Firestone

I purchased Firestone tires for my 2007 C230 Mercedes Benz seven months ago. With only 3,700 miles on the back tires, they are bald. In fact, the one side is down to the core. Now, they are going to give me two new tires (same thing) but I really don't know if that will solve the problem. These tires must be defective.

Overcharge: I spoke with Mr. ** on Friday about my complaint. He stated he would call me on Monday. I didn't hear from him. I called on Tuesday morning and left a message for him to call me. I am still waiting for that call.

I bought a set of tires from Firestone that had a 40,000 mile warranty and only got 10,000 miles out of the tire and they are completely bald. No uneven wear, normal flat wear across the whole tread pattern. I took them to Firestone Complete Auto Care in Yucaipa, CA to have the tires replaced under warranty and they are giving me a 64-cent warranty pro-ration on the tires. I can get an online quote and get the tires for $60.11 and they are charging me $63.38 to warranty the tire. Go to Firestone Complete Auto Care only if you want to get ripped off. Casey, over there, is a shark.

On Dec. 15, 2011, my daughter and her husband were driving my mom's car when the car started bumping. They didn't know what it was and drove home. The next day on Dec. 16, 2011, my daughter drove the car to work in which she said the bumping got worse. She drove into the parking lot at work and called me. She explained what was going on. I had no clue and told her to go to Expert Tires where we bought the tires and see if anything was going on with the tires when she got off work (these are 70,000 mile tires and has maybe 25,000 miles on them). Before she got a 1/2 mile, the tire blew and ripped the front fender off and messed the hood up. She called me and we immediately called a tow truck.

We met her at Expert Tire in Anniston, AL maybe an hour after the incident happened. They told us we would have to buy another tire because they couldn't just replace it and give me the number to call and report the incident. I called and the first thing I was asked was if there were injuries. No, there wasn't but next time, there could be and worse. We were sent a form to fill out with all the receipts of what we had to do. In addition to buying a new tire at this day's cost, we had to pay the tow truck, pay for car repairs and pay to get the tire shipped to the company. We had to pay all expenses on this tire to ship it back to Bridgestone with pics of the car and estimates and photos and of course, the tire. We sent it at the first of February because it was expensive to ship, plus having to buy the tire again and pay to get the car fixed. We couldn't afford to do everything at one time.

On Mar. 3, 2012, I was in the car and driving on the highway - no potholes, no bumps, no speed traps and the opposite side tires started bumping. I immediately pulled in to Walmart and pulled to the tire area. The young man there told me at first sight of the tire that it was a broken belt. He looked at it after he had me roll back and come forth to him and said definitely a broken belt. I came home and got someone to take the tire off the car and took it to Expert Tire. They immediately replaced it because it was a production flaw (broken belt). This tire was bought at the same time the other one was. Today, Mar. 16, 2012, we got a letter from Bridgestone saying they were not responsible for the tire as they did their inspection and found it not to be defected and it was probably damaged by a pothole or some impact that caused it to have a massive explosion. They also stated that if we wanted our tire back, we could send shipping fee to them.

This is not a fair tactic. Two tires the same, manufactured one week apart. This is in no way against Expert Tires. They have done everything possible, but their hands are tied by corporate. I will never buy any Firestone tires again or anything produced by them. I will cut my credit card with them in half and never use it. I have Goodyears on a 1995 Camaro that has been there since 2005 and has a lot more miles than these and they are top notch. I will not make this mistake again. They should have reimbursed us for this incident that was caused by their product.

My Firestone Destination LE tires were worn quite a bit. I was sliding all over in the snow even with 4 wheel drive. I was looking for new tires and just happen to check my receipt for those tires. They are supposed to be a 60,000 miles tire but were worn out with only 30,000 miles. I went to the store where I purchased these tires Firestone on Plainfield Ave. in Grand Rapids, MI. I was given the replacement cost with the warranty adjustment and told they only had two; they would call when the tires came in. I stopped back in about a week later and was told about two days. This has now been going on for two weeks and I am still driving on worn out tires. I believe I am just getting the run around. I never had these issues with Discount Tire.

On February 20, 2012, I went to Firestone Tire in new Britain, CT to have a nail removed from my left front tire and plugged. Bob, who was at the desk, had a technician look at the tire and told me it needed to be replaced. When I went to pay the bill, Bob said if I had taken it to Joe's Garage, they would have plugged it but it was company policy not to plug tires. He should have told me that before work commenced. I had to pay $100 for the tire that should have been plugged. I feel that this is less than honest. I should have been informed of company policy before the work began. I am requesting that my $100 be reimbursed. I will submit the bill to the proper individual.

I had my car towed on December the 18th. I used Firestone services for towing, they were good at getting my car to the shop to a Firestone service center to be fixed. But I have tried several times to get a receipt so that I can be reimbursed by my insurance company but I haven't received one yet. This is going on three months and I keep hearing that it has been sent too the claims office. I just want a receipt fax to me why is it so hard to get one? This is my second letter that I have written but I still haven't received a responds yet.

My wife has traded at this Firestone ever since we moved to TX. I had the jeep Liberty towed in on Monday, the 6th of February. I asked the rep to fix and deliver the car, as I could could not drive and my wife Barbara was at home with a broken leg. After replacing manifold sensor, they said intake manifold had carbon in it and should be cleaned out and a tuneup was needed. Then the transmission lines had to be replaced. Ok. But now, they can't or won't deliver my car. Friday, it was done. Saturday, Clark called and said they would deliver on Monday. Now it's Tuesday. This will be the last time my cars go to Firestone.

I had smog check failed and I went to a Firestone store #352686 and wanted to have them check out the car. But the CSR told that if I wanted service, it would cost me at least 50 dollars just to be put on the rack. I have been to other Firestones in the area and they hadn't charged me anything until they found any maintenance problems. It seems to me that since this was a new store, that they would welcome any business.

My jeep is running rough. I took my 2005 Jeep Liberty to Firestone Courthouse Road Gulfport, MS on Jan 30, 2012. I was told by employee Brian that 2 of the ignition coils were bad and the other 4 were going bad following diagnostic check. He recommended replace all coils, put in new plugs and give tune up. Estimate cost $848.00.

I said I would have to wait for money. Then I drove to a Jeep dealer on Pass Road in Gulfport, MS. I was told by them my plugs were bad as I had not had a tune up in 7 years. $149.00 later, it was done. I have proof. I ask the Jeep dealer about coils. I was told no code on diagnostics. My Jeep runs fine. Firestone lied.

I have a 2006 Chevy Trailblazer with 80,000 miles on it and have all my service work done at your Clinton, IA store. My wife took vehicle in at 77,000 in November to have a oil change, tires rotated, trans flushed ,wiper blades and alignment checked as we bought the life time alignment and they did a courtesy check and said every thing was ok. I was under car a week ago and noticed LF tire was worn out on inner edge. We were in Davenport last evening and saw store was open, so I went in and told Megan what was going on and she said she would get it in and have a tech check it out. Tech put on hoist and called me out to show me a bad RF upper ball joint and a loose LH outer tie rod end. My question was why wasn't this brought to my attention 3,000mi ago? I have Firestone Destination Le that were installed with approximately 38,0000 miles, so I planned on seeing if there was any warranty left on old tires. Megan said she would prorate the 2 rear tires and would give me $100.00 off and fronts were worn because of bad front end parts so nothing she could do.

So today I went to my Clinton store and talked to Nicholas. He found my inspection sheet that said all 4 tires shown 5/32 of wear left and no bad front end parts, so I proceeded to tell him I had it checked in Davenport last night and was told and shown the bad ball joint and LH outer tie rod. Then Nick asked where car was when I was shown bad ball joint and I said it was on a hoist with the wheels about 4 feet off the ground. He said that was not the right way to check ball joints; he should have car on floor and a floor jack under lower control arm and wheel off the ground to check on car with torsion bar suspension. So he ran my car in and jacked it up with floor jack and said RF upper and lower were loose and LH outer tie rod is loose and said it would be a good idea to replace all 4! I used to be an ASE certified tech in a GM dealership for 27 years so I am going to replace all 4 ball joints myself and tie rod end. I asked Nick how these parts could have worn out in 3,000 since last inspection and he said it was from hitting potholes which I think is a lot of **!

I should have just walked out but thought I would ask if old tires could be prorated for a new set of 4. He said he would give me $100.00 for the front and $100.00 for the rear, which I thought was fair. So he printed a quote and signed it for $640.00. He said he had 2 tires in stock and other 2; said ok and left. I got home and looking over my quote and he gave me a price on 16" instead of 17"so I went back to the store and he gave me a price on p245/65r17 and it was $766.34, which is $120.00 more. I was not happy so I left! Got home to look at this quote and he only discounted 2 tires $106.23 and he has road hazard at $24.90 a tire at article # 7097782 when it should be only be $10.00 as per first quote and one from Davenport store article # 7040215. I really like Firestone tires but do not think I will be back to these stores if all they can do is take advantage of the customer! I have heard of your service centers selling people things they don't need, but in my case it was a safety issue that should have been brought to my attention before it wore my tires out or steering broke and caused an accident! This in my opinion is poor business! I have a lot of friends ad co-workers that I would hate to tell of my bad experience with Firestone I would rather tell of a good one. Your immediate reply would be greatly appreciated.

Left car for oil change. Was charged for 7 qts when recommended is 6. When I questioned it, was told to find a new place for my oil changes.

I was driving south on interstate 20-59 when the tread separated from the back passenger tire which ripped my bumper off, scratched the side of my car and caused me to lose control of my car which I was almost hit by an 18-wheeler. But luckily I had God on my side and was spared. But things could have been much worst. Firestone need to get their tires together before they kill more people.

I was told by the advertisers, who came unannounced to my place of business, that they have a coupon at Firestone in La Habra specifically for $30; I would get $249 worth of services. I told them I agreed because I was a regular customer at the Firestone in La Habra. I wrote them a check. A couple weeks later, I thought I would redeem the oil change coupon that was part of the package. When I went to the service counter, Kevin told me that the package was only for fist time customers.

He asked me if the advertising people informed me. I said no. He proceeded to call Ronin Marketing (626-390-6016), the supplier of the promotional material; he left a message for them to call him. Kevin told me to call Ronin myself and tell them, "Kevin says to give refund." I have called Ronin and Kevin back now numerous times to resolve this, no one has called back. I lost time and money.

Two weeks ago, I had the Firestone dealer on Orion Dr. perform a front end alignment on my wife's 2007 Ford Fusion. I don't often drive the car, but when I went to Michigan this last weekend, the car is still pulling to the right. I made another appointment today (11-16-11) and waited for over an hour for the service. The told me that their machine was previously not accurate, but they have it corrected. I asked the technician if he drove the car and if it still pulled. He said he repaired it and now it is not pulling. After 20 miles, the car is exactly the same as before—pulling to the right. When I called, they said to bring it back. My time is valuable and it is extremely difficult to for me to understand why I would allow a technician to repair my wife's car when he is not able to identify when her car is pulling to the right. I am not pleased with their performance, their ability to identify or repair a problem, and especially with their statement, "Bring it back!"

I have a rather sizable Corvette collection and was hoping to allow this Firestone store to work on some of my car needs. I don't ask for much, only to receive that for which I pay. I wouldn't allow them to touch my other cars.

At this point, I believe I have no other option other than to take my wife's car to a professional and pay again. If Firestone called themselves true professionals, they would pick up the check for me to take it to a company like B-Line (true professionals) where I now wish I would have gone in the first place. I am prepared to never hear from Firestone regarding my concern, and I am certain that my never returning will not be an influence on their annual income. However, I will never return! Thank you for the time you have taken to read my concern.

I have a 2005 Jaguar and took it to Firestone to have all 4 tires replaced, (almost $550) about 2 years ago. I recently hit a curb and flattened my 2 right tires. (another $480) When they replaced those about 2 months ago, they did an alignment and balanced all of the tires. I took my car in today because one of the other tires kept getting low. They told me that the wire was showing more than likely from poor alignment. Well, the 50,000 mile warranty on the tire became void because I went about 9,000 miles without a balance. They said that the alignments were done regularly but because of the balancing, they will not cover it! Even though they initially told me the wear on the tire was due to poor alignment.

13,332 miles on a 50,000 mile tire, the Destination A/T, 285/70/17, and not only is there unusually heavy tire wear for such low mileage, but driving on the highway yesterday I experienced a catastrophic failure of the right rear tire.

I installed new Firestone tires Wilderness LE at a GM certified dealer in Hutchinson, MN. Valley Sales of Hutchinson is the exact name. These tires were installed on our Tahoe at 156,526 miles and were supposed to last for 60,000 miles. I just installed new General tires to replace these Firestone tires. The mileage I got out of the Firestone tires was 34,875. The Firestone tires obviously did not live up to their billing. I do highway and city driving, have our car serviced regularly at the GM dealership and they rotate the tires per Firestone recommendations. What is going on? The service manager said that he would mention this problem to the Firestone representative, but generally, they don't do anything as far as adjustments. I think all customers should avoid buying Firestone tires. I have heard others complain about the quality of the tires, as well as their unwillingness to stand behind their product.

I'm not just a Firestone customer, I work there. I am a mechanic for 10 years with management experience, who only agreed to a second interview because the manager promised me $10 an hour (shooting for the stars, I know), so I can get a steady paycheck, which by the way is about an 8k a year paycut for me, but I have just moved from out of state and needed a job.

This guy put me on a "new" technician payscale where I have to work at least 48 hours a week to get a 40 hour paycheck. If I work 49 hours, then I get a 41 hour paycheck. Confused? The idea is that you get paid "flat rate". So, installing 4 tires, pays 36 minutes. If you do enough work, then you can book over 40 hours a week and get paid for it! The manager had refused to mention all of this and I had to hear it from the other new guy they hired.

The real problem you need to be aware of is that neither I or the other new guy signed up for that! We signed up and were hired on as hourly paid general service technicians. The good news is that running around to different shops to pick up tires, I've talked to different general service technicians who actually get paid by the hour! It's not the whole company who is screwed up, but the Firestone in the Chimney Hill Shopping Center of Virginia Beach. ** you, liar manager Eric.

I have now had 3 sets of firestone all terrain At285/70/17 load e tires on my truck never able to get more than 20,000 miles off them only reason I had so many sets of these tires is because of the fact the firestone dealer gave me a discount saying that I must have gotten a bad set then the second set went from a load D to a load E saying that was why and then I had two of the last 4 go bad in under 10,000 miles and wasn't in a position to replace with a different brand (Michelin stock tires I got 44,000 miles on them, an still had life to them but winter was coming so I thought new tires was a good idea).

So I know it's not me or the truck just crappy tires I contacted firestone, and they blew me off saying that what truck tires are like. This tire has a 50,000 miles tread wear rating but because it's on a truck they will not honor it. ** If it's got a 50,000 mile warranty, shouldn't matter if it's on a truck, there a truck tire. So what gives and the fact I cannot get half of the miles its rates at. Says it's a ** tire and the fact they will not stand behind their products even worse. This is the last set I will ever buy just terrible life of a tire. That costs almost $300 bucks each is insult to injury as well.

I had a front end alignment done a few months ago. It started pulling to the right, so I took it back to Firestone. The guy said that I needed an inner and outer tie rod end, front bearing and rotation. He quoted me a price of $1,576.03. The parts were $125.87 for the inner one and $120.32 for the outer one. Okay, I went to Auto Zone and bought both parts for $43.00. I installed them myself in about 40 minutes so now, Firestone won't honor my warranty because I did the work myself. I'm glad I didn't get the lifetime warranty if that's the way you run a business. Plus, I didn't need a wheel bearing. I saved over $1,500.00.

So where does the other $1,500.00 came from? This is the second time I have written Firestone and still, I haven't received a reply.

I brought my car to Firestone because it overheated. It had no heat and had water on the floorboard. They changed my water pump. A week later, it overheated again. This time they said I needed engine, two engine head gaskets at a price of $1,700, less the $300 for a misdiagnosed water pump. A second opinion at another shop showed the car just needed anti-freeze. A pressure compression test showed no problems with the head gasket. Now the car is running great, but Firestone is refusing to refund my $300 plus for the water pump mistake. How did I go from $1,700 to a gallon of anti-freeze? What kind of business is this?

My car was down and I took it into Firestone Tire to see what was wrong with it. My husband was amusing it was the timing belt. When I talked to Firestone they told me it was the timing belt and it did break. So I told them to fix it. I was never told that the engine could be messed up. After timing belt was fixed, Firestone called me back and said that the engine was messed up so they stopped working on it.

On May 11, I bought a Primewell Tire Package. I used a coupon because of a promotion. The clerk attempted to sell me another tire but I figured this is another sales gimmick. "Get a customer in then sell him something more expensive than the promotion."

At any rate, I bought the tires and at least one was defective. I had the car in to have them checked and then re-balanced, which may have helped. However, I put 2500 miles on them and found that over 65 MPH the shimmy was unbearable. I took the car back today to see if the problem could be found. I was told that the problem was my fault because I bought an inferior set of tires. I mentioned that I wasn't told that I couldn't drive the car over 65 miles an hour without having a terrible shimmy. The manager told me it was still my fault for buying the tires.

I have never been told that by a person that sold me merchandise before. We had a heated argument. He at first said there was nothing he could do on a trade-in since there was no warranty on the tires. I said that I would take the vehicle to competitor and buy new ones. He said then that he would be willing to change the tires for a cost of $321 extra.

All in all, I have over $800 in a set of tires, because I bought an "inferior tire" from Firestone. It never was ascertained that it may have been just one bad tire. At any rate I am really upset at Firestone for selling me an unsafe product and furthermore had to be insulted several times before agreement was reached to buy new ones.

I bought four tires in August 2010 and I have driven my car to work everyday for years and didn't know that my tires were feathering until after my mechanic and boyfriend noticed. Now Firestone is offering to sell me better tires because Bridgestone sells these tires knowing that some cars can't handle them.

I'm really upset over this and think that they should be giving me new tires. Firestone said it would cost me $230.00 which is ridiculous since I have already spent $800.00 on four new tires. I wish that I would have gone to Sam's.

I had Firestone tires, from my Saturn dealer, put on my car a year and a half ago. They were a 50,000-mile tire. I only had 16,000 miles on these tires and they had severe dry rot. Firestone first said that they cannot do anything about them, but after talking to the manager, they offered me 4 new tires for $252.00, with an alignment. I agreed and took it in on Saturday, July 16, 20011. Yesterday, I had a bad lower control arm bushing they replaced at the cost of $258.00 plus they charged me for an alignment at $84.99, plus $12.84 for shop supplies and 14.99 for Spring Car Care special, which I don't even know what that was for. Well, they said it would take a while. I live right down the street so I said I would walk home and wait. The appointment was at 11:00 am, and it was not done until 6:00 pm. I know they have other cars to do, that is not the problem. When I walked to my car, I thought my front tires looked low, but then I thought, maybe it is because it is a different tire. So I got home but didn't go anywhere else for the rest of the day.

Sunday morning, I went to my mother's house for our weekend visit. I got home and looked at my tires more closely, because there is so much lube all over them, and noticed that my tires still looked really low. We got the pressure checked out and sure enough, the front tires were 22, 24 and the back were 25, 27. They are all supposed to be 30. I could not believe I just spent $648.00 at Firestone for 4 new tires and other works, and the tires did not even have the right air pressure. That is not all that I found! When I went to clean off all that lube all over the tires and alloys, low and behold, I saw that all 4 of my alloys are scratched so deep from the machine, I guess the used. They used the lube to hide it for a while. They have to do something about this. So right before I put in this claim, I looked up other complaints and boy, I wished I had read all of those before I ever went to Firestone. I'm not the only one who got their alloys so badly scratched from Firestone. I can't believe someone has not done something about this. I'm going to call our local news about this so people will be aware if this. Tomorrow after work, Firestone will have a visit from me!

On 05/15/11, I was in the store and then bought 2 tires. On Monday morning, the right tire was leaking. I went early to the store and they filled the tire again. On Tuesday morning, the tire was still leaking. I came back to the store and some advisor referred to me that the ring is damaged. Wednesday morning came, and again, I went to the store and the manager talked to me. They will send the ring to the Turbax. I leave the store, and about 5 minutes later, they call me back to the store.

Okay, I just needed to talk to you about what happened with my tire. I was changed for two tire and they cracked my ring. You may call me; maybe I need to see a lawyer to fix this matter. Thanks.

Approximately noon on 4/4/11, I came to store for tires and front end alignment, at such time I was told the store did not have the tires that were currently on my vehicle and that it would take approximately 2 hours for them to get the tires from their sister store. And have the work completed, we decided to go for a walk and eat as to kill some time. After 2 1/2 hours later we returned to store only to find my vehicle with no tires as of this time.

As I ask the mechanic what's up, he tells me not only are they still waiting for the tires but the alignment machine is broke and I cannot get the alignment today. So I go in and ask the representative why was I not notified of such problems? As he has my phone number, now we have a dilemma. Finally the tires come and are the wrong tires, the representative tells me he will put the wrong tires on to get me out the door and I can return at a later date to put the right tires on. As I'm not in agreement of such negligence I say no, put my original tires on and I'll leave as one unhappy customer whom just spent 4 hours of his day with his family and received absolutely nothing. And to beat it all I wake up to find my driver's side front tire flat as it sat in my driveway overnight.

I bought a 1995 Mazda pick-up which had Firestone tires and they have good tread on them. The problem I am having is one of the rear passenger tires has spots on the side of the tire which the rubber is coming off and showing the felt on the tire. It is getting ready to blow, and it is not safe. I don't know where the tires came from but I feel you are responsible for it because it is a faulty tire. Thank you for listening to me.

I purchased a set of Firestone tires at the local Joplin, MO Firestone. They will not stay balanced and vibrate all the time. Two of the tires were replaced under warranty as they were out of round, which improved the problem but which still persists. I have complained numerous times with no resolution. An additional gripe is the slow service times. Getting a simple rotation and balance takes 2.5 - 3 hours. Overall this has been an unsatisfactory experience. After reading the other complaints, I now know I shouldn't have done business at Firestone. Hopefully, you will think twice also.

The constant vibration from the out of balance and out of round tires probably isn't prolonging the life of my vehicle. Firestone is not the least expensive place to get tires. I chose them as it seemed to be a good cost/value balance. I was wrong.

I went to this Firestone store to get an estimate on some tires. They gave me the prices and I told them I would let them know thumpers umpers the next day. As I was backing up to leave my bumper got caught on the parking lot concrete tire bumper and ripped it off the car. On further examination, I noticed that there were two concrete bumpers in the lot and the one where I was parked was significantly higher than the other.

The employees in the store were very helpful in temporarily tying up the bumper, so I could get home. The cost of the repair at AAmco was over $600. This should never have happened if the bumper was at the correct height for today's cars. All I want is to be reimbursed for my expenses. Let me just say again that the manager and employees were extremely helpful.

3 years ago, I bought a set of 4 Firestone tires. 6 months later, I had a blowout and replaced it with another Firestone tire. 12 months later, I had another blowout and replaced it with another Firestone. 3 months ago, I had another blowout and today, I had another blowup. In the 23 years prior to buying Firestone tires, I had exactly one blowout. In the last 3 years, with a total of 23,000 miles, I have had 4 blowouts with Firestone tires.

I took my car to these people. I needed breaks. They got me to spend $874 and open a credit card which I was okay with, because I needed the repairs. However, they sold me horrible tires, ripped me off and now my 2006 Toyota Camry has issues with it. For instance, after getting all that fixed, the tires are swaying left to right. I contacted the manager, he did not help! Then I went again, he checked the car and said that the struts were leaking oil and needed it fixed. So I got them fixed somewhere else for 60% off the price they were trying to get me for.

Then the car is still swaying. I contacted the manager. He said, "I told you to get the better tires, sorry." He did not want to help me! Now my car is dangerous on the road. I spent so much money and no one wants to help me. Yelp, Yahoo, etc. have many negative reviews about these people. I found this out now. I wish I would have done research before. But this is not right. We do not deserve this. Please help.

On Tuesday, September 7th, I went to the Firestone store on 17th street in Costa Mesa, CA and purchased a set of 4 Bridgestone Potenza RE050A BL 255/45R18 99V tires. They were mounted, balanced and installed. The next day, September 8th I woke up to one completely flat tire and one low tire. I called AAA which changed the flat with my spare and limped my car back to the Firestone store.They claim their installer had installed the wrong valve stem cores on 3 of the 4 tires and thus the reason they leaked.

Then on September 9th, I awoke to a low tire. I drove to the Firestone store after work and he (Chris) said he tightened the valve stem cores and the TPMS valves. On September 11 (Saturday), I woke up with another low tire and drove to the store. Erik said he'd drop everything and get on my car when I came back from my 9 am appointment. I decided to wait until Monday, after work when they weren't as busy.

On September 13, I went to the store after work and they installed a TPMS service kit to see if that stopped the leaking problem. On September 14, I awoke with a low tire.and I went to the store a little after 3 pm. (also called Firestone customer service (800) 367-3872 and opened up a case with number 1224576) I went to get some coffee and came back around 4:45 and they had not taken my car yet. Kevin said they would get to my car next. So they called me at 5:30 to have me look at my tire and said the problem was my wheel as there was air leaking between the wheel and tire. He gave me the name of a guy to take my wheel to and put the spare on my left rear side of the car. I spent 3 hours waiting to do that with no result.

The next day, Wednesday, I dropped my wheel and tire off at Terry's Wheels in Santa Ana and on the way home, I discovered my right front tire was losing air and I didn't have a spare tire. I called Firestone customer service and told them to have a district manager or VP call me in a half hour or I would reverse the charges on my card to go elsewhere. I didn't hear in hour, so I headed to America's Tire in Costa Mesa.

On the way there, Issac, the Firestone district manager called me and I told him it was too late, I reversed the charge and was headed elsewhere. I told him he could pick up his tires at my office. He said he would not do that and I said I'd throw them out and I hung up on him. He called me back to say it was rude of me to hang up on him. I told him to go ** himself and hung up again.

Jovi at America's Tire in Costa Mesa got the leaking wheel off my truck, identified the problem, fixed it and replaced my wheel at no charge. I gave them $20 for their trouble. I then drove to Terry's Wheels to pick up my wheel and tire. He said he machined my wheel to remove any corrosion that may have prevented the tire from sealing on the rim. The next day, I went back to Americas Tire to have that wheel checked, balanced and installed on the left rear of my truck. They remounted the spare back under my truck bed. Jovi indicated that the wheel probably didn't need machining. Again I gave them $20 for their trouble.

I made 5 trips to the Firestone store in Costa Mesa and never left with tires that didn't leak. I spent 6 to 7 hours of my time at the Firestone store which was completely wasted. I spent an additional 2 hours at America's Tire to finally get the initial problem solved. On Saturday afternoon, at 5 pm, we got in my truck to go to dinner and the low pressure light came on. I checked all the tire pressures and all were at 35 lbs. I hard reset the system by pushing the button under the dash and holding it until the light stopped flashing, and the low tire pressure light stayed on. At this time, I have no idea if I am going to experience additional leaks with these tires. Only time will tell.

I went to get 4 new tires for my car. I wanted Pirelli tires and since they could not get those for me, I agreed to go with Firestone tires itself. When I went to the store and asked if I have options to choose from, he asked me what my problem was and to just go with what they suggest. That was absolutely rude. He charged me more and acted in a pathetic way, absolutely no respect at all. I was insulted and charged more than I think I should have been. It was severe emotional stress to be embarrassed in front of others.

When I purchased new tires at this location, I explained to the salesman that I wanted tires that were quiet and would give me a good ride. I had Wrangler tires which I liked. He told me that he has sold a lot of the Destination LE tires and has never had a complaint. I told him I looked up the reviews and there were both good and bad. I have had nothing but problems with these tires. At 65-70 MPH, there's a strong vibration up through the frame of my Honda Pilot.

My vehicle had been balanced four times in the first five months of ownership and it still vibrates until now. I have had the vehicle aligned with no improvement. Tire rotations have not made any difference either. When turning vehicle at these speeds, the vibration gets worse--this was on a review. I have the same problems. I have taken my car in for alignments and now they tell me that I need a tie rod. I took it to another shop and they informed me that I did not need that, and they were double dipping me on charges. I just got back from vacation and the road noise was so loud that it made it a very uncomfortable and very noisy trip for 12 hours each way. Even the passengers I took told me that it was ridiculous to pay that much for tires for them to have this bad of performance.

I went and got my tires rotated and alignment done in July. The next day, my car was still shaking when I drove it. So a friend of mine checked my tires and said the two on the front were getting uneven. So, I went back the next Friday, 7-30-10. I spoke to a guy there and told him my problem. He was so rude. They had wrote on my invoice that two tires were cupping but I didn't know what that meant. So the rude guy was telling me that it comes from your shocks, not good or not getting an alignment every 3,000 miles.

I asked him about the 40,000-mile warranty on the tires because I just had bought those 3 tires in the middle of 2009. He said the warranty didn't cover that. I said what! Why do I have a 40,000 mile warranty then? He was mumbling something but it didn't make sence. I turned it over to the district office and waiting on a reply. I told them I would never buy another tire from Firestone again if I didn't get the respond I wanted from them. I not going to pay another $350.00 for some tires and just bought those 3 tires last year, and no where near 40,000 miles.

They are just ripping people off with that fake warranty! I hope someone does something about them and how they're cheating people out of their hard earned money! I don't want to spend another 300.00 dollars on another set of tires!

Thank you.

I was driving through West Arizona on the I-10 heading towards California with my Jeep Patriot which was currently using all Goodyear tires. I ran over a branch while exiting off the freeway which resulted in a sidewall puncture of the right-rear tire. I was unable to find a replacement for my Goodyear wrangler tire so I settled for Firestone tire that had nearly identical tread. Not only a 1000 miles later the tire ripped apart at the rim while going 40mph. A new Goodyear wrangler tire was installed that afternoon.

About 4 years ago, we bought a 1995 Chevy Suburban 2500 series. Three days ago, we had a flat and put on the spare in the back. The spare was a Firestone Steeltex Radial A/T. Last night while traveling down Interstate 81 South approximately mile marker 222, we hit a piece of retread in the road. It completely stripped the tread off the tire, slamming the muffler into the undercarriage, denting the rear quarter panel, sensing a skid mark down the side of the truck, and busted the rear tail light.

I have never seen a tire come apart like this. Looking at the pictures on the computer of other Firestone tire failure issues, we are blessed in that no one was injured. I do agree that the quality of Firestone tires needs to be investigated further. Over a decade after the recall issued, there are still many safety issues. My husband, daughters, ages 9, 4 and 2, and I were in the vehicle at the time. To be traveling at 65 mph and have your tire disintegrate is not an acceptable situation by far. It completely stripped the tread off the tire, slamming the muffler into the undercarriage and denting the rear quarter panel, sending a skid mark down the side of the truck and busted the rear tail light. The muffler needs to be repaired after it was just replaced 2 weeks ago. It has a dent in it and the welds have been broken loose.

I purchased two tires from them and paid for Road Hazard on those tires. These are 60K tires. Less than 1,000 miles after buying these tires I need to have one of them repaired. With less than 10k miles I had to have that same tire repaired again. This time they wanted additional money or they would not repair the tire. A similar priced tire from a competitor went 80k with no need of repair once. They eventually gave me an unmounted tire and my rim back, and tell me I have no warranty on this tire. In the past they have called and quoted prices that are then lower than what the final bill is. I can see no reason on earth to ever give them another dime, and will tell everyone I meet not to buy from them. I now have to find and pay someone to put the tire on the rim and balance it. From past experience I wonder how safe these tires are.

On Sunday, May 9, 2010, I noticed splits in three of four of my Bridgestone Firestone insignia tires. The splits were in the sides of the tires. We have purchased tires for all our vehicles for at least two decades from Firestone and had no problems. There is a 65,000 mile limited valid warranty and protect tire repair and replacement plan in effect. At this time, there are only 10,000 miles on the tires. Speedometer at the time of purchase was 185031; speedometer at time of "splits" discovery was 195,000.

This is the first bad set of tires that I have received from Firestone. On Thursday, May 13, 2010, I entered Firestone and a clerk by the name of Angel waited on me. I explained the tire splits and he examined the tires. We went back inside and he explained that he did not have replacement tires and could not get them immediately. He set me up with an appointment for Monday, May 17, 2010, and further stated, "I hope the tires will be in then."

I feel my time and gas were wasted today, May 13, 2010. I do further feel that they are trying to "get out of replacing tires" by putting it off and stalling. On the other hand, I'm trying to be fair and give Firestone enough time to fulfill the warranty and plan. The protect tire and replacement plan cost me $46.80 .

I went to get some tires installed on my 2005 Hyundai and was told I needed brakes. I did this on May 1, 2008. I was told at that time that the rotors were turned at that time. I noticed an awful trembling feeling with sudden braking. I was charged $134.99 for front brake pads. I went back to the store in January 23, 2009 and they replaced the rotors and were going to charge me for both of them and I refused to pay, so we split the costs. They paid for one and I paid $95.29 for the other rotor. At that time, the car had 61939 miles on it. The brakes are still not correct so I have called the manager, Melvin **. He told me to take it back to the dealer and if they said they were not installed correctly, they would give me back my money. Why did they just not do it correctly the first time? Please tell me what to do. Thanks.

I owned a 2006 Chevrolet HHR. It was involved in an accident in 2009. As a result of the accident, 2 of my 4 tires were replaced with Firestone FireHawk tires. Recently (April 13, 2010), I was traveling on the 91 Freeway east bound in the carpool lane with my lady friend when we heard a pop. After the pop sounded, the car went out of control and hit the center divider. After that, we were thrown across the freeway in traffic out of control. We almost went off of the freeway. Once we came to a stop, we got out of the car and noticed that one of the Firestone tires had blown out. The side was completely gone. The tire was the reason for the accident.

As a result, my HHR was totaled. I feel that it was Firestone's faulty tire that caused the accident. I am seeking compensation from Firestone for the incident. I have lost my car. My lady friend who was driving at the time was informed by the highway patrol that the accident would be charged to her unless Firestone took responsibility for the accident. I have suffered injuries to my knees, which make it difficult for me to get around. I am 82 years old. I now need assistance with my daily living.

I bought four 195/60/r15 Prime Well tires and after driving home, I noticed the auto was pulling badly to the right. I immediately thought I needed an alignment but did not have time to do it that day. The next day, I went to a wheel alignment shop and told him my problem. He said I had a bad tire, so I went back to the Firestone store where I got into a shouting match with employees after I told them what the alignment shop told me.

They indicated they will find out the problem and gave me an appointment the next day. I brought the auto in and about 2 hours later, they gave me a copy of their bad results on alignment problems my car had, although when I brought the car in for new tires, I had no pulling to the right.

I asked them if they test drove my auto and they said they did not need to. After they aligned the auto, I drove home and found that the auto still pulled to the right. The next day, I went to another alignment shop who confirmed a bad tire. Today, I went to the Firestone Tire shop in Bryan, Texas where they were very professional, decided it was a bad tire, replaced it and I now am a happy customer with that store. I think the College Station store, not only were rude, but possibly cheated me into them doing the alignment to get an extra $ 75.00. Please look into this store for other customers problems.

I replaced the tires for my Nissan Maxima with Bridgestone Turanza after the usage of 68,000 miles. It has been only 36,000 since I used the new tires and now, the tires are to be replaced again. Firestone had very tall claims that Turanzas are best of the breed and last 60/65k miles (as they did with Turanza EL42 Original tire on same car before) and I paid $860 for four tires with Road Hazard package. My car visits Firestone for regular 6k mile tire rotation and 90% of 38k miles on highway. Why does Turanza EL400 wear out so fast and why should Firestone still claim Bridgestones are the best in the market? They should seriously consider my issue.

My husband was driving my truck when the valve stem broke and somehow, he got it home. When he got it home, the tire fell off.

I called Firestone and when they came and picked up the truck, I was told that my truck had new brakes on it and it was probably not their fault. At this point, I am unable to determine what damages were done.

We purchased a new 2006 Saturn Vue. As of today it has just over 18,000 miles and the tire tread is separating and cracking on all four tires. I've contacted F-B, (without a response) and three F-B dealers and the Auto dealer. The info from the tire dealers, "Those tires do not have a warranty", "normal" and "we'll work with you somewhat on a new set".

The dealer was a great help, "You should use a tire treatment to prevent the problem". Funny, but this is the first set of tires in over forty years of driving I've ever owned a tire that did this and I've just a few over the years. If anyone would like to take a look, hopefully this link to one picture will work. All four tires look exactly the same. At this point there hasn't been any damage, but being retired on a fixed income it will be a while till I can replace them. In the meantime, I have a 4000 lb ordainment setting in the driveway until the tires are replaced. I wasn't asking for a new vehicle, just admit the tires were nearly as old as myself and work with me on a new set. I'm not real happy with the prospect of spending 4-500 dollars to correct their problem.

I purchased 4 Firestone tires with a road hazard warranty at two separate times. First two tires purchased in 2008 fourth quarter, and second set about two months later. In June of 2009, I was traveling on the highway and heard a horrible noise. What I learned was that the tire had shredded! Firestone would not replace it because I was told that the first set did not have documented evidence of road hazard warranty (did not have my receipt).

I replaced first set due to wear in December of 2009. Last week, the last Firestone tire went flat. Once the Allstate Motor Club representative removed the tire, he noticed that the tire had separated. I go back to Firestone and I am told that I caused this to happen by driving on the flat. While I proceeded to explain that I immediately pulled over to a safe place and called roadside assistance, the Firestone representative continued to tell me that I was mistaken and that I did not know what I was talking about. When I tried to continue to talk, I was put out of the establishment. I have now purchased 5 tires in 32,000 miles!

I called the Firestone store and inquired about the purchase of a tire. I gave them the exact dementions of the tire that needed to be replaced. They quoted me a price including tax and installation. I asked if I needed an appointment and he said no. I went to the store 2 days later around 12:30 noon and was told by Mr. Johnson that it would be a 2 or 3 hour wait before they could look at the tire and let me know if it could be fixed or if I needed a new tire. I let him know that I was told there would not be a long wait when I called.

After they looked at the tire I was told that I needed a new tire. I asked the price and Mr. Johnson stated it would cost $320.00 I said that when I called I was quoted $270.68. why now are you telling me it will be $320.00 for the exact same tire. He just said that's the price without any explanation.

So I left without having a new tire installed. It is very clear that this is a bate and switch scam. This Firestone Tire Center is not a reputable business and should not be allowed to operate. My time and gas to drive to this location to be defrauded.

I have had a credit on my account I was going to use for flat tires and such. Firestone is located central to my service area. In June of 09 they sent me an invoice for the total credit which I had recieved no services for. I have called them a dozen times and I keep getting the same story. "they will get back to me". The money is not the issue. The amount is $67.17. The issue is firestone pocketing my money to clear it from their books instead of returning my money. I see this matter of simple theft.

I have a 2007 Malibu/ I brought brand new off the lot. On 6/27 i do believe that was the date? I open up a firestone charge and purchase 4 new tires in the event I was told that When you buy new tires you have to have a wheel aligment. Inwhich I did I have been a faithful customer of Firestone for at least 15years. In the event that day I was going out of town. I notice that my car was ruuning strange. I was traveling east in a Town called Troy Ohio. I tried to call them but I could not get a signal. So I stop at a auto shop and the gentleman checked my tire and said it was ok.

So when I got to Heritage Pa. I call the Euclid Ohio store. A gentleman answered the phone I think he said his name John or Jerry. i can't remember. But He told me I had new tire and It problemly would take some time to get use to them. But I could bring it back in to get it checked out. I I just fiqure since I am a woman and I don't know anything about care I took his word. I was not able to get my car check out because I my job sent me out of town for a training session. So I had to put it off.

My son came over one day. He he notice I had brought new tires. And he ask me how do I like them. I had told him I really wasn't satify. It seems that my car is going to the left. He said you probably need a wheel alignment. I told him that I got on when I purchase the tires. So he took the car on a test drive. And he told me to take it back. Because something was not right. At that point I call them, but I was not able to get my car in so that they could check it.

Because of my job I could not get a reasonable date to bring it in. So the gentleman at the Euclid Store told me Miss Smith you are a vauable customer whenever you get the time just bring it up and we will check it out. When I got back for California I brought my car in and the mgr call to to the deck and stated that my alignment was off and that the frame of my left wheel was bent by the wheel and that was causing my car to shift to the left. I was in shock. Then immediately you goes you must have hit a chuck hold. I reply no I did not. The day I drove my car out of here to go out of town I notice something, I did call you and I was told new tires sometimes feel like that you will get use to them?

Then the mgr tell me We did not do that you have to take your care to a body shop that deal with frames and get it fix. I did not hit any chuck hold. So I took my care to a auto shop where they fix frames. The gentle looked at my car and ask me what happen I told him what Firetone Mgr told me. He said Miss that is hard to believe that a chuck hold bend your frame that close to the wheel and no damage to your wheel or rim? Then he said did they give you a wheel alignment and told him yes. He said this is new car and no way that frame was bent from a chuck hole. He said something about force/pressure something them a great amount of pressure done this. So I cried because I keep my car in tip top shape.

I went home and call the General Motors hot line and explain to them the details. They told me the same exact thing the guy at the auto shop told me. Even thou they did not c my car I was told on the Hotline inorder for my frame to have a bent so close to my wheel. I would have had to be going a high speed and hit a very very large chuck hold. Inwhich there would have been damage not only to the frame but also to my tire or tires. I have been crying for days because of this.

I took my car in for new tires and a wheel alignmnet not I have major damage to the frame of my rear left tire. Then I was told they will argue when you left there was nothing wrong with your car. If you don't know what to expect then how to you know that they did something wrong. it could have been a fluke accident that they did not anticipate. I am extremely upset with this.

I went to a second auto repair shop and they told me Miss we are not going to even look at your car. Write the corporate office and tell them. You probably will have a fight on your hands. Because you are a woman and don't know they will definately pass the buck. I am at my wits with this..I need to know what am I to do. I really thought I was doing the right thin.

My original tires on my car was bridgstone tires and I brought the Firestone tires on the recommendation of the salesman. I ended up with tires that sounds like thunder and a bend frame. You just don't know how I feel. For some one to tell me I hit a chuck hole and it's my fault. And my advise to go to a auto frame shop and get it fix. And Have a nice day. I can c if my car was old and running down from lack of care. But I take excellent care of my car. I really need this resolve.

tire tread came off at 70 mph and runied my rear bumper. Expedition nearly flipped over.

driver rear.

saturday 9-12-09.

I took my truck, Ford F-250 Turbo diesel, to Firestone to have my brakes changed. They changed the brake pads for around $400.00 and said everything was fine. Less than a week later the brakes began to sqeak. I figured they were new and breaking in. From that point on they never stopped sqeaking and progressively got louder. Busy with my job it took over a month before I could take it back. When I took it in for them check and/ or fix, they said said and showed me damage to the front rotors. An uneven wearing of them, which caused the sqeaking.

When I asked if they were going to fix them since there was not this problem prior to them changing the brake pads, the salesman said they could, but it would cost $200.00 to $400.00 each due to the size of my truck. I asked the manager why I would have to pay for them to fix a problem that occured immediately after they worked on my brakes and was not present at the time changed the brake pads. He said "it may have been there already". My reply to him was "don't you do a full inspection prior to any work and one after?" He agreed, but said "their was nothing he do, it would still cost me the $200.00 to $400.00."

My son and I went to the store stated above to buy tires. And I was told that the manager could turn me down to buy the 4 tires if I did not buy 4 valve stems. So my complaint is that it is wrong for Firestone to try and make me buy something I don't need just for their profit.

5/16/2009.

I purchased 2 tires for my Ford Escort LX Wagon, since the tires wasn't

in stock at the Jefferson Rd. branch in Rochester, NY.

Immediately on driving out of the dealership I noticed my cars alignment was drastically drifting off to the right.

I immediately returned to the dealership and asked if the new tires were the cause of this problem. I was told they were not the problem, and I also had broken rear springs which they could repair for $300.

Unknown to them approximately 2 weeks earlier Cole Muffer, on Mt Hope Ave,in Rochester had done a new alignment on my vehicle, as they had replaced a few front end parts that had to do with the steering.

They also did a thorough inspection and did not mention broken rear springs.

I recently had the front and rear brakes replaced, rotors, tie-rods and joints for the steering.

The car alignment was perfect when I drove to the dealership this morning to

purchase these tires.

I am astounded and disapointed at being treated this way by what I considered to be a very reputable and dependable brand name company.

My Wife and I spend quite abit of moneyWebought tires for both car including tune up for both car we excite the credit limit the weer alighment my kia sportage need it the front strut and I could not AFORD the struts because ihave exited the credit limit ibougt them my serfe and re place myserf for this they refuse to re aligt the aligment and less Ipay again AND THE IDVIDUAR was very nasty afer all the MONEY We spent Ithink that was INCONSIDARATE thathappen at fire stone in LINDEN NJ.

They run a very shady business there. They have conned me into buying new tires without telling me that there was a problem with my rims. After selling me the tire, my tires never stayed fully inflated. I brought them back to Firestone and they told me that they would fix it. After paying 70 dollars and conning me to get warranty on the new tires, so that i would have them fixed for free next time their flat. They went flat again.

I brought them to Firestone again and they told me that my rims were bent. I didn't even drive my car that much after the new tires were purchased. I drive to school and home. Less then 5 miles round trip everyday. Total mileage i put on there since the new tires was less then 400. I don't understand how i just bent my rims without hitting pot holes or getting into an accident. So they just wanted me to get the warranty for the tires for an extra 60 dollars.

Now If they were installing the tires in the first place, wouldn't you think they should have called me about the rim being bent and the new tires would not be inflated. Instead they go ahead and make me pay for the purchase, then let me find out later on AFTER they receive the business. The technician told me that they will call me back on rims and the price. I never received the call for 3 days. I call them back only for them to tell me they will call me back. It's been two weeks. I have other friends who have told me about the 2 Firestone in Amherst, Buffalo running shady businesses. There have been several other incidents with my friends with Firestone.

Also, i purchased new rims myself for 150 dollars when they wanted to sell me ONE rim for 360 USED and reconditioned. I brought my rims in, i have the road hazard warranty after they conned me into getting them. They told me it was free to swap the tires. After i showed them my OWN rim they said it would be 60 dollars to dismount and mount the new tires, when they jsut told me it was free of charge with the road hazard warranty. Now their saying because it is a 17inch rim we have to charge and the warranty will not cover the tires. All they do is want more money. I honestly believe my rims were in good condition. Before i brought a new set of tires from them, i had NO problems for a year straight.

I have purchased six tires in the last year from firestone all of them went bald not once was I given replacement tires I had to pay for them to be replaced I have been a customer with firestone for years from brakes, life time Alignment, tires, tires and tires my vehicle was at firestone for oil change and to recheck front and back alignment in which I was told the alignment was fine every visit I'm being to the alignment is ok but the back tires are bald I'm faceing the same problem both of the back tires are slick like the palm of my hand I don't have money to continue paying for tires and they don't last six months. This is not the only location that recharged me for replacing the tires (Firestone on Commercial Blvd east of University Drive Fort Lauderdale Florida, this location did give me a discount on one replacement tire but I feel I should not have been charged the tires was not on the vehicle a good three months at any time.

I was a Approached by law inforcement but received a verbal warning I am not Financially able to buy another set of tires (The death of my mom and not having insurance for her has drained my bank account.

the tire thread came off a tire while we was driving down I-20 and caused 3500 worth of damage to our 97 trooper.I took the truck and the tire to the nearest firestone.told the manager the ins. co. totaled out our truck.and hesaid the tire was three years old due to the code on the tire,I said i need them to fix my truck they said know, so what can i do now

2weeks worth of rental car out our pocket, and 3500 worth of damage to our truck caused by a defective tire

I was driving my family back home from Thanksgiving vacation with family in Florida when it began to rain. I noticed that the car began slipping on the road so I moved into the slower right hand lane. I was driving only 55-60mpr when I hydroplaned, fishtailed all over the road,until we spun around and crashed into the guardrail. I then quickly reversed the car and turned around into the emergency land to avoid being hit by oncoming traffic. I drove to the gas station at the next stop awaiting the police.

While we were filing the report with the police, the officer noticed that the car tires were bald. We informed him that we had purchased the tires only 6 months ago and we checked them before we left Georgia. He said that was no way we purchsed those 6 months ago. We informed him that we checked the tires, filled them with the proper air pressure,got an oil change and maintenance on the car before we left town. He wrote me a ticket for the tires stating that this cause the accident and that he would tow us unless we stayed overnight in a hotel and purchased new tires in the morning. We stayed overnight and purchased new tires in the morning.

The tire mechanic was shocked when he saw the tires. After arriving home, I checked the warranty on the tires. We had purchased these tires in June of 2008. We had the brakes and alignment done after these new tires were put on. It says 50,000 mile warranty on the tires and we only used 10,000mls on those tires before they went bald. My beau and I both checked the tires before we left home and the tread was still good.

Due to the crash, the front of my car is damaged, especially the right front side. The hood of the car is damaged and the antanae was torn off the top of the car somehow during the incident. We had to use additional monies to stay in a hotel overnight, food and had to purchase new tires to get home. Luckily we were not physically hurt and did not crash into other cars. Thank goodness the guardrail was there or we would have spun off and flipped into the ditch. I personally am suffering from anxiety right now and am a little paranoid to drive. I just paid off my car a week prior and have had no accidents in my driving history. This accident will not only make my insurance premiums higher, but will diminish the value of my car which is only 3 years old with low milage and looks brand new. I believe this accident was due to the tires that were only 6 months old and pre-maturely worn tread. If I had known that these new tires were worn from so little useage, I would have never driven them in that state. My family could have been killed because of those cheaply made tires.

On 09/19/2008 I took my vehicle in to have my tires replaced. My appt was at 12:30 pm and I admit I was 8 minutes late. I informed the owner/manager that I needed to have my veh back by 3pm so I could get to work at 4. I was not contacted until 3:30 pm and they were just talking about my alignment information. I spend over a thousand dollars with these people and told the person who called me the day before and the manager when I needed my vehicle back.

I ended up having to call in late for work which caused me to have to use my vacation time and may lead to disciplinary action as I have had attendance issues in the past. The tires look good and the service was satisfactory outside of this. What made me mad is when I told the person that he has made me late for work and what he was going to do about it he just chuckled and then charged me the thousand dollars for the tires. When I purchase tires again I will go elsewhere!

Late for work, loss of vacation time, possible disciplinary action. Waste of my time which is my most valued asset.

while traveling on I95 north through North Casrolina on JUly 4th weekend 2008 in My 1997 Georgie Boy Motorhome, I had a blowout of a Firestone 16 inch tire. It blew out right at the Name Firestone and the tread wrapped around the axel, tore up the side of the Motorhome and left me on the side of the road. I soon found that ALL of my tires, while still having very deep tread on them were Seperating. Being Dumb on this issue, I never thought about checking my Motorhome tires. They all are gong to be replaced (At my cost no doubt) with GOodyear 16 tires. Please everyone, check your tires on your Motorhomes. If it had been a front tire aI may not be here reporting to you all. It appears that it's not just Ford Explorers that are in danger. Charlene In Florida

I took my 99 Buick Park Avenue into the Care center on 7/7/08 to have two new tires placed on the front end. The total cost, including balancing, value stems and old tire disposal amounted to 216.96. A lot of money but I was willing to pay the cost, however when I went to pick up the car on 7/9/08, the price had now jumped to 389.56. When I protested the cost, they said it needed brake rotors on both front wheels.

I knew nothing previously abut this, nor was ever consulted, did not give permission to do the work. They just did it and said I owed the money. As for replacing the front brakes, they had already done the work on 8/7/08 at a cost of 139.00. I feel they have ripped me off to the tune of 147.98 ( the additional amount they charged me the seecond time and want that mone refunded.

In about 1998 I bought a used Lincoln Towncar with 4 almost new (judging by the amount of tread left on them) Firestone Tires ---50,000 miles on the car. I asked the seller if they'd had any problems with these tires? No they replied. I installed the popup covers for the air valve covers that would show me everyday if the tires were low on air. After using the tires for about 6 months, on the Perris Freeway 215 in Southern California driving at about 60 MPH, I heard a thud sound as I was driving. I pulled over to see that the right rear Firestone Tire with at least 60% of the tread left had blown out. The tread of the tire had separated and there was a pieace of loose tread about 2-3 feet long. This loose tread had slapped against the back bumper of the car and the rubber that is part of the bumper had been torn off.

Besides needing to buy ALL FOUR NEW TIRES because I didn't trust these Firestone Tires, I had to buy the rubber that is attached UNDER the bumper...which cost another $125. When I filed a claim with Firestone, Firestone blmeed me, after at their request I mailed them the busted tire, for underinflaction which they said they could prove because of the way the tire fell apart.

They did not offer me one dime in compensation either for the 4 tires I had to replace or for the $125 piece of rubber that the tires slapped against and tore off the car. This is the only tire I ever had blow out on me in about 40 years of driving except one time when I was a student in my 20's and I bought a pair of retreads because beging a student in those days 40 years ago I couldn't afford a new tire. But this blow out Firestone tire was a new tire---and it was not a retread!

We own a2002 Gulfstream Motorhome taht sits on 6 Firestone steeltex LT225/75R 16 Radials . Three of the Six tires have all experienced sidewall blowouts due to some type of sidewall problem were the tire separates around the name area on the tire untill the tire blowsout. The remender of the tires seem to be separated in the same spot

is there any way we may get some type of financial assisstance fro ford or firestone in relation to this problem. It appears that all 7 tires shoulkd be replaced (spare Inc.) tro have a safe tripto where we may travel and these types of tires run between $155.00 -$200.00

I have not gotten the estimate to fix yet but this company should pay for its faulty products! This is [wrong] and could have killed me! I will NEVER buy Firestone again! This accident happened yesterday! Sever damage to rear quarter panel. Blew both rear tires. Damage to brake system. Interior damage.

July 14, 2007, we were traveling in our Fleetwood Motor Home east on I-40 in Arkansas. All of a sudden the motorhome began to violently vibrate, there was an intensified roaring sound, and the motor home was out of control shaking rapidly across the Interstate. Over a period between July 14 and July 23 we had four blow-outs from these tires: Firestone Steeltex Radial R4S Load Range E LT225/75R16. We are in possession of the tires and have photos. Firestone assigned an adjuster who wants possession of the tires, and we refuse to give the tires to Firestone.

All four passengers suffered trauma, cuts and bruises; the driver sustained dental injury. Pets were traumatized. The motor home sustained damage, our vacation was interrupted, we are out a considerable amount of money having to replace tires and for roadside service assistance, and the motor home was unavailable for us to use for several months after due to damage.

After buying Firestone tires last year and only putting 7k on them the tread began to flake off the surface of tires. This created a road noise and vibration that is unacceptable. I have had to purchase new tires as they are unusable in current state. I have retained the tires as proof of flaw as well as photos of tread if needed.

I had a set of 4 Firestone Steeltex P245/75R16 Radial tires put on my Dodge Ram 3/4 ton pickup. Luckily we did not wreck out but we sure cleared out two lanes of highway when the back tire exploded amongst traffic.

On a cross country trip we had 3 blow outs on our Coachmen Santara Class C motor home. All three tires were Firestone Steeltex tires size LT225/75R16E which were original equipment on our brand new motor home. At the time of the blowouts, the tires were checked regularly for the correct amount of air and we had only 16,000 miles of wear on them. The Tread separated from the tire doing severe damage to the wheel wells before we could stop. It threw out the air suspension hose for the rear of the RV which needed to be replaced.

Not only were we scared about this happening, it also stranded us in the desert, and cut time out from our vacation. It also forced us to buy 3 new tires on an already budgeted trip. Thank g-d my husband is a good driver and kept control of the motorhome or else i don't want to even think of what could have happened. WHEN WILL FIRESTONE FIX THEIR PRODUCT AND DO THE RIGHT THING BY THEIR CUSTOMERS?

On Mother's Day 2006, my mother and stepdad were driving home from Austin to Houston in their Explorer Sport Trac. Travelling east on I-10 approximately 65 mph. I can verify all of this information, as I was travelling in front of them by about 1/4 mile. The weather was overcast and approximately 85-95 degrees. The tires were Firestone Wilderness AT. They had owned the truck since the initial well-known recall of the very same tires and did have them replaced. The back left tire threw the tread. My stepdad heard a loud boom sound and the truck began to swerve to the right. He tried to correct it and did for an instant before the truck slammed nearly head on into the guardrail.

The truck became airborn and landed upside down on the concrete barrier across the windshield and hood (top driverside diagonally to the front right tire area). They proceeded to skid down the side of the freeway upside-down until they came off the barrier and completed the flip of the truck. Thank God they were not thrown back into traffic. They escaped this potentially deadly wreck with bumps, bruises, scrapes, and a jaw condition for my mom. I have since been researching the incidence of this occurrence and found a theme in Firestone/Bridgestone products.

The tire that threw the tread was completely in tact with the exception that the tread was not on it. The tread, which I pulled from the road myself, appeared to be in pristine condition considering the 2 years of use on it. The insurance company's investigation confirmed that the tire did in fact fail. Firestone then took the tire to do their own investigation.

The claims handler told my mom that Firestone typically denies 90% of these claims due to improper inflation. I am under the impression that Firestone is settling out of court with a gag order attached since no follow up stories have been done on the occurrence of tire failure in the replacement tires. If this complaint deters anyone at all from purchasing these hazardous and potentially deadly brand of tires, I am glad. I just wish it would not have taken such an event to bring this to light.

The truck was totaled. My parents had to undertake a new car payment. And my mom has still not received the proper medical treatment for her jaw. In addition to the emotional distress it put our entire family through. The claim with Firestone is still pending.

I found this website/blog tonight when I was searching for blowout problems with the Bridgestone Revo Tires. I have purchased these tires twice for my Toyota 4-Runner with the last purchase being in April, 2006. They are not inexpensive tires, at around $160 each tire. I also keep my car in meticulous mechanical condition and make sure the tires are rotated and maintained regularly. Tonight my 17-year-old son was driving my car and the right rear tire had a sidewall blowout on the freeway. He ended up fishtailing and going head on into the center divide with both air bags deploying and the front end of the car being totally destroyed. He was incredibly lucky and walked away from the accident with only some minor bruises and burns from the air bags. We live in So. California so the weather tonight was perfect, dry conditions for driving and, there was no debris on the freeway that would have caused a tire to blowout. The CHP agreed that the cause of the accident was purely a blown tire.

The physical consequence to my son is bruising, burns, and lung congestion from the airbag explosion. The economic consequence is that a perfectly good vehicle (a $38,000 Toyota 4-Runner)in excellent mechanical and physical condition has been completely destroyed in the accident

Regarding Firestone Steeltex RS4 225/R16 Load rated E tires: While traveling at 50 mph in our Class C RV the inner passenger side rear tire blew out. The steel belts whipped around and actually tore some of the RV's framework apart. The tire just blew - violently! The tire appeared sound; 60% of tread remained; there was no weathering degradation evident. The vehicle was kept inside away from weathering elements. In short there was nothing to indicate a potential problem. Tire pressure was at mfgr's specification. No noticeable road hazards were encountered. We do not feel safe at all with these tires.

Extensive structural damage to motorhome coach framework; 2 steel members torn off, two others severely bent and welds broken. Damaged tail pipe and supports. Tore off rigid two inch plastic plumbing. Severely battered and bent adjacent propane line, which fortunately did not puncture. Ripped out a section of the floor support. Tore off the mud flap.

I purchased four new tires from this store. After two months a bubble appeared on the side of one of the tires. They said my driving had caused the problem; that it was not a defect in the tire. I had to replace my new tire with another new tire. A few months later I noticed another tire had a bubble on the sidewall. I let it go and it has gotten increasingly larger, so today I am going to go in to have it replaced. They said if it was not the tire I just purchased in Feb. then I would have to buy a new tire. I am thinking both tires were defective as this seems unusual to have the same problem.

I have now purchased five new tires in six months and may have to purchase a sixth tire today in order to insure the safety of my car.

I had to replace one of the Firestone Steeltex Radial R4S tires on my 2000 F250 truck at 44,151 miles and almost 3 years of use, not due to insufficient remaining tread but due to a bulge in the tread due to belt separation. I purchased one tire, with a small pro-rated discount and put the spare on the other wheel on that axle, moving the other 44k mile tire to spare duty. I was disappointed in the failure mode, but had gotten decent mileage from the tire. On July 29, 2006, at just over 78,000 miles (34k miles on these tires), on a trip from San Antonio, TX to Oklahoma, about 65 miles into the trip at about 9:30 a.m., the right rear tire blew.

Since I was going on a 1200 mile round trip, I had checked out the truck the night before leaving and found all the tires at 78 psi, just under the 80 psi max. I felt no weave or anything before the sudden rupture. The truck was loaded well within it's load capacity, with maybe 500 lbs of equipment in the bed. I maintained control and pulled the truck to the shoulder where I changed the tire, but the side panel of the truck bed is mangled, and the exhaust pipe was bent nearly closed by the ~3' flap of rubber and steel whipping around at highway speeds.

I went to the Firestone dealer today and they asked if I had bought the tire there. Turned out the one that blew was the one that was previously the spare, so they said I'd have to go through the 800 number. I have yet to call, but was disturbed by the dealership person's comments that Well, this tire is SIX years old. 6 years does not seem exorbitant for a tire lifetime to me, even being typical for a 60k mile tire getting 10k miles/year. And it has only been on the ground for 3 yrs. He also said that it had probably been underinflated. When I told him I had checked it just the night before, he said I might have run over something and in the process of it going flat, it blew. There was no motion as of a tire going flat. He was very quick with his [I suspect] standard list of excuses though.

Tire lost. Estimated $1500 of damage to the truck, not including tire replacement.

I bought two Firestone atx tires at a yard sale 3 months ago. One month ago, a tire lost it's tread and blew out. My wife almost hit a bridge, but missed it. Last night, 7/26/2006, the other one did the same. I heard something about the recall last week on the news, so i checked, they were on the list. I did not know these tires were on recall , or I wopuld not have bought them for twentydollars a piece. I called a firestone dealer and explained. He said he would not replace the tires because the recall was over. ther was slight damage to the vehicle. I should not have been able to buy these tires. I did noy want new tires, just a couple of good used tires. I say used because we are not people that have alot of money. I'm not out to get more than I deserve.

I had to replace inner fender and small section of outside fender on 91 pontiac transport se. now I have to replace the two tires with money I don't have.

I purchased a 2000 GMC Savana cutaway van w/ a cargo box in 2000 from a dealership with 8000 miles on it. It had the factory installed Firestone (I think they were RS4 radials on it. I mentioned my worries about the tires to the salesman and he assured me that the GMC Firestones had no problems-they were a better quality than Ford's version. After 2 massive tire failures at interstate highway speeds, I replaced them with a different brand.

I later purchased a new 2002 Ford E-350 similar van, which as luck would have it, had the same type tire in a slightly narrower size as this van has dual rear tires. I only had one major tire failure on the rear in 40,000 miles. Go figure. I am not seeking any restitution, just wanting people to know that it is not just a Ford problem, it is a Firestone problem.

On March 3, 2006, at approximately 1:00 p.m., my wife and I were traveling northbound (I was driving) on I-95 in Martin County, Florida in our 1999 Honda CRV. The weather was clear with unimpaired views. I was traveling the posted speed limit and there was no visible debris or obstacles in the roadway. Approximately 1-2 miles before the St. Lucie Blvd. exit, I began to notice what seemed to be a very slight “tremor” or “vibration” in the steering column. As my vehicle traveled further, the tremor very gradually increased. I thought it was possibly a wheel alignment issue.

About 2 miles further, the tremor had increased even more and I slowed my speed. At this time, about 1-2 miles past the St. Lucie West Blvd. on ramp, there was a loud bang and I looked in the rear view mirror to see large pieces of tire debris in the air near the rear of our vehicle. I slowed to maintain control of the car and several vehicles swerved sharply to avoid our vehicle and the tire debris. I pulled onto the shoulder and upon examination found the right rear tire (facing forward) had completely lost all of its tread.

The Bridgestone/Firestone Dueler 684 tire was still inflated and I was able to drive slowly to a tire dealership on St. Lucie Blvd. and purchase a new tire (copy of invoice attached). At no time prior to the incident did my vehicle strike any object or roadway debris. The subject tire was part of the original package when we purchased the CRV new in 1999, was attached as the “spare” tire and up until March, 2005, had never been used. We had this Bridgestone spare tire installed on the right rear wheel in early March of 2005 when a tire went flat. We subsequently bought four new replacement tires (invoice copy attached) but left the Bridgestone on the right rear wheel as it was new and virtually unused at that point.

Therefore, at the time of the recent incident one year later on March 3, 2006, the tire had approximately 12,000 miles of use. Our local Honda technical service manager, the tire technician in Port St. Lucie and a local Firestone/Bridgestone tire technician all agreed upon examination of the tire and the damage to our vehicle that the tire tread separation was in all probability due to the subject tire being defective.

Right rear of Honda vehicle damaged, wheel well damaged, side light broken. Estimate to repair - $1,200 - $1,700

2yrs ago i purchase 4 tires in which it had a warranty for 50,000 miles on 2/06 my wife when it to firestone for an alignment check she ask them to check the tires and they did. mr hurt told her that they could not replaces the tires for free that she had to repurchase because the warranty did not cover for the miles we did not used and one of the tire had 5 nails in it. the tire had 36,000 miles on them. he wants to credit 27% of charge from the old tire to the new tires. my complaint is why am i been charge to buy new tires if the warrnaty is 50,000 and what is the warrranty for?

My fiance called firestone and asked for a quote on tires for my 98 Chevy Malibu, including everything. The store manager gave him a quote of $223.40 for 4 new Lemans tires. That same day I went to the shop and had the tires put on. The manager asked at that time if I would like an Alignment done, and I stated yes. At checkout I assumed that road hazard insurance was on the invoice because I was NEVER asked wether or not I wanted to purchase it. 16 days later I had a screw in the sidewall of my tire, I went to the shop and asked them to repair it.

He pulled up my account and said I wish you purchased the road hazard insurance. At that time I was floored, I said I do have it. The service guy Artie said it wasn't on the account. I explained what happened on the day of purchasing the tires and he stated that it should have been on the account because the rep would have to manually remove it if the customer didn't want it. I told him that I was never asked either way if I wanted or didn't want it. I ended up having to pay for a brand new tire.

On top of the $305.60 I paid 16 days prior I ended up having to pay out another $78.19.

This was over 1 year ago, but I just saw this site and thought I would inform you of this -- because it still upsets me. I purchased some tires from Firestone with the Road Hazard Warranty and front end alignment just before I left for Kuwait, so my wife would have could drive safely while the Army sent me elsewhere. Everything worked out great. I was hoping to do a lot more business with Firestone in the future. But I doubt it - because:

1. When I bought the service and four tires in October of 2002 I did not realize that Firestone put 3 tires of one style on my car and 1 tire of a different style on it($625.84). I thought they all were suppose to be the same..? When I went in to get a flat repaired on 5 July 2003 at Firestone, they informed me of this. I called the Firestone office(got the number online) and the individual on the phone just said what do you want me to do about it?.

2. Then I went in to Firestone on 1 June 2004 to get a leak in a tire taken care of and got a surprise. I was informed that 1 of my tires was a different size. I was told by one of the service members that this could cause the car to pull to one side. So I asked them to put on the correct size - it was also the tire with the leak ($102.15). Before I left I went out to my car and looked at all the sizes of the tires on my car to ensure that they were all the same size. Then I called the number from the Firestone homepage and discussed this. The individual on the phone informed me that the dealer had informed her that I had put some cheap second hand tire on my car. Which I never did. Firestone was the only company to touch ny tires. I was very upset and will not do business with them ever again.

Somewhere around $800 for crappy tires that did not last near the mileage they advertised them at. Even though I kept the pressure checked and rotations done. But mostly being treated like crap and caled an outright liar from a nation wide company. Very bad example of corporate America that I spent 20 years defending.