Drivetime

I purchased a 2001 Chrysler PT Cruiser from DriveTime in December of 2007. Please note car is 6 years old at time of purchase. I was shown 4 cars I could choose from with the down payment I had but not told what any of the prices of the cars were. I chose the least worst of and signed a four-year contract ending in December of 2011. The high Kelly Blue Book value of the vehicle at the time was approximately $4,500, but the price I end up paying before fees and incredible interest hike was approximately $14,000, totaling about $24,000 at contract maturity.

A week after driving the car off the lot I needed new brakes; also, car was sold to me with broken components of the roof rack. I got the brakes from a non drive time warranty approved mechanic, simply for my own safety, as the mechanic they wanted me to go to was in a very scary neighborhood I was not willing to be in. A couple months later my car needed motor mounts. I paid for them without bothering to call warranty for a runaround and being sent to an unsafe environment, and so that my car would actually get fixed. Just under 4 years past, in November of 2011 I lost all financial aid from school due to too many units. I thought after a perfect record of close to 4 years of on time, overpriced payments where I had already paid the blue book value of the car in full at least 3 times over, that maybe I could get a loan extension. DriveTime would not work with me and they added another 10 months to my contract without me knowing, saying that now my maturity date is October of 2012.

I signed a four-year contract. I believe my documents were doctored. I never seem to get to the same person twice at DriveTime and after answering the same questions and telling the same story at least 12 times when they call, I gave up. I was threatened about effects to my credit "like it could get worse" and was basically told I had two days to come up with money I just didn't have. After neglecting eating and borrowing money I didn't have from other people, I made the payment they demanded immediately. And then I started getting calls 4 and 5 times a day and emails. I replied to the emails. That went to a direct person's inbox with no reply from DriveTime. I have the emails saved as proof for when they try to say I didn't email them. I have asked for them to stop the harassing phone calls and communicate through email only. My request was ignored. In fact, I just got a call while writing this complaint.

So let's see. I was lied to about my contract, sold a lemon, robbed of money over 4 times the value of the car and now myself and family members are being harassed by phone. I have told DriveTime to come and get the car if they want it so badly. I no longer wish to sink another dime into a piece of ** I'm paying BMW payments for. This company is robbery in how-it's-legal-I-don't know form and I am angry to say the very least. I am very interested in seeking legal representation for this matter. Does anyone know how to start a class action law suit? They have bled me dry.

I purchased a car for my son in 2007 from Drivetime. It was the worst experience I had with buying a car. I should have known something was wrong when a young lady with children was standing in the office crying because she purchased a car and less than a month, the car didn't work. She was crying because they would not assist her in fixing the car which was a result of them selling her a lemon. I purchased a car and the same day while driving on the highway, the windshield wiper flew off the car. I know that was something minor but it happened. In about 3 months, the car was experiencing all types of problems like cutting off while my son was driving. I called them each time and they would refer me to their mechanic that only put a bandage on the problem. After many times of trying to get the car repaired, it still did the same thing, cutting off while driving.

I eventually had to spend $1500 to get that part fixed, then turn around and something else goes wrong. I was so frustrated with that car. I contacted the Better Business Bureau and was told the lemon law only applies to new cars, not used cars. I showed all my repair receipts to prove that I made numerous attempts to fix the car. Because of the repairs, I got behind with the payments. I was told that they would put the payments on the back of the loan but that didn't help me because I still have to repair the car myself. After that situation in about 6 months, here I go again making serious repairs again. After this last time of making repairs, I was at Walmart and trying to leave; the car wouldn't start.

I got so frustrated with the car because I was paying more for the car than the car was worth. I called them again and again there was no assistance. I told them where the car was and to pick it up because I was done making payments on it. Now I have a judgement on my credit report for over $9000. I tried to do a settlement to get this issue resolved and was told by a very rude person that I would have to pay half the balance. That is hard to do when you are on unemployment. It is a wonder this company is still in business. There should be a class action lawsuit against them.

I bought a Chevy Cobalt 06 from Drivetime in the same week the battery go bad. I called the Warranty Department and they send me to repair shop and then they told me Drivetime don't cover this repair. The shock bolt lost, so I contacted Drivetime and I payed 50 dollars. After that the power steering problem. They don't cover but I'm lucky that I received a recall from Chevy, fuel pump, and tank bracket bolt lost. I have to fixed that problem on my own.

Now, the car gave me problem with bearing in both from tire Drivetime denied my request, I run two paid late to try to fix the car and I received calls with attitude. We are client not a child.

I want Drivetime to take the vehicle back. I will hire a lawyer for bankruptcy because they threat me to put me in court for money I owed. I'm tired spending money for repair and make payment.

I bought a 2004 Ford Explorer from them in March of 2009 because of a bad credit from my ex wife I had to go to drive time, a friend told me about them. So I bought a truck from them. I like what the salesman said that comes as part of the loan, 3 services a year, roadside assistance and a 36-month warranty on the power transistor.

I thought, "Cool, that would be three years." I didn't need to worry about my truck, I just have to keep up on the pm,oil change, tires, brakes etc. Less than 45 days, the thermostat goes bad. I had to fight with the warranty department to get it fixed and I ended up paying part of it not to mention the day of work I lost while it was getting fixed.

So, I haven't missed a payment twice a month for a year in a half, I just put new brakes and tires and a battery less than six months ago. Then one day after work, I went to start my truck, it started but really rough and before I could get out of the driveway, I see a lot of smoke coming out of the exhaust pipe so I stopped. I work for a trucking company so I asked the mechanic to look at it, he told me it was the head gasket and another mechanic agreed that was the problem.

So I parked the truck, called drive time warranty department and told them what happened. They told me it was covered and gave me the number of the nearest repair shop. I called them to set it up and called the warranty department again, told them what they said, it was going to cost between thirteen & eighteen hundred bucks and I doubled check that it was covered. The next morning when I called roadside assistance they told me I wasn't covered.

So I called the warranty department back and they told me it wasn't covered. I was out of warranty. I told them I have a 36-month warranty, then the said or 36k miles I was just over that but I don't remember them ever saying 36k miles it was just 36-months. They deceived me on that, then they don't want to help fix it. I paid 15k for that truck.

I am a single father, single income household. I don't have 200 dollars for towing and 1500 dollars for repairs. I borrowed money from my boss to get my truck fixed because if i can't get to work I would lose my job, my house etc. So, I lost two days of work while it was getting fixed. I drove the truck for a week and it was running great then coming home from work it lost power. The ** motor blew up.

I had a mechanic check it out, and he told me, easy 5k to fix it. I called drive time, talked to them, they told me they would loan me the 5k to fix the truck. I said I would if they pay half they said, "no". I said I am not paying 15k for a truck that I have had a year in a half then have too take another 5k loan to fix it come get it.

They then said, "We are not in a habit of picking up vehicles." I said you do, when payments aren't made and I am not paying to tow it back to you either. Now 30 days later I get 3 or 4 phone calls a day from different people all the time with the same concern, "You're late with your payment". I tell them, I cancelled the ins and I'm not paying another dime for that lemon come get it.

I purchased a car from Drivetime in mid-July. On October 18, 2011, while driving down the highway, the hood flew up and smashed into my windshield. Upon getting the car off the road and getting out to look, I discovered that the hood latch attached to the car near the engine area had completely came unbolted from the car. Drivetime refused to cover this, even though I had only purchased the car 3 months earlier. And this was a matter of gross negligence on their part. They claim to sell you safe, reliable vehicles that have passed a 52-point inspection, while in reality they are just ripping you off. Not everyone had bad credit because of poor character. Some of us have as a result of a child with cancer. Drivetime takes advantage of people, does not back up their claims, puts people on the road in unsafe vehicles, and refuses to take care of what is a result of their own negligence. I have paid every note on time and yet this company operates wholly without integrity.

I bought a 2004 Saturn Ion from the Pelham, Alabama dealership. Within 30 days, my car filled up with water due to a sunroof problem. It also filled up from an A/C condenser problem. Today, my windshield wiper broke, and upon looking at it, I noticed it was hot-glued together from a previous repair. DriveTime would not cover any of this. I have spent $400.00 on repairs and many hours cleaning my car and taking it back and forth to the shop.

The customer call center in Dallas, Texas has some of the rudest representatives you will ever have the misfortune of speaking with. There are no consequences for these people. They are able to speak to you any way they wish and they simply transfer you somewhere else when they are done being rude to you.

I bought a 2005 Jeep Grand Cherokee. At the 2nd day of purchase, the check engine light came on. I took it to my own mechanic. Then, I called the warranty department. I was advised by them to take it to their dealer, who said every thing was fine. The dealer fixed a few minor issues unrelated to complaint. My vehicle was tied up and I could not get it smogged in the 3-day period allowed in contract. This vehicle has had ongoing issues since and has been in for repairs 4 times now.

I have had this vehicle for a little over 1 month. I checked the engine light on. On my way, my left front wheel flew off the car while driving on the freeway. I had it towed to the Jeep dealer. They informed me that due to rust, lug nuts broke and caused front end damage. I was also told that a new catalytic converter was put on the vehicle. But it was the cheapest, smallest one they could find just to pass it through smog. And it needed to already be replaced.

The issues with the air condition system were the least of my worries. I was told by Drivetime, "Sorry tires are not covered". And they told me that I should call my insurance. I contacted customer service chat so I would have it in writing. They told me: "Our thorough inspection process insures that all safety systems, such as brakes and tires are in good condition. No immediate repairs are necessary. And every factory option is operational and in good working order." I guess tires are not a factory option. Drivetime refused to swap for a safe vehicle.

On 8/6/2011, I purchased a 2007 Kia rondo from a DriveTime Auto Sales dealership in Pinellas Park, Florida from a salesman by the name of Michael. After driving my car for only 29 days and before even making the first payment, the power steering lost all of the fluid and stopped working. I immediately called the warranty department and was told to take the car to Advance Auto Technologies in Largo, Florida. I took the car to the garage and was told that the rack and pinion was leaking severely and would have to be replaced at a total cost of over $900.00. The mechanic called the warranty department and they declined the warranty claim due to "an uncovered problem within the warranty."

That's when I called the warranty department myself and spoke to Edgar. Edgar, a warranty department representative for DriveTime, began to argue with me in a hostile fashion saying that it is an uncovered item and that I would have to fit the bill myself, despite the fact that I was a new customer. DriveTime boasts of having a "36-month warranty or 36,000 miles" which is limited. They don't cover what is wrong with the car that you purchase! After a very long discussion with Edgar, my claim was resubmitted for a second consideration, in which several hours went by before a decision was reached.

DriveTime informed me that I had to pay the labor charges for the repair and they would only pay for the parts of the repair. My cost would be $300.00 on a car that I had just purchased and literally had just made one payment on! I called the salesman at the Pinellas Park location and told him of the situation. His exact words were "Uh, I don't know. Uh, I don't know." The manager at the dealership was also of no help other than just repeating that the "warranty claim was under a second review." DriveTime boasts of "quality cars" and a 36 month warranty but it's not the case at all! They obviously sell vehicles that have major problems and will not back up their "52 point inspections" that they say that they do on their cars!

I've had a series of financial and credit issues due to a job layoff. I finally secured a position and thought I was on my way to reestablishing my credit. I purchased a 2006 Chrysler Sebring in June of 2011. I've had nothing but constant issues with the car since I purchased it. It started with me getting two tires replaced within the first month. I didn't complain a lot initially because it's hard to prove they sold me the car with bad tires. It's been all down hill from that point.

The car guzzles gas like it's an 8-cylinder truck, the brakes have slipped, the interior lights flick on and off and A/C belt is rotten. The ultimate happened last week when I tried to lower my convertible top. The whole rear window crushed and glass went everywhere. Needless to say, this shouldn't have happened. I took it to one of the approved car repair facilities and paid the $50 deductible. Of course, they can't find anything wrong. None of the issues I experienced are covered under their "warranty".

I've spoken to supervisors in warranty and filed a complaint in customer service. I've been riding around with no rear window for the past week because I can't afford to get the $600 window replaced. This is just an invitation for a thief to break into my car. Nothing pisses me off more that I paid $1000 down (which was all I had) and paying a car note for a car that looks like it belongs in a junk yard. They offered to defer a payment, however, I think they should be responsible for at least paying for the window. Apparently, it's defective and I shouldn't be having this type of issue two months into having the vehicle.

It's unfortunate that companies like this can set shop and prey on people with bad credit. All consumers have rights, even the ones with bad credit. I'm afraid now that buying this car will leave me in a worse predicament than I was in before. I'm considering just returning the car back to them but I've wasted so much money on the down payment and car notes. If anyone has any advice, it would be much appreciated. I'm so upset!

I paid my car off in full and never missed a payment. I qualified for DtChamp. In order for me to get another vehicle, I must put down a payment if the price is over a certain amount and also I'm unable to get a lower monthly payment.

Tell me why this is allowed to happen? I faithfully paid my car on time and never had to be contacted once about payment. So I went through all of that only to be denied in the end because of credit score. You all know my payment history. You also know that I'm a faithful payer. It is within your power at corporate to say yes or no and review my file and history and tell me why I can't get another car or truck.

I'm ready to get one but not if I must put money down and lower monthly payment.

I was approved for a car and supplied all the information needed. I started off with the salesperson named Kimily, but when I went back to complete the purchase, Kimily was so busy that she allowed Fidel to help close out the deal. There were so many mistakes in doing this purchase.

From what I was told, I would get a full tank of gas; it didn't happen. The manager named Morgan could only do $15.00. They have changed the date of payment and the down payment amount also changed. Last but not the least, at the end of this deal, I said, "I will write you a check for $601.00." I was then told they don't take checks. This had not been disclosed to me prior to me taking possession of the vehicle. There were no signs posted in the location at 9645 North Freeway letting the customer know any of this information.

I bought a car at Drive Time on March 3,2011. The oil light was on, I realized it was going off and on and car was jerking. I called Drive Time and told them the problem and they said that I could take the car to the shop.

I bought the vehicle to the shop but it still had the same problems. I refused to pay $50 because every time I took it to them they said that car has no problems. On June 21,2011 the car overheated, I took it back to the shop and they told me it was the engine even if I only had the car for three months.

I couldn't believe they had my car for three weeks! I missed my doctor's appointment, my therapy appointment and I had to use my vacation money to rent a car so I can go to work and travel out of town. On August 8,2011 they took the car back to the shop and they said that they will keep the car for a day and a half but I didn't have means of transportation so I had to keep my car then.

On July 6,2011 I got the rental car returned and I paid $10 a day to get to work. Then I picked the car up from the shop on July 12,2011, however the next day, the steering wheel locked while I was driving so I had to take the car back. When I took it back they said that the power steering was broken so they repaired it. But then the car was still shaking. When I went to work the engine light came back on. I called the shop again and they told me to bring it back at shop again. I did. Then the lady at the shop told me that they had to reset the car because of the new engine.

When I was going home from work, the car didn't start. I called Drive Time and told them about it, they told me to bring the car back before they close at 6pm, it was already 5:45. I still looked for a jump for the car, when I was finally able to find one, it was already 7pm. I went home instead and rented another car so I could go out of town. When I got home from that out of town, the car still did not start. I took it back to the shop and they said they tested it and that the car needed a new battery. They informed me that it was not covered by the warranty and that I had to pay for the new battery.

I asked the shop why is it shaking if its only problem is the battery, they answered that they forgot to tighten a screw. I spent $127 on the battery plus the labor cost $50. After that, the engine light was still on so they told me to bring it to the shop but they informed me that I'd be paying another $50 so they can fix it.

I purchased a 2006 Dodge Caravan from Drivetime in December 2010. While driving home, on the same day that I purchased the vehicle, I began to experience electrical problems with the vehicle. Since that time, the vehicle has been back to the mechanic approved by the dealership to try to resolve the issue and they have not been able to. The vehicle has electrical issues that causes the vehicle to shut off completely while driving, making turns, or stopped.

Upon contacting the company for assistance, they continually refer me back to the mechanic and tell me they need to discuss the claim with them, not me, the consumer. Today, the vehicle stalled six times while driving in traffic with a car full of children.

We purchased an 2006 Jeep Grand Cherokee on Feb 2011 and the next day we began to have issues with the vehicle. We called Drive Time and was told we had to deal with the Warranty department now because the purchase was final.

My husband calls the warranty department and they give him a place here locally to take it and be checked. We went to All Tune and waited two hours for them to tell us nothing was wrong with the truck. He could see us MAYBE getting a fuel injection treatment, but wasn't necessary. He suggested using a higher grade of gas, and this should fix the sputtering while driving. We used 89 gas for a week, and still had the same problem, so my husband called the warranty department back and they sent us to the another service company they deal with for warranty work. The next day, we drop the truck off at American Transmission (7am) and left it with them ALL day. My husband calls them at 5pm after not hearing anything back from them that day, to be told they did NOT have a chance to look at it.

We pick the truck up from them and was then told to bring it back on Monday morning because they are less busy and could get to it then. Two weeks later they guy from American Transmission calls to find out what were our plans for bring the truck back, I told him to call my husband. We make another appointment to bring the truck in through the week, which means we have to take off work. We take the truck in and it comes out that it needs a major tune up that will cost $350, the warranty department refused to pay and we didn't have the money right then and still had to pay the $50 for them to check the truck out. My husband called the warranty department back and they agreed to pay for the spark plugs. REALLY??? Spark plugs, that's a whopping $10 bucks, if that.

Fast forward to today 6/09 and the truck is at the Jeep dealership because the engine light came. Jeep now says we need some sort of shift gear replacement piece and the warranty department ONCE AGAIN is saying it's not covered and they won't pay. So, we are looking at $800 now to replace this part and don't have the money to invest. We pay car payments on time and keep insurance on this truck and don't have the EXTRA money to put into this truck. The real sad thing about it all is, I traded in a van that was paid off for this debt!

hello my name is laura olson and i got a car from drive time feb 2007 and the first 3 yrs i was never late and paid over the payment and when i got the car the first week the breaks were making noise took to drive time people and they said nothing was wrong but still charged me 40.00 and and then i took it to my person and they said the breaks need to be changed and that cost 260.00

so in the last 1 yr or so i got behide due to an on going illness for the rest of my life and i called i sent letters to see if they can help me they charged the loan off and i only owned 2400.00 left and i was taken out of work on put on disabitiy and would not work with me and help me out so i can keep my car they would call 7-10 times a day and give my personal information to my 13 yr old son and

my daughters mother in law and my daughter with out content im not sure what this company is doing but there breaking every law they dont go off there contact and also they just came and repo my car im a signal mother and paid on this call for a awhile and now they can just do what they want and we as the buyers have to sit there and take this because we have bad credit its not right and ill be bring this to the newspapers to open investation or if you can help me thanks

I purchased a PT cruiser from Drive Time two years ago with a very high interest rate due too my credit. About a month ago, I received a letter from a refinance company that was willing to refinance the PT cruiser or the option to refinance for a new vehicle at North Hyundai dealership in Greenville, Tx. for a lower interest. After debating if I should or shouldn't refinance, I decided to get a new car, made the appointment at the Hyundai dealership, started like anything else with paperwork and seeing the car I liked. Once I decided what car I wanted, the dealership seller said, now we just need to run a history report on the PT cruiser to see how much we could offer you. When he came back with the history report, he said sorry ma'am but your car is a salvage car. Not a used car like Drive Time told you. I had all my papers on hand so the car salesman looked at them and he said they have lied to you.

the Carmax report that Hyundai gave me, says that the car is a junk that title could have been washed. The report I got from Drive Time during the time of purchase doesn't say that and they use autocheck. I went to Drive Time, asked them for an explanation and they say they couldn't help me, that I needed to get in contact with experian automotive because they where responsible. Contacted experian automotive by e-mail and nothing, because there's no direct number. So, in reality, I don't know what to do.

I bought a '03 Ford Escape at Drivetime, in hopes of rebuilding my credit. I was happy that the salespeople were very helpful and didn't pressure me. However, it's now February 2011. I bought the vehicle on October 15, 2010 and the SUV began to have issues. I had a mechanic friend of mine look at it and oh, good grief! First, all the spark plugs were different ages, different brands and different types. The 3rd cylinder had oil in it causing the vehicle to misfire. In total, I needed new plugs, one ignition coil and valve cover gaskets; parts equal to $150.00. He told me that I need to see if Drivetime covers it under their warranty.

Okay, so I took it to the designated place and they told me it was just the ignition coil and I needed new plugs. They wanted to charge me almost 400 bucks to fix it and pay no mind to the oil leaking in to the cylinder. I said no and still had to pay the 50 dollar charge for them looking at it. I understand that vehicles have problems every now and again. But seriously! I have had this thing for 5 months and I shouldn't have to be fixing this! According to Drivetime, it's not internal engine parts. Do not buy from Drivetime, you will pay out more in fixing the car than driving it. Ugh!

Any company, whether it be DriveTime or others. No company will help customers with less than good credit. I am writing this because I read all the complaints. Money is about everything in this world we live in. If you need anything (car or credit) without good credit, we are all suckered in by high interest.

I have been having a lot of problems with the car I leased from Drivetime this year. I was behind on my payments due to me spending money getting the car fixed and Drivetime offered to defer my payments, so I can keep the car and continue making my payments. I advised them I did not want to do that and they can come get the car because it would not start and I have put too much money in the car for me to fix whatever was wrong with it.

They agreed to set up a time to come and pick the car up. They stopped calling me for one week and then they started back calling 3 to 4 times a day. When I spoke with one of the people from Drivetime, they told me they would not come get the car and I would have to bring it back to them. I advised them I had some people looking into where the car came from because it had severe work damaged to my engine which caused all the problems I have been having with the car.

They told me, they would continue to call me everyday until I bring the car back to them and I advised them it was harassment for them to keep calling me after I made arrangements for them to come get the car. They advised me they will keep billing my account and putting it on my credit and that is what they have been doing for the past month. One lady stated she will keep calling my job, neighbors, friends, and whoever else she has to call until they get the car back. I should not be the one to return the car to them if I was advised they would come pick it up.

I purchased a 2004 Dodge Stratus from DriveTime. In 11/09, there were problems with engine light coming on. They took it back and they said that it was my gas cap. A week later, the engine light comes on again. When they took it back, they found problems with the weather stripping (filter seal), transervice menu, cam sensor, oil sending unit, oil pan gasket, oil and filter, rear main seal. Three months after that, the engine lights back on. They checked that the oil has never been changed. They put anti-freeze in for the summer or winter but it is not working properly. There are modification problems. I need help getting out of this contract or to get another car.

My account got charged off on August 31, 2010 as of that date based on the payment history they sent me I owed $3253.35 on my 2004 Black Dodge Neon. I paid that $1000.00 on September 21, 2010. Drive Time repossessed my car on September 29, 2010. I know I was responsible and asked for the amount not only to get my car out of being repossessed but to pay in full my account because at that time I could afford to do so. I was told $2200.00 and maybe $300.00 for any fees but they would contact me the next week about anything required.

As of October 31, 2010 I paid them $3300.00 which was my balance. They came back saying I needed to make payments and sent me a notice saying I owe an additional $1510.79 to get my title and I was told if I had any questions to call the number at the bottom on the page on November 22, 2010 it was mailed to me . I received the notice on November 28, 2010. I called the number which was the wrong department they hung up on me and gave me the run around then Friday December 3,2010 they picked up my car and are holding it ransom until I pay some $1510.79 fee they added to my account after I paid it off.

This is **! I hate Drive Time I wasn't even 90 days late when they charged off my account and they refused to help me with my account when I couldn't pay because my loan was too close to being paid off and balance was under $5000.00. I was told by Sara the Manager that Drive Time don't have to tell me about any fees they apply to my account or the terms if my account is charged off that I have to pay the outstanding balance.

Drive Time bills late fees on your account and don't tell you and then when you and make a regular payment Drive Time will apply your payment to the late fee first and cause your payment amount to be shortened and then DT will bill you another late fee. If you over pay or pay early on the account and have a late fee your payment goes to all late fees first and then your normal payment. Drive Time had late fees on my account that rolled over from 2006 to March 2010 after I found out it was on my account. Don't Buy from Drive Time Go to a real dealership. They will steal your hard earned money and car.

I bought a 2005 Kia Rio 9/24/08 from drive time at 24.691% interest the car total price is $432.27 a month at 45 payments. The car since the beginning of 2010 has had all kinds of problems beginning with replacing trunk locks (had to go through the back seat to open the trunk as both locks were broken) engine light noted was on. Did tune up with spark plugs/wires/air filter on 3/1/10 and 2/27/10.

7/5/09, car needed wheel alignment steering was shaky and needed tightening on rt. wheel installed front/rear brakes recently. 4 new tires, battery, it needs a mass air flow filter since April 2010. I have to keep pulling the positive cable off the battery to reboot the computer in the engine to start it it keeps stalling out with all kinds of codes and had to be towed about 6 times within the past 6-8 months .

Also the drivers door last year, locked up and I can't open it up from inside/outside (a spring broke in the door-- its too expensive to fix so I left it since last July 2009. This is the worst car I ever had in my life. I would not recommend it to my worst enemy or anyone else to buy a Kia car anywhere. They should take all these Kia cars off the market. They are garbage. The manufacturer should be responsible enough to compensate the people who are putting their lives in jeopardy driving/owning one. I hate to say this but Kia meant kick in **!

However, it appears that Drivetime either fixed the car and resold it or took the plates off of the totaled car and put it on another vehicle. In any case, we do not own this car and have not owned this car since 2007. It is our belief that Drivetime is operating under a scam and using Identity Theft methods to do this.

We bought a car from DT 2 years ago, that was a lemon from day one. It needed a steering rack, and injectors cleaned. Since then, we are going on the third steering rack. They refused to exchanged the car from day one. I have put lots of repairs in this car; breaks (twice), steering rack (twice) and wheel bearings. Now, the transmission is slipping and the steering rack needs a third replacement. They sell lemons for way too much money and have you stuck with the payments.

After driving my SUV for approximately 9 months, the transmission began to fail. I began to pay mechanics to look at it. I informed Drivetime that I was unable to pay my payments due to the problem and limited finances. I informed them that due to medical issues it was imperative that I have my SUV. I asked on several occasions if they would put me in another SUV and allow me to continue with my payments. This continued for three months. At which time the transmission went completely out and I became even further behind on my payments. My payment became behind, I sent the SUV back and my credit is awful!. Was forced to borrow money for another SUV and they continue to mislead people by their false advertisement.

I financed a car in 2008 and in the past three months, I had to get two transmissions put in. I have had two mechanics look at the car and both of them stated it had water damage. My engine is spotted like it was in a flood or something. I also have had other things happened to the car. My fuses keep going out every time I replace them. Now the car acts like the engine is about to go. When I got the car, it only had 20,000 miles from them driving it from where they got it from to Charlotte, other than that the car was new. I really think I am getting ripped off and this car is no good. The car will be paid off in two years but I do not want to continue to pay for a car that is not worth it. Please let me know if you can help.

I had credit issues and could not purchase a vehicle anywhere with a $1,000.00 down payment except for Drive Time, so I go into Drive Time desperate, carless, with two kids hoping to drive away with a reliable vehicle. Guess what happened? I was victimized. I was sold a 2003 Mercury Sable for $18,000.00 and this is in 2007. The vehicle was only worth $3,500.00 in mint condition. I had no choice because I had mouths to feed. What I don't understand is how our elected officials allow such interest rates targeting the poor and credit challenged. Hello we are poor why do you assume we should pay more for a vehicle then those with more money or better credit!

Get this; I paid more a month on a 2003 Mercury Sable at $400.00 per month then my Friend did for a 2009 BMW 325i at $315.00 per month. How is this legal? Isn't this targeting a certain social class? Don't we pay taxes to have representation against those who thrive on keeping the poor poorer? Why would you charge the socially challenged more? The risk you might say? The risk doesn't come close to being charged over 5 times what a vehicle is worth. I understand there are risks involved in handing over keys to someone who might not pay. That's what repos are for. Okay that's another $1,000.00 fee tops. So justify charging me over 5 time the bluebook value of the piece of crap vehicle that's been giving me hell since I got it. I was not a mechanic and didn't have the slightest idea about cars. I was desperate and ignorant.

Now it's insult to injury. I fall a couple months behind because I'm laid off. I have already paid over $ 12,000.00 into my vehicle and they repo me this morning. Crazy thing I started a new job. What are they going to do resell it for $ 10,000.00? It's only worth $ 1,000.00 tops. It needs electrical repairs totaling $1,000.00 (It dies about 5 times a day on the freeway, etc.) Not even worth trying to get back. Or is it for credit purposes?

I had credit issues and could not purchase a vehicle anywhere with a $1000.00 down payment except for Drive Time, so I go into Drive Time desperate, with no car , with two kids hoping to drive away with a reliable vehicle. Guess what happened? I was victimized. I was sold a 2003 Mercury Sable for $18,000.00 and this is in 2007. The vehicle was only worth $3,500.00 in mint condition. I had no choice because I had mouths to feed.

What I don't understand is how our elected officials allow such interest rates targeting the poor and credit challenged. Hello, we are poor. Why do you assume we should pay more for a vehicle than those with more money or good credit?! Get this, I paid more a month on a 2003 Mercury Sable at $400.00 than my friend did for a 2009 BMW 325i at $315.00 per month. How is this legal?

I understand there are risks involved in handing over keys to someone who might not pay. That's what repos are for. Okay, that's another $500.00 fee tops. So justify charging me over 5 times the blue book value of the piece of ** vehicle that's been giving me **l since I got it. Get this, I fall a couple months behind because I'm laid off, I have already paid $12,000.00 into it and they repossess on me this morning.

What are they going to do, resell it for $10,000.00? It's only worth $1000.00, tops, to repair maybe $1000 ( it dies about 5 times a day on the freeway, etc. ) It's not even worth trying to get back.

I bought a 2002 Pontiac Montana from these people and after the first week, my engine light came on. I called them and they said to check the gas cap and make sure its tight, I did and it was. About three days later, it came on again and this time, I took a picture of it with my cell phone at the stop light. They said to bring it in. I took it to Pep Boys and some wires were loose that cause this; no charge from them.

After two years on a four-year contract, my transmission went and boy was I mad. I called them and they started treating me bad. They were very disrespectful and nasty, basically saying that I still owe them and we won't pay our payments. My payments were $198 every two weeks and I told them that they need to come get this!

I'm doing a voluntary repossession and they didn't want to hear that. They keep calling my job and in the evening, being nasty to my co-workers, and they called all the people on the reference paper, even threatening them and being very nasty. I told them come get it and I am not paying for this car since the transmission blew. I was wrong when I got nasty, so the lady cursed me out and said that if I can't afford it, then bring it to them. I told her if I could drive it, I would. The transmission blew and we'll have someone come get it and asked when I am going to pay for the vehicle. If they fix the transmission for free, then I will submit a payment. She said that it's not gonna happen, so I said the same thing, just come pick this up.

It took almost a month before they came and got it, but the calls kept coming. I even sent emails to their corporate office, wrote a few letters, but they kept harassing everyone I knew. I wouldn't recommend anyone to get a car from them and even a wagon if they sold those. The transmission blew and I was still forced to pay.

Car obtained with loan 2008. Divorce forces change of circumstances 9/2009. Income from 70K to 32K. I have asked, emailed, written (all documented) for payments appropriate to circumstances. Never addressed. They always say they will help but never address. Severe change in circumstances. Single parent, deadbeat dad, loss of income as applied to original loan. Would like to refinance. Car upside down. Worth = blue book 24001. Loan = $12000.

I purchased a car from Drivetime 09/05/2009, and to this date; 07/12/2010, I have never received my license plates, registration, or tags. Yes, almost a year later and still nothing! I contacted Drivetime three times since the beginning of the year. Each time, Drivetime stated they had sent the information off, and that I should contact the DMV. I contacted the DMV only to find out that they had sent the license plates to the wrong address. I then updated that info with the DMV, and they still did not show up.

Sunday, March 21st, 2010, while on our way to church, a police officer pulled us over for no plates. He took my info and said that, "[He] could see that the registration and license was good but for whatever reason, my plates were in lieu and hadn't been released." The officer seemed puzzled at the entire case, and gave me a fix it ticket for July 6th, 2010. Then he urged my husband and me, to call the DMV and our dealership.

Monday, 03/22/2010, I called Drivetime and the DMV about the situation at hand. Both representative attempted to blame one another for the delay of sending out my plates, registration, and tags. The DMV rep stated that they had never received information for the items. While Drivetime admittedly professed that they had sent those documents off in 11/2009.

Fast-forward to the morning of Wednesday, June 30th, 2010, I was pulled over by Hawthorne Police on my way to work while entering the N405 FWY from Imperial. The officer asked, "where are your license plates?". I proceeded to tell him of how I never received them or my tags. He then requested my license, and registration and proof of insurance. I told him that I never received my registration, and I gave him my license. He came back to my vehicle and stated that my license was expired and suspended (which I wasn't aware of) and that he would have to impound my car. He gave me a ticket that said license suspended. Nothing about why he pulled me over initially being no plates.

Plates, tags, and registration that obviously DMV or Drivetime never sent. I called the DMV and told them what happened, they said that they saw in their system where the plate number on my Title belonged to a 2000 Honda, but my car purchased from Drivetime is a 2003 Buick Century! The DMV rep also claimed that they had never received ay paperwork from my dealership and I requested another address change to get my plates sent to me once and for all. The rep then said that I had a failure to pay for a 2006 ticket in San Bernardino County Barstow Traffic. I paid that ticket in full ($812.00) and the affidavit to remove the hold. She said to come down to the DMV and pay to reinstate and renew my driver's license and receive my driving record, all totaling $91.00. I did so on 07/02/2010.

I then drive down to the Hawthorne Police Traffic Bureau to show them my paperwork, only to be told by the Officer in Command that, "We need your registration. Something is wrong with it. This car has not been registered to an owner since 2006. You need to contact you dealer." I exclaimed that, "I have been paying a $400.00 car note since 09/2009, and never once ever receiving any tags, registration, or plates!" The officer then stated, "I suggest you call your dealership, because as far as we are concerned, you've been paying for a car that isn't registered to you and has been registered in over 4years to anyone. You might have a legal case on your hands!" I also paid to reinstate my insurance ($129.00).

I called Drivetime and requested an extension to make my car payment and made them aware that my car had been impounded due to never receiving my plates and that the Hawthorne police stated that my Dealership never registered my car. I then stated that I would not be paying them any more payments until they could show me proof that they had sent off the required documents to register me as the owner of the car. Drivetime faxed me a copy of the title. I took the copy of the title, reinstated and renewed driver's license, and print out of driving record and attempted to get a copy of registration.

The agent then said, "it [the system] will not let me update the registration, because the plate number on the title doesn't match what the DMV records have." I asked what the discrepancy was because I shouldn't have to pay for replacement tags, plates, and registration that I had never received in the 1st place. I paid for those services to be followed thru when I bought the car ($161. Tags,registration,title; $15.00, plates), in good faith that it would be done. She then replied, "Well I cannot do that anyway, because the two numbers don't match, plus your registration has been suspended! "I cried, and said that I couldn't understand how every corporations Department is seeing something different. She then too responded, "You need to contact our dealership!"

In all, Drivetime wants me to pay a total of $729.00 just to get my car back; on top of the $65.00 + $10 per day storage fee the Manheim California Auto Auction in Fontanna (909-922-2261) is charging me since last Friday, 07/09/2010; to hold my belongings and car!!! I refuse, because I feel that from the beginning the DMV and Drivetime had confusion between their entities! I am requesting the help of someone in Consumer Affairs. They are threatening to auction off my car if I do not pay them buy 07/30/2010, and then they expect for me to turn right back around and pay them a car note by 08/03/2010! Please help me, as I feel that Drivetime has dragged their feet with other customers as well!

My vehicle was towed by the City of Long Beach for parking tickets. It was there for three days. DriveTime went and picked up my vehicle without contacting me. It had my vehicle towed somewhere in Fontana, California to be auctioned away before I was even contacted. I was charged $657.00 total to retrieve my vehicle.

In addition, i must pay the auction $395.00, because they made a key to my vehicle (for which they charged me $200.00) without even contacting me to ask me for the key. Plus, I have to pay storage fees all over again which is $195.00 with a total of $395.00. I was not behind on my car note. Yet DriveTime made me pay them for paying a repo man to tow my vehicle from Long Beach to Fontana, California.

I purphased my car back in feburary, well as of march I notice my my engine light came on. I then took the car back to the dealer who gave me the claims number to call, he also suggested o take it to advance auto. Now it's 31/2 months later and I'm getting the run-around over getting my car fix. I cotact the claims dept and they referred me to G&H auto shop. When I took my car there I had to pay fifty dollars for the guy to look at the car, then after he checked the car out he told me that he couldn't do anything to it take it back to drivetime.

i then called drivetime which told me to call the claims number again. In which I did and the first guy I spoke with said that the paper that the guy faxed to them with the problem on car wasn't covered. Then I called them back and spoke with a lady in which she referred me to cottman on blanding blvd.I showed him the paper that the guy gave us and he said that everything on that paper was not relavent for my car. It's all wrong I'm not experiencing any of those problems and it's not my transmission. He said its my engine so he referred me to a engine guy next door to him.

I'm getting the run-round and I only had my car for 3 1/2 months. My car is still under warrenty. I'm five months with a four year old son. I scared that the car will stop while were driving to school and work. I can't drive it on the high-way and I still have to pay a car note every two weeks when I work as needed. I worry that I might be paying for a car that wont move and end up losing my job.

They called me every day, harassing me when my car wasn't working. They called my place of employment everyday about five times leaving me messages. My employer spoke to me about the phone calls. My personal business was known to my employers and co-workers. Very embarrassing and hurtful.

I mean what's the point! There is no security in a useless warranty. It's all about the sale and screw the buyer. I have car with that takes SUV $$$'s worth of gas and that may or may not start often because they didn't bother to fix a fuel actuator. Maintenance (they call it)that should have been done during the tuneup they supposedly did before I purchased the car. I don't know how long I have before it just won't start at all and they say it's not major. If the car doesn't start that is major. So basically I will be paying for a parked car. That's so foul! To add insult to injury sometimes the trunk closes and sometimes it don't. It closed the day I bought but wouldn't the day after. Disclosure is everything! My whole purpose for reporting this is to let others know that DriveTime is not the honorable company they claim to be, please don't get suckered like I did.

i bought a car and it was damaged from day one my service engine light came on the next day the cd never worked the car shut off on me twice when i called them they send me to a mechanic in palm coast the estimate was 591.00 the car was still under warranty and they said the parts were not civered under the warranty they said they would deffer a payment if i paid the labor and they paid for the parts so i agree when the mechanic took out the ac module he discovered the coil behind the raidiator was leaking coolant onto the ac module he said i would have to replace the coil when i nsend them the estimate for the doil they refused to pay so i told them to pick up the car when i asked about the payment that was going to be deffered they said it was not gonna be deffered and it was going on my credit as a voluntary repo if i did not pay the balance they also said the car was never in an accident nor was it reported stolen i have paperwork that says different

In December 2007 I bought a PT cruiser 2002 from Drivetime in Tampa FL. The car was running good when a week later I start hearing a very low noise everytime I turned the car off and my AC will stop working after running the car for more than 20 minutes. I called DT services to make an appointment for the AC to see what was wrong with it and they refer me to Auto Clinic which is the repair place in my area.

The first time I explain this to them, they couldn't find anything wrong with the car because was not doing it at the moment. He recommends me to bring the car in when it was actually acting up and I did. Two days later right after dropping off my daughter at school I go by there and show them what the AC was doing and for them to listen the noise the car was making after I turn it off. This is without counting that they had to keep the car all day and get an approval from Drivetime before they could do anything to it. I had to find my way around there because this is the only vehicle I had, I only had few friends (just relocated to Tampa)and 3 kids to take care, was very hard for me to do but I did. They called me and told me that they could not find anything wrong with the AC but that was few other little things wrong with the car but not to worry because Drivetime was going to take care the bill. He also mentioned that it was a lots of rust in the car but nothing to worry about (but what do I know about cars). Well that was ok I got my car back but the AC problem and the noise was still there. I'm working 60 hours a week, I spend my only day off every week at that Car repair place and they could not find what was wrong with the car. The noise in the car is getting louder and it sounded like boiling water.

Once again I called this place and nothing was done about it. Few days later, at this point I only owned my car less than a month, I come home from work and my car just shake and starts smoking/steaming from the hood. Next day I called this place again, they tell me to bring the car in and at that point they said "Oh my the radiator blew up, you shouldn't be driving this car". They fixed the car after two days and off course Drivetime paid for the repairs but not for my rental that I had to get for two days. My AC still doing the same thing but I just let it go because at this point I didn't have the time to spend in there every week. Few months later I had to spend 500.00 in new tires because the tires were never good from the beginning, I called them and they said "thats maintenance and is not included in the warranty". I understand is maintenance and it was not part of the warranty but when you have put less than 3000 miles in this car and already needs new tires is called your responsibility. I needed my car so I spend the money and put the new tires in. Now we are in the middle of the summer in the sunny Florida and My AC still doing the same thing. My brakes start acting weird and I think is the pads (but what do I know about cars) and don't pay to much attention to it. I called again but they said "no thats maintenance" and I said ok I will wait for some money and I will take the car in to fix the pads.

I took the car to a another company because I moved and I didn't live by Auto Clinic anymore. I tell them that my brakes were not working properly and they did a full check up of the brakes. They called me in and they said "your pads are ok" and I was like cool "but the whole breaking system is bad and blah blah blah" and thats all I heard after the whole breaking system is bad. The repairs were more than $2500.00. I called Dt services, again, in a depression, panicking stage because I didn't have the money and my brakes need it to be fix. After 20 min of arguments all they could said to me was that my warranty was over after 6 month and to bad but it was nothing they could do about it. I only fixed the breaking system for around $1500.00 and the other blah blah I couldn't fix because I didn't have the money to do it. While I'm struggling with the payments and into fixing the other problems a new symptom emerges. Now we are close to Christmas and I don't have money to put into the car. In January I go back to my car repair place to start looking at those things that needed to be address because I was going to get my tax refund and I could fix some of those things. The day I got my refunds, Jan 30,2009, at 430p my car died. I took the car back into my car repair place and they tried and they tried, they keep giving me the car back over the weekend but the car keep stalling until they said to me "take it to Chrysler because we don't know was wrong with the car". They fixed part of it but they end up giving me my 1000.00 back because none of that fixed the stalling in the car. By the way the check engine light was on for like 5 month and Drivetime keep blaming the gas cap.

Now I take the car to Chrysler in a Tow truck paid by my insurance and Chrysler tells me that my car repair place was close to what it was but it was a combination of things and the repairs were $2025.00, on top of the 1000.00 my car repair place put into the car, just to make it run and that it was other issues with the car that needed attention in the future. I have been talking with DT services and Drivetime and they all play me around and nobody cares to help. My car still at Chrysler, me with no money to fix it and on top of that I have to rent a car because I have to go to work and take care the kids. Is now 400am and I'm still up because I'm stressing out about my car. All I wanted from the beginning it was for them to give me another car and at three weeks all they keep saying is that I had the vehicle for 3 weeks and it was nothing they could do about it. Now I'm stock with the payment, the bill, the not knowing if I fix it if it will break or not again and with the stress and the helpless feeling of not knowing what to do. PLEASE HELP. By the way till this day the problem with the AC was never fix.

I bought a car from this dealership alomost a year ago. When I first bought the vehicle, less than two months I had to get a new transmission, a month later a had to change the catalytic converter. When I called the dealership they had nothing to say but if it's under warranty they would take care it. I felt that I was given a lemon and not told about it. The car still cuts off from time to time now. I felt like the deal I was made for the car was a price gouge. I'm paying double for what the car is actaully worth and they played on my emotions of being 8 months pregnant and needing a car at the time.

They sold my car unfairly. They said I was behind in my payments and I was NOT. This is what happened. I could not afford to pay for the registration. Because they added parking tickets to the total. When I first moved here I was not used to living somewhere that you had to move the car on a specific day for street cleaning and I was taking care of a sick daughter and was not working at the time. I could never remember to move the darn thing and I got several tickets before it finally sunk in and I would remember it was Wed. and that I had to move my car!

Because I was not working I could not afford to pay the tickets so they added fines to the registration fee, which made the situation worse! The car was parked on the street and it got towed because of no registration. I was not driving it, I was afraid if I got caught I would end up in jail for driving with no registration or insurance. So like I said I was not driving it. However, I had no place to park it but in the street. The tow company called the finance co. and they (DriveTime) came to get the car. DriveTime stored it somewhere. Even though I did not have the car in my position I still made the payments on time. Daniell called me. Told me she could redo the paper work on the car. That they had it etc. I took the bus down there and did the paperwork although now I do not know why she wanted to redo the loan because at this time I was not behind in the payments.

I thought it was because of the reposition. I just thought that is what they had to do for me to get the car back. She said they repossessed it because they got it from the tow yard. She said I would need 685.00 to start the paperwork to get the car back. I got a job getting signatures for the election and got the money together to pay the 685.00. Which I did. She redid the paperwork and I made the payments. But I could still not afford to pay the registration or get insurance because the signature place got all the signatures they needed so that job ended. She said they would keep position of the car until I got the money for registration and insurance. She did not tell me of any time limit. Evidently I had to have it all taken care of by the 31st. She did NOT tell me that.

She called me to see how things were going. She said she would call me back in one week to check on it, to see how things were going. I told her I was looking for a job, which I was. She called me the next week but I had been to the dentist and was not feeling well and was sleeping. My son-in-law gave me the message. It was about 3 or 4 days before I called her back because I thought she was just checking with me and I didn't have any thing new to tell her. When I called her back she was not there and whoever I talked to said they had sold my car. I repeatedly called back to talk to Daniel to find out why in the heck they sold it, without even telling me. When I got in touch with her she did not answer me satisfactorily so I asked to speak to the manager. When he got on the phone he told me I was 45 days late making the payment which was NOT true. He also said I did not check on my car in 10 days. I had to check back with them every 7 days. Daniel told me that, he said, because they tell everyone that. She did NOT tell me that. He said they sent me a certified letter. They did NOT. I never signed for or receive any certified letter. I had no warning or any idea they were going to sell my car! I would not have let them do that. If it came to that I would have gotten a job in a fast food place if necessary to pay what was needed instead of looking for a permanent job. I loved my car.

I am allergic to something in most cars but not in that one. I could even use the air conditioner and I can never use the air in any other car I have ever had!! I still do not know why they sold my car when I was making the payments ON TIME. The manager said it was because I did not check with them within 7 days. He said it was my responsibility to call them. Daniel said she would call me. He said she did not say that because they tell everybody they have to call them. She did NOT. Just like she did not tell me I needed to check with them every 7 days. Daniel did not do her job and I lost my car because she messed up!!

I made some payments late (maximum 2 weeks late) due to economic hardships. I was only once informed there was a late charge, and I paid it with the payment. Now I have 2 payments left, and when I called to inquire about payoff, I was informed there was a $1000 late charge!

They wanted me to trade in and purchase a new car from them. When I found better terms elsewhere and purchased a new car, this charge appeared. I have a purchaser for the old car, and am now unable to transfer as I can't get the clear title. I offered to negotiate on the late charges as suggested by one of their agents, and the other one said they would not do that. I have received several harassing phone calls from Drivetime. My ex-husband answered the phone in one instance, and the agent fully discussed the past due with him. It is my understanding that this is a violation of the laws protecting the consumer. They only asked his name, before disclosing the details of the account. This violated my right to personal privacy and has caused substantial stress and embarrassment.

I purchased a 2004 4 door Toyota Camry in February 2007. On October 24, 2007 the car started making this weird noise and then it started smoking under the hood and died. The car would not start at all. I came to the conclusion that the car was over heating however I had no idea that it was over heating until the car completely stopped running.

i brought a ford.which they clam only had 70,000 miles on it well i did not have it a year i had to replace the alternater, the tires, a new battery,and the trasmission.now the engine is bad and i have damage tires because of the way the tires sit.i can not get any help with the repairs they want $200.00 every two weeks on a car thats not worth two pennies. every time i try to talk to some one they give me a new storie. they just want me to pay.and i refuse to pay until they help me i will give you more info if you need it.

I fell behind on my payments after losing my job. I filed for my unemployment benefits, and informed drivetime of my situation. They agreed to defere the two payments that were behind to the end of my loan. I told them when I submitted my unemployment, and also informed them that it was pending a phone interview and that I wasn't sure when I would be getting my first check. I didn't collect my first check until a week after my next payment due date. The next time that I spoke with their representative(James M.) I was told that the revoked deferring my payments because I was not able to make the next payment on time, and that I now owed them $806.00 and that my truck had been turned in for repossession.

They also told me that in order to keep my vehicle I would need to make a payment of at least $1000.00 that day(9/6/2007), and that they could not make any other arrangements. They proceeded to call me everyday afterwards threatening me that they were going to repossess the truck and take legal actions to claim the entire amount of the loan, and that they will attach my wages, etc. I recieved a letter today(9/15/07) stateing that my account is delinquent and my past due amount is $604.50. This is an amount that I would have been able to pay. But now that they've been threatening to repossess the truck and the other amounts owed, I had told them to take action and do what they said they were going to do. They still haven't taken action, and I've used the money that I could have applied toward my loan towards other bills.

I purchased a 2004 Kia Rio from the location listed above, January 24,2007. In February through the end of March, the car has been in 2 different shops for the same problem a total of 11 times. Eight have been at Drivetime and 3 at a dealership in the Las Vegas area. The problem with the car is that it has a rough idle and each of these times, the "check engine" light has came on. On three of these occasions, there were 2 stalls in the middle of traffic which nearly resulted in me being rear-ended and 1 which just completely cut off. I have only paid for the car 4 times, had a rental car twice in two weeks (March 16-21 and March 28-April 4), had to pay out of pocket for car rental insurance the first time and at no time did I ask them to rent the car. They just couldn't fix the car. It was becoming an inconvenience.

It was and still is a nightmare because I am driving a car which may eventually be very unsafe. They have driven the car,allowed the rough idle, which is still there, have had the car a total of 10 days and feel that just because they stppoed the light, that it may be the last time. This was said 10 times prior.The last visit to the dealership resulted in it sitting there. They adjusted a sensor which, they say was the culprit but they also said, it had 'bad gas'.I drive the car everyday and know what is going on with it. The service manager has never apologized until the next last 5 day shop visit and that was because he had avoided me so many times before and almost did again when I went in on April 4th to get the car from its latest visit.

Up until then, it was frustration and avoidance. The customer service is poor, even when you call or send emails. No one responds. I was told that I would be reimbursed the first amount I spent on rental insurance because I had missed work and crucial doctor's appointments. When I went in on 04/04, the second stint in the shop, it went from "why didn't you ask to be reimbursed" or "you should have told me" to "I'll see what I can do." I left receipts showing I paid 83.00 and some change. I guess they were never taught that the customer is always right and I will do what I can to keep this customer happy because I am in the business as well and I never let a customer go away unhappy. I fight to get them what they want because my stores do not like complaints. I actually referred a customer to them and now I worry that they may have a problem with their car. I have never told the person about this because I would feel bad and never be able to live it down. For a company to be as large as this and have such a nonchalant attitude about the safety of a customer is beyond me. I rarely travel in the car for fear, the light comes on again and that is no way to live. I am paying for a car that I no longer am happy with.

The service is uncaring and when I left my last service visit and the service manager said they couldn't find anything wrong, I asked what happens if the light comes on again? He said to either take it back to the dealership they sent it to or PAY OUT OF MY POCKET to take it somewhere else. There is a six month/6000 mile limited warranty on the car. Why am I going to pay for this? They sold a potentially bad car and them driving it, trying to get it to stall won't completely alleviate the problem especially if the light comes on again. I won't do business with this company any longer, no more than make the payments and hopefully the car won't have the same problem again. I have filed 2 complaints with the Better Business Bureau which I don't think the company is listed with. When you have management that doesn't care and you are patronized and you are made promises that are nearly broken, then you have been bamboozled. The money and the time lost which no one wants to compensate for is by far the worst. If any other and all other mechanical problems occur with this car, I will file complaints and take it as far as I can. I don't want anyone else to spend their lives in the service repair shop of any Drivetime location. Their corporate offices are unaware of how they treat their customers because if they were, I would hope something would have been done by now. Please address the corporate office as well. Drivetime

7300 E. Hampton Ave Suite 101 Mesa, Arizona 85209.

Maybe the management there may have the ideology that customer's problems Do come first at no matter the cost. I don't think that I would ever want to have my location constantly complained about because to me, that would mean that someone(s) not looking out for the customer's best interest and that as usual, with most car lots, it is about the dollar not the safety and that could be a lose-lose proposition.

Co-signed for son on used car.He made weekly payments.Started with pick up payments which was balance of down payment,(4).He was charged ineterst on this down payment.I paid two late pays plus late charges.Drivetime added interest to the late charges...Son was injured and out of work for three weeks.I have tried to pay off the car.Have asked for payoff.Was given pay amount 3 times.Stayed the same for six months.The car was $8,000.00.

We have paid $21,000.00 so far for this car.The odomitor stopped at 89,000 miles.Do not know why.Had it checked by shop,they said there is no telling how many miles are on this car, even when purchaged due to tampering.learned the car was wrecked after purchase.Tried to get money back.No luck.Suffer fraud, misrepresentation and excessive interest payments and charges.

I purchase a 2004 Dodge Neon from Drivtime of Kissimmee back in Aug. of 2005. My husband went with me, and has a pretty good knowledge of cars, unfortunately he also has a disease of his eyes and is severely visually impaired. I picked the car and drove it and everyting seemed o.k.(it was also night and very dark). The next morning when I started the car to go to work, the engine was jumping and racing. I took it to a mechanic and had it examined and they found:

1: The car had been in major head on accident and the welding work could be observed from the inside. Keep in mind that drivetime gave me a title check that stated that the vehicle had never been in an accident and if it did I had a title buyback warranty, which meens they would buy the car back if that form was incorret.

2: The airbags were not functional which means if I were to get into an accident they would not deploy.

3: The hood would not properly shut and latch, it was just something temporary on there which means I could have been driving and have it fly open.

4: There was a missing motor mount? That's why the engine was trying to jump out of the car.

5: My power steering fluid compartment was glued back together or epoxied.

And Much more was wrong with the car! This is after the 52 point inspection that drivetime did on the car before it was sold to me(yeah right).

I fought for 3 months with them and finally got tired and threatened to get a lawyer, the news, the BBB, and anyone else who would listen to me. Especially since now there was contactual fraud with the title buyback warranty.

I finally was forced to get another car from them, because they would not let me out of the contract. I was told they would apply the money I had given towards the Neon in down payment and monthly payments would be applied to the new car. Another LIE.

I got a 2003 Chevy Cavalier and when I called about the other money being applied I was told that they were not going to give me any money, that they were keeping it for the time I used the Vehicle, like it was my fault that they sold me lemon. So I lost over 1000.00 dollars.

A Couple of months after getting the

new car the Chevy It would not start on New Year's Eve as I was going to a party, believe it or not! I had to get a rental and have it towed to Chevy where they found that the battery that was installed, was done so very badly with the wrong nuts, bolts, screw, etc. My car was not getting enough power and it caused all my gauges in the car to stop working. My car was also shaking badly and when they checked that they found that I had horrible tires on my car and none of them were rounded. So now I need 4 new tires, when Drivetime supposedly had put 4 new tires.

I would never recommend them to anyone, not even for the bribe they try to give and I would never purchase another car from that company. I wish I didn't have to keep the one I have now.

I bought a car from DriveTime,INC (1997 Toyota Rav 4) in 01/04. The car was sold to me at the cost of $11,382.34 with a finance charge of 29.9% which put the cost of my car at $18,382.79. I figured out the cost of the car and at a finance charge of 29.9%, $11,382.34 does not equal $18,382.79, it equals $14,785.66. I have sent letters to Sen. Harry Reid and Sen. John Ensign on this and they told me to send a complaint the DriveTime's customer service, I then sent a letter to the company regarding this matter (04/04) and I have not recieved a response in this matter.

I also sent a complaint to the Better Business Bureau of Southern Nevada and I was told by them that they could not help me because I signed a legal contract and in Nv when a contract is signed there is nothing that can be done to break it (I guess that also applies even if the company is cheating you, which is what I firmly believe). The only thing I was asking for in the begining was an investigation into my account to find out why the finance charge raised the cost of my car by $6,970.45. I cannot afford nor justify paying $400.02 per month for a car only worth $4500 (per Kelley Blue Book) when I could have bought a brand new one for the same price of $18.000.

Bought F-150 ford triton v.6, 4.2 liter engine blew less than yr after purchasing Been in repair shop for 30 days now, still make paymts $400.00 month for vehicle unable to drive or fix, no one wants to fix or unable to fix Impossible to get triton v.6 engine no mechanic wants to take engine apart to fix stating too much work

Ms Salazar @ Drivetime told me via telephone that my car payment due date would be changed from 2/14 to 2/21. and then every other Friday from 2/21 until the car is payed off in November. On 2/17 I received a call from Ramona at Drivetime informing me my payment was late and when would I be able to make it. The money order was put in the mail on 2/14 so that they would receive it by 2/21, the due date I understood was to be accurate. When I told them this, there was no record of it and they said they would change it on the next payment date but this payment would still be considered late. I was blatantly lied to.

I have also received calls from Drivetime at home and work, the latter being a place where I am not allowed phone calls of this nature, for payments that were en route to Drivetime. There have been times when I have received numerous calls a day, each person saying there was no record of anyone calling me before them. They were told by myself on numerous occasions not to call me at work. Each time I was told it would be noted and the calls would stop. Still they continued. I was told there was no record of my saying I was not allowed harrassing phone calls at work.

They have left numerous long and rude messages on my call notes, sometimes even pleading my boyfriend, who has nothing to do with my car loan, to get me to call them.

Even when payment arrangements have been made and everything has appeared to have been worked out, there phone calls have not stopped.

I originally purchased the car in February of 2001 when the company was Ugly Duckling. It was later bought out by Drivetime. I never had these problems with Ugly Duckling and would never had bought a car with a company like this.