Carmax

I got my 2010 Acadia in February 2012. I had it less than a month when the AC would only blow hot air. I made an appointment to have it fixed per the warranty I purchased. The first available appointment was in 2 weeks (not acceptable service). Then they tried to tell me that it was due to corrosion and not covered under my warranty. Nothing will corrode that quickly and obviously, it wasn't checked prior to my purchasing the car. Now, it's May 2012 and I have multiple leaks on the garage floor. My brother who is a mechanic checked it out this time.

It's apparent that nothing was checked out/repaired before CarMax sold me this car. I have another appointment to get these fixed (as my deductible is less than the cost of the parts, I would have to buy), but I am waiting for a call back from the manager so I can tell him of my bad experiences. Also, I am nervous for what's going to happen next? It could be anything and with 2 small children, I am afraid to go anywhere in my car, which I purposely bought to fit my entire family! CarMax is one big scam and do not treat their customers right after the sale is completed.

After a flawless first experience buying my Lexus at the I-10 location, I decided to buy another car from them. This would be my son's first car purchasing experience. It turns out this has been the most frustrating and most unprofessional car experience in my 44 years! I ordered the car on March 2, 2012 from Florida, paid the transfer fee, and waited over a month to get it! It is the 24th of April and I still have not been able to obtain it! The excuse: non-working turn signals that has taken two weeks! Between the incompetence of the CarMax technicians to the unprofessional managers (**) who don't call back, I have been patient and understanding, but this is a nightmare! Please help!

2005 Jaguar was in for an oil change. The oil pan gasket leaked. Extended warranty covered oil leak. The tech found the right side half shaft was seized in transfer case during removal of shaft for oil pan removal. It reassembled and cleaned underneath. It was test driven. The vehicle now has vibration during driving. The repair facility (Patrick Jaguar Naperville, IL) says: "Transfer case overheated, causing shaft to seize up." How and why did the transfer case and shaft heat up are my questions? The car has been serviced religiously since I bought it in 2006 from CarMax in Naperville, IL. The extended warranty company refuses to return calls to us and Patrick Jaguar. I'm totally unhappy with CarMax and the warranty company. Terrible customer relations on the warranty company.

I purchased a Mazda CX7 in April 2011 from Carmax. At 4 months of ownership, I experienced a loud noise which turned out to be the Turbo System. I took it to a Mazda Dealer for servicing and was told that not only that the Turbo System ($2,500.00 out of pocket that I had to pay) had to be replaced but that my engine was full of sludge and it was extremely bad (the reason why the turbo went bad). The Mazda Corp and MaxCare Extended Warranty refused to pay for repairs stating that "I failed to maintain the vehicle properly."

This vehicle was part of a Fleet Service according to the Carfax and the salesman assured me that the vehicle went through the proper checks before being purchased. During the time that the turbo was fixed, I was told that some of the sludge had been cleared out. It is exactly 1 year and after 5 oil changes, engine flush, etc., the sludge is "the worst that I've ever seen, it's like peanut butter," according to several Mazda mechanics. Also, the Turbo System and engine will have to be replaced! Again, Mazda Corp and MaxCare Extended Warranty are refusing to pay for anything!

Missing $1500 downpayment: Thank you for you time. I am sending this email in hopes that someone on your staff can assist me with an issue or provide any feedback that might lead to a fair resolution. On 3/29/2012, I arrived at Carmax Stockbridge location to make a final decision on the type of car I wanted to purchase. This day turned out to be the worst day I can remember in a very long time because of workplace integrity issues and the company's failure to make good to a customer that came to do some honest trading but instead was robbed of $1500 and dismissed to Mt. Zion Parkway to walk back to Columbus, GA. For the better part of the past two weeks, I had been in contact with a specific Carmax salesman about buying a car (names can be submitted upon request). Over the phone, we had the usual question and answer session. I was told what information was needed and it was promptly submitted to the salesman by fax. I was approved for an initial loan of $17k for a specific vehicle while we were communicating on the phone. Arrangements were made to arrive at the Carmax location on a specific date (3/29) to complete a purchase and be on my way back to Columbus.

I was not alone upon arrival, I arrived with two companions. One I did not know and he sat in the waiting area and the other a good friend I have known since childhood whom I asked to meet me at a location and to drive me to Carmax to do a purchase. Since he was in the area already, it was not a problem for him. I test drove two cars. The first was a Nissan Versa and a Chevy Impala. While out driving the Versa along with the salesman, I was reminded of the downpayment and we made a stop to withdraw the $1500 payment for processing (receipt available). As per a previous conversation with the salesman, the payment should be cash because Carmax does not accept debit or credit as downpayment.

Later, this was found to be not true. I settled on the 2011 Chevy Impala at 15k. The salesman and I went into room number 4 and began closing the deal. A new loan was submitted for approval. We also made contact with my current auto insurance provider and expanded the coverage to this new second vehicle. At that moment, I submitted and counted the $1500 downpayment to the salesman. He informed me that it would just be a moment and he can't take it right now. I sat the money in front of him while we did more paperwork. The salesman was in and out of the enclosed booth faxing papers or whatever is done in car sales. I even found myself going from the room to just outside the door to take a quick peek at the traffic in the building.

In the moment, I slipped about 10 feet away to the men's room. That was not a wise move. When I returned, the payment was gone. Clayton County PD (case # **) was called and they arrived quickly, took a few minutes to speak with the sales managers and then came to question me. I immediately asked if they could check the video security camera to see who might have taken the missing $1500. There was no video surveillance in the booth area. There is an overhead camera only a few feet away and PD went to assess and determined the camera was facing the exit door in the opposite direction. PD then told me there was nothing they could do about this situation. They soon left. My transportation soon left for an appointment. I was left at the facility waiting for some type of resolution from the Carmax corporate office. I made contact with an analyst and an investigator. I also made left three voicemails with the regional manager. No call back at this point.

In the end, I was told they are investigating and there was nothing that could done at that moment. Soon I was asked to leave the property under threat of calling PD. Dismissed and disrespected is what I feel. I take an honest look at the circumstances behind the missing funds and understand how the scene may look questionable. Nevertheless, I am a true victim today on every level and by all involved. So there I was, no new car, robbed of $1500, down $200 more from insurance and cast out into the streets to walk back to Columbus. Not even an offer of a ride to a bus or train station. I endured being questioned as if I stole my own money or set up some elaborate scam to rob myself of the only reason I had to be in Stockbridge (to buy a vehicle), and waited the better part of 5 hours more for satisfaction. None came.

I walked off and away from the property headed up MZ parkway, another good friend was available and picked me up maybe 30 minutes into walking and delivered me to the Atl airport where I purchased a shuttle ride home to Columbus (I have receipts). I am not a thief and definitely not a dumb thief. I have been in my current position for 9+ years (retail management). To trade $15k for $1500 is just not smart. Someone in that building who probably is there everyday walked away from that building with an extra $1500 they did not earn and no one will do a thing to help this robbed consumer. I am in sheer disbelief and I am pissed about the events that happened on 3/29/2012 from 11am to 6pm and the way I was treated by the staff there. I would like for that company to offer me those missing funds to my approved loan company so that I may pick up my vehicle that should be on hold in my name or return my stolen funds, fully or in part. I only seek a fair resolution that revolves around customer service that exceeds, consumer protections and integrity.

I purchased a 2005 Dodge Dakota, Crew Cab 4WD from CarMax dealer in Fredericksburg, VA in October of 2008. All routine maintenance and mileage checkups are completed as well as oil changes every 4000 miles. To date, I have spent over $10,000 on repairs to this vehicle - $9000 of this was on rebuilding the rear end. All repairs have been performed at a Dodge Dealership with the exception of the first time the rear end went out and I was in the middle of nowhere with no Dodge dealer easily accessible. I can't sell or trade it due to being unemployed for about a year right after I purchased and car finance company (Santander) worked with me by delaying payments so I am really upside down in amount owed. Bottom line, the truck is a piece of junk and I will never purchase or allow anyone I know to purchase a Dodge/GMC vehicle!

I sold my car to CarMax. They advertised that they will issue a bank draft. That is a lie; they gave me a company check for $29,000 that bounced. Then, to make everything worse, they sent a cashier's check. I deposited it in my account, the bank ran it and they refused to honor it. These people are not buying your car; all they are doing is brokering them, that way they make more money. They are liars and thieves. I have copies to prove everything I have said and would love to post them.

I bought a 2006 Pacifica in 2009. I also bought their Maxcare Extended Warranty. The car has shut off without warning more than 20 times. It has been taken into CarMax and the Chrysler Dealers numerous times. Repairs have been made, yet the car continues to shut off without warning. Furthermore, CarMax has stated they cannot recreate the problem so the car is fine. I'm afraid for my safety, the safety of my family, and the safety of others driving around me. CarMax's response is there is nothing they can do but they will buy my car back for less than half of what I paid for it and less than what is still owed on the car, and for me to buy another car from them. I mean they've got to be kidding me! The Maxcare Extended Warranty is still in effect, but it seems like CarMax is trying to ignore me as long as they can until the warranty expires and they no longer have to do anything. If I had the luxury of taking the car to a junk yard and buying a new one, I would do it tomorrow! But here I am a hazard on the road driving this death vehicle because it's my only means of transportation. I have contacted a lawyer; I have filed a complaint with the Better Business Bureau and the Florida Attorney General.

My family has bought 2 cars from Carmax in the past; a 2004 Chevy Impala with 14k miles (still runs great with nearly 300k, no major work) and a 2006 Ford Focus 4D SE, that also ran great till a wreck; it had about 100k miles. So I went again to Carmax expecting the same level of service and quality as before. Boy was I wrong! I bought a 2008 Chevy Impala 3.5 litre with 36k miles. The person handling the transaction and finance kept forcing down my mouth extended warranty packages that I said I rather not purchase. I declined, must have been several times, over and over again.

I noticed different type of people working there. Let's just say they looked unqualified. The brakes were bad, the car had alignment problem, the tires they had were the cheapest you could find and were unbalanced. When I was on the interstate, one of the zinc balance strips they had just flopped on which were basically just glued on had fallen off. I took the car back to have the problems fixed. I called for appointment 1 week in advance, dropped the car off in the morning and picked up in the afternoon and they still didn't have it complete. I finally got it back, though it took about 8 hours. They still didn't fix the problems like they said.

So a few weeks later I took it to a local shop. Let's say after them working on it 45 minutes (I left car there to go back to work), I came back and he was shocked. All 4 wheels misaligned! The front right wheel was literally leaning sideways. All tires were unbalanced and a bolt that goes with the wheel that keeps it aligned was simply missing. He was shocked again how the car was even drivable. The cost was $140. Carmax so-called fixed the car from the start which was under warranty at the time was like $150 dollars.

Carmax has went downhill, way downhill in the last few years. They lost a loyal customer. These were not car defects, people, this was pure lazy and incompetent mechanic workmanship of this car they sold to me and I'm sure to others as well. Also, I did an online survey with Carmax concerning my transaction which I thought didn't pinpoint me personally. It did! Since this was the case, I'll list the address of this individual store, the address is 2501 Powell Avenue Nashville, TN 37204, (615) 269-3703.

I purchased a 2005 Chevy trailblazer from Carmax in February 2011. One week after I had the car, I noticed that it wouldn't crank on the first try. Then I called. They had me bring it in and said they saw nothing wrong. I then had the engine light come on and I was having trouble putting gas in the truck. They told me that it needed to be reset and that nothing was wrong. Well, here we are a year later; I finally got the funds to take my truck to the Chevy dealer. Its $2,200 to have my truck fixed and it was all broken when I purchased the truck. I feel like they are a bunch of crooked people. I will never recommend anyone to go there.

I have a car that I purchase in 02/2010. That has become disabled three times in the road, stopping my ability to use my brake or gas. I have advised them that I almost got in an accident and the car is a danger to the roads and my only form of transportation. Despite the fact had a passenger and two children (2 yrs old and 4 yrs old). They are refusing to take responsible for selling me a lemon car that is a deadly weapon now. There has been 2 transmission put in the SUV in the past 3 1/2 months.

It came out the shop on Thursday and broken down again so it had to be put back in the shop Friday. The fan for the engine you can stop with your bare hands. The engine shakes when on. The car broke down a few weeks after I got it and brought it back to them and they stated everything was fine and fixed but it shut down after that which I ate the cost. Then one of the pullies of the belt went bad. The clutch for the fan is bad. They sold me a bad car that they are refusing to do anything about. I'm afraid if I continue to drive it, it will result in a fatality.

I bought a 2005 Ford Expedition from CarMax of Roseville, CA on 9/12/11 with 84,034 miles. I totally bought into their You're buying a better used car by going through CarMax. CarMax of Roseville, CA are thieves. I will never recommend them to anyone and any chance I get, I will tell my horror story! It has been the most stressful 3 months, between dealing with about 7 different service people including the General Manager. It should be illegal what they are doing, I believe they are committing fraud.

We went to CarMax in Boynton Beach to trade in our 2006 Honda Civic with 110,000 miles and bought a 2007 Volvo S40 with 28,000 miles on it. We loved the car until a few days after driving when we heard a rattling noise every time we made a left-hand turn. So, we brought it back to CarMax, and we were told that it must be something in the trunk (basically blown off).

A few weeks later, the car keeps overheating. So we brought it back to CarMax and also told them about the noise again. They call later on same day and told us they need to order parts for the hose that broke to fix overheating problem. And now, they heard the noise and will repair that as well. Let's forward 4 weeks later. The car was still in service. Now, they sent it to Volvo to be looked at and a body shop. We told CarMax that we have had it after 4 weeks of this, and we are told that they still cannot locate the source of the noise.

Not happy and after weeks of frustration of getting a different story from everyone we talk to at CarMax, we had no other choice but to get another car since the Volvo cannot be repaired. Now we are told that our credit score has changed, so the interest rate on the new loan will be higher and that is not their problem.

Well, the only thing that changed on our credit was the new car loan! Of course, the credit score will be lower! So now we bought a cheaper car to get the same payment, lost the value of the original trade-in on the Civic and gained much anger. Then to top it all off, the salesperson told us that the Volvo should have never been sold to us and that it should just go to Volvo heaven!

Yet, not one manager, service person, or salesperson that we dealt with made any attempt to apologize to us or try to make up for the mistake. We were not looking for anything that we were not entitled to just to get a decent car that runs properly! What a horrible place!

Carmax did not meet my expectations. I was sold a car 2003 Honda Civic LX that supposedly had approx. 51,300 on it. The buyer, all staff "physically" inspecting the car failed to notice an easy to see sticker on the left side of the frame of the car that said the mileage had been reset to 0 in 2005 from supposedly 14,375. I noticed this sticker the second time I got in the car. I spent five hours at the dealer on one day purchasing this car, another 1.5 hours the next day explaining the situation after explaining it on the phone. I returned the car. I hope to get my refund check in three days. This impacts my ability to get another car.

We purchased our previous car from Carmax. The price on the 2003 Honda Civic LX was about $2900 over the Kelly Blue Book. If this is for the extra care that was taken to certify the care was up to Carmax quality and then the extra checks while at the dealership it failed. I do not feel comfortable buying at Carmax now. The buyers were apologetic but really this should be a wake up call for the Sterling branch. I will share this experience with others if asked. Unfortunately, it's buyer beware now.

Had I not noticed this sticker, I could be stuck with a car that may have had 151,300 miles on it instead of the 51,300 they said it had-- who knows what the actual mileage was. It was not disclosed in other records. A two-minute inspection of the car revealed it. I spoke with the person who sold me the car two days later and she was not even aware that the sale of the car had been canceled and the reason why. No one spoke to her about signing off on an inspection form without fully inspecting every aspect of the car. The Sterling Carmax's reputation for fulling vetting and inspecting cars they sell was on the line. They appear unconcerned. This is disturbing.

A warranty was purchased with the Chevy Equinox that we purchased from the Garland, TX Carmax location. We exercised this warranty when the heater core went out on this vehicle. The service people first tried to tell me it was the water pump when I clearly pointed out that water was coming out of the evaporator core drain. They replaced the water pump and would not acknowledge the existence of the heater core leak until they saw the leak I indicated. I have over 30 years of experience under the hood and I know what I am talking about. When I informed them of this, they totally had to shift gears and go another route. They performed (what they say) over $1200 of repairs on this car and my cost was $250 deductible. After two days, the car is still overheating and will have to be taken back. I'm interested in what kind of fish tale routine I will see out of those people. I know it was a chore to get into the dash but judging from all the high profile cars that were torn to the gills in their service dept., you would think they would have enough raw ability to make this repair. More to come.

I bought my 2007 Hyundai Elantra in February of 2011 with 51,000 miles on it. I also purchased their extended warranty. It is now November 2011 and I have only put a little over 8,000 miles on my vehicle. The clutch suddenly went out on me. I had it towed to CarMax as my service warranty advised. They were closed, of course. I called them Monday morning and they said someone would call me back. 5 hours later, I called again, because no one called. And I found out the mechanic hasn't even looked at it. They promised me a call back before they close. They failed to do that. Today, Tuesday at 11 am, I still got no call. I called them again and they said they would see what's going on and call me back.

Three hours later, some uneducated girl in their "service" department called to relay my clutch is out and it's not covered under my warranty. She then gleefully expressed that they are offering me a great deal that costs over $1,000.00 to fix it. I explained to her there is no reason the clutch should be out this soon! Even if I drove like a race car driver, the clutch should have life on it, unless their 125 point inspection is a complete lie! She said she would speak with her supervisor and call me back. It is now 7:30 pm and I have received no response from CarMax. I am reading through complaints and seems like there is definitely a trend here regarding them ripping people off and deceiving them about their inspections. If I would have known the clutch was worn, I wouldn't have purchased the car! This is not okay. I bought this car from them so I wouldn't have car problems anymore. I trusted them and now I really feel I got ripped off!

I bought a 2004 Nissan Armada in 2007. Early this year, white smoke began pouring out of the exhaust. After taking it to 2 Nissan dealers (I was told by someone at Maxcare that I had to take it to a Nissan dealer), I was told that I needed a new engine due to poor sealing piston rings burning up. When I contacted the warranty in charge, I was told they needed maintenance receipts showing that I had proper oil changes done. When I faxed these to them, I was told that my paperwork was in order.

But before I could hang up, my wife received a call saying the receipts were not enough proof since they did not have the mileage on them and could not be used. When I called back and asked why, I was told one thing and my wife told another, no one could answer that. Then I was told that they wanted to send someone to look at the problem and wanted the Nissan dealer to break the engine down. I have a letter from that dealer stating that this was unneeded work since they had told Maxcare what the problem was. The engine was broken down and Maxcare still said that I didn't do proper oil changes even though I had receipts and I had just had an oil change before taking it to the dealer so new oil was in the truck then.

Carmax says they cannot do anything about it other that offer me $4,000 for a truck I paid $32,000 plus for. My truck has been sitting at the Nissan dealer for over 8 months now with half of the engine still out.

I bought a 2007 Pontiac G6 from Carmax with the extended warranty Carmax offers. I have had to take my car to Carmax Service Center 6 times within the last three months. My Check Gas Cap light comes on, then the check engine light. I take it up there I have to wait hours for them to let me know they will have to send it to the dealership. I have to get a rental car and take time off from work.

I am with out my car for 2-14 days each time. When I do finally get the call to come pick up my car, I was happy to be reunited with my G6. The very next day the same lights come on, check gas cap, and check engine. My car is there now for the 6th time (same problem). I got a call today that it's ready to go. So what would you like to bet my car still isn't fixed? To be continued. Oh, and the Extended Carmax Warranty is almost expired!

I had to go through the car buying experience twice at the LAX location. The first purchase was a 2004 BMW Z4, and after 2 days of driving it. Tons of white smoke came out of the exhaust. I returned the car, and was told by their maintenance dept., the car was a lost cause. So, I gave them another chance to redeem themselves. With the 2nd purchase, the customer service was so bad. There were errors from the business office, regarding the signing of the documentation. No apologies! No sorry! Rude behavior from the management. My sales associates manager(s) were informed of the customer relations issue. So, I went back to the office to get some resolve, and the sales manager left me waiting in the lobby area for over 40 minutes (he never showed his face nor, came to speak with me). Knowing that the evening he had me waiting for him in the lobby, was the last day of the 5 Day Money-Back Guarantee.

So I bought our used car on Oct 28th 2011 and a week later I had to bring it in for minor repairs but explained to them I could smell anitfreeze or oil. They came back and said that it was okay. One week later after my car was sitting over night, there was a leak under the car. I brought it back to the service department and they called today and said it was the water pump and they were replacing it. Now Carmax is trying to say after being approved for my loan that I need additional income or they will have to get me into a cheaper car! Really? I was approved. They ran my social security # a million times and lowered my credit score, approved me for the loan and now is trying to change my car! What kind of dealership is this place? If they do try to change my car I will go the the BBB and report their a***s!

I purchased a white 2006 BMW 325 with 36,000 miles on it in November 2010. I have loved this car for years and I finally got one. Let me preference by saying that I did purchase the extended warranty. One week later, the car started to idle really rough. The entire car would shake. It felt as though it was going to fall dead then the motor would rev really high only to idle rough again.

CarMax couldn't fix the car. They were clueless. I took the car to BMW and they fixed the problem. A week later, at 6:30 in the morning, I was on my way to work the car would not start. I waited five minutes, tried it again and it started. Two weeks later, the same thing happened. I had to miss work so I could take the car back to BMW. They kept the car for an entire week.

When I got the car back, it was running worse. I had had enough. I decided that I would trade the car in for a 2008 Honda Accord with 30,000 miles on it, again from CarMax. It was a big mistake. A month after purchasing the Honda, all the lights on the dash came on at once. It was so scary. The computer system (the brain) in the car had completely gone out. I took the car back to CarMax. They could not fix it and told me to take it to a Honda dealership. Honda checked the car out and asked me how long ago I was in an accident. I told them I had just purchased the car from CarMax. They were shocked. They told me to take the car back to CarMax. I had been sold a wrecked car!

CarMax denied that the car had been wrecked and said they would not fix the car. I was hurt, confused, and disappointed. Honda stood behind me about the car being wrecked and wrote it all up for me if I ended up needing a lawyer. Too make a long story short, when I told CarMax that Honda was standing behind their theory of the car being wrecked, they decided that they would fix the car at no charge. They also gave me a loaner car to keep for a week free of charge. They still denied that the car had been in a collision. The TPMS light came on a few weeks later. I took the car to Discount Tire. They told me that my tire was missing a sensor.

CarMax sells wrecked cars. It's unfortunate but true. I was burned twice by them. Since my experience, I have talked to several people, men and women, who have been burned by CarMax.

I was told by Carmax service to take my 2006 Buick Lucerne to King Pontiac and they would honor my MaxCare extended service plan which I purchased in 2009 when I bought the car and warranty through them. The door handle fell off when pushing the remote to open door locks.

I purchased a used Dodge Grand Caravan from Carmax in Louisville, KY on March 2011.I brought the van back, complaining about the brakes. They said that the noise was normal. I was not satisfied, but they agreed in writing that they would extend a 6 month warranty on the brakes.

The brakes became progressively worse to the point that the van is not drivable. I called to have the vehicle towed in, but they will not honor their agreement. Their explanation is that they agreed to honor the work on the brakes, which they did nothing, but offered to look at them for free! I should have never bought the extended warranty. I can see what kind of service they have (none) if offered. They also would not let me talk to the original person who wrote up the agreement. They have terrible service.

I bought a 01 Cadillac DeVille that was in the Carmax show room. The car was supposed to have gone through their service department to make sure it was a great car to buy. The first thing I noticed was that there were gouges in the side walls of the rear tires. This car was in their show room. How was this overlooked as the tires were Armor-Alled? The tires were replaced with new tires before we took delivery. In the first week, we noticed a smell of burning crayons. The car was sent to the service department where the air intake module was found to be faulty and had to be replaced. It was a good thing that we purchased the extended warranty. Because over a period of 24 months, the car was in their repair shop over 18 times and stayed there for a minimum of 2 weeks to a maximum of 3 months. For the first 2 years, they had the car in the shop more than we were driving it. There is hardly any original parts left on the car. It seems that everything was replaced including the engine. The engine was replaced with a used engine, because every gasket was replaced twice and the engine was still losing oil.

Since the extended warranty has expired, the transmission is now failing. The window regulators on 3 doors have failed. And the engine stalls when taking corners. I have contacted Carmax. But they said there was nothing they can do, and it's just our tough luck. I don't understand how they can sell cars that are shown to be defective and lemons. I mean come on. It was in their shop over 18 times for repairs to the electrical system, engine replacement, etc. And they say that all of these items wear out! This is so much ** that I could be a millionaire selling their fertilizer. I called their complaint line but that was like beating my head against a wall. I also spoke to the store manager and that was even worse. I wish a lawyer would get involved and have a class action lawsuit filed for the people that have legitimate grievances against Carmax.

I purchased my vehicle from Carmax in July 2011. 12 days later, I took the car back to Carmax because of it jerking and not getting the gears. I explained my situation to the service consultant and was sent home to have a technician investigate my concern. I was called back the same day to say my vehicle was ready and I could come pick it up.

Not to mention that the car still had the same issue and was never repaired. Again, I took my vehicle back to CarMax because of it still jerking and now the car would not start again after I shift it into park. I knew it was not my battery because no lights came on and I had just turned the car of just less than 5 minutes ago. I shift the car down to neutral (this is an automatic transmission) and the car started. I took the car back and explained the car is still jerking and now it will not start in park.

I had to actually explain this to a technician while sitting in the car. I also explained that when the park is finally started and it park, it rolls back as if the car is in reverse gear and I am giving it gas to move backwards. Not to mention, this has been over 30 days and the extended warranty has kicked in. I was told that oh your gear shift cable has broken and that is why you can't start the car and not to mention, this is also why the car was jerking.

But no one could figure this out during the first time I took the car in because it was within 30 days and no money would be paid. I have contacted the service manager with no return call. After researching the problem on the internet, I realize that General Motors had recalled over 275,000 vehicles for the same exact problem, but of course "my VIN was not included". I filed a complaint with the department of transportation. I am extremely upset and expect this problem to be fixed.

I purchased a car late February 2011. There was a part missing when I drove it. I was told that the part would be replaced before delivery. It was not. Within 2 months, there was a problem with the rear door not staying open and slamming shut. It took several weeks for that issue to be resolved. By the time I took the car in for the rear door, the shocks were bad. Then by the time I got an appointment for the shocks, all of the spark plugs were misfiring. The MaxCare warranty has not covered anything yet. CarMax is a scam of epic proportions.

My husband and I bought a 2007 Jeep Commander at CarMax in July. On our way home with our "new" vehicle, the passenger side window fell in. The next day, the gas cap light came on followed by the check engine light. We had this for two days and returned it. We then traded in for a 2008 Jeep Commander. This worked out for two weeks until it stranded my husband and he had to be towed home.

After contacting CarMax, they sent us a loaner car until ours could be repaired. After four weeks, we were informed that our second vehicle could not be fixed and we could pick out something else. For our third attempt at a decent car, we picked a 2008 Chevy Trail Blazer. As we filled out the final paperwork, they informed us that there was yet another problem with this vehicle as well. After sitting at the dealership for 7 1/2 hours, they then sent us home in the loaner car that we drove there in.

I purchased a 2004 Crown Victoria Sport from Carmax on 07/08/11, up until this point, the car has been returned to Carmax on six different occasions for the same problem. Every time they give the car back to me, they said the problem was fixed. The Service Manager has been trying to pull the wool over my eyes this whole time by telling me this car drives well and he does not see any problems. The car has a tremble in the steering wheel. The car has been to the Ford dealer twice and no one can fix the problem. I have been without my vehicle for three weeks and finally got a call from a service manager stating that my car has the wrong rims on it. Little did he know I had already did my research on the rims and those rims were factory rims that came with the car, again still trying to trick me! He now wants me to go with hubcaps on my car! No way! He stated either I go with hubcaps or pick another car! The biggest scam in history!

I bought a 2007 Honda Accord on 7/29/2011. The battery had problems before I wanted to test drive it already. So, the sales guy got the car battery charger and charged the car battery before we drove it off the lot to test drive. The car drove fine. However, at the end after deciding to buy the vehicle, I asked for them to check the battery life and to replace it because I was concerned that it may be old. The sales guy assured me that everything was fine and there was no need since he already charged it. I accepted his re-assurance and left with the vehicle. That same evening when I got home, I turned my car off, however, sat in my car listening to the radio for only a few minutes, when my car suddenly dies on me. The battery was dead. I had to have a friend jump my car and took it back to CARMAX the next morning and they replaced the battery for me. The manager gave me 2 coupons for oil changes and filled up my gas tank for the inconvenience, however, I had to ask him. No one offered.

Second problem, my Honda remote key to the car doesn't work. I asked the manager the same day they replaced my battery to assist me with it. He told me I had to make a separate appointment to have their technicians fix my car or he told me I could go BUY the battery at a local store and replace the battery for the key because he's pretty sure that is what it is. Third problem: Now its been only a week I had the car and my ignition is having problems. When I start the vehicle, it makes a buzzing noise. I called the service dept at CARMAX and explained to them the issue and they told me they I could come in the following week so they can look at it. This is withing my 30 day inspection policy, however, I've already had 3 issues with the car. The inconvenience of going back and forth, wasting my gas and miles on my new car, and than having to take time off work and such to fix my car is frustrating that I have to deal with this.

I purchased my 2007 Mini Cooper S from CarMax on 6/2/2011. The following day (within 24 hours of purchasing the car), I was attempting to leave work, and the car would not start. The engine would start up at first, but within a few seconds it would go off.

I had to restart several times before the car was able to be driven. I called CarMax right away to have them look at the car, but unfortunately they weren't able to see the car until 6/10/2011, which was more than a week after I purchased the car. It was just outside of their fantastic 5 day return policy.

In the week before I took the car back to CarMax, I noticed a rattling sound that came from the engine when it was idling. It sounded much like a small diesel engine. When I finally dropped the car off they were unable to find the cause of the starting issue, and they stated that the rattling sound was a normal operating sound of the engine.

I knew that this could not be right; so I went home, and did some research. After five minutes of reading through posts on Mini forums, I decided to go out, pop the hood, and see what I can see. I immediately found a major issue, but not the cause of the starting issue. The intake tube was broken off of the air box, and was just sitting loose in the engine bay.

Two weeks later, the air box was replaced, but the car is still having intermittent problems with starting. The engine still rattles. Rather than wasting more time with CarMax, I decide to take the vehicle to the local Mini dealer, and have them see what they can find.

I was blown away.

Aside from a faulty fuel pump which they replaced themselves (free of charge under an extended warranty on that part), they found that the rattling sound came from the timing chain--stretched out of specification. It was a $2009 fix at the Mini dealer.

They also found the source of the starting issue. Somehow in their 125-point inspection they must have forgotten to check all four spark plugs and ignition coils; which were completely rusted out, due to some genius washing the engine bay with a water hose. It was a $635 fix at the Mini dealer.

When I bought the car, I also purchased MaxCare - Carmax's third party insurance company. After pulling some teeth (with the help of Robert at the Mini dealer), we got MaxCare to pay for everything-- except the spark plugs. All I have to pay is $292 for the spark plugs, and for the deductible. In all fairness MaxCare shouldn't have had to pay for anything. CarMax should have paid for everything; since the problems that they were either to incompetent to diagnose or simply didn't want to fork out the money for, existed within my first day of ownership.

Currently, I am trying to contact Tony (the service manager at CarMax), to have him either pay the Mini dealer directly, or reimburse me for the $292. He is avoiding my calls. If he won't help me, I'll go to corporate. If they won't help me, I'll go to every media outlet I can think of.

I understand that $292 isn't much money, but the amount of money isn't the issue. It's the principle of the matter is that after paying about $18k for a vehicle and warranty, I shouldn't have had to spend the following two months trying to get my car up to a standard operating level.

If this is truly "the way car buying should be", then I'll ride a * bike for the rest of my life.

If you buy a car from Carmax, make sure you take it to your local dealer and have it inspected before your return policy runs out. If there is anything wrong with it, Carmax will have to fix it or just return it. They are cutting corners to produce more profit for their shareholders. Buyer beware!

I purchased my car on 5-9-2011, and dropped the car back off at Carmax on 5-12-2011 for issues that needed to be corrected. After a lengthy process to address and fix the issues with my car, it was ultimately returned to me on 5-26-2011. I had to return again to Carmax on 06-01-2011 for the same issue that I previously brought the car in along with other problems with the reliability of the vehicle. I was told by the agent at Carmax to bring the car back on 6-6-2011 because they could not address the issues until then.

My appointment was for 7:30 am and I returned at 4:00 pm to check on the status of my car and it still had not even been looked at. I requested that the car be taken to a Mercedes dealership, who would know how to repair the issue that Carmax simply could not fix. I am now being told that my vehicle will be in the shop for at least another week. The service or lack of service that I have been dealing with is ridiculous. I will have owned the car for 5 weeks and actually had it in my possession for 1 week only.

When confronting Carmax both locally and within corporate, I am told I should not be complaining since they have given me a rental car. It baffles me that I'm expected to be happy registering for a car, paying a loan on a car, and paying for insurance on a car that I do not have. Carmax responded that they are shopping for the cheapest parts and service possible. I simply want the car I am paying for and if they cannot provide me with the reliable vehicle they promised, I want my original car back. They have had possession of the vehicle and promised continuously to fix it while holding it until warranties expire. I no longer want the vehicle and want them to take it back.

Ok, so I went into Carmax in San Diego in April 2008 and was looking for an SUV. We quickly went into a 2004 Toyota Sequoia Limited and it seemed like a good price. We did all the paperwork to include an Autocheck that showed the vehicle was clear of any accidents. I had a great experience with the salesperson, manager and all the steps of buying. I actually love the truck, very solid, but sucks on gas. Fast forward to June 1, 2011. I'm looking to reduce my bills, get rid of the 2nd vehicle and consolidate debt. So, I know I'm still upside-down on the Sequoia, but ready to take a $2K loss just to be done with the payments and all. I took the truck back to the same dealer I bought it from, Carmax, because they offer a free appraisal. Why not? They seemed like nice people when I bought the truck.

I went into the sales floor in San Diego and told them I was looking for an appraisal. He took the keys, identified the truck with a plastic number thingy, and we sat down. He asked me what I was looking to replace it and more chit-chat, to include updating me on the status of the appraisal. About 25 minutes later he brought me to a desk and started going over the appraisal process, market condition, condition of the exterior, mechanical, interior condition, Autocheck history, etc. He showed me their offer and it was pretty ridiculous! $3k below what I was moderately estimating. Then he went over the factors—everything on their appraisal showed good condition! So why the low ball?

Looking closer at the Autocheck, there had been an accident reported in AZ! It showed "Vehicle damage reported as Disabling." What's worse? It was reported 3/16/2006! 2 full years before I bought the truck! Why wasn't it on the (almighty) Autocheck done on 4/13/08 when I bought the truck? I would never have bought the truck knowing it had been in an accident! All the sales person and the manager could do was offer excuses why it wasn't there when I bought the truck, how it was probably just a minor scratch that they didn't detect on their 125 point inspection, "I've never seen this happen before", etc. Well, here I am, stuck with a vehicle I can't sell (for any decent value), duped by Carmax and their Autocheck report that "wasn't accurate then, but is now". This caused loss of retail value of the vehicle and resale value due to late reporting by Autocheck or omission by Carmax. Carmax offered no resolution.

I bought a pristine luxury 2008 Mercedes-Benz E350 on 4/15/11. My friend (Hollywood detective sergeant) and I brought it in to fix a light bulb and minor wheel balancing on 5/10/11 only to find out the mech tech took it for a joy ride and was involved in an accident resulting in damage! Service dept tried to cover it up by telling me they remember 'seeing' the damage (not indicated on documents) as I had brought the car in that way and it was my responsibility to fix it as it was not 'fresh' damage. They brought me in to see the car, which was on a lift. Tires and lights missing, only the carcass was left. I could only see the engine cover damage and a crack in the passenger side front low bumper.

I was flabbergasted and amazed by how I could have done this without notice. I was appalled by Carmax's accusations and could only blame my 18 yr old daughter for lying to me for not telling me she did it leaving her in tears, anguish and jeopardizing our trust. I asked how they know the damage wasn't done at Carmax and I was told that there was no way, as the mileage was the same as I brought it in (40191). They told me I was unable to bring it home 5/10 due to a light bulb having to be 'welded' on instead of screwed on. They provided a less than standard loaner car, Ford Focus. On 5/11/11, I was called at approx 2:00pm and informed my car was almost ready but they wanted to 'wash and vacuum' it and take it for a test drive so I could pick up 5/12/11. At this point I needed a clear mind and my friend and I once again went to record my mileage for verification.

I arrived unannounced at approx 4:00pm and asked to be escorted to my car. The car was now on the ground. Tires and car were filthy with white dust. A battery charger was charging the back end battery and the car door and radio were on. I sat in the driver side and the mileage read 40915, it had been driven 4 miles! I told the rep he had misinformed me and my car obviously had been driven. No comment/. I turned to look at my friend, who was now standing in front of the car with a horrified look of disbelief. I felt my adrenaline run as I got out and walked towards the front. The front hood was scratched with black scratches and the Benz emblem bent in half and scratched up.

The front grill was missing and the under carriage damaged with scooped up construction rock inside. The complete front fender was scratched, bent and completely misaligned from its adjoining side panels. Both side parking/fog lights were damaged, passenger side mirror destroyed, and orange paint side swiped on passenger door. I cannot begin to tell you the condition of disbelief, betrayal and abuse I felt. I was personally and emotionally distraught. I demanded a manager in which Angelo ** came and listened to my wrath of lies and negligence his employees had dealt on me.

He admitted that it was apparent the tech got into an accident and did not record it. He also admitted that he was going to get terminated that evening for having committed the 'same' incident. How dare you let a disgruntled employee in such a liable situation where I now have to pay for his aggressive behavior? Angelo stated they would take care of everything and no accident would be reported on my car reports (Carfax). He was very empathetic and apologetic and I can see he was embarrassed by the lack of work ethics and negligence of his employees. He gave me a Toyota SUV upgrade to drive, which had a horrific stench of an ashtray. I called him a half hour later to tell him I was not going to pay their negligence and demanded the same quality and standard vehicle I brought in. The next day they suited not in a Benz, but a 2008 Cadillac SRX.

It is now one week later, they have reported the accident to their insurance company but will have the damage recovered by a Mercedes specialist and their own shop, Ram and Sons in Ft. Lauderdale. My concerns are the inherent repercussions and depreciation my car will now have due to their negligence. This could all have been avoided had they held the employee responsible the first time he committed the same infraction. Their lack of disrespect towards myself as a customer and a professional is unacceptable. I bought a very high end luxury car from them, I question Carmax's work ethics and negligence to the fullest extreme.

I have purchased 2 Chevy's. (1) is a 2005 Chevy Malabu (2) is a 2008 Chevy Impala. The traction control light came on in the Malibu and when it did I could not drive the car. I got stranded. So much because of the traction problem that, when my Malibu was stolen I was elated.

Now, I have a 2008 Chevy impala with 64,000 miles on it and I can't believe it! My traction control light has come on again on this car too. GM need to check on this. It seems that all the Chevy cars are having traction control problems. I hope someone steals this car too. You can bet, I won't buy another GM product.

Apparently selling your car is as much of a hassle as buying one here. Boyfriend took an old truck up there Saturday morning and was cut a check, which none of the banks here will touch. Waiting on resolution as we speak, the manager is talking to bank trying to figure out what the heck is going on. How hard is it to sell your car at Carmax? Apparently very hard. Stay tuned.

I purchased a vehicle on February 2, 2008. I paid for 32 payments. I qualified for a deferment on August 17, 2009 and on April 28, 2009 so 32 payments plus 2 deferments comes to 34 payments. CarMax took the payment I made and applied them to the deferments making my account behind with the contract balance. The finance charges were applied and it came to $8,980.24 plus $659.33 worth of late fees. However, my full amount from money orders and checks paid came to a total of $11,593.97. There is $1,954.40 missing and not accounted for so some errors must have been made with my account. All I know is that I have been over paying. I have been in contact with John ** at ext. 4822 in reference to my account. If no one contacted me by tomorrow, I am going to see a consumer attorney.

In August 2010, my husband and I bought my car at CarMax. This was the only time in 2010 we gave our Social Security Numbers for our credit report. On Monday February 7, 2011, I contacted the IRS because we couldn't file our 2010 income tax. The person who helped me at the IRS slipped up and stated that someone who worked or is still working at CarMax is using my husband's Social Security Number and that person filed a 2010 income tax using mine and my husband's Social Security Numbers and names. I believe someone at CarMax gave or sold our information that they obtained when we bought our car in August 2010 and should suffer the consequences for their actions.

One would never know how many more people have been victims of identity theft through CarMax. Due to someone working at CarMax giving or selling mine and my husband's Social Security Numbers and names, a federal investigation is being conducted, but my husband and I have to wait for our refund until this matter is cleared up. All these amounts of money we were to get back, we were to pay our rent and many other bills now and yet this process in placed on hold.

I bought a car on 2008 a convertible Mazda with a soft top. Since 12-14-09, the car begin having problems with a water leak on the back of the trunk and getting into the front interior of the car and took the car several times approx 4 times specially when is raining in Ca. I went back finally after several attempts for them to repair the problem. He has the nerve to said to me that the car was old and as owners we need to keep the car in good condition, and that it was my responsibility to deal with the problem.

They offered me to take my only car to Mazda dealer and make them deal with the problem without offer me any wise solution to the problem. I contacted Carmax Corporation without any luck. Either this is a ripoff for us as consumers because I believe that the car was sold to with a problem. I have done some research about this problems with /convertible Mazdas and is the same problem that I'm currently facing. They will not take any responsibility to repair the car they want me to do it.

I am very frustrated because I am a long time customer of Carmax. I have recommended Carmax to so many friends, and its sad to say but I will surrender the car in a few days knowing the consequences of this act but I rather have peace of mind and be free of worries and stress in my life. Now they are trying to blame the problem to an accident that I had back on August 16 2008, a minor bump crash in the front of the car which was successfully repair. It's a shame that an innocent customer will be rip off like me again.

I purchased a 2008 Dodge Nitro on October 27, 2010. I drove it for a week then I started hearing my breaks squeaking. I took it back then they said they could not hear anything but then when we drove it together, they heard it. Then they said that they would clean for the second time the rotor. It drove off the lot the noise when started again. I took it right back then they kept it for a day. After I contacted the corporate about the service, they called me to say that it was fit but after test driving it, the squeaking in the brakes was still there. Then they told me that it was a used car and to expect to hear some noises, my car has only 26,000 miles. They told me to take it to the dealer. I will never buy another car from Carmax. Their service is the worst I have experienced in my life. I would not recommend anyone to buy a car from them. That was my first and last time to deal with them.

I bought a 99 ranger in Nov 200. In 2005 I discovered a problem I was having with my manifold was due to water inside the engine. The water was vacuumed out but unknown to me at the time rust had started to deteriorate the cooling system and July through Aug 2010 I replaced the cooling system. Recently, December 14, 2010, the truck overheated due to the cooling system rotting out due to same problem. The grand total of repairs will cost me somewhere around $3000 and even then the problem can resurface. Can I receive any type of compensation?

My wife and I purchased a 2005 Mazda RX8 in August of this year. We knew during the test drive that something was wrong with the vehicle immediately. However the sales person, "Guy", assured us that all problems would be fixed before delivery of the car. The next few days arrived and it was time to pick up the vehicle. After driving the car off the lot, the car shut off at a stop light less then a mile from the dealership. My wife called "Guy' and he said it was most likely because the car was sitting on the lot for a while. He said to let it run for five minutes next time before we drive it. I got the vehicle home safely that night and the next morning, when I went to work, I followed the sales person's instructions and the car hesitated but did start.

I noticed the car would buck when changing gears and smelled like something was burning. The coolant light and check engine light came on while I was driving to work. I called the dealership and talked to Joe in service. He told me to bring the vehicle down. They had the car for 6 days and said they replaced the battery, lower radiator hose and an AC hose. This was supposed to fix the coolant leak and stop the car from not starting.

Over the next few weeks, the car continued to have the same problems. I brought the vehicle back again and this time spoke to the service manager Steve who assured me the car would be fixed properly. They replaced the upper radiator hose and spark plugs. The car is now worse than original. It shuts off constantly, I have to be jumped by another vehicle to get started, the oil light won't go off and the check engine light is permanently on. I called Steve and he told me that they would be willing to buy the car back and get me into a new vehicle.

My wife took a day off work to get all of this taken care of and the end result was they were giving me 1700 dollars less than what I paid and the $2000 I put down was basically a wash. Therefore, there is nothing I can do with the vehicle because I am negative equity and lost my down payment. I went back to the service center the same day and spoke to Joe and told him that Steve needs to fix the car properly and not release it until it's 100 percent operational. Steve had left for the day and I was told he would call me first thing in the morning November 23rd. I never received a call... The car is non operational, it sits in my driveway and I had to rent a car with Enterprise to get to work, not to mention I am paying my car payment on a car that's not functional.

I wish I had read all the warnings about this company. Do not buy a car from Carmax. I purchased a 2002 certified Toyota 4-runner from Carmax. While I was checking out the vehicle, I put the car into 4 wheel drive. The transmission got stuck in 4x4 and after much grinding and 2 sales agents fussing with the gears, it finally came out of 4 wheel.

The agent assured me, we were having problems simply because the vehicle was not driven forward after engaging 4x4. The next day, I put the car in 4 wheel again and it got stuck. The transmission was completely stuck. I had my own mechanic look at the vehicle and he said the transmission was in bad shape. I returned the vehicle the next day and the staff was completely unapologetic. The promised they would fix the issue but after reading all the bad press on this company I will never deal with them again. It took them 3 weeks to return my money and now I am going to have to battle them to reimburse me for the interest on my loan. Do not buy a car from these people, they are truly shady used car salesman.

At the beginning of the year, during the month of February, I had a car accident and had my 2003 E320 Mercedes totaled. I received a check from my Insurance Company and decided to look at Car Max for a replacement. In the week after, I received my check, I had found a 2004 E320 Mercedes at their Houston Dealership which didn't qualify for their free transfer to the DFW area ($150 charge). The car fax report did not have any negative reporting showing anything that had been wrong with the vehicle beforehand.

When the car came in, I looked over the car with my Dad and we decided it would be a great car to purchase for it's price range .After having the car for less than 6 hours, the check engine light came on and I called it in to the dealership. I had it taken in and they replaced my break sensor, a gas sensor and reset my check engine light. I got the car back within the 2-3 days and thought that was that. After a week and a half my car's check engine light came back on again. And the same issues had to be fixed. After a 3rd time of the same thing happening, my car's issues had escalated. I was going to make a trip to my brother's Army graduation, and 3 more errors popped up at less than a 2 month mark of owning the car. This time the alternator, the breaks, the gas sensor and the break sensor failed and needed to be replaced. At this point, Car Max had covered most of everything since the majority of the fixes occurred in the first month of owning the car which was in the contract when I signed.

When I went to pick up my car after the trip, I was told that they had been trying to fix the break sensor and another part that they had been failing to do the whole time. They then after 2 months decided to tell me they could no longer service the car for certain areas because it is not in their expertise and I needed to take it to the Dealership. After a short time, I took the car to the dealership and they found many problems with the car. I have taken it into the Mercedes Dealership over 3 times to get the car serviced for multiple issues. In that time, the car expense bills totaled up to over 3000-3500 which Car Max refused to pay for anything.

Having paid for the $5000 extended warranty, I thought that there would have been some sort of coverage but there was none. I called up to Car Max and talked to their Mercedes specialist and he refused to give me any information about what my car had been serviced on and refused to give any past information since I had owned the car to the Mercedes Specialist helping me. Mercedes has done wonders in helping me, but purchasing a car at Car Max has been the worst experience for me. Going forward, I will never buy a car unless it is from the Dealership. The hard part throughout the whole process is that in the time I've had my car, for the past 8 months now is that my car has been in the shop over 2 months time and I am a 20 year old college student that does not qualify for a loaner car and has had to get rides here and there between 2 different community campuses for school and work.

We purchased 2 cars from Carmax in the last year and one was a lemon and Carmax won't even return my phone calls. The 2007 Hyundai Veracruz seemed to be a great car that would accommodate our large family. I purchased a 12,000 warranty from Carmax with the car and while it was still under warranty the transmission was slipping - making an occasional knocking sound. We brought it in, they claimed to have done something to correct the problem but soon after it came back again.

This time though we had exceeded the 12,000 mile warranty, so they set us up directly with Hyundai to have them take a look at it. They found and corrected it, but this time we had to pay the bill even though Hyundai never corrected the problem previously. The worst part though, is what Hyundai told us about the car. It had 5 outstanding factory warranties. I guess this is not the biggest deal since they were able to apply them, but why didn't Carmax do this when they owned the car?

But the biggest issue they found is that the electrical system in the car has a different VIN number than the car - it's not a Hyundai electrical system! So we have unexplainable problems with the car, like the driver's seat will lay back but then it won't go back up again. I discovered this when driving to an airport to pick someone up. I laid the seat down to rest since I was early and then could not raise it up again.

Imagine the safety issues if someone has to drive a car without the support of the seat back. I'm just livid with Carmax for selling us a car that had a major issue with the electrical system and they won't even talk to us. I will never shop with Carmax again and will discourage anyone I know from doing so. They sell this trust and no hassle thing, but you don't know what kind of trash they are selling you. And if you do discover something, don't expect them to even talk to you!

My husband and I purchased a car from Carmax in May 2010. The first car had to be returned within 5 days, that should have been our sign. We did, however, purchase a second Chrysler 300 from Carmax at end of May 2010. This car also had major issues:

Carmax took the car back to "repair". Carmax had our car until mid-Aug. because every time they advised it was fixed and we brought the car home, the sames issues arose. I called into Carmax's main headquarters down in VA, they are just as useless. I was informed that they spoke with management in the East Haven store and they are satisfied with the results, one being the bumper was realigned and fixed properly, this is a false statement. The bumper before actually asking Carmax to take it to a Chyrsler dealer, could be shaken just from touching it. It was supposedly reinforced, this again was incorrect, the bumper is now falling apart literally.

I have been trying in vain to get in touch with anyone from Carmax in regards to this matter since 10/25/2010. It's totally unacceptable. I have been advised prior by Julius, the manager in charge of the East Haven store, that my 60-day warranty has expired, as I explained to him why should we have to pay from our extended warranty for issues that have been ongoing since the car was purchased. They also expect me to be without a car and pay for a rental for their incompetence. Being that they have had my car more than myself and my husband, Carmax should issue us a loaner car while they take our car and get it fixed properly. This car is a $30,000 lemon. The navigation is faulting. The heat does not work unless on max. All issues have been brought to the attention of Carmax, still nothing.

My husband and I bought a Volkswagen Passat with 18,000 from CarMax a little over a year ago. We also bought the extended warranty. Just recently the oil light went off and the indicator said to stop driving the car, which we did. Due to the warranty agreement, we had to have the car towed to the nearest Volkswagen dealer which was over 150 miles away. Then neither the tow not the repair was covered. They claim that there was oil sludge and it would not be covered. We have changed the oil every 3 months since we bought the car but obviously the previous owner never changed it. How were we to know that? The damage we incurred was due to the lack of routine maintenance by the previous owner. When CarMax certifies their cars, they don't stand behind their own review. Neither their precertification nor their warranty is worth anything. We lost over $1500. We will never buy from CarMax again.

I purchased a 06' Chevy Colorado with 36k miles on it on Sunday September 12, 2010. On the way home from Carmax the passenger side window quit working. The next day, the ac would not work unless it was on full blast. The following day, the truck would not crank. My husband was late for work that morning and had to find another car to drive. When he got home, we were able to get it started so we assumed it was the pass lock theft system.

That Saturday it did the same thing. The following Tuesday the truck cut off going down the road and we had to have it towed back to Carmax in Greenville. I called and said I wanted my money back and was told that they couldn't (wouldn't) give me my money back since it had been past 5 days. They called Friday and told me to pick it up and on the way home it cut off again going down the interstate! Someone could've been killed! And we had to have it towed again. I'm going up there to show my butt tomorrow. This place is a pathetic rip-off!

I purchased a 2006 VW beetle from CarMax on July 17,2010. Therefore I had to wait until I receive ownership documents in order to registered and have a New York State safety inspection. I didn't receive my title until September 9, 2010, so they have said the 30 days has pass and the car is no longer under warranty. I feel the day I was able to register the car, should have been the starting day!

Well, the car failed to pass the state inspection, due worn drive belt, and faulty fuel filter, that I have to pay out of my pocket for simple things that should have been replaced in their so-call 125+ point inspection. The reconditioning of car with the original drive belt and fuel filter at 84,000 miles, only say two things:

2) They are not doing what they claim. to recondition the used cars, and are just buying and selling cars.

I say its the ladder of the two because, I had to take it to their East Haven Store on:121 Frontage Road , East Haven, Connecticut 06512, about a week after I purchase the car. The car was shaken when it was driven on the road way. (They had to see the belt was worn, and replace it, but they didn't). That's two different store's and the same result, Fix if customer complain is the way they are doing business, and if it no longer under warranty- Oh well!

Car Max sold me a car with electrical tape on the battery and bad brakes and rotors. I have had nothing but trouble with this car from Car Max. My first experience was when I went in within the first 30 days and complained that the 1 year old car with 18,000 miles had a battery with electrical tape all over it and it kept dying on me and I had to get jumped. The service manager, Ed, could not put his apricot down long enough to help me. He told me not to worry about it and said he would take care of it if it did it again.

When it died again, naturally he was no longer there and the other service managers said I should have come in within the first 30 days. Then, the emission control is valid for 90 days. I have 30 days to get to DMV to register the car. I went to DMV on the 25th day and found out the emission control expired within the first few weeks I had it instead of 90 days. When I complained to Car Max they said sorry, there's nothing we can do.

Then, the brakes went completely out. Within a few weeks of owning this car from Car Max, the brakes and rotors were shot. They refused to address the issue and said it was the way I drive it. I called the executive office and spoke to Margaret and she said she is there just to help and she did nothing. The manager at Car Max in Las Vegas was defensive from the first call, saying it was the way I drive it.

This was a fleet vehicle bought from Hawaii that took tourists up to a volcano and they sold it to me with a bad battery and bad brakes and rotors. I would never buy anything from this middle man company again. They are not a dealer, they are not legitimate, and they have 18-year olds in the service department which really scares me. They took a vehicle and flipped it to me without making sure the car was sound. I would not buy a car from Car Max. If everyone that has had an issue with Car Max would file a complaint with the State Attorney General, when they get enough complaints they will investigate. A class action lawsuit would be awesome.

Bought 2007 Toyota Corolla in 2008, paint peeling off, took car to two body shops and both said car had been wrecked and front end repainted. Took it back to Carmax and said untrue and tried their best to sell me another vehicle since I seemed unhappy with Corolla. Manager said he called body shops to ask why both had said car had been wrecked and repainted but the body shops said no one from Carmax had called them about my vehicle. Carmax lied to me.You can look under hood and see where this vehicle has been repainted. I will never tell anyone to buy from Carmax. They are very dishonest.. I will let everyone know about they will mislead you. We will be doing further investigating about this company.

I purchased a cargo van with this company on August 1, 2010. Jason promised to get the front passenger tire replaced because it had a gash in the side wall. They then told me 4 days later that the tire was fine and would pass DOT Inspection. I took the van to a DOT-certified professional who told me that the tire would not pass inspection. I took the van back on Monday, August 9, to have the radio put in that we were charged for, only to be told that they no longer offer the radios. I proceeded to tell them about the tire and they said that unless I showed them the DOT report they would not change the tire.

I did not pay for a DOT inspection I just got a certified DOT inspector to check that tire, so I have no report to show them. I should not have to show them anything since they are the ones that said they would get the tire changed as part of the deal on this van. I would not recommend Car Max to anyone. They will promise you anything to get you to buy the vehicle then when it comes to get the work done, they will weasel their way out of it.

My husband and I welcomed our first daughter into the world and discovered our brand new Scion XD 2010(Paid off) with ONLY 5,000 miles on it was too small. So we drove two and a half hours to the Carmax in Kennasaw. It seemed like a nice atmosphere and the sales associate was nice at first. We were wanting something bigger that we could have room to grow in as a family. Well we looked for two hours in the 100 degree humid Georgia heat and decided that a Chevy Equinox was the car for us.

We went back inside to see what they would allow on out scion so we could figure out what our payments would be. They were only going to allow us 12,000 and they had just sold the same car Only a 2008 with 41,000 miles on it in the lot while we were there for 15,999.and they would only allow 12 on our brand new 2010 Scion with 5,000 miles. The loan value from the bank on our car was 15,500 and banks only loan you 80% of what the vehicle is actually worth. Our car at the Toyota dealership lists at $19,900.

I purchased a 2007 Nissan Altima SE, ended up becoming a lemon due to the unskilled staff that performed work on my car. I kept bringing it in for various things as I had a 30 day warranty. As follows: June 12th - bought car. June 17th - brakes squeak, wheel alignment is off. Prognosis, the rear tire, passenger side was mounted backwards. Rotors were sawed down. July 5th - brakes squeak louder, installed new brake pads. July 9th - gas gauge is off. It went from 1/2 full to empty overnight. Want the 125-point check redone as several things were incomplete. Brought in car, got a loaner.

July 13th - CarMax couldn't find problem with gas gauge. They brought it to Nissan Dealership - No leaks, ready for pick-up. Arrive at CarMax 8 pm and discover they did not redo the 125-point check. Left car there went home with loaner. July 14th - car is ready for pick-up. 125-point check redone and is complete. Arrive at CarMax at 8 pm, do a walk-around of my car, discover rear side bumper, passenger side is dented and scratched. Left car there went home with loaner. July 15th - car is ready for pick-up. Arrive at CarMax 8 pm. Conduct a walk-around; discover two claw marks like scratches on passenger door, drive side. Left car there went home with loaner.

July 16th - called corporate office and made a complaint, car ready for pick-up. Arrive at CarMax 8 pm. Shoddy job done on the passenger door, looks like a magic marker was used. Complained and asked to have it redone. Discovered new scratches, driver's side, from front wheel well down along side of bottom trim from drivers door halfway across to passenger door. Color is blue and white. Scratched down to the metal. A/C when in the on position is blowing out the smell of rubber burning! Hmm now what! I stated the following, "What kind of incompetent people to you have working in the service department! Enough already! "Left car there went home with loaner.

July 19th - receive a call from the GM from the Burbank CarMax. He was hostile and threatening. Said he was keeping the car because it was defective and it wasn't my kind of car. I said the car is not defective, your staff is! He then stated I had better bring back the loaner or the police will be called. I call corporate office - he said the same. July 19th - arrive at Burbank CarMax approximately 9:50 am with my entourage in tow - two Burbank Police Officers - one female and one male. I explained the entire story to the officers. We headed inside to find the GM and get things straight. I asked the receptionist for Brett - GM. Waited 5 minutes. Asked again where he was.

She said he was in the business office. I said I would go find him with my entourage. I asked to see my car along with the officers. I showed the officers the car and all of the scratches, dents, shoddy job etc. Turned to the GM and said start the paper work and I want my deposit today! He said the paper work will be started immediately but not sure about my deposit getting into my hands today. Moving forward, signed off on the paper work taking me off any liability and got my deposit. In hindsight, there were many things wrong with the car. While taking it out for a Road Test, before purchase, the left turning signal was burned out. I asked how the car passed the 125-point inspection. That was the red flag!

Conclusion: If I had not brought officers with me that day, I am sure things would not have turned out in a positive way. It amazes me that the Burbank CarMax is still in business with their unprofessional mannerism. Moral of the Story: When purchasing a vehicle go to a dealer and not a used car lot.

I left a message to make an appointment for my vehicle to be inspected before Warranty expires. I never received any call back so I left a message directly to Ralston telling him to make an appointment to bring my car in for servicing. Not once have I ever received a call.

No damage done but one time, I was quoted $150 to fix something, then I came to find out it wasn't necessary, but it just needed to change the correct oil, as wrong oil was used previously when I took it elsewhere.

We wanted to purchase a 2006 Honda Odyssey. A salesman named Tracey gave us a verbal quote for our trade-in ($10K - 12K), and when they gave the offer, it was $8500. This was for a 2003 BMW 325i with 67K miles. I think they lack integrity. They could tell my husband was "hooked" on the car. Then, when we went to buy the car, they wouldn't take my date/time-stamped deposit slip as proof. I was forced to log into my bank account to "prove" the funds were there. It's an invasion of privacy. No other "retailer" makes you log in to your bank account. Here we are paying cash for the car and treated like cheaters.

Then, when they found out the fund transfer for part of the amount wouldn't occur until the following day. I had to write two checks. Now, this was at 5 in the evening, so there was no way they were going to deposit the check that day. Also, I wanted to retain my custom plates but they said they don't have a link with the DMV so I have to make an appointment with the DMV to reuse my custom plates. So what were all the DMV forms we signed for? Their "customer service" is very self-serving. I don't plan to shop there again.

I purchased a 2007 Dodge Nitro from Carmax in January 2010. A month after having the car, I had to take it in (thankfully I purchased the extended warranty) because the gas fuel tank did not automatically shut off while pumping gas. They "fixed" it. They gave me a rental that I was responsible for tax and gas. I got the car back in less than 48 hours. Immediately the next time I had to get gas, I noticed the problem was not fixed. I took it back. This time they had me drive a Dodge Nitro off their own lot that was for sale. When it was time for me to return that car, I had to fill the tank back up. Lo and behold, this Dodge has the same problem my Dodge has. There's no fuel filter when you pump gas. I mentioned this to John, my service rep, so he won't sell that car the same way mine was sold to me.

Anyway, the second time around they actually had to put an entire new gas tank in my car! When I purchased the car, I noticed the car drove really loud. I thought maybe it was just a loud car. There was no shaking or anything for me to suspect it was the tires. But my boyfriend would get in and always say this is not normal, that my car should not be this loud. So when it was time for an oil change, I decided to take it to Carmax and get it done so I could also have them check the noise. The noise is from the two front tires. It's a condition called "choppiness". They sold me a car that supposedly had brand new tires on it, but didn't. However, this problem is not covered under my warranty, and I now have to pay $240 for two new front tires. I tried calling to speak with an operations manager to complain. Of course, I got no call back. The whole thing about point inspection before selling is a lie! If they do that, they would have known about the gas tank and the faulty tires. I will never shop at Carmax again!

I bought a 02 Mini Cooper that was in good condition. Everything was fine except for the airbag light on the dash that would not turn off. I brought it to Alexander Mini Dealership on a Saturday since it was the one closest to me. Ivan **, the service supervisor, suggested a free service inspection. I agreed and immediately said that it was illegal for any repair shop to have a customer drive off when the airbag light is on, so they gave me a loaner. On Monday, they notified me of a thermostat leak and a faulty airbag wiring and that my extended warranty from Carmax would only cover a part of the repair which amounted to $441. Four days later, I end up paying $278.42. I did not mind paying that amount, thinking that it must be good since it's your own car's certified dealership.

When I started the car and turned on the AC, I noticed that it was not getting cooler, and worse is it was churning out hot air. Disappointed and disgruntled, I immediately called back Alexander Mini Service and spoke with Ivan. He then put me on hold and a few minutes later, he told me to come back the next day to have it checked out, and I'm sure you could only guess what that means. I looked at my receipt again and noticed that there was a note that stated "Declined additional repairs: brake fluid, tires alignment, fan switch (fan runs all the time)." Dumbfounded, that's why I bought the extended warranty to help out when repairs as such occurs. Sure.

Through an Internet search, I located a 2009 Acura MDX at the Orlando dealership. After a couple of E-mails, I drove over 100 miles round trip, to view the vehicle. At that time, I also obtained an appraisal on my 2002 Lexus LX470 for $13,000, with an agreement that when I returned with the 3rd row jump seats in good condition, the amount would be increased to $15,200.

The following day, I returned with the jump seats and to finalize the purchase of the Acura, along with the sale of my Lexus. However, through an attempted "Bait and Switch" scam, I was told that the $15,200 was never promised, even though I had it in writing. Being very angered, I took my car keys back and walked out of the dealership. It should be noted that over the past forty-five years, I've bought and sold more vehicles than I care to recall, but I've never been treated in this manner. I'm a very dissatisfied consumer and will make every effort to forewarn future Carmax purchasers of these tactics.

I got my car back in March 2010 for my birthday. The car was dirty in the inside of it. I didn't know until I got home because it was dark. That day while looking inside the car, I notice a smell. I thought it was from sitting up for awhile. That week I notice that the carpet is wet. I took my car back to the service department. They kept my car almost two weeks. They gave me a liner car. I took my car back for the second time with the same problem. May 25, 2010, I call for an appointment to get my car taken care of. The lady said she had nothing until May 25, 2010. I called a week or two before that date. Now, I'm still waiting on my car. I call them, Jimmy said they sill having found no leaks. I don't have a ride to get to work an around. I am a very busy person to not have a car. Please someone help me with this problem.

CarMax injured my girlfriend and ruined her dress and brand new shoes today. So my girlfriend and I took off of work today to go car shopping. We went to the North Austin CarMax first today to look for a new car. The salesman greeted us and told us to get on the back of his golf cart and he'd take us out to go look at some cars. We were driving around the lot talking about what she was looking for and saw a car we were interested in checking out. The immature salesman (probably about 21-22 years old) needed to turn around, and thinking he was being funny said, "Let me take evasive maneuvers." Yes, he really said that and whipped the cart around while gunning it. My girlfriend went flying off the back of the cart and onto the asphalt. I managed to grab the seat as my foot hit the ground and had my feet dragged a couple of feet until the salesman stopped the cart. There were 3 other sales people and a customer within 20 feet of us who saw everything. She is covered in bruises, her hips and back is sore, has a skinned ankle and elbow, and scuffed up shoes. It happened so fast we were pretty stunned and **. As we were walking back, the sales representative said, "Please don't tell them what happened, unless you want to see me walk out of here and fired."

We ended up leaving. On our way out, one of the other sales guys had told the sales manager who asked us to file a report. He wrote the whole incident report up after we told him what happened. As we were leaving, I noticed he wrote in the incident description: "Fell off golf cart." I called back tonight to see what they would do about the fact we wasted the whole day, and my GF had to spend all day in bed in pain and the sales manager said nothing other than paying her medical bills. Don't ever go there. If she hadn't put her hand down as she fell, she most likely would have cracked her skull open on the ground. I suppose they would have just covered her medical bills if their negligent and immature salesman had killed her thinking he was being funny. I would not recommend CarMax to anyone.

I feel like in addition to "taking care of all medical bills" for her, they should pay for her shoes and dress and do something to make things right. I called the sales manager to which he said the two have "nothing to do with each other" and Dan on the customer service line at CarMax Corporate said basically they would only cover medical, that's all they will do, and gave us the number to their insurance company. She's going to go to the hospital tomorrow since their insurance was a recording that said it was after business hours and she will most likely consult further with our Personal Injury attorney. We took pictures of her injuries and I assume any reasonable person who looks at their surveillance film will see the salesman whipping around the cart like a maniac and my girlfriend flying off.

I dropped my car off to have a recall on my rims handled and they returned my car with new rims. But now, it is so out of whack that if I hit 40 in it, the steering wheel shakes as if it was having a fit. I have to get an alignment and pay out of my own pocket. I called Nissan about the new rims and mounting, balancing and alignment are part of the recall so that the car is returned 100%, which Carmax failed to do .

On 7-27-07, I bought a 2002 PT Cruiser car from Carmax. On 11-3-9, the transmission started sticking and I took it to Carmax, and received the car back 45 days later after they outsourced to West Coast Transmission for replacement, and my engine and cooling system somehow got ruined and had to be replaced. I have a 9 page invoice of all the items that had to be done, while I made my payment and insurance on a car that was at Carmax, having who knows what they have done to it or driven by who knows who that did so much damage.

The car has not worked right since, makes an awful noise and on 3-3-10 would not start, engine light came on, transmission is sticking after jumped, A/C makes terrible noise and no longer works. Carmax has cancelled appointments and turned me away when I physically brought the car in, even though it is still under warranty and "new" equipment is under warranty as well. Lonnie *** does not return calls or pick up my calls when I try to reach him about the car problems and I was told if I leave the car there without an appointment it will be towed away at my expense.

I have a car I cannot drive that I am paying the payment and insurance, while I have to figure out how to get to work and school. I work retail, both day and night shifts and attend school 2 nights a week. My school is suffering because of the car issue, and it is not safe to ride public transportation so late at night. I am a one car person, and cannot afford another car and this one cannot be sold or traded in its present condition. Economic damage is paying for a car and insurance I cannot drive to work and school. While car was fixed for the first 45 days, I did not get a loaner car until the 4th week, which was a huge issue for work and school schedule. I made 3 payments of $379 and 3 insurance payments of $140 while not driving my car. $1557 is the total, not to mention paying others to drive me around, or not be able to do things because of having no car.

I purchased the vehicle on 3/11/08. I paid coupons ahead. All coupons in book. Carmax applied all payments to interest and refused to pay balance on car and is harassing me for future payments even though I have paid up what was on the payment stub. The consequences are harassing phone calls, un-validated late charges and credit reports.

I took my mom's car to be appraised; she is no longer driving. I told the saleswoman and appraiser that the car had been in an accident and the front bumper was replaced. I didn't bother to fill in all the details because: 1) I don't know the technical terms for all the damage that took place and the parts that were replaced and 2) I knew they could find this info on Carfax because the police were called, the accident was reported, and my mom was given a ticket.

When the appraiser came back, the first condescending words out of his mouth were, "More than just the bumper replaced..." like I had been trying to deceive him. Then, he tried to pull the wool over my eyes (but I didn't realize that until a few days later when I called the manager at the body shop that fixed her car). He told me that her car was now not good enough to sustain another front end hit, because it had been damaged and repaired not as well as it had been originally made and would now crumple like a can, having been hit before. This he told me assuming that the car was not repaired right, without even trying to find out which body shop was used and what parts were used. He didn't even ask! And then, he offered only $8500 for her car - on a practically new Honda with 5000 miles on it!

A few days later, I talked to the manager of the body shop who did the repair. He had noticed my back bumper was scuffed up and volunteered to buff and paint it at no cost to me and at the same time as my mom's. He had thereby earned my trust by doing a good job on my repair and for staying true to his word regarding any problems my mom's car might have. The manager said the Carmax guy was trying to get out of paying full price for her car by insinuating the car was not truly road-worthy anymore. Carmax lied, in other words. The body shop manager had already earned my trust by his words and actions, so I believe him when he told me that genuine Honda parts were used and that the car was as good as new now.

Where can I start this nightmare? First, I had the funds to purchase the vehicle I always wanted, brand new, cash money. I found the vehicle listed online at Carmax in Houston, TX. After about a dozen calls and three days of dealing with that dealership to get pictures of the described vehicle with no luck, I asked for someone to go out and describe the vehicle to me. I got two hang-ups from them. I guess they were to busy for a $40,000 cash sale. I finally asked for the GM and demanded for him to go out to the vehicle and describe it to me since they were "too busy" to post the pictures. I liked the vehicle so I paid the $599 to have it transferred to California. I was told it would take 28 days firm. I said that was fine for the funds for the sale were also 28 days out.

It arrived 14 days early and I was treated like I was lying about the funds and was asked for proof that the funds were soon to be available. I showed the deposit receipt for almost $94,000 and the funds would be available in five days. I was asked to give a check and it would be held for the five days and then deposited for the sale of the vehicle. They lied. The check was deposited the same day and it bounced to the moon and completely ruined my vacations because my account was in a multi-thousand dollar negative amount plus the day I did pick the vehicle up, it looked like ***. I asked for it to be detailed and it was nothing more than rinsed off and not even vacuumed out.

I was then apologized to profusely and promised it would never happen again and Carmax, I was then asked to provide a cashier's check for the amount since the check bounced (Carmax's fault). I went to my bank and acquired the cashier's check as requested. In the infinite wisdom of Carmax, they redeposited the check when I had already taken the funds out in a cashier's check. So, this check has now bounced for a second time. My checking account, for the second time, is now over $50,000 overdrawn and checks are bouncing all over the place.

I spent several hours on the phone and at my bank's ATM doing damage repair for what Carmax had done to my account and had to re-deposit the cashier's check to keep other checks from bouncing, namely checks written to my daughter that they, employed by other banks, had any holds waived. Had these checks bounced, they would have lost their jobs due to Carmax's stupidity. Carmax Modesto promises they will reimburse me all expenses. But what I am saying what about the inconvenience and the defamation of character and the repeated trips to my bank and the "hours" spent on the phone with my bank and Carmax for their screw-ups? Plus, what if my daughters had lost their jobs because of this?

Total tally: Pictures of the truck, three days; arriving 14 days early and demanding proof of the money; received the vehicle looking like ***; Carmax deposited a check that was supposed to be held for five days; demanded a cashier's check then redeposited the original check; almost causing the termination of my three daughters from their jobs as bank tellers. Can I express how angry I am with Carmax? Their incompetence is not measurable. Carmax must start some major damage control right now!

I purchased a Toyota Prius at the Carmax in Norcross. The previous time I tried buying a car from them, the car had a bad transmission, so I took this one to a Toyota dealer to get it checked out. While at the other dealer, I looked at the new 2010 model and with the incentives they were offering, and a better interest rate, I was able to get a new model for less than the one I got at Carmax. Knowing that Carmax has a 5 day return policy I decided to get the new car and took the original Prius to Carmax figuring they would understand.

As soon as I told them what happened, they began treating me like dirt. This guy Dabid who was supposedly the manager was completely disrespectful and started talking down to me. I began asking him a question and he cut me off and would not even listen. I told him he was being a jerk and he bowed up and became confrontational. His tone became threatening and as he was trying to stare me down. He began raining his hands towards me while making threats about kicking me off the lot and calling the police.

Mind you, that all I did was call him out on treating me like a jerk simply because I no longer wanted to buy a car from them. In no way shape or form was his attitude warranted, and being outnumbered I felt extremely unsafe. I told David that I did not want to deal with him anymore and after that Carmax made the return process as difficult as possible. I've never felt so disrespected by a business as I did by Carmax. The return policy is part of their advertisement and they proudly tell you that you can return the car no questions asked. Well, if you do be ready to be treated poorly, and even be overtly threatened with violence. I will never do business with Carmax again.

I purchased my vehicle from CarMax in April 2008. Since then my vehicle has been put in the shop 10+ times for repairs. I was sold this car under the assumption that with the extended warranty, CarMax would be able to fix my car for $50 a visit. CarMax has been able to work on my vehicle once, every other time it must be sent to the dealership. The mechanics at CarMax usually cannot even diagnose the vehicle as having a problem. They changed and rotated my tires and returned the car saying that everything was fine once.

I was having problems with it so I took it to a Saab dealer. The Saab dealer said that the oil pump was leaking, the water pump was leaking, the head gasket was cracked and the tires were bald. CarMax rotated bald tires and didn't say anything, and they changed the oil on a car and didn't notice the oil leaking right back out. I have spoken to the Operations Manager who is claiming CarMax is not liable for any problems that we have had with our vehicle. He says it would be impossible to be able to be liable for every car owner that is upset when their car breaks down due to age and mileage. I have never heard of a car with 80,000 miles needing a new head gasket. CarMax has robbed us by selling us this liability of a vehicle and now they are washing their hands of us.

Finally, I spoke with the Operations Manager who instructed me that there is nothing that CarMax could do to assist. They could not take responsibility for every customer that had repairs from aging and mileage being put on their vehicle after purchase. I am not an expert, but unless I am drag racing, I don't think a head gasket should blow on a car that has 80,000 miles on it.

Result: CarMax is attempting to change PCV valve for $96.14 for the part and $20.70 for labor. If the car has to be transferred to the Saab dealership, CarMax will be paying the difference.

I bought an almost $30,000 Jeep Grand Cherokee from Carmax in 2004 and obtained (5-year) financing through them. I have paid my bill on time every month for 4 1/2 years and was looking forward to the end of my car note when, unfortunately, I was laid off in August 2009. And this is when my nightmare with Carmax started.

I called them and explained my job loss and asked them to work with me. All my other creditors worked with me, but Carmax wouldn't. Instead they started acting like loan sharks, calling me several times a day harassing me for payment. Whenever I was able to scrape together a payment, I promptly sent it to them, figuring this would show them my good faith effort on getting the car loan paid off. It didn't matter, the harassing calls continued.

When I did speak with someone, I was asked if I could get a loan from family or friends or sell some asset to pay them. I kept repeating that I had lost my job and asking them to please work with me until I was able to find other employment. One of the reps told me that "Well, if you don't pay your loan on time, this gets put on your credit report which will make it even harder to get a job." Is this kind of harassment even legal?

My husband and I shopped around looking for a good reliable vehicle for our family like alot of people we wanted a suv we decided on a durangoo because a friend had one and it seemed perfect. We found one with the help of Carmax in Greenville South Carolina. The durango was delivered to Carmax it only had 57k miles and was perfect,

well for the first few weeks I had the car I thought it was then the trouble started. Before I had even made the first payment on the car I had to take it back and they told me I had a leak in the oil pan and a few other problems that were all covered under warrenty not to worry. In the first year that I had my durango I think I took it to carmax to have it worked on at least 15 times or more for various things. Oil leaks, ABS system, idler pully (at least 4 or 5 times) they damaged my car while working on it and so on. The real trouble started when we were on our way to my husbands grandfathers funneral in North Carolina only an hour drive from our house. The check gauges light came on and there was no oil pressure.

We had to call his brother at the funeral that we were going to be late to and ask him to come get us and have the car towed. The mechanic ask my husband had we been changing the oil in our car because there was so much sludge that same mechanic was the last on to change our oil so it had diffently gotten done. The bad news was then given to us at 122k miles we were told we needed a new oil pump, new engine, and a new water pump final bill $4,000. All of this for a car that we still owe around $8,000 for.

We explored every option let the car be repoed, trade it, let it sit what do you do when you're still going to have to make payments, insurance and now this. We payed to fix the car because now everthing under the hood should be new and I will drive this car until the wheels fall off and never buy another dodge again.

I attempted to purchase a vehicle from the local CarMax Auto Superstore here in Fredericksburg Virginia. I went to test drive two Ford Mustangs on their lot. When I was escorted by the sales person to the cars, both would not start. Obviously I was told that they had bad batteries which prevented them from starting. Nope not going to buy either of those cars. I wnt to look at a Dodge Nitro and it had bad tires on the front. The tires almost had steel chords showing. Accoring to the sales manager (no sales associate) the tires met CarMax standards. I asked what were their standards and could never get a straight answer. I left the showroom amazed that three cars were in this condition since the state that they do a 150 point vehicle inspection.

I was leaving when I came across one of the mechanics on break, so I asked them about the cars. Here is a newsflash. The cars they get are from auctions. They get the auction cars and 'produce" them in the shop. At this store they have to 'produce" over 200 cars per week. He told me that they spend about 15 minutes checking over each car before they move it on to detail or the paint shop.

How can a Fortune 500 company spend as little as 15 minutes checking out a vehicle that they want you to buy? Its no wonder that they have junk on the front lot that does not start or run. Fifteen minutes to check out a car that you want a consumer to drive and put their family into? No way!!

So basically they buy junk, say they recondition the junk, then shine the junk up to sell to consumers. Stay away from CarMax people.

Bought a Top of the Line Jeep Cherokee Limited with 28,000 miles and within 3 weeks it had to have an axle and U-Joints replaced. They wanted to give a used axle to fix it. I attempted to get the GM to assist us by letting us get a different car from them since it was recently purchased. He refused. He said if we see the car coming in regularly we might do something. 3 weeks after that the power steering went out, along with wind shield water squirt motor and it is back in the shop within 60 days of purchase. I contacted the GM, Damon, and I reminded him of what he said about the car coming in regularly and he brushed me off again. Car Max DOES NOT stand behind their cars and are liars. DO NOT BUY FROM Car Max EVER.

I am so discusted with CarMax its not even funny!

On May 27, 2009 I purchased a car from CarMax south that I paid CASH for (just under $10,000!!).

Since that time, the car has been in the shop about 5 times for repairs.

NOT TRUE!

After about 3 days of getting the car back the second time, it started shaking not only while idoling, but while driving as well, and I mean VIOLENTLY SHAKING. It also will stall out on you while your at stop signs, backing out of parking spaces, etc. (It's an automatic...should NOT be stalling!) It even turned off on me while I was driving down Mopac at 60mph!!

I have spoken with the manager of the store, Zach, the mechanic's manager, Russ, and the cooperate office, and have no solution.

It is going on FIVE WEEKS that they have been fixing my car. I called to complain about it this morning, and this afternoon my car is MAGICALLY FIXED!! Yeah right!

We contacted the head mechanic at the Dodge dealership that actually worked on it, and he said he was NOT confidant that it was fixed and that he wouldn't put his daughter in it! CarMax told me it was fixed, but I dont think so! I refuse to put my life or my childs life at risk for this car! I think CarMax should replace my car for me!

Keep getting the run around, I am so sick of them lying after they sold me a DEATH TRAP!!!!

Service consultant Jacob, tells us service techs initial diagnosis of problem is "oil starvation". Request OK to tear down engine to investigate reason for engine failure. After engine tear down they tell us failure is internal, lack of lubrication, but unknown why engine was NOT being lubricated. We are told new engine needed, parts were damaged beyond repair. Paper work for claim for work to be covered under warranty needed.

Carmax on site inspector reviews service techs findings & reviews paperwork. Inspector submits claim to claims dept in Chicago. Claim was denied. Roseville inspector asks service tech if oil filter was inspected. Tech says no reason to, oil was clean & no visible signs of oil leaks. Oil filter inspected, full of sludge & gunk. Last oil & filter change was done by Carmax-Roseville< 4000 miles ago. We call & talk to Edgar S. (1-800-) in claims dept in Chicago & ask why claim is denied, he says because of sludge in oil filter & engine. Carmax did last oil change. We talk to a claims supervisor (Nate H. - 312-) in Chicago, he tells us claim is denied because of signs of no oil in engine. When we mentioned service techs initial findings in Roseville was that engine oil was clean & full & no visible signs of leaks, he in a round about way accuses of negligence & that engine was being driven with out oil.

At no time did any oil light come on or check engine light came on when driving. He hints that we burned the engine & added oil before it was towed to the shop. Service dept in Carmax Roseville is telling us our warranty is not valid since we did not properly service the engine. They too now are telling us that we burned the engine & then added oil before it was towed to the shop. A rebuilt engine quote from Carmax is 6K. We strongly disagree that it is our fault.

We service the car when needed & did NOT burn the engine & then add oil for a cover up. We feel that Carmax is trying to get out of the cost of replacing the engine. Engine replacement very costly if we have to pay for the whole replacement, especially since a 3 yr extended warranty was purchased for these kind of issues.

Well for all of those interested in buying a quality used car here DO NOT! You would be very interested in how this company reconditions its inventory. They instruct their associates to rush through the "150 point" inspection on their "quality" used car. Let me ask you this how can you safely check out a vehicle in a matter of 15-20 minutes. I dont know about you, but I would never purchase a used vehicle and place my family in it that has only had 15-20 minutes worth of inspection.

This company has a quota to "construct" over 200 cars per week for its customers. I went to test drive two cars on the lot and two did not even start for the sales associate. The third had badly worn tires on the edges. According to the sales associate this was ok because it was up to "CarMax Standards". I was very suprised that the sales associate was very quick to provide me with all of the details on just how they recondition their cars. A 150 point inspection is done by an hourly associate that should be changing oil. WOW! Any hard problems with the cars are sent to the local area dealers (I was surpised when I also heard that their service department does the same). Did you know that they have a body shop on site? I guess selling vehicles that have been involved in an accident is ok for CarMax to do. Wait...they have a picture of a wrecked vehicle on their showroom floor that states they would never sell a wrecked car. WOW!

Well I could not even find any literature on what exactly "CarMax Standards" are. So I thought that I might have better luck at another one of CarMax's stores. NOT! I went to the store located in Woodbridge and went to test drive two cars. You guessed it one had the engine light on and the other had the ABS light on. No way am I going to buy a car from this company. No way am I going to refer any family or friends to this company. I beg you DO NOT GO TO CARMAX. THE VEHICLES THAT THEY SELL ARE NOT SAFE!

I can't even begin to explain how disgusted I am with CarMax. Prior to this I have purchased three other cars wit them and will NEVER go back to another CarMax again. I purchased my Lincoln LS 2005 three months ago. Since them have had nothing but trouble.

A week or so after I drove it off the lot the breaks started squeaking. I took it back and in the next 30 days had to go back 5 times because it was never fixed right --all they kept saying is we will check the breaks. Finally they had to send it to a Lincoln dealership to have them change the breaks. The supervisor at the local CarMax even told me on MY 3rd visit that its because they put cheap breaks on it but they fixed that. Should have known then!

Well a few weeks ago I took it to the Lincoln dealership to have the AC checked because it was not cooling right. I was told it had never been serviced and had mildew and crud in it so it was going to cost $215 to correct that, clean it out, service it, check lines, etc!

Well a few weeks the car starts having problems running so I had to take it in AGAIN. I was told that there was no real service done by CarMax and that I need a list full of things, flushes, line checks, maintenance, etc and they had to replace a bad coil. Another $883. I had only made my second payment and am already down $1098.

Additionally I commented about all the problems I had with CarMax because I had to have a break service done as well and Richard indicated that he remember my car when CarMax brought it to change breaks. He said he recommended this service to them at the time but they said no just change breaks.

Car Max is supposedly CERTIFIES cars before they sell them; we know that is not the truth given my experience. When I contacted Carmax home office with all the issues I initially had--they were very uncaring and non-concerned. The response I got is we will contact the local GM. What did he do--simply had a manger GREET ME! Ya, like that made a difference!

I think they should be responsible to reimburse me the $1098 I have already spent just getting this car up to par. it is in the SHOP AGAIN because there is an issue with the AC valve! What a horrific experience. I have spent more on maintenance then on my (now) three car payments!

I purchased a vehicle from CarMax 3 1/2 years ago. It was used, so I know the Lemon Law will not apply, but I am hoping that the Magnus Moss Warranty claim will, or some other statute. It has continually given me trouble from the time I purchased the car. I did get an extended warranty, 36 months or 36,000 miles.

While it was still under warranty, it was in the repair shop for approx 2 1/2 months. CarMax put approximately $4,000 worth of work/parts into the car to get it running properly. I put out of my pocket approximately $1,500 into the car at various times for various mechanical problems. I tried to get CarMax to renew the extended warranty when it ran out, but they would not. The check engine light has been on for at least 90% of the time that I have owned it. It is now requiring a new motor, the "Cam Journals" are shot. My mechanic said the motor would be $6,000 - $7,000 and to install would be another $2,000. I still owe approximately $5,500 on the vehicle. Do I have any hope in getting some help from CarMax or am I stuck owing for a lemon that is not worth another dime of my money?

On 8/9/2005, I was sold a 2004 Chevrolet Impala LS from the Sales Manager at Carmax in Rockville, MD. I have had continuous problems since purchasing this car. I have an oil problem, brake problems, and the gauge for gas tank stopped working after 90 days after purchasing the car. Most of the gauges don't work and overheat. I pulled a Carfax on my car and saw that it was a rental/fleet vehicle in Michigan on 4/27/2004 since it was brand new. I have attempted to deal with Carmax and they indicated there was a Maryland class action suit.

I bought a VW Touareg in May 2008. Since that time, I took the truck already to the shop 8 times. First was the flat tire sensor. I took it 4 times (2 with Carmax and 2 with VW) but at the end, it was fixed. Since June 2008, the headlights were flickering. In January 2009, the left side shot down and the right one still flickering. I took it to Carmax and they fixed the left one but for the right one, they said I have to wait until shutdowns as well.

In the meantime, I was dealing with the check lights sensor. In May, I called Carmax and told them that the right side was shutting down and scheduled an appointment for service. They order the part to be fixed and scheduled another appointment. When I took the truck, they said the part was in good condition and they replaced the bulb and did not change the damaged part. On my way home, the check light sensor turned on again. I called Carmax again and they said to bring the truck and they will take it to VW. At the VW shop, they changed the bulb and repaired the wiring system and the Carmax paid for it because was not included on the extended warranty. They said they updated the headlight system and is not part of the warranty.

When I left the truck at the Carmax shop, I had almost half of gas tank. They drove my car with the light problem and used the whole gas to drive roundtrip to the shop and never put any gas on it. I had an argument with the manager (Steve). He said that he will not pay for gas and I have to appreciate they paid for the light "update" and I need to leave the shop because he was done with me.

One week later, the right headlight shut down and I called Carmax to let them know about it. They said they closed the doors for service due the argument I had with them and I need to take to VW on my own. I need to start in zero with my issue and I am not allowed to visit Carmax anymore. I called VW to schedule an appointment and they will be checking the truck on Monday. Gas money was almost $200 to take the car to the shop and still with the same problem. Now, I have to take it to VW, which will be more expensive to pay the deductible and start in zero since this problem should be fixed in January 2008 (the first time I took the truck to Carmax).

On May 26, 2007, I purchased a 2002 Cadillac Escalade EXT. On June 25, 2009, I went to Patrick BMW to purchase a car using the Cadillac as a trade-in. From Patrick BMW, they pulled a carfax (vehicle history report). That's when I found out #1: The mileage on the Cadillac was not the actual mileage. #2: The Cadillac had been in an accident. #3: There is a problem with the title. All these things were in the carfax report from Patrick BMW.

When I purchased the Cadillac from Carmax, they said and I signed an Odometer Disclosure Statement stating that the Odometer was the actual mileage and they did not tell me the Cadillac was in an accident. I would have never bought it. In addition, the Cadillac is financed through Capital One Auto, so I didn't know that there was a problem with the title. Carmax did not give me any information or choose not to tell me about the Cadillac. I paid $26,738 for this Cadillac with $15,000 down. Patrick BMW said the Cadillac trade is $5,000.00 because of the problems that were reported from carfax.

I bought a 2005 Grand Jeep Cherokee on 1-21-09. When I purchased the car, they asked if I wanted the extended warranty, which I purchased. On 6-12-09, the transmission on my car went out, so I took the car to CarMax and was informed it was covered under my extended warranty as well a loaner car. Several days later, I was told the car is not covered under extended warranty and that the original manufacturer's warranty drive and train should cover it. I contacted the manufacturer and they said that the drive train had expired because it was never transferred over to the second owner. I informed them when I purchased the car no one ever mentioned that. I was only asked if I wanted the extended warranty and what it covered through CarMax.

The manufacturer said that the CarMax extended warranty would cover it. I spoke with Annette several times and she stated that her operations manager and she both agreed that the extended warranty should cover the car. She also stated that the extended warranty did not want to cover it because they feel the drive train warranty should cover it. Meanwhile, with them going back and forth, I have a rental car that they are telling me I have to pay for, as well as a $100 deductible and towing of car to CarMax of $130. All of which my extended warranty says that they cover: a $50 deductible and loaner car and towing. They have still not fixed the car after a week. All I have been told is that my car is at an auto shop and they were going to look at it.

The car once started smoking and a fuse had to be replaced. The rear wiper broke. The radio has broken twice. The handle on the passager side fell off. I also had to pay about 500 dollars to fix the door because it would not unlock. There have been numerous fuel system issues as well. around 4 thousand dollars

the carmax warranty program is a rip off as well as their so called recnditioning program. if my vehicle was put through a 127 point inspection as carmax proclaims they do, why were'nt the control arm and the pulley problems found in stead 2 months after the vehicle was sold. also, having customers spend at least $1000.00 or more for a warranty and then charge them a deductible for each visit is wrong and dose'nt seem like a fair practice. it should be looked into.

Purchased a 2004 Volvo S80 from Carmax with an extended warrarenty for an additional $2000.00 . So the car would not start in Feb 2009, so I contacted Carmax to have it repaired.They took it to Osteen Volvo to have the "specialist " repair it. Waited 15 days for an ignighter to come from Sweden. The Carmax tech picked it up and less than 20 miles down the road it caught on fire. Car is a total loss.

The fire investigator hired gave cause as unidentified some where in the headlight area.The fuse panel was ok. So basically it was a freak fire? You will never convince me of that. Allstate is giving me fair market value based on Car Trader Ads- like I would buy a used car out of some one's drive way. Only I still owe another $8000.00. Once again a past Volvo owner gets screwed because of a fire?

The car warrenty company was too eager to send back my refund and of couse Carmax was too eager to help and now I know why. Also Car Max and Allstate do not sell GAP insurance which would have covered this difference but dont sell it on used cars more than 2 years old. Again I the consumer lose. I will never buy another Volvo or a used car from CarMax. Volvo's are flamers so be careful. If you see smoke get out and get away from the car. 22,000 car now gone and I get to pay the bill still. Thanks Allstate I am in your hands but I feel I got dropped on my head.

on the 4th of December i purchased a Nissan Quest when i went for the test drive i heard a knocking so i let them hear the knocking and the sales person told me its just because the van was cold and need warming so we let the van warm up then the knocking went away but it came back the following day so they keep saying bring it in so they can look at it but still they keep saying the reason why its knocking it need to change the oil so we let them changed the oil then the knocking was gone for couple hours then it came back again so they said its the transmission we changed the transmission get a different transmission then the same evening the same problem so we keep bringing it back like 7 times and it still keep messing up know they saying its the motor please can someone tell me whats the best way to go bye this can i hired a lawyer help me pleasae.

I purchased Mercedes ML 500 from car max in San Diego at 27000 miles and reported the break problem within weeks of purchase they attempted to fix but in vain now the car has 35000 miles. The car is beautiful and the brand Mercedes was the reason for purchasing my car.

I am really disappointed with the car because of the horrible Break Squeak. It is dangerous and disappointing to drive the car with horrible break squeak. I do not feel comfortable pressing the break because I do not like the sound of squeak and it scars me even more.

I almost had an accident while backing up. When I backed up my car it squeaked badly and I stopped the car and restarted again in the mean time person walking on the street thought that I had stopped for him and started walking behind the car. I almost ran over him and I had never seen him. Car Max has attempted to fix the problem many times and in vain.

Okay. Here is my story and I never thought that I would have a bad thing to say about Carmax. I have purchased 4 vehicles from them 2 new and 2 used. I had purchased a 01 Lincoln Town Car 18 months ago and had decided to trade up to newer and a bit smaller car. I drove 4 hours to get to the dealer because they had the car I wanted. I never thought I'd be driving back without trading.

I drove the car I came to buy and it was great. So then this guy went to do the "evaluation" of my car. Now when I purchased the car 18 month before it had supposedly gone through the extremely thorough check they do for vehicles. I had only drive 12123 mile since purchasing it. I paid 11,999 for the car. Now when the price they would pay came back, 3500! Yep, the wonderful car they had sold me was now a piece of junk in their eyes. And the guy that did the evaluation was extremely rude and very insulting.

In point of fact, I have never been so insulted in my life. I walked out with him basically still shouting at me that the car was now "worthless" and would have to be auctioned off. How did it happen that in 18 months the car went from a Featured vehicle to an auction item????

The car I bought was certified, came with a paid up warranty to 100k miles and I got over 8k for my trade and paid 4 k less for a very comparable car and this one came with a warranty that Carmax would have had me pay 1600 for! They said they had never seen a car in such clean and wonderfully kept condition!

Carmax, after 4 cars you have lost a customer for life. Next time you want to insult a good customer, hope they can recover and get an even better car at an even better deal like I did.

Purchased 2002 Mazda Tribute with Extended Warranty from CARMAX in April 2007. Within 6 months the transmission Failed. Towed it back to the CARMAX Service Center in Torrance, CA for repair. After a week in their shop they told me they had rebuilt the transmission and fixed the problem. Three days later I had to take it back for the same reason, except this time the transmission fluid had flushed into the radiator and had dammaged the radiator. They told me they had to replace the radiator along with the transmission problem. I left my truck there again for a second time for another week. They again told me they had fixed the problem and in addition replaced the radiator.

Two weeks later returned the truck for a third time with the same complaint, transmission problem. Truck was left there for an additional week to have the problem fixed. Picked up the truck once again and a month later came back to drop it off for a fourth time only this time i asked to speak with a service manager due to the constant problem i was dealing with. I insisted they take my truck elsewhere to get it fixed because they were not fixing the problem at all. The manager promised me he would finally take my truck to another shop to fix the problem. I left my truck for another week hopefully to get my truck fixed for good.

It is now 6 months since the first initial repair and my truck once again is having the same exact problems i have been taking it in for the past 4 times now. I still have warranty on my truck but i have decided to file a complaint instead. The time, effort, mileage, frustration, and days off i have to take from work just is not worth it. So now i have to look to get this problem fixed by my own account with my own money to ensure things get done properly. No thanks to CARMAX.

I had to take several days off from work to drive my truck to and from CARMAX. I had to take public transportaion on all they days my truck was in the shop getting fixed. I put alot of miles driving my truck back and forth from CARMAX on several ocassions. The constant frustration of driving out from getting my truck fixed at CARMAX and having to worry about the transmission always failing on me. I can't trust to drive my truck on long trips now because I worry if the truck will break down on me.

If i have to go on long trips i have to either drive my smaller compact car or think about renting a bigger size vehicle. NOW i have to spend a great amount of money to get a private shop to actually fixt the transmission on my truck even when i still have warranty on it. Having to take it to CARMAX for a 5th time is jsut TOO MUCH!

I bought a 2000 Chevy Blazer in 2006 with high mileage and purchased the Carmax extended warranty. It is a pain that there's a $50 deductible for each and every item I bring it in for, even if I'm bringing it in with multiple issues at one time, but I think that the investment of the additional warranty was a good investment for me. I had a warped oil pan on my truck. I was out of the truck for a couple of days because the part isn't something that the local parts stores carry, but they set me up with a rental car and gave me a $25/day allowance for it. This single repair almost matched the cost of the warranty, but it's been in there for a bunch of other things: the door hinges, the rear hatch, mismatched tires that they replaced, the cruise control, the air conditioning, a broken seat adjustment handle, etc.

Now, while I had a positive experience with the extended warranty and all of the people in the service department, I still paid too much for my truck. When they compare the sticker price to the NADA value, they are using the very top end of the scale. My truck should have cost less than it did with the amount of miles on it and the features that it was equipped with from the factory, but that's a different issue.

My experice with carmax has been a disaster. CarMax is good at building illusions, just a few examples, when you visited the lot, did you notice that the cars that had been test driven by victims had a SOLD card hanging from them, and how they have this so called REJECT cars inside their buildings, that's the illusion they sold me thinking that i was purchasing a good quality car, just like they say they would. i purchased a Nissan maxima '08 with 622 miles, in feb/08, at carmax in duarte,ca. my car started giving me problems with the door locks, the brakes, the radio, the alarm, and the Air Conditioning condensation hose that was no were to be found, all condensed vapor was turing into water and filling up my car with it.

i purchased the extended warranty, but carmax has it's customers use the manufacturers warranty before they are willing to spend any money to fix the cars that were supposed to be fixed before they put them up for sale. i spoke an an employee named jose and told him about the problem that the car was having. he told me to bring the car in, i asked him if the service department was open on the weekend he told me NO. I have a busy schedule and it's quite difficult for me to bring the car in for service on a weekday, so the next time i could bring my car in it was about 4 weeks after i had purchased the car.

i took my car to the carmax store that's located in burbank,Ca. i was the first customer there and i spoke to a service agent named L. Lazo, i explained to her what the issues were with my car and what i had spoken to jose a couple a weeks prior. My car on paper it sounds like a good buy: '08 maxima with 622 miles. So i told L. that what was going on with my car was unacceptable because first of all this issues should have been taken care of before the car was put up for sale, second why should a car this new have all this problems. her words were well you bought a used car, the first thought that came to mind was to cuz her the out, but i remained calm. she made it seemed like it was my fault the car was in the state that they sold it to me in.

my car still has the door lock problems, it also has developed other problems, my transmission is sluggish, a loud noise has developed when i back up, a clicking noise coming from one of the axles, my electronic key doesn't repond all the time, and no dealer knows what the problem is, or they don't want to deal with it because i didn't make the purchase with them. my recomendations to anyone trying to purcahse a car from Carmax. DON'T DO IT!, you'll regret it if you do. They don't care for their customers, all they care about is finding ways to rob you for your car and money. i have shared my experience with my friends and family that have been thinking of purchasing cars from them. i have stopped them from becoming the next carmax victims. THE WAY CAR BUYING SHOULD BE what a joke for a mission statement.

loss of time, money and respect to a company

I purchased a 2001 Isuzu Trooper from CarMax in Sterling, VA in Feb. 2007. No major problem with the car at all. The car ran absolutely perfect until I took it in Feb. 2008 for and inspection and oil change. When I picked it up I IMMEDIATELY notice that something was wrong with it, so I called and took it back in to ask what they did to my car! Because when I dropped it off it was fine. Of course, they denied doing anything wrong but I knew that they did. I took it by another mech. who told me that the tech, probably when doing the oil change puncture something to cause the EGR Tube to damage.

I was furious because I knew that they were responsible for this problem but they refused to admit to it. They give me an estimate to repair for $329.00 but I refused to pay them one cent. The car still drive, but it has a little noise from the exhaust. In the meantime I purchased another car to drive. The following year I take it back to CarMax for an inspection to see what they would say... they tell me that it fails cause of the ERG tube! So now I am steaming MADD because not only they are the cause of this problem pervious but they are now charging me $655.55 to fix it! I am still so mad that I can't even get everything out! CarMax Techs are so incompetent.

Two months after we purchased a used 2001 Volkswagen Beetle GLS TDI from CarMax, at $16,394.86, including an extended warranty program, after CarMax assured us that it never was involved in an accident. Unfortunately, the car caught fire, while we were driving it to Tampa, FL to visit a family member, having surgery in Sarasota, FL. Other motorists on I-75 alerted us that the car was on fire and to pull of the highway. Thanks to them, we got out of the burning car just in time, and we watched helplessly while the car burned to the ground, before the fire engine arrived. A detailed incident report was submitted to Volkswagen of America, as well as to Progressive Insurance and CarMax to determine what caused the fire, as we had no indication that there was any trouble with this car, while we were driving.

Since Progressive Insurance covers only $10,500, I requested from CarMax the remaining balance of the purchase price, as we had this car for less than 60 days. In addition, I now suspect that this vehicle was previously involved in an accident, upon looking at it on January 14th, at the yard where the vehicle is presently stored.

Neither CarMax, nor VW of America responded to our request for inspection of the vehicle, nor to our request for reimbursement for the difference of the original sales price and insurance payment of $10,500.

My wife and I purchased a 2004 Jeep Grand Cherokee Laredo from CarMax. Along with the car, we purchased the extended warranty.Shortly after the front passenger heated seat caught fire.I called Carmax and spoke with the service department and explained in detail what had happened. I asked them to tell me what was covered under the warranty. The service manager told me the electrical system and electronics were covered.The service manager told me that the "heated seat catching fire was not mechanical failure".I told him that is not what the fire department said when they were putting out the fire! The service department told me I needed to contact my insurance company.

I researched this problem and discovered that there was a Chrysler recall on an 04 jeep for the front passenger seat heat element malfunction and that is had been documented and known to cause a fire.I called the service department the next day and asked if CarMax does a safety inspection. The service department went on and on about how they do a 125 point inspection.

They refused to tow my car to the Jeep dealer which was about 5 miles from CarMax.

I purchased a 2005 Chevy Trailblazer from CarMax in December 2008. Within 3 days of having the vehicle the check engine light comes on along with a tighten fuel cap message. Check engine light still on after the fuel cap is tightened. I call CarMax and they tell me to bring the vehicle in so they can reset the computer. One day later the check engine light comes on again. I again call CarMax and am advised to bring the vehicle back in.

They hook up my truck to a computer and find out it has something to do with the emissions. They turn the check engine light off and replace the fuel cap thinking it is either broken or needs replacing. The light comes on yet again and again I'm off to CarMax. They replace the filler neck (attachment to the gas tank) and turn the check engine light off. Within two days the light comes on again. I am livid at this point and tell them to keep the truck until it is fixed or give me a new truck. They keep my truck over the weekend and give me a loaner vehicle. They call me and tell me they FINALLY figured out what was wrong with the truck (something about a switch near the engine)....OK, like I know what they are talking about.

They said they have some bad news though! While my vehicle was parked in their parking lot waiting for me to pick it up a NAPA auto parts driver backed into my truck causing minor damage to the tailight, paint, bumper and quarter panel. At this point my boyfriend and I know the vehicle is cursed and I spoke with John (Operations Manager) about getting another vehicle because I was over the Trailblazer. John agreed and I came in to look at something else. I decided on a 2005 Dodge Durango. CarMax in Jacksonville, FL didn't have one I liked so Lea (Office Manager) told me they could transfer another Durango from the Florida district to the CarMax in Jacksonville, FL at no extra charge! I found one I liked in Sanford, FL and the transfer was done.

I received a call the nexr day from Lea saying I could come and get my new truck! I test drove it and loved it and was on my way...or so I thought. Less than a week after getting my Durango the brakes started squeaking. I called CarMax and they told me to bring the truck in. I did and they gave me another loaner and told me they would call me when they figured out what was wrong. I got a phone call a couple hours later saying the rotors and brakes had to be re surfaced (which they did) and the truck was ready for pick up. Not even half way home the brakes started squeaking again! I couldn't believe it!

Then the next day as I was coming home from running errands I came to a 4 way stop and out of no where the truck stalled (after my boyfriend filled it up with gas)! I called Carmax and they told me to bring it in...AGAIN! I did and they said the truck stalling was possibly due to gunk build up (which they cleaned). I now have to go to CarMax yet again and have them fix what they were supposed to fix last week! I am so over CarMax and their [bad] way of fixing vehicles.

Lost time and money from work, energy, gas, unwanted mileage on my truck, inconvenience having to get loaner car after loaner car, having to go back to CarMax for the same problems over and over again

I purchase my vehicle in May of 2008, and from day 1 it has had several problems. Within the seven (7) days of purchase, I attempted to get some commitment from the dealership in taking the vehicle back, as stated in their marketing commercials. However, they avoided my calls, toss me from person to person with promises of getting back to me. I couldnt camp out, because I have a job, but I continue to call them with little response from CarMax. The return calls I did receive from them, they patronized me, and one manager told me that how would I know something was wrong with my vehicle I was not a mechanic. I am driving the vehicle and even my three year has said, our car is sick and smokes a lot. I was devastated, the seven (7) days were up, and I remember just crying.

I have two (2) girls, I'm working to keep us together, financially supporting all of us, and a car I am paying for that needs major vehicle repair. The vehicle had a thirty (30) day warranty on the vehicle, and major brake and oil leak problems. However, again attempting to get someone to speak with me and work with resolving my now vehicle problems was exhausting. I was told by CarMax that I could no longer speak with any member in the sale department or manager, only directed to the car service department. There, the staff was verbally abusive, they were argumentative and I have not been able to get any type of guarantee in standing behind the industry integrity in fixing my car.

I called their consumer relations department and they responded once, however, the manager there refuses to call me back. I have NEVER purchased a pre-own vehicle, however I felt this was my only option. I now have a large debt to pay on a broken down vehicle I cannot drive because of safety reasons. My vehicle STOP at a stand still in the middle of a interstate highway with my three year in the back seat. I was, we were both terrify, there was no time to move to the shoulder. Vehicles in all directions were honking and blowing their horns, justifiably. We survived that nightmare, but the vehicle is broken down.

Now, I find myself very depress and ill from this I have no way to get back and forth, especially to work to pay on my broken down vehicle. Ive missed work alot and calling CARMAX again is depressing, terrifying and exhausting. Each time, it's another argument, they have perfected this whole scam of taking advantage of people like me who have no other options.

When I took the car back to Carmax on November 21, within the 30-day Limited Warranty period, service Manager Chris Anderson said there was nothing he could do to compensate for the salesman's misinformation. He estimated a new set of tires would cost approximately $700. I asked him if he would compensate me a few hundred (50%) for what I'll need to pay within the next month. He said no.

The Carmax salesman blatantly lied (because I questioned him at the time since it didn't look like 40,000 miles remaining). When I purchased the car I was led to believe I wouldn't have to spend $700 on tires for at least another two years instead of within 30 days. Service manager Chris Anderson was unapologetic.

A new set of tires will cost $700 and that doesn't include installation.

I brought this vehicle from Car Max in the summer of 2005 for $16,188.13. In fact I pay the vehicle off in 2006. Since I have had this vehicle, I have had to have repairs done to the vehicle every 3 to 4 months. Now that my warranty has expired as of August 16, 2008, I am still having problems with vehicle repairs. Consequently the reoccurring vehicle repairs that I am having problems with are in some way related to a past repair that Car Max supposedly performed. CarMax has performed repairs on my vehicle regularly and it has been to no avail, they supposedly fix the ball bearing on the vehicle which this was the third repair related to the ball bearing since, I have had the vehicle unfortunately, they did not put everything back together properly because they left the back plate down that is located near my brakes causing my brakes to grind. I brought the vehicle back to them the next day and the mechanic corrected this error however, my brakes continued to squeak from the initial damage done by the back plate being left down obstructing my brakes.

Note: A manager from CarMax delivered my car to my house which means he drove my car all the way to me (5 miles approximately) while/with the brakes grinding. Because the brakes continued to squeak I insisted that they repair the brakes since I knew it would not be covered under my warranty.

CarMax reps. insisted that they would take a look at the vehicle to make sure they did nothing wrong. Unfortunately letting Car Maxs mechanics work on my car was a mistake because when I got the vehicle back it was squeaking even louder in fact, whatever they did to my car it caused the antilock brake light to come on and stay on. This is not the first time that their mechanics failed to properly repair my vehicle and put the parts back correctly. One time the where suppose to be and electronic concern and when the car was returned to me it was back firing so I took the vehicle back to them and found out through their own admission that the mechanic had not grounded the wires properly therefore, causing the vehicle to back fire. Now that my car is being serviced by real mechanics at Dominion Chevrolet, it has been brought to my attention that my brake rotors didnt appear to be new and Car Max's mechanics swore that they repair and/or put new rotors on the vehicle in 2005. They even tried to convince me that the rotors on a vehicle can go bad before the breaks shoes go bad.

Note: The brake shoes that CarMax replaced back in 2005 when they supposedly replaced the rotors are still on the vehicle and theyre in good condition according to the Mechanics at Dominion Chevrolet, however we just cant seem to figure out how purposively brand new rotors became so rusted that they need to be replace and the brake shoes are still in good working condition. In fact CarMax cannot explain to me how brand new rotors seem too had worn out before the brake shoes; however, Car Maxs mechanics swear/swore that they put new brakes and new rotors on the vehicle between the first or second month of me having the vehicle.

In a nut shell Car Max has been performing patch work on my vehicle for 3 three year therefore, billing the warranty company for repairs that I dont feel warrant guaranty. Now that they can no longer rob me of a fifty dollar deductable and/or the warranty company for the remaining balance for repairs since, the warranty expired on August 16, 2008. CarMax is refusing to honor their 6000 miles warranty for services performed. They are refusing to fix my vehicle for repairs that they performed incorrectly and/or without care at the time of services leaving me carless. Max Car reps have kept my vehicle for 30 days and periodically weeks at a time try to get my car to duplicate a repeated problem, one of the service supervisor explained to me that they in fact, wet the car down as though it were raining to recreate the environment in which the problem seemed to be occurring (My window on the passage and drivers side was getting stuck down during rainy weather) this went on for 30 days. In fact after speaking with the warranty company I discovered that repairs that should have been submitted to the warranty company where not submitted.

Moreover CarMax reps. supposedly replaced my ignition switch however; they dont seem to have any records of this repair. Although CarMax claims to have no record of this repair, according to Dominion Chevrolet mechanic the ignition switch is not a GMC manufactured switch and/or cylinder therefore, causing my key to stick in the and the indicator lights to light up in the dashboard of my car and I am still having problems with the ignition switch. Note that the flashing indicator lights in the front panel of the car have been a reoccurring problem since, I brought the vehicle in 2005 and presently it is still a problem.

I have part of the 14 paged itemized document of services supposedly performed coupled with my individual receipt of services. In addition, I noticed that the customer service reps for repairs seemingly where attempting to avoid recording my every concern when I would bring the vehicle in for services therefore I kept documentation on what my complaints where at the times of services so I documented conversations with managers Aaron..Charley. The current problem is that Car Max put a supposedly, New a radiator on my car,? within the last 3-4 month with a 6000 miles warranty however, when Car Max install the radiator the mechanics are not sure whether they performed a pressure test therefore, I have a leaking lower intake gasket that is related to the repair that Car Max perform.

Additionally the vehicle is stalling when I press the accelerator pedal and the engine is making a roaring sound when I press it however, if I turn the vehicle off and then on again it works properly, as if it the electrical units reprogram/reloads causing the vehicle to accelerate property when I press on the pedal. Sometimes I have to turn the ignition switch/vehicle off/on several times before I can move my vehicle because, of this electrical problem. I am not past the 6000 miles warranty and Car Max is still refusing to repair my car. I want CarMax to fix/repair my vehicle properly as promised by their reps so many times in the past. It is unreasonable for CarMax to refuse to fix my vehicle when they know that they are liable for the damages done to the vehicle and/or failed repairs.

I am willing to mediate this matter reasonably however, if CarMax insists on ignoring my concerns by not paying for the vehicle repairs and/or refusing the alternative as listed below then I would like my money back $16,188.13 and this amount includes financing, in which case I will endorse the title to CarMax. Should CarMax decide to accept this offer they will also be responsible for paying any pending repair fee in order to obtain physical possession of the vehicle. Plus I would like for CarMax to refund/reimburse me for each paid out deductibles for the warranty that expired on 8/16/2009 since, those repairs were not perform properly and/or not at all.

I purchased my used 2001 Volvo XC70 certified car from Carmax in Rockville, MD. they were going to fix two problems and never did. Now it is breaking down constantly; each time I take it to the local dealer, I spend more money to get the same repairs repeatedly done. It does not always go into gear, the ignition sticks, it jerks during driving, I buy good gas, gas treatment, etc. I bought this thinking it was a good investment car and I would not have to spend $$ on repairs; I am in credit card Hades debt due to car repair costs. HELP.

Dealer ignores my pleas to handle recalls and fix without a fee; Do I cut my losses and trade? I have spent almost 4000 just this summer. I have spent a small fortune trying to keep this car on the road. I am extremely stressed and do not have the funds necessary to continue driving this lemon. I think this is dangerous; as a mother, I do not feel safe taking my children in this car.

I purchased a 2001 BMW 325i on September 10, 2008. Out of the 19 days that I have owned the car, it has been in the Carmax Service Center for 17 days.

On the day that I purchased the vehicle, September 10, there was a problem with the heater, so they kept the car for six days. They said that the heater was fixed, but that some pin for the door had to be ordered, and that took 6 days. I picked up the car on Tuesday, Sept16. I took the car in for the second time on Friday, September 19, because it was leaking some kind of fluid. When I called on Sept. 18 and mentioned the problem, I was told that it was due to condensation from running the air conditioner.

I disagreed and called to talk to someone else in the service department, Pat, who said to bring it in to have it checked. The coolant indicator kept lighting up on the dashboard as I was driving the car down for the appointment. After checking out the car, they said that the windhshield wiper fluid container was cracked and the radiator cap needed to be replaced. They replaced these things, and I drove home. The coolant light came on again, and I called the service center. They wanted me to bring it back on Monday. I told Lonnie that this was ridiculous, and I took it to a mechanic in town.

He told me that it had a blown head gasket and that's why the coolant indicator kept coming on. He also told me that the car had been hit from behind and on the driver's side, something that was not mentioned to me. The AutoCheck printout that I was given did not mention anything about accidents. In fact, the information in the report was quite vague. I took it back that same day and asked Ken Miller how could they miss a blown head gasket? I was told it was due to human error. I was also told that if I didn't want the car, they would sell it to someone else. From Sept. 22 to the present, I am still waiting for my car.

I was told by David ***** that my car would be taken to a BMW dealership, because the Carmax Service Center did not have the right tools. Then I was told that they have a certified BMW mechanic after all, on their night shift, and that he would be the one to fix it right there at the Carmax Service Center.

I purchased a 2001 BMW 325i on September 10, 2008. Out of the 19 days that I have owned the car, it has been in the Carmax Service Center for 17 days. On the day that I purchased the vehicle, September 10, there was a problem with the heater, so they kept the car for six days. They said that the heater was fixed, but that some pin for the door had to be ordered, and that took 6 days. I picked up the car on Tuesday, Sept16. I took the car in for the second time on Friday, September 19, because it was leaking some kind of fluid. When I called on Sept. 18 and mentioned the problem, I was told that it was due to condensation from running the air conditioner.

I disagreed and called to talk to someone else in the service department,Pat, who said to bring it in to have it checked. The coolant indicator kept lighting up on the dashboard as I was driving the car down for the appointment. After checking out the car, they said that the windhshield wiper fluid container was cracked and the radiator cap needed to be replaced. They replaced these things, and I drove home. The coolant light came on again, and I called the service center. They wanted me to bring it back on Monday. I told Lonnie that this was ridiculous, and I took it to a mechanic in town. He told me that it had a blown head gasket and that's why the coolant indicator kept coming on. He also told me that the car had been hit from behind and on the driver's side, something that was not mentioned to me.

The AutoCheck printout that I was given did not mention anything about accidents. In fact, the information in the report was quite vague. I took it back that same day and asked Ken Miller how could they miss a blown head gasket? I was told it was due to human error. I was also told that if I didn't want the car, they would sell it to someone else.

From Sept. 22 to the present, I am still waiting for my car. I was told by David that my car would be taken to a BMW dealership, because the Carmax Service Center did not have the right tools. Then I was told that they have a certified BMW mechanic after all, on their night shift, and that he would be the one to fix it right there at the Carmax Service Center.

The car is not worth the $11,998 sticker price, taking into consideration that the car was in at least two accidents which were never revealed to me by Carmax or AutoCheck. I am recently divorced and this is the first car I have purchased by myself. If it wasn't for the mechanic that I chose to take a look at my car, I would have unknowingly drove off the lot with a blown head gasket along with other defects that should have been repaired by Carmax without me having to do their job for them.

My friend and I both bought cars at Carmax within a few weeks of each other. I got a 2006 Saab, he got a 2005 Mazda 3. Both cars were missing the owner's manual and any other original documentation. We both bought extended warranties from Carmax costing almost $2000.00 each. My friends Mazda died because the Belt Tensioner failed which caused a chain reaction of all belts being snapped and therefore the car not drivable. This happened at 3am so garage and towing options were limited.

After calling the extended warrantee number we found they were closed for the weekend and had no direction on what to do. We had the car towed to a garage and asked them to start the work on the car over the weekend. After finally reaching the warrantee people we were told that nothing would be covered under the warrantee because the Mazda was still under factory warrantee! We called Mazda and it did in fact stil have a factory warrantee in place. However, in order for Mazda to cover the problem Mazda Roadside assist had to do the towing and take it to the dealership. Arrangements were then made to tow the car from the current garage to the dealer by Mazda. When all was ready to go the garage said that they were done with the repairs already, therefore, nothing was left for Mazda to do.

Now Mazda will not reimburse my friend for the $800.00 repair and towing and neither will the extended warrantee people. He had two full warrantees for the vehicle and both were useless at the time because f the misinformation given by Carmax at the time of the sale.

After some checking I found that my Saab also had a factory warrantee good for about 2 more years! We called the local Carmax Sales Manager and asked why were both sold warrantees when they surely were aware that these cars had factory warrantees. I got some crazy explanation that seemed like a canned script. After my rebutle the response was that is interesting. He explained that the warrantee can be cancelled before 90 days for a fee.

I have to assume the following from both my experience and my friend's. 1) Carmax purposely removes the owner's manual from their cars so that any current warrantee info is not noticed. 2) Carmax sells extended warrantees to customers fully knowing that many cars on their lot still have factory warrantees. Be aware! if you buy from Carmax take the time to call a local dealer for that model and understand if there is an existing warrantee.

A total of $800.00 was spent and is non refundable because of Carmax's business practices of not explaining warrantee information properly and not providing owners manuals.

May 22, 2008: Went to CarMax and purchased 2004 Chevy TrailBlazer from showroom. Traded in 2006 Chrysler 300 for $12,000 toward purchase price. TrailBlazer has a flat tire within a week of purchase. We fill the tire 3 times and call CarMax to make an appointment to get it fixed. There is no answer, so I leave a message. After 4 days the call is not returned, so I have to call back and request an appointment again. June 6, 2008: Speedometer on TrailBlazer malfunctions and is completely upside-down, but still moving. When getting my son out of the back seat, I notice that the rubber lining on the passenger side back door is falling completely off. A woman from the business office calls and asks if I sent in the insurance information to get my registration and tags. I told her it had been sent, and she responded that it was probably in the pile. I asked if perhaps they should check the pile before calling customers about it, and she hung up on me. Took car to Service Department to have the tire, speedometer, and door liner repaired. Spoke to manager about all of the issues, who offered an apology and justification for their errors. Given a loaner car after waiting almost 2 hours. Was called and told that the speedometer was a wiring issue and they needed or order a new instrument panel, and it would be several days. Picked the car up, got it home, and noticed that the tire was still flat. At this point, I noticed that there was an unusual amount of rust on the underside of the TrailBlazer on the frame, wheel wells, and even inside the car on the pedals. I called back and told them that they did not address everything they were supposed to, and that I also wanted them to look at the rust. June 23, 2008: Took the TrailBlazer back to the service department. After waiting for 2 hours was told that they patched the tire, but hadn't looked at the rust yet. After waiting longer, the service advisor came out and told me that there was a very large amount of rust under the vehicle, and that the driveshaft was rusted out and it needed extensive repair. Received a phone call after exchanging several on the 23rd and we went in and met with a manager to complain and talk about where we needed to go. Were given three options: let them repair the TrailBlazer and us keep it; let them buy the TrailBlazer from us for its diminished Kelley Blue Book Value, or swap the TrailBlazer for another CarMax car of similar price. We decided to get another CarMax car to avoid losing several thousand dollars. Picked out a 2004 Cadillac SRX for $13,998, plus the 48-month warranty. Signed all of the papers freeing us from the TrailBlazer and tying us to the SRX. Approximately 3 weeks after purchasing the SRX, the passenger front turn signal stops working. Additionally, the plastic casing for the airbag on the back passenger side is falling off, and the brakes squeal when coming to a stop. I call and request a service appointment, and take the car in to have it diagnosed. I am told that I will receive a phone call the following day and that the part would be in the day after. I never received a return phone call, and had to call several times the following week to even find out if the part was in. After getting into contact with the service department, we schedule an appointment that I am unable to make because my husband is called into work unexpectedly. We schedule another appointment for August 20 at 10am, and then reschedule for an earlier time (8am). On 8/15/08 at 7:40am, I bring the SRX to the CarMax service center and sign the papers to have it repaired. Was told 1.5-2 hour wait. After sitting in the waiting room for approximately 15 minutes, my service advisor Tim comes and tells me there is a problem. I am informed that the service technician crashed my car into a steel pole in the garage as he was pulling it in. I am taken to the garage to observe the damage. I am given a loaner that I am to return with a full tank of gas and return home. I contact a lawyer (Mark Beam) and am told that it is reasonable to ask for a full refund of the purchase price (which, after removing financing and the warranty, is $12,000), as well as for them to allow me to use their loaner vehicle to travel to Memphis as planned and return it to the Memphis CarMax, or for them to cover the rental of a similar vehicle. I call CarMax and request to speak to the General Manager, but am redirected to the Service Manager's extension. I call at approximately 11am, but there is no answer. I call the service department and there is also no answer, so my husband, toddler, and I drive to CarMax to speak with someone directly. Tim, the service advisor, claims that there are no managers in the entire building for me to talk to. He takes me back to the car so that I can take pictures of the damage. While we are in the garage, he brings me a service supervisor to talk to, to whom I explained the situation. He and Tim told me that they would have a manager contact me on Monday. While I am in the garage with Tim, my husband observes a different sales advisor (Dameon) driving a customer's car in reverse at high speeds through the parking lot with no regard for safety, other cars, or pedestrians. Our request involves 3 options for CarMax to choose from which we think are certainly fair. We are not looking to profit from this situation, and are not looking to go to court. Option 1: Refund the full purchase price and first month's payment, cancel the warranty and lien. This equates to $12,131.03 (the value of our initial trade-in and the first month's car payment). Additionally, we request that CarMax provide a loaner vehicle for us to drive to Memphis and drop off at the Memphis CarMax that is of comparable size and fuel economy to the Cadillac SRX. Option 2: Refund the full purchase price and first month's payment, cancel the warranty and lien. This equates to $12,131.03 (the value of our initial trade-in and the first month's car payment). Additionally, we request that CarMax cover the cost of a rental car through the agency of our choice of a vehicle for us to drive to Memphis that is of comparable size and fuel economy to the Cadillac SRX. If CarMax chooses this option, a quote will be provided in a timely manner. Option 3: Repair the Cadillac and make an arrangement for CarMax in Memphis to refund the full purchase price and first month's payment, cancel the warranty and lien. This equates to $12,131.03 (the value of our initial trade-in and the first month's car payment).

THIS IS THE LETTER I WROTE TO CAR MAX TODAY, LETS SEE!

Per our conversation today August 8, 2008, you advised me that CarMax could not work on the 2003 Mercedes under my extended warranty #7136234880 , because you Lonnie advised me Mercedes has special tools and car max does not have them to work on the car? I wish I was told that the first time I drove two hours to get the car there, and then again for the second repair. Why do you sell extended warranties on a car you dont have the tools to repair?

The 2003 Mercedes has been at Car Max in Roseville twice with the same problem, one in June 2008 and then again last week? I picked up the Mercedes on Monday August 4, 2008 for the second repair in Roseville for the same problem in June. I got halfway home after picking up the supposedly repaired car, and the car stalled and the check engine light came on again, same problem and I was almost hit in the rear by another car! Today I was told to take the car to Mercedes and a full refund would be issued by check today to Candice Rogers for the last two visits to the Roseville car Max and Car Max would pay for the repair at Mercedes under the extended policy.

Now I have a car I cant drive and will now have to rent a car because Car Max sold me a car and an extended warranty for a car CarMax does not have the tools to work on? Does not make sense. I will be taking the car to Mercedes in Reno, and I cant get in till Monday August 11, thats there soonest appointment, and will send the bill for the repairs and car rental bill to CarMax for reimbursement in full.

Im a very unsatisfied customer and wont recommend Car Max for anyone who buys a Mercedes.

I feel that the payment is too much for me. The payment is 325.00. It is been over two years already. My vehicle is Nissan Xterra 2002. It is pretty old. It is too high for me. I only can make 200 payment.

I had a 2003 Hyundai Tiburon GT transferred to Carmax in Midlothian VA, from Greensboro, NC. The car came in on a Saturday, I was told it would be ready for me to come in and purchase, and that while I was going through the paper work, the necessary conditioning would be done. I finished the paper work, and was promptly informed by my consultant that he couldn't release the car to me because it was not tagged for sale yet. The conditioning had not been done, and the person in charge of that responsibility was not in that day, and wouldn't be until the following week.

After 2 hours, Carmax got someone in to flag the car for sale (which I appreciated immensely). I then went out to see my car, and found that the whole front driverside quarter panel was covered in white paint flecks, and there was evidence of a deep gouge down on of the doors that had been painted over. Badly. I was upset that I was paying $14,000 sticker for a car that had obviously been painted (badly, twice), and then I went and tried to use my remote keyless entry to take it for a test drive. Surprise! It didn't work.

The head of Carmax service and my consultant were great in getting me an appointment to have the car reconditioned and the wiring fixed. I took delivery of the car since I didn't have one and needed to work. Three days later, my airbag light came on. I called in, and Carmax said they would take care of everything.

Unfortunately (or maybe fortunately in this case), at the light in front of the dealership on my way to take my car in, a pickup truck ran the light and t-boned me, totalling the car 8 days after purchase. When buying another car, I looked up that particular car's VIN, and found that it had been reported in a major, front end collision. Carmax NEVER should have even thought of selling the car. One of my airbags didn't deploy de to the faulty wiring on the drivers side (the side my key fob didn' work on).

When an insurance adjuster came to look at and appraise my totalled car, he found the evidence of the previous accident, and the insurance company initially refused to pay what I had paid because of the damage Carmax Greensboro had failed to take into consideration. Carmax Midlothian however was relatively easy to work with, and my consultant was great and really helped me get things done on a difficult day.

I recieved a Brake Linning Fault. Left Blinker Fault. One morning I went out for work and the car would not start. Somthing started draining the battery very quickly all of a sudden. And to this day they have not been able to fix the draining problem.

This has been very costly. I'm scared to drive it anywhere for fear it won't start!

I purchased a car from Carmax a 2001 volvo xc90 wagon. When i bought the car they went over several times about there 125 point inspection process. The first two weeks we had the car it was shifting really funny and the blower kept going off in the car when it was not running. Well the blowere was fine but the transmission had to be replaced they had my car for over a month. They then gave the car back but there was an extreamly loud noises coming from the engine compartment andthe car was vibrating like crazy. We took it back in again and now the motor mounts are broken so they had to replace those.

Then finally we think were in the clear and weregetting the oil chaged at a quik stop cheveron aand there lead mechanic lets us nkow that the car is leaking oil and trnsmission fluid my first response is it is a brand new tranmission in the car and there are no spots in my car he tells me my skid plate is full of tranmission fluid and oil and the c.v boots are shoot also the tranmission was porely put.

I have called carmax coporate office with no returned call and the genral manager of the store in tucson said we could bring back but he would only be able to take as at trade in value (remember this is only 2months after purchasing the vehicle. Somthing is very wrong with this company and we need some help please.

I think them telling me that this car has been through this 125 point inspection and having all these problems is a scam and is aganist the law and then them trying to make more money of me by trying me they will buy the car back at half the price is bull. Please help.

I took my car in for repair for radiator, they indicated my transmission oil cooler was bad and they forgot to put any transmission fluid back in, now it's leaking.

IN REGARDS TO BEING LATE IN MAKING ONES PAYMENTS TO THIS COMPANY. This company has been harassing my co-signer and myself with phone calls(up to 3)each day while we are late in our payments. They have not been a bother other than this and they gave us good service when we bought the car. I understand their position in wanting the payments caught up or the car reclaimed. This tactic does they use however is not helping their aim. They are not offering to connect with me. There is no intent to develop more of a relation with me that would help them get their money.

No damage, it is just harassment, rather than relating with a fellow human. A sad state of business affairs. Anyone else dealing with CarMax who is slipping behind in their payments just know that this is how they are. Yes it is an improvement over them sending someone out to break my arm so I can work better at getting their money

I was driving up a on ramp to get on the highway. As I was speeding up I heard a loud Clunking noise. I pulled over and the noise was my engine. I took it to the dealership I bought it from and they said I need a new engine. Luckly I have a warranty. I am in the process of going back and forth with them to replace my engine. We will see...

I would like to express my complete dissatisfaction with the service Ive encountered at three of the Southern California locations.

Ive been trying to purchase a preferably black, 2002-04 Z06 Corvette. I thought Id try Carmax, thinking as your slogan states The way car buying should be?. This hasnt been my experience. Here is a brief summary;

1. The Irvine location has three times told me or expressed that they had a particular vehicle in stock but they did not. One response was we sold that several days ago another was It's out on demo and won't be back for a while?.

2. The LAX location could never answer a simple question about a vehicles exhaust, tires etc.. Oh, others have asked me about that. I can see that I was not alone in being ignored.

3. The latest, at the Duarte location. A 2004 Z06 shows up after midnight and is priced at approximately $31,988. I email the location about purchasing. Not more than an hour later, I go back to the site to show a coworker the vehicle, the pictures are removed and the price has been increased by over $1,500 dollars! This is how car buying should be? A customer shows interest in a car and the price is jacked up!

Is there a computer program that raises the price of a vehicle when there is interest in it?

It appears the hoopla some have heard concerning Carmax is just Carmaxs self promotion...nothing more.
I can only say that if any of my relatives, friends or coworkers mention Carmax when looking for a car,

I will relate to them my experiences and do my best to dissuade them from ever setting foot in a Carmax lot.

Wasted time. Wasted Gas.

The repair service department has a sign affixed to the recommended service schedule in the customer waiting area that states We'll fix it right and fast or it's free.

I took my Plymouth minivan, which was purchased from CarMax, for brake repair on August 27, 2007. I was informed that I would only need to wait for 1.5 hours. Instead, I was there for approx. 3.5 hours. The store location is far from my home, resulting in 4.5 hours of missed income in travel time plus repair time.

After driving the vehicle for 2-3 days, the original break problem returned with an additional screeching sound on the side where additionally recommended brake work had been performed. I took the vehicle back to CarMax, spending additional time waiting for the originally requested repair.

At the time of this second scheduled visit on September 17, 2007, I talked with Ken Saxton, Repaid Service Manager. Although reluctant to honor the company's commitment, he eventually agreed to reimburse me the cost of the 2nd visit to CarMax (Approx. $300). He stated that the check would be mailed from the Corporate Office and that he had my address, etc. After 2 months and non receipt of the reimbursement check, I faxed Mr. Saxton a letter detailing my experience and confirming his commitment which I phrased as reimbursement for unsatisfactory services delivered on August 27, 2007.

I did not receive a return call or other acknowledgement of my fax, resulting in a follow-up call the following afternoon immediately prior to the service department's closing. Finally, I reached him on November 14, at which time he requested that I give the company an additional week. If I did not receive a check at that time, he stated that he would give me a cash out at the Memphis location. After an additional week and no response, I contacted him for the cash out, at which time he asked that I allow the company to collect enough cash in its drawer that day to reimbursement me and contact him the day after Thanksgiving. He committed to leaving a note with the business office. I called the morning of November 23, day after Thanksgiving, and the business office did not have record of his commitment. They contacted him and he indicated that I would need to wait until after 3:00 p.m. that day. When I arrived at the store, there was considerable confusion. The company finally located an authorization from Mr. Saxton for $165, approximately 1/2 the cost of the visit.

Neither the Operations Manager or Store Manager, John Robinson has returned my call to discuss this matter.

I purchased a 2005 new Nissan Altima (3.5) in April 2005. Upon Driving it I am beginning to experience a sulfur smell coming from the vehicle.

I notified the Carmax Nissan Service Department (Keith). He asked was I burning regular gas. I told him yes. He told me to partially empty the gas tank and than fill up with premiun gas at least twice. He also told me if I brought the car in and they flushed the tank. They would charge me because it was not covered under the warranty. He than went on to say that he has gotten over at least 10 call a day about this problem.

I read my onwers manual on recommended/required fuel and noticed that there is no reference to using premiun fuel. If many people are having this problem why is it that Nissan has not informed us of this. Your intervention in this matter will be appreciated.

So much for the We fix it fast, We fix it right sign. They had my car for 2 months trying to fix multiple problems. But the solution is to keep bringing it bacl. The day I picked it up after replacing the engine the check engine light was on. They replaced the catalytic converter. I picked it up and it made a loud noise. They then replaced the power steering pump and tensioner pulley (had to take to Toyota after a week because they could not find the problem).

My daughter lives in wilmington,NC, about 3 hours away. I let her have my car while they were working on hers. She now has the car back but goes to college. the inconvenience of her taking the car back to a dealer now forces her to take a taxi if she needs to go somewhere. The time I have spent talking and taking my car back has been enormous, taking time out of my work. I have asked to just get my money back but I am told they must appraise it and if I am in the negative must pay the difference. I told them I should get more with all of the new parts. We do not have the luxury and time to continue to take this back. They have had the car almost 25% of the time I have owned it.

I purchased my 2001 Nissan Altima August of 2006 at Carmax of Jacksonville Fla. I was informed that this car was very reliable and was well taken care of. Carmax informed me that the car was inspected 100% before anyone buys it, but WRONG!! I live in Georgia and after driving it for less than 30 days, I am already having problems. The check engine light has came on for the 3rd time. My brakes are a big problem and they keep replacing them. I just found out today that I need my cataystic converter replaced and my car needed a tune-up. I am so upset because I was informed before I purchased this car that it was completely OK. This will be my first and last time purchasing a used Nissan!!!

A used 2005 Chrysler Sebring convertible I bought at Carmax on August 10, 2006 with trade in and paid with cash (Check) was not taken possession by me day of purchase or anytime after that date due to problems discovered before driving off Carmax lot. A loaner car was given to me until August 24, 2006 to no satisfaction provided to me. My trade in was transported to Georgia for resale. I demanded out of my contract, reimbursed my money and to give me back my trade in.

My trade in was returned back to me on August 24, 2006. Carmax offered to sell me another car and if it was more money they would take $500.00 off sale price. Due to my distrust I declined. In my research I found the car I bought from Carmax was previously an Alamo rental car which is opposite of what I was told by salesman upon buying the vehicle. I was told it was previously leased by private owner and was not a rental car therefore this would void out the powertrain warranty, this was confirmed to me by Daimler Chrysler.

My orginal trade in that was not given back to me in the same shape as it was when Carmax took it over August 10, 2006. Carmax claims it is exactly how it was when I left it with them August 10, 2006. Carmax told me they would fix the my car for $500.00. In all fairness my trade in should have never left Carmax lot until I took possession of the Car I bought. My refund from Carmax ($10,854.19) for the auto purchased by me will take two weeks to be mailed to me.

On August 24, 2006 I sent a Federal Express letter to CEO of Carmax Tom Folliard 12800 Tuckahoe Creek Pkwy Richmond VA 23238. On the evening of August 23, 2006 I left a message at the office of Tom Folliard Carmax CEO at coperate office (80-519-1511). Unfortunately it is impossible to actually talk to this CEO. On August 24, 2006 my call was returned to me by John Collins a representative at Carmax Coperate office. I am sure my complaint was filted out by Mr. Collins and all Carmax employees which prevents my claim from going to the top. I feel no consideration was given to me from day one. I have no way to prove my claim about the condition of my trade in unless the Carmax Certified Appraiser Elliot Cox can prove me right. Mr. Cox is on vacation so I have no way of contacting him at this time. My biggest complaint is the inconsideration to me by all employees at Carmax.

I purchased a 2000 4- cylinder Dodge Caravan from Car-Max on W. Sahara Blvd. approx. 8 months ago.

The price of Van was 10.995.00 ($11,000.00) and 6 months, 8,000 miles later to my surprise when I finally realized I was having far to many problems for an auto they said was in great shape (and should be for that kind of money), to my surprise I had an appraisal of only $4,000.00?? I just couldnt believe how it was possible for the same company to appraise this Van for practically $7,000.00 worth of depreciation?

I asked the Management for answers all of which were just beating around the bush with no solid or logical reasons and I also emailed the consumer affair personnel at there headquarters and still got no satisfaction (although many that I talked to found it hard to believe it themselves).

I need some answers? With an answer that make sense? And if they cannot then make me a reasonable offer on another vehicle, I even said I knew I would take a beating if they were to do so, but Thus far anything would be better than the piece of junk they sold me.

My wife is going threw chemo, I am permanently disabled and we have an adopted granddaughter that just turned (8) and we dont need the problems we are having, we need a reliable car and again I say because of the price and the great things we have heard about Car-Max and there wonderful ads on television? we depended on a good honest deal. But the day we went to Car-Max to make this purchase our previous auto broke down 110 day and we had to take a bus the remaining 15 or so miles to Car-Max, Was it because we had desperate written all over us? that they stuck us with a lemon? I rather not believe that.. But we were indeed desperate we needed a car that day, and we needed a reliable one! and we had to trust them especially in the position we were now in. I cannot believe they are not willing to help in any way.

Upon taking my car to three separate mechanics, two of which did not want to work with the Carmax warranty because of the troubles they have had in the past, the third mechanic was willing to work on it.

Originally, Carmax wanted to replace my radiator, thermostat (for the 3rd time) and various other parts. Finally, I have a diagnosis from a private certified mechanic and it is the first Cylinder Head that is cracked.

My car is currently in the mechanics shop and has remained there for six weeks. It took Carmax a week to send out an investigator. Then another week later upon personally calling Carmax warranty, they stated that they forgot to call the Mechanic to give the go ahead to fix my car. The warranty company with only pay 25 dollars a day for 7 days for a rental. So I have had no car for over a month! I purchased the car from Carmax 2 1/2 years ago and I have had mechanical problems with the car for 2 1/2 years all of which should have been diagnosed by Carmax before it was ever given to me and back to me again.

I have had to pay 3 separate mechanics and Carmax service department. Currently, I have been without a vehicle for 6 weeks. I could not see my family for the holidays because of a lack of transportation. I have continued to pay my insurance for the vehicle and the car payments. Almost two months worth of funding that has gone towards a vehicle not in my possession.

I bought my car in April 2004. After 2 days of having the car, the clutch went out. I called and they said to bring the car in to have it repaired by their 30 day warranty. I explained on the paperwork that I thought the clutch master cylinder neede replacing. Once I picked up my vehicle they told me that they had to order the part and I should bring it back. I left the business, and began reading the ticket for my repairs, and they were ordering a brake master cylinder!! I called and was told that they just didnt read the order very well, and they thought I said I needed a brake master cylinder(which would have absolutely NO impact on how the clutch works!). Again, they said to bring it in .

After having my car for 3 days, they said that they could not find anything wrong with it! The clutch goes completely out about every 100-150 miles to where you have to turn off the car and wait about 30 minutes, and then it will work. Now, the car has been stalling very badly, so I took it to the Nissan dealer to see what was wrong with it. Well, now I need a $1000.00 part (the throttle body) so it will stop stalling. I am told that it will just get worse over time, and finally stop going at all! I have been sold a piece of crap for $20,000.00 and the dealer could care less, because they already got their money!

This car is not old enough to have all of these problems, and I still have 4 1/2 years to pay for a car that only sometimes drives me to where I need to go!!!!!! I will NEVER buy a Nissan again, they are horrible cars!!!!!!!!!!!!!!!!!

I am unable to go on trips, for fear of breaking down, I miss work andactivities with my children when I cannot get the car to go. The throttle body makes the car have HORRIBLE gas mileage, and at $2.47 per gallon, who can afford to keep blowing money on gas?????????????

I purchased a car in November 2003, as a student with a 700 plus credit score no cosigner. I recently had the starter replaced three times on my 1996 GMC Jimmy. The mechanic who replaced the started stated that I would damage my transmission. His findings was this was not the original engine and the one that's in the socket is cracked that holds the bolt from the starter. I have spoken with sales manager mentioned aboved regarding this matter.

To replace the engine would cost $3000.00 at least. Carmax won't trade the car out, even with a cosigner, stating the negative equity and me being a student. This is really getting to be a headache for me. There is not enough time in the day to deal with this. The loan is to new to have to experience such a mechanical financial burden. What am I to do, close to turning the car back as a voluntarily repo. Help Stanley

I bought a car (2000 Ford Windstar) through Carmax in Naperville in October of 2002. I purchased the car when I was 8 months pregnant. Since the time I purchased the car I have had nothing but problems which includes the passenger side door falling off it's hinges. Thank God I was near my mothers house at the time and had to drive there to get my door roped shut. I had to then drive home about 15-20 miles on the highway with my door roped shut and my 9 mo. old and 3 yr. old in the backseat. It was terrifying!!

Other problems I have had with this car is the paint on the front bumper chipping off, bad brakes, a slipping transmission, my rear brake light doesn't work because the wire keeps fraying, some sort of electrical problem where my windows decide when they want to work and the lights in my car either don't work at all or flash on and off. I have had some work done on the car already but the problems I discuss above are new. This car is a lemon!!! I was never notified by the dealer that this vehicle had been a fleet vehicle that they purchased from an auction. I didn't find out until I tried to trade in the vehicle. The manager at the dealership where I went to trade in my car did a vehicle inspection and told me something wasn't right and then chose to run a Carfax report.

The result of his inspection was that I needed new tie-rods, my transmission was slipping between 1st & 2nd gear, my brakes were bad, the tires didn't match, the steering wheel was shaking and the front bumper was peeling. He felt that the mileage didn't coincide with the extent of repair work that was needed. He also told me that he has collegues that work at Carmax and he has been told stories about how they whack people. He was not saying this about Carmax so he could sell me a car, he likes to establish good rapport with his customers and felt like he would be putting me in a worse situation than I was already in if he sold me a vehicle from his lot. And what I needed to do was to contact Carmax and try to resolve the problem with them directly since the car is in such poor condition and they sold me such a horrible car with 2 small children.

Carfax says that the car has only had 2 owners one which is myself. But there have been 8 vehicle registrations. The car was also only driven 425 miles the 1st 8 months it was purchased and then the next 8 months 15,000 miles.

The dealership has offered to buy back an unusable vehicle at a $9k loss to me from the original purchase price 6 months ago because we put 9K miles on the car. We have no vehicle, nor can we purchased a used or new vehicle of comparable size with the money offered and financial loss requested by the dealership. Complaint filed with the BBB.