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Carfax - Inaccuracies

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Carfax • Public Citizen Objects to Carfax Settlement • CARFAX: Not Always All the Facts • How Can Used Car Buyers Protect Themselves? • CARFAX Settles Class Action Lawsuits • How To Contact CARFAX • CARFAX History --- Consumer Complaints • "Unlimited" Service • Inaccurate Reports • Refund Policy • Advertising Claims • Sellers' Complaints

James of Palm Beach , FL October 25, 2009

I inquired about trading in my 2001 Honda Accord for a 2010 new Honda Accord and I was dumbfounded when Braman Honda produced a CARFAX report indicating that my vehicle had been in a serious accident and it had been "disabled "at one time while I owned it. I havew NEVER been in an accident iwth this vehicle. Also I work for a Police Department and it was very embarassing when the salesman indicated that I was lying to him. I have filed a complaint with CARFAX and I will use all the resources of my police department to prove that their report is a bold faced lie. I have also contacted the police department that supposedly wrote this accident report and I am awaiting a response from them.

Bill of Bozeman, MT October 23, 2009

Was selling a car and CARFAX reported a false report it cost me 7000.00 it reported frame damage all the car had was repainted due to scrapes down the side no body work.No phone for CARFAX. Sold the car for less money book value was 16,000 sold for 9000.00 They need to be stopped.

jason of Saint Louis, MO October 16, 2009

Company is a fraud. Tried to trade in my lexus and according to the Carfax report the odometer has been rolled back. No way! MY CAR IS NOW WORTHLESS! Who are these people?

Wayne of Whiteland, IN October 12, 2009

Carfax is campaigning very hard to make the general public believe that their service for these reports is "FREE"...! Carfax is making people believe that if a car dealer does NOT provide a carfax report to the customer for FREE that the dealer must be hiding something from the customer. Their campaigning efforts are working...and almost every customer that enters my car dealership is demanding a FREE carfax report. Some are even walking out before they look at the car if i cannot provide this report!!! It is getting to the point that I may need to sign up with them and pay their inflated fees to be a carfax dealer member. By the way...I cannot afford to pay the almost 800 monthly membership fee for unlimited reports. And it's the same service that the consumer gets for 39.95 per month!!! NOT only are they falsely advertising to the world about this alleged "Free Carfax" report...but, they are intentionally gouging the dealers to be members of their service. They keep campaigning and placing ads, saying that...that you should only buy from dealers that provide their carfax reports...because they must be crooked if they don't play along and pay "US"...the real crooks! I assure you that I am a well respected car dealer in my local area and sell nice cars. What most people also don't know is that CARFAX is extrememly inaccurate...and yet claims to the 100% accurate! BS!!

Terry of Abingdon, VA September 26, 2009

I went to trade in my 2005 chrysler 300 today and the dealer brought back a carfax showing my car had been totaled while i owned it! WHAT? this is completly absurd! I called my insurance company to let the delaer verify it and they did, tried to get a copy of the police report from Prince William County which they (police) told me they didn't have, and went to my local DMV and they have no record of it either!!!! I am still paying for this car and i have gap insurance so don't you think if it had been totaled that it would have been paid off? OF COURSE IT WOULD HAVE AND IT WOULD HAVE HAD A SALVAGE TITLE!!!

I am EXTREMELY upset at carfax and when i got in touch with them they just told me that they would "look into it" LOOK INTO IT!? are you kidding? now because they have a false report on my car it is worth NOTHING to the dealer! if it isn't fixed quick I am going to see a lawyer and let them take care of it plus compensation for my aggravation of having to do their job for them! THIS COMPANY IS A FRAUD!

Robert of gladstone, MO September 17, 2009

I Have a car CRV 2006,and never had a accident.I was moving out of california and trying to seel my crv to a honda dealer and came out on the system that my car have a accident last year and me and my wife where suprised of this innacurate info. of CARFAX of my Car,i send all the info. for this to be fix and CARFAX has no tel. no so all have to be fax or email they been asking me to provide a police report of my car that had a accident spo they can fix it but i keep telling them that what am i gonna give you i dnt have a police report becaused i never had a accident on this car over and over im telling them,but they keep insisting the police report that i dnt even have.Im so prostrated of this kind of service CARFAX,why they do that putting wrong info. of people car i been so delayed of my moving the money and tie to wait and trying to fix this with them.

LISA of BRONX, NY August 30, 2009

I PULLED A CARFAX ON MY 2003 JAGUAR XJ8 AND IT SAID IT WAS perfect a great car. so i bought it. when i got it home i went through the glove box and found service records for a wreck that cost over 10k to fix. this is the second time this happened to me. the first time was in 2003 w/a 98 nissan pathfinder same thing happened. but i got the money back for the carfax report. however i think i should have gotten the money i lost for buying the car. but i didnt even bother cause i know i wont get anything.

Manmath of independence, MO August 25, 2009

My Car was involved in an accident with a very minor hole on the rear bumper. The dealer said this could not be repaired and has to be replaced with new one. So the replace was done and the other parties insurance paid for the repair.

This happended on dec 22nd 2008. Now I am selling my car and one of the potential buyer said carfax reported an accident. That is fine. But the way it is reported is no details are provided and the report is misguiding and scaring away all the buyers. I am leaving to India in one 30th Aug 2009 and till now I am unable to sell my car because of the misguiding carfax report which has marked my car as a alert involved in an accident with no details at all. I have heard from many buyers that my car was involved in a major accident which is not true.

I have all the documents required to carfax.com about the repair and the phone numbers of the dealers. They dont have any contact number and they have not responded to my e-mail

Johnny of Monroe, NC August 24, 2009

I put this car on e-bay, I didn't get any bids near it's value. I later found that Carfax reported it had failed emission test in NC. This car has never failed emission test however the inspection expired after I lost the keys and time elapsed before I could get some made. Unable to sell vehicle. loss of fees to promote on ebay aprox 50.

Carrie of Roeland Park, KS August 16, 2009

I pulled a carfax report on 7/25/08 for a 2003 Acura TL Type-S, which showed no accidents in the history. It basically appeared "clean", so to speak. There were no recordings that sparked suspicion. I have had this car 1 year and now can afford the car I really want, so I prepared to put it for sale. I pulled another carfax right before I planned to list the car. It shows an "Accident Warning" with a notation that the car was in an accident 3/24/07 in Manhattan, KS with Functional Damage.

It also notes that Carfax reported this accident on 3/18/09, nearly 2 years after the accident occured, and over 6 months after I purchased what appeared to be an accident-free car. It is unfair that because this was not noted in a timely fashion that I was not given the benefit of this information before I purchased this car, but whoever buys it after me will. I expect to loose a significant amount of money on this vehicle. I'm not sure what the point of Carfax is. They do not appear to provide the service they claim to provide.

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