
Donna of New Orleans, LA on April 26, 2007
I bought my 2005 Dodge Dakota in April of 2005 from Lakeshore Dodge in Slidell, LA. Within a month I had problems with my brakes and noice from the brake pedal. I took the truck back and they said they could find nothing wrong. The noise from the brake pedal, they said, was typical of the Dakota. My brakes where shuttering when stopping on interstate. Hurricane Katrina hit in August of that year and I ended up in Denham Springs, LA where I continued to complain of shuttering, the smell of hot brakes and noise from the pedal.
This began my relationship with the dodge dealership in Denham Springs, I believe the name was Star Dodge. They replaced brake shoes, roters, etc. and each time I returned with the same problem, shuttering when trying to stop. A mechanic at the dealership said the rotors were warped. I have paperwork to document how many times I went to the dealership in hopes this problem would be fixed. It was never fixed. I moved back to New Orleans in January of 2006 however I had to return yet another time back to the dealership in Denham Springs with the same problem. Inability to stop and shuttering with the brakes. After writing Chrysler's main complaint department, I received a telephone call and was assured that this problem would and could be fixed. That this was just an isolated problem with just my truck.
The last repair work was done in March of 2006. Within a few months the brakes were shuttering again however, I had to have two surgeries late in 2006 and could not continue my battle with the dealership/Chrysler. It is now April of 2007, 2 years of nothing but brake problems have persisted with nothing being fixed. At this point I feel Chrysler owes me a new truck.
I do not feel safe driving this truck and I know it is only a matter of time before someone gets hurt. I work in New Orleans and need my truck. I would be more than happy to leave it with a dealership locally only if they can supply me with a vehicle to drive while they fix the problem. My safety and others safety is at issue here. I have continued to make my payments timely despite the fact that I have a vehicle that does not perform properly.
Despite all the brake problems I have not even approached the fact that the tramission slips. I have been a customer of Chrysler for a very long time and trust they will do what is right in this situation. This truck is a disaster waiting to happen.