Flemington, NJ CITGO, 222 Route 202: I didn't have a credit card on me so I asked that I be given $10 regular gas which I paid in cash. I drive a Prius. So even at today's gas prices, it would translate to about 2.6 gallons, enough for me to go 100 miles or about a third of a tank. The Prius has bars that indicated the amount of gas in the car (In NJ, we don't pump our own gas). The person manning the pump blocked it so I couldn't see what it said. He was angry when I asked for a receipt. When I drove away, the bar never budged. In other words, I believe he pocketed the cash and never gave me the gas.
Consumer Complaints & Reviews
In your Citgo Store, Wilson, NC, in the Brentwood neighborhood, the manager, Melissa, as it says on her name tag, is publicly berating the people she works with. This has not been a one-time incident, nor a one employee alone situation. It makes it most unpleasant to go into the store where I have been a customer for a number of years. I am not alone in this complaint, as there are several of us that have seen this unprofessional behavior. I suggest, you have a chat with her, or you are going to lose quite a few customers at this location. No one enjoys going in for coffee and a snack, or filling up, during the day when she is there.
Somebody is selling corn on the corner of CITGO property. Someone is also cleaning windshields when you drive in. Store is on the corner of Goliath and Pecan Valley.
I just purchased a gallon of 2% milk and a $3 scratch lottery ticket at the Citgo on the corner of Talcottville Rd and Reagan Rd in Vernon. The change due was $3.71. The cashier gave me $3.70 back. As I was putting my change back into my wallet, I actually counted the change because I didn't see a penny amongst the coins and I was pretty sure he didn't round up and give me 4 extra cents back. So I looked up at him and asked for the penny, and without saying a word, he took one out of the extra penny pile next to the register and handed it to me. This has happened to me more than once and I am tired of just walking away aggravated. I can only imagine how many people this happens to on a daily basis...thousands. Those pennies add up and I am pretty sure all this extra revenue isn't being reported to the government. That will be my next step!
This morning at 8:55 a.m., I purchased $10 worth of regular gas. Whereupon, the attendant stated he refused to accept my debit card purchase if I did not fill up. My tank costs me $50 to fill, and with the high prices, I rarely, if ever, fill the tank. I explained to him that I purchase my gas, as well as cigarettes, at this station at least four times a week - my place of employment is around the corner.
As I explained this to him, he proceeded to rant on me that "you people are lucky this gas is cheap, and "in India they're paying $6 a gallon, you don't know how good you have it here, etc., etc., babbling on in a loud voice about America, and a few other racial epitaphs I could not understand because of his thick Hindi accent. In closing, he wound up accepting my debit card and I drove off to work, leaving him still ranting about his horrible life in America, and heard a few more racial slurs that included the word "white" in it. Other attendants there are very pleasant to deal with. Thank you.
Negative five stars! I had an awful, terrible, and aggravating experience at the Citgo Jonesboro in Bessemer, AL. They charged me twice for the same transaction telling me it won't be charged twice. They kept telling me to come back the next day. With each day I am spending gas money. I was told to bring the checking account information for proof. I did that and they still said to come back.
They're a very bad business which I won't ever, ever, ever want my worst enemy to be dealing with.
I purchased a pack of Newport 100's in a box (cigarettes) at between 3:30pm & 4:30pm and when I opened them, the filters were brown and appeared to be like they were smoked or wet. So me not knowing what the cause was or the freshness, I returned to the store to exchange the damaged pack for a new pack at about 5pm. When I got in the store, the owner was busy checking out customers so I spoke to his wife about my complaint. She told me to wait and speak with her husband so I did.
He told me, "No you did not buy these cigarettes from here". I informed him that I did on numerous occasions and he said, "Well, you didn't buy them from me, I didn't sell them to you". He refused to exchange them or refund me my money. Then the owner asked, "Where's your receipt? Who sold them to you?". I told him that I never receive nor do I ever wait for one for cigarettes and I didn't think it'll be a problem since I was a long-time regular customer for cigarettes.
So I left out of the store and as I was leaving I saw the employee that sold me the cigarettes. I asked him if he could please come in and explain to the owner that I did indeed buy from him. When the employee informed the owner that I was truthful they, owner and his wife, became confrontational and told me, "Well, we don't get refunded for our products so if you have a problem with the cigarettes, you need to take it up with the cigarette company".
So I took photos of their store and I told them I will be posting them on YouTube, Facebook, Google, etc. and tell the world about their customer service and the problem at hand. The owner and his wife then said sarcastically, "Okay, that's fine, thank you, you do that then", and I replied with an attitude, "Oh, don't worry! I will". I left the store and after I left, I remembered consumer affairs so I returned to the store to write down the name and address of the business.
