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Carfax - Inaccuracies

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Manuel of Downey, CA July 1, 2009

I requested a vehicle history of used car i recently purchased and online application asked all your personal infromation and credit card # but it doesn'rt show any results, but they already cahrged my account

LYDIA of PRAIRIEVILLE, LA June 17, 2009

I purchased 3 vehicles using information that I received from 3 Carfax reports. The Carfax reports reported that the vehicles had clear titles. Once the purchases were made the titles read salvage title. I did purchase the buyback insurance. I have been able to get nothing from Carfax in regards to the automobiles that I purchased. There is no telephone numbers from Carfax. I have been trying to resolve this matter since I made the purchase of the vehicles with no success. The jaguar has had recalls that I can not have done because of the salvage title. I purchased 85,000 in automobiles that are worth nothing.

Samir of SCOTTSDALE, AZ June 4, 2009

I purchased my car, in part relying on their report. When selling it their updated report showed an accident date prior to the original report I received. No recourse as they've cleverly hidden behind electronic communications and corporate umbrella.

Robert of murray, UT May 30, 2009

I have been trying to sell my car for several months. I own a very desirable car for my community. I drive a 2004 Mazda3 with every option possible. I am selling my car 800 below fair market value. I have showed my car several times and each potential buyer seems to fade and lose interest just prior to purchasing the car. I have now learned that information on my Carfax report indicates odometer fraud. This is absurd.

I am the second owner and I bought the car from a close friend that was getting married. I know every detail about this car and I have never had any problems, and most certainly, never rolled back my odometer.

Everett of Ashford, AL May 28, 2009

Carfax report saying vehicle qualifies for buy back guarantee , showed no problem and now we are trying to sell and a potential buyer does a report and now it shows a wreck prior to us owning. I complained as soon as we received the vehicle and got no help. Now i get a response from Kevin at carfax basically I'll quote: (Because we do not inspect vehicles, we recommend that a vehicle inspection by a qualified professional be performed for making better decisions about used cars on every CARFAX report.) So I interpret this as - I wasted my money on a CARFAX report.

anthony of vancouver, WA May 28, 2009

i have a vehical that carfax says has a rebuilt or salvaged tittle yet i have a clean none branded tittle for the car from the dmv. I think there must be an error with carfax and need to know how to fix it. I hope carfax can contact me with an answer People dont want to pay full price for car even with the clean tittle in hand

Richard of Denver, CO May 25, 2009

CARFAX details all information to be provided in their "Free Car History Report", however, when you go to that link they do not give any such information and require a credit card payment of 35+/- to see the information they previously claim to be given for free. I am trying to get information on several cars my daughter is considering purchasing as her first car. Certainly she will either spend all of her money getting the information, leaving her with nothing left to purchase, or trust the dealership and get screwed even worse. This is claimed to be a free service, when in fact it's a lure to take money from unsuspecting consumers at a time when the economy does not support it

Eleasandrinho of Breaux Bridge, LA May 22, 2009

I am a Automotive Tech. and also perform collision repair, so inspect car's for various people. I have seen people complain that they received a CARFAX report and it shows no accident , and i inspect the vehicle and open the hood etc , and in some cases body repair is very evident by paint overspray , mis-aligned panels etc.

But this one main case in particular, a family friend was searching for a vehicle for his daughter for college. He needed something reliable for her since we live in Southwestern Louisiana an d his daughter would be going to college in north Louisiana in Monroe. Well he saw a vehicle that he was told by the vehicle owners,it was mainly garage kept . Well he looked at CARFAX before buying it.

It is a 2006 Ford Five Hundred , with a 3.0 Duratec 30 V6. He said the car fax came clean and clear and since all looked well he purchased the car. He called to us afterward , he said something was odd about the car. Seemed to have a pulling effect after a bit and also on general accelerating there was this weird noise that started to get worse as he drove it ,

Well he showed up and the car was a nice Ruby Red and externally seemed to be very in tact. Well we hoped in , because he said he wanted us to ride with him so I can hear the noise. As he drove when the engine got to about 3000 RPM there was this shudder, vibration noise, nothing really body wise but odd. When the vehicle shifted the nose went away until rpm rose again.

I made him pull into the nearest market parking lot . I popped the hood , because i wanted to look at the drive belt and tensioner and other things that may make an odd noise. Surprisingly after opening the hood , and looking toward the front of the engine side , you can obviously tell that that the vehicle had a severe front side passenger impact. It was apparent that the existing radiator support had not been replaced but "straightened out" , and very poorly , you could see the areas where the tac welds had broken from the header section, there were little holes where the welds were. and the retacing welding was awful , and the frame running toward the radiator support was just awful looking . Where the passenger fender met the frame it was so out of place.

Thus leading to the engine the frame seemed way to close to the engine , one of the drive belt's rear idler bracket seemed a little off by appearance, as if it may have had taken a light impact.

Also the entire side cover and drive belt and tensioner pulleys were filled with over spray from paint . Which i came to the conclusion was that as the engine RPM would climb the drive belt would start to skip and slip. I told him to start the engine , and lightly tap the accelerator to try and re make the noise. And it did the overspray, and possibly the bad rear idler pulley did not help. As he made quick revs you could see the belt skip and slip and the tensioner bobbing up and down as it did so making the noise the belt would as it skipped and slipped over the hopping tensioner. Since we were Only a mile or so out from the shop we were going to drive it there , and take it easy.

He pulled out and along we drove , and a tractor pulled out and he slowed and had to make an emergency pass not to get hit , as he did so , i saw him holding the steering wheel , and as the car shifted at higher RPM during passing I saw the steering wheel jolt at each shift , as if some suspension component was loose and drifting under the high acceleration , the we hear this loud chirp and clatter and the battery light came on and other warning lamps, and the engine did almost as if it was going to stop adruptly , but then picked up idle as he pulled over not far from my shop.

I again lifted the hood, and saw, the rear drive belt idler i had questioned , had come completely off, looks sorta like it had been yanked off by the belt , and the drive belt broken in 2 sections , most of it rapped around the back of the crankshaft pulley and other around the ac compressor .

The car is towed to my shop , and i put it on my isometric lift , and i see the passenger tire give a little , i look underneath and the lower control arm is damaged and the bushings are worn out on the front section , which im sure is what caused the TQ pull situation on the steering when he had to heavily accelerate . The outer tie rod was also slightly bent , and it was obvious someone had adjusted it to make up for the few degrees it had throw the toe off.

Richard of Easton, MD May 6, 2009

An ad for a 1969 Camaro Z28 was in our local newspaper (the Star Democrat) in Easton, MD. It listed his email address mb45@cox. He emailed a scanned title of the vehicle and about 40 photos. The VIN # matched the description and photos. He told us that the transaction would be completed through carfax.

We contacted carfax and found out this was a scam. We did receive the paperwork from "carfax" instructing us to moneygram a 50% deposit to a third party and we would then receive the vehicle and have 5 days to inspect it. If the car was as advertised then we would pay the other 50%.

We found out about the scam and did not send any money. But beware the 69 Camaro and Michael Baxter, he advertises in your local newspaper.

Karin of Any Town, NJ May 6, 2009

My vehicle shows up as the title being salvaged from when i was rear ended last year. The title was never salvaged and was confirmed through DMV today.

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