CarHop Auto Sales and Financing

I purchased a used car from CarHop on October 1, 2011. The car I purchased was a 2001 Chevy Malibu LS. Prior to purchasing this car, I made sure that everything was working; everything from windows, radio, sun roof, dash/cluster, etc. To date, I have had nothing but problems with this car and I have had to spend thousands of dollars out-of-pocket for repair costs.

To date, I have had many problems with this car which include replacing the battery, all four tires, brakes and rotors on the front axle, ignition lock cylinder, sender and the cluster repaired. The sender was covered under warranty, but replacing the sender did not fix the original issue. A few months after buying the car, the cluster started having problems. Everything was not working except the "theft system" indicator, "check engine" indicator, left and right turn signal indicators, hazard lights, RPM and MPH gauges. The fuel gauge was not working and is the reason the sender was replaced.

As stated previously, the replacing of the sender still showed the fuel gauge to be reading zero regardless of how much fuel was in the tank. Therefore, the cluster itself was sent off for repair and it was received today. My mechanic put the cluster back into the car and the same issue remains. The only thing working on the cluster are "theft system" indicator, "check engine" indicator, left and right turn signal indicators, hazard lights, RPM and MPH gauges.

When I initially advised CarHop of the ongoing problem with the cluster, they advised me that they sold me the car with the cluster not working. The cluster was working at the time of purchase, but they maintain that it was not working at the time of purchase. I verified with Al at the CarHop location that I bought this car from (Des Moines location) that the car itself was not checked for any issues prior to putting the car on the sales lot.

My mechanic thought it could be an electrical issue, a sensor issue or even a Body Control Module (BCM) issue. I contacted CarHop and again. I got the same "not my problem" attitude they have always given. They will not cover the cost of these repairs and it will be even more out-of-pocket expense. They even claim that their limited warranty is the "best in town", but that is nothing more than a joke! CarHop is nothing more than a joke!

I have only had this car for five months and sixteen days. I have had nothing but problems with this car and I want to put in a formal complaint about CarHop. Their "customer service" is terrible and they have a "not my problem" attitude. They have been very unreliable and unhelpful. They have only covered the cost for one issue (replacing the sender) which was a complete waste of time because it didn't fix the original issue of the fuel gauge reading zero. To date, most of the cluster still doesn't work.

I would also like to know if "lemon law" will cover me under these conditions because I have had nothing but problems since the day I bought this car. As soon as one issue is resolved, something else happens. I am not Bill Gates and I do not have an infinite supply of money. I have poured thousands of dollars into this car and still have many issues to resolve which will cost even more money. I understand that there are always going to be repair costs when owning a vehicle, but this is becoming ridiculous! It's almost like I live at the mechanics because I am always there for one reason or another.

I even have an issue with the bearings on the front left wheel. According to CarHop and their so-called attitude, this too will not be covered and will be another out-of-pocket expense. What I would love to do is throw this heap of junk car in the trash and have it replaced with something different from CarHop, but of course, they are not about to do that. Please, advise me as to any options I may have.

I traded my 2000 Mustang in on a 2002 Mountaineer and the tranny was screwed in it. I had to put it in the shop for a week and when my girlfriend went to pick it up, the gearshift broke off. I've been without my car for weeks, so I called the shop. They came and picked it back up and the warranty people won't answer the shop or call back. The chick who answered the pone was rude and would not let me talk to the supervisor. I'm pissed. You guys are con men and I will be getting a hold of my lawyers. That's a ** promise.

I purchased a car back in June 2011. After 9 day of having the vehicle, the engine got busted. I took the car to the shop they advised me but it took them 11 days to repair it. Mind you, it would have been longer if I didn't do my work and stay on the top of stuff.

After I get the vehicle back, I had another issues with oil leak. I also have been waiting for 4 months, yes! 4 months, to get my license plates due to title and tax paperwork issues. I spoke with the dealer and have chosen not comply, even with the DMV suggested to them, I was sitting there while they called the dealer.

The dealership manager, Joe ** says to me that he will give me a letter on letter head, thinking I can take that down to the DMV and get my plates, which they laughed at me about. So, I am still waiting and nothing was resolved.

Totally unprofessional and they still expect their payments. I can't drive the car due to no license plates.

I'm a senior citizen, living on a fixed income. I needed to buy another car. So I went to CarHop. I've had the car for 3 months, and shortly after I got the car, it was making a noise. I notified CarHop, and they said to take it to a garage or bring it to Tacoma, as it was covered by the warranty. I took it to 2 garages in my area, as I don't drive in Tacoma. But CarHop wouldn't pay it, as they said the estimate to fix it was too high.

My son then went to check the car out at Car Fax. That's when I found out the odometer was altered, as according to my bill of sale, it said the mileage was 96,000 and according to Car Fax it was 181,262. I couldn't get the car fixed. I have no money to fix as it was supposed to have the warranty. I then told them to come get the car. Now, they're threatening to make me pay for it any way. I just need to know what I can do, as I was scammed.

I purchased a 1998 Ford Windstar from CarHop on May 7, 2010. I had test driven it prior to purchasing the vehicle. I heard a noise in the front wheel and in the belt. I asked that they check it out. Before getting the car back, I asked about the wheel and the dealer assured me that it was fine. Later on that night 5 hours later, the wheel came off on the freeway as I was going 60 mph. I injured my shoulders and neck trying to control the car.

I had it towed back to CarHop where they refused to give back my money or pay for the tow. Instead, they fixed the axle and hub but not the fender or body damage. They told me that I would have to come and pick up the car. This was a week later. I am still suffering from the incident and making payments on the van. I would like payment for the medical bills, my pain and suffering, the tow cost, and the body damage repaired. I had a lawyer working on the case and they decided that they could not pursue it any longer. What do I do now?