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James of Red Deer, AB March 13, 2010

I purchased a 2005 Honda odyssey from Gulf Coast Auto Brokers on E-Bay Dec 14, 2009. The listing said that it was inspected, that the leather interior was extra clean with absolutely no rips or abuse and the van was equipped with 1 key remote. I had the van shipped from Florida to Great Falls, MT where I picked it up and drove it home.

There was only 1 key, no remote. There were 4 rips in the interior leather along with a large wear area on the left side of the driver's seat back. if the van was inspected the following items were missed: back shock absorbers were leaking, with one almost empty and a howling sound which was the passenger rear wheel bearing which had to be replaced. In addition a piece of weatherstripping was missing on the passenger sliding door opening.

I was unable to talk to anyone who could make a decision on these discrepancies and was told to talk to the owner. I decided that it would be better to have a record of my contacts so I e-mailed them twice through E-Bay, with no reply. Since these contacts I located the password for the GPS, which was not supplied to me, and found out that it will not work in Canada and that I have to get an update. The costs to date including the GPS update will be 726.

Dan of Aurora, CO March 13, 2010

I purchased a vehicle from this shady used car lot thinking they might be honest and if not that I would have protection from ebay (the avenue I used to solidify the purchase). Upon flying to TX to pick the vehicle up I immediately noticed the air conditioning was not working properly and mentioned it to my contact Ric. I contacted my local dealer and was assured it wasn't a major problem and may only be 100-200 to fix so I did not worry about this matter and continued with the purchase. I was asked to finalize my feedback on ebay which I thought I had done but later came to find out that I must not have completed all the necessary steps to get it posted upon completing.

Well to summarize the rest of the situation, I returned to Denver, CO where I immediately took this vehicle to a Volvo dealer to do an inspection on the A/C. It was only then that I was informed that the vehicle was going to need much more work than that. According to ebay the first step to resolution is to contact the seller and see if matters could be resolved.

When I contacted my salesman Ric he told me that he would talk to the owner and let me know. No less than 5 minutes later I received a call from Robert the owner of Mansfield Motors. This call immediately had a negative overtone and Robert started right away calling me a liar and accusing me of trying to get one past on them. I told him that I was just taking the precautions to ensure I got a product that was represented to me in the condition Ric had given me (not to mention they said they already had their own mechanic go through the vehicle and it was in great shape).

Well on the contrary the vehicle had a bad CV Boot on the passenger side, a Upper Strut Cushion that was rotted out, and finally a sensor that controls the A/C. The vehicle has other minor things wrong with it but nothing that I wasn't prepared for or willing to look beyond. After my communications with Robert at Mansfield Motors matters had just simply deteriorated to the point of no resolve. I have been told to drive the car back to TX and that my gas would be paid for but that is not nearly worth the 12 hour drive that I already made once to get home.

I have contacted ebay and they too are just as bad in the matter that they didn't even qualify the full matter that not only did I get a horrible product based on what was described to me but I also ended up paying more than the price that was listed on their website and still nothing was done. All I can do now is run this car through an auction and cut my losses and take this as a life lesson to never trust ebay or an out of state used car dealer like Mansfield Motors in Mansfield Texas! This overall cost is at least 1,000.00 by an independent repair shop and was initially quoted to me as a 1,500.00 repair by the dealer.

Yvonne of Round Rock, TX March 10, 2010

Went on ebay to purchase a vehicle. Won the bid and contacted the dealership the next morning and made arrangements to drive 6 hours each way to pick up that morning. Brandon said that he would have detailed and ready for us. This was on a Saturday morning. After two and a half hours of driving Brandon called to say there was a problem with the car (PT Cruiser Convertible) when he drove to fill with gas and make sure everything was ok he noticed smoke and took it into their shop and said that the radiator was gone and that the part had to come from Dallas and probably would be in on tuesday and that they would fix for free bring the car to us unless we just wanted to scrapp the deal.

We decided since they were going to fix the issues and bring we still very much wanted the car that was for our daughters 1st car. I received a call from Brandon on monday evening saying that their was a whole list of things wrong with the car that he was going to have to have fixed and that he would get a list together but didn't want to put us into a really messed up vehicle. This vehicle is listed on their website and the following are the dealer comments:

"No odometer rollback detected. It appears that the previous owner of this vehicle was a non-smoker. This vehicle has a smooth shifting transmission, and runs great. This vehicle engine runs very, very smooth. Electrical systems are in perfect working order. Very responsive and a joy to drive with great styling and the high tech gadgets for a low cost of ownership. Comfortable, great gas mileage, great in the rain with a clean and functional interior. Look out! Here's a lil' Monster, this baby is immaculate and a blast to drive. Certified HOT HOT, HOT, you'll love the power and performance. No disappointments here! NO RESERVE, High Bidder WINS IT! CARFAX Vehicle History Report shows nothing negative reported for this vehicle. Call for your detailed walk around description where we will tell you everything you need to know about the features and condition of this vehicle. We will have this vehicle fully detailed and ready to go at the time of delivery. You will not find a better vehicle on Autotrader.com, Cars.com, eBay or Craigslist.org, Call Today. With the safety rating of this vehicle, I would not hesitate to put my family in it for a road trip. This vehicle is equipped with state of the art Anti Lock Brakes. Please call us for more information."

We emailed him to find out why they were still advertising this vehicle but now they had dropped the price when we were buying this car and he said that he could not remove ad but could change price on it and even though to the public didn't show sold on their side showed sold. My question was why change price on ad if sold. My husband emailed questioning that and when should we expect to get list that he said he would get to me. I recieved a pretty nasty email from Brandon saying that this deal was going to be more of a headache so he was not going to pursue the deal any further.

I called him back and he advise how they treat a car that goes on ebay and that ball joints were gone and since I knew it needed new tires because they were all bad which I was never told until he said it at that moment and that the window was messed up and that he barely got it to go down to take the pictures with top down. Which was not disclosed as well. The pictures were taken before because they were on the website when we bid. He said that they had that car listed on ebay several times and that they had had for a long time and it had been driven over a thousand miles since they aquired the car.

He kept saying how he was doing us a favor by not putting us into a bad vehicle. They should not have listed a car that was in great condition including running condition when it obviously has magor problems. It we had decided we didn't want after we agreed to purchase we would still be expected to purchase but becasue he didn't want to fix all the issues he was going to pull out and not be held accountable.

This dealership has no integrity like most car dealers. At the end of my conversation with him I reiterated that he was not willing to now fix issue with car, bring to us and sell to us and he said that is correct. We then put negative feedback on ebay because we did not get the vehicle they posted because of them and he complained about the feedback saying they could not have forseen that it was such a meesed up car.

He said in our conversation that would probably wholesale or try to sell to another dealer just to get rid of it because it had moved around to several of Gene messer's lots. It is very upsetting when dealers try to take advantage of people just to make a quick buck. They should be held accountable for their choices.

We are now out of a vehicle, lost out on other vehicles could have had and 5 hours that we spent going out there. They should have to fix the vehicle to make it in great condition as said and deliver to us as agreed. We are now out of a vehicle and will probably have to spend more money to get what we should have from Gene Messer.

Leonard of Lowell, MA February 18, 2010

I purchased a 2000lincoln ls on EBAY from this dealership. The EBAY manager said he personally drovew the car and there was nothing wrong with it. Well, every warning/idiot light was on, includint the transmission light. Took it to my repair shop, they said trans was no good. It also needed brakes, tires, windshield wiper motor and numerous other things to pass state inspection. The dealer has been telling me for 2 weeks they would send me 400.to buy a trans from a junkyard and have never received it. I have spent 2000. on the car so far. It also took almost 2 months for me to get the title from them, I think there was something going on with the title that they would not tell me. Dan Ficotold me "Mrs. Spankmaster will be sending you your check. I did not realize this was a cruel joke.

sholonda of florence , SC January 27, 2010

my husband and i seen a vehicle on craiglist and responded to the email a women by the name of julie e responded she said she was from denver just got a divorce etc. was sellin the vehicle so we began process they sent emails of authentic looking invoices from ebay,so my wife and i paid for it thru moneygram to supposed to be authorized ebay agent Richard sartwell we sent 2,960.00 to these people i have case id and everything i really need these people caught b/c i really need my money back

Raymond of Hyannis, MA January 19, 2010

Purchased a 15 passenger van to transport our employees. Was assured by Mr. B. that the van was in good condition. When we tried to have it inspected for a Massachusetts inspection sticker it was rejected by two different auto repair/inspection shops. The cause is due to a rotted/unsafe condition with the frame. This condition is not visable. This makes the van worthless as it cannot be used. Mr. B. has refused to replace with an acceptable van or to refund the money. We have endured additional costs to transport our employees and to register this van that cannot be used

Janice of Burbank, CA December 30, 2009

I purchased a vehicle on E-bay motors based upon the description, the fact that the vehicle title was captioned as "Clear", and that a CarFax would be supplied to the buyer also stating no accidents and "clean" as well. After the successful bid, I requested a copy of the title from the seller. It was faxed and showed no liens, encumbrances..."clean".

After a bank wire payment, the seller delivered the car to a location I had selected for pick up and eventual transport from Florida to California. Week after week went by with no actual title being received. After one month, the title was received and showed the vehicle was actually recovered salvage. The seller had obvisouly "whited out" this fact from the title copy he had sent prior to payment. The seller then conveniently disappeared from the planet.

Contacting E-bay, they said simply they could not do anything after 30 days from purchase date. Because I had wired funds, PayPal claimed no interest either. Despite numerous communcations back and forth, E-bay claims the "action" they took on this issue was enough and NOT to write or call any longer.

I would recommend anyone using the E-bay system to physically examine any vehicle in person prior to purchase and to inspect paperwork.

Lorenzo of Austin, TX November 14, 2009

eBay let me down! I have been an eBay member for over 12 years with a current feedback rating of 12,648 100% positive. Early on I was one of the top sellers on eBay, which means I helped get it started. I have never left negative feedback until a recent purchase of a Bluebird motor home from seller floridaRVs. It is difficult to explain how deceptive the ad for this motor home was without you seeing the actual condition of the unit. I was so discussed that I donated it just to get it out of my life, loosing 24,000 on the deal.

My complaints to the seller were to no avail and of course arguments over the condition are subjective. However, the ad was for a 40 ft. motor home and it actually measured 37 ft. outside of front bumper to outside of back bumper. As it was not as advertised I expected eBay and PayPal to assist me with my dispute but that did not happen. PayPal’s VPP policy warranties that the price paid on eBay will be less than the NADA average retail for the model actually received. As the NADA for the 37 ft. was more than what I paid on eBay I was entitled to nothing from VPP. In fact very few buyers will pay NADA average retail on eBay so the warranty is worthless.

My only recourse was to leave negative feedback for the seller to warn other eBay buyers. But eBay’s feedback oversight company NetNeutrals removed that. The seller requested that the feedback be removed and NetNeutrals sent me an email notification to an address where I receive 100s of email a day and had never heard of NetNeutrals so it was deleted unread. The seller claimed that they measured the unit at 40 ft. Any independent person with a tape measure could easily prove this clam false. So I’m left short 24,000 and the fraudulent seller is free to cheat another eBayer.

Emily of Maple Ridge, BC October 29, 2009

I was looking for a jeep on auto trader it was a private listing when I contacted the seller through email, she said her name was elizabeth t and that she was making the sale through ebay motors. She said for shipping purposes she needed my name and address. I then received a email from " ebay motors" stating that I was approved for purchase and shipment. They gave me all this information on Vehicle purchase protection and money gram protection and that I was sending money to an ebay agent the name they give is not on the internet and everything is clear. They give phone numbers of contact and also assurance of delivery.

However, when it came time after three days for my tracking number of the shipment to be noted they asked me for more money for insurance. And I have not heard from the seller only through ebay motors. I do not feel safe purchasing or browsing for anything on line anymore and I have lost 4,700 dollars. I don't know how to get any money back if possible or who to notify.

Michael of Acton, CA October 1, 2009

I found a great deal on a 2007 Dodge on craigslist. I was told the transaction would be handled securely through ebay motors. I got an invoice but things seemed fake and after looking up the subjuct on line I seen the excact phony invoice as I had recieved. Im now nervous since I did send my full name and address before realizing it was a scam. Hope we can help prevent others unfamiliar with computer transactions!

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