employee I spoke with denied ever removing the front wheels. Even if, this was the case, part of their alignment service is a road test. I'm very sure something like that would have been noticed during any type of road test, considering they commented on the sound of my serpentine belt, which was quieter.

I went to Firestone on 8/27/11 to have struts and alignment done. The struts came to $198.00 and labor came to $251.94. The alignment was 89.99. After the work was completed, I noticed a hard pull to the right side of my car. I went straight back to Firestone. First, they told me they couldn't get my tires to factory specs because of another problem. So, I asked to be reimbursed for the alignment since they couldn't fix it. That's when Mike told me that if they noticed the problem before they installed my struts, then they would have stopped and told me they couldn't do my alignment. But since they already put struts on, they had to align it. Mike said if I fix the problem through them for 250.00, he would do the alignment for free. Also, he wasn't sure if that was the problem. He said that would be the first step in the process of elimination. It sounds like they want all my money. All I want is what I already paid for. I don't think it's fair that I have to pay for an alignment if my car is not properly aligned.

On May 2010, I went to Firestone in Greenville, SC. They fixed my brakes or so, I thought. I called the store. They told me to bring it in when I get a chance. So, I traveled from South Carolina to Biloxi, MS to home. I then took it into the store in Biloxi five times. The brakes have been redone three different times (complete brake jobs). Over a year later, I am still having problems with the brake! I have contacted the consumer affairs hotline. The company said it would be fixed several times! Now, my truck, which is a 2008 GMC Sierra, is screwed up. It means that the transmission is screwing up because of the sticking brakes!

On 14 June 2011, I took my car to the shop for repair issues (air-condition and another issue). They told me that my car needs air mass sensor and the A/C system has a leak and no refrigerant. In order to fix the leak and recharge the R134a refrigerant freon, they charged me $496.15. After less than a week, the A/C stopped cooling air so I went to the repair shop. They told me that they were busy and it would be better to bring the car next Sunday. I did not have time to go that Sunday so I took the car again to the shop on 20 Aug 2011. After inspecting the car, they told me that it needs a new compressor and some other parts, estimated at $821.61.

So, I asked, "Why did you recharge the A/C system if there was a leak?" One of them said that he does not know and the technician who worked on my car is no longer working there. I said, "Don't do anything on my car. I will come to pick it up without repair." When I went there, I spoke to two other people, discussed the matter with them and asked, "Why did you put the refrigerant freon without fixing the leak? Why did you charge me $157.98 even though any beginner knows that if there is no freon in the system, it means that there is a leak somewhere and should be fixed first before recharging the system?" He replied, "We did not find any leak." I said, "that was not professional at all," and left.

I took my mother's car in to have the tires replaced. During the service process, I noticed that someone had removed several gift cards and cash I received from my weekend baby shower. I contacted the service manager who seemed less concern about the situation and offered no answers. He just stated, "You must be mistaken. No one would steal from this business." I then contacted the local police which was even more waste of time. After that, I called my dad who is out of town and explained what happened. Since he paid for the service over the phone, I know he would be upset.

You could tell that someone was looking through the car, in places other than where the wheel lock key would be. I know that their technician discovered my gift cards and cash. His finger prints were all over my console and glove box. I can't believe that this could happen because it is such a low thing to do to someone. My dad just returned from overseas, my brother is still over there and now, I am missing gifts given by family and friends to me and my unborn baby. I will inform all my family and friends of this incident and encourage them to not use the Rockingham, NC Firestone Store. I also asked my father to place them on the Military Ban List. I was not mistaken in this. My baby and I should not have been victimized while paying good money for tire service at Firestone.

I had a fuel pump replaced and then I went to North Carolina. All of a sudden, the gas gauge went up, then down. After a while, it rested on empty permanently. I know that the unit that controls this is on the fuel pump. It was as if it came disconnected due to improper installation. The gentleman I talked to said that I would have to pay to have the unit examined.

Then, after (I guess) he thought about it, he called me back and told me to bring the vehicle in. I got scared. I was thinking that maybe they did it on purpose, maybe they didn't or maybe they would do something else to the car. I am at odds because I can't tell how much gas is in the car. And ever since I have moved back here, I have been ripped off so badly by most companies I have dealt with. I am a 56-year old widow and I don't have money to throw or give away. I expected better from Firestone, a company that's been around for years. They always had a good name that's why I took it there. I expected better than "Well, you'll have to pay again." I know that times are hard but that's why I paid all that money to them. I thought they were reliable.

Firestone replaced the wrong tire on my 2001 Lexus. They were supposed to replace the spare which was flat but instead, they replaced a perfectly good tire and left the flat spare. I've been told that a store supervisor would contact me to resolve the problem. To date, they have not.

There was a flat tire on my car. I went to this Firestone Auto Care store in Hoffman Estates, IL at 8:00 am on August 21,2011. The store technician found a nail on the surface of the tire and the manager told me that the tire is not repairable. He told me that I need to buy two or four new tires there which will cost me $700 for four tires. Since my tires are not due for replacement and I don't want to spend $700 for a nail in the tire, I left and went to the Walmart auto service center in Rolling Meadow. The technician in Walmart took a look at the tire and told me that he could fix it. It cost me $10 to get the flat tire fixed there. The $10 problem almost cost me $700.

My name is Therone **. I have been a loyal customer for years. I started getting my oil changed there over a year ago at Firestone. In 2010, I got my oil changed and by the time I got home, the oil had leaked out of my car. I called the store, they instructed me to bring my car back because the screw was striped on the oil pan. They put a rubber replacement on the oil pan at that time. When my next oil change was due, I took it back to the store.

Last week, I had a battery change, alignment fixed and tire rotation. I did not pay any attention to car tires and rim at that time. Yesterday, as I was cleaning my car, I found one of my tire and rim was changed; its 18" rim.

Today, I went to the shop and a guy named Warren ** was telling me that he don't know anything because he did not fix my car. He said that I ask the mechanic when he comes tomorrow. He is a sales associate in the store.

I don't want anything. Please fix my car. I just need my rim and tire.

My boyfriend's car started to overheat. He took it to Firestone, as they were close by. And he did not want it to overheat enough to cause damage. When he arrived, the temp was not yet in the danger zone. And the radiator still had plenty of water. He asked them to find out what was causing the problem. He told them to call him when they had a solution and estimate. Over 24 hours later, he still had not heard from them so I called. They said they needed to replace a heater system hose that was causing the issue. They also stated that the part had to be ordered and it would be another day or two. Three days later, they called and said that they had the part replaced, but the car wasn't fixed. He needed to have it towed at another shop, which they recommended.

We paid Firestone a total of over $400, plus $120 to have it towed (might I remind you that the car drove there with no problems and barely overheating). The second mechanic said that the engine is blown. And this is a very evident problem, to any certified mechanic, especially when running diagnostics. The only logical thing we can guess is that they saw a hose with a bad spot in it. They assumed that was the problem, without doing any investigating or diagnostic tests (which we paid for), and in the meantime running the car which caused the heads to warp. Then they could not admit that they made a mistake. And they tried to get our money and boot us out with more problems than the car had to begin with. A new engine + labor will cost over $4,000!

My wife took in our 1999 Saturn for a general inspection and oil change. Our brakes had been mildly squeaking (overall working fine) but she asked that they check them as well. Later that afternoon, we got a phone call where they informed us that both rear brakes are completely gone, that brake fluid is leaking everywhere and everything needs to be replaced to the tune of over $800. We couldn't really afford that so we told them not to fix anything, that we would just park the car and use our other car until we could afford to fix the brakes.

The sales rep puts us on hold, comes back, and says he can do the repairs for $600. We still said no. He comes back again with $400. By this time, red flags are going up. We told him to forget it, that we'll park the car. He asked if and when we do repair the brakes that we'll bring it back to them. We said yes. All is good.

We picked up the car the next morning. The brakes don't work at all, very spongy and need to be pressed to the floorboard in order to stop. Dangerous to drive but we live right around the block. Keep in mind that other than mildly squeaking the day before, they worked perfectly. I immediately think foul play.

We got the car towed to a nearby repair shop that received solid Yelp reviews. The owner looks at the brakes. No leaking fluid. Pads don't need to be replaced. Nothing. They're fine... except that there's a small spring/clip in each wheel's brake system (not sure what they're called) and both had been manually unclipped. He said there is no way for them to come unclipped without someone removing the rim and disassembling part of the brake system to get inside. This basically causes the brakes to work on the most minimal level and totally simulates brakes that are completely gone.

So we avoided spending $800 for a manufactured repair job we didn't need but spent $60 for the new repair shop to inspect them and hook the clips back in place. Brakes worked perfectly after that.

I just can't believe a supposedly reputable business like Firestone can get away with this. I know this isn't a rare occurrence. I'm sure this happens more often than not. Would this have happened had I, rather than my wife, brought the car in? Who knows. I had been using them for years. Who knows how many unnecessary repairs I've paid for. We nearly got boned for $800 in unneeded repairs!

I should have gone in to their business and raised holy hell, but I didn't. What's the point? We left them a bad review on as many review sites for local businesses as we could find. At least now consumers have a voice.

I took my 2002 Dodge RAM 1500 to the Firestone S Academy location here in Colorado Springs to have the pinion seal replaced. It cost $123.08. The service guy, Tim, wrote the ticket; assuring me this repair would not be a problem for them. So, they performed the repair. One week and 400 miles later, I noticed a very loud grinding noise coming from the rear end. At this point, I called Firestone explaining the situation. Jim (the store manager) said, "Oh, bring it back. We have warranty for all our work. So, I paid for the tow.

Apparently, they were so busy; it took them two days of having my truck to finally tell me they over torqued the pinion nut after they replaced the seal, which ruined the crush sleeve in the rear end, but they don't repair rear ends at this location, and that's why they have insurance. The store manager told me to go ** myself on the phone, and hang up on me when I told him that it was not acceptable. I waited a week and a half before one of their claim adjusters contacted me. His name was Dave **. He said if I pay to have the truck towed to another shop, they would reimburse me (it wasn't livable at this point). So, I did that. He then said they needed to have a third party inspector go take a look at the damage, along with my mechanic.

So, another week passed the inspector came out, and stood there watching this mechanic take the entire rear differential apart and taking pictures the entire time. The inspector said its quite clear that Firestone over tightened the pinion bearing, causing the bearings and pinion gear to fail. So, keep in mind I'm calling the corporate office the entire time everyday; asking why my truck isn't fixed. All I ever got was voicemail after voicemail.

Finally, the claims adjuster called me and said they don't agree with the report. They wanted to send a second inspector out, but they agreed to pay for a rental car. I already lost my job because I couldn't get to work. Another week passed; finally, the second inspector showed up. His report said my rear differential looked brand new, and he saw no damage. So, the claim representative said they refuse to pay for anything. My fiance and I paid 1,700.00 for the repair and rental car. I now filed a complaint to the Better Business Bureau (BBB); if it will not work, I'm taking it to court. They were extremely rude, and wouldn't tell me the truth about anything.

I brought my 1998 Cadillac Deville to Firestone in Bridgeport, Connecticut for suspension work. The bill was $1,275.

4 months later, I brought the Cadillac Deville in again for what I was told was a total brake line replacement. The bill was $1,017.

40 days later, the Deville was leaking oil. I brought it in this morning and was told it's going to cost me another $600. I was told back in June that the brake lines were all set and everything looked good. I was told this morning that they saw the other side of the car's brakes lines to be rusty but they didn't think it would need to be repaired.

Had I known I was going to need $1,600 in brake repair work, I would have gone somewhere else! Firestone likes to see their customers keep coming back for more repair work and more money. I would never ever use this shop again!

I called Firestone on Monday 07/25/2011 at 12:20 PM and made an appointment to bring my car in for a set (4) of tires (Bridgestone, Potenza) on Friday at 8:30 AM. Michael **, the store manager, completed the work order that morning (Friday, 07/29/2011) and advised that if there were any additional cost from the work order, which amounts to $1,001.28, he or someone would give us a call.

During the afternoon, my husband received a message from Firestone advising they could not find the lock key to remove the rims. When my husband received the message and returned the call to let them know it was in the glove box, they advised that they looked in the glove box and was not able to find the key but was able to remove the rims another way.

When my husband and I went to Firestone to pick up my car at approximately 5:15 PM, my husband noticed severe scratches and dents on all four rims. We expressed our concerns with Chris **, the service manager. After showing him the damage on the rims, he insisted there was no way their machine could have done the damage because the head on the machine is plastic and it looks like curb damage. My husband defended it was not curb damage because he cleans his cars himself and he would have noticed any damages.

Then my husband asked Chris, "How did you remove the rims without the key?" Chris again insisted the machine could not have caused the damage. Chris asked what he could do to make it better. Did we want more rims? My husband said yes because the rims weren't like this when we dropped the car off this morning and we would like it in writing. Chris advised he could not put it in writing and offered to replace one rim but could not replace all four. I questioned how he can replace one but not all four and he admitted it was possible one rim could have been damaged but not all four. I then concluded that if one rim could have been damaged, it is possible all four could have been damaged. He then said "Well what is it do you want, new tires?" I told him I wasn't asking for anything free. All I know is my car was not in this condition when I dropped it off. By this time a service technician had come from the back and was standing behind Chris commenting the damage is curb damage.

My husband went to the car, took pictures with his cell phone for proof of damage and told Chris to take the new tires they had put on my car off and give us back our old tires because what they were doing is not right. Chris asked for the keys back and said it would take about an hour and 1/2 and to give them until around 7:30 PM. He told us if we wanted to leave he would give us a call. We went into the service area to take additional pictures of my car because we were concerned about further damage. The service technician who came to the front desk a little earlier was standing beside my car with a smirk on his face and my husband asked what was he laughing at. The service technician started coming at my husband and told him they can take it outside.

Chris had to hold the technician back and kept insisting for him to calm down. We finally left the car with the intentions of receiving a call within 2 hours. Needless to say, no one from Firestone called us that evening to come back and pick up the car.

We called on Saturday morning (07/30/2011) and spoke with Michael. We explained the situation and our concerns. He stated that he had looked at the rims and agreed with Chris that it looked like curb damage. He explained that on Monday morning (08/01/2011), he would report this to the district office and set up a claim. An independent claim adjuster would come out, take a look at the damages and determine who is at fault. Michael suggested after that, if the adjuster determines it was the fault of Firestone, then they will replace our rims and if not, then that would be the end of it.

I called the district office on Monday morning and was advised that after the claim has been reported, it normally takes 24-36 hours for an independent adjuster to come out and assess the damage. I called the Infiniti dealer and questioned that if I lost my lock key to my rims and needed to replace my tires, how could I get my rims off. She told me it would not be possible to get them off, but they had a key and I could just bring it in. Also, I called another Firestone location and presented the same question. To take the rims off without the key would probably cause damage to the rims and he suggested I call the dealer and try to purchase another key. At this point I am waiting to hear from the adjuster.

Saleah **

My car, 2004 BMW 3 series XI, had an alternator problem. Battery was not charging, everything else was working pretty good. Firestone replaced the alternator, belt and did an oil change. Now, they don't know how to re-set the next oil change service display. Also now, my clock will not hold the time. Every time I start the car it shows blank. Firestone manager says I have to take this to the dealer, they can only fix it. To me it was working alright until it was taken to Firestone store. It went bad under their roof while they were working on it.

I had an oil change and tire rotation. When I drove home, one of the tires was missing a "wheel stud" with the lug nut that it comes with. Meaning only 3 of the 4 nuts are holding this tire in place!

This is not safe. I called and they wanted to charge me $80+ to fix it. I looked up the part and it costs $3. This is not how to run a business. I will never go back there again! I'll go somewhere else!

I brought my car in on July 25, 2011 for a tune-up. I received a quote from Elizabeth for the parts and labor.

I received a call from Patrick at 2 p.m. saying that my car repairs were completed but I did not receive any information on the phone regarding any price increase on the ignition wires. Patrick only discussed with me the need for my car to have the fuel filter replaced and a fuel tune-up was recommended as well. I agreed to have these repairs done.

When I arrived to pick up my car, Elizabeth spoke to me about how Firestone did not give me the correct quote on the ignition wires and the new wires cost more. But it wasn't communicated how the correct ignition wires were significantly higher in price (it was actually $71.63). Patrick did not communicate this information to me when I was originally contacted at 2 p.m.

I feel Elizabeth and Patrick have both acted dishonestly in this matter and have conspired to overcharge me on repairs. Also, order notes are typed on my sales receipt but there wasn't any communication to discuss with me about a throttle return spring missing from my car.

I took my car for an oil change. I have been going to Firestone for more than ten years so I never thought twice about it. I usually go to the Dade land mall and this time, I went to the Culter Ridge because it was closer to my home. I went there on July 7, 2011 and on the 11th, I heard a clicking sound coming from my car so I pulled over and checked the fluids. When I checked it, there was no oil in my car. I could not understand this because I had just got an oil change six days ago. They did say that I had an oil leak but they did not know where it was. I took it to a certified mechanic who gave it a diagnostic test.

I went back to Firestone and told them what happened. They said that there was a leak but not that it was leaking massive amounts of oil which I never saw. I asked them where the oil was which they put in my car six days ago but they could not explain. They towed the car back because driving it of course with no oil might damage it. This took all day, it started at 1:00pm and around 5:30 to 6:00pm, Ram, a man who worked for them, went to my car and lifted the hood. He looked at it then he got in my car and started it without putting oil in it. I know this because I was standing outside and smoking a cigarette. I saw him do this so when he got out, I said to him that I'm sure he's not suppose to start a car with no oil in it. He pushed the gas a few times. I counted three to four times and it sounded much worse now so he then put oil in my car and started it. At first, it did start but then stalled right away and he could not get it started again. At this point, it's almost closing time and I am very tired and this man, named Ram, was rude and he could not figure out why he couldn't start my car. He seemed to be rushed and aggravated so he now tells me that it's my battery. I said to him that there is nothing wrong with my battery. He waved me off as if I didn't know what I was talking about so I went inside and talked with Mr. ** and I told him that this man was being rude to me and that he started my car with no oil which I thought has caused damage to my car. All I needed was for him to put oil in the car and check to see if it was still clicking but now my car would not start. The manager said to leave the car overnight and they will see what the problem is.

In the morning, he could not get it started then the next day either so he rented me a car and told me that they would fix it. Next day comes, he calls and said that they got it started and it was the timing they fixed. He did not call to tell me this or to ask me if they could change the timing but they did it anyway so he said that I can pick up my car now. It starts but my engine is smoking and they told me that they don't do internal engine problems. I said that I don't have that problem, at first it was my battery then electrical and now internal. I felt something is so wrong here so I tried calling the district manager and I was bounced around from this person to another person. It seems to me that once I spoke with someone, they all of a sudden went on vacation. I then spoke with Ernie ** who helped me or so I thought with trying to get someone to fix my car. He said that my car was going into claims which I'm not sure what that means but I was hoping it meant they were going to fix my car. Dave, who was my claims officer, has gone away and I was sent to a Mr. Jim, who now tells me that there's nothing wrong with my car and that I would have to go and pick it up. I asked what if it's still smoking or making that noise then what are they going to do and he said that I would have to take it to my mechanic and get it on paper that what was wrong with the car was a direct result of something they did.

I felt like Firestone should be the one to do this and I felt intimidated by the managers who took the keys away from me at the rent-a-car. They seem to be only interested in getting the rent-a-car back so they didn't have to pay another day. I told them that the car is still smoking and the engine is still making noise but they said that there was nothing they can do and that I had to take it to a mechanic and get my car out. They insisted that I drove my car only a little while it's smoking and making noise and now I am having trouble with the steering which is now very hard to turn.

I have no car and no way to go to work or get home and I'm left with a car that Firestone damaged and doesn't want to repair. At this point, I think my car cannot be repaired. Please help me to get someone to listen to me so that I might be able to get my car replaced. It is my lifeline and to lose my car will leave me in a bad position. Thank you very much, hoping to hear from you as soon as possible.

Emily **

I got an oil change there and because between me and my daughter who were only using them and got 3 sets of tires and other stuff done, didn't think to check out my car after an oil change. After the oil change, I smelt oil so I thought they dust dripped oil on my motor. I thought, no big deal. Well, the smell kept getting stronger. I asked my son to check my car out cause I am disabled and didn't feel good and so he did. It was to full of oil. Well, I asked my daughter to call and talk to to them and tell them the problem. She did and they said if there was a problem, they would deal with it. I decided to check my oil myself just to make sure that was the problem.

I let the car sit over night and checked it. After the motor pushing it out, it was still over half a quart over. I sent my daughter to the shop cause my dad 84 was in the hospital. That was a mistake because they laughed at her and made fun of her and all but called me and my son stupid and said we didn't know how to check oil. Let me tell you something, My son worked as a mechanic before and I am 58 and been driving and checking oil since I was around 16 or 17 years old. The bottom line is that we never did them anything for them to do that to us. I know they think we are stupid but they took my car in the shop where my daughter couldn't see and must have taken some oil out cause all there is left is the damage it did and not the strong smell.

03/11/2010 I bought a new 75 month interstate battery from Firestone for my 2008 Saturn Aura and it came with a 24 month replacement warranty.

15 months later my car quits starting out of the blue with no warning, just dead in one night.

I call Hutto Firestone an they say bring the battery in and they will test it. SO I HAVE TO REMOVE THE BATTERY NOW. They test it and the test equipment prints a receipt that reads replace battery. Firestone gives me a new battery no issues.

I put the new battery in my car and it starts however my car now needs to relearn how the FOB, tire pressure monitor, automatic windows all work. I take it to Firestone and they tell me it's over their heads and I will need to take it to the GMC dealership, what a lie. Firestone was just pissed they had to give me a new battery at no cost and are going to punish me with inconvenience.

I just used this place to see what they'd say about a brake job done on my car at another shop (honest one), maybe raising the front end of my car and if a wheel alignment would fix it. I got a brake job done at this other shop and now the front end of my car is higher by about a half inch.

So I asked this guy at Firestone if they do suspension work and how much would it cost to lower my front by half an inch. He said $2000. I laughed and said $2000 to lower a car? He then said, $1,000 and started getting nervous. I only used them just to kill some time waiting on an order I had at another store down the street, because I only heard bad things about this place. I never would've even took it there for an alignment but I really just wanted to find out if they do suspension work and what the price would be just to get an idea what a tire dealer would charge for work like that. I wasn't gonna take it there. I knew they'd give me an overpriced amount but I didn't think he'd lie that bad.

This is the Firestone on little Patuxent Pkwy and a small guy with light hair was the one who gave me the crazy amount. These people are full of **. I could lower the car myself for a couple hundred bucks or less but I don't do car work. They actually missed out on a high-paying customer because I actually have 2000 to burn on an overpriced lowering job--just not enough ** to let it happen.

I live in New Jersey. My daughter's car (my car) broke down in Port St. Lucie, FL on March 6, 2011. AAA towed her car to Firestone All American Tire and Service. They told me the engine blew and I agreed to have them replace it (with a rebuilt). The store manager was nice enough at the time. I got a quote of $4,000 and gave a deposit. I signed the quote on 3/14/11.

As of May 16, I still didn't have the car. They were rude, and would not return my calls. If I did get the manager, he would tell me it's going to take as long as it takes. I called Firestone Corporate back in March and had a 3-way call with them. Firestone would not help me because they say the store is independent (just sell Firestone Tires). I was then told by my AAA representative that the shop was going to be closing their doors and they had to finish my car before that. Well, guess what? The shop closed and my car was locked inside for over a week. My AAA representative stopped by again and the owners (who never contacted me) told him that they got a company to come fix my car and that it was running well. I then had to pay the balance of $1,400 before they will release my car.

My daughter was stuck without her car for 3 months. When she got it back, we took it to another shop before she was allowed to drive it, just to find the engine had no VIN #, the wiring was not hooked up, and they glued the radiator and the cruise control cable. The transmission cable had to be replaced as did the brackets under the car (holding the engine and transmission in). I still have all of the broken parts and the repair order from the new shop.

My question is this: Why would Firestone let anyone that they won't stand behind use their name? Not only was it on their receipt, they have a large Firestone sign on their building. This is just awful and misleading. I cannot tell you how horrible this has been. I am out to send Firestone and this shop a message. Don't ever let them touch your car. 1888 SW Bayshore Blvd., Port St. Lucie, Florida - just in case they change their name - again.

Took vehicle in for (4) new tires. Was told I needed an alignment as well. Which is fine, should do one with purchase of new tires. They wouldn't tell me how bad it was, just that I needed it. When I drove the vehicle home I noticed my steering wheel wasn't center, it was off to the left and the vehicle kept pulling, took it back the next day, now the steering wheel was off to the right, took it back again. They said they fixed it. Took it back again, still pulling to the right. They said nothing was wrong with it.

Finally I took it to my Chevy Dealer and all along my alignment was off. Both Camber & Toe. I drove it for a few more days and noticed a wobble when at low & high speed. Wasn't about to call Firestone, so I went back to my dealer tody......Low & behold, the balance they did on the tires was 8 ounces off. Now I have (2) repair bills to pay and the car is fixed. Not to mention that the tires in the back have 21 lbs of road force. Not that it will bother the car, only that the tires (Firestone Affinity Touring) and not cheap tires either, have either a soft spot or a hard spot in them somewhere. This whole ordeal has cost me almost $1,000.00 & took 2 wks to straighten out. They gave me 120.00 credit. For a full set of Tires? Needless to say, I WILL NEVER GO BACK TO A FIRESTONE SERVICE CENTER. They should be ashamed of themselves & Firestone should have better service represents & mechanics for consumers.

I would like to add, beware of the pricing as well at Firestone. Every location gives a different price. When I received the written quote, the sales manager told me the quote was a mistake and they had to charge me more. What? By all means, don't let Carmen ** or Joe ** get anywhere near your car. I cannot believe these people call themselves mechanics.

I took my truck to Firestone for a maintenance repair of timing belt. When I went to pick up the truck, the vehicle was shaking and went in and told me maybe I needed a tune-up then told me to come back in a week to see if it's better. I told them I need the car to run as it did when I brought it in. They kept the car another day and gave me a rental.

When I went to pick it up, they told me something was wrong with the air and they fixed that as well. Ok, so a week and a half goes by and the truck overheats and my engine is now shot.

I took my car to be fixed on May 22nd 2011, as it was making some noises. I informed the Fire Stone mechanic and left the car so that they can look at it (Ford Explorer). They later called and informed me that the problem is on the brakes; both front and rear needs to be replaced. I gave them go ahead and they charge me $453.69 including tax. I went to pick up the car and drive it and at a few distance, it started to make the noise again. I took back the car the next day. The manager said that they have to open and check. Later they called and said that it was something else which will cost me $1500.

I was shocked because yesterday they told me it was the break. I discuss with the manager, Mike, and he said that he will give me a discount so it will be $1400. I decided to shop around and most mechanics agree that it was a rip-off. One shop asked me to bring the car. I called back the manager and told him that I will come to pick up the car. The manager, Mike, said that they cannot put back the parts they open even the tires, so I will have to tow my car. He proceeded to say that they will also charge me $800. I called the head office and they promised that they will talk to Mike.

The next day, I went to tow my car and Mike was in the phone. My car was not ready to be picked and the tow guy I had called had to leave. Mike still insist that I let them fix the car for less charge, etc. I was calm but I keep thinking to myself how dishonest one can be and still looking in my eye and not even apologizing for such a hassle leave alone the blander.

To make the story short, I had to call another guy to tow the car. I pay for the towing. I asked the other mechanic to check if they really replaced the brakes. He said yes and they put cheap breaks that cost $60. I was shocked. Remember, I paid $453.69 for breaks. I felt used as I have been a loyal customer to that shop for years. I cannot believe they have done such things. I had to recall how I used to return my wife's car to be re-checked simply because mechanics failed to do their job at the first time. I never make a big deal then but now when I recall all those incidents, I feel angry and used.

I had to tow my car, of course pay for towing, pay for charges again, and loose half day at work. I do not know how a human being can do this to another human being. Of course, the store manager did not apologize. He keep insisting that they are willing to help me. He has offered nothing than a poor service to a long-time customer.

I will never recommend anyone to Firestone. I suggest consumers to shop around before committing to any shop.

I had an scheduled appointment at 12 o'clock. I set up yesterday for a oil change, front brakes and rotors. The service was terrible. I am highly upset with them. I seen a lot of cars come in go while I was there, that were just walk ins. I had to ask a couple of their associates two hours later why my car hasn't went in yet when I had an appointment. All they could say was, "We will get to it eventually."

Five hours later they finally got my car done. I asked could I get a discount for it taking five hours. The manager said that all he could do was give me 25 dollars off. I don't think that was fair cause I took off of work early to make the appointment. While waiting for the car, my wife missed her doctor's appointment. And I had to call in at my other job which I had to be at by 4 o'clock. So they basically took off only 5 dollars per hour during the time I was there waiting with a 12 o'clock appointment. It shouldn't have took 5 hours. Once I got in the car to go home, I realized they didn't reset my oil life on the dash in my car, so I had to turn around in go back so they could do that. I have never had service so bad from them. I've been going there for over five years. Terrible terrible service.

I was going in Firestone Plaza location to get a simple oil change. The salesman told me the wait would be about one hour. I waited for two hours just to be told that I need about $1,000 of work to my car and the salesman insisted that I make these repairs now! My car is only one-year old and is still under manufacturer's warranty. I told them that I would take it back to where I buy my cars. That was not good enough for them, I guess, and said that they would give me a $300 discount if I got the repairs at that time--this is about three hours now for an oil change.

The bottom line is that the sales guys need help. I wanted the manager's name to consult with about the price for repairs and this guy would not give me his name. I don't understand this store at all. I know a lot of people that goes to this location and I have told them all about the service. My family and friends will find another service center to go when in need of any repairs to their cars.

I went to Firestone to purchase tires and have wheel alignment. I was told that the wheel alignment was for 6 months so I called to make an appointment to have the alignment checked around the 4th month. This was because during winter there were a lot of potholes in the streets and that's what I told him. The manager said that it was a 30-day alignment. I said that that was not what I was told. He then said that I need to purchase a lifetime warranty. Like what I said, I was told that I could come back within 6 months time and have the alignment checked and if it was off, they would take care of it. That was what I was told. I specifically asked before I purchased it. So now, I'm out of $80 bucks and if I purchase the lifetime warranty it costs $120.00. I don't think that it is right and the manager kept on saying that that was not what service guy told me but that was what he said.

My car overheated! Firestone towed it to their shop and did a block and pressure test. Mngr. Eric was nervous about it and does not charge me because he knows that they just serviced my car 5 days prior. He said he was concerned about the oil in the car. After having it for 4 days, he stated, "there is nothing wrong with your car; there is nothing leaking; it passed everything but, bring it to the dealer." Why, if nothing is found wrong? There were numerous calls back and forth to consumers, Firestone, regional managers, and corporate.

I managed to get the test redone plus a coolant flush. Now they found a leak where the radiator & coolant hose meet. Firestone repaired the radiator and hoses after 9 days of having my car. They said, "It's fixed. Pick up your car as it should have no more problems." I no sooner get it home and it goes up a bar in the temp gauge. The next day I took it to my Cadi dealer as I was told to do by the Regional Mngr., Joe **, and Corporate, Kathy **, to do should the repair work they did would not have fixed my car.

They are the ones who found and said the radiator was the cause of the car overheating. Dave ** was confused over paper work dates as he stated the paper work has the facts & he didn't care who I get to talk to, cause it's all hearsay. When I said there is proof documented from Firestone consumer, he said prove it. You have no proof and I couldn't prove anything. The only thing they did wrong was misdiagnose my car. I am in such shock. This is not over!

I ordered Air Rite Springs. I received the right spring kit, but the kit had the wrong size u-bolts, missing bottom brackets, and missing air valves. I called **, and spoke with Charles. I told him about the situation. That was on Thur, April 21st. I told him how badly I needed the correct parts and missing parts. He wasn't very sympathetic. I then spoke with Paul, his supervisor, and told him about the problem. He said he would follow up on it. Today the 26th, I called and found out the parts didn't ship till yesterday, the 25th. I won't have them till Fri the 29th. It would be so bad but this is the second set I have purchased within 2 years.

I had the problem with the first set as well. Your quality control department needs to know that the kits are not being put together correctly and that it has placed a major inconvenience on me for the second time. It seems to me that that department needs some major tuning up. The supervisor needs supervision --too lax. Quality control and customer satisfaction is in the toilet. I thought it was learning from mistakes, metrics, growing a business. There are lots of competition out there but it seems people want to get paid for what they think they know instead of what they think they do.

They did not do alignment on my car the right way on both Firestone shops where I brought new tires. They really trick you into believing they are doing the right thing, but they are not, and I bought the lifetime alignment. Very worn tires on the inside, I have to buy new tires again.

On 4/2/2011, I just finished a 12-hour shift and went into their store. I was greeted by "Kathy" and I told her that I needed brakes on at least two wheels. She had me wait and after approximately 30 minutes, they put the car on a rack and removed the tires. I also was asked if I wanted tire rotation to which I said no as I have lifetime free where I bought the tires. We agreed to just do the front brakes as the rear are still good. Then, Jeremy wanted to show me the tires on the car. We looked and made no decision verbally as the tires still had a few thousand miles of good tread.

As I had just finished 12 hours plus four of work and I am 74 years old, I sat and waited. I was asked about alignment and said okay even though the car never ever pulled to either side and the tires were worn mostly in the middle as if the pressure was too high. Then, I was told that the car was ready after three hours and was told that the bill was $776.62 when all I came in for was front brakes! I was never shown any tires to choose from. I just found myself more than $700 in debt for what was supposed to be just front brakes!

I asked why did they put on four new tires that I did not want. The very high-pressure salesman (Jeremy) said that I had told him to replace them, which I had no memory of doing, and was not ever showed tires to pick from and which tread I would like. So now, I am stuck with this bill. I have a part time job and am just on Social Security to live on so you can see why I shed tears over this transaction. As you can bet your life, I will never ever enter this business for any reason and I will make sure that the treatment I received will be known to all my friends, relatives, etc.!

I had my 1993 Chevy Lumina taken to Firestone Service Center to find out why the car would not start. Firestone declared that it was a faulty fuel pump and the price to fix it was $522.00. I said I could not fix it so I had it towed away. I decided to see if this other shop could do it cheaper, the other shop pressure checked the fuel pump and found out that there was nothing wrong with my fuel pump. I paid them $74.23 for the diagnostics. The other shop called me in and showed me that my pump was pumping just fine and I still have the same old pump and driving the car, they lied. It pisses me off. Had I said okay, they would have replaced something not broken! They are liars. I made them refund my $74.23 back, ASAP. They never diagnosed my car with the machine, I don't think they charged me as if they did, a 16-year alleged veteran technician.

It is with real sorrow that I see myself forced to file a complaint against one of your employees. But I believe that in these times of economic hardship, prestigious companies like Firestone cannot afford flaws in the exceptional customer service that characterizes you, and even less when this contributes to the loss of a young professional that represents the type of customer that you want to assure for your future well-being.

My name is Yanko **. I am a physician, in the specialty of psychiatry and also a college professor. Everything started three weeks ago. I drove my Mercedes Benz to your establishment located in 2250 SW 87th Avenue, Miami, FL 33165 because the computer of the car told me to check on the break wears. I was referred to that place by my mother, who, until this moment, has been a steady customer of yours and was intending to use the Firestone credit card as a way of payment (credit card that she intends to cancel as soon as possible) as well as all relationship with the company.

Once there, I was helped by Nelson who gave me an initial good customer service, and after the previous check up, the mechanics arrived to the conclusion that the car needed new brake front, rear pads, rotors, sensors, and the total job was at a cost of $871--which was agreeable to me. The job was done and the payment was made without problems.

Since the car was given to me, I noticed a difference, which I logically adjudicated to the fact that the parts were new and needed some time for adjustment. The car has progressively been taking longer to stop when I hit the break pedal. Although it works, I definitely feel the car in worse shape than how it was when I turned in to your establishment. Today, I decided to take a time off my busy day to bring it there again to check and prevent something that might become a bigger problem and a live threatening situation to me.

When I arrived to the place here is what happened: Yanko: "Hello, Nelson. I am bringing you the car again because I am noticing that the brakes are taking longer to stop and I am afraid. However, if this car is not the specialty of these mechanics, I understand, but I will go somewhere else."

All this was said with respectful and appropriate manners. The reason why I said this is perfectly justifiable and was not with intentions to offend none of the mechanics. In my field as a physician, I know how bad it can be when I see a patient with a disease to which I am not related or an age or gender that I don't usually treat--it might get tricky. In this case, what I usually do is delegate the job to someone more related to the case. Westchester is a community middle class and Mercedes Benz are definitely not the biggest percentage of cars that Firestone branch attends, so it is understandable that as humans, a mistake could have been made.

Nelson's response: "First of all, you should have brought the car the following day, not now that you are scared because the brakes don't work. I am really negatively impressed with you! That what you are doing is totally incorrect! You should not put the name of our mechanics down just because you haven't taken the time to bring your car back!"

Mistake #3: He is being judgmental. I am a customer with a real problem. I am an adult professional and I consider it a huge lack of respect to have one of your customer service representatives telling me that I am incorrect and that he was negatively impressed by me. I don't think you are paying him to do any of that. He treated me like I was his child and the real McCoy situation is that I am a customer that just spent $900 in services and is not happy!

Right after this, one of the mechanics took my car for a ride. When he came back, he told me, "I don't see anything wrong with the car. Do you want to jump out the windshield when you hit the brakes?" (This is understandable. The mechanic has not driven that car before so he can't compare with the way it was before. I don't really mind his comment).

This situation that happened to me and Mr. Nelson (whose last name I don't know because I was in such a state of shock that just left the place) goes against all sort of assertive communication that I am sure you strive for during training of your representatives. On the contrary, it proves to be reactive and aggressive communication. Of course, as you know, most of the angry customers--all they want is a sincere apology. Well, I accept the apology. However, this is a letter of feedback and encouragement for you to work on the communication skills and customer service of your representatives.

I had some work done on my 2004 Chevy Monte Carlo. I had brand new spark plugs put in and a # of other things. Well, a week later my vehicle was still not running properly. I took my vehicle back to fix the problem and they tried to charge me more money to fix the initial problem.

I purchased four new tires (100AP159 Primewell PZ900 Bl 215/55r17) tires on Jan 17, 2011. Approximately 2 days after leaving the service center, I noticed the driver's side front tire was low on air. I filled the tire to the correct tire pressure, and within two days, I noticed it was low again. The above-mentioned service center looked at the tire. Ron **, the Service Manager, informed me that the tire was not making a proper bead.\

I was charged $20.35 for this. For the past 2 weeks I've also noticed my right front tire was low as well. I returned for a second time and was informed of the same problem. I was again charged $20.35 for this to be fixed. I had no problem with tires holding air before this installation. I was told it was my rims. Why was there no problems before? If there was a problem, why was it not seen as the installation was being performed!? Firestone, you do tires, right? I was not happy the first time I had to get one of my new tires to hold air. Imagine how unhappy I was the second time.

Today February 21, 2011, I stood at your counter after paying, and cut my Firestone credit card up in front of your manager and. other customers. I then informed him I would never be back and would be contacting his corporate office. His only reply was "okay". What's really sad is the fact that he made no effort to even keep my business. I paid a total of $40.00, to keep air in the new tires. Your commission-paid manager is really pushing the limit! I'm a musician which means I'm on a microphone all night long. Trust me, I will take advantage and I also have 378 Facebook friends! Get the Picture!?

We went to Firestone in Bristol CT. and they told us that we needed a new radiator. They put one in and when we drove the car it made a funny noise. I called informing them I'd have to bring the car back and they said they would look at it. The guy told me the noise was a belt, I told him no. He then took a ride with me and then said it was the air conditioning compressor, which they could fix for another $500 (he didn't even look under the hood). Needles to say the car broke down then the engine has blown up that day.

They sent an investigator out and he said he couldn't find out why because there was oil and radiator fluid in the car. I think they didn't flush the radiator correctly and air got to the engine. They made us wait 2 months before even calling. Now they want us to pay for someone to tear the car apart and that would cost us more than it would be worth. Why do these companies get away with this? They broke our Doge van, we missed all of our kids' Christmas events at school and we couldn't go see our family on Christmas. I have a daughter with JRA and she missed a few Dr. appointments, this has caused an uproar in my home. This is not fair at all.

Because our time is valuable, I will be brief and to the point. Six months, four appointments, and $1,600 later, repairs are still not made. Customer service guys are very friendly, but watch out. The parts weren't ordered for scheduled appointments, and the mechanic even had to ask me which part to order. Customer is expected to keep calling in until parts have arrived; they won't call you. At the fourth appointment, I was told that the shop had ordered the wrong part to do the repair that had been diagnosed six months previously. I dealt with three separate employees, including the store manager, with same results. I will never take my car to this shop or any Firestone again. And I will make sure that all of my friends, family, and acquaintances hear my story.

I took my 2003 Ford Taurus in for back struts repair. I live on a budget and had several coupons. They only honored two if I remember correctly. I still had not enough money, the clerk asked my how much did I have. I say $800, then he mentioned for $1,000, "I will fix the struts and put 4 tires on your vehicle because we do make money off tires," were his exact words. I still had not enough money, he offered financing so I tried. I was declined, so my son tried and he was approved. We agreed to have the work completed.

When I picked up the car about 8:30 pm, I paid cash and some credit. It did not dawn on me until the next day my son mentioned that he did not honor his price quote. They fixed the struts and charged me for two back tires. Now here's the bigger problem. After driving the car, I was still hearing noise from the back. I took the car back and was told that they put the wrong struts on my car. I received a call from district manager who offered to honor the "Buy 1, get 1 half off" coupon. When they heard what I said the first time, they did not honor the original price quote for $1,000.

I wanted two tires and an alignment. I wanted good tires on front, and I signed the waiver. I was told that work would be done in two hours. I asked them to call; no one called. My brother and I returned. We were told that it would not be long. Then we were told we needed an alignment, which was what should have been done. When the vehicle was done, the tires were not the way we requested. After putting them the way we wanted, they said, "By the way, you have two nails in the old tires." I asked if they would repair them. They said yes, if they were repairable.

I asked, "Wouldn't you know if they were not repairable?" We were told we could try to plug them ourselves. My brother (who was a certified mechanic) and I looked at the tires when we got home. At least one of them was repairable. They were clearly too lazy to do what was right. They should have followed our instructions, and informed us as, soon as they found the nails. By the time we left, it was already four hours.

We left the shop with two tires that had nails in them, and we had wasted four hours. With the level of incompetence from the people I dealt with, I am not sure what was done was done well! The primary consequence is that my brother and I will not ever do business with Firestone on that base again, and will be sure to complain to the commander of the base. I will refer everyone I know to go to Mr. Tire, just off base! My brother is going to post this experience on his Facebook page, so all his friends will be warned.

I took my car to Firestone letting them know that my car was slowing down by itself. It was stalling out when I turned anywhere. While the car was being repaired, they said that they would have someone drive me to work. I wouldn't get back in my car because it is dangerous to drive a car with the check engine light on. The service man mumbled something and walked away, leaving me in the cold. I had to walk to work. I spilled coffee on me because I was struggling with my purse and lunch pale. So, I was soaked with coffee walking to work. I had to walk across the dangerous road and about four blocks after that. I was crying and freezing when I got to work.

They put new coils in the car. The check engine light was on and I was told that it was the catalytic converter. They charged me for a new catalytic converter and more fuel coils. My car was doing okay. About two weeks later, I was driving home one night from work and the car started driving itself at a high rate of speed. I pulled off the nearest exit and turned the car off. I started the car again and it was racing. The engine was loud. I managed to drive it off the highway and into a parking lot. I was parked and I let the car settle. When I started the car up again, all the gauges went completely over to the red areas. I immediately turned the car off.

I took it back to Firestone and they said that the problem was the cables. They said that they put a throttle cable in at no charge, but the car is still racing and loud. Apparently, they didn't fix the problem. Firestone had my car for one week and it still drives itself like I have cruise control with, which I do not have on my car.

Also, Haig said that they would pick me up at my work at 3:00 PM. When I was off my shift, they were not there to pick me up. I was so upset and furious. I had to walk over to the mall and wait for an hour until they decided to pick me up so that I could get my car back. When I did get my car back, the gas tank was nearly empty. When I took my car in to Firestone, it had a full tank of gas. I am furious on how I was treated and with their lack of professionalism. Firestone wants to see my car again but I can't keep paying them to fix it. I am afraid to go back there because they don't keep their word.

I called around 11am (1/22/11) to ask if I should make an appointment for two things: oil change and two new tires. I was told that I could just bring my car in right then. I arrived at 12:30pm. The work receipt says "in at 12:37pm, promised at 2:30pm." I waited there for four hours. They told me that one of my lug nuts was stuck and they had to break it off. Apparently, they didn't have any extra ones to put on once it was broken off. Why would a business not check for that? I left at 4:30pm. It took two hours to get one lug nut? Additionally, the salesperson (Darian) said he "got sidetracked." How is that an explanation? I sat in their waiting room for double the amount of time promised. If they were so busy, why didn't they tell me to come in later? I will never go to any Firestone store again.

I have known for years about the deceptive, downright lying tactics of Firestone dealerships. Many old stories to tell but last month, I had a rear tire on a 2001 Tahoe that seemed to have a slow leak and had been requiring air about once a week for a few months. I had a nail in that same tire a year ago and had it plugged at a small family owned Exxon where they still have a 3 bay repair shop. I started to just go back there, but was close to Firestone and figured even they could/should be able to handle something as simple and straightforward as my slow leaking tire. I was wrong.

After agreeing to pay $24.95 for the repair, which was double with what everyone else charges, I settled in for about an hour before the man at the desk said those dreaded words: Mr. **, can I speak to you for a minute? He informed me that the leak was from an old plug that they refused to replace because their liability would be so high if something were to happen in the future. And it will. He said, no way that plug can be replaced a second time. He had already prepared me an estimate for four top grade new tires, install, balance, all the extra warranties and all for $1,000 and highly suggested that I let them proceed. I told him to put that tire back on fast and give me my keys. I had to sign a waiver though, since my life would be in grave danger.

I drove to the Exxon station where the previous plug had been done a year ago. They apologized, jumped right on it, fixed it without even removing the tire from the vehicle. I told them what Firestone had said and he made me this promise and wrote it on a receipt that by the way, listed zero for cost. If the tire fails because of that plug or that exact plug fails again for one year, we will replace it free with your choice of five tires of the same size. He also noted that he had repaired/replaced needed parts on vehicles for years where people had Firestone receipts for those items being replaced recently. I was in and out of the Exxon in less than fifteen minutes after it took Firestone an hour to figure the best way to screw me.

If my vehicle broke down in front a Firestone store, I would have it towed somewhere else. Be warned, they're are trained and determined to take as much of your money as possible and lie like the devil if caught. 1,000 miles on that tire since the no-cost plug repair by a reputable and apologetic Exxon station owner.

On two occasions in the last two months (11/17/10 and 12/20/10), I brought my car, a 2002 Mazda 626 with 83,000 miles, to you with concerns about a loud humming noise emanating from the front wheel or wheels.

On the first occasion, I was told that the source of the noise was cupped tires. The recommendation was to replace the tires, which at that time had about 30,000 miles of wear. Since they had a 50,000 warranty, I was assured that the price for new tires would be prorated for the remaining 20,000 miles of warranty. I was surprised that cupping could cause the loud humming noise and asked for and received assurance that it was not a bad wheel bearing.

One month later, I returned because the humming noise had become much worse and I was questioning whether it could really be coming from cupping of the tires. At that time, I specifically requested assurance that the increasingly loud humming noise was not a bad wheel bearing. When I picked the car up 24 hours later, I was informed that a complete inspection of the vehicle had been done, and works of $1473.34, including parts, labor, supplies, and tax was recommended, specifically: 1. New radiator hoses, 2. Radiator flush and new antifreeze, 3. New front and rear struts, and 4. Four new tires.

At this point, I told the service manager that I would need to get a second opinion [A specific red flag for me was that the radiator had been flushed and antifreeze replaced about 500 miles prior to this time, at a different shop]. The manager I spoke with began to backpedal, suggesting that replacing the tires and keeping the old struts might be good enough to solve the problem.

The following day, I took the car to the Mazda dealer for a complete service inspection. The first thing they did was drive it and determine that the humming noise was a bad bearing on the front right wheel. Then, they elevated the car and showed me that there was no problem with any of the struts. They inspected the radiator hoses and found no significant wear or need for replacement. They showed me the cupping on the tires and recommended I have the tires rotated under the Firestone warranty, so that they would be riding in the reverse direction. They suggested the tires were otherwise in good condition and would likely last another 20,000 miles.

Two days later, I had Mazda Service replace the wheel bearing. The noise is now completely gone. Nothing in the way the car drives or performs gives evidence of cupping of the tires or faulty struts.

I am writing to you to express my outrage at your recommendations. They are either the result of gross incompetence or an outright attempt to defraud. Either case is unacceptable. Had I taken your advice, I would have paid $1473 for unnecessary repairs and been left with the original problem. Shame on you!

It took two and half hours for them to just check my brakes. I was late picking up my son from school. I was told since I came in at eleven am they'd be done by 3 pm. At 2:45 pm they just took my car to the back.

I have been going here since 1991 and have never had a problem, just the usual sales pitch, you should have this fixed or you need to do this soon. Being a retired mechanic and now I cannot do my own work, I depend on the people I trust, anyway, I took my F150 to a shop in Jensen Beach to have break work and any problems on the front end, and they checked everything and replaced what ever was needed, they advised me to get an alignment, as they do not do alignments.

The next day, I took it to your store and they told me that I would have to have this work done as the $79.99 alignment would not do any good unless I had this other done first. Ball Joints, both $541,96, both lower, front, ball joints, 2 for $19.00, cam and bolt kit, 2 for $39.99 each. It did not sound right to me as I had just had this checked so I took my vehicle to two different shops including the place that I paid to have the front end worked on and they both stated Firestone must have been looking at another vehicle so I took it to Tire Kingdom. They checked and aligned it for $79.00 and it runs perfect, so goodbye to Firestone.

This facility has created repair issues which did not exist before I brought my 1998 Ford Windstar in for battery and tire replacement. When I started to drive my car home, I noticed that my gas gauge and brake lights don't work! I specifically know for a fact that the brake light operated perfectly when I followed my son to Firestone. I just filled up the gas tank and the gas gauge was working just fine. I spent over $600.00 for the initial service. I have more things wrong with the van (25,000 original miles) than I did prior to bringing the vehicle in! This shop is a pack of liars and thieves!

9/27/10 I brought in my car to have it looked at after some disturbing sounds were prevalent while driving. I got a phone call saying the front shocks were bad and I needed an alignment. I spoke with Roger a manager at the store in Hutto, TX. He gave me a quote for $280, so I made and appointment the very next day. Of course Roger wasn't in. So the tech pulled my car around and showed me the total of $900! I was furious I had been given a quote that was so far from the total given that day. I complained and asked for Roger, but apparently they can't even call Managers on their day off. Needless to say they gave me a small discount and I got the work done. A month later I hear the same sound, so I bring it back. It took well over 2 weeks to actually get an appointment because they couldn't fit me in. Here is where it all gets very questionable about firestones ethics.

Little did firestone know that on Sept 15th I had my mechanic in DFW do a tune up, my brake pads changed, the belts, everything but the shocks & alignments. So now Mark calls to tell me that the real issue is the back shocks and because those weren't changed when the front ones were that it has now caused the mount to fold and need to be replaced. His exact words were he would have never changed the front shocks without changing the back. It was a waste of money!

My question was why did no one tell me this in Sept when they fixed the front? Then start the excuses that the staff that did the front no longer works there, he doesn't know, I must have misunderstood. That it's of course not firestones fault at all. Then he proceeds to tell me that my brake pads are 90% worn, and I need new belts because they are all frayed. I was furious and said I would be up there in 5 minutes to get my car and have him explain this to my husband.

Like I said little did this idiot know that I had just replaced the pads and belt. I told him I would bring him receipts for the work on the breaks, and he was completely full of crap. So my husband and I arrive 7 minutes from hanging up the phone. Guess what? Mark has left for the day! Of course. Probably needed sometime to figure out how he was going to crawl out of his whole if lies now.

I was already on the phone with corporate as the put my car back together. Now an employee has come out to tell my husband not to call corporate, that Mark is a stand up guy who will make it right. So now employees are begging for forgiveness? Mark offered me 1/2 off the labor for the mount. I assured him that firestone would be paying for parts & labor for the mount, since it was their fault it got ruined in the first place. After countless hours will corporate I spoke with Kathy **.

Just as useless as the rest of them. She was extremely frustrated that her offering to pay for the mount wasn't good enough. I assured her that if she was frustrated she could only imagine how we felt. I told up that I didn't trust her company working on my car. The latest repair list I got said the front & back struts were shot, needed a mount, the brake pads, a engine flush, a and belts. Clearly the front struts were done the month prior, so if the tech saw they were bad, that means they weren't done right in the first place.

Kathy kept asking what I wanted. I want someone to be held accountable. I want firestone to admit that they lied to a customer about false repairs. That they tried to take advantage of me and the situation. That their techs really messed up the first time and not got caught in more lies the 2nd time. She was shocked I didn't want her company to work on my car. I am now seeking my money back and asking that they pay a reputable mechanic to do the work. I am not giving up.

I will do whatever I can to get to the CEO and explain this terrible issues going on at the stores. This is a lie, and highly illegal at that. People go to firestone to get an honest opinion on their vehicle and honestly get it repaired. I have spent $500 only to find out the job wasn't done right. I have to wonder did they do this intentionally to make more $ off me in the long run? Sadly I believe it's true. This company should be shut down. Off to the BBB now, thanks firestone, you will be making my house payment now too!

I took my Rav4 for a maintenance service and they broke my radiator. I had to pay extra for installation of the new radiator. They said that it is normal for other car parts to get broken in their company. They also said the car will be ready in 4 hours and it took them 24. I had to pay 217 dollars more, left the car overnight in their company and had to pay for my own transportation. They do not want to give me a refund.

I took my rav4 for a maintenance service and they broke my radiator. I had to pay extra for installation of the new radiator. They said that it is normal for other car parts to get broken in their company. They also said the car will be ready in 4 hours and it took them 24.

I had a coupon to get the annual safety and emissions done for my wife's 2000 Chrysler Grand Voyager at the Firestone Complete Auto Care in Sandy, Utah. I was hesitant. I usually use a place that only does inspections and emissions, figuring that a shop that does repairs will look for anything they can to make more money. So it wasn't a huge shock that the van failed. They said that it had a bad tie rod ends and advised that I also replace the stabilizer bar links. The shock was the estimate, over $650.00!

I laughed at the guy and told him he just lost my business. I bought the parts and installed them myself, the parts totaled less than $80.00 and it took me three hours to do it in my garage with hand tools. I then took it to an alignment shop and had it aligned for $37.00 including taxes. I also replaced the stabilizer bar bushings in that amount of time. The parts were about another $13.00 and were not included in the estimate even though they were in far worse shape than the links.

I shudder to think what the surprise add-on cost for that would have been, had I been dumb enough to have them actually do the work. Over all, I spent about $120.00 plus three hours of my time and saved myself well over $500.00. A mechanic with all the air tools and lifts a shop has to offer could easily have gotten this done in under two hours. Apparently, Firestone has an effective rate of more than $250.00 per hour! Their parts markup is incredible. They quoted me $89.95 each for tie rod ends that cost me $14.99. That is a 600% markup. I called several shops around me, most were about half to two thirds of the price Firestone gave me. Even the Chrysler dealer was over $100.00 less! The bottom line is, never ever use the Sandy Firestone for anything. They will rip you off. Guaranteed.

They Lie! They damaged my wheel while changing the tires. They claim that they showed me the damage while the car was on the rack before they did the work. Only problem is that I left the car there over the weekend and was 600 miles away when the car was on the rack. What is worse is that Firestone the corporation will not honor their warranty either. Good lock with these guys.

I had to have my axle replaced because of a burst CV boot. A wrong axle was replaced the first time and I was told about it. They ordered another one, said it was the right one, and replaced it which turned out to be a wrong one too. An employee showed me that the axle had a play in the transmission so I should take it to a transmission place they recommended to get it checked, and called AMCO Transmissions. I took it to AMCO, but they claimed that it was the right axle and they could see a problem and needed to take my whole transmission apart to find out what's wrong. I said no and took it to the Mazda dealership and they said that was a wrong axle in there and that was the reason for the play causing wearing down of the bearing in the transmission.

I took my 2002 Hyundai Elantra to the Firestone Auto Center # 019828 in Goodlettsville, TN on October 17th. I was very disappointed with the service I didn't get. I took my car in because I needed a new connector for my negative battery cable. On Saturday, I wasn't able to start my car and had emergency road service come to jump start my car. It didn't need a jump start.

The mechanic who came out showed me where the connector was cracked and wasn't making a good connection. He squeezed it together so I could start my car and get it to a repair shop. The following morning, I took it to the Firestone in Goodlettsville. I said that I needed a new connector on the negative cable, and while I had it in the shop, I wanted my tires rotated (I purchased my tires there at the end of 2009) and an oil change.

When I signed the work order, I will admit that I should have read it. On the work order, it said to check the positive cable and do an oil change with no mention of tire rotation. When I picked up the car that afternoon, I was told that there was nothing wrong with the positive battery cable. I said that it was the negative one that needed replacement. He said that both were checked and everything was okay. I told him I saw the crack.

He proceeded to try to make me look like an idiot by saying that they weren't going to do work that wasn't necessary. The next day, I took my car to a different mechanic who discovered sure enough that there was a crack in the connector of the negative battery cable. If the Goodslettsville Firestones mechanics are not capable of doing such a simple repair, just say so, but to lie about it and try to make me sound like an idiot really angers me. It is not how I expect to be treated.

Last year, when I took my car in for tires, I asked them to check the squeal that my power steering was making. I was told that the only way to get rid of the squeal was to get a new power steering pump. I again went to a different mechanic who put on a new belt and I have not had any squealing issues since.

My husband and I went to Firestone in Palomba Drive, Enfield, CT 06082. We arrived at 11:15 am for an alignment. During the morning and afternoon, I was told alignment was done, and I had to keep bringing it back. At the 4th attempt, the general manager, Scott, explained that the upper right side had no adjustment for the alignment. To my surprise my vehicle had never been in an accident like he suggested. I have worked in dealerships over 17 years and know exactly what goes on with the upsell of service, but to defraud a customer is illegal.

I asked Scott to refund my monies, and in a very rude manner he said, "No refund, and if you want, I can just pull the car out and do nothing." I told him to do the best he could because I am going to complain to the DMV Department and the state attorney general. Around 6 pm, I called the Enfield Police Department to do a report, because after we left there for the 4th time, there was a clank every time I accelerated. The technician told me that it was a bolt that was left undone in the alignment process (by the way the car continues to pull to the left now), it is not aligned.

As the technician drove the car in for the 5th time, we see it dripping out of the car. He attempted to say that the brake like just went and they had nothing to do with this, but out of the kindness of their hearts, they would redo the brake like for half price. I had to get a ride home from the officer that gave my husband a ride home. I will have the police report, so this is how it happened: (1) About a month ago my husband went to Firestone and he was told that the front end alignment could not be done because he needed ball joint on one tire and they could do this job for $500.00. (2) I brought the car in for alignment at 11:15. (3) I again brought the car back to the technician; the car is pulling to the right. (4) I brought the car a third time, car is pulling to the right.

Then the general manager, Scott, comes out and explained that the alignment cannot be done because the right side of the vehicle is missing the part to adjust for the alignment. Thus, I asked for my monies back. He arrogantly stated, "I don't have to do nothing," and he could pull the car out. Seeing his anger, I asked in a very nice manner for them to do their best. When the alignment was done for the fourth time, he told me that they found the part, that it was under so much rust, and he promised me a copy of the final alignment and according to Scott, it was perfect and he was gonna give me a copy of the print out. He had the copy of the print out under the keyboard. I asked him for it and he stated that I did not need it. Now it was around 3:15 PM.

We went to the bank which took us about an hour. When we finished in the bank, we get into the car and all of a sudden there is a clank every time we accelerate so I called Firestone again and the person that answered the phone asked me if I wanted to bring it in right away or tomorrow, and I said, "No, right now." As the technician gets in the car, he hears the clank and he agrees that the clank was not there before. He told us that he had left a nut loose and that had nothing to do with the brake line. The guy behind the counter told me in front of the police officer that the clank is from the brake line and I told him that the technician has a different story. The technician drove the car all 4 times.

The vehicle was brought back for the alignment, but now the brake fluid is all over the place, and just because they reduced the price of fixing the brake like in half. The police officer gave us a ride home and saw that out driveway does not have a drop of oil. The police officer told me that if I drive a vehicle knowing that it is not safe that any person could be arrested so I had no choice but to leave it to get fixed. It will be ready tomorrow.

This letter along with the pictures of the leaks and the clean driveway and the police report will be used for the DMV and the State Attorney Blumenthal complaint we will be filing. I want a full refund of the bad alignment and the $322 you guys want for fixing what you broke. I could have gone to any other place, but I use to trust Firestone.

On October 6, 2010, I went to Firestone on Crain Highway for an oil change and to have the car's alignment checked. While paying for the requested work, Aubrey manager/service advisor) asked if I felt the car rock when I started the engine. I did not respond; I just looked at him. He proceeded to tell me that the car's engine mounts were bad and needed to be replaced immediately because it caused serious damages to other parts of my car. I still did not respond, but completed my payment transaction.

He then went on to inform me that he was including an estimate in the folder and the estimate was good for 30 days. I took the folder that contained the completed work receipt and the estimate and walked out the door. When I immediately called my mechanic of nine years (car has been running great all this time) and explained what had just happened, he told me to bring the car to him, which I did the next day. And just as I/we thought, there is absolutely nothing wrong with the car's other mounts. It was a scam!

Although I was not scammed into getting the $584.39 estimated work done, I just want to let someone know what is going on. This is second incident, but with the Firestone located on Andrew's Air Force Base, Maryland.

Had an oil change on 3/6/2010 and the mechanic hyper tightened the oil plug and filter. This is in violation of specifications on standard oil changes. This hyper tightening of the oil plug and filter resulted in additional repair costs on the next oil change with a stripped oil plug and a jammed oil filter requiring special tools and extra labor to remove and replace.

I went to this Firestone location on 09/08/10 to get them to look at my car. It had a terrible vibration on the front-end. I spoke with Chuck about the problem. He said he couldn't take any more customers, they were backed up. He did say it was probably a tire that was causing the problem and not the front end. He didn't even try to look at the tire! He told me to come back in the morning. I drove to the competitor (Sears) Auto Service Department. The customer technician immediately came to the car after I told him what the car was doing. He showed me the Firestone tire that had knots and bumps in it. He also said that that is what caused the car to drive the way it was driving.

I took the car back on 09/09/10 and talked to Chip ** about 4 pm. He couldn't service the car, same problem as Wednesday, they were too busy. He assured me he could service the car on Friday. I asked if he was sure and asked for his card. On 09/10/10, I went back to Firestone about the same time, talked to Chip, he said we can do your oil change today. I do not need an oil change; I need someone to fix my tire. I asked if it could be prorated, he said the tire was too worn, and I told him that I had already explained it to Chuck to no avail. They didn't have a tire similar to my tire in the store. He could not get it until Saturday. He also stated that an alignment would have probably helped the wear of the tire. I went in on 08/06/10 to get an alignment and the same scenario, no help, cannot do it. I went to Sears and purchased a tire that day. (I purchased a lifetime alignment from Firestone.)

On my way home from Firestone on 09/10/10, I had an accident. I drove over a speed bump. It was only 3 miles from the store, and had a blow out, the car went out of control jumped the curve, and I ran over a brick mailbox, and my car was totaled by my insurance company State Farm. Nevertheless, I will not be coming back to Firestone for any service, and I am requesting at this time, a full refund for the lifetime alignment I paid for and have never used because I couldn't get serviced by this store. I have been a Firestone customer for 20 years, and I am very disappointed and upset about the kind of customer service I have received in the past 6 months. I had to go to Walmart in August to get an oil change because they were too busy that day also. I have been in retail for more than 36 years and I know that customers' needs has to be a priority, or you will not be able to operate the business and be profitable. I am a very concerned ex- Firestone customer!

I received a $10.00 coupon in the mail for an oil change. I called them and told them what kind of car I had, a 6 cyl Lexus. He told me to bring it in no problem. When I got there, he put in the computer all info, my name etc. And he told me it would be $45.00 instead of the $19.95 quoted, $29.95 less the $10.00 coupon. The reason was he had to get a special filter. The only reason I went there was my Lexus has Bridgestone tires on it. And I wanted to meet the store manager because someday I would need new tires. But now I will never go to Firestone!

A few months ago, I went to Firestone to have a water leak in my engine repaired. They claimed to have done a pressure test but didn't find the problem. I kept having to put water in the radiator and the problem got worse. I took it back and was told it was the head gasket but they couldn't fix it and I should go to a Firestone a few towns over. I wasn't sure the car would make it, so I went to the local dealership instead.

It cost me about $6000 to redo the whole engine. It took nearly two weeks to get all the parts. In the meantime, I had to rent a car. I had to put these expenses on a credit card which will take a year or more to pay off, especially with the high interest. I filed a claim with Firestone but was denied, so now I have to pay back my high-interest credit card, which should take over a year. I would advise anyone considering using Firestone to think twice and read all the complaints against them first.

In that store, employees are not honest because they charged me too much money for a broken air conditioning (a/c) and my a/c is not working. I want all my money refunded. They should be able to tell what is wrong with my a/c when they charged me 39.99 dollars. The next time I went to fix, they still charged me for a/c check and another fee was added.

If they did their job the right way, I don't have to pay a second time fee for a/c check service when they checked my a/c for the first time. I am not this much upset plus my a/c is not working. I want my money back full refund.

My son went in to get his car inspected and then got a phone call saying that his brake light wasn't working and it wouldn't pass inspection and they would need $88.00. So, he said he needed it fixed it since it was so late in the month and allowed them to go forward for $88.00. However, they came back and said that it was going to cost $160 total for the whole thing and he had them restate the amount but when he came to pick the car, the bill came to $259.65.

Steven was very clear that he would have to pay $160.00 and it was never clearly stated that it was $160 on top of the $100 he was already quoted. It was definitely presented that way to him with the intent to deceive the customer and it's probably a very practiced and effective tactic. However, in all earnestness, it feels like he was totally taken advantage of because of his age and lack of understanding of how conglomerates can take advantage of the uninformed public. Seriously, this is probably not the first time as I have it done to me once a long time ago but now I know better. I must say that it really was quite the bait and switch and a creative play on words that got this sale.

Unfortunately, it is situations like these that questions business' integrity. It is rightfully so when a recognized company - like Firestone - allows their employees and possibly encourages them, to manipulate people and intentionally mislead inexperienced consumers who think they can entrust a well-respected and high visible conglomerate to not take advantage of them.

They made the mistake for not being clear and they need to refund $100.00 because they misrepresented themselves and intentionally presented the quote to the consumer who would not truly know the actual amount until it was too late. There should be a consumer protection legislation against this type of practice and since the amount was clearly and craftily misrepresented, he should be refunded the $100 he felt he was overcharged because he was told that the total was going to be $160.00.

I sent my car to Firestone for a flat tire. They finished in a hurry - 15 minutes. Then the tire just replaced got flat again in 2 weeks, for no reason at all - I did not hit any curb or pot hole at all. When I sent it back to check, they told me I had to change the wheel for it was damaged. I asked when, they said probably when it hit the 2nd time. When I explained I did not hit anything, they did listen to me any all.

I had to change the wheel on myself. I went back for arguments. Firestone insists their tire was good. As for what caused it to go flat, and whether it's going flat caused my damaged wheel, they don't care at all, and they consider themselves not responsible for it.

So what if I was involved into an accident for their flat tire? Those corporate **, they know it's not worth asking for a lawyer to solve it, so they ignore customer's perspective whenever they can. I will never go to Firestone again, period.

Took my vehicle in for its yearly inspection. The inspector at Firestone said it need three new tires and could give me a good deal on four new tires and that I should get an alignment if I am getting new tires. Bought the new tires and got an "alleged" alignment. When I drove the car the next day I found out that I had not received the alignment.When I took the vehicle back 3 days later, the manager of the store said the vehicle could not be properly aligned because it needed an after market part. This was new to me since all the previous alignments it had did not need this "after market part". When I requested a refund since Firestone did not do a proper alignment and had Firestone told me beforehand about this alleged "after market part," I would have not have Firestone do the alignment and taken my vehicle to my normal alignment place. And to be quite honest, I would have most likely go to my normal tire place as well.

At that point, the manager proceeded to start and argue with me about how Firestone did do the alignment and it was my misunderstanding of what an alignment was and belittle me in front of me children and the other patrons in the waiting area. I would strongly recommend never using the Firestone in Waxahachie, TX. I have used other Firestone stores before and never had any problems. I'm not sure what is wrong with the one in Waxahachie but my experience with them has given me the opinion that they are a lot less than honest and will not stand by the work they do, or in my case, do not do.

I went in to get a Inspection Sticker and an oil change. After a few minutes the manager stated that I had a nail in one of my tires, corrosion on my battery and a bad air-conditioner belt. He wanted $12.00 to clean the battery and $80.00 for a new belt. I told him to repair the tire only.

When I got home, I opened up the hood to clean the battery and it was like new and did not need cleaning, I also checked the air-conditioner belt and it was OK. My vehicle is a Tahoe and only has 48000 miles on it. I am now wondering if I actually had a nail in my new tire.

I contacted the manager and he said bring in the vehicle so he could inspect it. I did and I raised the hood and he agreed that there was not anything wrong with the battery, he also checked the belt by trying to lay under the front of the vehicle. He stated the belt was bad. I have worked on cars most of my life and know when a belt needs to be replaced and have replaced several. I believe the manager was trying to make money off me because I am old and was walking with a cain. I was born at night, not last night and I do not appreciate trying to be ripped off. I have always trusted Firestone to keep up the maintenance on my vehicles, not anymore.

This is a follow-up on my complaint on July 28, 2010. We are still facing issue with the company Bridgestone/Firestone. Our car is still having the same problems due to Firestone mechanic blunder. We talked with the District Manger of Bridgestone Firestone. He offered us $400 ($200 car rental & $200 stress). Our car is still messed up, we had to take it to Chrysler Dodge in Alexandria, VA. They (Chrysler Dealer has repaired most of the blunder that was made by Firestone. Now Mr. James ** (Service Director) for Chrysler Dodge is communicating with J.R. (Firestone) for work that they are doing on my car due to Firestone mistake.

This leave us still out of pocket for car repairs that we had to pay when bringing our car to Dodge Chrysler $1,344.70, also car rental fee, gas and stress. This on going situation has been going on from Jun 1, 2010 to present. We truly need to find out what next step we can take. The damage is my 300M/1999 Chrysler is still not in running condition and due to this situation I am in a lot of stress. My family is in a fixed income and my car is the main transportation for us.

I went to the service center to purchase tires for my 2005 Dodge Durango. I had already went online to look up the tires that I needed to purchase through their online website in which you use the zip code to determine what store is close to you and which tires and services are available. I went into the store this morning and was greeted by a young man by the name of Melvin that was working the service desk. I informed Melvin of what I needed to purchase and he began looking for the product on the computer.

He then informed me that the particular tire that I needed was not available here nor in the store in Little Rock, AR. I was then informed that he had another tire that was available to me, but was about $10.00 higher in price that the online quote gave me. I informed him that that was okay and that I wanted to purchase only the tires for the truck and have them put on. I was then informed that he only had three tires in stock and that he could have the 4th tire here sometime that day. I agreed to have them call me at my home when the tire was available. The call came around 10 am that same day and my husband took the truck back down to the service center and was there to have the tires placed on the truck.

Before I left the store earlier, Melvin gave me a quote of $637.00 for the tires and the complete job. To make a long story short, when my husband arrived back home, the total for the bill was nearly $800.00. There had been an unauthorized charges placed on my card for services I did not request. This is not the first incident that I have had with Firestone about this type of thing. I feel that if they think that the customer does not know anything about the services that are needed for their car, I feel that they take advantage of them. I had $30.00 charge on my bill that was for someone checking out the coolant system on the truck and all I wanted were new tires. I truly believe that these young men are using ways to fraud the consumer and I believe that they should be investigated and checked out.

This is a complain about a Firestone Auto care located on Transit Road in Williamsville, NY. This is the worst experience I have ever had in my life. I dropped off my car for the New York state inspection. I had fully inspected this car in another state with Toyota motors by a licensed Toyota mechanic just two days before coming to New York since I was selling my car to family members in New York. The ONLY reason why I needed to inspect this vehicle in New York again was that I was selling my car in that state and the New York DMV wanted to get my car inspected in the state that I was selling my car in.

So, I drop of my car and got a phone call in about an hour. They find several faults in my car and give me a total of $500+ for it all to be fixed and passed. They tell me that my car needs a wheel alignment (tie-rod) and without that the car will NOT pass the state inspection. I was also told that I should not drive this car long distance since the tie-rod/alignment is way off. (Now don't forget that I drove this vehicle just the day before from another state to the state of New York and that was a drive of 7 hours and 40 minutes without any problems).

Not only this, I was also told that the filter was not cleaned at all in the last few months. And again, the filter, alignment and other detailed inspection was done just two days ago and I had spent over $600 for all this before coming to New York.So, they failed my car with the inspection and my report was sent to the New York DMV via email. I was forced to recheck the alignment. Of course, I took my car out of there and went to another service center where I was told there was absolutely NOTHING wrong with the alignment, but since the report was already sent to New York DMV, they had no choice but to look at it.

Not only the place was a complete rip off, the attitude from the employee/service worker that I was served was vulgar and insubordinate as I tried to explain them that my car was fine and inspected in another state with no problem. I was extremely upset. I will never visit a Firestone Auto center again, and will also make sure that everyone I know does the same!

I took my car to them for the brakes to be inspected. The brake work was recently done, which included changing the rotor, caliper, and pads. After inspecting they said the problem is with the master cylinder, and it needs to be replaced. The cost for the cylinder is $500 from the dealer, plus labor, and tax. I checked with the dealer for the price of the same part, and they said if its for retails, it will be $413.80, and to shops it is $334. When I asked them if I can get the part from the dealer myself and you do the labor, they said no. Obviously this will affect their margin. They are just crooks, and want to steal the money from you because of exorbitant charges.

On April 13, 2010, I purchased four new Bridgestone tires, including balancing and installation on my vehicle at a local Firestone Complete Auto Care Store (store no. 011797) here in Glassboro. The total cost for all this came to $626.19. Approximately one month later, I checked the air pressure in those four same tires to discover that two of the tires on one side of the vehicle exceeded the auto manufacturer's specified tire inflation pressure by five (5) PSI. The tires on the opposite side were closer to the correct inflation pressure; however, they varied by several pounds of pressure between the two. I checked the four tires after the vehicle had sat in the shade for no less than three (3) hours. Yes, the four tires were cold!

Within the week, I sent a letter to the store manager, Phil, describing what I described in the paragraph above. I also sent a letter to Firestone Complete Auto Care Consumer Affairs regarding this same issue. On June 6, I received a phone call from Phil. I reviewed my problem with him and his response went something like this: "There are a lot of different things that can influence tire pressure." I asked him to give me an example of what might influence two tires on the same side of the vehicle to increase by five (5) PSI above the maximum recommended pressure, while the two tires opposite them remained at normal pressure. He could not produce a clever enough answer. And with that, he simply reiterated his vague and uninformative answer.

I suggested that the two over-inflated tires on the one side were the result of a careless mechanic. Naturally, he would not hear that. There was no apology because then he would obviously be agreeing that inferior quality workmanship left his store. So, I received no satisfaction whatsoever from our conversation. I admit that this made me quite angry. But who wouldn't be angry after this? Within the month, I received a call from a Firestone regional manager and we reviewed my case (case no. **).

This gentleman, whose name escapes me, was very patient in listening to my complaint. He suggested that there were possibly two mechanics working on my car simultaneously and that's how the tire pressures varied from side to side. I agreed with his hypothesis; however, it still doesn't make it acceptable. This was all the "customer care" I received for my dissatisfaction and frustration. For $626.19 I think I should be entitled to all four of my brand new tires being inflated properly.

I took my car to get 2 new tires yesterday at a local shop: Firestone Complete Auto Care Bustleton; Bustleton Avenue, Philadelphia, PA 19115. The mechanic put so many weights to balance the tires that I started to realize something was wrong. When he switched the front tires to the back, to put the new tires on the front, he did not put them on snugly (which I did not know at the time). I felt that I should take it to a private mechanic. This mechanic told me what a bad job he did, and that the way he mounted the rear tires was dangerous. The private mechanic shook his head in disbelief at all the weight the mechanic put on the new tires, and they rebalanced the whole thing.

They moved the back tires to the front, because they were not able to fit correctly on the back. They said there was a potential for my tires to have flown off on the highway the way it was. Thank God, because I felt so uncomfortable with how it was done at this store, that I took it the next day to a private mechanic to recheck the balance. This could have saved my life and the life of my dear ones. I am very disappointed because I don't know whether this is a very bad mechanic, or a money making scheme, or an anti-semitic act, or they just assume that the customers are patsies. I am sorry to write you such a letter of complaint, but I felt that it was serious enough for you to know.

I took my car in to Firestone for alignment service in March 2010. I had the tie rods replaced from my main mechanic a few weeks prior to this. My main mechanic does not have the equipment to do an alignment which is why he referred me to Firestone. I have a customer invoice that states Firestone did an alignment on my car and charged me $79.94. I drove away from Firestone that day, the steering was a lot less tight than before, but it still seemed not right. I ignored it for months thinking that it must be okay. I had it fixed and the tightness of the steering wheel was very slight. So I didn't think it was a big deal.

As time went on, it seemed to get worse. I took my car to my main mechanic for an oil change and asked him to check the car because the steering wheel is hard to turn again and I was hearing a noise when ever, coast on the brake. He checked it and didn't see much at first. He suggested I go to Firestone to have them check it to. At first, Firestone wanted to charge me to check it. I called my mechanic and he talked to Nicholas who is a Firestone employee and asked him to have the boot checked on the inner tie rods. Firestone checked and said they tighten it up. I drove it right back to my mechanic, he looks at it again and saw that the boot on the right inner tie rod was busted.

My mechanic explained that Firestone must have broken it in the first place. Because it was not broken when he put the tie rods on. He said to do an alignment. The boot must be loosened first and then tightened back up after doing an alignment. My mechanic called Firestone to inform them of the condition of the tie rod boot and to say they needed to replace it. He spoke to Nicholas and the manager. They both were very unprofessional towards my mechanic and hung up on him.

My mechanic found a phone number for consumer complaints with Firestone and I spoke to them, giving them necessary information and I was given a case number and told they would contact me in a few business days. This was July 30, 2010. In the mean time, I cannot drive the car in this condition. It is very hard to turn corners and the noise is louder. It will eventually break and I don't know what other damages will come from this. I cannot go to work without a car. I just want Firestone to replace the parts that were broken, when they claimed to do a wheel alignment on my car.

7-30-2010 was the first day I brought my truck and Mr. Jim quoted me a price of $118. I told him I just was in your store last year and had the same thing done to my truck for $56. He stated that $118 was a good price for mount and balance. I told Mr.Jim that it should be in the computer. At this time, he found my name in the computer and said the price was $56. He could not work on my tires for that price that I would have to wait for Todd. I left my truck and called back to the store. Todd said he can do wheels and tires. They could not get the tires broke down off the wheel. The tire tech was off and the new guy didn't know how to break the tires down. Todd was very nice and I was told to bring my truck back tomorrow. The tire tech would be in when I bring my truck back.

On 7-31-2010 about 3:45pm I brought my 2004 Chevrolet Silverado truck in to get some tires mount and balanced. The service man, Jim waited on me. Mr. Jim said he would be able to finish the truck before closing. When I arrived to pick up my truck, Mr.Jim stated he would not be able to mount and balance those "ghetto" wheels for that price the next time I come in for that price again and Mr.Jim stated the best thing I do was I bring some good tires that would last me a while so would not have come back for a while. He stated that flat stick on weights cost him about $124. A box of those ghetto wheel used 7 oz of weight on each of them. I talked to the tire tech and he said the wheels and tires was no problem to break down. Mr.Jim has no customer services skill. The things he said was not professional at all to a customer.

On June 10, 2010, I took my car to Firestone in Alexandria, VA. My car was stalling. They check and said that since the engine light wasn't on, they couldn't tell much but said we needed a tune up consisting of six sparks plugs and they tuned our electronic ignition, charged us for diagnostic and EK-10T ever-wear fuel system cleaner. The total cost was $392.24. On June 14, 2010, we had to return my car because it started stalling and shutting off, they check my car again and said that no engine light came on but he assured me it was fine.

I left and went back to DC where I live. That next day we was supposed to leave for New Bern, NC for my visit with my parents to meet my new wife. The car engine light came on and kept stalling. So my wife said we'll get a ride from my nephew because he was ready to leave. We had to leave my car behind. We arrive back home on July 1, 2010. We drove the car back to VA still having the same problem. When we arrive and told the Firestone the car has worsen, they did another diagnostic and said that we needed Cam position sensor and remove and replace camshaft position work cost us $234.45 more money.

We left and thought the car was fixed properly, we was going to drive my wife home in Martinsburg, WV on the 2nd of July but the car start stalling out so my wife and daughter in law picked us up that morning and we rode with her. We return from WV on July 7, 2010 and took our car back to Firestone, they again did another Quality Assurance inspection. They had to remove and replace crankshaft position sensor. The car was said ready when we got in the car it wouldn't start. Chris (shop mgr.) stated for us to leave the car for 2 days and Firestone paid for car rental.

On July 9,2010 we picked my car up. We left and was driving to Woodbridge, VA. Our car start to putt and shaking, real back speed was 5mph and it just cut off. My wife call Firestone to let them know what was going on. She talked to Peter, another shop mgr. He stated to her that we couldn't bring our car Chrysler 300M/1999 back to their shop. She was upset because it was hot and our daughter was with us. We needed a tow truck. I got on the phone with Peter he said the same as he told my wife. I told him we just had our car fixed by them (Firestone) and that they are responsible for the repairs. I went on to say I'm bringing my car back and hung up the phone.

About 1 hour wait, I finally got the car to start and we rode 5mph down the highway until we made it back to Firestone. Another mgr., Ryan, was waiting. He check our car and came up with five more things he said was wrong. I told him that his mechanic (Jose) have messed up my 300m Chrysler 1999. He did stated that he was sorry and explain that his diagnostic person has been off work for 3 weeks and he will return our money $626.69. They couldn't fix our car.

It was late so he called for me a rental car for 1 day until we come back July 10, 2010 to pick our car up. We called a tow truck to take it to Dodge Chrysler, 5900 Richmond, VA. Matt (Dodge Chrysler) stated after the first diagnostic, $1,344.70 of parts and labor. We have sent out repair bills and car rental and fax after fax to Greg (District Mgr.) with no resolution. My car is still at Dodge Chrysler (Matt) waiting on a hand tester to be hooked up to the car while driving read the function on my car. I talked to another Bridgestone District Mgr. and he said that he wanted to solved the situation. He offered us $200 for car rental and $200 for stress. We are still out of a car and Dodge Chrysler has to undo the blunder from Firestone mechanic have done. We really need help with unsolved situation. We are on the losing end and see no way out. Like I have mention no car and I'm on a fixed income.

On July 11th, I left our Jeep vis-a-vis the drop box overnight service for early morning service with a request to check the radiator as the fluid was leaking and overheating. Indicated that after a fancy machine check, the pressure was low in the radiator. When I called Monday morning, I reviewed the overheating issues and that we believed the radiator was leaking or were told the water pump might be the problem. I told them that I did not believe there was engine problem and that we had had the oil check for milky substance, which visually was looked at by three individual to confirm it was not.

Some time later mid morning, Mike called to advise they needed three hour labor approval to open the engine and inspect the head gasket as they could not test the pressure in the radiator because of the engine. He explained that it would probably be a $1,000 car expense but that he had to check for cracking. I requested a visual inspection report and never received one until I called several times and insisted. When I finally spoke with someone, it was Cory who told me he did not think it was cracked and everything looked good.

I then got a call from Gary and voicemail telling me that the inspection of the head cylinder (first time I heard the word) and not gasket was cracked and it would cost $2300 for a refurbished part, new bolts, gasket and labor (including the $300). I told him I had to see if I could swing it and would call back. When I finally called back later that day (early evening) I ended speaking with Tom (Gary gone, Mike gone, and Cory not there). When I told Tom I could not do the repairs and would pick up the vehicle and pay them their three hours, Tom told me basically that I had to have the car towed.

First time I discovered that the inspection fee meant that they were destroying parts of the car that could not be replaced and would be undrivable. When I insisted, he then told me that first of all, my parts "were all over the shop" and it would take hours to find them, and if the car were to be put back together I would have to pay another three hours of labor. When I insisted I was never told that by inspecting the head gasket the car would then be undrivable, he then told me he had to talk with Mike and that I would have to talk with Mike in the morning but that he would have to check things out because the car was dismantled "all over the shop."

I shocked that my auto would be dismantled with such a poor concern about my parts, demanded the name of the district manager. Tom told it was Mike, the store manager. Then when I asked for the Regional manager's contact name, Tom said he couldn't give me the name because they only communicated via email, never met the person, and he didn't have his real name.

When I asked for the email, he told me regional manager was Mike. So I asked him to clarify whether Mike the District manger or the regional manager. At that point, Tom just wanted to get me off the phone and I acquiesced asking him to have Mike call me in the morning but then he told me Mike was off so he said he would have Gary call me because Cory was off the next day as well. Feeling very uncomfortable and uneasy with the shop and obviously the conversation with Tom (although I've been a customer since 2001), I decided to call Firestone customer relations (FCR) the following morning on my way to the Redlands shop. FCR assisted in getting the shop to put the vehicle "put back together" to the state the vehicle was in before the inspection.

Trying to salvage the $300 cost, however, I decided to leave the vehicle unreassembled and had it towed to another mechanic, who immediately in looking at the vehicle told me it was not going to be a head cylinder (the head did not have any cracks or warping) problem but instead would probably result in either being a leaky radiator or water pump. In reassembling the top of the engine, he inspected the parts given to us in a box, all three individuals working on the car realized that the fuel manifold had been broken and that it was highly unlikely it was broken by any overheating; particularly since all the "broken pieces" were in the box of parts. It took three more days to find a replacement fuel manifold. Ultimately we ended up getting the part from a jeep specialty shop for $100. The water pump cost $65 and the labor was 1.5 hours at $80 hourly rate or a total of $120.

I am shocked that it was quite visible the water pump was leaking, yet Firestone never inspected it but went right to the largest billing they could find, misrepresented the whole situation, and in addition, supplied me with a fraudulent report of what was quite visibly a non-cracked or non-warped part. Perfectly fine. I ended up spending $300 for 3 hours that were quite unnecessary, $100 to replace a part that was broken in the process of removing the head, and $45 to have the car towed, plus the coolant, the incredible mental frustrations, the gasket kit $167 plus the new bolts $39 (from Autozone) only to find out that it was just a $200 job for the water pump or at worst a $265 job at the $100 per hour rate Firestone charges. This is not to mention the fact that when I arrived to pay, they were charging me for radiator fluid, spark plugs, and oil change then never even did (but which was on the list to do). Btw, I have photos, reports and personal attestation from the service manager of a very large corporate conglomerate.

Back in September 2009, I took my vehicle in for maintenance. During the repairs, Firestone caught my vehicle on fire inside the cab burning the wiring harness under the dash. They assured me they would fix it and clean up the fire extinguisher remnants. In June 30, 2010, I began having electrical problems. I took my vehicle to the dealer. They told me my problems were a direct result of the burnt wiring and poor attempt to put it back together. To top it off, the wiring harness is a discontinued item. I asked them if they had any junk yard contacts. They said they did, but to give them a few days to put out an online request nationwide. After five days, there wasn't any response to the request. I informed Firestone of what was going on. The service manager asked me to bring the truck back to their master electrician who could rebuild the harness if they couldn't find the part. We scheduled it for the next morning.

Today (the next morning), they are now telling me that I need to take it to a specialist because they don't do that kind of work. Apparently, they were okay with working on it back in September, but now they won't touch it. In fact they went on to say they are not accepting responsibility for the liability. I've never seen all that was affected, but the fire ruined a rear view camera and a 'parrot' Bluetooth accessory mounted to the dash. Firestone couldn't fix it so they approved a replacement from Pacific Stereo who put it in originally.

They left me with a circuit board that hangs down from under the dash onto my right knee. The dealer is telling me the wiring harness is beyond repair and that I may want to consider purchasing another vehicle. My 2 auxiliary ports (cigarette lighter) are fried. The likelihood of an additional fire inside the cab is significant if I attempt to use the auxiliary ports. Bottom line, my vehicle is a danger to drive in their opinion.

I had a diagnostic ran on the AC in my Ford at another place. Since this Firestone is so close to work, I asked them how much they would charge me to recharge my AC. I was informed that it didn't make any difference that I had paid another store to run the diagnostic and they would rerun the diagnostics for $40.00 then tell me what was wrong. I am not made of money but Firestone sure acts like every one out here have money to burn.

Our pay was cut by 5% two years ago and we have not had any raises in the meantime. But I still wouldn't pay them to do something that I paid another Firestone location to do. Talk about a bunch of money hungry, money grubbing people. I will not set foot in another Firestone and I am telling everyone I know what kind of greedy people work there. I refuse to pay for something that I have already paid for and I urge everyone to stop going to Firestone for anything!

I have paid them since 12/08 a total of $1009.00 my bill for Firestone was $700 and change. However, they they kept charging me fees and late fees. I was paying it until I realized I already paid them off. Now they keep calling and harassing me saying I still owe them over $100. I just want them to leave me alone. I do not owe them any more money. It is ridiculous companies are allowed to keep doing this and affecting consumer's credit ratings.

On 8-14-09, I purchased a set of tire from Firestone that came to $535.32. I drive a 2006 Acura TL. My car was pulling to the right, also vibrating from the steering wheel. I knew I needed tires. So, I went to Firestone. They sold me a set of Nanking. Dinnis said they were the same as the tires I had on my car, a little harder tire, but I should get the same ride. My bill of sale states I have 3 dot # **and 1 dot # **. The Nanking # is **. I had an alignment done at that time. After service, my car was doing the same thing.

I drove the car for sometime after that, but could not take it anymore. I took my car to the Acura dealer. They could not find anything wrong with my front end, but said it was my tires. I argued with them because I have new tires on. After checking my front end again, Acura said I had the wrong tires size on, the wrong speed rating. And I also found out that Firestone does not sell a tire with the name brand Nanking. I purchased a new set of tires at the price of $833.44. This was done on 06-11-10, and my problem was solved. We as consumers do not know the ins and outs of our car care. That's where we count on the expert to help us, not to just make a sale. I know it will not hurt Firestone, but I will never purchase anything else from you all. Thanks.

I have been a faithful customer of Firestone Auto Repair for more than 20 years and have received honest and reliable service. But about a year ago a the Firestone store in WV at the Huntington Mall location, something happened that changed my opinion. I was having a state inspection done and in the process one of the "mechanics" decided to check my transmission fluid. The manager calls my name and proceeds to tell me that I need to have my transmission pan dropped, the filter changed, and the fluid replaced. But what he didn't know was that about six months earlier I had that exact procedure done at another shop. The fluid was practically brand new!

This immediately raised a red flag and told me that I need to be very careful about coming to this location in the future. I told the manager in so many words that I knew what was going on and that I didn't appreciate it, and it was dropped. But fast forward to about four months ago, I had my car in at the same Firestone store for a brake job. And while they had the tires off, I told them to go ahead and rotate the tires, since I had purchased them new from the same store about 3 years earlier. The tires were running smooth as silk, not a shake or shimmy up to over 80mph, until they rotated the tires.

For some reason the car started shaking at 70mph (interstate driving) and I immediately knew they had to have done something to cause this. Perhaps adding or taking away a wheel weight or something, hoping I would come back and pay to have them high-speed balanced. I have made my last trip to this Firestone store, located at the Huntington Mall, in Barboursville, WV. Everyone, beware of this store!

I took my father's car up to get a nail out of the passengers side rear tire at 3:22 PM. About 20 minutes went by, the car was lifted up and all the employees got something to eat. 10 minutes later, the manager came out and asked me about the tire and I told him again there is a blue nail in the tire. They check again found it and then went back to eating. About another 5-10 minutes, another gentleman came into the store with a bad tire. They took it in the back at that time they finished eating and a lady came in to get something done to her car and with in 15 minutes, the gentleman tire is fixed and he's gone and the lady car is up in the air and 5 minutes later after an hour waiting and $29.40 to get a flat fixed. Never again, I'm done.

I know people have to eat. I never been in any shop where everybody takes lunch dinner or whatever at the same time and get other people done before you when your there a half hour before them. If I knew how much it would have cost and how long it would have taken, I would of plugged it myself. I am very displeased with that center and it's not the first time. I just never wrote anything down before. You don't have look for me writing anything again. I will never go there again.

I visited this Firestone service location in July 2010 for the purposes of getting various mechanical items checked and evaluated for safety. I went in and told them to evaluate mechanical/metallic noise in steering (steering wheel had play in it and I could hear a light metallic knock if it's turned all the way right or left). I also asked to check the tires (of which I knew the fronts were spent). I dropped-off vehicle (2003 Dodge Durango) and got a lift to work. I received call from Firestone, saying I need $1400.00 in repairs (including ball joints, muffler and the two front tires). I also was told I needed $20.00 in light bulb replacements (license plate and third brake light bulbs). They also told me I needed a muffler, which was damn near $400 installed. I told them to simply mount my two new tires ($280) and park the truck outside. Nothing more. I was in a hurry when I paid my bill and left mad. Later, I noticed they tacked on a $19.99 courtesy inspection fee, which was not the PA State Vehicle Inspection and something I was not made aware of or offered up front when I dropped the vehicle off.

When I was picking up the vehicle, I told them I knew damn well I didn't need any bulbs. I picked up the truck and checked all bulbs off-site: they were all fine. I had the truck reevaluated by three other shops over the course of the next week. None of these three found any problems with ball joints. One small privately-owned shop (where I should have gone in the first place) found my steering issue was minor and I had it done there for about $110.00. I went to AutoZone and bought a decent muffler for under $60.00. I paid another two-man local shop $50.00 to install, which included rewelding some hangers, and had mechanical crap double-checked again there at his small private shop and all mechanicals, including ball joints, wheel bearings, tie-rods, steering, sway bars, etc., were perfectly fine.

I got the truck inspected (PA state yearly requirement) and all is well. I am wondering how to treat myself to something with the little over one-thousand dollars ($1000.00) that I did not surrender to Firestone for unnecessary garbage bull** repairs. I will at least complain to them to get my stupid $19.99 "courtesy inspection" cost refunded. Then, I will be ever so pleased to take up their high-pressure scare tactics and lack of business ethics, let alone respect for their customers, with any PA State Board of Weights and Measure's office and whoever PA state and local district attorney's offices that should be made aware of. I have already discussed this with seven family members and everyone at my place of employment that are my friends. The seven family members and folks at my office represent a total of almost 22 vehicles that will never be found on Firestone property. Now, my words of advice to consumers here are simple: do not, unless entirely necessary in an emergency, go to Firestone for anything whatsoever.

Firestone is a customer-based company. There is only one side to the story called "customer Stories" when great technicians that work for Firestone get fired because customer has lied and there is no room to listen to the other side. Today, thanks to the Firestone Complete Auto Care district as they led my family to suffer. Customers get the car care done for free and the technician that did the work on the car got fired.

Firestone is a fraud-based company. They will fix what is not wrong with your car so they can make money and they do what the customer wants to be done for free. I don't trust Firestone at all and will spread the word about the worse car service that I have ever seen. There is no fairness and the sales people are rude. I will never bring my car to the Firestone only if they can resolve my conflict. Thanks to whomever will follow up with me.

In Oct. or Nov. 2008, I took my car to a Firestone shop to be aligned. They aligned it and asked if I wanted to buy the "Lifetime Alignment". It was around $50 or $60 I think. They said I could bring my car in anytime for life and have it aligned for free.

So I recently took it back about a month ago. They said they couldn't align it because of some very worn parts. They were right on that. The car needed work first. They quoted a little over $1,000 to fix that. So we took the car and got the exact same work done for about $400 at a different shop. We then took the car back for our "free" alignment and were now told they couldn't do the work because of "blah, blah, blah, blah". So apparently my car went all to h*** after they gladly aligned my car and took my money in 2008.

Do not ever buy their free alignment [lies]! I will not ever use them again for anything. The economic damage is that I will now have to pay someone for an alignment that I was supposed to have for free. They just stole that $50 or $60 for a "lifetime alignment".

About 6 months ago, my girlfriend took her 2002 Taurus to FIrestone to get the state inspection performed. Prior to this, we put to car up on the lift in our race shop to go over any possible problems it may have, none were noted. She dropped the car off in the morning and had a phone call by lunch saying that it failed the inspection due to massive brake problems and that they would be more than happy to take care of all of this for the tidy sum of $850.00. Her first reaction was to try to figure out where to get the money to pay for them to do this and when I was finally done choking, I told her we would do the service after finding out what was so bad. The parts list included brake pads, shoes rotors drums and a complete changing of the brake fluid because it was "burned", and the master cylinder was bad. I promised her I would keep my cool and wanted to ask a few questions before we decided to have work done.

Question 1: "It says here that the rotors both need replaced, how much under tolerance did they make out at? " Response: "We like to replace them rather than mess with turning since there are so many problems that came about when you turn them'. (at $75 each with 15 min labor on each, I would love to change them too!)

Question 2: "You failed it because the brake fluid was dark? "Answer; "Yes, that is very dangerous, when it gets burned like that it makes the fluid very acidic and it will eat though all the parts it touches and the brakes will blow and at not work at all" (I wonder how many people that scare tactic has worked on).

Anyway, long story short, the front pads still had decent life left in them and the shoes were the exact same thickness as the ones I had just purchased to put on so I did not fool with changing them. I changed the front pads, sucked out the "burned" fluid from the reservoir and adjusted the back brakes. A mystery came up when I was bleeding the brakes, the fluid in the line wasn't black so I bled them out completely to change the fluid. My assumption was right, the only black in the entire system was apparently in the reservoir, I know weird huh? The car passed. Here is the good part, she just took it back for another inspection 1 month early this time instead of late.

This time the brakes were fine but the inner tie rod end and one ball joint were bad and wanted $550.00 to fix it this time. They left the car on the lift for her to look at it, Instead I looked at it and they still tried to show me why it was bad. The tie rod end, this part is good, he shook the wheel right and left so I could see movement in the rack, since the other side was moving with it at the same rate I told him that all he was showing me was the play in the steering wheel locking mechanism and the tie rods looked fine to me and felt fine as well. I made some comment about who was the mechanic here and we moved onto the lower ball joint. He began by shaking the wheel as much as he could so I could see all the play in the lower ball joint, not only could I not see it, but when I wrapped my hand tightly around it I could not feel it either.

Now the girl working the front counter is there to try to help, she says and I quote, "Sometimes you cant see movement when its in the air, we found it when it was sitting on the ground". Any mechanics out there thinking what I thought? How can you shake a wheel and see movement on the ball joint while there is about 1500 lbs sitting on it. I would think that if it were true, I would definitely feel movement in the air. Bottom line I feel that they prey on people who don't know any better and that is how they keep in business. I will not be returning to that or any other Firestone car care center in this lifetime or the next! The first charge of $850 was taken care of with a $29 set of pads that wasn't needed yet. The second will be taken care of for the cost of a different station to perform the inspection.

June 11, 2010 I took my 1997 Blazer to this Firestone to determine what was causing the various sounds that occured when I turned my steering wheel and the sound that would occur on the right front tire while driving. After 4 hours Firestone called and stated that I needed the following: Idler Arm & Pitman Arms, Bushings, Sway Bar Link Kits, and Alignment Service. These recommended services costing $967.92 were fraudulent because I another Firestone and a different auto repair shop had already made these same recommended repairs less than two months ago.

Firestone's Customer Service Dept. had made an appointment to reexamine my vehicle at another Firestone, but the District Manager of Firestone, Dan, cancelled without notice this second opinion. Dan also would not allow me to have a witness with me when I went to the local district office concerning this matter. It is my position, that Firestone was caught recommending needless services and that the district manager did not want this exposed, so he cancelled my opportunity to get a second opinion. Firestone's Corporate office via Keith R advised me to seek litigation as they would do nothing about this matter.

I have a Firestone credit card and thus far, I cannot get services performed properly on my vehicle. I always have to go somewhere else to keep from getting ripped off. At this time I needed to use my Firestone charge card for real problems, not just problems they wanted me to have to escalate the charges on my Firestone credit card.

I Went in for a tire rotation,balance, and leaking right front tire, on my Land Rover Discovery. While I was there a employee came in and said he was having issues getting my wheels off due to the lugs. So, I walked out into the service area to see what the issue was. There I saw a man hammering the wrong size Socket onto my lugs, I told him to stop immediately and went inside to get the manager. The manager claimed that my lugs where already damaged and that's why he was using the hammer. I told them that the lugs were metric and not standard and that they had used the wrong size socket!

Then I said, they needed to replace the damaged lugs, after an hour of waiting no lugs were found. Then they proceeded to take the lugs off of my spare tire and put them in place of the lugs which they had damaged beyond use. They replaced the lugs on the spare with a washer and wrong size standard lug which they had in house and told me that they would order new lugs to replace the damaged ones. I called several times after I had left to get in contact with the manager whom claimed he would remedy this issue. He was not in or could not come to the phone. When I finally got a hold of him he had only ordered two lugs and said that was all they had damaged. I said that was untrue, and he suggested I come to the location to talk to him in person because he was to busy to be on the phone!

I fly several times a week and told him that would not be possible! Then on my way back from NC I had a tire blow, the one they had supposedly fixed the leak in! I went to remove my tire and replace it with a spare when I discovered I couldn't, I did not have the tools necessary to remove my spare due to the wrong size lug's having been placed on my spare. So I called a Highway Patrol to dispatch a tow truck to the road side. The tow bill was 399.50 and I called Bret at Firestone to tell him he was responsible for the bill. He said he would pay and to send him the invoice. I sent the invoice, and then he said it was far to expensive and that the company that towed my truck didn't exist! Bret B knew this he says because he is from that area. He has refused to pay the bill and told me to talk to his boss, he also said that it must be nice to have 400 dollars cash with myself in the middle of nowhere and said it in a very accusatory manner as though I had lied about the tow bill. I have called his Boss Rich M and have yet to receive a response concerning my tow bill or the irresponsible actions by Firestone Employees like Bret B.

Since I had had these new tires installed pricisely for this trip, they should have been sure that the pressure was the correct one most people inflate thier tires. The man across the street told me that the toyota dealer put five pounds more pressure in his spare after his tire light came on. Since I am 83, I expected that most mechanics should kmnow that it is necessary to puat more than the recommended air in tires--one does not need a soft ride, but firm tires that will repel objects which soft tires will accept. As a result I missed seeing both parks because I had to be in Yosemite at a certain date for a workshop.

My husband took my Buick to the store for new tires and a front end alignment. The people at the store tried to charge a different rate than the one they quoted him on the phone and when he went back to get my car, he found a grease mess on the front seat. He told the manager about it and the manager argued with him about it saying that no one had sat in that seat. My husband got out of the hospital about a week ago with a bleeding ulcer and should not have been that upset.

I took my car back to this store and told them I wanted the grease cleaned off the seat. The manager came out and looked at it. He also told me no one had sat in that seat. I told him that I agreed, no one had set in it. But someone did lie something on it, you could see the outline of the object. He did clean it, but my problem is the very poor customer service we received and the fact that I had to go back in after work and have the same discussion my husband had in order to get something done. We have used Firestone tires since we moved to Monroe, MI over 30 years ago but unfortunately this is the last time. By the way, it took him all of 3 sec. to clean the mess up and you lost a lifetime customer because of it.

Under a year ago, I purchased 9 tires in one day from my local Firestone. Four were for my Jaguar and five were for my Toyota Sienna. My Toyota blew two flats in under one year. I had my car towed and expected that the manager would see that I didn't run anything over which he did and he would make this situation right. He said I drove 20,000 miles on 40,000 mile tires and the best he could do is give me half off.

He was running specials on tires as it was so he did nothing for me. I will never go back there again and I will tell everyone I know not to go there. Also when he put my tire back on my rim, there was grease everywhere on the rim. They were empty with no business when I arrived to pick up my car. It's not like he couldn't have wiped the rim off.

I got an oil change yesterday at Firestone Tire in Vero Beach. They didn't like it when I asked them if they might start the oil change after I had waited 30 minutes and they were hanging out, talking. So, they put a nail in my tire. Beware of Firestone tire!

Monday March 1, 2010 I took my car in for a complete brake check and oil change. The back brakes where not finish that day because they didn't have the correct parts to finish them. The return my car and asked me to come back another day to finish the work on the back brakes. On Friday April 9, 2010 by back brakes failed on me and caused me to get in a car accident.

Honda dealership and West Coast Body shop have forensic proof that this accident was due to a faulty brake job from Firestone and that I was lucky not to get killed. I had to pay $500 dollars on my insurance deductible to get my bumper and hood fixed. Plus additional car rental out of pocket of $400 and $712 to get a complete new brake job for my car. At the time of the accident I was on disability and that is my only source of income.

The service worker broke the cover for my cooling system, my transmission is now sticking, and services were indicated that I really did not need. It appears that this may have been done deliberately. The damages were over $1,500. I just purchased this vehicle and the dealership verifies that the unit was not broken.

On March 27th, I went to have a state inspection and emissions done on my '94 Ford Ranger. I was informed that the state inspection had failed due to a 3rd brake light blown out and a passenger side lower ball joint needing to be replaced. Also, the rear view mirror needed to be reinstalled. My husband had done all of the required work being a state inspection mechanic for many years. I was told that when the work was completed, I could come back up and get my state inspection sticker put on. Now, I am being told that I have to make an appointment and the inspection has to be redone all over again.

I am very unhappy being past 7 days and I could get a citation from the police if pulled over. My husband asked for the Firestone corporate office number and was hung up on 3 times, and was given a fax number. I will not pay a citation when Firestone is now liable because they will not take my vehicle back in to issue my sticker. I will never return to Firestone again. This is the worst state inspection experience that I have ever had and the customer service has become very poor.

On 02/24/10, I took my vehicle to the Firestone dealer for oil, lube and tire rotation. The tire rotation is free since I purchased my tires from them. During a trip to California I happened to check the tire pressure and found that when they rotated the tires the mechanic failed to check for proper inflation. My Yukon calls for 50 psi in front and 80 psi rear. However, it was reversed.

This is the second time this has happened at this dealer. The last time, they gave me a credit for an oil change. This time I won't even bother dealing with them, because I sure won't be going back. My concern with this is the potential danger in improperly inflated tires and the chance that someone may eventually get into a wreck or worse. I'm not even sure if there is anything you can do, but I feel it should be reported to someone.

I dropped my car off on 03/22/10 at 7:50 am for inspection & tire repair. When I went back at 5:00 pm to pick my car up, my car wasn't inspected or my tire was repaired. I took it back the next day and it took them about 1 hr 45 min to give my car back and it failed inspection for rotor and lower control arm. They wanted $1000 to fix it, and took it to the next door repair shop and got my inspection done. I think we shouldn't to business with Firestone at all. It's a rip off.

I came into the store at 7:00AM on March 6th saying that my car was acting up (possible transmission problems). I left a ticket with Ken who said he would look it over and get back with me. An hour later, he called back and said that all 3 motor mounts were broken (2 pneumatic fronts were leaking) and the back was completely broken. He had given me an estimate of $753.00, but said that the fix might not fix the problem. I took him at face value and went ahead and scheduled an appointment for March 13 to get new mounts. After getting to thinking that it didn't sound right, I went to two other garages (not Firestone) and they both looked under the hood and put the car up on jacks. Both mechanics were in agreement that there was no problem with the mounts other than normal wear (nothing broken) whereas Ken at Firestone said it was so bad that the engine was in fact coming into contact with the firewall when accelerated.

My complaint is two-fold, the one being that I was still charged (after cancelling the appointment) with a visual inspection (that was a lie) costing me $21.99. The second complaint being the simple fact if someone came in not knowing anything about cars and took them at face value, how many people are actually spending the money for unneeded and unnecessary work (either being done or not) but still getting charged for the service?

I have a 2002 Dodge Intrepid with just over 80K miles. I have had this car since new so I know the maintenance history. I knew I was in the need of brake service (new linings, resurface the rotors) so I took my car to Firestone in Lawrence, MA - store # 671. The right rear rotor had a slight gouge in it but the other three had no surface damage.

I had the front desk person look at the car while still in the lot and he commented that the right rear definitely needed replacement but the right front was OK. He never looked at the two on the left side.

He wrote up the work order which included two new rotors for the rear. I questioned him why he would be replacing them when they have not yet been removed and checked. He said that just by looking he could tell that the right rear needed replacement and the left rear would probably be bad too. I asked him how he could make this decision without first inspecting. After challenging him and telling him that I am not going to just replace parts, he wrote up the work order to just check the rotors and then advise me as to the results.

After an hour he told me that the right rear was below limits and the left rear was worse (remember that the right rear had the damage, the left rear did not). I asked to see the technician and I was led in to the shop. The technician showed me on the computer that the rear rotor minimum limit was .409 inch. He then took the caliper (measuring device) and measured the rotor. I pointed out to the technician that, not only was he using the caliper incorrectly, the rotor measurement was well in excess of the minimum limit. I then asked him about the left rear and he said that it's not off the car yet and hasn't been measured. NOTE: I was told that the left was worse than the right.

I went back to the front desk and told the guy there that the rotors are well within limits and that the left rotor, which he said needed replacement, hasn't even been inspected yet. We then went back to the shop where he asked the technician as to what's going on and the technician said that he recommends that both rotors be replaced. I then asked why since the rotor that had been inspected was well within limits prior to resurfacing. He told me that any damage to a rotor is grounds for replacement. This is basically not true and explained to him that is why there is a machine that resurfaces the rotor to remove minor surface damage. I was continually told that it is recommended that both rotors be replaced but no solid reasoning was given.

I then told them that the rotor needs to be resurfaced and then if it is below limits then it should be replaced. He continued and then told me that if I only replace one rotor then the car will pull to one side during braking. This may be true while racing on the NASCAR circuit but not on a 2002 Dodge. I then explained to the technician that a slight difference in rotor thickness will not produce a noticeable effect in normal driving.

I asked if I could use the caliper to measure the right rotor but I was told no since I don't work there. I then asked the front desk guy to measure the right rotor and show me why it needed replacement. He proceeded to measure the rotor to which I showed him that he also was using the caliper incorrectly.

He then measured the rotor and the thickness at the minimum spot was in excess of .450 - well above the minimum thickness of .409. We again had the conversation about resurfacing and why they don't recommend it. I asked him to explain then why the machine to perform the service was invented and why they have one in their shop. I asked them why the manufacturer publishes data as to the minimum limits for brake rotors. They stuck to their story about recommending new rotors. I told them that if the existing rotors were below the manufacturer's limits then I would have no trouble buying new ones but, since they were well above limits, I was not going to purchase new rotors.

They then told me that if I choose to only have the rotors resurfaced then the Firestone 12 month/12K mile warranty would not apply, as stated on the back of the Customer Invoice. Was this a scare tactic to get me to buy new rotors? Basically, they were telling me that they were going to perform a service that was fully within the scope of their job but they would not back up their work. At no time did I ask them to break the law or perform any work that is beyond the limits set forth by the manufacturer.

Bottom line - all four brake rotors were well above the manufacturers minimum limits so I had them perform the resurfacing and then install new linings. Why did they want to sell me new rotors? For the exact reason I hate bringing my car to any dealer or repair shop for work - because they make more money when they sell you an item that is faster to replace than it is to repair! By standing up to them and not letting them sell me items I don't need, I didn't spend the extra $130 that they wanted for the rotors.

Remember that the first guy said that the front rotors were OK when he first looked at the car? Remember that the technician determined that all rotors were well above the manufacturer's minimum limits? The invoice stated that "Customer was advised about the bad condition of the front and rear rotors and he decided to resurface at no warranty". I guess Firestone doesn't trust their technicians to perform repairs that are well within the limits of safety but would rather that they just sell parts!

Just so you don't think I'm blowing smoke on this one, I'm 48 years old and have been working on cars since I was about 15. I have performed this very service dozens of times and know a bit about what I'm talking about. Don't be fooled by these so called "mechanics" that tell you that you need this and that. Challenge them. If you're not sure about something, bring a trusted friend. Don't sign any repair order unless you know what it is that you're signing. The only damage that occurred is that I will never use or buy another Firestone product, nor will I ever recommend anyone to Firestone in the future!

I had taken my car in for an oil change and when I picked it back up, I found a chip on my front windshield. I took the car back immediately to Firestone and the service representative told me they could not have caused the damage and refused to fix it. He said it must have been a rock chip! When I dropped the car off, it was not there. And the chip certainly did not happen after I picked my car up because I had noticed it immediately. Moreover, I was on a busy 40mph road! I cannot envision getting a rock chip in those driving conditions. In all, I know they are lying for sure but cannot do much about it! That is very disappointing. At least I learned a lesson not to deal with this location anymore.

I took my truck in to Firestone in the Humble, TX location for an oil change and also to get an alignment on my tires. I left it there on a Saturday morning and it was finished by 3 pm. I picked the truck and went to the 290 outlet mall. On our way back, we stopped for dinner. When we left the restaurant, I turned the truck on and I noticed that there was no oil pressure on the reader. I checked the engine to see if anything looked out of place, but didn't see anything. I took off hoping that the pressure would go up as I drove and it did when we got on the freeway.

I took the truck next to Firestone. They checked it out and said nothing was wrong with it. The following days, it was making knocking noises so I took it to GMC dealership. Once, I took the truck to GMC dealership and found out that Firestone used a really cheap engine oil and cheap oil filters. Firestone ruined the engine so it had to be replaced through GMC. Never go to Firestone for anything. They are a rip off.

I took my 1999 Toyota Solaro car in for a routine oil change. The next morning, my car didn't want to start. It was making a funny noise from the engine. So I went back to Firestone and they said oil was leaking and they didn't know where it was coming from so they topped it off again.

I went home with the car making noise hoping it would stop. I put the car in the garage and all the oil leaked out again in the garage. On my receipt, it listed things that were wrong with my car. I needed a battery and a bulb. My car was not leaking oil before that. So I call Firestone and explained again. So they towed my car into the shop. They couldn't see what was wrong with it. They sent an inspector out who still can't say. So my car was towed to a Toyota dealer and it was determine that my motor was gone. Now the claim office has sent an inspector out to determine if Firestone was at fault. I'm still waiting. I need my car and they don't do rentals. This is my story.

I took my truck in for a tire rotation. I asked the manager to look at the front bares for me. They told me that the brakes were okay and I agreed, but they told me that the rear stabilizer link pin was broken. I was told it would cost $298.98 to repair. I called another auto repair shop and I was told it would cost $160. I also called the dealer where I bought the truck and was told $180.

Why would Firestone charge so much more for the same repair? I was also told that a lifetime warranty should be done at $159, but not according to the dealership or repair shop. I will not return or recommend this store or possibly Firestone to anyone.

After destroying my $3500 rims while replacing my tires, Firestone contacted me, but only because I complained to the BBB, then they set up what they called an independent person to come view the damage to my wheels. This independent adjuster, who is paid by Firestone, didn't even come to me, he said it was raining too badly. I explained that I was working in Cobb county that day, which is where he lived, so he conceded and was willing to meet me near his house. He viewed my rims, after I have driven 100 miles, and he did this is the pouring rain.

According to Firestone, he sent a report stating my damage was all curb damage, it didn't look fresh as there was "mud on my wheels". I mean, really? Of course there was! I had an independent adjuster and a wheel shop, two separate people, look at the damage and they say it is impossible that this is curb damage.

Rather, it is consistent with a pry bar that was be used to remove my tires from my rims, only that is supposed to be done from the inside of the wheel not the outside where the rim is. A curb could not damage my rim in the places they were damaged even if one ran directly into a curb. So Firestone, once again, is using deception to get out of their responsibility to do their job properly without causing damage to the customer's property.

I think this deception is egregious in nature as it clearly shows they have no integrity and their actions border on criminal. After all, it would be a crime if my neighbor did this to my vehicle, why isn't it a crime when a business, who charges you money for a service, damages your property and denies responsibility?

My son took his car in to Firestone for a front end alignment check which we had received a coupon for a free check. They came back and told him his wheel was about to fall off and he needed new hub, new ball joint, etc., totaling over $3000 on his right front wheel.

When he got home I checked his wheel and they had left the lug nuts loose on the right front. I tightened them with no problem. I had a mechanic look at it and he said all that was made up, Firestone was probably hoping the wheel would fall off right away and it would need everything replaced they said. Nothing happened but if it had he could have been killed or killed someone else when the wheel came off from the lug nuts loosened. Fortunately we only live a half mile from the Firestone and he got home quickly and safely and I found it right away before he drove again.

On September 5, 2009, I brought my car to Firestone. I took my car there to have my oil changed and a technician told me that I needed to have my transmission flushed and needed over $800.00 worth of repairs done to my truck. Putting my trust in Firestone's hands was a mistake that I will never make again. After the Firestone technicians were finished with my truck, it started to make a noise. I brought my truck back several times but no one there could figure out what the problem was. Two months later, the drive and the noise of my vehicle became worse, so I brought my truck back to Firestone for the third time and started questioning about the fluids that they used in my truck.

They told me to leave my truck with them so they can check it again. The next day I received a call stating that they had figured out what the problem was: (After they contacted Saturn about the situation, they identified that they had put the wrong transmission fluid in my truck). Firestone thought by emptying out the old fluid and putting in the correct fluid would resolve the problem. What has me so bothered is the fact that Firestone would tell me that I need to have this work done, but never completed any type of research to find out anything about the type of fluid or transmission my Saturn Vue has or use before doing the flush.

On January 21st on my way to lunch from my job, my vehicle started acting up. It would only go 30 mph no matter how hard I pushed on the gas. I contacted Firestone who told me too bring my truck to AAMCO who would fix the transmission problem they created. Firestone Claims Department contacted me the next day and stated they would pay for the damages and rental car expenses while my truck was being repaired. Firestone paid AAMCO, but has not contacted me in regards to the bill invoices for the car expenses and requests of what I was seeking in return.

When I brought my truck to Firestone, my expectation was to get an oil change for the price of $17.99. I had to apply for a Firestone credit card because at the time I did not have $800.00 to pay to have the repairs they recommended done. I have been paying that credit card faithfully twice a month to get it paid off. I stuck to my agreement and I hope that Firestone will understand the frustration and inconvenience that I have been going through ever since I took my car there on 09-05-2009.

Took my truck in for tires.They said, I needed a brake job right away. I asked how many miles left on the ones I had? The guy said, he didn't recommend me driving much until it was done. I just got my brakes done today by a friend. They were still fine, in fact, probably had another 5000 to 10000 miles left on them. The Firestone counter guy also said they would need to change the brake calipers too when they did the brakes. This was a year and a half ago and we have gone to Lake Chelan and taken our boat out many times with this vehicle without any incident or problems noise nothing! I really feel like they were trying to sell me something I didn't need for a long time!

I have been concerned about this for a long time. So much, that now that I'm driving the truck more that I bought a rebuild kit for it. Doing the brakes myself cost $400.00. I can't imagine what Firestone would have charged!

I went into the Mall of Georgia location when I noticed two of my tires were falling apart from the inside. This was very dangerous and that location was the closest tire shop. They did not have the tire size I needed in stock and I needed tires before I could drive anywhere. They located some tires they could get the next day but told me they were "junk"; but for double the price I could get some others they could also get the next day. I wasn't excited to get "bad tires", so I called my brother-in-law who is a master tech for a large auto company and he found me 4 very good tires.

I called Firestone to ask if they would put on the tires if I brought them in, they said yes. I was late and still could not get them on same day. I left the truck overnight and they were to put the tires on first thing in the morning. I received a call in the morning stating the district office called them and told them it was against company policy to put my tires on because I did not purchase them there. This was a blatant lie because I called three other locations in my areas and all were more than willing to put them on for me. I feel this manager was a bully and he wanted to send me driving off on extremely dangerous tires to "show me" that I should have bought the tires. He was pushing on me.

And we all must ask ourselves, why would this company sell anything that its managers deem "junk"? This is our safety riding on these tires and they openly express they sell junk? Do not go to this location. If you are in this area, I would suggest the Snellville location. When I called there the manager was kind, gracious and truly wanted to help. When I went to pick up my vehicle I found out why they didn't want to "put my tires on"; they had already attempted when they called me to tell me they could not do it and that it was against company policy. When I picked up my vehicle they had damaged all 4 rims (which I paid over $3500 for).

Police called to document damage and report that it was "fresh" as the manager tried to tell me it was curb damage. How likely is it that I hit a curb with all 4 rims? They even went as far as to write an additional note (in different handwriting and with a different pen) on the service ticket that said all 4 rims have curb damage. They had given me the original ticket the previous night when I left my car and it did not have the note, only their copy had it and that was after police were called. This resulted to $3500 in damage to my custom 22" rims.

I took the car to Firestone for engine cut out/limping. They charged me for $525 for spark plugs, wires and injector service. They said all has to be done to fix the problem. I drove the car from Texas to Kansas with the same limping engine. I was told to stop by Firestone in Kansas City/Overland Park to check it out. Firestone Overland Park confirmed that the engine cut out is there, but don't know what to do.

I sent a complaint to Firestone corporate. Firestone corporate dare to say that I'm a liar. I gave up on Firestone and took the car to the dealer. The dealer confirmed that the spark plugs that were put in was bad. The Chrysler dealer was nice enough to call Firestone to ask for reparation and was rejected. Firestone did a lousy job and didn't want to be responsible for the mistake they made.

Do not ever go to Firestone to get your car serviced.

I took my 2002 Subaru Forester in to have the rear passenger side wheel bearings replaced. They immediately charged me $20.00 just to look at it. Then they called and said both needed to be replaced and that it would be $883.00. I said I needed to pick up the car but I would bring it back in the morning for the service. When I picked it up, the service rep. said there would also be $129.00 charge for realignment. The price seemed so great that it bothered me and I thought about it all evening. In the morning, I called the closest Subaru dealer and asked if a realignment was necessary after wheel bearing replacement. They told me "no".

I was so disgusted that Firestone outright lied to me that it made me mistrust everything they said and I decided not to get the service done at all. I took it to another tire place in town, they replaced the wheel bearings and put on new front brakes for $500.00. Firestone lies, cheats and overcharges. I will never use them for any service.

I tried to start my car this morning and it won't start. I just paid for Firestone to fix my starter and oil and filter change a few weeks ago. When I had taken my car to be fixed they removed my battery and replaced it with a new battery without my authorization. This is a battery that AAA had verified was good before they towed it to Firestone. When I got to the counter to pay he told me my total was $700.00. I questioned him and finally made him give me a break down of the bill. They had included a new battery that I never asked for. They were also charging me for a tire alignment policy and I will get to that later. Regarding the battery I told him that it was a good battery and that I never asked for a new one. They started blaming each other saying the next guy didn't know what the other guy was doing. They finally went to the repair floor. They came back and said that they tested my old battery and it was good and that they put it back into my car. Today, when I lifted my hood to check the battery for corrosion I notice that they give me the wrong battery. My battery was black this battery has a red top.

I had a situation from a previous repair where firestone added locks to my tire wheels without my permission. The locks were probably added a couple of years ago around the time I purchased their tire replacement guarantee. Earlier this year, during a repair for my coolant system I found out that they had added locks on my tires. They lost the keys and couldn't do and alignment. I reported them to corporate to get the locks removed. I have never asked for a tire locks nor did my car ever have them. I had contacted corporate and they said that they would add a note to my file and the next time I came in they would remove the locks. When I came in for the starter repair a few weeks ago I advised them of this. They said that they would remove the locks and align my car. In fact they said they would add the alignment lifetime policy. However they never removed the locks, didn't do the alignment and still charged me for the policy. I had him remove the charge from the bill. I still have not heard back from corporate to get the locks off.

During my coolant repair, a few years ago, they also caused my cars digital clock to short out. It comes and goes. I had also reported this problem which was supposedly noted. I did mention it during the starter repair and still nothing has been done to fix it. My coolant system still has not been fixed, despite paying $900 for the repair. They told me when I went to fix the starter that another part of the coolant system that they didn't repair the first time needed to be fixed. When I had the coolant system fixed they had told me the entire thing was replaced. The oil change was never done. A few days ago my car started grinding when I turn the wheel. The noise got worst and worst. Last night I stopped at a convenience gas station and looked at the steering fluid. It was empty. I purchased a bottle and poured almost the whole thing in.

I took my Chrysler 2008 to get an oil change on Sunday, January 3, 2010. I received a call regarding a nail in one of the tires. I was told the nail was in the sidewall and could not be replaced. I purchase two new tires on the advice of Jim. My vehicle has 19653 miles on it. I brought the car back today January 10, 2010 because it pulls to the left. The steering wheel is not leveling, it is set to the right. I was told today without someone actually looking at the vehicle that it needs a wheel alignment. I had no problem with the steering before I took my car. I could turn the steering wheel lose and it would maintain position. The steering wheel was even to the Chrysler logo. I am very upset and will not take my car to Firestone again.

When I lived in Richmond, VA a few years ago, I went to a Firestone there for an oil change. They told me I needed new CV boots and axle. I didn't even have a job yet. I was all alone there. I even asked at the nearby police station if these people were reputable. They charged me $500 for "an axle" which turned out to be just half of a re-manufactured one.

Within a few days, the transmission broke down on the highway. I called my insurance company and asked for a referral to reputable mechanic. This small business they recommended replaced the transmission. A few days later, that transmission went out again! But this small business was "on vacation," so it's closed for 2 weeks!

When they returned, the owner said the transmissions had been ruined by the axle Firestone installed. It was defective, they said, where it met the transmission. Furthermore, if I drove the car, with the new replacement transmission, it too, would have to be replaced. So, I had it towed back to Firestone. They told me I'd have to let them remove the axle and send it to the manufacturer, because legally, they would have to make the decision to admit it was defective and compensate me or not.

Weeks went by. The manufacturer finally concluded they were not at fault, because it wasn't defective. Firestone's manager said they just replaced it without cost "as a courtesy" to me.

I talked to the regional office of Firestone during this, and they sounded surprised to hear that the local store manager had told me I had no legal recourse in Virginia in such a matter. However, an auto consumer group I found through library research, advised through their office manager, discussing it with their attorney, that I might have legal recourse. It had been done previously. However, they weren't in the business of helping individuals.

I'll never forget how much this cost me--a total of over $2,000, partly due to having to rent a car while mine was in the shops. I've never done business with any Firestone since. And the stress was incredible during the whole month this went on, in the middle of a job and housing hunt.

I took my car to Firestone to have the battery replaced. I got there around 10:30 AM. I waited for one and a half hours, then they took my car to the back. Seeing that I was in the waiting area, I am not sure what was going on. About 45 minutes later, David calls me to the front to check me out and go over the recommendations of four tires alignments, oil change. He also said that my hoses were soft and my windshield wiper. He said that my engine light was on and that it may be that I need a tune up. He said that it ran kind of rough. He and I had a conversation about my windshield wiper and he and I were laughing.

Then, Steve comes out and said, "Well, Ms. **, your anti-theft device has set off and we have to wait and walk away." I asked Jeff and David what are they doing back there. I only wanted my battery changed. He said, "I don't know." I then said that all he has to do is lock the car door with the key and then unlock and repeat that step twice and it will reset. Jeff then said, "Well, if I tell him that, he won't listen."

I then walked outside because several minutes went by and when I asked what was going on, he said that the problem was with the theft device. I told him about the procedure with the key and clearly, he was upset. He got up from the computer, sat in my car, tried starting it and it would not crank. He then tried the key technique. That didn't work. He said that he found something in a manual that took about 30 minutes and to bear with him. He then said, "Do you know that you have a wire under your dashboard that does not belong there and is dangerous?" I said no. He then said, "You have another wire by your battery that does not belong there." I said, "Really? I was not aware of that. I only wanted a battery. What are you doing under the dashboard?"

He then said to just bear with him. He sat down, ate his lunch (McDonald's) and I am clearly mad. I called customer relations and they spoke with Steve. He then rudely told me, "Now, I have to fix a problem that I did not do." I told him that he needed to send my car to the dealer. He then said okay and that he would get me a rental car. A few hours went by, he called and said, "You can pick up your car. I told you to bear with me." A few minutes later, David called and said, "No, don't pick up your car because it is still not acting right."

The next day, I received a call from Steve. He said, "You can come and get your car." It started up and stayed crank. I returned the rental and picked up my car. When I got ready to turn my signal lights and hazards lights, they were making an awful noise. I called customer relations to let them hear it, who then called David in the store. I tried going over 50 and my car was scrubbing. David advised me to bring the car back the next day at 7.

Shortly after, he called without customer relations on the phone stating, "You know that you had wire problems before." I told him that I didn't know nothing until I asked to buy a new battery that took three to four hours and then my car wouldn't crank. I advised him that I was having my hair washed and would have to get back with him. As a result, my car scrubs and the blinkers work when they want to and God knows what else they did. I will never go to or recommend Firestone to anyone--not even to my pet dog!

I have a 2005 Malibu 4 cyl. About 3 months ago I started noticing that my cruise control would occassionally stop working. I soon found out why. One night while driving home on a dark road, I noticed that my brake lights would come on for no reason (this is why by cruise control would kick off) without me touching the brake pedal. I brought it to Firestone who stated it was a brake pad sensor and this is what the computer said. They put a new sendor in but the problem still continued. I took it back and they did not know why and supposedly changed it again and told me that I may have a short somewhere but if there was a "next time" I would have to take it to the dealer. The problem continued.

I took it to the Hood Chevrolet and they told me that the Malibu is not that sophisticated of a vehicle and that there is no code to be stored (so Firestone apparently lied). Hood Chevrolet said the new sensor simply had to be calibrated (spelling?) which Hood said that Firestone apparently did not do. The problem continued. I brought it back and they said they could not duplicate the problem. Well, the problem continued. I am bringing it back this afternoon once again. I've had the car looked at 4 times so far and yet the problem goes on. Yesterday and today when I press the brakes, now the brake lights sometimes don't even come on. I know this because people have come up on side of me warning me that I don't have brake lights.

After reaching the store and asking for tires, they said that they don't accept the coupons. When I told them that I spoke to Stephannie, I was told that she told me that will look into it but did not promise anything. I told them to go to the website and check about the coupon themselves. They reluctantly checked it and said that they would honor it and gave me a quote for Tire plus Installation (which was $37.5 per tire). When I said that I don't want to install at their store, they balked and told me that they would only give me discount if I did the Install at their store. I left their store after telling them that should not mislead people. This store had very hostile environment. I felt like I was comitting a crime by asking for discount. This is worst Auto Repair experience I had till date. Never again...I promise never again at any firestone.

On 07/08/09 at approximately 5:05 pm, I took my 2006 GMC Envoy Denali in to the above aadrress to have an alignment done. The alignment done and departed the service center thinking everthing was ok. By the way on 06/26/09 I had just had brand new tires put on the the avove vehicle.

On 11/26/09 my wife took our car in to have an oil change done and to rotate the tire, but the car care center would not do it because the front tires had to much wear on them. We end up taken our car back to Firestone center here in Florida and they advised us that the alignment was not done correctly and that their was a promblem with the left wheel hub assembly which caused the wear on the tires.

My complaint is that this should had been found when the alignment was done in GA. Due to this not being brought up doing the tire alignment in GA, we had to replace these tires with brand new tires which cost us $194.OO puls to have them mounted another $76.64.

I have a life-time front end alignment contract for my truck with Firestone. In March 2009, I went to this Firestone on a Sunday morning and waited 15 minutes for them to open at 8 AM. I got in after going to another Firestone (they were not to open until 9 AM) and returned to the 50th & Indiana location where they were now open.

On Wednesday, December 16, 2009, I called for an appointment at 7 AM for a front end alignment and was confirmed. The doors were open at 7:30 and I was told the technician would be in at 8 AM and another customer was ahead of me. I cancelled the work.

i took my car in for a flat at the firestone care care center by my home at state road 84 in ft. lauderdale fl. 33315. at the time i asked for the tires to be balanced and rotated, something i paid for as a life time package from a previous visit.

when i went to pick up the car i was told there would be no charge. but i was given an estimate on the struts which i was told by firestone were shot. i, until now had no problem with the struts or the movement of the car. now after the visit my car seems to bounce around more then before.

i only have 40 thousand miles on my 2003 car. i find it suspicious that after my flat fix i have excess movement and strut problems. my car drove fine, now it's bouncing all over the road.

i feel that this firestone auto center is shady and doing things to the cars so you have a big ticket item to fix when before there was no problem. i'm angry and hope someone checks into this. before my visit to firestone my car was fine now i have strut problems at the tune of over $500 to fix.

I just want an oil change and the tire rotation included when I bought the tires. It is ludicrous that nearly everytime I walk in the door, something else is "wrong" and its "immediate". Don't need the hassle even if the prices are cheaper than my regular mechanic.

I took my 2004 Ford Taurus to Firestone Complete Auto Care because my vehicle was misfiring and my engine light came on. I was charged $100.00 for diagnostic. I told the clerk it was okay since I had had good customer service in the past. ( Other repair shops perform the diagnostics free as they want the business.)

Well after about 1 hour I was told that I needed spark plugs and a tuneup. Well I trusted them and agreed. I was quoted 168.30 for tune up and 77.94 for spark plugs. My invoice totaled $353.06. I felt that even though I paid too much for a tune up and diagnostic that it would pay off in the long run. I felt that you had to pay more to get the best.

Well it turns out that my vehicle still had a slight missing problem. I figured it may have not been tuned up properly. I took it back in and I was told by one clerk that it may be that the vehicle is just flushing it self off and he recommended that I go to auto parts store and purchase a $10.00 container of C-foam. That it would help the problem correct it self faster. I thought to myself "why should I spend $10.00 for a problem I just spent $353.06 on . It did not make sense to me and I asked if I could bring the vehicle in on Friday the day after thanksgiving to be looked at. He said yes.

I brought the vehicle back in Friday 27th and after explaining that the vehicle still had a slight missing problem I was told that it sounded like a bad gas problem. I told them that I still wanted the vehicle looked at. Oh I forgot one other solution they recommended that I have them put some kind of package that they showed me and said that it was going to be costing more money because it was entirely a different problem altogether. I told them that I did not want to pay more for another repair and I just wanted them the determine if the vehicle needed more tuning up.

1 hour later I was told that I must have a transmission problem because my vehicle has a big engine and it wasn't changing gears properly. That I should take it to a transmission guy. When the mechanic approached me he said that my motor mounts were loose and that my car was old and may need transmission work. I said good bye and I was very concerned about the different stories about what could be wrong with my car. As I drove home my car was hesitating as it idled at a red light.

Before I ever took my vehicle in for repair it never studdered or hesitated at a stop. I believe that the job was not performed properly to begin with. It's funny how when I first took my vehicle for repair it was driven into the garage. Now it was not worthy of going into the garage to be diagnosed . The mechanic diagnosed the problem by just driving the car. It never made it into the garage.

I guess once they take your money nothing seems to matter after that point. I seem to have read the Fixed Right Guarantee clauseon the back of my invoice. What happened to my Fixed Right Guarantee? No one at the Firestone Complete Auto Care center seems to care. Oh by the way I am an elderly woman. Do you think this has anything to do with it. I want answers . I want to know if [their] complaint department is any better then [their] car repair station.

On 11/27/2009, at about 10:00AM, I went to this Firestone Autocare center and asked to have an oil change. The store manager brought my service records from his computer. After browsing through my service records, he asked if I ever had any services done there other than oil change. I said no. He then asked, "none of the services we recommended? like tire change.". I told him I got a tire from CostCo which happened to offer a great discount. He said "We can't do oil change for you today. We don't have oil filter for your car.", and he added, "You can go to Costco, I think they offer oil change service for members!"

I'm filing this complaint on behalf of my 83 year old mother. Her name is Mary she lives in San Antonio. On 11/16/2009 after visiting my sister, she was having some trouble with her car starting, it was clicking but then it started. She recently replaced the battery because she thought that was what was causing the problem. So she stopped at this Firestone on Perrin Beitel which is close to my siters house. My sister or I did not know she went to Firestone until after all this happend. Firestone told her she needed a starter, so my mom asked them to fix it so she wouldn't get stuck somewhere. When she left she had a bill for over $2400.00, they told her her car was in bad shape and could leave her stranded unless she made repairs. They repaced the tires, shocks, struts, all the hoses and belts, tune up with platinum plugs, brake job, front end alingment.

Remember my mom is 83, she does not have a job and is on a fixed income. they told her she would not have to pay for 90 days and then just a small payment every month. Turns out they were asking her questions and filling in on the PC, they asked her to sign in the box (like you do when you pay by credit or debit card). She thought se was signing for her car instead it was for a Firestone Credit card that she was not aware she was applying for. They did not give her any paperwork except for the work they did, not even the credit terms. My sister edthat up when she went to complain. Interest is 22%. My mom does not have the means to pay this bill. We will file a complaint with the copr office and then with the Attorney Generals office to investigate the pratice of tricking 83 year old ladies into signing up for a credit card. My mom paid a downpayment of $350.00. Her car a 1997 Toyota Corolla isn't eve worth $2,000.

On August 9, 2009 my wife was told she needed two new tires on her toyota camry. She asked if they have the same Bridgestone tires in stock. She was told they have many in stock. On Ougust 10,2009 I took the car to the center to change the tires. They brought out two tires, one new and the other one looked used. It had rocks between the threads and dust all over it.

When I told them I do not want an used tire, they said it was just like new, it was put on a car for a short time and was returned. I asked them to please bring out a new tire. they looked in the store room to find one and came back and told me they don't have any more in stock. I then asked them what do they have in stock? they came back with two Firestone tires and put them on the vehicle.

I was out of the country for a month and when I returned, my wife told me that she feels vibration in the steering wheel and awful humming noise when driving on the highway. On October 18, 2009 I took the car to the shop and told them about the problem. They offered to rebalance the wheels and that they just recalibratd their balancing machines.

Sure enough the tires were out of balance. It took 3.5 Oz weight to balance the right tire and 3.75 OZ weight to balance the left tire. And when they had the tires on the balancing machine they were wabeling, so I asked the sunday manager MAthew if he would replace the tires because the wabling was causing the humming noise. He said he could not do that and his boss Mike would have to make that decision.

Today, October 25,2009 I went back to the store and told Mike about the problems with the tires. That the vibration almost gone after rebalancing but the awful humming noise still there and asked him if he would replace the tires. He refused and said there is nothing wrong with tires. He blamed the rear tires for the noise. I told him that could not be true because I did not have the humming noise before installing the two front tires. HE said all he can do is to rebalance the tires again and refused to replace them.

I am a firestone retiree and my wife is still working at firestone as the accounting manager. We both feel that we have been wronged in this case and ask for a just resolution.

Went into fire stone to get my break lights replace and couple other minor lights, also to get my fuel line clean and new fuel filters, they called me and told me they were done and to come and get my car, they said they didn't do the fuel line work because the pipe was rusty and they had did work on another guys car and it ended up costing him thousands of dollars. I was on my way to get my car when I get a call back from them saying there was a bad leak in my break line , I went to the shop which is a block from my house and was told I couldn't take my car off their lot.

I hadn't notice any leaking when I took the car there and even checked the spot in my underground parking lot and found not fluid spots, but when i went to the shop there was a huge spot under my car. They told me the only way to get my car was to get it tolled. It was late saturday so i left the car there. I then got a car on monday saying they couldn't get the fluids to go threw my break line so they had to do more work. my bill went from 158 dollars to 1,124.33 dollars. I feel like they robbed me and I should have called the police. people are telling me to sue them. The parts for my car was 400 dollars and they charged me $600 in labor.

I have taken a life time wheel alignment on my vehicle from firestone and I found that my car is pulling to the right side. So not to cause any damage or wear to my car I went to Firestone Master care service center in Coral Way S.W Miami to get my wheel Alignment done. It was about 6 PM and I rushed from work to the firestone center , the store manager said its late and it cannot be done today , you have to come tomorrow. I said Ok may be 6PM is late for the them and I did not want to trouble them.

So I took off from my work the next day for two hours to get this fixed and drove to the firestone center. The same store manager was on duty. I told him I need to do the wheel alignment. He told Ok and told me the price. I told him I have a life time service package from firestone and as soon as he heard this he asked how many miles is in your car, I told it and he mentions that I have done my wheel alignment 2000 miles ago and there is no need to do it now and I cannot do it in there store unless its 5000 miles. But I told him that I need to do it as my car is pulling to the right side and I want it to get it fixed. He told then you have to wait for 3 hours then.

I just got really ****** ***because it was in the morning and there were only like 1 or 2 cars in the shop and I need to wait for 3 hours. I realized that he is trying to avoid me since he is not getting any money since I have taken a life time wheel alignment package and I just got out of the store and since I have to do it and went to a different store, paid money and got it done.

But I really felt bad because I usually recommend my friends and family to firestone and this is how they treated me. I wasted my time from taking off from work and driving to them for nothing. Firestone really needs to educate their illiterate store managers to keep up there reputation.

I dropped off my car because the two rear tires were showing they were low on air in my dash display. They had been showing this way for 2 days over the weekend and I was putting air in them each day to keep them up until Monday. Monday morning I dropped my car off around 7:00am. At noon I got a call that both rear tires had nails in them, and should be replaced. Actually, I was told all 4 tires should be replaced. I initially told them just replace the two rear tires and they agreed. Shortly after that, I called back and decided to just replace all 4 tires so the tread would be even.

More than an hour later according to the invoice history I was called back. The story had now changed from nails, to the rim of one wheel being cracked and not usable. I didn't understand but agreed to have the other 3 tires replaced anyway. I visited the shop that evening to pick up my car, and was shown the damage. I immediately got suspicious because the damage looked as though it was done with a tool and was obviously fresh. I was then show how the other rear wheel was damaged in the same way but not quite as extensively. I asked why the damage looked fresh when the rest of the wheel was covered with break dust and dirt. They had no answer other than the damage must be fresh. I explained I knew this couldn't have been while I was driving it because when the tires started losing air, I checked them and there was no damage to the wheels.

I asked why I was told originally it was nails and the story then changed. They then called over the technician to find that out. After asking the technician who worked on my car about it, that technician claimed he didn't work on my car even though I recognized him from the previous day and despite his name being listed on my receipt as the technician who worked on my car. A different man was called over, who said he originally worked on my car but had to leave in the middle to go to the hospital because of a "spider bite". He did say he remembered identifying the damage to the wheels before he left though. Later in the conservation he admitted he left before the wheels were removed from the car, making this impossible. After then asking the previous technician a second time if he worked on it, he admitted he did. He had originally lied to us, and the store manager.

Of course me pointing out he was listed on my receipt to the manager didn't mean anything. Nor was the manager suspicious that he was originally unwilling to admit he worked on my car. I asked how the earlier technician's claim that I wasn't being truthful about being told on the phone originally that nails caused the damage could be authenticated since he admitted he left before the wheels were even off my car. The manager shrugged and had no answer other than to repeat "our tools can't cause that kind of damage." It was his rhetoric motto the entire conservation.

The store then tried claiming it was my fault and the damage occurred when I hit a curb. Even pointing out that he(the manager) had 32 years of experience and sees this type of damage all the time from that kind of incident. I asked how the front wheels wouldn't be damaged in that case and just the rear wheels and he conceded it was unlikely. They then settled on it must have happened while backing into something. Afterwards (as I'll explain shortly) the same manager told me that damage like that would only occur with a large amount of direct force in that single spot. I asked if backing into something slowly (which I did not do but was pursuing his line of thinking) would cause that damage, he again conceded it was unlikely. I would have to hit something in reverse at a high speed. I then pointed out this would likely have caused damage to the exhaust or the underside of the car in some other way as well. He again conceded this would be likely. Yet, I had no other damage that was visible.

His next line of reasoning was to show me that the tire "puller" or whatever the appropriate name of the piece of equipment was, wouldn't cause that type of damage. As he put it "It doesn't even touch the rim, no tool touches the rim, so it would be impossible." Trying to get to an answer more than anything I entertained this demonstration. The same technician from earlier grabbed a tire off the floor and proceeded to demonstrate. The first thing that occurred was a large brace was locked against the tire and rim. I pointed out that equipment was already against the rim and was using force. He quickly amended his previous statement, explaining that piece of equipment was plastic and could not harm the wheel. I asked for him to show me it was plastic and he refused for safety concerns.

The next step was the technician took a stainless steel pry bar and wedged it between the tire and the rim to break the tire seal off the rim. I immediately pointed out that stainless steel is harder than alloy aluminum and could cause damage to the wheel. Looking directly at my girlfriend and I who just witnessed him prying against the wheel with that same bar, the store manager tells me, that bar didn't touch the rim. I explained I just witnessed it with my own eyes. He then recounted with, well that is a steel wheel and they get tight seals sometimes, but normally it doesn't.

This is when he proceeded with a wrench to attempt to show me how a harder tool couldn't possibly do that damage to a wheel. He used a small steel wrench (I believe it was a 9/16 or a 3/4 perhaps) and scrapped along the wheel. It did no damage. I pointed out, that he was just scrapping lightly and he had earlier informed me that it would take "quite an impact" to cause that damage. He again conceeded I was correct and again attempted to show me that a tool wouldn't cause this damage by hammering on the now ruined wheel with a wrench. In the process he damaged further by causing the wrench to dig out chips of alloy from the wheel. After I pointed out that he had just shown a little wrench could damage the wheel, so therefore a pry bar or some other tool with far more force obviously could he basically backed up and said, "I was just trying to get a free wheel out of them, and I was welcome to pursue the matter if I had the time." He then walked back into the store.

I was lied to multiple times by their staff. The manager even caught his own technician in a lie and refused to admit or even acknowledge that it had occurred. Not a single explanation from them proved to be plausible. They tried putting the blame for the damage on me. Their store manager even showed through a physical demonstration it was possible for them to have caused the damage to my wheel and again refused to acknowledge that fact. I have filed a claim with the Consumer Affairs Division of Firestone. I am still waiting for them to get back to me. In the mean time because I require my vehicle for work, I was forced to purchase two new wheels and am waiting for the delivery currently so I can get my car off 1 damaged wheel and 1 doughnut spare and make it drivable again. As with what seems to be a large volume of complaints against these centers, I would recommend staying clear of them and taking your business elsewhere.

Firestone in Salem, OR change my rear differential fluid and used the wrong gasket material when replacing the cover. The oil dripped out and damaged the gears. Of course they denied any responsibility.

2 years ago I'm in Firestone to get a wheel alignment, in a moment of weakness the Store Manager convinces me to get the 'lifetime' package. This means I should never have to pay for an alignment again & can get wheel alignment on demand (within reason I would think, once every 1-2 years.) Firestone also claims that you get lifetime tire rotation with tire purchases.

A month ago, I take my car in for oil change, rotation, alignment, and to have the brakes checked. They call me back a few hours later letting me know the car is ready. What they didn't realize is that I knew EXACTLY which tires were in which location prior to bringing the car in; same tires were in the same location at pickup, MEANING THEY DIDN'T DO ANYTHING! No alignment, no rotation, no checking of the brakes. At least they did the oil change (although who knows if they changed the filter.)

I went back the next day when the Store Manager was there, vented, and demanded my money back. While very apologetic, he didn't have anything in the way of an explanation or excuse. He further pointed out that the work ticket was signed off (and supposedly performed by) A MANAGER, not necessarily one of the lower-level guys. This makes it even worse; what should be a position of responsibility within the organization is clearly apathetic and fraudulent. The Store Manager did provide a refund of the difference between the lifetime alignment package and a one-time alignment (although it took me 3 trips to Firestone for him to finally agree & stop delaying, guess he realized I wasn't going away.)

I also had the 'lifetime' rear brake package, purchased several years ago, which is obviously pretty useless if they're not even going to pop the wheels off & check. Took the car to a different auto repair shop, they said I needed work on the rear brakes. Took it in to a different Firestone, they said the rear brakes were fine. Now, it's certainly possible that the other repair shop was lying, but considering Firestone's track record they have no credibility.

I'll be taking it to yet another repair shop in the next few weeks to get another opinion, then forward to all to my state & local district attorney's offices, state board of weights & measure, licensing board, as well as checking to see if anyone has a class-action going against Firestone.

Great bait n' switch tactic by Firestone; sign up for any 'lifetime' service and the item lasts forever and never seems to need servicing, don't sign up for the lifetime services and my guess is they will always find something wrong. Bottom line; Don't trust 'lifetime' services and Firestone has lost a household with 3 vehicles and 7 years of consumer loyalty.

does not partispate in firestone programs independent fireston dealer with firestone signs all over the place what gives false advertisement for sure.goverment will be noteifed.

I would like to express my frustration with the customer service provided by the Firestone Store # 011630 in Port Orange, FL. I have been customer in this location for over 3 years. Many times I have been provided with different repair services and was always under direct pressure by the employees, assuring me of the necessity of action. Just recently I ordered 4 tires from this store and by installation was prompted to do alignment. I postponed and after I proceeded at another repair shop with replacement of the front left axle and assurance that the right one is ok, a week later I brought the car back to Store # 011630 in Port Orange, FL for the alignment.

After the car was lifted and inspected I was told by the store manager that I need a right front tie rod replacement in order to proceed with the alignment. This is obvious a pure extortion because after my refusal to change the part the car was not serviced. I was denied alignment unless replacing the tie rod!!! This is just another typical treatment in this store I received. The same day I went to Firestone store # 004162 in Daytona Beach and the technicians inspected the car, did the alignment, test drove the vehicle and stated that it runs good and the condition was good. Their overall performance completely contradicted the one from store #011630.

I am extremely shocked from the repeatedly maleficent customer care, extortion with unnecessary services and waist of time for me as a customer, as well as ignorance towards my preferences. I apply to you for explanation of the different standards in these stores. How is it possible to receive service in one location and get the opposite result of inspection from another? The manager in store #011630 was assuring me how damaged the tie rod was, and this was completely refuted in two other automotive shops. I believe that this is a very hostile customer service and I doubt it should be supported by Firestone Complete Auto Care policy. I would appreciate some explanation as I am determined not to tolerate such attitude.

I took in for the tire rotation and balance as well as the brake check. I'd paid for all these services. It had taken so long for services that I took my car elsewhere for the periodic service at 90k miles, which included a replacement of my belts. When I took it in today I was told that I needed the new belt I just had replaced. Had I taken their advice I would have been charged. As it was, I was charged $45 for my "lifetime brake check"

On 9-4-09 I had my oil changed at this Firestone. On 9-14-09, I was heading to work and I heard a knocking noise from under my hood and an oil smell. Later, I checked my oil and the stick was at the add oil line. I took the car back to Firestone; they checked the car and filled the car up with oil. Both times my car was checked and there were no oil leaks. I was told that the technician did not fill the car with oil and this caused a knocking in my engine and could have damaged my engine. I have a oil smell coming from my vehicle. Firestone did not offer me a free oil change or any type of customer service gesture.

On 9/14/09 I decided to have my oil changed during my lunch break. I had a choice of several coupons that I could redeem. Once I pulled up to the location I was approached by an elderly white male who then asked me how could he help me? The first thing I wanted to know was how much was a oil change? From that point I would decide which coupon I could use to save me the most money. I was quoted $29.99 (because my car was a 6 cylinder) I had a coupon that gave me $10 off of an oil change, so I wanted to use that coupon.

He told me that a oil change with my coupon would be $34 (#3 for a disposal fee). He said that the /coupon. I wasn't sure automatically included my coupon when I didn't have it in sight when I asked him the price of a Oil Change. The conversation that took place after that was so unreal, that I thought that I was being pranked or something. This man called me STUPID. He told me that I was a racist because my eye was twitching. He said that I looked like wanted to call him Honkie. This man must be crazy.

He said that there was nothing that a complaint to Firestone could do, because he was the owner and the Firestone Corp. could not do anything to him. He also told me to get off of his property and find something better to do. I was totally out done. I couldn't and still can't believe it. This letter is my first step in getting some resolution. I would like to speak with someone from corporate office as well as having a One on One meeting this individual, who claims that his name was Halverson , I think his behavior really needs to be addressed. This is something that had NO reason to happen, it was totally uncalled for and I am VERY upset.

Took my wife's 2000 Corolla in with check engine light on. Was told it was maf sensor. Also needed 2 front tires. Was given quote of $605.30 for all. Went to Auto Zone was told this part was not for this year of car. Bought correct part and went to install my self, lifted hood. Noticed Engine cover not attached, called store, took car back to have put cover back on. Part correct part at Firestone $416.77 (not labor)paid $151.99 at Auto Zone. One month later needed to replace brake pads, on the front where Firestone put new tires, discovered they had striped lug nut, took car back and they had to cut lug nut off, did not say sorry or nothing.

No dealership would charge another dealer more than the consumer off the street. Mr. Jenkins refused to refund any amount and told me the cost was the same. He was rude, disrespectful, and was true to his local reputation. He marked that tire up $70 per tire. 4 x $70.=$280. Mr. Jenkins treated me like a stupid consumer.

Let's begin by saying that 2 of Firestone Complete Auto Ctr. had decided to NOT service my 2007 Pontiac G6 and proceed to take my money. I have leased this vechilce since February 2007. The site of service to no prevail was Firestone Complete. I have documentation to show I have had several services performed there in which the COMPLETE JOB was not performed.

I have now decided to no longer us this company as of August 2009 for Oil & Tire roatation maintence. I have now been notified that although I have been Charged & PAID for OIL FILTERS that I have NEVER recieved. Upon trying to have this service performed at a private mechanic shop, I was then imformed that the oil filter seal has never been broken. The original filter some 10-12 oil changes later, I still have the original factory filter in the car. I want all my $$$ money back. This is a breach of agreement and the owe me for each time I had services done there. Keep in mind the performed fuel system cleaning for like $400.00 and I am just HOT & bothered by this new found issue!!! Filter CAP is stuck..

I do not pave a complaint with that repair.

What I found was something I did not expect to see.
There was a new retaining clamp on the drive axel CV boot.
There was no reason for that to have been touched.
I gave them specific instructions as to what repairs were
to be done.
This it turns out is the source of the clicking sound.
Now I am looking at having to replace the drive axle.

I have purchased tires and have had some break work
done at this location in the passed, and have been
very satisfied.
This event has caused me to no longer want to bring
my vehicle to your store for service.
This is no way for employees that represent you
company to build trust and loyalty in your customers.

I will warn others of my experience.

My daughter also bought tires with the same lifetime warranty.

So I took it back in as the service desk rep recommended. I was told that due to the age of my truck that it was rust and would take 5 or more flushse and even then may not get everything out. I bought 2 gallons of prestone green fluid and a flush kit and did it myself. I flushed it for 15 minutes and a lot of orange cooland came out. Once flushed I drove the truck for a week and there is no sign of either rust or orange coolant. So the bottom line is I'm out 80 bucks for the flush and 30 for the new coolant and flush kit.

At another time I got my vehicle inspected and was told that the alternator has bad cracks in it and needs replacement. Funny thing is that about 1 month ago I replaced all of the belts with Gates belts from NAPA. Since then I have had two auto mechanics (not Firestone) look at the belt both said no problems were found with any of the belts. I can only wonder how much they sucker those who no nothing about autos. I will no longer deal with any Firestone location and tell those I meet to follow the same.

I own a 2002 Z06 Corvette. I took it to Firestone in Beachmont Ohio to get 4 new tires installed. I had my buddy follow me up so we went to Wall mart while the tires were being done. Wall mart is about 8 miles up the street from Firestone. On the way back, we saw an employee "test driving" my car. I arrived back at Firestone, and it was at least 10-15 minutes before he arived back with my car. I think this was more of a joy ride than a test drive, and I don't believe it needed to be test driven anyway.

Had a nail in a tire on a new car with 4000 miles on it. Took it to Firestone Service Center. Left the car for an hour. They told me they could not fix it because the nail was "too close to the sidewall" (about 2" from it...well onto the tread), and offered to replace the tire with a non-matching tire for $208 + balancing.

I took the car to an independent tire dealer. He said it was ridiculous Firestone would not fix it. He fixed it for free.

In addition to horrible customer service; being yelled at by a child. I would like to submit a complaint about a company in Charlotte, NC. The company stores hundreds of confidential client records in the unlocked public bathroom on the premises. Such information included; name, address, telephone number, vehicle VIN number, license plates number, etc. The store was visited on May 28, 2009 at or near 11:30am Eastern Time. I was shocked to see that such information was readily available for anyone to peruse and use at will for identity theft.

My husband and I were driving home yesterday with my three year old son in the car when our car overheated. We were barely able to make it to the shop although luckily we did. After diagnosing the vehicle, they gave us aprice of $911. The part alone was going to cost us $390, and that is used. Another $300 in labor and another $160 to program the part. Well, they assumed because I was unable to drive the car out of there, that I would agree to that insanity. I bought the part for $165, and the shop dpwn the street is programming and fixing the car for $400. That's $565 total. Adifference of $346. Shame on them, especially in these times to take advantage of people because they think they have no other recourse. Afterall, it's supposed to b a trusted name, right? I guess you can trust that you will get ripped off!

I went to Firestone to get an oil change. As usual, I was called back to the service bay to see something that needed to be fixed. I was told the intake (gasket?) was starting to leak. It needed to fixed soon so that Dexcool would not leak into the oil and ruin the engine. They printed out an itemized list of service required, along with the cost of each repair. Their estimate came to nearly $1,300.

My brothers together have about 40 years experience working in auto parts, and recommended an honest mechanic. He said he would do the job for less than half the estimate from Firestone. However, when I took it to him, he called me within an hour and told me he found no evidence the intake had ever leaked, and he couldn't get it leak under pressure. There was NOTHING wrong with my car. I asked him to do a system flush to clean out the Dexcool and replace it with green antifreeze ... and went home with $1,200 I would not have had if I'd had Firestone do the unneeded repair.

I now have 295.50 on hotel bills 200.00 on taxi cabs. My family is up set. I am late getting home. And I am going to have to go to another mechanic to get the job done.And it is Friday night.Looks like Monday.300.00 more in expensives. Not counting the charge for not fixing it from Firestone.

My car died on me on my way to work at a redlight and after work I towed my car to the closest place which was Firestone. Well after waiting 2 days they call and say my timing belt had slipped and that they fixed it but it had damaged my head on my motor. the next night we went to pick it up and they werent finished and they told us to wait that they will be done with it, that it was going to leave that night. after getting evrything back together they couldnt get it cranked up and it sorta backfired when they tried to crank it which anyone with any experiance knows that sound comes from the timing being off. so they had the timing off and had my car running earlier in the day. if they had it running with the timing off I SEE HOW MY HEAD WAS DAMAGED because they ran it with the timing off by 2 notches.

they said it was no fault of theirs and that they would have it ready the next day. the total was 2400 dollars and now its back up there from the rpms dropping real low and jumping up and down but they just called now saying they cant duplicate what it was doing so i can just come pick it up.

on top of that my crankshaft pulley is shaking back and forth and i mentione dthat to the guy (allen) when i dropped it off 2 days ago. yeah it took 2 days for them to just look at my car and say they couldnt duplicate the rpms going up and down in which i told them it only happens once it gets warmed up. I WILL NEVER EVER TAKE MY CAR TO ANY FIRESTONE EVER AGAIN AND I ADVISE EVREYONE READING THIS TO DO THE SAME unless you wany shady service and unexperianced to work on your car/truck

In NOvember of 2007 I took in my 2002 Ford Escape for a oil change. Firestone called me with a list of other repairs that needed done. It was totalling around $1500. I authorized the repairs and had arrangements to pick my car up the next morning. A little later Cameron called me and asked when did my car start over heating. My car had never over heated let alone had any problems at all before I took it in there. Then he told me that they were moving my car from one bay to another and it blew a head gasket. He said that they do not do those kind of repairs there but I should be fine to drive it until I can get it somewhere.

After getting off the phone with him I spoke to some co-workers about it. I was informed that you cannot drive a car with a blown head gasket and I should not pick the car up because the second it was off thier property they would claim no responsability for the damage to the car. I called Cameron and told him that I was not picking the car up and he needed to make arrangements to have it fixed. After a long time of dealing with him and his rude and arrogant attitude, he then informed me that my car needed a new engine entirely. He refused to give me the corporate office phone number. I got the number off of the internet and filed a complaint. They were completely unwilling to work with me to repair the damage they caused.

In the end they ended up paying for the labor and i had to pay for the engine and some other parts. It ended up costing me over $3,000. Now, a year and a half later, my transmission went up. The shop rebuilding my transmission informed me that it is obvious that firestone did a [bad] job and did not even do some things as trivial as re-installing bolts on the exhaust manifold. As well as countless other items. When I get my car back on Friday he is going to show me everything they did wrong.

I am going to ask him to give e a list of items so that I can send into the person handling my complaint with the BBB. They never even responded to the BBB about my complaint in the first place. I also have a call into my attorney to find out if I can recoup my $3000.

My car has never run the same since then and I had to take it to a ford dealer and back to firestone 3 times after they replaced the engine to fix and oil leak and brake fluid leak. My break fluid is still leaking, they could not find a leak. If they cannot find one and they are supposed to be experts, then why do I have to add break fluid every 2 or 3 days? I will never take my car there again and I tell everyone my story so this does not happen to them.

I am a single mother who commutes a hour drive to and from work daily. When I got the engine replaced I borrowed money from my parents. I have been paying them $100 a month since then. I need every penny i make and saved to pay cash for a car so I would not have a car payment. So now i basically have a car payment anyway.

I was informed today 5/12/09 that I should go some where else if they didnt get it right today and again today my car was filled with 10w30. I have had to return every service and wasted 5 or 6 hours total to get things right.

I drove my car immediately to Sears (where I had the battery replaced before). Sears technician tested the battery and told me the battery is in good working condition, nothing wrong with it.

I realized that Firestone had turned on the lights (with engine off) to drain the battery; Then test the battery to show you your battery is in critical condition... Expecting you to let them put a new battery when you don't really need to.

A sales lady from Firestone Headquarter/Sales Center called to tell me about a promotion. I told her the story, and I said I will report a complaint to the BBB. I was too busy to do that. But I'd never return to that Firestone again.

I went into firestone to get an oil change. When I was cashing out the guy told me I need new tires in the front. I thought that was crazy because just bought the card less than a year ago with new tires and barely put 3000 miles on it. When I got to the car, I noticed that the worn out tires on the car were in fact not my tires at all. I called the manager Jeremy and he hung up on me.

So I asked the tech why did Sam tell me I needed to replace my brake switch. The tech replied, "I do not know." I went back inside the lobby to ask Sam, the service advisor, why I was being charged for a part that I do not need. After Sam got off the phone from ordering my part which was an hour later from when I first got there, Sam told me that I didn't make any sense and that I should replace it. At that very moment, I left and went to another place. The new place I went to did not charge me anything because it was just a rubber piece missing. They told me that my brake switch was fine. Now my brake lights work. I am very upset with Firestone. Sam still charged me $20 dollars for bad service and false diagnosis. I want my money back.

I arrived at this location at 4:44 Dale checked in my car and told me it would be about an hour wait, I agreed to stay and wait. At 5:30 p.m. I saw a guy go out to my truck and go back into the garage so at 6:00p.m. I decided to go and ask when would they be getting to my truck, Willie told me that no one could start my car, so I asked him why didn't someone come in and ask me why it wouldn't start (you have to push the blinker down)they just looked. I went to the guy in the office at 6:35 and asked him to see what the hold up was he did nothing but continued on the computer. Finally at 6:50 they pulled my truck in and completed the job at 7:40.

The customer service at this location is terrible, the lobby was full of people coming in to pick up their cars, all the guys were out working but one manager (I guess) was sitting in the office on the internet ignoring all of the traffic. The entire time I was there one of the employees was constantly on his cell phone trying to work, one customer had to ask him to get off the phone so she could explain to him what her car was doing. I have been a customer of Firestone for sometime (In Houston, Texas) and never had to wait this long behind nonsense. After all of this the manager never came out and apologized or offer me a discount or nothing. This is rediculous.

I replaced read brake pads and rotors on my car late (Oct-Dec) 2008. Recently, I smelled something like burning rubber from the right side of the car. I also noticed some smoke from right side. I took it to Firestone for a check up. I was told they did not smell anything but right brake caliper needs replacement because it is locking up to cause drag on brake pads. I asked them how did they find that? Robert took me to shop floor and the mechanic working on the car told me the temperature on the right brake pad was about 376 degrees. Mechanic also showed me how he checked the temperature using an instrument. They recommended changing rear brake calipers. I paid $496.34 for changing them.

The very next day I noticed the smell and smoke again from under the car. When I called them they said that they can inspect it again if I bring the car. I do not want to take to them because I lost trust in their service. I may file a compliant with my state's attorney general. Paid $496.34 to replace a part that does not fix the actual problem my car had.

Don't use. They are crooks. I only use them for oil changes and tire rotation because I purchased tires there and it is part of the warranty. They cannot be not trusted for anything else. 4 times they have tried to sell my wife and I brakes, gas filters, serpentine belts etc that were not needed. I put brakes on her car, went to the center the next week and was told it needed brakes.

I went back again at next oil change and was told the same thing. Next oil change they tried it again. Wednesay I put brakes and a gas filter on my expedition and had it checked out by my local auto garage. Thursday I went for an oil change and they again pulled the same junk, tried to sell brakes, gas filter and a serpentine belt. I refused all and contacted my mechanic he verfied the serpentine belt did not need to be changed. Everytime this happens I call them on it and its the same story, oh well we changed management and this wont happen again or oh, we read the measurement wrong. This store should be closed by the BBB.

On Saturday morning March 28th I called the store and spoke to a man by the name of Wayne I asked if he could get me 3 tires because one was fairly new, he said he would check and call me back. He called and said he could. I told him great and I would be in. I dropped off the car and he told me he would call me when it was done, fine. I returned to the store around 5 pm and waited about 30 minutes. It was done and I proceeded to the counter with a family member (male), which was lending me the money and helping during this difficult time for me. As we proceeded to pay, Wayne replied Wow, how nice it must be for someone to buy me tires, and I wish someone would buy me tires. I never in my life felt so bad, and it was hard enough for me to except the help of others. I felt his comment in front of myself and several other people present in the store was completely uncalled for, he does not know me are my present situation.

Wayne also told me if I was to ever get a flat Firestone would take care of it, not knowing I was being charged for the service. I did question him regarding the fee and he then told me that is part of the service. I did not ask for this, so he returned the money for that service. He was short for one tire I noticed as I was almost home. I called him and asked if he could just put the credit back on the card. I noticed his attitude, (we paid some cash and the rest on a credit card) he said well you wanted the cash before (in which it did not matter if the cash or a credit was issued back). I told him never mind I would come in later to get the credit.

On Thursday April the 2nd, I stopped in and Wayne asked for the receipt, I gave him the receipt and he said no, I need the other one (that shows a partial credit) and said he could not give me the credit without. Ok, I'll get that for you and I will come back. I told Wayne I needed him to reset the computer on my maitenance button, to update the tires and the oil change that had been done. Wayne told me he didn't know what I was talking about, I again told him about the reset button, and I told him that I have purchased my first set of tires (same car) with firestone and they knew what and how to do that, he still said he didn't know and said show me. In which I did, his reply we don't do that and I told him firestone has always taken care of that.

So then Wayne said well, thats going to take a long time and I need to bring my car back. I left, trying to figure out when I can get back there. I went home and called another Firestone location and they told me it is no problem and will take only a minute to redet my computer. Friday April the 3rd, I went back and told him the way he had treated me and that he should not talk or judge anyone when he doesn't know or has no right to say what he did and act the way he did. Needlees to say, my computer was reset in 1 minute and he gave me the balance. I or anyone else should ever have been treated this way. Yes, I was very embarrased and his reply it was a joke.

On 3/18/09 I had my car towed in after running hot on the MA Turnpike. Firestone was very quick to claim no engines problems that they could tell, but they said they were afraid to road test because of casuing more damage to motor. they tested engine at garage and found no leaks and then thought that problem was caused by the water pump. I authorized replacement of water pump, thermstat, etc. I picked up car that eve. Aprox. cost $573.00. Once payed and behind the wheel, I started car and an loud noise coming from the water pump area. I requested the tech take a drive with me.

As soon as I started car the tech could hear the noise. we drove car and recieved a check engine light. The car was then hooked up to the computer and the error was a misfire on cylinder #1. They check they plugs and reset computer. I left car with them over night. this was around 10pm on the 21st. The next day I was told the noise was coming from the belt tensioner. so I said replace it. Aprox $190. Then payed to pick up car. They promised I was all set.

got in car there was a low noise, not very loud , but consistant with the previous noise i complained about. I took back the next moring and had the tech go for a drive with me, and the noise briefly went away. Then while he was trouble shooting at garage, the noise came back loud as ever. so he then said the problem was the fan belt. another $100.38 Now the problem is , a noise in the area of work and they claimed it was a belt tensioner, I payed to have replaced. the noise is still there and now I had to pay to replace the fan belt to finally get rid of noise. Seems to me that the noise was the belt intially.

after replacing belt the noise went away. and the mech said they should have replaced the belt anyway. Regardless, they did all this work only to tell me.... that I had a blown head gasket. My car is showing 251,000 miles, but I have had a rebuilt trans & Motor. in car. Motor was replaced at 190000. I just feels like they took advantage of me for almost $900, and now faced with having to get another commuting car.

Out seroius cash and still no reliable wheels to get me to work. I commute 190 miles a day. this has been very stressfull.

After reading the letter that Bryan from Firestone wrote I was just once again reminded of the incident as when I first took my car back and told Bryan what happened he told me he didnt know anything about these cars upper manifold gasket and as you read he mentions that he inspected it and it was fine but only 3,000 miles later is when the trouble begins, just enough time to break apart after being intensely overheated when the radiator hose blew off on a hot day in traffic and the car got so hot that the engine failed.

Bryan sent all kinds of print outs from the internet that he or anybody could copy but did he read them? The first article about 2001 Firebird with stuck thermostat only 25,000 miles and the upper intake manifold gasket was ruined from overheating just the same as my car. All the other articles Bryan sent the cars have at least 80,000 miles on them and it is hard to say who was driving them, how hard they were pushing the engine and did they ever check the fluid in the radiator. Note there is nothing of Firestone or any documentation of Bryan actually working on a car with this problem. There are a lot of these cars on the road with lots of miles on them and have never overheated therefore the gaskets didnt need to be changed, this in absurd saying that every single GM car with a 3.8 engine will break down with this problem it is not true, what is true is if they are overheated the plastic gasket warps therefore you dont let idiots work on your car after a radiator hose comes off. May be a freak accident but it is Firestones fault, they are the ones that put the hose on, take responsibility, dont make excuses!

I dont expect anything of Firestone nor do I expect I will ever do business with them again even though Ive paid for a lifetime wheel alignment and 70,000 mile tires for this car. I took my 2003 Buick LeSabre there right after purchasing it in December as the right rear tire was leaking, they quoted me $8.00 to fix, I left the car for the better part of the day and when I got off work and picked it up they still hadnt fixed it so I took it to Discount tires where they must want my business as they didnt charge me anything to fix it, that is what I call Customer Satisfaction?. As matter of fact I have Post Tramatic Stress Syndrome and who knows what I may do if this is not resolved in a fair manner. Besides the fact that this happened on the day of my partners funeral, matter of fact his parents have a 2000 Buick with the same engine and 100,000+ miles on it do you think this problems has ever occurred on their car? NO. Thank you very much. This will go along way for their advertisement on the internet when I diss them! Speaking of the internet I think this exact letter would be a great start, how they treat their customers

On January 16,2009 I purchased 4 new tires.082017 Pathmaker A/T P-Metric Owl P265/75R16. Before making the purchase I talked it over with my wife and told her that I was told it was covered from a-z warranty if anything happened to the tire it would be covered.Over 450.00 in tires. Then On February 25,2009 I somehow picked up a nail and ended up with a flat and took the tire back and wasnt told I didnt have their so-called Road Hazard and nothing was said that I was going to have to pay $27.45 to have the tire fixed. When I could have had it fixed right for 10.00.

Then I was informed I could buy their ROAD HAZARD for $55.00. I was also told I needed to read all that I sign and the sales person told me it would cost me money to have it fixed and nothing was said,because if that would have been the case I would have taken it back to my car and went home aqnd gave the business to a local garage and paid $10.00 and it would have been done correctly .

When my wife went in to discuss this with the manager he threaten to call the police on her. Then said he didnt want to hear anything she had to say. She never raised her voice at him nor was she rude or violent towards him.His name was Jeff we are assuming from the paper work we have. I agree very much that this Firestone is very shady as well. My wife said if she would have know this is where I was going to buy my tires she wouldnt have let me because over 25 yrs ago her father had had problems with this same place.

They DO NOT DISCLOSE EVERYTHING THEY SHOULD ABOUT THEIR WARRANTIES.THEY LEAD YOU TO BELIEVE YOUR TIRES ARE COVERED!Hopefully all who have had problems will be reimburst for all problems.All who live in the bi-state area in MO/IL beware.

I went into Firestone and told the man brhind the counter that my wife's car has to be started by jumper cables and that this has to be done almost everytime she starts the car. They checked the battery and said it was good.They showed me a spark plug wire that was a little torn and said this could be the problem, i said if you think it is go ahead and fix it. Well the bill was 294.39. my wife drove the car home a couple of hours later tried to start the car it would not start, we drove the car to Auto Zone where we bought the battery, they checked the battery IT WAS NO GOOD, they installed a new battery the car starts fine now.

The point is Firestone charged me for a tune up....remove and replace plugs 51.60. remove and replace spark plug wire set 77.40. Tailor res wires 55.46. Electrical system test labor 25.99. ever-wear fuel system tune up 59.99 THIS CAR IS ONLY A 4 CYLINDER. And here is a charge for shop supplies 10.20. why do I pay for their shop supplies ? TOTAL PARTS 98.12 TOTAL LABOR 169.98....A towing service and Auto Zone checked my battery and said it was no good, only Firestone said it was good. Thank You

Brought car in with check engine light on. We had no problems and the mileage was 41K on this 2002 Spider Eclypse. Without asking us anything about conditions, etc, the guy behind the counter said "don't worry it probably a simple problem like an Defective Oxygen Sensor". They said they would need to run a diagnotist test for $109.to see what the codes were. We left it and they called us the next day to say "Yes, the machine said it was the O2 Sensor, along with needing a new battery. They replaced the 02 sensor, and gave us the part. And charged nearly $500 for the all the repairs including diagnostic test.

Husband checked it out later that day, but it didn't make noise again. Next day (now 3 miles after repair) car makes loud noise and dies and would not start.

Firestone then diagnosed the car and said the Time Belt went and since it is an "interference engine", it is likely the engine is destroyed! The manufacturer doesn't call for service/replacement to the timing belt until 60,0000 miles and we had only 41,000. Firestone said they would change all the belts and if it didn't start after all that, then, the engine would certainly be shot. They would change the belts for FREE, but would accept no responsibility beyond that. Naturally, the car didn't start after the hose and belts were replaced. They later put it thru a test which they say indicated the timing belt had skipped 5 teeth. The cost of a replacement engine,( and ours had only 41,000 miles) is approximately $3800.

All I wanted was a quick oil change. No one was in the store when I walked in. After an hour, I voiced a complaint, then they told me that I had a serious safety issue I had a a crack in my tie rod ends. I did not ask for a safety check--but I received a list of items that had to be repaired--totaled $869.44! They charged not for one, but two and the district manager said that it was a computer error and they would have fixed it before I left. Make a long story short I went straight to my mechanic of 30 years and I did not need all that was recommended. What I did get was a nail in my tire in the side. So this tire store looked at everything but my tires? Imagine that! Folks don't go there, you will be used!

I didn't get my repairs there, I saved a whole lot of money, but I did get a nail in my tire. Make sure you question why they are charging for 2 items, when only one is faulty.

I asked my husband to take my '04 Malibu in for an oil change and to get a yearly inspection sticker. The oil change was done, but they asked my husband to come in the back and look at the car. They stated that the struts were worn on the car and before they could issue the sticker for the inspection, he would need to get new struts and an alignment. They gave my husband an estimate of $582 and said they could put two people on the job and get him out of there in about two hours.

My husband tried to reach me at work. I was away from my desk and he informed them that he could not get ahold of me. Then the serviceman stated that he would issue the inspection sticker, but that we really needed to get the struts fixed. The next day my husband took my Malibu to a GM dealer and asked them to look at the car and, specifically, the struts. They looked and they found the struts to be fine. They only stated that the bearings might need to be replaced in the future, but no need at this time.

If we would of taken Firestone's word and spent the unnecessary money to purchase new struts, we would of spent money on something that didn't need to be repaired. Apparently, Firestone has quite the reputation for finding additional work that the vehicle needs. Very rarely can you get a basic oil change and come out of there with no additional charges. I will never go back to Firestone for anything again. I have learned my lesson.

I bought a used Min Cooper S from a friend with 2 sets of rims. After hitting a bad pothole I noticed a bend in one of my rims So I decided to swap out the rims with the second set of rims that came with the car. On the second set of rims there was 2 tires mounted and the other 2 rims were bare. I made it perfectly clear that I wanted all 4 tires that were already on the car on the new rims. The 2 old tires on the spare set removed and kept as spare tires.

After getting the car back from Firestone I noticed a shaking in the car that was never there before. I insepcted the tores and right away noticed that my inflation valve caps were missing. I brought the car to another mechanic and he called me into the shop to point out a few things. 1) the centering caps that came with the rims weren't used so the wheels coulnt have been perfectly centered. 2) the tires werent balanced. 3) there was an obious bend in the rim that they should have noticed but didnt tell me about. 4) they only swapped out 2 tires and I am driving with 2 new tires on the left side and 2 old worn down tires on the right side. This means that they did only half the job they agreed to do. lost my valve caps, probably threw away my centering rings, and didnt bother to balance the tires. I paid about $100 and they didnt do the job I paid them to do.

I brought my car in around 12 pm to have my rdiator flushed and the lifetime alignment performed. I left the car there all day until they informed me my car was ready at about 6 o'clock. I pulled my car out and immediately noticed that my car still pulled to the right and my sterring whell was not centered, so the alignmemt had not been done. I still have to check the radiator to make sure they actually performed the radiator fluch which i paid $100 for.

Dec. 15,2008 car was towed to Firestone late that afternoon. Sam said he would call next day.

Dec. 16,2008 - Sam called and said timing belt was broke and had ordered one and would call back.

Dec.18,2008 - I called and was told it wasn't timing belt that engine was shot and that he was looking for a rebuilt engine and would call back next day.

Dec.20,2008 - didn't call so I called;Sam wasn't there talked to shop manager and told me about having engine rebuilt at Car Quest and would be $2500 and that I would pay Car Quest for the work.

Dec. 22,2008 - called shop manager and gave permission to have engine taken to Car Quest. Said it would probably take two weeks for work to be done. I was to pay Car Quest directly.

Jan. 5, 2009 - called Firestone and talked to shop manager and never understood his story. Car Quest was going to deliver engine and bill Firestone but he was somehow still working on the price. Honestly none of what he said made any sense to me.

Jan.9, 2009 - not hearing from Firestone I called. Sam didn't know about anything because he was off the day before and told me they would get to it when they could. At this point I became rude. After words were spoken he said he would "pull his guy off what he was doing and they would shoot for Saturday" and he would call back.

Late this afternoon I called Firestone Consumer Affair Dept. and made a complaint and was told it would be forwarded to the DM and would be contacted Monday.

Jan. 12,2009- I have to phone DM and list the above sequence of events; he is understanding and says he will get in touch with the store. Sam phones and the car will not be ready as previously promised but baring any major problems it will be ready by 1:00P.M. the next day

Jan.13,2009 - Sam calls and says the car will not be ready at 1:00P.M. maybe at two. I ask what the bill will be and he gives a price of over $1,100. I call the DM again and am not happy at all. The DM apologizes for the way things have been handled and says there will be no charges. At 2:00 I go up to the store to get my car and it is not ready; I will be back at three. A little after 3:00 Sam calls and the car needs a new starter and he has a new one on the way. Again I phone the DM and in few words I tell him I want my car today; he says he understands and I will get the car today. At 6:30P.M. I leave message with the DM saying I realize I'm not getting my car today and tomorrow morning I will seek other remedies. The DM phones and asks me if Sam called (he hadn't)to tell me the car wasn't ready. I am angry at this point and tired of all the running around. The DM (who is in Dallas) can give no assurance as to when the car will be ready. The DM is to have the car taken to another shop tomorrow to have the work finished.

It is going on five weeks and no car and no telling now when it will be ready and I don't know who to go to or what I can do to get my car fixed. It has been seven days since they have had the engine and it still isn't installed and working. Even the DM said it was only a two day job. I need some advice and help.

At Firestone I asked to have a simple tire balance and rotation performed or so I thought. After the work was done and driving out of the parking lot my car pulled severely to the left, and as soon as I got on the freeway I noticed that a severe shaking happened at 40-50 mph and to top it off when I pulled off the highway to check out what might be wrong...my brakes caused my steering wheel to shake even more violently. How can this happen from a tire balance and rotation???

This was the question I asked when I called Firestone to ask why my car was acting this way? They replied that the guy that wrote up the job was gone for lunch and that I should ask him when he got back which should be two to three hours. Because I had an appointment downtown I explained that I could not wait that long and asked if my car was safe to drive and he said I don't know lady...call your husband or boyfriend and ask them

Well, I hung up the phone counted to 10, canceled my appointment and took my car to Discount Tire. They were so nice, looked at my car immediately and told me that my front left tire was 20 lbs low on air was missing any and all balance weights and that someone had just put grease on the front rotors which was causing the car to severely shudder under braking and that if they had not noticed it when they did, it would cause my rotors to be warped. I'm not pointing fingers - oh who am I kidding, yes I am - I think Firestone did this on purpose trying to get a single female to pay, pay, pay.

$40.00 to Firestone for a lifetime balance and rotation. And, $60.00 to Discount Tire.

The service was excellent, as was the service advisor who worked with me. But I noticed that while I waited for my service to be completed, several women came in as customers and your waiting area has nothing geared to women. I recommend that you re-think your waiting room enviornment. Women spend a lot of time and money dealing with car problems, and having something special waiting for them would probably increase your business - recommendations. One suggestion, have a drawing for a free spa visit. Maybe have magazines that women like to read, which includes Time and Newsweek, not just People. Thank you for listening, and I hope you'll think about these recommendations.

I brought my 2003 Pontiac Vibe in for an oil change on 11/18/2008. Scott the manager said it would be a little while so I went for lunch and then came back. I drove my car to my office and then home. I noticed a sound from the bottom of my car and thought that I had something loose.

The next morning, I brought my car to my mechanic that I normally go to and he said it sounded like a bearing issue and asked me to bring it in the next morning so he could check it out when he had an available appointment time.

I brought my car in the next morning and the first thing he did was check the oil on the dipstick. There were 2 other mechanics at the shop and they both said I needed to change my oil, I had just had it done 90 miles or 2 days before. There was gritty stuff in it and all three said that the oil wasn't good. My mechanic proceeded to change the oil and it was black and not clean looking; and not like it was only 90 miles old.

My mechanic then said that the oil was not as full as it should have been and the oil change was not properly done. I called Scott to inform and inquire about what my next steps should be. He said he did nothing wrong, and I stated that my car was making noise only after the oil change, and he said how would I know that (meaning Scott) and I restated to him about how he told me if the engine was making noise that they would not have changed the oil and would have called me if there was an issue, so that is how he would know that it was not making noise before the oil change. He then implied I was lying and I then called Consumer Affairs and have been dealing with a claims adjuster. Still no answers and I need my car to be safe as I am in outside sales.

My vehicle is not running properly, I do not have a back up, and being in outside sales, my job could potentially be non existent due to my inability to drive where needed.

I have been a Firestone customer for over 20 yrs and it is getting almost impossible.I used to use 2310 Olive in StL & 12/07 had terrible experience thre. Then I moved to IL and wanted to go to Fairview Hheights which is convenient. (1) I had a low tire in Sept & I asked if I could come up and have someone check my tire. Employee insisted I go someplace closer. I am 3 miles away & tried to explain that to him over & over. It turns out I needed a new tire but since he insisted I go somewhere else, I did. I purchased 4 new tires-Bridgestone-but NOT from Firestone, thanks to that guy.

Now, today, I called to make appt for oil change & winter check which I do every year & have for as many years as I can remember. Bert says he could give me an appt any day but it's first come first serve so he could not tell me how long it would take for me to get my car serviced. Evidently having an appt does not mean anything. They turn no one away, which is fine, but why would I make an appt and then have to wait a couple hours before my car can be serviced?

I found in the past Firestone was my saviour for car repairs,etc. I am a single female and no mechanic in the family or neighborhood so I thought I could depend on Firestone. I have for more than 20 years. That time is really coming to an end with service like that! I am retired, I do not want to come in at 7:30AM.I prefer a later time of the day. I am willing to wait a couple days to have my car serviced so an appt can be scheduled and I do not have to wait a long time. Evidently Fairview Heights store cannot do that! Do I have to discontinue my relationship with Firestone completely and go somewhere else?

My vehicle 2006 Tacamo 2x4, per Firestone required three new tires which I allowed them to service and install. After this work was completed the vehicle pulled left, and vibrated on the right side. I took it back to this Firestone three times with no resolution. I then took it to Columbia Firestone and they also denied that there was any issues with the vehicle. Can not duplicate customer complaint however the manager said maybe you hit a curb... I explained how can you state this and write on the ticket that you can not duplicate customer complaint?

Note I proceed to take it to Goodyear in Timonium MD and paid ~$90 for a front end alignment where they said it was aligned however they did notice it was pulling to the left and said they did not have time to fix or diagnosis the vibration on right side. I then took it to Sears in Columbia where the mechanic stated that I have a bent rim. How can I get my rims replaced and money back on the front end alignment and diagnosis?

Note I paid extra money back on 2005 for a lifetime brakes, lifetime front-end alignment, and lifetime balancing on tires and now I am afraid to go back to Firestone for any work. Is this their way of saying we are done with you and we are not going to honor these services I have already paid for? Recently I went to a Junk yard to see if they had any rims available but there were no Toyotas on the lot of this year. I went to Crazy Rays in Jessup MD.

Constant vibration on right side. I have to hold steering wheel from pulling left. Time off work to try and find answers the this Firstone problem. Spend over $100 at two separate service places to find out the real cause of this issue. Jumk Yard charged me $1 and I had to take off work for 1 1/2 hours.

even though I had purchased an agreement through them for a lifetime automobile alignment with them and had called them in advance they refused to align my car at the time I arrived at their store. I felt I had since I had purchased said agreement and arrived at a reasonable time to allow them to do the work I needed they refused to do the word I had already paid for. This was not the only time I have had trouble with this dealer.

I will had to drive this car over 1 thousand miles now with out a proper alignment. I don't know the damage that will result to my car and the tires that I purchased from them until I make the trip but I have no choice but to make the trip in this car.

Took a 2001 Beetle to have the oil changed and to have a quick inspection, including having them look for the source of a slow oil leak. The inspection turned up back brakes that were 100% gone, so bad the rotors were deeply grooved and a shot oil pan plug. Of course the only remedy for the plug was to replace the whole oil pan. I have my own mechanic who I completely trust, so I never intended to have Firestone do any work, no matter what they said was wrong. They did warn, however, that all of our oil could drain out by the time we got home. They were nice enough to do something to the oil plug in order to provide a quick fix after it was clear I was not going to pay them for an oil pan.

I took the car to my mechanic, who WILL NOT do unnecessary work. He told me the back brakes had 25-30% life left on them, rotors in good shape, finding it ridiculous that Firestone told us they were 100% gone. He did not find the oil pan to be leaking after removing it. The new plug Firestone put in seemed to do the trick, so I'm confused as to why they couldn't just tell me about that possibility in the first place. I guess they don't hear No often enough.

It was telling that in the 30 minutes total we were in the store, every single customer, male and female, complained about being ripped off. I made it out spending only $62.00 for the oil change and inspection since I am lucky enough to know an honest person in the business. I will never let anyone I know take their car to Firestone for anything.

Again, I got out alive since I have my own guy. Therefore, I do not feel I need legal counsel. But I easily could have spent several hundreds of dollars for work that clearly does not need to be done, and it's sickening that they're getting away with just that every single day--this is why I'm writing. All the stories on this site are completely believable. My wife and I have complained directly to the store but are basically going to tell anyone who will listen. To use my mechanic's words: This is ridiculous.

Took 99 Suburban in for A/C service was charged 39.99 plus 79.99 for them to check the system and do diagnostics. Said my system was shot and required new everything. Bill was nearly $2,000 by the time they fixed it. Immediately noticed that fan would not work on HIGH and blower was rattling badly. Took it back in after trip and was told that my switch was bad and that it would cost an additional $500 plus.

I mentioned that I had paid their fee for diagnostic on system and was told that we only check the system outside...not the interior switches. Switch was working fine before their superior service. As if the interior switch had nothing to do with running the system....is this a seperate system? I don't think so!

Told them they were pirates and that if I didn't get satisfaction, I would take it to Firestone Central offices and report to both consumer affairs and BBB. The store manager looked at me with deer in headlights look and gave me another manager's business card. No response to date.

Besides costing us (in comparison to other companies we checked) a disproportionately higher price ($700 by some estimates) and besides the time, energy and efforts, they're problem of somehow breaking the blower, I'm considering having my credit card co. take them to task on this.

Latest problem. There have been multiple on three different vehicles. 2000 Dodge Intrepid. Oil light came on when stopping. Firestone replaced oil switch with light and put in synthetic blend oil. Problem continued. Checked with Dodge dealer for any tech bulletin. They immediately stated problem with 200 Intrepids and one should use regular oil and that will eliminate problem. Firestone refused to make any adjustment.

Monies expended for a repair not required.

Here is a complaint I filed with Firestone.

Store #008990
Invoice # 062673

10/25/08

First I think you guys really overcharged me my marking up the brake rotors by nearly $60.00 apiece.( $94.99, when I could have bought the same item at Autozone for $36.99 each)

I understand you need to make a profit, but this is really unreasonable.

I'll have to take your word that the rotors were un-salvagable, since no one bothered to show me the old ones.

Please understand it is very difficult to return as a customer when I am left with the belief that I got taken.

Their $139.99 brake job turned into $355.79. Emptied my bank account, now I am penniless until pay day-over 1 week away, have to basically beg for gas money to get to work.

My lesson has been learned.

On 10/23/08, I took my 98 Saturn SL2 to Firestone to check my battery. I informed Service Advisor Eugene that my car would not start. I also explained that I had been informed on several occasions that it would be best to replace my battery, which I had installed on 09/23/06. I left my car at Firestone for several hours. I then received a call from Service Advisor Samuel, and he advised me he could not replace my battery under warranty because the battery was checking checking out good. I reminded Samuel that on several occasions, I had Firestone check out my battery, and on each occasion, I had been informed my battery was marginal and replacement was recommended.

I told Samuel he could refer to the invoices and he said he had and showed no record. Well, here is my information, contrary to what Samuel had to say. 1) 09/03/08: Technician Samay P tested my battery and on his printout, it stated that my battery may fail to start below 10 degrees F or under extreme heat conditions. It also stated I should consider replacing before exposure to extreme temperatures. 2) 06/12/08: the Technician Jose C also recommended and noted on invoice a Battery Replacement. Battery tested Marginal. 3)/09/23/06: Firestone installed an MT25 Interstate Battery ED18.

Now, it would seem Samuel, the professional, could have done the same thing. He said you show me the paperwork you have and I will replace your battery under warranty. He said this to me only, after I informed him I would file a complaint with Firestone. And, I would expect this complaint to be made available to Firestone. I will file the same report with the Better Business Bureau here in Denver. Samuel has no business managing a Firestone. He has no interactive skills with customers. He only excels in making the customer feel as if only what he thinks is right without any due regard to what the customer says. I don't believe Samuel is an ethical and professional manager. He needs to improve or Firestone will lose some of its customers. They have in this regard.

Leo called me and was very insistent to the point of being rude that they did a good job. I have it in writing that I agreed to letting them keep the car to locate the problems. He is trying to say I wouldn't let them keep the car. When I told him Cadillac found the reason for the batteries burning out in a day, his answer was Well it never did it when we had the car so how would we know? My answer was: How did Cadillac find the problem and why didn't you check after three batteries burned out in a 2-3 week time.....At this point I could see we were getting nowhere so I said Good Bye. My main complaint now is how rude he was & offering stupid answers just to defend their work.

After Cadillac had it everything is working fine. They showed me and explained why the batteries were burning out and why the car was jerking & how they remedied these two items. They test drove the car and discoverd the brake linings were worn & needed replacing. I now have a safe car to drive at 1/3 the cost of what I have paid out to Ted Weins/Firestone

I took my car to Firestone thinking it would be a reliable place to get some things fixed with my car. I bought 4 new tires and I told the man who took the car that I heard a funny noise coming from the car and it might be a belt, could he please check this for me. He forgot to check the first time I asked him so I had to tell him again, then he came back with there is nothing wrong with the car. I told him there was because I hear it so he said he would tighten all the belts.

The next day I ended up on the side of the road because my car broke down. I had to walk three miles to the nearest phone to call aaa. I had the car towed back to the firestone and they said that it would cost over a thousand dollars to fix my car but if I didnt want to do that they could donate it for me! Of coures I didnt donate my car so I had it towed back to another dealership and called firestone corporate office. They sent someone out to look at the car and came back with the water pump was bad and thats what caused the engine to overheat. If thats the case why didnt firestone tell me that before I ended up on the side of the road and why was my belt broken.

I think that they tightened my belt too tight which caused it to break and then my engine to overheat! I am a single mother and have no one to help me on this situation. I know nothing about cars but I do know if the water pressure pump was bad I'm sure it would have shown signs before they messed with my car.

I was quoted 1,145.83 to get everything fixed with my car.

They asked to keep the car to find out why the batteries were going dead to which I agreed.

When I drove the car the next day I
noticed it wasn't running right, it was still wanting to stall. So I took the car to Cadillac.
In two days they found the reason for the batteries losing their power. Also, they did one test drive and recognized the reason for the car losing power momentarily and jerking.
They told me that Ted Weins put parts in the car that were not Cadillac parts which could, or could not, give trouble.

This is a '94 Cadillac Seville with only 34,400 miles on it. Several people have said it surely didn't need a new transmission nor some of the other work done on it.

Took my car in to have my brakes checked, they had been squeeking. They said I needed new pads, gave me the cost, and I had them go ahead and put new pads on. Picked the car up and immediately noticed they were still squeeking. Drove the car for a couple of days and they squeeked more than when I took them my car. Took the car back, told them what was happening, they said they would check it out. They called an hour later to tell me they couldn't hear anything. That they'd been driving the car around for 30 min! I assured them that they were sqeeking. Went in to pick the car up and they said they went ahead and put new pads on. Isn't that what they already did? I said, they never really replaced the pads did they? He said, oh they did. They were getting the mileage off my car and when I asked why they were doing that he said so just in case I decide to sue them. If that's not admitting wrong....

I had a flat tire & had to use fix a flat to get to Firestone for the repair - I had good service however - I was certain I had tire protection for my existing tires. I ended up purchasing 2 new tires . The representitive told me I negated my plan due to using the fix a flat. Can you help?

Apparently there was a screw in one of my tires which created the flat tire.

On 10/22/08 I took my ford windstar into the firestone service center in boardman oh.The front right boot was blown and the half shaft needed replaced. I was expecting a bill of $360.00, and the total turned out to be $1,227.00. And even that I didnt have a big complaint about. That is not the biggest problem that I have encounted to date.

Since leaving the service center, the ABS light light has not turned off. The speedometer needle bounces around while driving, the brake light randomly comes on and the drivers side window malfunctions. After contacting the center to inquire about all these new issues, I was told that it would be another $89.00 for a ABS diagnostic test. I called consumer affairs and they arranged for the test to be done without any additional charge to me.

The appointment was made 9am this morning, upon which the van was not even moved into the shop until 10:30, and the work was not completed until 1pm. At that point I was told that the Abs sensor was bad, and they wanted over $100.00 to replace it. I chose to replace it myself which is a five minute job and $35.00. It was not a surprise to find out this did not fix the problem, but yet it seemed like another attempt to get more money from us.

They also recommended that it be takin to a dealership. I am extremely disappointed in the service that Firestone has taken on this issue. I truly believe that we were scammed, by these incidental problems that just happen to go wrong immediatly after having my vehicle in their care. I will not bring another vehicle to any Firestone service center, nor will I ever recommend one. I will also under protest never buy a product bearing the Firestone name. This is exactly what the American people do not deserve in these trying times, tight bugets and struggling economy. Thanks for nothing Firestone.

I do not consider the van as safe for my children. It will cost me a considerable amount of money to take it somewhere else. I dont have anymore to give. The vehicle is dropped in value. The overdrive doesnt work any longer either

I needed a new Mass Air Flow Sensor. I didn't know that Firestone had to have another company deliver the part because Firestone did not have the part in stock. After I had the work completed and went home I went on line to check what the sensor would have cost if I purchased it. Firestone marked up the part for my car 400% If I purchased the part it would have cost me 139.00. Firestone pays a lot less. I was told at Firestone that the part would cost me $409.00. I to the clerk at Firestone to put in a remanufactured sensor which still cost me $279.00 plus $100.00 to analize the problem which most repair shops don't charge you if they do the repair. I was also charged $30.00 for installation which took exactly 10 seconds. Be you have your care repaired check and see how much the parts cost if you buy them verses what the repair shop is charging you.

On 8/31/08 my mother-in-law called me because her car was overheating in Kansas City, Kansas. We decided to take it to firestone. When we arrived only Wayne was at the desk. HE was very polite and professional. I didnt like what he had to tell me because he told me that only his service manager(who was off duty) could give me an estimate for the repair. But we were nearing the end of our conversation without any aggression by either of us.

After about a 5 minute conversation with Wayne, Charles came in from the shop. Without introducing himself to me or even greeting me he immediately jumped into the conversation and said, give the guy a break, he said he cant help you, speaking of Wayne. This took me by suprise. I began to discuss why i couldnt get an estimate with Charles, and he continued to respond with shallow, insulting remarks. He even,near the end of our conversation, told me,who cares about your hose. He treated me like a bum on the street who wanted to use the bathroom, not like a potential paying customer. I told him that he must be a manager the way he came and jumped in my conversation with Wayne, yet he denied that even though his business card says otherwise. I can handle the word NO from an employee of a business, but Charles Wilburn tried to make me feel stupid. I can even handle being wrong, but being treated like my dollar isnt as strong as the next person, that was rather insulting. I didnt like my first experience with firestone.

none

I took my car to firestone for a tune up. They told me that I had a minor oil leak. Melvin said that if I continue to put oil in it it will be fine. I decided a week later to get it fixed. The job was $1,100.00 dollars.

I took it in there on a Friday so that it will be finished in time for me to go to work. Went to pick it up on Saturday was told that the needed a part and it would be finished on Sunday. Went to pick it up on Sunday and my car was shooting metal shavings out of it and it wouldn't stay started. They said it would be fixed Monday and that they would knock off $100.00 dollars. Came for it on Monday and it was smoking and over heating. I had to take off Monday and My Man had to take off Tuesday. Melvin said that it will be finshed Wednesday and it was at no charge plus a 6 month warranty.

Went to pick it up Wednesday and no Melvin to assure me that my car was alright and they gave me a outdated receipt,come to find out the transaction,labor and repair of my car is no longer in the system. They have it as a receipt for work that needs to be done to the car. I also have a note from Melvin when I took off work that my car was not safe to drive. and the motor was knocking it was runnning hot. I told them that I was not at all satisfied but this is my only transportation to work.

Stated it up to go to work and it sound horrible. So I called them took another day off and spoke to corporate and they claimed that they were going to have a certified mechanic look at it. It had to be towed back to the shop. I had to get a rental car just so that I could go to work. Got it back and it sounded worse and it wasn't no oil in it. How are you fixing a oil leak with no oil in the car and the oil light is coming on.. Somehow they messed up my brakes as well because there was fire coming from my wheels as I was pulling off.

Now today August 26th 2008 and my car won't acclerate,it is running hot and the brakes are messed. I spoke to corporate again and stressed that I want my car fixed but not by anyone they know but by a certafied mechanic because there is no oil going to the oil pump and my motor is about to go out. Need help

I have to pay for cabs,rental cars. Worried because I work so far away if I am going to lose my job when my boss gets tired of me not being able to be at work on time everday like I am used to.

My 2001 Pontiac Grand Prix was leaking power steering fluid. I took it into Firestone, left it there. They called me a while later to let me know that the pressure line and return line were leaking and that this was going to cost me $600!!. I spoke to my boyfriend, who said absolutely not, take the car out of there we'll take it somewhere else. I called Firestone and then they told me that just the return line was leaking and that they could replace it for $300 approximately. I still said no and took the car to my friend's husband's shop. He called me and told me that it wasn't the pressure or return line it was another line that was leaking. So he repaired the line, gave a me an oil change, topped my fluids and put air in my tires. $89!!!! Firestone is a rip off. I now know for a fact that they have ripped me off in the past. They charged me once $400 to repair the pump for my windshield wiper fluid!! I will never take my car there again. Compare $89 to $600!!

I live in Cheney Washington and for all my life I have used Les schwab, but when my family and I were on vacation 2 weeks ago we were stranded in Redmond Washington at 6pm and the schwab was closed. Across the street was a Firestone and the sign said open. I was in a bind and had no choice so we went over.

When I walked in it didn't look promising since they were slammed. the Manager saw me walk in and headed right for me. Ryan asked what he could do for me and I let him know that I was overheating and coolant was coming out and if there was anything he could do. To my suprise he said yes, he said he would personally look at it for me since his techs were busy. He pulled my truck around and about 20 min later a parts truck pulled up with a hose and walked right by me. Ryan came out let me know that my upper hose had failed and for 90 bucks he could fix it and have me back on the road in no time. ( I couldn't freaking believe it ) It was past 7 no one was left in the shop but my family and Ryan was still working on my truck.

When he finished he came pulled my truck back around helped me out. I expected less from Firestone since I have been a follower of his competitor, I ve heard bad things about Firestone my whole life. I WAS WRONG. I had the best service I have ever experienced before, he even gave my kids coloring books so they wouldn't get bored. My safety net schwab hasn't even treated me that good and I've spent thousands there. Ryan let me know that there are Firestone's in spokane and I will be going there know. If anyone out there wants a good experience at a Firestone stop by the Redmond one and say hi to Ryan for me.

I went to this location to perform a regular maintenance in my company vehicle, I provided a document with the details of the labor that needed to be done Mr Nino iformed me that in bout 1 hour the car will be ready, I left and came back 2.5 hours later, the vehicle was still on the ramp, thay replaced 4 tires, alignment, windshield washer fluid ( that was full ), when I asked him who authorizaed the work, he said do not worry about it you are not going to pay for it, another young man ( 20 yr aprox ) (mechanic) interrupted claiming that he as the owner, that he was a kid (20 yrs old man) but he was the owner, raised his voice and said that I should sign the bill and leave the store, that I shouldn't complaint because I wasn't paying for it,

the old tires had 20.000 miles and they were in good condition, rotated every 5000 in the same place where I got them, so they should have a warranty if there was womething wrong I could take them to the place where I got them and see what happened, (I was informed that those tires will last 60000 aprox), they just replaced the tires because they wanted to make money not because the vehicle was in the need of new tires, and what if I don't like their tires? what if I like another brand? I can't choose just because they just wanted to make money as far as I know this is America we can take desicions, I know that tires is their business but they can't just do whatever they want.

Beacuse I don't pay for the services does not mean they can do whatever they want, I lost time at work beacuse I had to wait until they finished they are abusives and very rude, very unprofesional way to conduct business, they did not call me because they knew I was going to say no.

I took my car in for tires on 8/12/08 and I was informed I needed a fuel system tune up. The problem is that I just had one done on 8/2/08 I wondering was the car services done on 8/2/08 as stated on my receipt The same technician David serviced the car on both dates.

i have a warranty for my breaks, tires and alignment with Firestone. they refuse to let me use my warranty

I went in to get an oil change and state inspection. My car is a two year old Chevy Impala. After awhile Laron called me up to show me a laundry list of things that needed to be taken care of before it could pass inspection. Windshield wipers streaking, air filter dirty, light bulb out on back license plate, brakes need flushing, two front tires out of tread. The bill was over $650.

I'm a woman and fell back on the let me see what my husband wants me to do thing. I called him and started reading off the list. The two scariest things I came across were $80 for the wipers and $17.99 for the light bulb. The rest was ridiculous as well, but even Laron was embarrassed and tried to see if there was a mistake in pricing. Then I was told that my wipers were rare and needed to be ordered. Luckily I was smart enough to walk away. I asked what I needed to pay to get out of there and I would never be back. He was so embarrassed he only charged me for the oil change and didn't argue with me.

My husband later got two tires from Discount tire for 1/2 the price. He bought a light bulb for 55 cents and replaced that. The wipers do not need to be replaced and the air filter was $8. No need to have brakes flushed either. They basically saw me coming and thought they could bleed me dry.

Just frustration and distrust. I will never ever shop at Firestone again.

I dropped my car off for a routine oil change and fuel system flush, about 1 1/2 hours later I recieved a phone call that my car was ready. When I returned to pick up my vehichle I was told that I needed 4 new tires and an alignment. I informed the technichian that I had just purchased 2 new tires and had an alignment a month and a half ago and there is no way that the tires were already bald. I caught him off guard so he said that he would go measure the tread on the tire again.

After doing so he said,I dont know what happend the first time but the measurements were wrong, your tires are fine. I believe that they thought they were dealing with someone that didnt know any better, and thought they would get over on me. I will not go back to this firestone ever again.

No damage because I called their bluff. But I feel as if they tried to steal from me!

I had a coupon for brake works for 89.99. When my brake work was done, he said Because of you guys who use coupons, we don't make any money. It seems that we would rather give out money than do business. Never said thank you for your business.

No economic or physical damage but there is a Good Year right across the street and they might not be as rude as Firestone employees are.

I decided to go to Firestone to get an alignment for my car. I asked the technician if the back tire condition is due to this problem( car pulls to the left).He says no, only the front tire gets afected. this happened outside in the parking lot. 15 minutes later the service person in the desk (Jose Lopez) tells me the opposite statement that it doesn't afect the back tire. Later on, in the front desk (jose) said that the problem is an internal division the the tire and in that case they can not do the alignament.

Later on I asked Jose whats going on? he said that they are about to start doing the alignament. So I asked him if the tire is OK. he tells me, if I want it done or not. I just said Yes. Later on they said that one of the bolts in the tire got broken because the last person who rotated the tires in the car dindn't properly inserted the nut. he gave me an estimate of the car needs, he said that if we do all the estimate in firestone he would fix the bolt @ no cost, estimate is $536.02. So I said stop, Is your fault your service technician broke it and they have to fix it any way. He said that there is no time today. that they will do it the next day.

I drove out and the car aligment was not fixed. With a bad attitude Jose tells me don't come back tomorrow @ 7 pm; we open @ 7 am. My girlfriend went the next day and left the car in firestone to correct the problems. then' I got a call from Nelson Borrego saying that there is another nut stock in the tire's bolt and they need my athorization to brake it and I pay for it. I tryed to understand the situation because all the nuts were remove the day before by the previous Firestone technician. as I told Jose I will be completely honest to him' he got the nerves to say I HOPE! that was insulting and rude.

we finally agreed that I will be responsible for only one more broken bolt which is $40.00.When Ivonne got back after the estimated time of one hour the car was not ready, she had to wait a total of 3 hours and the only thing Jose Explained is that is not his problem. They never showed me the broken bolts, but they did charged us for it. I believe that Firestone in this location have a very poor and unprofesional customer service. They Do not have clarity and integrity with their clients. I would never go back.

extra charge of $40.oo 4Hrs of Working time.

We have a 1998 Toyota Camry which has been driven ONLY driven by my husband and me. We have ALWAYS taken our cars for service to Firestone, for all of our needs: brake jobs, new tires, tire rotation, and also for ALL of our oil changes. They do have the history of both of our cars in their files. We had a minor issue in the past with one of their stores and we reported it to the District Manager, David G., and nothing came of it. It simply died. That incident was related to bad service by the clerk in the Pembroke Pines office, and secondly, to report that within the same day, we received three different quotes for the same job - a brake job. We reported this to the district manager and that was the end of it. Since we had always used Firestone, and still continued to trust them, so we decided to use another store and chose the Southwest Ranches store in Broward County.

So, on May 18, 2008 we took our 98 Camry to the store in Southwest Ranches. The store manager was very nice and we explained to him that we had had an issue with the other store in the past and that we would not be taking our car there for service any longer, but wanted to continue our relationship with Firestone. At that time we had our car serviced for new brakes, tire rotation and an oil change. We were the first customers in the store that day as it was very early in the morning and told the manager to simply call us when everything was done. We got the call to pick up the car in the afternoon.

On June 7, a Saturday, three weeks after we had the car serviced at Firestone, at approximately 9 p.m. my husband went to move the car from the driveway and park it in the garage as we were leaving for a three-week trip the following morning, at 7:30 a.m. When he turned on the car and put it on Reverse, the car wouldnt move and exploded! He opened the hood and much to his surprise there was a hole in the engine. He and our son in law, who was going to stay in our house while we were away, looked around under the hood for a while, and at that point noticed there was almost no oil in the engine!

We immediately thought of the oil change that had transpired 3 weeks earlier, and right away, attempted to call Firestone's 1-800 number to let them know what had happened. We also tried to contact the store. By this time they were both closed and there was response at the store, and the 1-800 number simply had a message stating that we should call back Monday through Friday during their hours of operations. We left for the airport at 4:00 a.m. next morning (Sunday), but left our daughter in charge of reporting the incident to Firestone Monday morning, and to get a case number. She did so we returned from our trip on 6/29/08, a Sunday, and first thing in the morning 6/30, my husband called Firestone to try to resolve the issue. According to our daughter, he was to call the 1-800 number and request to speak with a man by the name of Juan.

On 6/30 my husband called Juan several times throughout the day. When he finally returned his call, Juan informed him that he (my husband) was to contact the shop of his choice and ask them to send a tow truck to pick up the car from the house and take it to the shop and that they (Firestone) would absorb the cost of the tow truck. Once there, the shop was to examine the car and render a diagnosis. My husband contacted Toyota of South Florida in Miami, where we bought the car. That's the place where we bought our car, and it is a large and reputable Toyota dealer. Furthermore, we had had a good experience with their service when we had had the car serviced there in the past. The car was picked up by them and taken there and a diagnosis was rendered that the car had no oil and due to that, it had exploded. The service manager informed my husband of that and indicated that the next step was for Firestone to send an adjuster to examine the evidence and render his own diagnosis. The adjuster showed up last week Thursday or Friday. After that, we waited after that to hear from Firestone but we didn't hear from them at all.

Yesterday, Tuesday, 7/8, my husband called Juan (Firestone) several times, and after several attempts, he finally got him. Juan indicated that as far as he was concerned they were finished with the investigation and that he was awaiting a report from the dealers and the adjustor. He also indicated that their initial report stated that "the car had been driven approximately 800 miles between the time of the oil change, and the time when it exploded" and that "if the car had no oil, it should have exploded earlier than the 800 miles."

Here's our examination of the events in question: Our car has been serviced for several years by Firestone. If there was an oil leakage, they never indicated so. Furthermore, the time before last, when we took the car to the Firestone in Pembroke Pines, they examined the car to see if it had anything wrong, and there was no leakage detected. Neither did they, in the Southwest Ranches store, detect a leak when we took it for service 3 weeks before it exploded.

We don't know the exact number of miles the car was driven after it was serviced, we don't keep track of our mileage, and only go by the sticker Firestone puts on the windshield before we take it back for an oil change. What we do know is that we drove the car as we normally would: to/from work and to see my parents. If the car did have some oil, though not enough, it wouldn't be unreasonable for it to work for a while.

We trusted Firestone with both of our cars and it let us down. Because of their negligence our car exploded. We are willing to take this case to Court if need be, because we know that this occurred due to Firestone's negligence, not ours. Engine is damaged and they do not want to assume the consequences.

I recived a call from Firestone after sending them a letter stating the reasons why I was disputing the charges on my credit card, also I want to stop the harrassing calles all day and night to my home which caused me undo stress, explained to her the letter she claims she recived stated this, Then the caller from Firestone started saying what they were going to do to me and then hung up in my face. this was at 8 pm on 7/1/2008.

I didn't have a number to call her back or a supervisor to report her behavior too, I am disputing the charges, I bought the items on sale and they changed my sale price to the regular price at a later date when I didn't pay the account in their time, but always was on time with payments, account was almost paid off until they changed price on items.

There were no letters stating I had a time limit sent to me before, they did send me a letter saying I had to pay full price, I have noticed Firestone, will adverstise sale that is how I got the credit card in the first place, because they advertised a sale on a oil change, I couldn't get any of the sale items until I got the credit card, that is how I became a member. This has also place a unfavored report to the credit bureau. It is unfair, I was paying intrest plus my items, that wasn't enough for them. This is the damage they have caused me, they are runing my name unfairly, and not one time have they offered me any type of repayment plan, they know I could afford at the price I bought items, which were on sale. Thank you for your time anc concern.

Two things wrong- New tires were ordered and sold to my wife and mounted and balanced with a front end alignment included. This Maxima that she drive is maintained at all times and I [her husband] keep a close eye on what is going on with this vehicle at all times. The car was returned with a check list of items needed to be done [ new brake pads mainly ] however after we drove the car away- the radiator was busted- It had a sharp impact along the top edge [an exposed area] of the plastic radiator. Fluids were steaming out of this as we got home.

Also- the front right wheel had 3 out of five lug nuts loose- one so loose I could turn it by hand. On close inspection- the brakes did need service but the service was minimal [I am certified in this field and a crew chief in profession motorsports] and the four disks were almost new- no run-out-and the pads had worn but were good for another 10,000 miles [they were replaced anyway- by me].Now the person who told me I would need new disks [rotors also said they were running a special on this brake service [obvious they wanted to make a sale] also I noticed they were telling another Nissan owner there at the time that she needed a new radiator- even though she had just been there for that same problem-something they had overlooked.

I feel that since the radiator wasnt able to hold its water when I got home [which is only 2.1 miles away-5 mins. away] that this problem should have been apparent to them when Firestone raised the hood IF there was a problem when we arrived-but nothing was mentioned by them which can only mean they had to have damaged this when the car was serviced. I have since found damage was done to the resevoir box too. No damage has been detected from the loose lug nuts- however I AM telling all who shop in this region to watch out for this VERY dangerous lack of attension.

New radiator [cost at best public price with out labor or delivery = $256.00] also the resevoir box is another $25.00 from a used source. Total amounts to approx $300.00 plus labor.

As time went on it became a noticeable clicking noise and started a scraping noice upon braking or turning right. On 10/28/07 took it back to Firestone and they aligned and inspected brakes for noise & vibrations in right front. They "dusted" brake pads and wanted to do resurfacing of brake rotors. I looked at the rotors and did NOT see need for resurfacing.

As I drove home the same noise was noticed and increased and I knew it had not been fixed. I then decided there was something wrong even though Firestone could find nothing. Took it to the Toyota dealer. Toyota immediately found the problem and fixed the following: New brake job, Shim kit - the shims were missing so they replaced them, had to replace Bracket #6827 because threads were stripped. The total job was $110.00 for labor and parts were $225.57 for a total of $335.57.

I then on 06/09/08 I took info and back to Firestone and talked to a service man. I requested a refund. They did not have cash on hand to refund the money so service person said they would get a money order and mail it to me because I did not want to make another trip for the money. He was prompt in sending money order and we received the next day. However, he refused to pay for the missing shims and the damaged brackets. I discussed this with the service person and he said there would not be any refund for work that was not done by Firestone. I strongly feel that the fault lies with Firestone who could not find a problem. I appeal to you to give me the amoount it cost to actually repair ($335.57) the car and the wasted time I spent at Firestone because of the negligence of your company. I have all tickets that are involved and also Kathryn at Toyota will verify.

So I went on and let firestone put their stater for $233. after the work was done i found out the dennis the manager had sent out one of his worker to autozone to get the stater for my car that was $138 at autozone and dennis charge me the full $233 for a firestone stater. the next day i went back to firestone and ask dennis why he charge me $233 for a stater that cost $138. dennis told me he had to make a profit. The damage was is firestone raise the prices twice and get that parts fron autozone.

The story doesn't end with me buying a used engine.I got the engine put in and went to the post office cAME OUT AND THE CAR WOULDN'T START.i CALLED A WRECKER TO TAK E it back to the garage where i got my motor put in but the tow truck driver said let him try a jump. I said i just brought the battery from Firestone the same day i got an oil change and evidently Firestone didn't prime the filter which if not done has led to engine failure in several cars. I couldn't believe firestone sold me a bad battery also. I can't go back and let them put me another one in . i can't trust them.

I observed the mechanic smoking a pipe while fixing my car and the store Manager confirmed that the mechanic does have a pipe chewing problem but Jim said it was a Monkey Wrench.Then he said they don't allow smoking.He could have told he he didn't beleive me. Jim all along has said the service didn't require going up into the motor but to install my battery you have to go underneath the engine all the way to the tom of the motor.

I ASKED FOR A RENTAL from day one but he didn't get me one until after i called and complained about him. Jim stated that he wouldn't answer my calls because he needed to talk to the mechanic first but he could have answered my calls and given me an update. i got the oil that came out of my car and it is BULK OIL and they didn't even ask what kind of oil to use. The oil looks like it wasn't changed. the oil filter that they (firestone) put on the car was a very small cheap brand than what my Mechanic got on it right now(About half the size) and what Jiffy lube puts on my brand of car. I got the one they put on for evidence.

25 miles after oil change and battery replacement my engine's oil pump went out ruining the engine

I took my vehicle to firestone for routine maintanence last year in December 06 2007, firestone charged me 1,135.72 for all the maintanece done to my vehicle which INCLUDED brake service. I returned to firestone this month for a routine oil change and informed them that i was hearing noise coming from my breaks, they inspected the breaks and told me there was nothing wrong, days later i found myself having to stop my vehicle with the manual hand break; my breaks were sticking and would not do what they were designed to do: STOP! i almost collided with another vehicle, luckily for myself it happened in front of PEPBOYS, i immediately pulled in to PEPBOYS and had them inspect it.

PEPBOYS informed my that my break fluid had been contaminated with what appeared to be ENGINE OIL! I was shown the oil which was in fact way to THICK in viscosity to be just break fluid and as a result PEPBOYS changed me another 1,000.00+ dollars to repair the damage. i was further informed that the seal/gasket to the master cylinder reservor was damaged. The air leaking into the break system would have also been a factor for my breaks not functioning.. How's that for safety! Once again Firestone neglected to inform me of that small important piece of information. Although I do have warranty for the work that Firestone perfomed to my vehicle, at the time i was not able to drive it over 1 mile away to them and risk (yet again) of being in a car accident...

I have now payed an extra 1,000.00+ for a service that should have been done right the first time. furthermore i can't drive a vehicle which FIRESTONE has worked on without wondering what else did they do? and how is this going to affect my safety and the safety of others?

Took my truck,2004 Dodge 1500, in for routine tire rotation and balance. I decided to get State Inspection. I was told by staff member they would do the tire buissness first. After 65 mins. The ass. came to me and said they had a problem with the tint on the windshield. He told me it was lower than State allowences. I told him Noone else ever had a problem in he past 4 years with the tint. He assured me they would not pass it unless the tint came off or trimed to State regs.

I told him I would take it to someone else. He informed me they still had to do the tire balance and rotation. I was lied to, and spent way too much time at their store for nothing to be done. They had one car in their shop. Firestone will not be getting any more buissness for me and I will encourage as many people as I can to not do buiness with this store. I had to pay the 39.75 any way.

I took off the tint, in hopes of passing the inspection.

My husband took our car to get looked at they told us we will need upper and lower ball joints on our car we got the upper joints done and we was going to come back and get the lower done next week after they had fixed the upper it started making noises we took it back up there they told us it was the tire we got a new tire it still was making the noise so we took it back and they said we just needed to get the lower joints done so we left

the next day it had got worsed we couldnt drive it at all so we took it to another mechanic so we could get our lower joints done because there price was lower come to find out firestone did not tighten our bolts back that was causing the noise and messed up our car more they did not take the time out to even check the problem they are sorry and need to get handled they put my life, my kids life on the line and didnt care because they just wanted the money even though nothing happen to us it might happen to someone else they are trying to get over on.

my life was in danger and my family life we was riding on a job done by professional mechanics that didnt do there job we could have been killed or seriously hurt

i called to have my vehicle looked at because of what appeared to be a loss of some power or responsiveness. i took the vehicle in and was told i would be called before close of business. the attendant first threw my copy of the work order in the trash without offering it to me. after i asked for it i noticed written on it was a statement that i had been offered a free inspection and had refused it.

I was never informed about any inspection offered and could not have refused it. after i inquired about the inspection i was told it was just a limited inspection. my problem is as follows. i think i could have had the vehicle checked out and the problem detected without having the diagnostic expense but i was never informed. second, i never recieved a call letting me know what my problem was. the whole set of circumstances seems a little suspicious. copy thrown in the trash, statement discovered about a free inspection, but i was charged for one and then not getting a call. i have had bad service here before and won't try them again.

Had my oil changed. Was not told they were using synthetic blend oil. They put in a quart too much oil.

Left for vacation on the next morning after having oil changed. Drove about 6 hours at high speed. Engine started knocking so I stopped and went to closest Walmart to have oil checked. Oil leaking out of filter and oil leaked in oil pan. Cost me $100 for a room for the night; $30 for new oil change and around $200 I would think for new oil pan (have to get an estimate). I want reimbursement for these. Plus who knows what other engine damage may have occurred. I have a written statement from technician that did the oil change and the oil leak and being over full.

I have been a customer at this Firestone branch for about 6 years. I did not take my vehicle(s) to any other mechanic(s). I took my 2004 Ford Explorer in for routine recommended maintenance for the brakes and to replace 2 of the tires. When I picked my truck back up, it drove so rough that I didn't feel safe.

The vehicle pulled hard to the right, and would pop and shudder sporadicly as I would drive down the road. Sometimes the steering wheel would be yanked out of my hands to the right, especially when driving highway speeds. The manager, John Gilbert, had put 2 wrong tires on my truck. He then proceeded to lie to me several times about the truck being fixed. He put my vehicle and life at risk by assuring me that it was OK to drive when in fact there were incorrectly adjusted brakes and a high risk of a roll-over, especially in the wintery, icy conditions the area was experiencing at the time. John caused me to be without a vehicle for 5 days, and at this time refuses to refund any money to me (I was charged around $1450) and/or compensate me for the risk he put me in, and the inconvenience he caused me.

Do not take your vehicle to the Firestone in Baton Rouge, La. on Florida Street (downtown). I paid for a set of tires and an alignment. As soon as I left the store, I noticed my alignment was worse than it was when I brought the car in. The next day I brought the car back, a man drove it around the block and told me it was fine. Weird. I asked for the mechanic to actually look at the car, maybe check the alignment again. They told me I would have to leave my car for the day, again. I could not. So, I got there the moment they opened the next day. Again, for one reason or another they could not look at the car. They finally admitted that their alignment machine is off an inch and half and unable to be calibrated (I got this in writing).

Finally, I asked if my warranty would be honored at another store. I took my car to another Firestone, they provided me a digital readout of the alignment test. Point being, the Firestone on Florida Blvd should not offer a service that it cannot provide. They charged me $65 for an alignment, they knew they were unable to properly perform. Then, instead of just admitting the mistake, the manager kept giving me the run around; I had to go to Firestones 9 times to get the issue resolved. Their remedy was to give me the lifetime alignment (upgrade) and a $50 refund for my trouble. POINT BEING: The Firestone in question is behaving unethically. It is taking payment for a service it is unable to properly perform. So, BEWARE. Just be sure to ask whether or not your Firestone has the automated alignment machine.

Being a customer for many years, I don't think I was treated the right way. I went in there for an inspection, a 36.00 dollar charge, and due to a check engine light being on, I was told the truck would fail inspection. Keep in mind my truck is brand new with 35k on it. So I said ok can you do the Diagnostic check on the truck to find out why? Then there was another fee of $109.00 for that test. The Manager comes back and tells me I lucked out, it was only a $30.00 gas cap and a fuse. He suggested that I should get a Fuel System service so I agreed - another $89.00. After I told them to go ahead and do the repairs for a total of $308.83, thinking that It was done more then I wanted to spend but at least it is done right? Wrong. I was then told when my truck was finished that but he could not give me my inspection sticker because the on board computer was not ready to give out the information needed. I was told to come back in a few days and they would give me the inspection sticker.

So I did, but on my way to the shop the light came back on and I was told now they are getting different error codes and now and it could be as much as 600 or 700 dollars to replace a number of different parts that may be replaced by warranty from the dealer. I was given a list of possible problems it could be and wished good luck by the manager and out the door I went - $308.00 dollars for a set of wiper blades and a gas cap and $200.00 labor charge. They did not do anything and yes, NO inspection. My truck is now at the dealer where I should of brought it in the first place and I feel like I have been robbed. Thanks

I know that nothing will happen with this as they have already shown me how they treat their valued customers, just wanted someone in their customer department to know that some of their area service centers are not right. Spoke again to the Manager this morning and got a lot of lip service but again No help. This issue is over, just be aware they have lost a life time customer.

My car was placed in the Firestone shop on 01/18/2008. The car is a white 2002 Malibu and was towed in by triple AAA. it was placed on a Diagnostic, test and and 12 malfunctions were found but not listed. It was told to them that it starts and then dies when driving. They said it was the switch and computer that was the problem. I said to fix it. I was told it would be a couple days before they could because they had to order the part from GMC. I waited a week before I got the car back.

When I got the car, my radio was totally hanging out of the dash board; the screws were totally out, and it was setting on the back floor of the car. I felt very up set. After being quoted a price of $400.00, when I picked the car up it shot up to $698.39. The next day the car died right across the street from Firestone. Well, the guy who worked on it did come out and asked what was wrong. My husband said, "The car died, that's what." The guy went to the back of my car and bounced on the side where the gas tank was and told my husband to start it. The car did start. Guess what he said? It's your fuel pump. He charged me another $462.76. I was was totally out done. I felt as though I had been assaulted. Nothing was repaired the first time. I was very upset about the condition of my car, and the over-pricing for nothing.

I was out of a car for 9 days and used my AAA insurance 3 times.

After going in for an oil change and a noise concern, they recommended getting the following: front pads, front rotors, brake flush, coolant flush, clean and adjust rears. They are such a rip off! They gave us an estimate of over $600. After taking the car to the Nissan dealership, the only items that indeed needed fixing were the front brakes; and instead of replacing and getting new rotors, they machined them. After a light bulb needed and a battery service, I only paid $200. Please always get a second opinion; and although the dealership is more expensive, it's more trustworthy.

I saved $400 and didn't receive unnecessary parts or labor.

I had to take my car to Firestone for a safety inspection. The service adviser is very unprofessional and does not communicate with the customers. He called on my phone to tell me that I will need to change the wipers for my car to pass the inspection. I asked for the price and decided not to get the wipers changed. When I went to pick up my car, it was written on the recommended services that I also had to change my light bars bulb before the car can pass the inspection. I ask the service adviser for more details, and he told me that since I did not want them to change my wipers, I did not need further information because the light bar was a hundred times more expensive than the wipers. I did not like the tone he used, and I replied that I could get my wipers fixed somewhere else for a cheaper price. At this comment, he let me know that I could also find a place to fix my light bar.

The most interesting thing is that I took my car somewhere else for a safety inspection and realized that the light bar was still working. Firestone was going to charge $250 for the light bar and $45 for the small bulb labor, when in reality, everything was working fine. I cannot believe that they wanted me to pay for something that is not even broken, and made me lose time and more money to get another safety inspection. The service adviser is not friendly and does not go out of his way to help customers. Moreover he always makes unprofessional comments. I feel frustrated every time I see him and his non-caring attitude. I will never return to that place.

On 11/23/2007 I took my 2003 Jeep Liberty in to Firestone for an oil change and front wheel alignment. Nothing was noted about sludge or anything. On 12/09/2007 the car started knocking, and I checked the oil and the oil was at the add fill line on the dip stick. I called Firestone and they asked me to bring the car back. They decided to do another oil change to clean up from not doing it right the first time and said that it was full of oil. If it was full of oil why did they do another oil change? I drove the car back home knocking and decided to take the car to Jeep on Monday.

On 12/10/2007 I drove the car to Dallas Dodge and I almost did not make it there with the car knocking and smoking. I called Firestone, and they filed a claim and sent out their own inspector to say that it was smudge; they cleaned up the oil to show that no oil was leaking. They ruled that it was not their fault. I had my oil serviced at Dallas Jeep before getting the oil changed at Firestone and nothing was noted about smudge. Dallas Dodge states it was the lack of oil, and in no way did the smudge cause no oil to be in car. I need help to sue Firestone; the fault is with Firestone. My engine is burned and ruined.

I had to take my car in twice to Firestone for minor work such as a belt replacement and fuel pump replacement, the second time around. The manager is extremely quiet, does not communicate with the customers and moves extremely slowly with everything. The first time I waited four hours for the belt to be replaced, and the manager never intended to update me on the status until I was tired of waiting and stepped up to the desk. He is not friendly, never smiles or goes out of his way to help a customer. I feel frustrated every time I see him and his non-caring attitude. I will not be returning to that place. The second time after two hours, they told me they can't help me and charged for a fuel filter replacement that did not even fix the problem.

I ended up having to tow my car to a different shop after spending money and a lot of time.

After brake job at the Waterford Michigan Firestone dealer I had to have my truck towed to a Ford dealer because brakes fell apart and locked up the vehicle. The truck would not move emergency brake fell apart completely. After paying Firestone $500.00 for brake job, it cost me $651.27 to have the Ford Dealer repair, the Firestone repair job. Complained to dealer and he said tough we fired the technician that did the brake job.

On September 22, 2006, my IMS Dodge Grand Caravan was serviced at Firestone Complete Auto Care, Centennial CO. The service included new brake pads and flushing the brake system. On September 28, 2006, on a two mile, 7% downhill grade east of Bailey Co, the brakes on my van failed. The vehicle was stopped by downshifting to first gear and applying the emergency brake. During this process, the brake fluid boiled causing extensive damage to the braking system. We are lucky to be alive!

I had the van towed to Firestone Complete Auto Care where we were asked to reimburse them for the towing charge. I contacted the Firestone Consumer Affairs Dept and was able to recover the original cost of service and the towing charge. Nothing was offered for the cost of repairing the damage to my van. It was a terrifying experience.

We had our front and rear brakes replaced by Firestone, and were reassured that our Wheelchair Adapted Van was safe to drive on a long trip. We left that same afternoon. Less than 24 hours later, driving 70 MPH on a four lane highway, our left rear wheel came off.

The van was out of control, crossing two lanes of traffic. We did not roll over because of the Under Vehicle Lift acted as a kickstand, and drug along the highway along with the wheel assembly. The wheel, however, continued traveling at 70 mph - crossed all four lanes of traffic, missed four vehicles and a man on a bicycle!!

We were told that TWO people checked the lug nuts before the Van was released, and they could not imagine what happened. We do NOT want to see this happen to anyone else!

Discovered after having the tires rotated that an alloy wheel had been cracked and was GLUED back together. Anybody with any knowledge about tires and wheels knows that next to not properly securing lug nuts that a cracked wheel is the most dangerous situation for tires and wheels. Their response - NOTHING! To cover this up is negligent at least and criminal if someone had been hurt. I sympathize with people being overcharged, but to put a customer's life on the line by sending the car back on the road in an unsafe condition like this and then refuse to even respond is the height of arrogance.

They replaced parts on my car which were not defective. Charged me $842.07 for a $100 repair. Specifically, EGR valve, EGR sensor, and EGR solenoid. No way these parts could have all failed at the same time. Also Aout $250 for cleaning ports and some sort of Wynn fuel treatment on my 2002 Lincoln town car with 32000 miles.

My truck had no pressure in the brake line..therefore i decided to take it to firestone. My initial statemaant from them was I needed to clean and bleed my brakes..and I agreed to that which was 74.99. The next day firestone calls and said they wasnt able to bleed my brakes and I needed a proprotor valve and an abs valve which will total 642.00. Which that would solve my problem and i will be able to pick up my truck when finish. I told them I didnt really have the money so i called my mom and she told me to go ahead and get it fixed she will put up the difference..

Firestone proceeded with the work I thought would get me on the road..The next day they wasnt able to get my brake to work after replacing the parts they said will fix my problem..so when they called me back to tell me that they said i need a master cylinder which will just be another $215 as they quoted..so now i'm out of 642.50 and no dam car to drive because of misleading info and money hungry employees.

We took our 1997 Mercury Mountaineer to Firestone service center at 14089 New Halls Ferry Rd. for brakes, we were told that we needed a left front hub assembly. This is a two wheel drive Mountaineer and has no hub assembly. I knew that and anyone putting brakes on would see that while installing brakes. We were told that it would cost $333.40 to have repaired .I had the service person put brakes on and no other repair.

After the brake repair I was told of the hub issue again, that tells me that Firestone is willing to over charge knowing after doing repairs to the brake system that it had no hub. I have a copy of the recommended service paper. I took the same Mercury to Dobbs Service Center to see what they would tell me, I was told what I knew, I needed my bearing repacked or replace seal and bearing at a cost of between $60.00-$100.00 ..This is a fact, only four wheel and front wheel drive vehiciles have hubs.

I took my Jeep in because I was having problems with it shaking when I would hit a bump. This was in 2003 and they fixed the problem but now it has started back up. I've taken my truck in every year and it's the same parts and I get charged for labor. The parts are lifetime but you got to come every year and we replace them for charge.

A few months ago I took my truck in their store to be inspected and they gave me an estimate of $1,100 before they could even inspect it. I told them I would have it taken care of and I did, somewhere else for $500 LESS. today I went back for the inspection, dropped off the truck and received a call an hour later saying that the truck needed 2 items repaired to pass inspection and I would be all set for a a grand total of $474. 3 hrs later I missed their call but was on my way back there anyway and when I arrived I was told that they were just finishing up the inspection.

When they handed me the bill I was informed that the truck had failed the emmissions test and I had NO STICKER! They told me they didn't know why it failed and that I should now take it to an emmission specialist! But they would retest it later for free (which they have to do by law anyways)I was definitely mislead during our phone conversation and left before I lost it and I'll pay someone else $50 for another inspection before I go back to these con artists. This kind of hustle is what gives all mechanics a bad rep.

I have been a Firestone customer since 1982- through out the years I have been treated well until saturday 3/25/2006. The staff that runs the place is the worst I have ever seen. In additon to been rude they are jibbers. I took my car for inspection. They check the car and came back to me saying all I need was a license plate bulb. However, they give me a list of things that I need to do on the car later. When I look at the list I saw change the oil was one of the five things. I said to the man behind the counter how does tne service man knows that I need an oil change? He said to me he knows - I said sir I change my oil one week ago do you still think I need an oil change? He tried to talk down to me and I would not allow him.

I found out they are jibbers they condem stuff on your car that is good just to get you to spend money and when you find them out they tried to talk down to you. This is the worst bunch I have ever seen in the 24 years I'm doing business with this outfit.They need someone to speak to them about what is going on - Firestone was always a great company I hate to see these crooks damage it. I will never have my car or my wife's car or my sons car fix there while that bunch is there.

On July 27, 2005, I brought my car in to have a tune up. On the invoice, it is marked as putting platinum plugs into my car. After a few months, the car started to run sluggish, so, I went and purchased my own platinum plugs and had them installed by a reputeable mechanic. He took out the old plugs and told me these were not platinum plugs. I still have the plugs as proof of the garbage they had installed in my car. The cost of this rip-off tune up was $77.39. I would like this company investigated, as I don't want to see others being ripped 0ff.

I Took my 1993 Izuzu Rodeo on Sunday February 19, 2006. They said they knew what was wrong with it and would fix it for $325 by Wednesday Febuary 22, 2006. Then they didn't do anything to my SUV. They said they could not find what was wrong with it and that they couldn't fix it. They took my SUV to a dealer so that they could find out what was wront with it but they have not found out what was wrong with it.

Today is Tuesday March 07, 2006 and they have not worked on my SUV. I need my automobile because I am a U.S. Marine and I travel alot because of my duty station. They keep telling me to go back another day and I just want them to fix it or not give it back so i could take it somewhere else so they could fix it.

I paid $787.22 to have several things repaired on my car (12/10/05). (Half Shafts/Tie Rod Ends/Boots/Alignment/Tires/Etc)My husband noticed the day after the repairs that the inner boots were ripped, which were supposed to have been replaced. I called Jason, the manager at the store and he just gave me the run around. He says he did not repair them at all, and that he was not supposed to, however, I have my receipt that specifically says they were to be repaired. I took the vehicle to a shop in Lewisville, TX where I live on January 16, 2006.

The manager there initially told me that everything was new, and that the boots were not ripped. I insisted that he look at the boots a second time, he did, and returned stating that they were supposed to look ripped! I insisted for a THIRD time, that he inspect the vehicle again! This manager, Michael, admitted that the boots were torn, but that the boots always tear after three months! (It had only been a month since my repairs)

Michael also attempted to harass me, by insisting that I had bags under my eyes, and that they were from crying about the situation the night before. I insisted that I did not have bags under my eyes, and that I had not once cried about the situation, not at any time before the shop visit, and not at any time during the visit. He proceeded to bring up the bags under my eyes and me crying about the situation the night before, in front of other customers! Both Jason and Michael provide fraudulant work, and Michael used harassment to try to get me to back down from the situation! I have reported both stores to the BBB, I have called the customer service number on the Firestone website, and have even called the district offices in Oklahoma and Texas, and have gotten no resolution to my situation!

I brought my car in to get a new battery. The business replaced the battery and charged over one hundred dollars for the battery. Several times after the battery was replaced the vehicle would not start. I brought my vehicle back to the business and asked to speak to the manager. A male identified himself as the manager and I told him the vehicle would not start several different times. He asked when I purchased the battery and I told him November 21st and he wanted to know why I waited a week to bring the vehicle back. When I asked him why that was a problem he became belligerent and called me names. The manager called the police and wanted me to leave.

The officer arrived and advised me to file a complaint with the better business bureau. When the battery was being installed I overheard one of the workers tell a supervisor he did not have a battery to fit the vehicle and the supervisor told him That one will work. The manager wanted me to leave my vehicle because he wasn't going to do anything to it. I left with my vehicle .

My vehicle still has problems starting ever since Firestone installed the battery. I am bringing my vehicle to a repair shop to find out what the problem is. I plan to contact Interstate Batteries who supply Firestone with batteries. I also plan to contact the Jefferson Parish District Attorney's Office Consumer Protection Office and the Better Business Bureau of New Orleans Metro Area.

I drove in to have my battery cables cleaned. They took my car right in. After being there a while (longer than I should) I was told I needed cable ends because mine would not tighten up. I finally said ok and was told it would cost $33.00.I finally said OK. Alittle while later she returned and told me I needed anew battery mine was no good and my car would not start without one. I asked how was that I had no problem with my battery I drove it there.

I was told once the cable ends were cleaned off it was normal for that to happen. I said no and she said well your car won't run. I asked how would I get how? She replied they could jump me to drive it home. In between I went out and noticed before they told me I need a battery the mechanic (Miguel Velasquez) had a new battery sitting on the ground in front of my vehicle hooked up to the battery in my vehicle. Which I thought was strange. I went some wher else and had my battery checked and was told the cells were dead and a bad smell wad emmitting. I never had that smell. I was also told nothing was wrong with my cable ends.

I purchased a new battery there. I have no idea what they did to me vehicle and am not even sure that was my same battery. It did not fit in the cover properly and was cracked. They either put a dead battery in my car, or did something to kill mine. I know all that should not happen just getting the post cleaned.