We have Kenworth 09 T800 with CAT engine with 290,000 miles on it. It broke down and was towed to a dealer for the second time for the past 5 months. We have a problem with regeneration system and replaced the ARD head which cost $2,500 in January 2013, plus towing and other expenses. Now we are in again for a major repair - 2 turbo, DPF filter, sensors, cooling system, etc.- $15,000. I would love to join a class-action lawsuit against CAT. Help, please!
Consumer Complaints & Reviews
I purchased a 2008 Kenworth T660, and it has a C15 ACERT CAT engine. I’ve had nothing but problems with this re-gen system. I only take the truck to Kenworth dealer to be serviced. Well, I used the Kenworth dealer in Wisconsin all the time, but it just happened that I broke down in Greensboro, NC in March because the check engine light was on and DPF light. I found out that my ECM hasn’t been updated since 2009. It’s 2013 and in all the shops I’ve been to, nobody seems to catch these issues. I’ve had to pay for all the troubleshooting and costly repairs do to this. This is really sad.
You purchase a $127,000 truck, and you have this issue that’s recurring. What can be done about this issue with re-gen? I broke down now in Carneys Point, NJ and waiting to go to the dealer on Monday. It has been broken down since Saturday, 5/11/2013. I’m losing money. I just had a re-gen problem a month ago and replaced all the sensors. Right now, it’s right back in the shop.
I have a 2006 Freightliner M2 with Caterpillar C7 Engine. I brought the truck to Horwith Freightliner Dealer in Northampton, PA for repair. The truck won't start in the cold weather. They told me that the Injector #6 was bad and they replaced it. The truck had the same problem. Then they told me they needed to replace all of the injectors which they did. The truck still had the same problem. Now they said the fuel pump was bad. They put a new one in and guess what? "The truck still won't start". Oh man, now, they said they needed to replace the fuel check valve and there was no progress either. Now they called me to say they needed to replace the oil fuel pump because they think that is the problem. They replaced it and guess what? Again, "Truck has the same problem, even worse now."
I keep calling them to get an update on this truck and there is always something wrong and they can't figure out what is exactly the problem. In the meantime, time is running and they have this truck for more than two months now and I don't know what to do. I don't know what my rights are to fight this dealer that obviously, they, over and over keep guessing and replacing expensive parts that are in good working condition. I need somebody to help me with this matter. I definitely need a lawyer that knows how to fight this kind of problems. Please respond or call me.
Caterpillar C7 engine - Caterpillar has cost me thousands of dollars because of a faulty product. All - injectors and a fuel. The pump sheds off metal and ruins the injectors. They know about the faulty pump and will not help. This is not right. I want to do a class action lawsuit against them. I've found a lot of people with the same problem. We cannot let them get away with this!
I bought a new 2006 GMC C7500 with a Cat C7. I have a small business and have only put 13,000 miles on the truck in 6 years. I selected the Cat motor for reliability figuring that with as few miles as I use the truck, I would never have to repair it and only perform maintenance. My bill for a new HEUI pump and injectors is nearly $6,000.00. Cat said they would be nice (ha-ha) and pick up 30%. If there is a class action against Cat, I would love to know about it. Even the repair shop told me it was a typical problem. My question is why in the heck have they not been held responsible for faulty parts in a 500,000-mile motor?
Our 2010 Pete is being towed in for regen problems again! I think this makes five! It is getting to where it spends more time in the shop or on the back of a tow truck than on the road. I found this website and I guess we are not alone.
In June 2006, I purchased a new Caterpillar 312cl excavator from Caterpillar for 82000 plus VAT and interest on the finance. The computer went in the machine. The side door fell off it; the starter went in it; the batteries went in it; the track adjusters went in it; the ignition went in it; the alternator went in it; all within a year of purchasing it. Cat refused to fix the machine. It was minded like a baby, polished and waxed once a week, greased every day, oil changed and all filters every 200 hours. In May 2007, I purchased a Cat 320c used from Cat. They told me the machine was purchased new by a reputable company in County Meath, Ireland. I was told by Cat that the machine was a 2004 model with 6800 genuine certified hours and that it had never dug a hole in the ground. It was used with a grab on it lifting recycling materials.
The machine was delivered to me after Cat resprayed it and within an hour of delivery, it overheated the engine and hydraulics. I rang Cat and they didn't believe me. They refused to send out a fitter. I waited 2 days for a fitter. Eventually after a new thermostat, cleaning the whole cooling system coolers, radiators and replacing new pipes for the air-con under the cab, we eventually solved the problem on the overheating. Then the fuel filter failed and the air filter and all filters failed. This was within a week of purchase, after cat allegedly fully serviced the machine. I found out that cat did not service the machine, then it started to blow hydraulic pipes. One by one, it blew off all the hydraulic pipes and became unsafe to work so I had no other choice but to park it and hire a machine in to do the work my own machine was meant to do.
I then found out that my 2004 machine was actually a 2001 machine and that it had been clocked by 500 hours. I also found out that this machine never worked for any company in County Meath. It was actually purchased by the Cat dealer in an auction in Belguim, and I had been told a pack of lies by the salesman whom I trusted. The third machine was a Cat 312bl excavator which I had for 9 months and one day, I was operating it and it caught fire and burned itself out past fixing. It had overheating problems all along from the time of purchase and Cat refused to fix it, mainly because they didn't know how. Like all the other problems I had with Cat machines, they didn't know how to fix their own brand of machines. I have lost my business and I want to be compensated by Cat for it. Their lies and breach of my human and consumer rights will not be overlooked. If it means I have to travel to their headquarters and protest, I will be compensated for the damage they have put on me. My credit history is ruined. I can never buy land or get a mortgage because Cat sold me bad machinery that I couldn't pay for because it broke down.
I purchased a 2008 Peterbilt 386 truck with a Caterpillar ACERT engine in it on October 29, 2010. I’ve had nothing but problems with it. It’s been in the shop about 15 times for different reasons, but mainly for the emissions part of it. Last time it was in the shop, it was the ARD head, which cost me $3,000 (no warranty coverage). It is right now in the shop for repairs that will cost $3,177. There’s no warranty coverage. The truck only has 495 thousand miles on it. I’m very angry how Cat is treating this matter. I will never buy a Cat product again. I will fight to get my money back for all of the repairs.
The truck (2008 Peterbilt regen system) has been in the shop around 39 times since May 2008 when I bought it new. Peterbilt has offered $20,000 to settle a pending lawsuit but I still owe $50,000 and could not afford to pay for upcoming repairs and still make payments. Peterbilt should stand behind their product and pay all of the truck owners a reasonable amount for our headaches.
I purchased a new truck in 2008. The Truck has been in the shop 10 times in the year 2011. The truck is currently in the shop now for repairs that were estimated at $2,500 and are now at $3,800. I do not have the finances to pay the repairs and I am not getting a remedy from Cat, Peterbuilt, or the finance company. As a result, I have been off work for over a month and I am in jeopardy of losing the truck that was purchased through the TERP program. I need assistance expeditiously!
I purchased a 2008 Peterbilt and took delivery in June 2009. This truck (DPF) has caused me nothing but trouble and money. It has been in the shop for 2 turbos, DPF failure (the entire element was changed), 3 ARDs, inline fuel filters, various sensors, all 6 fuel injectors, all more than once. Down time is unbelievable! The warranty, 60 months, 500,000 miles covers nothing at all to do with emissions. The government has forced CAT to produce a motor. They did and now they don't even stand behind it. If it wasn't ready to be marketed, then CAT has a responsibility of not selling it. The light that imitates the regen doesn't work 99% of the time and that guarantees a trip and a few days at a CAT repair shop.
CAT decides, after the fact, to get out of the engine making business. A little too late for all of us that have spent 125,000 for a truck worth nothing. Yet we still have to make a payment. They need to be held accountable. Would you want your family in a car driving next to a truck that derates and then looses power? Which means no steering, no brakes! This is what it has come to. It is time for the government to make a recall of these trucks, remove the DPF and acknowledge that the industry is not ready for this. You cannot make a diesel run cleaner than a car. It is not possible. It is like comparing a man to a woman or having a man impregnate another man, it is not possible. See my point? Seriously unhappy consumer. I am willing to take it all to the bank to hurt CAT the way they hurt me financially! Bring it on.
We purchased this generator for our factory by paying more than $60000 or Rs 3800000. And within 2 years we have paid almost 30% of its price for its maintenance and faulty parts.
This is a blood sucking machine and company. Its customer service in India is zero level. Caterpillar Business partner in India which is Tractors India Private Limited (TIPL), is very poor in its service. We have to wait for weeks to get a faulty part replaced even after paying hefty amount. Our factory sits idle because of this faulty stupid product and suffered huge losses. There is no response from the company. They are too big so they won't get affected but in long term- truth prevails.
A sincere request: do not purchase Caterpillar products in India for 1) customer service zero. 2) stupid careless business partners like TIPL. 3) expensive and non-available parts 4) Cummins are 500% better than them. Our business houses have more than 10 generators of different brand since years and all are very good. This is the blood sucking machine.
In 2007, we purchased 4 brand new 2008 Kenworths with the C15 Cat engines with the extended Cat warranty. Two were purchased off the lot and two were special ordered for heavy haul. All trucks have had regeneration problems, one in particular was constantly in the shop and is still having issues. Two of the trucks are still under 500,000 and the two heavy haul trucks are both still under 300,000. At around 300,000, the actuator bolts (we have not idea what the heck those are) failed on one of the trucks purchased off the lot, and also broke the cam shaft as a result of this happening. We called the dealer, and were told that the other three trucks had the upgraded bolts.
Approximately 3 yrs later, the second truck purchased off the lot had the same thing happen to it. In addition to this, the bearings failed in the fan clutch but the driver caught it before it went through the radiator. At this point, we went into the dealership in person and inquired as to any recalls on these issues. We were told once again that the heavy haul trucks had the upgraded bolts, and the fan issue was just an isolated incident, and were informed at this time that Cat would not replace any of these bolts until they failed. This is an ongoing problem that Cat is aware of.
At the time I am writing this, I am sitting in the parking lot of a truck stop in Texas in my heavy haul truck with the upgraded bolts that have failed. We have been informed that in this area, it will be at least 4 weeks before anyone can even look at a truck with engine problems. My truck has 284237 miles on it. The second heavy haul truck has not had this problem yet. It has 274567 miles. But it was in the shop less than two weeks ago having a new radiator and fan clutch assembly installed after the bearing failed and put the fan through the radiator. We were informed at this time by the warranty department that the fan assembly is not part of the engine but in fact, part of the chassis (go figure). This cost us almost $6000.
With time lost, towing bills, lost freight and repairs not covered under warranty for one reason or another, it has cost our company several hundred thousands of dollars. We are now starting to lose customers because we cannot provide dependable service. What good is the extended warranties if they will not stand behind their products. We understand that they were hit with massive government mandates and EPA and CARB standards that they were forced to comply with in a short amount of time. But that doesn't give them the right to not stand behind their equipment.
We have proudly owned Cat engines in our trucks for several years. It saddens us to see Cat engines fall to such low standards.
I purchased a new C13, 2008 International truck and have had nothing but trouble with the regen system and turbo on it. Over the years, it has literally cost me 10's of thousands of dollars in repairs. It seems that no one wants to stand up and take ownership for a product that is clearly not working properly. The small amount reimbursed under warranty is nothing compared to what were the ongoing problems. I am at the point now where I have got to sell it as I certainly can't afford the repairs to keep it on the road. Over a 28 year period, I have always bought Caterpillar, shovels, backhoes, track loads, rubber tired loaders and packers, it looks like that will change.
I have a C-7 cat 100,000 in the past few years. I have about 12,000 dollars from new ECM to injecters, now the #6 injecter has gone out for the second time in less than a year. I was told it was covered at no cost to me then called back and told that the pump had failed and metal put in the fuel system and the #6 injecter was no longer covered, and all the injecters and the pump at a cost to me of $7000 dollars. Can you help please?
In June of 2010 the turbo blew on the Caterpillar engine of my Peterbilt. The truck was towed into Dodge city, Kenworth. A new air-to-air turbo and new air filters were installed, totaling a nearly $6,000 in payment. In November of 2010, the shaft of the turbo broke in half. I paid for another turbo for $1,900. I was informed today, February 12, 2011, that it will not be covered under warranty! They said (CAT) a foreign object, went through the turbo.
How would this happen with a new air-to-air and air filters? What is the point in having a warranty when CAT will not stand behind it. This is the 5th truck I have owned with a CAT engine and will definitely be the last, especially being out $3,500 in work and $2,500 in repairs.
In Feb 2009, I bought a 2009 International 9900i, with a C-15 Cat engine. It had broken down about 14 times since then with re-gen problems. I have sent many e-mails and pictures to Cat and international reps. I was given a small amount of money from both companies to compensate me for my extra meals and motels. Since I have been having these re-gen problems, my bank account has been in the red and my line of credit is at its limit of $70,000. This truck is going to bankrupt me and I may lose my home.
How many thousands of C-15 Caterpillar regeneration engines are out there that Cat cannot or will not fix?
I have ten of them with a 48 month and 600,000 miles warranty and they refused to cover anything under that warranty. These are Peterbilt trucks with 300,000 miles. Either Cat blames Pete or Pete blames Cat and I get the shaft. I agree with a class-action suit. This has been going on since June of 2007.
In the first six months, these ten trucks accumulated 147 days of down time. I paid tow bills, drivers, motels, and lost revenue to the tune of a $120,000. It hasn't gotten any better. Cat did offer $20,000 if I would agree to not join any class-action suit which I declined.
We bought two Peterbilt trucks with the newest tech and they have been nothing but problems. ECM and Regen, my trucks, spend more time in the shop than on the road, and you get the same pat answers from Caterpillar. And then they need a service update and the Cat dealers don't have the parts. It's time for a class action suit. I lost work and money.
I bought a Peterbilt truck with a Caterpillar engine. The engine has been nothing but serious problems since new and the warranty is almost up. The problem still isn't fixed. Caterpillar told me there's nothing they can do but the engine that they provide is worthless. I paid top dollar thinking I bought the best engine, when clearly it wasn't. With the downtime being fixed, it cost my business a lot of money.
I have a Peterbuilt tractor that has a caterpillar motor in it, I have had to have the same kind of work done on this motor 3 times, does this constitute lemon law or is there something different for the truck.
On May 18, 2006, I was experiencing power failure. It was then that I sought Quinn Power Systems Caterpillar of mechanical sevicing. My Truck is a Peterbuilt 2006 model 379, the engine is a caterpillar product.
I was informed the injectors on the truck had malfunctioned and that the replacement of the injectors were under warranttee. So, I preceed to leave Quinn, Having driven about 55 miles I again begain to experience power failure and had to return to Quinn for servicing.
Upon returning to Quinn, I reported I was having the same problems with power failure. Only to be informed that the same injectors had failed again.
Having replaced the injector again Quinn released the truck. Having driving about 20 miles away from Quinn Power System Caterpillar I again underwent power failure, immediately I return to Quinn only to have the truck stall in front of the service gate.
Upon returning for a third time, I was again told that the injector where failing, at this time I requested that the computer be check-out at this time I was informed that authorization had not be authorized at this point. I preceed to ask why and to this day no answer.
Having been out of work for 03 weeks I preceeded to call Peterbuilt of Shrevport, LA were I initially purchased the truck to request assistance; only to be informed that because the facility was in California that they were unable to assist in the repair.
I then call the Caterpillar Sevice Help Center on to be directed to Mr. David Jin who has been and obsticle.
On May 30, 2006, I inquire about the fuel analyzes results only to be informed that results were normal. At this time I requested a copy of the results and latter fax a copy to Peterbuilt of Shrevport.
Finally, On June 02, 2006, I was directed to come into the office for a meeting with Steve Proffitt only to be informed that a foriegn substance produce from later testing results.
Mr. Proffitt preceeded to inform me that the forgien substance was the cause of power failure, as well as, informed me that the warrantee was void and that I would have to cover all cost involved in the repair. I was at lost,
I requested the results from the analyzes, only to be denied. I then ask why? You gave the results from the first test. He then stated He couldn't.
I proceed to request a report on all the work that had been to my truck Mr. Proffitt only provided me a partial report. I ask what would the cost of the repairs be, Mr. Proffitt was not aware. I preceed to ask if Mr. Proffitt had tested the injectors, the filters or the stacks at which time Mr. Proffitt state No! I asked how I could go from nomal to negative and I am waiting for an answer.
I purchased a boat September 1998 equiped with two Caterpiller diesel engines. On April 29, 2002 an exhaust valve in one engine broke caused by obvious defective material used in the manufacture of this engine. Since we were on our way to the Bahamas we the boat was delivered to the service location Pantropic in Miami on May 1, 2002. We live two hundred miles from this location. The entire engine was removed and dissassembled and replaced with a new short block.
We are 1-1/2 years passed the expressed warranty.I was advised Caterpillar would, as a good will jester, cover the cost of the parts but not any labor. Caterpillar will not respond to the suggestion of a "Implied Warranty".Today is June 1,2002 and The boat is still in Miami.