Complain about a product or service

Fast Eddie's

Joen of Flint MI (03/04/08)
Update to January 23, 2008 complaint.

The problem with drain plug resolved satisfactorily and in a timely fashion.

Shannon of Mt Pleasant MI (02/24/08)
I had an oil change and 7 days later the oil filter fell off. My vehicle broke down and would not start. They came out put a new filter on and added oil and within 2 miles of driving away, my van overheated for the first time ever and continued to get worse. I have a blown engine and Fast Eddie's is trying to tell me that it was due to pre-existing problems and they did not cause it.

Joen of Flint MI (01/23/08)
Tried to sell me antifreeze top-off that wasn't needed. Tried to sell me oil pan flush even though it had been done only 20,000 miles earlier. Overfilled the oil by about 2 qts. Stripped out the oil plug in the oil pan.

Oil drained all over the garage floor. Fortunately I caught the stripped plug before it fell out. It could have destroyed the engine.

Dawn of Perry MI (11/19/07)
On July 27th, 2007 I took my van in for an oil change. The attendant told me I needed to have my transmission flushed. I was also told that once they take the transmission pan off, I would need a new gasket. So I paid to have the trasmission flushed. I was told that the next time I came in for an oil change, I would need to have by air filter changed. On November 8, 2007, I go in for a FREE oil change (by the way...there is nothing free about their two for one oil changes - I paid $26.79 for a FREE oil change. If you get the #3 service - your FREE oil change is only good for the #2 service. If you get the AC delco filter...guess what - you pay for this on your FREE oil change. If you use high mileage oil...well, you are paying for that as well. And your car wash...well that will cost you $3.00 and then they will try to sucker you for another $2.00 to clean your tires. As my oil was being changed, they checked the transmission fluid...the young man (no name tag) brought the stick and a paper towel over too me and told me I needed to have my transmission flushed and that it was way overdue. I told him I just had it flushed at the end of July and he said this doesn't look like it has been flushed, the color of this fluid doesn't reflect a flush. I told him to pull the records. As the lady was pulling the records, the young man said that I must have taken my vehicle somewhere and they put a dye in my transmission fluid if you had this flushed. Then I was told that I didn't pay for a complete trans flush - even though my receipts showed I did. My receipt showed ATF and transmission gasket. Then Brandon came and told me that I needed to take my vehicle in for transmission service because the color of the fluid indicates I have a transmission problem. Supposedly, while I was there, Brandon stated that he talked to his District Manager about my transmission issue and that he told Brandon do not reflush her transmission that will cost us too much! Brandon said he tried to two way the owner - however, no response. I left there that evening letting Brandon know that I wanted either my money back for the service that in my mind was not done properly or I wanted the transmission drained and refilled. Brandon stated he would call me the next morning and let me know how this would be handled. I never heard back from him. I had to call later in the afternoon and he stated that he got real busy and didn't have time to call the owner. I asked where they kept the gaskets for the transmission pans - he stated in a cabinet on the main level. I told him that I never saw anyone get or hand down to the person in the pit anything except for an oil filter - nor did the pitman come up. He told me that they have security tapes that they keep on file and that he would pull the tape watch it and then let me know so I could come in and view it. He told me he would call me that evening or first thing in the morning. That evening went by and so did the morning and no call. I called later that afternoon and he was gone. I left a message for him to call me. He never returned my call. I called again the next day - he had already left. I called the next day - he was due in at 10:00 a.m. - I called at 3:00 - not there. Then I got tired of dealing with it and wasn't getting anywhere. I turned it over to my ex-husband to handle. Needless to say - the ex has received the same kind of non-responsiveness that I did. Brandon just tells him that oh - we did the job and there is no way she would pay for a service and not get it. When he asked for the tapes Brandon told him, well I called for them, but we only keep them for 90 days. Brandon told my ex that he did speak with the owner and well give her a free car wash to make her happy. My ex has since called the main office located in Swartz Creek and has yet to be able to speak with the owner. Remember when I stated that the next time I was in for an oil change that I was told my air filter would need to be replaced. When I asked the young man, did you check my air filter (and he didn't because I watched very closely everything he did) and you need a screw driver to get the cover off - he told me oh ya - your air filter is just fine! I went home and changed it myself - it was dirty! As the young man refilled my engine with oil - he looked at the gal at the counter and said now what do I do, I just overfilled the oil. I watched him wipe the excess oil off the dip stick to get it back to the level it should be at. They he brought the dip stick over to show me it was full.....I asked him what he was going to do since he overfilled the engine with oil. He stated - oh, that's no big deal....it will be fine once you start your car and the oil moves through the engine. The young man wanted to check my filters in the cabin of the van, I told him that I had just had them replaced in August which I did - I bought them at Auto-Zone and installed them myself. The young man told me, oh, those are only good for a month or two and then you need to replace them. I just shook my head and told him you are not touching those filters there is absolutely nothing wrong with them.

I believe that I only received a partial transmission service and that I did not get what I was told I was receiving. I have yet to find out whether or not the filter on the tranmission was changed. They said they did - but it doesn't show anywhere on the bill. They may have drained the transmission, however, in my research I have done the past couple of weeks - if they don't drop the pan and pull the filter - there are still several quarts of the Dexron fluid left in there. And from what I can tell and the from the color of the Dexron fluid after two months of being flushed - it appears that it wasn't flushed and the new fluid blended with the several quarts of fluid left behind. All I want is justice. I want a refund for service that in my opinion from what I saw transpire that day was not done properly. Telling me you serviced my transmission and proving to me you did are two different things. I've been around long enough to know that not everyone in this world is honest and women are easy targets because they think we don't know any better.

Sara of Sanford MI (09/06/07)
I took my 1995 Pontiac Bonneville with 163,779 miles at time of oil change into Fast Eddie's on Aug. 30, 2007. I pulled into the garage and turned off the car. I asked for full service, topping off fluids, lubing doors, checking tire pressure, etc., because I was going on a trip for Labor Day weekend and wanted the car in good condition for that trip. They started the process of changing the oil and filter and checking the fluids. Intermittently I was told I needed a transmission flush, a power steering flush, and an oil system cleaner. I was told EMPHATICALLY that I needed to do these things for the car to continue running and to prepare for my trip. I said no to the transmission flush and power steering flush, I did not have time nor money for either and wanted to discuss those with my father first. I was told EMPHATICALLY by Ed that my oil was very dirty and that it would not be good to just change the oil that I needed to do an oil system cleaner before the oil was changed. I agreed to this procedure, being a consumer who wants to take the best care of my car as possible. I explicity said, I am going on a 800 mile round trip this weekend and if there is any reason I should not drive the car I want to know and I will not take the trip. I was told repeatedly that You'll be fine you'll be fine. Not only was my vehicle being worked on by several technicians, meaning at least 5, but the manager of the store was also looking at my car for a large portion of the time I was in the garage. As I started the engine after the oil had been changed there was a loud knocking noise from the engine, immediately everyone in the garage looked up and said Engine Noise. I said to Ed, that noise was not there before, what's going on, I am about to go on a long trip, and was again told, you'll be fine, you'll be fine, you have that free road side assistance card from purchasing the oil system cleaner. I drove my vehicle to my destination, Sault Ste. Marie, from Midland, and when I arrived, was warned by a crew member of the ferry I was taking, that someone should check my oil because that knocking noise meant no oil was making it to the engine. I took the vehicle to a NAPA repair shop in Sault Ste. Marie where I was informed they would not be able to look at the car until after the holiday weekened. I left the car with their certified technicians and later, Sept. 6, was told by the owner and mechanic that the engine was shot. The oil filter and pump had become plugged from the sludge that the oil system cleaner had pushed out and blocked oil from circulating through the engine. I was also told that this procedure is not something that should be done with high mileage engines.

My engine is destroyed. I either have to replace the engine or purchase a new vehicle. I also have to find a way to tow the vehicle back from Sault Ste. Marie very soon or I will be charged per day rent by the NAPA mechanic.

"R" of Muskegon MI (8/27/04):
Had an oil change done ... oil filter was not secure causing oil to spit over engine and cause a fire. Fire marshall investigated at the scene and determined this was the cause. Had only driven a short distance when this occured.

Our car is a total loss, burned beyond belief. Thank God our son was not killed or burned. Ge was able to jump out as flames came from under the hood.

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