Coggin Nissan

I arrive at Coggin Nissan on Atlantic around 6:45 pm on Saturday, Jan. 26,2012. After browsing around outside looking at a few car with my friend, a Salesman approached us. I was interested in a white 1996 Jeep Grand Cherokee that they had. It was very clean outside and the tan leather seats were in great condition. After taking the car for a test drive, the coolant sensor light came on the salesman assured me that it was a simple thing that would be taken care of. I told him I wanted to make an offer, I asked the salesman if I had to purchase my tag through them or if I could purchase it separately. He assured me that I could, that was the first lie.

Then after going back in fourth and waiting 2 1/2 hours, the deal was done. I asked if the car would be detailed that night before I drove off. I was told yes, that was lie #2. Then I gave them my car to run the transaction. They told me that they would be able to pull all the funds at once, that was lie #3. ,I should have walked away then, but I didn't. Then the salesman comes back and tells me that since they can't run the full amount, they can run the difference in the morning with no problem and I can take the car home that night. So he gives me the keys and thanks me for doing business with them.

I go to the FM and I sit down to find out this is a 'as-is' car and no verbal agreements are honored, and also that i can't take the car home. Because they couldn't pull all the funds, I'm about to lose it at the point, but my friend calms me down. So I go back the next morning to pick up the car that should have been detailed, gassed and ready for pick. So I go in and meet directly with the FM and he assured me that there is nothing wrong with the car and everything is in perfect condition after going through their 150 pt inspection. All lies! I asked the FM about the 3-day return policy, he told me that it was only valid if something major was wrong with the car. So I go to get in the car that's not clean, the salesman never checked to make sure it was done. And I go straight to Firestone to have the car inspected.

The tires on the car started to fall apart in the mechanic hand, there were 4 oil leaks on the car, the coolant sensor was never replaced, and the transmission was in the beginning stages on slipping. I called Coggin Nissan to inform them of the issue, they told me since I was able to drive the car off the lot, there was nothing they needed to do, the sale was final. Now I can't even get them to let me know where my $400.00 tag is.

I will never shop with them again. I have informed all of my family, and my friend was buying a car through them but after my experience, they took the car back. Worst experience of my life. I'm a single parent. This was the last thing I needed, was more money leaving my pocket.

My fiance went in to buy me a 2011 Nissan Rouge at Coggin on Atlantic. It was fully loaded. Two days later, he called them and asked if he got approved. They said, "Yes, come get your new car." Well first of all, they sold us a car with leather that actually didn't have leather! Then, they said, "Well, we can put leather in no problem." It was a problem, a very big problem. It was because it came back with zippers that were white on bone colored leather, and then it was completely filthy with tool stains on it. They were not straight. They poked holes in several places. They scratched my right interior door. They put over 70 miles on my car. They did not put gas in it. And yes, in this economy, I'm counting it! I paid $30,000 for white zippers and dirty seats. And if you put your hand on the arm rest, you may cut yourself because the staples they used were too long.

By the way, did I mention that Florida Automotive put them in for Nissan and they are awful? Anyway, the "new GM" Melvin, who is supposed to be fixing it, has done nothing but talk crap to my fiance. Apparently, they think he is dumb because he's not from this country! Three weeks later from the sales date and two weeks after the market leather installation, we still have not heard a ** word on what they are going to do, just that they are "looking into it". I have contacted National Nissan. It has been two days. No one has called me but once straight to voicemail. And you cannot reach anyone back ever. Why does no one want to fix these seats correctly? I'm confused on the new GM Melvin's position. I thought he could resolve issues. I also failed to mention that the service manager burped while leaving my fiance a voicemail to come look at the seats when they were finished. Yes, I said burped! This is what you get from people these days for $30,000 in this economy - vulgarity, inconsistent behavior, lies, and sneaky and downright dirty business dealings. I don't know how they sleep! I'm disgusted with the way we have been and continued to be treated. It has still not been resolved up to this day, three weeks later.

On or about June 2008, I called Coggin Nissan and inquired about purchasing a 2008 Nissan Altima coupe and having it shipped to Naval Station Naples, Italy. A representative named Kelly M. told me he could ship the vehicle to me but he would need to run my credit to see if I would be approved. Unfortunately, someone signed my name and I never received the vehicle. I was contacted 3 months later by a representative from the Nissan corporation asking me when I would be making a payment on my vehicle. I explained to him that I did purchase a 2007 Nissan Altima Sedan and the payments are being made to my bank Navy Federal. He mentioned that someone must have forged my name on the credit application and that he would look into it.

On April 2, 2010, I ran my credit report because I was headed back to Jacksonville, FL to close on a new home that I had purchased and noticed that I have a negative rating for 120 days pass due on a vehicle that I never signed for. The Nissan dealership in Jacksonville reported to the credit bureaus that I was more that 3 months late on a vehicle that I never received.

On April 27, 2010, I went to the dealership and asked the representative Ms. Cecelia for a copy of the contract to verify that it was not my signature and once it was provided to me, she noticed that it was not my mine. She contacted the Nissan corporate office and discussed with a representative that this negative rating has been on my credit report for over 2 years and had never been removed or rectified. I would like to prosecute this case to the fullest and would like to be compensated for the damages to my credit and credibility for the negligence of an employee of the specific dealership. I would like to pursue all legal matters and sue for damages to my name and credit. I would like to sue for fraud, mental anguish, pain and suffering. The corporation has misrepresented my name and damaged my credit.

We feel as if we have been mistreated.

My husband and I arrived at Coggin Nissan on Atlantic on September 23rd 2007. I test drove a 2007 Nissan Murano and decided to use my vehicle (2004 Jeep Grande Cherokee) for trade value on the Murano. My husband and I and the sales associate agreed upon a verbal amount per month for a lease on the 2007 Murano. We were then asked to see Darius (Fianance Manager - Coggin Nissan)Darius went on to explain that our credit score was not what he had anticipated therefore the price would change per month.

After the common back and forth battle of price per month, my husband and I agreed to accept the offer. We left that day with the Murano. On October 4th ( One full week later)I received a phone call from Darius stating that Coggin Nissan nor their secondary financing company sould secure financing. however he could keep me in the Murano by doubling the agreed price per month. I stated that I would discuss with my husband and let hiom know over the weekend.

On Saturday October 6th I called Darius to let him know that we would not be accepting the latest offer for the 2007 Murano. I explained that I would be in the dealership, October 7th to exchange vehicle keys. Darius aagreed. On Sunday October 7th, After leaving numerous messages for Darius to return my call,he called and stated,Today would not be a good day to meet due to the fact that my Jeep had been had been moved to thier sister location Coggin Pontiac on Phillips Highway in Jacksonville Florida due to the flooding rain that had occured at their dealership to avoid any damage. Out of concern I asked Darius if my vehicle was still in their possesion. he replied yes.

He then asked if we could meet on Monday October 8th. I explained that I had a conflicting appoinmtment that day. We agreed to exchange keys Tuesday October 9th. On October 9th, my husband and I arrived at Coggin where we met Chuck I handed Chuck the keys to the Murano and asked for my Jeep Keys. Chuck Sales went on to explain that my vehicle had been sold to auction and on behalf of Coggin Nissan he was sorry. I explained to Chuck Sales that I had just spoken with Darius and he assured me that my Jeep was in Coggins possesion.

Chuck admitted that had been a lie. Mr. Sales solution was to put me in another 2007 Murano with high miles and a high price tag. After strongly declining, I explained that I wanted my Jeep returned to me. He explained he would try to get it back. And that Coggin had a good relationship with the buyer and they would work together to return my vehicle to me. In the meantime I was given a Murano to drive until further notice of locating my vehicle. At this point I am extremely upset. Coggin Nissan could not secure a deal on the Murano, however they sold my vehicle? How is this fair and lawful business practice?

I went into coggins dealership on a saturday night at 8pm. I discussed a car deal with the manager. I was abit hesitant about the deal they offered-6 and a half year lease with 4 grand down to resolve a negative equity deal on my previous car. At 11pm-2 hours after the dealership closed I signed paperwork and at that time I was told my payment had changed and finally was told the amount required to buy the car after 6 and a half years-8,000. I was tired and decided to do the deal. I thought about the deal all night that night and decided sunday morning the deal was not good for my budget or life goals. I called the dealership and they stated they cannot let me out of the deal and the manager became very touchy to deal with. My fiance and I left the car on sunday morning at the dealership and would have left the keys but they would not take them. On monday my fiance dropped off the keys and they drove the car back to my home and left the keys on my doorstep.

The economic result is huge. This is a very bad deal for my fiance and I and the dealership is refusing to assist in the matter. They have become unprofessional and they state they have applied by the rules of the dealership. They state their is not a 3 day cooling off period and they have no obligation to resolve the situation.

We purchased a SUV from Coggin Nissian. We knew exactly what we wanted and we explained to the dealership how much we wanted to pay. I traded my 2000 Kia Sportage for the Nissan Xterra. Upon the purchase of the car, I have notice on the sales contract that the prices that were quoted were inflated and the new car was not registered in the my name as requested upon making the deal. The car was registered differently than had been requested. The trade-in amount was wrong and none of the paperwork was fully explained when I asked them about it.

When I called Gary about the sales contract and registion he disconnected the telephone. I called the Tag agency and they explained the procedures. We would have taken a different route if they could not have it registered in my or if they were giving us the corrected amount for the trade-in. I have to wonder how many other customers have had to go through this. Now my husband has two cars in his name and on his credit.

We have paid too much for a car than we have to and not to mention paid double on tag registation. I just had that tag re-registered.