Citroen

I went into Citroen in Doncaster and bought a 2008 second-hand car. I was told there were two warranty packages; one being basic, and the other, a top package that covers everything I would ever need. So I took out the top package at a cost of $700 for 12 months. After 2 weeks of having the car, there was a knocking noise coming from the front end so I took the car back.

They said it was the top bearing plates but they will not pay as they don't cover moving parts. Hmm. My gear box is covered and that's a moving part, so is a lot of other parts that are covered but these are not. Where do I stand on getting this repaired? I would never deal with Citroen again. The customer service is terrible and the staff is arrogant. When you have a problem, they just laugh.

I am a Citroen fan, my first car was 2001 XARA, then I went for 2007 C4 GRAND PICASSO Diesel. It is now 103000KM. It is my family car. I always take care about the service and always paying lot of attention to avoid any problems. Few months ago, I found that the motor is losing the oil. I went to the service center asked to check the matter. They changed the oil but could not found a clear reason for losing oil. We agreed to follow up the matter and return back in case it happened again, but it happened again and I went to them direct. They asked me to leave the car for 10 days.

They have to dismount all the motor to see whats wrong and added that 95% they will have to make a full motor repair. Sure I was shocked that a Citroen diesel motor will need full repair after 103000,00 KM. I asked them if they can accept trade in with new car but they refused. They asked to pay for the repair then they will think about the trade in.

I have faced similar problem with AUDI but they paid 50% as good well. But it seems that Citroen got no good well and never cares about their customers. They just want to sell their cars and send the customer to the nearest hell. Is there any one who went to Citroen Hell before can help me finding my way out?

Reference is made to the captioned subject, as well as to my herein under e-mail that was sent also under this subject matter. Although there was no response to my previous herein under e-mail, I'm sending this e-mail also to state the deficiency and the reliability of such Service Center like Citroen. In July 2010 I went to Citron (Ezz El-Arab) in order to change the Actuator of my car (C3 Pluriel).

In September 2010 the same defect that was in the Actuator has appeared again. Accordingly I went again to Citron in order to change the Actuator as it is still in the warranty period (12 months), After the car was inspected by Citron they told me the following "This voice (the defect) will not affect the performance of the car/actuator and we will not change it on Citron's cost" "Why should I accept to pay EGP 2,500 and have the same defect whether it will affect the car's performance or not".

Moreover, in January 2010 I have changed the car's battery in Citron and in September 2010 it broke down. So I went to Citron in order to change it but they told me the following "The Warranty for the car's battery is 3 months". How come when I change the battery from a place outside Citron I get a 12 months Warranty, while when I change it from Citron I get only 3 months warranty. Finally, please be informed that during the period I spent dealing with Citron Service Center I've been totally affected in a bad way, for example: All the time wasted for going and returning back from Citron Service Center regarding the same defects. All the money spent on taxis for going and returning back from my work (60 Kilometers), while the car is in the Service Center to be fixed several times.

This e-mail (Complaint) is sent to whom may be concerned with Citroen's Customer Satisfaction & Customer Loyalty First of all let me introduce myself: my name is Khaled ** and I'm an owner of Citroen C3 Pluriel 2005 (Citroen's Customer) On Saturday 26-12-2009 I went to Citroen Service Center (El Ezz for Service Centers, SAE, Main Service km 28 Cairo-Alexandria Desert Road, Egypt) for conducting the following services:

Changing upon Citroen's advice because of the irregularity of the car's movement. Changing the Actuator upon Citroen's advice because of the existing of a very loud sound in the front of the car. 60 KM Service after 1 day I called Citroen in order to ensure that the first 2 items had been changed, but they told me that they are not changed because they found to be working properly and there is nothing wrong with them. And the two reasons for your complaints were the (Car's Battery & something in the wheels) so I told them to change both of them. (Because I trust Citroen)

So upon this notification and after being sure that there is high cost (L.E 5,000) had been removed from my prepared budget. I started to change a lot of minor (unimportant) things in the car. And luckily for me the car was ready after 2 weeks (for performing the 60 km service and other minor things). Any way; after informing me that the car is ready, I went to get the car on Saturday 9-01-2010 at 9:00 am, and after finishing an internal problem I received the car at 4:00 pm.

Anyway, on 10-01-2010 the same complaints that were the main two reasons for me to go to Citroen Service Center (irregularity of the car's movement & the Sound) have appeared again, so I called an engineer at Citroen, informed him with what happened and told him that I'll come back to Citroen on Saturday16-01-2010 because of my work conditions. On Saturday 16-01-2010 I went again to Citroen Service Center, gave them the car, and went back to my work, then after 2 or 3 hours I called them to check on the car's condition, and heard the following sentence: (The car's Actuator and the Clutch need to be changed because they are defective), and you have to change them (L.E 5,000) N.B: one of the minor things that I changed in the car was #2 Window buttons because I have been told that they should go up and down from one touch.

Then after changing them it appeared that they were wrong and the window only goes down by one touch, but I told them this is not important to re-change them again, without complaining. This was just to illustrate the way I treated Citroen and the way Citroen treated me (Customer). Hope that there is someone who still considers that the word (Customer) is important and still cares about Citroen's Customer Satisfaction and Loyalty. You are kindly requested to feedback the appropriate action that will be taken regarding the captioned situation. Please acknowledge the receipt of this e-mail (Complaint) as well as your intention to reply. Best Regards

I have a new Citroen Berlingo that has only 14000 km on the clock. I took it for repair at the dealer that supplied me the car. This was on 4th August 2010. I was told that it could not be repaired until September as it is impossible to obtain parts in Spain in August. I then sent the following e-mail to the Citroen Customer Complaints site.

The car radio is faulty with no Bluetooth and no USB connection etc. The problem I am told is part 6574RL. I have been told that it is impossible to obtain this part until September from Gran Canaria. I do not see why this part cannot be obtained direct from Citroen. The warranty is worldwide, so why should a customer have to wait to have a car repaired. I would not expect to wait this amount of time to have a simple radio Bluetooth repair solved.

The Company Official Citroen Dealer that I brought the car from is as follows: Moviauto **, Calle Yuco No 7 35500 Arrecife, Las Palmas , Spain. I would like your help to obtain this part to enable me to enjoy the car that I have brought. I await your comments. I had no response apart from automated emails and have followed the email up with various other emails. To date, 2nd September, I still have no response from Citroen. I think that if a company has a site the least that they should do is contact the customer.

Car is now 4 months outside its warranty with 52000 miles. Service manager said should not have happened and to speak to Citroen Uk customer care as he believes a new gearbox should be supplied FOC and the most we would have to pay would be for the labour. Spoke to Ramon at CUK who said that no goodwill gesture would be made as car outside warranty period. When questioned if he thought it was resonable for a major component on a Citroen vehicle to only last 3 years he back tracked and said he would await the technical report before making any offers if any.

Next week call from Raman, Have I heard from the dealer? CUk were not going to give any goodwill.Said that the service manager,Richard, had sent the technical report to CUK. Raman' No we have not received anything. Told him that it was e-mailed as I was speaking to the service manager. All of a sudden 'yes we have it'. Dealer are willing to make a goodwill gesture which CUK will also match plus more'. Asked Raman what the cost would then be to ourselves and was told taht the cost of repair was at least 5000 and we would be expected to pay 2500 +VAT. Told him that I thought this was excessive and he told me to speak to the dealership for an accurate price.

Spoke to Richard at Citreon Hatfield who said the repair would cost 5000 + but again thought that CUK shoulds still supply the gearbox FOC.He gave us a courtesy car in the meantime telling us not to worry and continue in dialogue with CUK. I asked him if there had been any previously reported problems with the car before we purchased it which he replied there was none that he could see but that there was no 'electronic' records on the computer systems for the car apart from that that had been in putted by his service dept which he thought was odd.

I managed to contact the previous owner who gave me the gory details about the car from new in his ownership. It turns out that the car had been returned to Citroen Scarborough on three occasions with trouble from the transmission and on two occasion had thw clutch and flywheel replaced. After the third time and with the gearbox still not right he tried to trade it in back at the original seller, Citroen Scarborough.

Initially they said that they would not part exchange the vehicle because they knew of the gearbox/transmission problems! They then offered him a price so low that he could not possibly except. He managed to trade in the car with a BMW dealer at a much higher and usual amount but did not tell them of any problems. Obviosly the BMW dealer then put the car back through the trade as is usual.

I tried to contact Richard at Citroen Hatfield to tell him this info. Sadly it transpired he had suddenly died two days previously. Told the person who was now taking over of what we had learnt and he said that he would get the regional manager to contact us. A person called David J. called who is now taking cahrge of after sales at Citroen Hatfield. His conversation beggards belief. He thinks that it ludirous for us to expect any compensation as the vehicle is over 3 years old and now out of warranty. Believes that the sale of goods act is not applicable because their warranty was superior and that the car has suddenly got previous history of faults and repairs but they are not obliged to make this known and would never tell a potential purchaser.

I asked him if he would like to put this in writing along with what they were going to charge for repair. He has refused to do this and in fact back tracked with regards to the service history saying that if we had asked for it it would have been supplied. Pointed out to him that told the car had no previous problems by saleaman at time of purchase and also previous service manager said that there was none recorded. Was then told that if I did not agree to have the repair done (which he will not give me a cost for) he will charge me storage for the vehicle and rental for the courtesy car. Again asked him if he would put this 'threat' on paper. He again refused.

I am now awaiting a call from Raman at Citroen Uk HQ as all through this saga. Follow up whilst writing this. Call from Raman, cost will be 2250 plus VAT. Cannot comment about being misold the car and the sale of goods act as not legally trained.He will send in writing CUK proposals with regards to repair and goodwill in writing but would not comment on conversation with David J. Awaiting proposal in writing from Raman. Told him may agree to pay for repair and then take them to court for reimbursement under the sale of goods act due to mis-selling and durability of product. Mentally this has been very stressful for myself and my wife and without the 'goodwill gesture' a finacial burden to us of nearly 50% on top of the price we paid for a vehicle after just 16 months of use.

My car, a Citroen Xsara Picaso, has been at the dealer's for faulty brakes since 29 October 2009. Since then, the brake shoes was replaced, the master cylinder was replaced, twice, brakes were tuned in on a computer, the booster was replaced. Every time, they promised that the brakes would be fixed. And just last week, they told me that the ABS Pump had to be replaced. This is totally unacceptable.

I am paying for their education and mistakes. I have faxed my complaint through to Citroen Customer Services but up to now, nothing positive has been done. I was told several times that I must go fetch my car (and pay for everything) because they can't fix the brakes. This is unbelievable. I am a pensioner, 71 years old. I am not good at handling this kind of stress. I have to rely on others for transport. I am exhausted. The cost up to now is about R10 927-00 not including the latest R16 000-00. So total cost would be R 26 927-00.

Since my initial complaint, I must say that there has been a major improvement in attitude from the service manager Trevor **, and that he has done every thing possible to address the warranty issues. I am still waiting for the repairs to be completed but this is more as a result of the delay by Citroen in approving the warranty work and supplying the parts than any delay by the dealership. I would therefore like to say that despite the reliability problems of the Citroen product, I feel that this particular service manager should be commended.

I own a Citroen Relay Van Turbo Diesel - 12 months old, mileage 40000, serviced in accordance with manufacturer's recommendations. When the engine exploded and seized during my day's work as a delivery driver, the vehicle was recovered to Citroen franchise Evans Halshaw in York. After a long delay of 2 weeks, Citroen finally agreed to replace the engine under warranty. Two more weeks passed and I received a call to inform me that the engine had been fitted but that after testing, the clutch was not working properly. I told them that the clutch was working fine prior to the engine problem. Their unhelpful response was that they only had my word for that as they had not driven the vehicle, obviously, as the engine had seized 20 odd miles away!

However, the real con trick was to quote me $990 for a new clutch! I told them they must be joking as the problem has obviously occurred during the engine exchange and that I was not prepared to accept this. An hour later, I received another call to say that they could miraculously reduce the price by $200. This just shows how dodgy they are and how they try to rip customers off. I still thought this figure was far too high and phoned around to receive three quotes ranging from $350 to $390 from independent van specialists, including one which employed a Citroen/Peugeot Master Technician. I visited this man and was informed that the problem would have been caused by not resetting the self-adjusting clutch before refitting it. It is quite a common mistake.

Armed with all this research, I contacted Evans Halshaw who refused to accept any responsibility and only wanted to know where I had obtained the information. Eventually, I found time to meet the "service manager" Trevor **. I might as well have met the cleaner, he was less than helpful steadfastly refusing to admit any possible responsibility. I asked why they did not inspect the clutch before refitting it and he said it looked okay --duh! As a final offer, I suggested that they could replace the clutch at cost but to no avail. I have removed the van to the Citroen specialist, so that at least the Pendragon Group will not benefit in the slightest from their blatant attempt to profit from their own blundering mechanics.

I did contact the utterly useless, toothless, pathetic Citroen Customer Service and spoke to a person called Ramon who informed that they have no sanction or facility to represent their customers in a dispute with a dealer. I wonder what they actually do, why they exist and why they are paid?

For the past 2 years i have be taking my citroen c3 to the dealership in Dubai. Every time i take it back for the same defect and they just say they cant find the problem. it was a fuel smell in the car when i open the window or turn right. I had a look one day after getting it back and found fuel under the fuel tank. Now how useless must they be not to see that in the first place.

About a year ago i sent the car in to check the gearbox because after the car had been standing for a day and i start driving the gearbox jams in 3rd gear. its an automatic. they said they repaired the problem and after getting the car back,not 1 week later, it did the same again and its been doing that ever since.

the manager at citroen dubai told me that i was the ONLY one complaining and that it must just be me thats imagening it. please i need a answer and solution for this prob.

I was disgusted with their customer service and the appalling attitude that it is ok to sell new cars with potentially dangerous defects because they are slightly cheaper than others on the market. 500 repair bill at time when I was due to start maternity leave - lots of stress and upset caused at 9 months pregnant mainly due to monetary cost and poor attititude of Citroen representative.

in 2002 purchased berlingo from wigan citroen,requested radio code was told we did not need it and if we did just to call them and they would give it us over the phone. phoned then today to request radio code was told to go into bcc and take v5 and radio in to get the code. on arrival we gave them the stereo and then told it was fifteen pounds for the pleasure, we spoke to the manager about the fact we were not given the code on puchase of the car and was told to ring any time for it, we left the dealers and phoned citroen customer relations who told us to ring kevin walsh with our complaint.his seceretary rang us back and said she would speak to wigan citroen.

we then received a call from wigan saying the conversation got heated and they did not know why we needed the code,then they said to plug it into car and it should remember the code,then said it did not have a code. {if this was true why was they charging us fifteen pounds for it this morning}. then they gave us a code to try and if that did not work then there was a fault on the car and we would have to take the car in for a diagnostics check, after all this incompetency i hung up the phone stating i would be complaining about their lack of customer care and inability to do thier job correctly. we then went on the internet and paid to have the code for our radio that should have been given to us from the start, GUESS WHAT!!!!! when we entered the correct code which we purchased online the radio works and the car does not have a diagnostic fault as suggested by wigan citroen.

they are stupid people who think all their customers are idiots and are going to fall for their limp excuses to get a car that is in perfect working order on the diagnostics machine and charge us two hundred pounds for some imaginery repair that never got done because it wasnt needed . i want this complaint logged and at the very laest i would like a personal apology from the manager at wigan citroen and a refund of cost for code and four phone calls due to their inept ability to do things right in the first place.

Our Citroen C1 (June 2007) has developed a slipping clutch after only 35000 miles - most of which has been done on motorways, not around town. Having done some research on the Internet, I suspect that this is a design or manufacturing fault - common to Toyota Aygos and Peugeot 107s as they share the same engine. I have taken the car into the Citroen garage this week, and have told them that I expect the clutch to be replaced under warranty, but they say that this is unlikely as the clutch is only guaranteed for 12000 miles. If the garage cannot replace the clutch under warranty, I will take this to Trading Standards, as I dont believe that 35000 miles on one clutch demonstrates "merchantable quality". If others out there have experienced similar problems, perhaps we could consider a class action against Citroen? Its a real shame as aside from the clutch problem, we are very happy with the car.

Power steering stopped working. Had to deal with a muppet at the call centre who was rude and kept interuppting me. When i explained what happened.

Cost of calls from my mobile plus time wasted trying to arrange other transport

My daughter was locked in our citroen today when I inadvertently locked car with key remote. She was ubnable to open windows or open doors using the interior loc/unlock button. Fortnuately she managed to text me so I could come back & unlock vehicle using remotelock/unlock on key. It took @ 50 mins for me to be notified of problem & return to her. This was an extremely distressing incident for a 12 yr old.

The ZCitroen dealer claims they are not aware of problem. However on web there is an incident on complaints.com of a similar incident where Citroen say they will not disable the safety feature. This could have dreadful consequences if you are trapped in car with remote function on key not available. Please tell me who I can complain to at Citroen & elsehere I notive on wen other similar accounts.

No physical damage. Stress & inconvenience. Potential for serious consequences

I am flabergasted they are allowed to get away with this. Most of my driving is motorway therefore the car has not had excessive use of the clutch nor has it been driven in an irresponsible manner. One of the parts was difficult to obtain because it had been superceded & some websites had complaints from other C1 owners regarding clutch problems leaving me with yet more suspicions, but they even had an answer for this saying that its normal for items to be regularly replaced. This was my first ever brand new car & will undoubtedly be my last.

Apart from having lost all confidence in the car, Citroen & owning a new car, I am out of pocket to the tune of 670 which I can ill afford in the current financial climate, ironic given that one of the main reasons I the car in the first place was because of the cheap road tax & running costs which have just been completely wiped out with this disaster.