I have a 2009 Camry Hybrid. Approximately 4 weeks ago, it stopped while running. When the car stopped, the "Check Hybrid System" light came on. The car was towed to Charles Maund Toyota so they could diagnose the problem. I was told by Wes (mechanic tech) that the CRV mount was gone and the axle wasn't into place and that the only solution to the problem is to replace the engine which cost approximately $8,000 and it is not covered by Toyota. I researched and found that the common problem to the '09 Camry Hybrid is that it would stop while running. Toyota would need to thoroughly look into the engine and they might have to replace it under their cost.
My car is under warranty. If there should be any defect on my car, Toyota would need to take care of it. That day, I came home knowing my car was not fixed and I was afraid to drive it anywhere. I called to speak to the service manager but could never get in touch with him. My husband and I tried to call and talk to him about the bias that his technician gave me and it was unsuccessful. We left him many messages and there was no call back. Last week, I contacted Toyota customer service. On Wednesday, 5/18/2011, Nicole told me she would try to help me and contact the service manager. On Friday evening, 5/20/2011, another male representative called and left me a message saying they were still trying to contact the service manager.
I cannot wait any longer. My car needs to be looked at as soon as possible. I've been borrowing my friend's car and now, she's back in town. She wants her car back. I don't want to drive the Camry because I am afraid it would stop while running like it did again. Also, when I took the car home, there was an oil leak on the bottom of my car. There wasn't any oil leak when I took my car to Charles Maund Toyota.
