Exxon/Mobil Gas Stations

I was about to run out of gas and Exxon Mobil at Poplar avenue and Highland in Memphis, Tennessee was the closest location. I had a $5 bill and some change in the console. I proceeded with my $7 total to the cashier (who was the manager on duty). He took it but didn't start the pump. I went back in and he says he can't take the $5 saying it was fake. I explained to him that if he looked at the date and serial number, it was a 1950 $5 bill. It is legal tender. He got belligerent with me. I offered to call the police to verify the bill. He says, "I'm not calling the police." I said to him he doesn't have to, I will do it. I went outside to call for help and called the police. A man in line who saw the episode offers me $5 as I am calling for help. He says he collects money and recognized the serial numbers, etc. and face me a new bill in exchange. I go back in and he refuses me service with a current $5 bill. I got very irate and asked for a manager. He says he is the manager and police can't make him take the money. I asked his name and he covers his name tag and hides. This happened on April 16th at 830pm on Popular and Highland located in Memphis, TN. I hope you will reprimand him. He is a disgrace to customer service and should not be a manager.

My father passed away on Good Friday in the morning, and after being up for many hours, it being about 1pm or so the next day, I was stressed beyond belief, so I simply wanted to buy a pack of cigarettes at the local Mobile Station but explained to the attendant that I only had change. He rudely stated he wouldn't accept the change, so I told the clerk he could keep the ten dollars in exchange and the cigarettes were only about six dollars, so please just take the change. And out of the blue, this man throws the bag of change so hard at me it tore the bottom completely out of the heavy duty zip lock bag as change bounced violently off my person and off the glass wall about ten feet away. He then said "I am so tired of you **" some word that sounded Arabic, I didn't understand. I informed him I was calling the police and his friend just stared at me with a very menacing look and I felt very intimidated, and that's when I called the police and a report was filed.

I am consulting with an attorney, as I was assaulted, humiliated and felt racially intimidated at the very worst time in my life, losing my father only hours ago. I am going to cooperate with the authorities and levy charges against this person to the fullest extent of the law. I will never, ever patronize another Mobil Gas Station again in my life and, I assume, my friends and family will follow suit.

None of the gas pumps will let you use a credit card and you must go inside to pay with your credit card. The gallons and price meters on the pumps can't be seen, they are clouded over. This is the Texan no. 3 the 503 W. Main, Yorktown, Texas 78164, telephone number 361-564-3283. It has been that way for months. The nearest Exxon station to this one is 18 miles from Yorktown. The service at this service station is getting worse every month. It is the only Exxon station in town. What can be done to improve service? Thanks.

No paper receipt in pump as usual, I asked the employee if it would be nice not to have to come inside if I use my credit card. He told me, it was good exercise for me. I said it would be good exercise for him to bring it out to me. He got very disgruntled and cursed at me. I told him, on his way out of the door, to just do his job and put the paper in the pump. He followed me outside and told me he would snap my neck if I ever returned to that property again. I called the police and filed a report with the York County Police Department.

I fueled my 2002 F-250 with water instead of diesel, thinking i was getting diesel. I drove approximately 1 mile when my water in fuel light came on, and the truck started running very rough. The engine died and would not restart. I coasted into an apartment parking area and started to drain the water separator. Nothing but dirty gray water came out.

I was not close to a parts store, so I called; and they delivered me a fuel filter. After replacing it again, still no start. I had a 1.30 VA hospital. I paid to get there (approximately 5 miles). After the appointment. I came back to my truck and drained water separator 8 times; only water came out. Station's name and address are Sunmart #290 6802, Cullen Blvd., Houston,TX 77021. I expect to be fully reimbursed for cost and time.

I pulled into one of the four gasoline pump bays. Large lit sign at sidewalk read "Reg. $3.99." Attendant came to my window which surprised me. I asked for $40 regular. When I was about to pull away, I noticed that prices above my pump read "Reg. $4.99." Two other pumping bays read $3.99. Attendant got owner when I questioned price difference. Owner stated that full service was $1 more per gallon! Different pricing for full and self service was not evident. Although I realize that he can likely charge whatever he wishes, he must be made to make the distinction between his pumps evident so you can at least be aware that he is gas gouging!

I had bought a gift card from Mobil Gas Station on Bridge St. in Salem MA, 01970, on Dec 19, 2011. These people didn't speak English, and I was trying to tell them I wanted a gift card. That was aggravating enough. When they finally handed me a $25 gift card, they took my $25 off my debit card, and wouldn't slide it through the register to activate it. I kept telling the guy "you have to activate it", and he told me to leave by waving his hands in the way you wave somebody away from you. I said "dont wave me away, and activate the card!" He just stared at me, and said as best he could "don't worry about it" in broken English. I said I wanted a receipt for the card, and another guy came over and said "if you wanted a receipt, you should've said so. It's too late now". I was livid at this point and said, " activate this card, and give me a receipt", and the guy just walked away from me.

I did have a friend with me that witnessed the entire transaction, and he said to get my money back, and these people wouldn't come back from the back room they went into. Sure enough, when I tried the card, it didn't work. I sent an email to Mobil on their website, and they said they would contact the Mobil store that did this. After weeks of waiting for a response, I emailed Mobil again, and asked what is going on with this, as nobody has contacted me. They sent me another email to deal with it myself! I either want the $25 back that I gave them, or the card activated. I had no intention of going back to this ridiculous store, and speaking to these people again. Also, they had to reach under the counter, and pull the gift card out of an envelope they were keeping them in, so it's not like somebody could take one and walk out of the store with it, and make claims it wasn't working. Now, I'm stuck with a non-activated card, and a $25 loss. I would never go to any Mobil again, ever.

Gas station prices are based on cash or credit. When I tried to use my debit card (as a cash payment), the gas station attendant told me that debit cards are the same as credit card prices. I used the BP gas station on McClain Ave. in Yonkers, and debit cards are considered cash payments. The gas pump is ignoring debit cards as cash. Is this illegal, and a deceptive practice?

Who do you report when the "owner" is to blame? I went to a gas station (Mobil station on SW corner of 21 mile and North Avenue) for some oil and a car wash. I had to go to the restroom. It was full (I hate those single room bathrooms), the guy said he was gonna be a while. So before going back to my car, I checked the women's. It was free. So I went in and before I could lock the door behind me, some guy says: "Sir, sir, you can't go in there. Then he opens the closed bathroom door! And says that I am in the women's bathroom. I looked back and said, "Does it matter? It is a one room stall." He shouted, "Yes, sir, it matters!" So I asked him if he had just come out of the men's room. And he said that he was the owner. I didn't want to make any waves, being 64 and over 300 lbs. I just wanted to be as non-threatening as possible. So I said, "It's okay, I'll wait then."

So I went out to check my oil. I was about a quart low. I went back in to get some oil and check to see if the men's room was empty. But then I was met by "the owner" again (obviously not finished). He stopped me at the door and shouted at me: "Are you going to buy something?" I need some oil (not realizing that I wasn't supposed to answer his question). He ignored me and continued, "The bathroom is for paying customer only, you don't look like you are going to buy anything." The bathroom is for paying costumers only. This upset me. Who do you report to when the owner is rude? I told him that I would review his gas station poorly. He laughed and said that it wouldn't do any good. No one would read it. You decide. Mobil, 46900 North Ave, North Ave & 21 Mile, Macomb, MI 48044, Phone: **

You get a choice of payment when you buy gas. Debit or credit. They still charge the higher price even when you use atm/credit. Is this right? If this is wrong, they need to stop and be fined & class action suit for as long as it's been going on.

I visited Exxon at Loehmann's Plaza 4784823 in Falls Church, VA. this evening. I intended to use a car wash that I purchased on 10/26/2011. After entering the code from my receipt at the car wash, I received the message that the code had expired. According to my receipt the code indeed had expired on 11/09/11; I did not know that the car wash had an expiration date as it is a service provided by the service station on a daily basis. I went inside to the station attendant and requested a valid code so I could wash my car or a refund so that I could repurchase the service and wash my car. The service attendant, Kidist, refused stating that she was not allowed to give either a refund or issue a new code.

She did very little to assist me. I asked to talk to the manager, but there was no manager at the store. I asked her to call the manager or someone that could assist me and she refused. I again requested a refund, but she refused. She asked if I wanted to talk to the manager and I said yes. She picked up a cell phone and I expected her to call someone, but she did not. She proceeded to write down a phone number. She said I could talk to the manager by calling the store tomorrow; the phone number she was giving me was the number to the service station. All I wanted to do was wash my car. I wanted the service that I had already purchased.

To me, this does not seem like an unreasonable expectation or an unreasonable request as I purchased a car was.; I did not use the code issued to me on my receipt. I had my receipt and the car wash was open and appeared to be serviceable. I still do not understand why the attendant could not issue me a new code or refund for the service that I purchased but did not receive. I find this customer service unacceptable. I realized that my code expired but I would not expect a non-perishable service that does not expire to not be provided once purchased.

For the record this experience cannot be rated based on the treatment, a 1 was required to submit this.

On Thursday, October 6th, 2011at approximately 5:38PM I pulled into the Mobil 1 Lube Express at 13710 Smoketown Rd., Woodbridge, VA 22192. As I was pulling into my parking space, I noticed an employee, an African American, standing in the entrance doorway looking at me. It appeared as if he was aggravated at my arrival as his arms were flailing and he was scowling. As I approached the entrance, he walked away and into an office. I walked into the garage and not a soul was present, I looked into the office the employee had occupied, and he was sitting with his back to me on a computer. Not really knowing what to do, I opened the door and asked the person if I could get my oil changed and he quickly and sharply replied, " we're closed."

Not really appreciating his disrespectful tone, I replied, "but the hours of operation on your door say 8:00AM to 6:00PM, its only 5:40PM." He responded only by saying, "we're closed." At that point, I could feel the hostility so I stepped back and proceeded to exit the facility.

As I was getting into my car, an African American woman pulled up and asked me if they were open, I replied, "The hours on the door would make you think so, but the employee told me they were closed. " With a perplexed look on her face, the woman proceeded inside. I got into my car and began attempting to find another facility where I could get my oil changed. As I sit there the women came out with two Mobil 1 Lube Express and employees following close behind her. Can you guess what happened next? You got it, they proceeded to change her car's oil. Feeling overwhelmed with frustration and anger, I decided to let it go and drive away. As I backed out of my spot, five other Mobil 1 Lube Express employees rushed out of the entrance door ending their day at exactly 5:45PM.

I visited the station at Wolf and 55th street in Western Springs IL, this morning at 9am. It is beyond filthy. The garbage cans are overflowing, no towels or water to clean your windows. It's like this every time I go to this station.

Misleading prices for gas, with no listed price or up charge fee for using a debit card. I was charged $4.19/gallon instead of the listed $3.89 price. There were no signs or any indications that using a debit card would add to the price per gallon. Not even a warning on the digital readout when I gave my pin code. I called to complain and was lied to that the prices were listed. They were not! This is clearly fraud and misleading consumers.

951-769-9272

Exxon/Mobil,

Your employee, Miguel, has horrible customer service. Today is not the first time I've observed it. I'm irate that my personal information is in your system because, although I am a veteran, consumer, and an AAA member, he attempted to charge me in excess of $59.00 for an oil change instead of the $19.99 as advertised.

I inquired, why the $40.00 increase and he retorted, "oil fees and taxes". I stepped away and called my regular mechanic who will do it for $35.00. I instructed Miguel to cancel my service order and he then said that he would do it for $22.00. He said that he mistakenly input Mobil 1 synthetic oil in the order. My truck doesn't use synthetic oil. That would have been a disaster.

Although, I believe your undercover thief should be fired, I suggest you send undercover Exxon/Mobil executives of several races to pretend to be customers and gain a clear perspective on what degenerates are representing your company.

On June 4th, 2011, I filled my 2009 Toyota Corolla with Mobil gas, and by June 7, 2011, my "check engine" light came on, so I immediately took it to Colonial Toyota of Milford, CT, and after much inconvenience of not having a vehicle to get to and from work, etc., Toyota concluded after testing the gas that it was, in fact, the Mobil gas I injected into my car causing the malfunction of the fuel system and the associated parts.

The damage is to my 2009 Toyota Corolla, which as of May 26th on my 6-month service check, all was okay until I ruined it with bad gas from Exxon Mobil, and I intend to pursue this matter until I get reimbursed for this unexpected expense and the inconvenience this has caused me; $3600.00 worth of damage, $2000.00 of which was covered by warranty. However $1600.00 is my responsibility. Not cool!

I have been to several gas stations (Mobil gas station) in NYC. I am being charged credit prices when I used my debit. Is this legal to do? I am entering my pin for the transaction to be completed. I am being charged more than I'm sure and lose 6 cents every gallon of gas purchased.

I have no actual dealing with this station but this guy's is so much more than any of the surrounding stations I felt it my duty to report it. He is charging $4.17 for regular ($4.07 cash) while the competitors range from $3.73 - $3.79 and he has always been $0.20-$0.30 more per gallon than the others.

I'm just curious. Isn't there a law that requires all retailers to have a price on each of the items they sell? The cost of the item should be on the sticker of the item, or showing on front of the row it is stored in. The two Mobil stations in our area do not have prices on any of their drinks: water, sodas, tea, etc. There is no price on the bottles or on the row they are stored. The customer has to ask for the cost.