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Firestone will for many years be known for its role in the infamous Ford Explorer/Firestone recall. While the recall has ended, consumers continue to experience tread separation problems with other Firestone tires, as the complaints in this section demonstrate. There's a completely different set of problems with Firestone Service Centers.
Debbie of Dallas TX (11/13/07) July 14, 2007, we were traveling in our Fleetwood Motor Home east on I-40 in Arkansas. All of a sudden the motorhome began to violently vibrate, there was an intensified roaring sound, and the motor home was out of control shaking rapidly across the Interstate. Over a period between July 14 and July 23 we had four blow-outs from these tires: Firestone Steeltex Radial R4S Load Range E LT225/75R16. We are in possession of the tires and have photos. Firestone assigned an adjuster who wants possession of the tires, and we refuse to give the tires to Firestone.
All four passengers suffered trauma, cuts and bruises; the driver sustained dental injury. Pets were traumatized. The motor home sustained damage, our vacation was interrupted, we are out a considerable amount of money having to replace tires and for roadside service assistance, and the motor home was unavailable for us to use for several months after due to damage.
James of Coatesville PA (09/22/07) After buying Firestone tires last year and only putting 7k on them the tread began to flake off the surface of tires. This created a road noise and vibration that is unacceptable. I have had to purchase new tires as they are unusable in current state. I have retained the tires as proof of flaw as well as photos of tread if needed.
John of Whitesboro TX (09/20/07) I had a set of 4 Firestone Steeltex P245/75R16 Radial tires put on my Dodge Ram 3/4 ton pickup. Luckily we did not wreck out but we sure cleared out two lanes of highway when the back tire exploded amongst traffic.
Sue of Mahopac NY (08/29/07) On a cross country trip we had 3 blow outs on our Coachmen Santara Class C motor home. All three tires were Firestone Steeltex tires size LT225/75R16E which were original equipment on our brand new motor home. At the time of the blowouts, the tires were checked regularly for the correct amount of air and we had only 16,000 miles of wear on them. The Tread separated from the tire doing severe damage to the wheel wells before we could stop. It threw out the air suspension hose for the rear of the RV which needed to be replaced.
Not only were we scared about this happening, it also stranded us in the desert, and cut time out from our vacation. It also forced us to buy 3 new tires on an already budgeted trip. Thank g-d my husband is a good driver and kept control of the motorhome or else i don't want to even think of what could have happened. WHEN WILL FIRESTONE FIX THEIR PRODUCT AND DO THE RIGHT THING BY THEIR CUSTOMERS?
Cody of Houston TX (01/10/07) On Mother's Day 2006, my mother and stepdad were driving home from Austin to Houston in their Explorer Sport Trac. Travelling east on I-10 approximately 65 mph. I can verify all of this information, as I was travelling in front of them by about 1/4 mile. The weather was overcast and approximately 85-95 degrees. The tires were Firestone Wilderness AT. They had owned the truck since the initial well-known recall of the very same tires and did have them replaced. The back left tire threw the tread. My stepdad heard a loud boom sound and the truck began to swerve to the right. He tried to correct it and did for an instant before the truck slammed nearly head on into the guardrail.
The truck became airborn and landed upside down on the concrete barrier across the windshield and hood (top driverside diagonally to the front right tire area). They proceeded to skid down the side of the freeway upside-down until they came off the barrier and completed the flip of the truck. Thank God they were not thrown back into traffic. They escaped this potentially deadly wreck with bumps, bruises, scrapes, and a jaw condition for my mom. I have since been researching the incidence of this occurrence and found a theme in Firestone/Bridgestone products.
The tire that threw the tread was completely in tact with the exception that the tread was not on it. The tread, which I pulled from the road myself, appeared to be in pristine condition considering the 2 years of use on it. The insurance company's investigation confirmed that the tire did in fact fail. Firestone then took the tire to do their own investigation.
The claims handler told my mom that Firestone typically denies 90% of these claims due to improper inflation. I am under the impression that Firestone is settling out of court with a gag order attached since no follow up stories have been done on the occurrence of tire failure in the replacement tires. If this complaint deters anyone at all from purchasing these hazardous and potentially deadly brand of tires, I am glad. I just wish it would not have taken such an event to bring this to light.
The truck was totaled. My parents had to undertake a new car payment. And my mom has still not received the proper medical treatment for her jaw. In addition to the emotional distress it put our entire family through. The claim with Firestone is still pending.
Janet of San Diego CA (11/21/06) I found this website/blog tonight when I was searching for blowout problems with the Bridgestone Revo Tires. I have purchased these tires twice for my Toyota 4-Runner with the last purchase being in April, 2006. They are not inexpensive tires, at around $160 each tire. I also keep my car in meticulous mechanical condition and make sure the tires are rotated and maintained regularly. Tonight my 17-year-old son was driving my car and the right rear tire had a sidewall blowout on the freeway. He ended up fishtailing and going head on into the center divide with both air bags deploying and the front end of the car being totally destroyed. He was incredibly lucky and walked away from the accident with only some minor bruises and burns from the air bags. We live in So. California so the weather tonight was perfect, dry conditions for driving and, there was no debris on the freeway that would have caused a tire to blowout. The CHP agreed that the cause of the accident was purely a blown tire.
The physical consequence to my son is bruising, burns, and lung congestion from the airbag explosion. The economic consequence is that a perfectly good vehicle (a $38,000 Toyota 4-Runner)in excellent mechanical and physical condition has been completely destroyed in the accident
John of Bergen NY (08/23/06) Regarding Firestone Steeltex RS4 225/R16 Load rated E tires: While traveling at 50 mph in our Class C RV the inner passenger side rear tire blew out. The steel belts whipped around and actually tore some of the RV's framework apart. The tire just blew - violently! The tire appeared sound; 60% of tread remained; there was no weathering degradation evident. The vehicle was kept inside away from weathering elements. In short there was nothing to indicate a potential problem. Tire pressure was at mfgr's specification. No noticeable road hazards were encountered. We do not feel safe at all with these tires.
Extensive structural damage to motorhome coach framework; 2 steel members torn off, two others severely bent and welds broken. Damaged tail pipe and supports. Tore off rigid two inch plastic plumbing. Severely battered and bent adjacent propane line, which fortunately did not puncture. Ripped out a section of the floor support. Tore off the mud flap.
Lyn of Denver CO (08/10/06) I purchased four new tires from this store. After two months a bubble appeared on the side of one of the tires. They said my driving had caused the problem; that it was not a defect in the tire. I had to replace my new tire with another new tire. A few months later I noticed another tire had a bubble on the sidewall. I let it go and it has gotten increasingly larger, so today I am going to go in to have it replaced. They said if it was not the tire I just purchased in Feb. then I would have to buy a new tire. I am thinking both tires were defective as this seems unusual to have the same problem.
I have now purchased five new tires in six months and may have to purchase a sixth tire today in order to insure the safety of my car.
David of San Antonio TX (08/05/06) I had to replace one of the Firestone Steeltex Radial R4S tires on my 2000 F250 truck at 44,151 miles and almost 3 years of use, not due to insufficient remaining tread but due to a bulge in the tread due to belt separation. I purchased one tire, with a small pro-rated discount and put the spare on the other wheel on that axle, moving the other 44k mile tire to spare duty. I was disappointed in the failure mode, but had gotten decent mileage from the tire. On July 29, 2006, at just over 78,000 miles (34k miles on these tires), on a trip from San Antonio, TX to Oklahoma, about 65 miles into the trip at about 9:30 a.m., the right rear tire blew.
Since I was going on a 1200 mile round trip, I had checked out the truck the night before leaving and found all the tires at 78 psi, just under the 80 psi max. I felt no weave or anything before the sudden rupture. The truck was loaded well within it's load capacity, with maybe 500 lbs of equipment in the bed. I maintained control and pulled the truck to the shoulder where I changed the tire, but the side panel of the truck bed is mangled, and the exhaust pipe was bent nearly closed by the ~3' flap of rubber and steel whipping around at highway speeds.
I went to the Firestone dealer today and they asked if I had bought the tire there. Turned out the one that blew was the one that was previously the spare, so they said I'd have to go through the 800 number. I have yet to call, but was disturbed by the dealership person's comments that Well, this tire is SIX years old. 6 years does not seem exorbitant for a tire lifetime to me, even being typical for a 60k mile tire getting 10k miles/year. And it has only been on the ground for 3 yrs. He also said that it had probably been underinflated. When I told him I had checked it just the night before, he said I might have run over something and in the process of it going flat, it blew. There was no motion as of a tire going flat. He was very quick with his [I suspect] standard list of excuses though.
Tire lost. Estimated $1500 of damage to the truck, not including tire replacement.
Charles of Villisca IA (07/27/06) I bought two Firestone atx tires at a yard sale 3 months ago. One month ago, a tire lost it's tread and blew out. My wife almost hit a bridge, but missed it. Last night, 7/26/2006, the other one did the same. I heard something about the recall last week on the news, so i checked, they were on the list. I did not know these tires were on recall , or I wopuld not have bought them for twentydollars a piece. I called a firestone dealer and explained. He said he would not replace the tires because the recall was over. ther was slight damage to the vehicle. I should not have been able to buy these tires. I did noy want new tires, just a couple of good used tires. I say used because we are not people that have alot of money. I'm not out to get more than I deserve.
I had to replace inner fender and small section of outside fender on 91 pontiac transport se. now I have to replace the two tires with money I don't have.
Hank of Alabaster AL (04/20/06) I purchased a 2000 GMC Savana cutaway van w/ a cargo box in 2000 from a dealership with 8000 miles on it. It had the factory installed Firestone (I think they were RS4 radials on it. I mentioned my worries about the tires to the salesman and he assured me that the GMC Firestones had no problems-they were a better quality than Ford's version. After 2 massive tire failures at interstate highway speeds, I replaced them with a different brand.
I later purchased a new 2002 Ford E-350 similar van, which as luck would have it, had the same type tire in a slightly narrower size as this van has dual rear tires. I only had one major tire failure on the rear in 40,000 miles. Go figure. I am not seeking any restitution, just wanting people to know that it is not just a Ford problem, it is a Firestone problem.
Michael of Lake Worth FL (04/04/06) On March 3, 2006, at approximately 1:00 p.m., my wife and I were traveling northbound (I was driving) on I-95 in Martin County, Florida in our 1999 Honda CRV. The weather was clear with unimpaired views. I was traveling the posted speed limit and there was no visible debris or obstacles in the roadway. Approximately 1-2 miles before the St. Lucie Blvd. exit, I began to notice what seemed to be a very slight “tremor” or “vibration” in the steering column. As my vehicle traveled further, the tremor very gradually increased. I thought it was possibly a wheel alignment issue.
About 2 miles further, the tremor had increased even more and I slowed my speed. At this time, about 1-2 miles past the St. Lucie West Blvd. on ramp, there was a loud bang and I looked in the rear view mirror to see large pieces of tire debris in the air near the rear of our vehicle. I slowed to maintain control of the car and several vehicles swerved sharply to avoid our vehicle and the tire debris. I pulled onto the shoulder and upon examination found the right rear tire (facing forward) had completely lost all of its tread.
The Bridgestone/Firestone Dueler 684 tire was still inflated and I was able to drive slowly to a tire dealership on St. Lucie Blvd. and purchase a new tire (copy of invoice attached). At no time prior to the incident did my vehicle strike any object or roadway debris. The subject tire was part of the original package when we purchased the CRV new in 1999, was attached as the “spare” tire and up until March, 2005, had never been used. We had this Bridgestone spare tire installed on the right rear wheel in early March of 2005 when a tire went flat. We subsequently bought four new replacement tires (invoice copy attached) but left the Bridgestone on the right rear wheel as it was new and virtually unused at that point.
Therefore, at the time of the recent incident one year later on March 3, 2006, the tire had approximately 12,000 miles of use. Our local Honda technical service manager, the tire technician in Port St. Lucie and a local Firestone/Bridgestone tire technician all agreed upon examination of the tire and the damage to our vehicle that the tire tread separation was in all probability due to the subject tire being defective.
Right rear of Honda vehicle damaged, wheel well damaged, side light broken. Estimate to repair - $1,200 - $1,700
Eric of Richmond VA (02/28/06) 2yrs ago i purchase 4 tires in which it had a warranty for 50,000 miles on 2/06 my wife when it to firestone for an alignment check she ask them to check the tires and they did. mr hurt told her that they could not replaces the tires for free that she had to repurchase because the warranty did not cover for the miles we did not used and one of the tire had 5 nails in it. the tire had 36,000 miles on them. he wants to credit 27% of charge from the old tire to the new tires. my complaint is why am i been charge to buy new tires if the warrnaty is 50,000 and what is the warrranty for?
Alicia of Garner NC (11/20/05) My fiance called firestone and asked for a quote on tires for my 98 Chevy Malibu, including everything. The store manager gave him a quote of $223.40 for 4 new Lemans tires. That same day I went to the shop and had the tires put on. The manager asked at that time if I would like an Alignment done, and I stated yes. At checkout I assumed that road hazard insurance was on the invoice because I was NEVER asked wether or not I wanted to purchase it. 16 days later I had a screw in the sidewall of my tire, I went to the shop and asked them to repair it.
He pulled up my account and said I wish you purchased the road hazard insurance. At that time I was floored, I said I do have it. The service guy Artie said it wasn't on the account. I explained what happened on the day of purchasing the tires and he stated that it should have been on the account because the rep would have to manually remove it if the customer didn't want it. I told him that I was never asked either way if I wanted or didn't want it. I ended up having to pay for a brand new tire.
On top of the $305.60 I paid 16 days prior I ended up having to pay out another $78.19.
Clifford of Fayetteville NC (11/18/05) This was over 1 year ago, but I just saw this site and thought I would inform you of this -- because it still upsets me. I purchased some tires from Firestone with the Road Hazard Warranty and front end alignment just before I left for Kuwait, so my wife would have could drive safely while the Army sent me elsewhere. Everything worked out great. I was hoping to do a lot more business with Firestone in the future. But I doubt it - because:
1. When I bought the service and four tires in October of 2002 I did not realize that Firestone put 3 tires of one style on my car and 1 tire of a different style on it($625.84). I thought they all were suppose to be the same..? When I went in to get a flat repaired on 5 July 2003 at Firestone, they informed me of this. I called the Firestone office(got the number online) and the individual on the phone just said what do you want me to do about it?.
2. Then I went in to Firestone on 1 June 2004 to get a leak in a tire taken care of and got a surprise. I was informed that 1 of my tires was a different size. I was told by one of the service members that this could cause the car to pull to one side. So I asked them to put on the correct size - it was also the tire with the leak ($102.15). Before I left I went out to my car and looked at all the sizes of the tires on my car to ensure that they were all the same size. Then I called the number from the Firestone homepage and discussed this. The individual on the phone informed me that the dealer had informed her that I had put some cheap second hand tire on my car. Which I never did. Firestone was the only company to touch ny tires. I was very upset and will not do business with them ever again.
Somewhere around $800 for crappy tires that did not last near the mileage they advertised them at. Even though I kept the pressure checked and rotations done. But mostly being treated like crap and caled an outright liar from a nation wide company. Very bad example of corporate America that I spent 20 years defending.
Lloyd of New Kensington PA (12/13/04):
I wanted Bridgestone Blizzak Tires for my wife's PT Cruiser. Called the Firestone store and gave them the tire size. They said to come in. I did. At the time Bryon was typing up the work order, he asked if I wanted a front end alignment. I declined as the car is only 15,000 miles old. I left the car and went into the mall to do some Christmas shopping. I received a call from Bryon a couple of hours later asking if I wanted the front end alignment and a pair of windshield wiper blades. Again I declined. He said the car would be ready in a half hour.
I walked back to the store. When I approached the counter, Bryon said "Enjoy your new Yokohamas." I said "What? Is that the same as Bridgestones?" Bryon replied they were almost the same and they were out of the Bridgestones I needed. Have a good day. Next. I was starting to fume because they didn't tell me on the phone they didn't have the tires when they asked if I wanted an alignment and/or wiper blades. This is like ordering lobster at a restaurant and getting whitefish instead AND being charged for the lobster.
Miles of Long Beach, CA, writes (2/4/01):
I am having a problem with the Firestone Reimbursement Center, as they saw fit to pay for two of the four tires I had to replace. I had one tire start coming apart in about 37,000 miles and had to change it and the other front tire to make a matching set. I sent in the two separate forms to Firestone, with the proof of the tire changes (they came new on my Ford Ranger) from Kelly Tire Company (receipts, with dates, mileage and tires changed). The people at the Firestone center in Cerritos told me that I had all the paperwork needed.
The problem is, Firestone ignored the paperwork and will not pay for their two recalled tires that went bad before the recall, but in the proper time frame for reimbursement. They only paid for the rear tires I had to replace with about 40,000 miles on them when all the crashes were getting into the news, which forced them to recall their faulty tires. Is there any possible recourse for me in obtaining my reimbursement for their faulty tires? I would not have had to change the front tires so early if one had not started to come apart. I believe that Firestone is liable for the tires they claimed they would reimburse the public for and should pay as they promised in the recall. Please advise me on what action I must pursue to remedy this situation.
Gail of Rockwall, TX, writes: (4/4/01):
I have been unfairly disadvantaged in the recent Bridgestone/Firestone tire recall. On November 29, 1999 I had to have two of the tires on my Ford Explorer replaced because the steel belts were showing through. I was informed that continuing to drive on these tires would be extremely dangerous. Yes, they were Firestone ATX P235/75R15 tires. At the time of replacement these tires had only 22,709 miles on them.
As you will remember, the recall of Firestone tires made no provision for tires that were replaced before January 1, 2000. I feel that I have been unfairly treated. I had two tires that were of such poor quality they had to be replaced sooner than the other tires Firestone recalled and yet I received no compensation or replacement tires when quite clearly the tires were of extremely poor quality before the arbitrary recall date you established. I feel quite strongly that I am entitled to a refund of the amount I spent replacing the shoddy tires on November 29, 1999.
Mike of Long Beach, CA, writes (5/21/01):
I had to replace two Firestone tires on the front of my Ford Ranger as one started to come apart, this was a month before the news about their faulty tires and subsaquent recall. I returned to the same tire shop (Kellys) and replaced the rear tires after the recall and brought them to the Firestone dealor, in Cerretos, who gave me forms to fill out for the four tiers. Firestone would only pay for two tires and did not reply to my letter questioning their refusal to pay for the first two tires as I had sent in the proper documents from Kelly Tires and Firestones form. I am out about $200 from Firestones refusal to honor their recall.
Penny of Fort Worth, TX, writes:
Today is August 17, 2000. I have spoken to everyone possible at Firestone, local dealerships, and tire retailers about my situation (as well as many others, I'm sure). I have the specific tires on the recall. I puchased my vehicle less than a year ago. I have called 8 different Ford dealerships in the metroplex and many tire stores with the result of being put on a waiting list up to 6 weeks long.
Driving 75 miles to work everyday in the 100+ degree heat in Texas makes this an extremely risky situation. I've spent the past hour on the phone attempting to convince someone that the situation is dire and I will not accept it. Firestone refuses to refund any money I might spend on a set of new tires because I evidently missed the deadline by 12 hours.
I have received NOTHING to officially notify me that my tires were recalled nor any notification that there was a deadline for refunds. I'm considering contacting a lawyer and am sure many others are in the same situation.
Firestone got around to addressing this situation on August 21, when it announced that consumers like Penny could be reimbursed up to $100 per tire if they bought a competitor's tires. The Firestone tires taken off the vehicle must then be returned to a Firestone dealer, who should provide a refund form.
Leon of Irvine, CA, writes:
I currently have the Firestone ATX P235/75/15 tires on my 96 Ford Explorer This whole ordeal has become a nightmare in order to get these tires replaced. Inside tire damage and wear and a lot of front end shaking from the day I bought the SUV August 99. It has been very stressfull trying to get a comparable tire and to get refunded.
Gary of Hamilton, VA, writes:
Firestone (original equip) with less than 25K miles totally blew out on my 1999 Ford F350 Superduty truck; My wife was in the middle lane on I-95 doing 65 mph but was able to get the truck (and 30ft camper trailer) under control; VDOT (Virginia Department of Transportation) came along and helped her get the spare tire on.
We had all service done on this vehicle at dealer where purchased: Sterling Ford. Dealer says tires not part of 36-month bumper-to-bumper warranty. This may be but there is no Firestone dealer in my local area anymore! Sterling Ford sells Firstone tires so should this not constitute them as Firestone dealer?
My whole family (wife and 4 kids) could have been killed due to faulty tires that Ford put on my truck as original equipment. The aluminum wheel has been damaged and we no longer feel comfortable driving truck (does not feel safe with the Firestone tires).
We notice the tires are bubbling and we no longer have a spare tire. I wanted Sterling Ford to give me 50% off 4 tires (off their price) and new rim. Service manager Matt only offered employee discount on tires; New rim and tires will cost between $500 - $750. Ford should stand behind their total product and should also no longer use Firestone tires. I guess I will try to contact Owner/GM of Sterling Ford as next step.
Gary might want to buy new tires and rims somewhere else, then sue the dealer in Small Claims Court for the cost of replacing the defective tires. This might be the easier solution -- and it would certainly be the safest.
Becky of Alaska writes:
I sure hope you can help me as I have a unique situation here.
I love in Willow, Alaska and on August 19th, 2000, my sister, my 13-year-old
daughter and myself are driving down to Lafayette, Louisiana. We will be
driving my 1997 Exployer (with Wilderness tires) pulling a small uhaul
trailer. Total miles of this trip is 4500.
I called the 1-800-465-1904 number and was told that I should take my
Explorer in to my nearest authorized Firestone dealer, which by the way,
after giving my zip code, I was informed the closest one to me was in
Everett, Washington.
I realize that my tires just MAY be fine. However, for the safety of myself
and loved ones during this very long trip, I am sure you can understand my
concern.
I have called every agency, company, etc. that I have been referred to, and
I am not getting anywhere. I have checked into purchasing 5 brand new
tires. At this point I see that as my only alternative. However, money has
been calculated for the trip, and this does put a real strain on those
finances.
It's very aggravating to see places in Houston, Texas, that are replacing
tires for those consumers that want them replaced, while I am up here in
Alaska, planning to embark on this trip within 14 days, and have been unable
to receive any help from anyone.
This is one of the drawbacks of living in Alaska, after all. If we were Becky, we wouldn't drive 4500 miles in a fully loaded Explorer pulling a trailer without changing the tires, but it might be reasonable to compromise. Maybe she could travel as far as Everett and get the tires swapped out there?
Felecia of Hayti, MO, writes:
I was traveling on the following dates when I had the following blowouts: July 1999, August 1999 & March 2000. The first and second both occurred as I was traveling on Hwy I-55 north. The third occurred as I was traveling Hwy I-55 south. I have no idea why the blowouts occurred.
The first blowout there was over a thousand dollars worth of damage done to my 94 Ford Explorer and I had to file a claim with my insurance company. I was without transportation for a week while the SUV was being repaired.
Automan has some advice on choosing tires. So do we. Our advice is to buy the best tires you can afford. You can check out tire sizes, types and prices online before going to a tire store. You will often find you can get better prices online and you can then get a local service station to install the tires for you. We have found Performance Discount Tire -- www.discounttiredirect.com -- to be a great source of information. For more on this topic, see Tires by Wire. Disclosure: This is not an advertisement or paid promotion. We have no business arrangement of any kind with any online tire dealers.
Barbara of Syosset, NY, writes: (4/3/01):
I recently purchased a 2001 Ford Escape with the HT wilderness tires. I was assured by the dealer and the Firestone company that they were safe and non-recalled. I have only had the car for 3 months and have about 5,000 miles on it and 2 of the tires are beginning to shread badly.
I have never been so upset. For some reason I never thought that I had to look at the tires on a brand new car. I will NEVER PUT ANY FIRESTONE TIRE ON ANY CAR I OWN EVER AGAIN. The thought that I may have died made me go into the dealer shaking with fright. I was about to go on a trip to NJ for business when I discovered this. It may have been my last trip.
Dave of Redding, CA, writes:
In November of 1999 we purchased a 2000 Ford Expedition from the Ford dealership in Corning, California. The vehicle was sold with Firestone P255 70R16 tires. Due to the Firestone recall publicity we contacted our Ford dealership to inquire whether our tires were included in the Firestone recall. We made this call several months after we purchased the Expedition. The dealership told us that it is only the 15-inch tires that are being recalled and that our 16-inch models are not included in the recall. Consequently, we made an assumption (oops) that our tires were safe and we took no further action regarding the tires.
On Saturday, November 12, 2000 my wife, our 2-year-old foster daughter, and our 9-year-old son were travelling southbound on Interstate 5 between Corning and Willows, CA at about 70 mph. The left rear tire failed. My wife was very fortunate that it was a rear tire that failed. She also did all the right things to bring the vehicle to a safe stop. Based on the nature of the damage to the tire, both the tow truck driver and the CHP officer who re
sponded to the incident felt the tire's failure was not due to a "normal blowout." The damage is "neat" and is located in the area where the tread meets the sidewall. The tread appears to have completely separated from the sidewall in a 360 degree tear on the outside wall of the tire. We purchased the vehicle new from the dealership just under a year prior to the incident. There was only about 13,000 miles on the vehicle when the tire failed.
A few days after the incident I called Firestone's 800 number and described the incident. I also explained that we have the 16-inch tires. The person who took my first call said that he could not tell me if they were recalled tires without knowing the exact number and DOT number on the inside wall of the tire. I asked the person to hold while I got the information off the tire. By the time I returned to the phone with the information the Firestone representative had disconnected. I called back and spoke with another representative. After describing what happened again, I gave her the tire size as requested (P255 70R16), but she apparently did not need the DOT number as the first representative had requested.
After asking if we had suffered any bodily injury or property damage, the Firestone rep told me that since the tire is not recalled "there is nothing" she can do for me. She then informed me that my only option was to contact Consumer Affairs. A few days after we spoke with Firestone we chose to remove the remaining Firestone tires from the vehicle. Since the damage seemed identical to that described with the recalled 15-inch tires, we had absolutely no confidence -- and no assurance from Firestone -- that the tires were safe. We felt we had no choice but to replace the tires at our own expense.
We congratulate Dave for replacing the tires. We suggest he sue Firestone in Small Claims Court for a partial refund. It is interesting to note that it is most often the left rear tire which fails on the Ford models in question. This lends some credence to the notion that Ford still has some explaining to do.
Jon of Sacramento writes::
I bought a 2000 Ford Expedition with 16" wilderness tires. Ford and Firestone both assure me these are safe. I doubt that. I have the NHTSA spreadsheet of reports of tire failures and my size is represented several times. I also understand that Firestone is recallinf the 16" tires in foriegn countries. This implies potential tire failures in that size.
I do not feel safe driving the car anymore. What a shame, since my brother and I both purchased Ford Expeditions on the same day with the same tires. We spent over $70,000.00 on Ford/Firestone equipment and now feel cheated and lied to. I and many others need help from someone to make these companies pay up and make us safe in our cars. They both have known for a long time of the failure rate of these tires, and chose to ignore it. They have caused and allowed many deaths. I hope mine won't be among them.
Kimberly of Springfield, MO writes:
I am writing in regards to my 97 F-250 pickup we bought 10-97. With only 20K miles on the original Firestone tires we had to replace these Steeltex AT tires 235/85/16 because of steel cords showing and literally falling apart. I know these are not the ones being recalled at the moment, but I feel it is only a matter of time until they will be. We are out the expense of buying 2 replacement tires of the same exact kind that were orignally put on and then they too were defective tires.
We then went with a totally different brand of tires and have had much better quality of tires.
My complaint is that Firestone let us down when we needed them to replace these original tires under their warranty and all they deemed necessary to do was pro-rate the tires at an out-pocket expense of $250.00. Well, my husband thought this was unexceptable seeing how we had paid 30K for this pickup. So for the sake of principle we ended up buying 2 more tires and then another full set of a different brand as to not give Firestone any more of our hard earned money. We were very disappointed in Firestone thinking they did not have any obligation to fulfill such as standing behind their warranty.
Ford dealership said it was out of their hands since the tires were separate from the vehicle, and Firestone did nothing to satisfy us. I guess we will wait and watch for the 16" tires to start being recalled. Although Ford told me that that would not happen until next year.
We were out over $1000.00 worth of tires and of course the lost income. We own semi trucks and one was down for two full days with us trying to get this corrected. It was very disheartening to have paid so much money thinking we had bumper to bumper warranty and to be told sorry, but not sorry enough to take care of these tires. We are not independently wealthy by any means and having your own business has taken its toll on us so we have to watch every penny. We were not setting an account aside to allow for new tires on a new pickup.
Susan of Madison, AL, writes:
In light of the recent Firestone tire problems I would like to suggest a search of instances involving Firestone Affinity stock tires on the 1999 Chevy Malibu LS. I have read quite a number of complaints and reports by persons who have had to have the tires replaced shortly after purchase. These tires have gone out of round, out of balance and other problems.
I had to have my tires replaced with only 500 miles on my vehicle. Since then they have not held a balance and the Chevy dealers tell me the tires look fine but the ride is awful. Now that Firestone has had a recall I wonder if this model tire might also be a problem.
Are these tires dangerous? My car has been in the shop three days (not consecutive) for problems relating to my Firestone tires! In light of the recent fatalities traced to Firestone, I am afraid to drive at high speed and in the heat. I purchased my car and drove the first 9000 miles in Florida ... one of the worst states for this problem.
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May 17 2008
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