DARCARS Chrysler Jeep

On 08 July 2011, my car overheated and I had a tow truck take it to this dealership. The advisor, Anthony **, called me, then, sent me an email on what the technician told him was wrong with my car--both cooling fans were faulty and the water went out of the tube. The technician said that the catalytic converter was faulty and two of my spark plugs were bad so they would replace all six. He said that it would cost $2,421.03. I knew that I needed my catalytic converter done for more than six month ago, so, I told him to fix it.

After droving 18 miles to Fort Meade on 01 August 2011, the car has ran hot again and they had to tow it back to their shop. I only had my car back for that short of a drive. When I called them and asked to speak with Anthony **, they informed me that he no longer works there. They had Mr. Luis ** call me and he left a voice mail on my cell saying that they did a pressure test and the head gaskets needed to be fixed. So, after checking my voice mail, I called Mr. Luis ** back and told him that Anthony never said anything about the head gaskets. Otherwise, I would have had them fix that and I could have got the catalytic converter and the spark plugs done at a later date.

Then, I asked Mr. Luis **, "Shouldn't they have done a pressure test the first time?" He said that they did. I told Mr. Luis **, "So, it should not have cost me $2,400.00. And now, you're telling me that I have to pay another $1,500.00 for something that could have been fixed the first time." I told him that they would have to keep the car until I can come up with the money and Mr. Luis ** said that it would not be a problem.

Engine light on 2006 Jeep Liberty started coming on. Dealership originally said it was an internal computer problem and would be fixed for no charge. Picked the vehicle up and the service engine light came on again. This time, the dealerships went from wrong spark plugs, when the plugs in the car were the original ones that were in it when I purchased it. After that, I was told that the cylinder was warped and needed to be replaced. It seems to me that after playing a guessing game, the dealership finally concluded "well, it's related to the cylinders, so let's just say the unit needs to be replaced." So, I'm on my way today to spend $2000 and, until I drive the vehicle for a while, I still don't know if their diagnosis was correct.

Aug 5 of 2006 we went into Darcars dodge jeep and Chrysler of New Carrolton to purchase a new car. This was our first time buying a new car we were very excited. We came in there with 13,000 in cash for our down payment. We I stated to the sales person we are looking to buy a car .As funny as it sounds we never discuss leasing a vehicle. We talked about credit and fianicing and owning the car once we paid the remaining balance. We never saw the word lease at the top of our contract. Some how we ended up leasing, after putting down a substantial amount of money. We called several times to try to start payment, but was advised by Mr. Michael A to wait after the 27 months to start payment. Still not knowing we were in a lease.

It wasnt until Nov 29, 2008 when we took our car into get service. That we were under a leasing contract. I then was told to call Chrysler financial to find out. I call Chrysler and was then told that I was under a lease and that I would be charged 15 Cent per mile anything over 33,760 and that I will be charged for any damage bigger than a credit card. I said I wanted to buy the car. I wasnt signing for a lease. She then informed me that I could return the car with no obligation. Then were would that leave me Without a car. During the winter with a one year old child, a four year old child with server anemia and a fianc with asthma to catch several buses during this coldest winter ever. She then said that was in your contract and that you would have to take that up with Darcars.

The following day I went up to Darcars on Nov30, 2008. I said I needed to know how this happen. How did I end up in a lease? They were giving us the run around. Management was still talking us in to circles. I then returned on Dec 6, 2008 with my research to demand that they explained to me how this big confusion happens. I spoke with Jamal the financial manager. Still treating us like we were dogs and like we didnt know anything. I told him I have done my research and looked up CONSUMER FRAUD (fraud occurs when the deception involves the advertising, sale, marketing, or provision of goods, services, or property.) He neglected to look at any papers I had and was really rude and disrespectful. He then rushed us out the door without any explanation. Still feeling like we got the rough end of the deal we returned back to find out GOOD MORNING AMERICA WAS THERE AND SO WAS TAMMY D. We then realize that was the reason he was so short with us and he didnt want to bring any negative attention to the dealership. Upon returning we were mistreated and were threatening to be arrested. All we were trying to do is speak to the right people and try to get this situation rectified. They were still trying down play the situation.

the vehicle.

anyone would be treated this way, especially when my parents used to work at this car dealership. The dealership makes the claims in advertising that you will be treated "like family" yet they say the damage is my responsibility. The "Important Consumer Notice" says in part "The automotive repair facility may not be responsible for damage to your motor vehicle under certain circumstances." I would venture to say, if they worked on it, damaged it while working on the dash specifically, then they are responsible.

I bought a car from darcars in marlow heights in October of 2008. It was a used car. Ever since I bought it I have been having problems with it. I noticed the next day since it was dark and I could hardly see. The car had scratches on it, and dents. I had them pull the vehicle history report and it didn't show any accidents but it clearly has dents. They have refused to fix anything on it. I then spoke to them about the oil level, the engine making some funny noise when I start it, my remote starter not working, my engine light on, the brakes sounding funny when I go up and down hill, the steering wheel shaking when braking, and the car making a large squelching noise when I turn the steering wheel to the left and the right. Oh also the traction in my tires in inclement weather.

I have brought it to the dealership several times in reference to the shaking,noises etc. and they have yet to fix it. So I decided to take it to the chevrolet dealer and they thought they fixed the problem. But I was still having the issues. I took it again yesterday on 1/08/09 and they checked my vehicle again and they said that I needed four brand new tires on my vehicle. They said my tires was the reason for my braking problem, the noises, and the shaking of my steering wheel. They told me that my tires were worn on the inside and outside and that darcars should replace the tires because they had to be like that when I bought my vehicle. I took it back to them and they refused to replace them for free even though my vehivle is unsafe. Paul Tibolla offered to give them to me at a discounted rate, then they said the noise is from my serpentine belt and it needed to be adjusted but they haven't done it. Darcars also said that I needed a front end alignment. I don't know why I have had all of these problems with them and this car in the past three months.

I purchased a new Chrysler 300M in Pennsylvania in December 2000. The list price of the car was in excess of $30,000. I recently relocated to Maryland which requires license plates on both front and back. I contacted the nearest dealer to request a front bracket which had not been provided on purchase. The "Manager" attempted to charge me for what he referred to as an "accessory". He became very abusive and told me that he had not "made a penny off me and was not going to give me $25.00 from his pocket" He also told me that Chryslers' problems weren't his dealerships.

I recently had a heart attack and have developed asthma as an after effect. After being berated by this person, I began having asthmatic symptoms and chest pains.

On 10-14-99, I purchased a 1999 Jeep Cherokee Laredo from this dealership. We bought this jeep as a demo and at the time we received it, it had 5,495 miles.

Prior to completing the sale, the salesman and manager told us a wheel had been stolen off the Jeep while it was parked on their lot. They showed us a damage report claiming they replaced the wheel/tire, and all the locks. They showed us the top of the form which described this info and the total of $965.27. we purchased the vehicle for $26,535.00. As soon as we drove off the lot, we noticed it was pulling to the right.

We brought the vehicle back and the dealership allegedly realigned the front end. This helped somewhat, but didn't fix the problem. Then, while washing the Jeep,, we noticed the left front end of the hood had been repainted. Now suspecting this vehicle had been in an accident, I ran the VIN through the NICB computer system in my Police Station. (I am a homicide detective.)

This check revealed that the new "Demo" Laredo Dar Cars Jeep sold us was actually stolen from their lot on 12-31-98, and was not recovered until 02-24-99. At the time of the recovery, the vehicle had been driven 3,941 miles and we suspect had been damaged during this time. I spent approximately one week obtaining statements, police reports, etc. to prove our position that we were not sold a "New" vehicle, but were sold a "Used" vehicle for the price of a new vehicle.

When we confronted the dealer and Vice President of Dar Cars, Mr. A., he denied any wrongdoing and claimed the vehicle was still "New." They refused to take the vehicle back unless we purchased a 2000 Laredo and paid "only" $50.00 over what they say they paid for the Laredo.

As a result, we are stuck with a damaged 1999 stolen/recovered vehicle. We bought a demo because we couldn't afford the $30,000-35,000 price of a new one. Now all the 1999 vehicles are sold and we don't know what problems may occur with our jeep down the line. Finally, I have obtained documentation describing what Maryland considers new or used. Clearly, they are in violation of the state law.

Good work, detective. Now for the remaining piece of evidence -- what does the sales contract say? Salesmen like to describe used cars as "demos" but oral representations are meaningless. We're still awaiting the verdict on this one.

My 98 Ford Taurus engine blew up and the dealership says it going to cost nearly $5000.00. They were only willing to pay $1000. I have a 24 valve V6 engine. This is a brand new car and I didn't expect to have to come up with $4000 in less than 2 years. I have contacted Ford several times by mail and the customer service reps are not helping at all.

I have learned that Ford has had several problems with their Taurus engines since 93-95. I am being forced to eventually turn my car back in for loan default because I can not invest $4000 into a new car and still continue to make payments. Because Ford refuses to stand behind their shaggy low-down defective engines my credit will be tarnished.

This is really hard on my family since this was our family car and I'm borrowing the company car and I don't know when they're going to ask for it back. I've had it well over a month and I just purchased a new home weeks before this happened, and where I live there is no public transportation.