Carfax - Inaccuracies

Twice now, I would have purchased cars that Carfax said were clean, but after going to my insurance agent, he found records of accidents on both vehicles. Carfax charges very high for their service and makes you believe they are the definitive name in car history reports, but it is a complete farce. Only accidents reported to dealerships and the larger repair houses are recorded. You are already paying for insurance. Have your agent check the car out. There's no additional charge for the agent to do this and it's much better and more likely to get the true history of the car.

I listed my truck, which I have had since new, for sale. When I was called by a buyer, he said that the CARFAX report had an accident and airbag deployment listed. I had to get a membership to get a copy of the report. I e-mailed this information as there are no phone numbers. I was told that I had to submit a form with back up documentation to get this researched. What documentation would I have if I never had an accident? This is an unacceptable way for CARFAX to hurt consumers. I am going to lose money selling my truck.

Selling my vehicle, I provided the VIN to a potential buyer, who showed me the report on my vehicle. The Carfax reported an accident on 12/01/2010, incorrectly stating that my airbag deployed. I need this error corrected as soon as possible. I was hit in the rear while stopping at a red light and headed east on Martin Luther King Blvd., Tampa, Florida in Hillsborough County. Please note I was hit in the rear by a vehicle headed in the same direction.

The police report has an incorrect statement identifying my vehicle as headed west, and the ticketed vehicle as headed east. Therefore, it is impossible for the damage report to be correct as my vehicle received damage in the rear, and the violator's vehicle received damage to the front. I do have legal counsel and will notify him of this if I cannot resolve this quickly. Thank you for your assistance in this matter.

The color of my Elantra is recorded as being 'blue' on the Carfax - which is a mistake. I sent an email to Hyundai Motor Company to see how this could have happened. They said the Elantra was assembled in Korea and the paint job should show as being 'apple red pearl'. Can you please get this fixed? Thank you.

I am trying to sell my Ford F350 truck and when I checked Carfax, it said I had a front end collision and the airbags didn't deploy. That is totally inaccurate. I had a horse trailer on the rear of the vehicle that overturned and damaged the bumper which was then replaced. Please tell me what to do asap. Please provide me with a copy of the police report or whatever report you allegedly say this came from.

Carfax gave a car I was interested in, a clean report - how many times it had the oil changed, but nothing about the wreck it had been in, which I discovered after driving six hour to pick up the car. I have put in two requests for a refund and left a message with Customer Affairs. I have not got any response from your company and it has been almost a month. I would like my money back now.

CARFAX says that I was in an accident in 2010 with front and side air bags deployed. Actually, nothing happened to my SUV. I was rear-ended and perhaps the air bags went off in that car. I don't even have side air bags. Police report was filed and I was not to blame since I was the one who got rear-ended. Since nothing happened to my car (not even a scratch), I went about my business. I would like you to fix this immediately. Please look at the police report.

I bought a wheelchair van with my life savings, for a business that I started. Carfax report was good. I went to get insurance and they said the van had a salvaged/restored title. Now Carfax will report the salvaged/restored title, making the vehicle almost impossible to sell and cost me thousands of dollars that I do not have. The resolution manager, Mike ** offered me nothing. Carfax is making me pay twice for their mistake and lack of information reported. I bought the car on March 8th 2012 and have a report for March 5th showing a good clean title and no salvage/restore information. My life is at rock bottom right now and I blame Carfax for misleading me into buying something that didn't work for the business I spent 5 months starting! Carfax should not be in business. Period.

In 2009, before a purchased a used 2004 BMW, I purchased Carfax report to make sure the car didn't have any accidents. It came out clean so I bought the car. Now I want to sell the car and Carfax added an accident to the report. The accident is dated 2006, before I purchased the car. Not only did I buy a car that had an accident, although their report said it didn't, but now I want to sell the car and it's worth much less because they didn't report the accident on time. They are selling a useless service and scamming people.

Because they are now showing an accident that wasn't in the report when I paid for it, although it happened before, my car's worth now is about $5,000 less. I think they should compensate me for that. They also should make very clear when people buy their service that their report is pretty useless. I am not talking in very small font buried in a contract, big bold letters before they take your credit card.

I have a Silverado Pickup Truck I purchased used in 2007. I was considering trading it in on a new truck recently and found that Carfax now has it listed with a salvage title. I have a clear Alabama title showing only a used vehicle and Carfax is unwilling to change the information to reflect a clear title. Due to Carfax's misrepresentation of my truck, I am no longer able to obtain market value. Carfax should be held accountable for the not reporting correct information.

Errant information on my vehicle in CarFax - I have a car I purchased used in 2007 with a clean CarFax report. I was considering trading it in on a hybrid car this year and found that CarFax now has it listed with a salvage title. When I presented them with my clean, clear Alabama title showing only a used vehicle, they refused to change their listing. The state it was purchased new from does not have a blemish in this vehicle's history report. My insurance company also does not have it listed as salvage. CarFax's refusal to correct their errant listing needs to be corrected.

In July 2008, I ran a Carfax report prior to purchasing a 2006 Honda Accord VIN # **. The car fax indicated no issue reported under "Total Loss Check" & "Accident Check". As a result, I purchased the car in July 2008. Upon recently deciding to sell my car, I ran a Carfax report to present to potential buyers. The Carfax now indicates "Accident/Damage" on 3/02/08 and "Total Loss Vehicle" reported on 5/20/08. I have a copy of both Carfax; the one I ran prior to purchasing the car on 7/28/08 which does not show the "Accident/Damage" and "Total Loss Vehicle" and the one I ran recently on 4/8/12.

I attempted to submit a claim via the Carfax site but it appears that it is not going through. I also attempted to contact the Carfax Customer Services division via phone at 1-703-934-2664 but I received an automated response requesting that I submit the information electronically. Can a representative of Carfax please resolve this issue and get back to me concerning this as soon as possible? Any assistance is greatly appreciated.

I have a 2002 Ford P/U that Carfax reports has an incorrect mileage. I have a clean title issued by ADOT, issued 5 years after the supposed incorrect mileage. I have just lost a sale because of Carfax. I would like Carfax updated to show there is no problem with the mileage.

I was involved in an accident. My 2011 Nissan Titan Versus 2008 Volkswagen Jetta. Nissan Titan was traveling 15 MPH, while behind me was the Jetta traveling 30 MPH. While my Titan was merging into the left, left turn lane, the Jetta sped up and made contact with her right front end and my left front wheel/bumper. Of course, the Titan has sustained minor scratches in the paint on the front left bumper and wheel only. The Jetta's front quarter panel, right side of bumper and the washer fluid container were all dragging the ground (good job Titan). So it comes time to sell my Titan when I have 10,000 miles on it. Funny enough, I'm switching to a 2012 Jetta TDI. (Ironic) I went to run a Carfax report on my vehicle and everything is clean, except the "damage reported" section shows up.

Within my damage report, it says that my damage reported was to "all areas!". I then went to run a Carfax on report on the other driver's vehicle. Her report then stated that there was only minor damage! Seriously? The driver of the Jetta has easily $7,000 in damages to her vehicle and very easily could have had frame damage (I didn't see her estimates, but I know). The question is, what do I do? No dealership wants to trade my vehicle in because of the "all areas" **. Any thoughts? Suggestions?

Incorrect mileage reported due to inspection station fat-finger error: The Cleburne, TX inspection station entered the mileage on 05/15/2007 as 61,562. Again they entered the mileage as 98,750 on 01/07/2009. Midas replaced the front brake rotors and pads on 08/06/2009 and reported the mileage as 70,613. Please recall that keyboard numerals 9 and 3 are alternatively above or below numeral 6; therefore the true mileage on 01/07/2009 was 69,750.

The vehicle in question was purchased by me new in December 1998. The correct mileage on the truck is 83,052 as of 03/14/2012. The mileage discrepancy came to light when I took the vehicle to my local dealer to consider a trade-in on a newer model. This error is affecting the value of the vehicle. A prompt correction to the record will be appreciated.

I purchased a 1998 Ford Explorer for my mother since I am her POA for her use. I trusted the Carfax I got and got taken right off the bat. I had to spend $1900 to replace worn out tires, fix the left front end, etc. Then I had to spend another $300 to fix the belts and the front belt tensioner. But, the worst problem of all was the fact that Carfax just happened not to mention that the vehicle was owned not by two people/ businesses, but three and had gone through as far as I can determine, at least four different dealers not just the two mentioned in the Carfax. If I had known about all the dealers and the extra person owning this vehicle, I would have ran not walked away from this deal. Boy, did they take me for a ride!

CARFAX neglected revealing a previous accident on my report: I purchased my car about a year and a half ago with a clean accident free title. I went into the dealership today to trade and upon receiving an estimate, the sales rep informed me of an old accident reported this year! How could this happen? I've sunk a lot of my hard earned money into this car and because of Carfax's negligence the value of my car has been greatly depreciated. I need Carfax to resolve this issue and compensate me for the damage that wasn't revealed to me. I could lose roughly $7,500 due to the accident that wasn't filed prior to my purchase. This is very faulty. Consumers have right. Please help me resolve this issue so that I won't need to get a lawyer involved!

Harbor Chevrolet reported to me on 3-11-12 that my Carfax report on my 2006 XC 90 Volvo, VIN no. ** indicated that the car was involved in a major front end collision. My car has never been involved in such an accident and you may contact my insurance company, USAA, which has insured the car since I leased/purchased it to confirm this.

My name is Brooke **. The reason I am writing to you is because my Carfax shows frame damage on the report, putting my car at a negative value. The problem with this is my car, according to two different auto shops, does not have frame damage as it was fixed after it was hit by a drunk driver. Originally after the accident, All Time Auto in Point Pleasant, New Jersey fixed my car. They worked on it for 2 months or more and did all types of diagnostic tests. He told me, when all was said and done, that there was no frame damage.

Several months later, I went to a car dealership to try and trade in my car for something different. They ran my Carfax and told me that I was unable to do anything with my car as it was at a negative value because it reports frame damage. At that point, I contacted GEICO and began arguing with them as to why I was given back a car that supposedly has frame damage. They had me take my car to Jack's Auto Body in Toms River, NJ on Route 9. They ran tests as well and it came back that there was nothing wrong and no frame damage.

I am getting in touch with you as there is this discrepancy that definitely needs to be fixed. I am interested in trading in my car and cannot do so until this problem is resolved. It is a huge inconvenience to me and I am hopeful that your company can get to the bottom of this and fix the report so that it is accurate. I am going to provide you with both Auto Shops contact information so that this can be taken care of. I recently learned that I was pregnant and it is imperative that I trade my two door car in for a safer and more spacious vehicle, and I need this to be taken care of before I can do that. I would really appreciate it someone can find out why this is happening and find a way to resolve the issue. My address is ** and my phone number is **. If someone can please contact me about this as soon as possible, I would really appreciate it. Thank you very much.

I requested carfax for a 98 Dodge Dakota VIN # **, club cab pickup 5.2L V8 SFI OHV 16V, 4 wheel drive. I received information for a 97 Dodge Dakota pickup 3.9L V6 SFI OHV 12V, two completely different vehicles. Could you please rectify this matter as soon as possible? Thank you.

CarFax reported my car had an accident, which is not true at all. After having no luck contacting the Champaign Police Department to correct the report, I decided to take Carfax to a small claims court. I am in the process of preparing my lawsuit. I will also file a complaint to the Virginia State attorney where CarFax HQ is located. As a last resort, contact major newspaper and let the press handle it.

On 8/16/2010, my husband and I purchased a 2008 GMC Acadia from Todd Wenzel Buick GMC in Grand Rapids, MI. In the process, we asked for a carfax report to see what repairs had been done to the vehicle and to see if it had been damaged in any way. The carfax report came back with a pretty clean record. We bought the car and it started having issues right away. The steering column was making a horrible noise when you turn, the passenger airbag light wasn't working, there is a noise at the front end. So we fought with the dealership to fix these things. They said that they fixed the steering and the airbag issue was because the passenger needed to be over 120lbs and stated that I was only 110lbs, which I am clearing more than that.

I took the vehicle to a different dealership for a recall issue and asked them to look into the airbag. Of course, I had to pay for the diagnosis and they found that the car needed a dash cluster and it would be around $500.00 for it. I also asked for a printout of the vehicle repairs and there is a list of things that were not reported to carfax. The repairs were all done at the dealership we bought the car from. I called GM corporate and they are telling me there is nothing they can do. I would have never bought the car with a list of problems that long, especially a 2008 that had major repairs. I want GM or the dealership to buy the car back. The dealership was not honest about the vehicle and GM should stand behind their customers and products.

I have a 2004 Audi that we are wanting to trade, but when we went to the dealership they ran a CARFAX and it showed the car was a total loss before we purchased it and that the Colorado DMV created a salvage title 5 months after we purchased it. The clean title is in Iowa. I spent 2 days researching this with the Colorado DMV. They are telling me they have a clean title and don't know why CARFAX is reporting this. The dealership is telling us we cannot trade our car in the state of Colorado because of this and my car, which would be worth $9000, is only worth a couple thousand because of this inaccuracy! Why has this company continued to get away with this? I have read posts from the last 5 years with the same complaints. It's time a class action lawsuit is pursued.

My vehicle now has $5000.00 worth of negative equity because of two airbag deployments on my vehicle. I can not get a hold of a person on their end via telephone for the life of me; to settle this issue which has now been ongoing for several months. They stated they corrected the issue with my odometer reading which was never in question and the vehicle they corrected it on was not mine but a 2001 Corvette and I have a 2008 Scion TC.

This business is corrupt, false and if anybody has any information on how I can contact a supervisor etc. at their company or whom else I should contact in regards to this matter, please let me know. All advice is greatly appreciated. Thanks.

Put wrong mileage when changing my oil, so I am having problems trading in my car.

I have 1997 Benz E320 for past 8 years with 152,550 mileage. But the CARFAX is reporting on 08/19/2009, this vehicle had 163,130. I can't sell my car because they think I have tampered with the mileage. This is very frustrating and need help to fix it. Thank You.

My husband and I purchased a 2009 Chevy Cobalt car from The Car and Truck Store in Elkhart Indiana. We were given a Carfax which stated that this vehicle which VIN is ** only had one owner and was never in an accident. When we went to trade the Cobalt in on a different vehicle, we were given an Auto Fax which indicated this vehicle had not only been in a major accident in Illinois, it also had frame damage, and that our car was not worth half of what was owed on it.

The report also said that this car had more then one owner. The auction place where The Car and Truck Store had purchased this vehicle had also titled it, making them the second owner. The report also stated the the buyers at the auction were also made aware which vehicles had structural damage. If my husband and I had known that this car had been in a serious accident, we would never have purchased this vehicle.

We have asked The Car and Truck Store to buy this vehicle back and they have refused. The only way they said they would help us is if we purchased another vehicle from them. We told them no because they lied to us. There is a vehicle that my husband and I are wanting and it is not on their lot. Please help us get the vehicle we are wanting. Thank you in advance.

Trying to trade in my vehicle only to be offered $7,000 less than trade-in value because of an inaccurate Carfax report. Multiple accidents that didn't happen, multiple airbag deployment--wrong again. I noticed there aren't any current complaints on BBB and they are sitting pretty at an A+ rating.

I found this on BBB site: Complaint contact Mr. Vince Luckey, Manager, Product Support and Data Escalations. Here's his Facebook: **

Let him know we are all tired of losing money because of this ridiculous company. You know they aren't going to address the complaints on this website, although I wish they would. I'm stuck with a vehicle, which should trade for $13,000 because of Carfax.

You guys have false information on the 2003 Altima (Vin# **). The mileage you have from 02/18/2009-12/02/2011 is wrong. Please take these miles off. The actual miles on this car is 103,476. If you guys don't, I'll get an attorney, and sue you for putting false information about my car. Please fix this, and please email me back at **.

I entered the VIN of an Acura CL and showed no damage history. I purchased the car from the dealer based on the Carfax. The car had been wrecked, repainted and had major problems. I took the car back to the dealer the next day and got my money back. The dealer was fair but Carfax let me down. The information they provided was useless. Better to take the car to a mechanic and have it checked out before purchase.

Carfax erroneously listed an "accident" on my vehicle. I found out about the error when considering a trade and was quoted a price about $3,000 less than fair value and the dealer stated there was an accident indicated in Carfax, which was why the value was so low.

I am the sole owner, and never had an accident in this vehicle. I did complain to police or highway patrol once about stones flying off a gravel truck, speeding on Michigan's already fast highways and the truck did not have a tarp. But that is not an accident. That is my best guess how an accident was even listed, but Carfax refuses to actually tell me if that is the event or where they received their information, so I cannot get the situation cleared up.

I discussed the case with a lawyer, who recommended sending them a registered letter, but Carfax apparently only had internet communications and no real business address.

Carfax wants me to indemnify them from the error they have already caused and any future damage they may cause before they will even consider addressing the issue, and they still may not provide me with the information to which I am legally entitled. Carfax is an unreliable corrupt entity. The business should be closed immediately.

I bought a 2007 Tahoe. It has a clean Nebraska title. I tried trading it in, and the Carfax showed salvaged branded title, which did not show up when the bank gave us the loan. Now, I can't get rid of the thing for a more economic auto. Please help.

I purchased a car VIN **. I found out its warranty was still active so I took the vehicle to GM for a diagnostic check. I found out the vehicle was in a bad accident and had body damage and frame. I returned the vehicle and had a hard time giving it back. They never reimbursed me for the work GM did for me. I found out the vehicle is listed again for resale, knowing they have photos and diagnostics test on vehicle.

I have had two conflicting reports on two vehicles I have bought. The last reports received in these two vehicles are inaccurate. I have all reports to prove this. One car I would never have bought. CARFAX is not what it says it is and is misleading. Most folks never read the fine print of their report.

My daughter purchased a 2010 Toyota Camry from a dealer that showed us a clean Carfax; no alerts, no accidents. She took a trip a few weeks later and found out the trunk had leaked and soaked all of her clothes. We took the car to a local body shop to see if they could determine how the water was getting into the trunk. They found broken glass in the spare tire well. The source of the leak was a poorly replaced rear glass. We asked the shop to check the car for other problems and he estimates $3,300.00 worth of repairs need to be made to correct the poor repairs made previously.

We bought another Carfax and found that Carfax now shows a collision happened 6 months before we purchased the car and did get posted until almost 2 months after our purchase. I don't feel the dealership (unnamed) should be held accountable for Carfax's mistake. If the collision had been reported as quickly as the change in ownership, the car would have never been sold and they know that. I believe Carfax deliberately holds accident reports until a car is sold to a private owner, thus drastically lowering the value of the car. I have asked Carfax for a refund or replacement of the car.

Carfax just hosed me big. I bought a used 2010 Acura MDX. I paid a lot of saved money. The dealer I purchased the car from (a Toyota dealer) showed me the Carfax and it was clean. Although the car had a noise coming from the AC-Compressor. They assured me that this would could easily be fixed by Acura as it is still under the warranty (and it is indeed under the warranty mileage). But Acura found other issues for the noise and will not cover it under warranty! They showed me different Carfax with an accident. I bought the car on Dec 18. The accident happened on Oct 31. So now it shows, but it never showed up for my purchase. I have the copy.

While at Carfax to obtain an appraisal on my vehicle, the appraiser told me I had two accident reports on my record! I am the only owner of this car and it has never been involved in any type of accident. As a result, his offer came in very low wholesale. This so-called "fax" report is costing me thousands! Other than the "report", my car was in great condition, always garaged and not a blemish. I loath companies like Carfax ("fax" because they are not "facts"). Very irresponsible. Shouldn't this company be required to have proof to back up their claims before they can tarnish the value of your car? This is shameful. I haven't found any venue to contest their report. I'm ready to join any lawsuit. In addition, if I had accidents, my insurance would have gone up! Carfax **. Consumers beware: Do not believe their reports.

My vehicle was struck from behind on June 1, 2011, and it suffered a modest amount of damage to the rear bumper, etc. The MD State police officer on the scene reported it correctly. Carfax picked up the police report and misinterpreted th coding of field 61 (safety equipment) and the specific sub-field coding "32" (safety equipment in use, which "32" means "airbags and seat belts"). The Carfax entry also said that the "airbag" deployed, which it did not.

I provided the Carfax people with copies of the itemized repair bill (that State Farm paid) which made no mention of an airbag replacement, a copy of the MD State Police Officers report, and an email from the Investigating officer and a copy of the Reporting Instruction page (MAARs) which clearly state that field 61 /32 only refers to the safety equipment available and in use.

They still refuse to correct the entry in the Carfax report. I am now in the process of getting the MD STATE Police Officer to write a letterhead letter that states that there was no airbag deployment. I find this entirely over-the-top and totally inexcusable. If you ever thought that Government bureaucrats are difficult, try using common sense with Carfax! Close to hopeless.

I purchased a 2008 BMW X5 for Tom Masano of Reading, the Carfax stated the vehicle had never been in an accident, I then found the rear bumper cover had clearly been hit and decided to take it to my local BMW dealer and had it replaced. Then now to my surprise, I have noticed that both front fenders have apparently been painted or replaced as there it a noticeable difference in the color and quality of the paint. This is extremely obvious in direct sunlight.

Purchased a 2007 From North Coast Auto in Cleveland through eBay. They provided a car fax report that was current (supposedly) within a couple days of purchase. Knew it had a fender bender but a clean title as I had the history. The auction announced the car had a bent frame and the dealer knew it but no one informed me. Now 3 years later, I find out otherwise through Auto Check and the dealer is unwilling to do anything about it. They even said it still had the manufacturers warranty which also was bogus. At no time did they furnish an accurate history before, during or after the said purchase.

I approached the dealer about trading in my car and buying a new one, the same dealer from which I bought the vehicle and at which I have had it serviced. When they appraised it, they pulled the CarFax report.

The report is wrong and it will costs me thousands of dollars unless it is fixed. The report contains an entry stating that my car was repaired in San Antonio, TX and that it had an odometer reading of over 100,000 miles. I live in Chicago and have never been to San Antonio. And the car has never left Illinois. It has never been near Texas and has less than 60,000 miles on it.

I called the dealer in Texas and they have no record of the vehicle and therefore cannot correct an error that does not exist. The dealer cannot buy it until the CarFax report is corrected because of the potential odometer fraud. And I cannot reach CarFax other than their unresponsive on-line e-mail complaint form. Isn't there some way to contact them?

I am selling my car and the Carfax says it was involved in an accident. My car has never been in an accident. My trailer was, at one time, but never my car. I am having trouble selling it now. Ridiculous! My loss is about $3,000 I'm sure. If some attorney wants to ** with this, fine with me.

I am battling the Carfax and Autocheck entities as well. It's a shame that so many people put their faith in these reports. I examined my vehicle very carefully when I purchased it two years ago. 1.5 years later, an "accident" shows up unknown to me until I pulled the report. The accident shows as minor and with the Autocheck report, actually lists two police case numbers but not an exact police agency. I have spent hours calling various police agencies in AZ trying to find this mysterious accident, and nobody has any record of it at all. The police case numbers are non-existent in any of their databases.

There is no evidence to support there was even an accident on the car. Carfax and Autocheck only give you vague answers as it is their policy not to divulge their sources, which I find disturbing. This is my car, and I should have the right to the car's history. In fact, under the G.R.A.M.A act, I can obtain public records from police departments but since they are concealing the agency (or source) from me, I am unable to and I feel this is not right. I really feel there should be a class-action suit of some kind for these two companies. People are losing out on sales or are taking hits on asking prices due to their bogus information they put out.

Carfax report when I bought my 2009 Honda Accord in Jan 2011, showed one minor accident that had occurred in Feb 2010 and showed one previous owner. Went to trade it in this weekend and now the Carfax shows 2 previous owners and an accident with airbag deployed (Dec 2010). Can't trade or sell now. Trusted that information was accurate when I bought the vehicle.

I am actually a car dealer and I have known for years that Carfax is a scam. I have read a bunch of these posts and the stories are all too familiar. It is unfortunate, but Carfax spends so much money in advertising to convince consumers that they are the authority, that people blindly follow their word based solely on name recognition.

In NH, the state emissions inspection system is completely computerized but has severe limitations. One of them being that the vehicle mileage is rounded down to the nearest thousand. I had a very nice 2003 pickup with 62,326 miles which I had purchased at auction. When we put it through the state inspection computer, the mileage was rounded down to 62,000 miles. Carfax noticed the chronology and reported it as an odometer discrepancy. We contacted Carfax, two different state agencies and ultimately the company who made software for the state computers.

In the end, Carfax was presented with all of the information, including a written statement from the manufacturer of the software about the limitations of the program and they still refused to correct the report. Thankfully, I was able to use all of the supporting documentation to make the sale but Carfax has absolutely no interest in customer service. Autocheck is aware of this limitation, and handles it much better. You still see the reported mileage and the chronology, but with an asterisk saying that the discrepancy is exempt from their "rollback" criteria.

For those of you complaining, there are a few things you can do. First of all, always run both a Carfax and an Autocheck when you're purchasing a car. If you're only going to run one report, get an Autocheck. I have compared them side-by-side on many occasions and have found accidents on Autocheck not reported by Carfax.So far, I've never seen the opposite. Also, regardless of what the reports say, neither of them has a complete database, and there will always be incidents that aren't reported to either service. If you're not confident in your own inspection capabilities, always have the vehicle inspected by a trusted mechanic and/or body shop before you buy it. If the dealer won't let you take a car to your own mechanic, walk away. If you're selling a car which has been in an accident, make sure that you have a copy of accident report.

Carfax often reports only vague, and sometimes erroneous, information relating to accidents. If you have it written in the words of the cop, that carries far more weight with car shoppers. If the Carfax report simply says "accident" and you can prove that it only amounted to a scratch on the bumper, you will have the upper-hand. Many of you point to conspiracies between Carfax and auctions or dealerships. Carfax has a very strong relationship with Ford, but I seriously doubt there is anything nefarious going on. There is the potential for a serious lag-time in information being reported to Carfax, and it's perfectly conceivable that a vehicle could have a clean Carfax report for several months after an accident.

Nobody "holds back" information as some have alleged but if you think about state and insurance company red tape, you can see how it may take months for information to pass. I have seen other allegations that Carfax was manipulating the information on the report. The fact is that they handle the data so little, that nobody even looks at the data, forget about changing it. There are also complaints about reports showing frame damage when, in fact, there was no damage to the frame. This is generally the fault of a body shop, writing an estimate to include "possible frame damage" in order to pad the claim and their ultimate profits. If you're in the habit of asking your body-guy inflate an estimate to cover the deductible, etc, then you are equally at fault.

All in all, Carfax is a horrible company. They will never change an erroneous report because it does not benefit them in any way to do so. Their "guarantee" is written in such a way that they will never have to honor it because they only guarantee that the report information as it was given to them, not that they have the entire history of a vehicle. The only guarantee is that they're going to keep your 40 bucks.

I have a Mercedes, which was left to me by my husband, when he passed away, which he bought like, about six months from the car dealer. I got it serviced and warmed it up, and moved it, so it does not get driven. The car fax shows that the car has 2 more thousand miles on it. That is wrong. If they see the inspections reports, it will be accurate. I don't understand where they are getting this information. I need this issue fixed. I lost a buyer due to this.

I am trying to sell a 2008 Nissan Versa in excellent condition. I am the original owner with only 24,800 miles. A prospective buyer informed me that there is a Carfax report showing damage from an accident. I am stunned, to say the least. I have checked with my insurance company (GEICO) to be sure they didn't have inaccurate information. I have checked with CA DMV and they have nothing listed under my Versa's license plate. I have reported the inaccuracy to Carfax online. I am moving out of state the end of the month and I cannot get a good price on my car due to this incorrect Carfax report. I am so angry! I can't find any other way to report it except online, which could take a long time and I need to sell this car.

I want Carfax to have a customer representative so that incorrect information can be taken care of. This is going to cost me lots of money to sell the car for less than what it is worth.

I purchased a BMW from a BMW dealer with a clean Carfax report. The report indicated no repair history. I saw the dealer bring it up on their computer screen and print me a copy. The report shows no repair history. Six months later, I found out my car has been in BMW shop for repairs for 17 times prior I purchased the car. The Carfax report shows e.g., an emission inspection report, but does not show any of 17 repair services! If I knew, I wouldn't purchase the car. I believe there is a conspiracy between big dealerships and Carfax. I would not trust the Carfax report.

I am trying to sell my extremely low mileage 2009 VW Rabbit and pulled the Carfax, which shows a t-bone accident one month prior to my purchase. It took me a while to realize that they bluntly took the accident off my previous vehicle simply because I re-used the plate number. That is, Carfax doesn't even verify the VIN number of the accident vehicle and attributes the accident to another vehicle. I am not able to sell my almost brand new car, which is an absolute catastrophe for me considering that in two weeks I'll move to Australia. Congress should shut that company down. It ruins the market and people's lives.

We were trying to sell a vehicle. Twice customers checked with Carfax and saw an inaccurate report. Therefore, we lost the sale. Twice I have e-mailed them to get this corrected. People put their trust in this company. In the past, I paid $45 to have a Carfax on my son's car. People pay good money for reports that contain inaccuracies. Our vehicle should have reported 65,600 on mileage. Carfax inaccurately reports 107,000 miles.

I purchased a vehicle from a dealer with a clean Carfax report. The report indicated no accidents. I saw the dealer bring it up on their computer screen and print me a copy. The report shows no accidents. Two weeks later, the report now shows an accident and that it was sold at Auction auction. The accident occurred 4 months before I purchased the car. It is very suspicious that this information was delayed until two weeks after I purchased the car. I believe there is a conspiracy between auctions, big dealerships and Carfax. Please don't rely on information from Carfax! I will spread the word to as many as possible.

I went to dealer to sell my car. I had told them car had been in a minor accident with fender and door damage, which it had, but there was no frame damage. They said fine, they would still buy it. When they ran Carfax it stated airbag had deployed. They said they couldn't buy it because once a buyer saw that they wouldn't touch the car. The airbag had never deployed.

CarFax reports are inaccurate. I purchased my car brand new from dealer with "0" miles. I owned it for 6 years. I was never in an accident. CarFax report states "salvage title" issued in 2006. It is just not true. I've tried to straighten it out by completing CarFax data correction form without success. Since when is it my responsibility to correct their data? CarFax's verbal response to my inquiry was, "We have over 1 billion records. We receive data from 34,000 agencies. We don't even review the data. It's uploaded into our system." That's pretty ** business model! They can't even verify the accuracy of their product!

Purchased a car 10/15/2011 based on the information carfax provided me claiming this car had "no reported accidents. "Took the car to a dealership to possibly trade up toward another vehicle and now the carfax shows "frame damage" and one accident from 2009! I'm beyond upset. I bought this vehicle because of the clean carfax. Now due to the incompetence and unreliability of the carfax operation, I'm stuck with a lemon. Any Attorney willing to take a class action lawsuit against Carfax, please contact me. There are several people with my very same issue.

I purchased 2006 Mercedes Benz CLK350 in February 2009. The Carfax was pulled by dealer and was clean. Now I go to trade it in and it shows an accident but states "minimal or no damage reported". I had the car inspected by a Mercedes dealership and all records pulled and it came back nothing. There are no scratches on the car and nothing has been replaced. I cannot get any supplemental information and I have not been involved in any accident or had to call the police for anything. People that come to look at it think I'm lying about it not being in an accident since the Carfax shows 1 accident. People seem to think Carfax is the gospel! Wrong! I cannot get any help from Carfax to fix this or add any supplemental information. It is nothing but a money racket!

Carfax has indicated the car was in an accident. Upon contracting Carfax, they were unable to provide the date of the accident which did not occur or any other data about the accident. All other items in the Carfax report shows the exact date of occurrence - but this one does not and they refused to correct despite the inability to show any back-up data.

I took my Mercedes SLK 55 AMG to a dealer to trade it in with another car. The Carfax shows that the car has a 'branded' title. I have the title in hand and it is clean. The title that was issued prior to my title was clean (I saw it). I have requested help from Carfax, but to this point, I have only received various emails running me around and no corrective action. I have objective, reliable, verifiable proof that Carfax is inaccurate. I have sent them proof of their error, and they have been non-responsive in correcting the issue.

I purchased a vehicle on January 30, 2009 relying upon the "clean" CarFax supplied by the dealer as the main factor. On September 30, 2011, we traded it in on a new vehicle and was informed by the dealer who used AutoCheck that the New York Auction reported frame damage on July 20, 2007 which is 2 years prior to the CarFax report.

The frame damage was reported by the Eastern Region Auto Auction on January 8, 2009 which is three weeks before I purchased the vehicle. Is CarFax negligent in reporting the damage? Also, the CarFax says there is a Buy Back Guarantee for this vehicle. I've emailed CarFax because it is the only way to contact them but I haven't heard back. Anyone who have any recommendations?

I was looking for a new car, and when the dealer pulled up my Carfax report, it said that my air bag deployed during a minor accident last year. My airbag never deployed! The manager of the dealership said that my car value was cut in half by the report. I was unable to purchase a new vehicle because of the decreased value of my car.

I paid for Carfax Report before buying a car in April 2009. The report was clean. I bought the car, after relying 100% on the CarFax report. Now I am selling the car, and CarFax report says odometer was rolled back in 2005. I am expecting to lose money and just give the car to a junk yard for nothing.

I went in to trade my car but CARFAX stated that there was a miles discrepancy (which is incorrect). Needless to say, it was hard to trade in my car and its value was significantly depreciated.

I purchased a car relying on the information I got from Carfax. It turned out that the car was stolen, despite Carfax saying the car was good.

I am now out of at least $60,000. I paid for a service and I do not feel that I got the right representation. How can you offer a service and not stand behind it? I feel as if I was ripped off by Carfax.

Earlier this year, I was attempting to downgrade to a less expensive car. I was having issues with low offers being given by dealerships for trade-in value and couldn't figure out why. In March 2011, I had a Carfax report pulled on my vehicle by a dealer friend of mine. I was informed that the report had comments indicating my airbag had deployed when I was in an accident in Sept. 2009. The airbag was never deployed. Upon calling my insurance company and the repair facility, both agencies confirmed that they do not report to Carfax.

I filed a request with Carfax for the correction. I provided a copy of the repair report with pictures as supporting documentation. I was informed that the repair report was not an acceptable documentation. They needed the original long form police report submitted in order for the correction to be made. It turned out that the police report had the wrong box checked and listed that my airbag had deployed. So I had to get the original police officer to correct the report. The corrected report was then provided to Carfax. Carfax made the correction to the Sept 2009 comment and removed the verbiage "airbag deployed". However, they also "added" an additional comment dated Oct 2009 listing that a repair bill was provided by the consumer and repairs were valued at $3760.79. I have asked Carfax to remove the additional comment. The repair report was provided specifically as supporting documentation to be used for the correction of an existing comment, not for an additional comment to be added. Carfax refused to remove the comment and accused me of attempting to defraud the public.

The CARFAX report on my vehicle indicates it was in an accident in Miami. We have never been in Miami with our car, nor has it EVER been in an accident. This is going to cost us dollars in the end run and they refuse to do something about it.

I'm original owner of my 2006 Honda Accord today I listed my can online for sale and ran a carfax cause I wanted to show buyers my carfax report and it shows odometer is rolled back and that I did inspection on my car twice with in 3 month period now I have no idea what can be done carfax is a joke and now it will cost me thousands of dollars

I listed my 2007 Honda CRV on eBay last month and eBay allows you to link to a free Car Fax report. When I saw the report, I saw that an accident on 8/1/2010 was listed, which is correct. However, it's listed as an accident reported with another vehicle. This is misleading because it was an accident that occurred when I was backing out of a space in a parking lot at the same time as the car opposite me; and our rear bumpers collided at about 1/2 MPH. The result was a slight misalignment of the bumper and a deep scratch. The repair shop could have repaired and repainted it but suggested that I replace the entire bumper cover so that the job can look seem-less, at a price of $632. This was the only accident that I had with this car and the vehicle is maintained well.

I complained to Car Fax, and faxed them the police report which indicates that the accident occurred in a parking lot. To my amazement, Car Fax refused to indicate in the report that the accident occurred in a parking lot. Through e-mails back and forth, Mr. **, the Car Fax resolution manager, has taken a firm and confrontational stance; and when I asked for a decision-maker, he indicated that he was the decision-maker, and that no further communications on this matter will happen. He refuses to give me a phone number as there are no numbers for Car Fax listed anywhere.

To make matters worse, after this inquiry, Car Fax added another accident occurring 1/5/2011 to my report involving a front-left impact. This is totally erroneous because I did not have any accident with this vehicle other than the one on 8/2/2010. I faxed Car Fax my complaint. Mike ** replied through e-mail that he is looking into the matter. This is totally ridiculous. They should take it off the report immediately because it is affecting my ability to sell my car. I wonder which government entity regulates Car Fax? This is the worst-run company I have ever seen. Their unjustified actions will cost me over $4,500 in value on my vehicle. They need to be stopped. They are breaking the law. How can a company knowingly post inaccurate and misleading information? There should be a class action law suit.

Carfax is a scam. Tried to trade my car in the other day and the dealership ran a "carfax" and it said that my car had been in an accident. Which is inaccurate as I am the only one to ever drive it. They reduced the value of my trade by $1,200. Really makes you wonder how many of their other reports are inaccurate...

Purchased a Carfax report on 6/12/08, confirmation no. UCP20080612133348. It said report for the 2006 Chev Corvette was clean, no accident reports. So I proceeded to buy the Corvette.

I decided to sell the Corvette on 6/30/11 to Maroone Autonations. They initially offered 32.4K for the Corvette. They later withdrew the offer because the Carfax they acquired showed my car was in an accident on 10/6/07.

Either the Carfax report of 6/30/11 provided to Maroone is incorrect or my report purchased on 6/12/08. If my Carfax report was incorrect, then I would not have bought the car. Consequently, if I cannot sell my car to Maroone for 32.4K, then Carfax needs to make whatever arrangements it needs to make with whomever, so I can sell my car at 32.4K.

If not, I will contact an attorney to pursue the matter. If I don't hear from someone from Carfax by Tuesday, July 5th, I will take legal action.

If they or any other dealers will not buy my Corvette because of a supposed accident, then I am out 32.4K.

I purchased my Audi A4 from a Volkswagen dealership in May of 2010. Before purchasing this car, I checked Carfax's report which came back totally clean; no accidents and no issues at all. Yesterday (May 2011), I decided to trade in this car and was shocked with the price they offered. The price was extremely low because they said that this vehicle has been in an accident. At first, I thought that there was some kind of mistake, but when I looked at the Carfax report, it showed an accident that happened in April of 2008 and reported to Carfax in July of 2010, which was 2 years and 3 months after the accident and 2 months after I purchased the car.

I am very disappointed. I have been told that I can't do anything about it and I guess I'll just have to pay for someone's accident. I will never trust Carfax again and I advise everyone else not to. It cost me thousands of dollars, and I'm probably not the only one.

They misrepresented the amount of miles on my car, stating that the odometer may have been tampered with. I was offered much less for my trade than what it is worth based on the erroneous information in Carfax.

I went to the Infiniti dealership and they had run my Carfax history and they had said there might have been a typo by mistake on your end with inconsistent reading with the mileage on March 16, 2010. The mileage is 32,152, and on March 22, the mileage is 52,341, and on March 26, the mileage is 31,452. Something just doesn't sound right with this. Please give me a call back. I am very concerned about this. Thanks!

I was involved in two car accidents in July and August 2007. The Carfax report is stating my air bags deployed when they didn't and the car's value has been lowered by $1,500.00. Both the auto body shop and the field representative can and will support this information and I want this cleared off my Carfax report. I have a 2004 Chrysler PT Cruiser. The auto body shop is ARA Collision and their telephone number is: 206-635-2053 and their fax number is 206-635-1701. They can verify that the airbags were reset, but never deployed. So please have someone contact me ASAP as I want to sell the car.

Who in the world elected CarFax to be the final word on vehicles that are being traded in at a new car dealer. I lost upwards to $1,200.00 on a trade because of a CarFax on my very well taken care of, pristine 10 year old Nissan Pathfinder. The CarFax is so incorrect of proper information and of course a clerical error regarding mileage. Really embarrassed me and my wife at the dealer.

CarFax is a worthless piece of crap that cannot be changed to the correct information because this Carfax is the word of God. Example: It states that my Pathfinder was purchased at a dealer that was not in existence until four years later. It also goes on to state that my vehicle, that has always been Nissan dealer serviced, was serviced at a Non-Nissan dealer many times and the incorrect mileage cost me $1,200.00 less in my trade.

I would like this report fixed to reflect the correct information. I want a supervisor from CarFax to call me ASAP to discuss. I do not care if they do not have a call center. How can I get them to respond? This was entirely embarrassing to me as I have never had an issue with my vehicles ever.

I co-own a vehicle with my son. I am the original owner of this vehicle and purchased it brand new from the car dealership with eight miles on the odometer. Recently when my son was trying to trade-in this vehicle, the car dealership ran a Carfax report. The report stated that the vehicle had been declared totaled in Missouri in 2008 and was worth -$2000.

It also stated that the title was on its third owner. We thought it was a joke until the dealership showed us the report. We insisted that the dealership contact them again since we are the true original owners. The car is perfectly fine and we have never had it registered anywhere but Florida. We were told that Carfax said "for them not to take the vehicle as a trade-in, that we were lying". This was extremely embarrassing and totally humiliating. We have contacted the Missouri Dept. of Vehicles and we were told that they had notified Carfax in 2009 of the mistake concerning the VIN # on the totaled vehicle and were surprised that it hadn't been taken care of. We have emailed Carfax (since you can't talk to anyone) and haven't had a response.

We are now in our third week of dealing with this. I was advised to contact law enforcement and after talking to them, I was advised to contact the insurance company that held the coverage when the vehicle was purchased. Everyone involved other than Carfax is trying to resolve this issue.

My 2009 RX 350 Lexus has an inaccuracy report as an accident. I was parked and someone parked too close and hit the passenger's side of my car. It was only a scratch. It cost $180.00 for repair. I have all of the receipts and the name of the body shop for proof. It is impossible to contact CARFAX to have this inaccuracy removed. Because of the inaccuracy report, I am having difficulty selling my car.

I have a car that nobody will buy, even though it's in great shape and it's priced well below book value. They misrepresented my vehicle's history and condition, and will not accept calls from me, nor do anything to correct it.

Carfax does not issue accurate or timely reports. Example, when we bought our Honda Accord in April 2007, we received a clean Carfax report. Now, 3 years later, upon trying to trade in the Honda, we found out that the car was in a major accident in July 2006. Yet it was not reported until 2 years later in 2008. This pretty much makes my car worth thousands less because of this report.

Who owns these reports? Now, the Honda dealer says they are not responsible for selling me damaged car even though they inspected it, and certified it. It was Carfax's problem. Carfax will say they only report what is reported to them, so my tough luck! So really, no one is responsible, no one is accountable and in reality Carfax reports are useless, inaccurate, untimely and are being perpetrated on the consumer as exactly the opposite! This is blatantly false and misleading.

I tried to sell my vehicle and found that there is an accident reported in Carfax. The dealerships reduce the price for approximately $3000. The vehicle was involved in an accident but had no damage at all. Backing out of a parking lot, I hit another car with the trailer hitch into its plastic bumper. The bumper had a light scratch. That happened at about .5 mph or so.

I am selling my 6year old car. A buyer came to my house and agreed to purchase my car. He then called to say that Carfax showed 6 "reports" on the vehicle and he then felt that my car was a horrible investment. 6 reports would scare me away too! I am the original owner and was lightly rear-ended 4 years ago. This is not accurate and cost me the sale. It is very difficult to sell a car in this market and my buyer offered close to the full amount. Carfax caused the loss of this sale and now the value of my excellent condition car has decreased! Talking to a live person at Carfax is impossible.

On 8/21/10 Carmax filed a report on my 2007 Cadillac at the request of Dew Cadillac in Pinellas county, FL. The report showed a inconsistent odometer reading on 08/07/09 of 30,321. This is wrong and I have the car records of this date to prove it. Try to contact Carmax to resolve a problem! I can't even get a customer rep to the phone.

They are incorrectly reporting my vehicle mileage due for an Arizona Inspection Station visit back in 2007. Instead of 37,000 miles it reads 137,000. Their website has absolutely no contact information on it. This is criminal. Adversely affecting my vehicles value and causing me grief should I ever want to sell it.

2 years ago, I bought a pre-owned 2005 BMW 530i from I believe Gwinnett Suzuki in Duluth, GA. They handed me the Carfax report and it was clean. On July 28, 2010, I went to a different dealership to see if I could trade the car in for something else. This dealership pulled up an Autfacts report. That report showed that the car was from New York and had either been a rental or a lease. It was also involved in an accident that included uni-body frame damage. According to the dealership, that is not good as it is harder to repair making the car's safety and issue.

Needless to say, I was shocked. That devalued the car so much that I could not even trade it in without losing and arm and a leg. How is this possible? I would like to sue for damages as now I am stuck with a car I cannot get out from. I tried to trade in the car on July 28, 2010 thinking everything was okay. They dealership pulled a report from Autofacts that showed the car was a rental/lease and that it had frame damage when it was sold at auction in Georgia. None of this was on the Carfax report. So now the car's value has plummeted because of this report.

I bought a used car in June 2009 and had a carfax that said it was a clean car, 2 owners. I paid $16,200. I went to sell the car last week, the carfax said it had been in a wreck and had multiple owners. $6,000 loss. Do not trust a carfax!

Received a totally useless report paid for regarding car. Interested in buying and can find no way to contact Carfax.com to find out why.

I brought car in June 16, 2008 and it was new. In April 2009, someone hit back in and had 5000.00 dollars damage. Had been fixed and me and my wife had it valued at luck Chevy. 4500 dollars at that time because they said it had frame damage on vehicle from the accident. We went to dodge dealership to check on van and found that carfax is wrong. It had damage report on frame from 5/3/08 and we brought car 6/16/08. This is why we cannot get rid of the car for good price. Could someone call me please.

When I came to sell my Mercedes in CA, the CARFAX showed that there was inaccuracy in mileage. It turns out that someone in a different state had used my VIN on a similar stolen car that showed much higher mileage. I worked on this case for 5 months with CARFAX people. I even got them reports from the DMV that proves my case but they would not change the report. I lost over $5000 when I sold the car since I couldn't sell the car for the price at the true mileage. I think CARFAX is bad news and people should not trust this company for their car info.

In 2008, my brand-new car, an Audi s4, was rear-ended by a young woman on a clear morning with little traffic. Traffic slowed, but she failed to notice this and hit me in the rear bumper with damage to the trunk. The airbags did not deploy, the frame was not damaged, and I was not hurt. I was thinking of trading this car for another and decided to run a Carfax. The report on the Carfax indicated I caused the accident. I did not; I was rear-ended. The frame was damaged; it was not. And the airbags deployed; they did not.

Let me say that I had no idea such data was being compiled. Carfax did not inform me that such data was being sold as gospel truth and did not in anyway check the validity of that data. To further complicate matters, to correct their error involves considerable paperwork and time with no assurance it will have any effect.

This outfit presenting itself as a legitimate body is in fact a money-making scam hitting car dealers and car buyers alike and should be closed down. Where is our government to protect us from such fraud? A class action lawsuit is in order here.

I went to trade in my vehicle and was shown a CARFAX report that said I had an accident on 7/12/05. I never had an accident with this vehicle. It cost me $500 in trade in value. I don't know how to reach them to correct this error. In looking at complaints about CARFAX; this seems to be a regular problem with them. They must be regulated or closed down. I will be happy to discuss this with any that wants to contact me.

I went to trade in a RAV 4. The Carfax report the dealer pulled had numerous errors in the car history. The most significant was that the air bags went off in an accident. I had a copy of the auto body shop work order and they did not replace the air bags. Dealer said it was already in the report and that's what they need to show to sell the car.

I took a $3,000 hit to my trade in due to this "service". I feel as if I was side swiped by car fax. I didn't have an opportunity to refute this without walking on a new car deal that was fair. I would not have let my daughter drive the car for the last 3 years if it were as bad as car fax purported the accident to be. Carfax needs to allow people to put in their side of the story and document where the info came from.

My Mini Cooper had a scratch in the hood caused by a fallen object out of a plumber's truck as we were driving down the highway. I reported it to police, had the hood repaired. Carfax shows it as an accident. When trying to sell the Mini, I get offers $1000 less "due to the Carfax". I'm also asked if the airbag went off, and if there's any frame damage.

Inaccurate report caused a sale not to go through on my vehicle.

Trading in car on new car purchase. Carfax report showed an accident on trade-in car that had not occurred. Claimed that it was an accident that disabled vehicle and involved a police report. It never happened. Disputed report with dealership and threatened to terminate deal unless we obtained our desired trade-in value. Eventually settled for $500 less than our initial goal.

The Carfax is inaccurate so that I can't sell my car easily. The Carfax writing shows the accident was big so that the airbag went off, which is totally wrong. The accident was not a major one and the airbag didn't go off at all. Please correct it.

The person who put in the information about the damage to my car listed that there was frame damage to the car. There was no frame damage. I sent a letter from the auto repair company stating that there was no frame damage, but now the Carfax people want a bunch of paperwork. How can they have so much power that if they put something erroneous, it is up to me to prove that what they listed is wrong. And, there is no way to actually talk to someone. All you can do is e-mail or fax.

I recently sold my 2006 Dodge Ram. I purchased it from a reputable dealer and have used it for 24,000 miles. I pulled a Carfax in February 2008 and it was clean. The person buying my truck pulled a Carfax on 03/2010 and it showed the truck has a salvage title. That information was not on original report nor is it true. I sold another vehicle several years ago and it did have a salvage title. Also, it showed the mileage when I bought the truck was 64,000. Then a year later, it showed mileage as 54000. It was a typo from the inspection station.

When I went to a dealership today to trade in my 2004 Acura for a new vehicle, the salesperson pulled a Carfax on the Acura which showed that it had been in an accident in September 2007. Unfortunately, the report showed that my car had run into the other vehicle and had flipped onto its roof. This is the exact reverse of what occurred and what the police report shows.

I contacted Carfax to get the information corrected and was told that I had to provide sufficient documentation to prove it to them or they would need seven weeks to research it themselves. Now, here is a for profit business who charge for supposedly reliable information which they generate from thousands of data sources, when challenged it then takes them weeks to get their information right. It seems to me that either they are having to research an awful lot of inaccurate reports or do not treat the integrity of their reporting very highly. So far, I am out a minimum of the $2500 which I lost on trade-in value.

Consistent incorrect/over-billing issues. Carfax has attempted to submit incorrect bills for services unused and is very unwilling to determine accuracy. Carfax places the responsibility of accurate billing upon the customer.

In 2007, I purchased a 2006 Dodge Viper from Huntington Beach Motor Cars. They showed me a CARFAX report and the history on the car was clean. In early 2009, I tried to sell the car, but to my surprise, auto-check came back with an accident. It is now early 2010, one year later, and I am still trying to sell it. I am receiving bids for half of the cost of what I paid for the car due to the accident! The car is gorgeous and immaculate. I bought it at 8k miles and it only has 14k miles on it now. As soon as any interested parties see the accident in the records, the value immediately drops by 15k!

I bought my son who will be getting his driver's license in the fall a 2004 Honda Civic coupe EX. The salesman gave me the history and knew the seller personally. I decided to get a Carfax report for the first time on the vehicle. While I didn't find any gross discrepancies, out of 12 pages for $34.99 only 4 pages had useful information. One page was a survey, another was a buy back guarantee and the other 6 pages where opinions and safety ratings.

In 2004, I bought a 2003 Corvette at Classic Chevrolet in Grapevine, Texas. The car only had 9,000 miles on it and I paid 35,000 dollars for it. I had the dealership run a Carfax report on it and it came back with no accidents reported. I kept it for 4 years and then decided to sell it on eBay. It only had 22,000 miles on it and I got lots of bids on it. The winning bidder had bid 30,000 dollars on the car. Then when I went to get his information, he had run a Carfax report and it said that it had been in an accident in 2003. I couldn't get anyone to buy my car. I ended up selling it back to Classic Chevrolet for 23,500 dollars. A total loss of 11,500 dollars! Thanks for nothing Carfax!

I purchased a used car in 2005 and used Carfax to make sure the car had not been involved in any accidents. It is now 2010 and I plan to sell the car. Another Carfax was ordered and I cannot believe the new Carfax has a report of an damage to the car in 2003. This was not on my original 2005 Carfax. What good is it? I will probably get less for the car in sale or trade. I would have paid less for the car if I had known.

I contacted CARFAX and they made it disappear. Amazing, and they are taking no responsibility for my loss. I lost a few hundred dollars on my trade in value because of their mistake.

I purchased a used vehicle in 4/2009 and requested a CARFAX. CARFAX failed to report the car was in an accident. 11/2009 during my attempt to sell my car, CARFAX reported a car accident that occurred 3/2008. I lost $4,000 in resale value.

My Son and his wife checked carfax on a used vehicle thay just bought and were informed there was 8 incidents on the car and for 29.99 they could find out what they are- I said that was crazy as it is a very good car so I told them to put in the vin # on my 2007 Toyota Corolla Sport- nothing has ever even remotely happened to this car- it said there were 4 incidnets connected to my car and for 29.99 we could find out what they are- it says incidents include several things including recent inspections- if they are calling inspections all of which the car passed 100%, the incidents, then this is misleading and a rude and disgusting way to take people's hard earned money- if it says they are accidents they are 100% liars- if I wanted to sell my vehicle ( which I don't, but still..) this could have ruined it for me- they are liars and manipulative and I feel the general public should be warned because not alot of people have money to just throw around anymore.

Car Fax has identified my car as a damaged truck and list it as an unadvisable purchase due to a minor fender bender accident.

i purchased a 06 infiniti g35x from a local car dealer .the car had about 3000 miles on it ,it was involved in a rear end collision and it was repaired.the dealer i purchased the car from got the car from an auction.the car was very clean the repairs were done right ,so i thought i was getting a good deal. i bought the car for $28,500, it would have cost about $35,000 new from infiniti.when i finally recieved the title i didnt bother to take a good look at it (big mistake)and stored it with my other important documents.time passed and i had no problems with the car it realy was a well bought car i thought,until i tried to trade it in for a bigger vehicle now that i had a wife and my first child.sure enough the dealer ran a carfax report on the car and i was blown away when the dealer told me that NOT ACTUAL MILEAGE appeared.of course the dealer politely told me to come back when i get this sorted out (easier said than done).

i looked at the title when i got home and in fact it was stamped with those three ugly words,thats when the nightmare began.first thing i did was get in touch with the dealer i bought the car from,i realy didnt like what he said but because he is a friend of a friend and he agreed to help me i took it easy on him.seems he recoverd some paperwork and assured me that it was a simple mistake on the auction person when he filled out the original sales report,he wrote something like 60,000 mi when the car realy had about 3,000 miles which is pretty believable because i dnt think its possible to put 60k on a car in only a few mo.remember i bought a 2006 car in 06.it took alot of work but after a year i finally got a clean title.

so i tried once again to trade in the car and once again the dealer sent me away humiliated.evidently ,carfax doesnt care that i fixed the problem with the title otherwise the report would have specified that the problem was fixed.why is it that the great state of new york excuses the mistake but carfax doesnt. a pristine title means less than a carfax report it seems.when i emailed carfax to have them remove the scarlet letters from the report ,they asked for so many documents and verifications (some would be impossible for me to obtain) i became so dicouraged i just gave up.im basically stuck with the car ,the car is worth about $19000 -$20,000 a dealer offered me $10,000, what a sport! its so frustrating to think that carfax is preventing me from getting the $$ that the car s worth.who made them judge and jury......

I am in a lease transfer process and I had a potential buyer run a carfax report based on my vin number. The report stated that my vehicle was involved in an accident. My car has never been involved in any accident. I spoke to my insurance company and I got a report from the DMV based on the vin number and it showed a clean history. Upon doing some research I found some actual phone numbers and names to the principal players at Carfax. Carfax stated that the company does not get the vin report from the DMV, but rather from "anonymous third parties". They are making me jump through hoops to clear my vehicle history. I believe that this is misrepresentation of innocent victims for money.

I purchased my 2006 SAAB 9-3 2.0T in Sept 2008 and received a full CAARFAX Printout from the Dealer. My Saab only had 17k miles when purchased from the local dealer, today it has 29,234; which is still under full factory warrenty -- I also still possess the original Dealer Carfax Report stating the vehile I purchased was in a condition with NO Accidents, It was not a leased or rental vehicle, and had never been damaged!

However, this past Friday, I went to trade in my SAAB to upgrade and was told my SAAB that I still owe what it should be valued at approx 13-14k, was only worth approx 6k because Carfax only as of April 2009 purchased records and reported the Accident Prior to my purchase of the SAAB in December of 2007.

The SAAB expierenced (1) Front Impact w/other vehicle on Dec 2007 and (2) Air Bags Failed to Deploy? And CARFAX reported to me a year later and subsequent years later this car was STILL safe and clean till April 2009, when Carfax Reported for the first-time the Accident on the SAAB?

Currently now, I am now stuck with a vehicle that is worthless because CARFAX GUARENTEED me it was Accident FREE and the AIRBAGS were Safe; when this was clearly not the case. This was willful and gross negligence seeing Carfax waited over 2-years to purchase and report this accident.

I am requesting Carfax start steps to purchase this car back in FULL based on the current facts that CARFAX: breached the duty to provide accurate information that could very well be life saving or potentionally cause harm or death; as well as maintain a complete gross negligence in their duty to purchase the data that is updated and available for purchase.

I inquired about trading in my 2001 Honda Accord for a 2010 new Honda Accord and I was dumbfounded when Braman Honda produced a CARFAX report indicating that my vehicle had been in a serious accident and it had been "disabled "at one time while I owned it. I havew NEVER been in an accident iwth this vehicle. Also I work for a Police Department and it was very embarassing when the salesman indicated that I was lying to him. I have filed a complaint with CARFAX and I will use all the resources of my police department to prove that their report is a bold faced lie. I have also contacted the police department that supposedly wrote this accident report and I am awaiting a response from them.

Was selling a car and CARFAX reported a false report it cost me $7000.00 it reported frame damage all the car had was repainted due to scrapes down the side no body work.No phone for CARFAX. Sold the car for less money book value was 16,000 sold for 9000.00 They need to be stopped.

Company is a fraud. Tried to trade in my lexus and according to the Carfax report the odometer has been rolled back. No way! MY CAR IS NOW WORTHLESS! Who are these people?

Carfax is campaigning very hard to make the general public believe that their service for these reports is "FREE"...! Carfax is making people believe that if a car dealer does NOT provide a carfax report to the customer for FREE that the dealer must be hiding something from the customer. Their campaigning efforts are working...and almost every customer that enters my car dealership is demanding a FREE carfax report. Some are even walking out before they look at the car if i cannot provide this report!!! It is getting to the point that I may need to sign up with them and pay their inflated fees to be a carfax dealer member. By the way...I cannot afford to pay the almost $800 monthly membership fee for unlimited reports. And it's the same service that the consumer gets for $39.95 per month!!! NOT only are they falsely advertising to the world about this alleged "Free Carfax" report...but, they are intentionally gouging the dealers to be members of their service. They keep campaigning and placing ads, saying that...that you should only buy from dealers that provide their carfax reports...because they must be crooked if they don't play along and pay "US"...the real crooks! I assure you that I am a well respected car dealer in my local area and sell nice cars. What most people also don't know is that CARFAX is extrememly inaccurate...and yet claims to the 100% accurate! BS!!

I went to trade in my 2005 chrysler 300 today and the dealer brought back a carfax showing my car had been totaled while i owned it! WHAT? this is completly absurd! I called my insurance company to let the delaer verify it and they did, tried to get a copy of the police report from Prince William County which they (police) told me they didn't have, and went to my local DMV and they have no record of it either!!!! I am still paying for this car and i have gap insurance so don't you think if it had been totaled that it would have been paid off? OF COURSE IT WOULD HAVE AND IT WOULD HAVE HAD A SALVAGE TITLE!!!

I am EXTREMELY upset at carfax and when i got in touch with them they just told me that they would "look into it" LOOK INTO IT!? are you kidding? now because they have a false report on my car it is worth NOTHING to the dealer! if it isn't fixed quick I am going to see a lawyer and let them take care of it plus compensation for my aggravation of having to do their job for them! THIS COMPANY IS A FRAUD!

I Have a car CRV 2006,and never had a accident.I was moving out of california and trying to seel my crv to a honda dealer and came out on the system that my car have a accident last year and me and my wife where suprised of this innacurate info. of CARFAX of my Car,i send all the info. for this to be fix and CARFAX has no tel. no so all have to be fax or email they been asking me to provide a police report of my car that had a accident spo they can fix it but i keep telling them that what am i gonna give you i dnt have a police report becaused i never had a accident on this car over and over im telling them,but they keep insisting the police report that i dnt even have.Im so prostrated of this kind of service CARFAX,why they do that putting wrong info. of people car i been so delayed of my moving the money and tie to wait and trying to fix this with them.

I PULLED A CARFAX ON MY 2003 JAGUAR XJ8 AND IT SAID IT WAS perfect a great car. so i bought it. when i got it home i went through the glove box and found service records for a wreck that cost over 10k to fix. this is the second time this happened to me. the first time was in 2003 w/a 98 nissan pathfinder same thing happened. but i got the money back for the carfax report. however i think i should have gotten the money i lost for buying the car. but i didnt even bother cause i know i wont get anything.

My Car was involved in an accident with a very minor hole on the rear bumper. The dealer said this could not be repaired and has to be replaced with new one.

So the replace was done and the other parties insurance paid for the repair.

This happended on dec 22nd 2008. Now I am selling my car and one of the potential buyer said carfax reported an accident. That is fine. But the way it is reported is no details are provided and the report is misguiding and scaring away all the buyers. I am leaving to India in one 30th Aug 2009 and till now I am unable to sell my car because of the misguiding carfax report which has marked my car as a alert involved in an accident with no details at all.

I have heard from many buyers that my car was involved in a major accident which is not true.

I have all the documents required to carfax.com about the repair and the phone numbers of the dealers. They dont have any contact number and they have not responded to my e-mail

I put this car on e-bay, I didn't get any bids near it's value. I later found that Carfax reported it had failed emission test in NC. This car has never failed emission test however the inspection expired after I lost the keys and time elapsed before I could get some made. Unable to sell vehicle. loss of fees to promote on ebay aprox $50.

I pulled a carfax report on 7/25/08 for a 2003 Acura TL Type-S, which showed no accidents in the history. It basically appeared "clean", so to speak. There were no recordings that sparked suspicion. I have had this car 1 year and now can afford the car I really want, so I prepared to put it for sale. I pulled another carfax right before I planned to list the car. It shows an "Accident Warning" with a notation that the car was in an accident 3/24/07 in Manhattan, KS with Functional Damage.

It also notes that Carfax reported this accident on 3/18/09, nearly 2 years after the accident occured, and over 6 months after I purchased what appeared to be an accident-free car. It is unfair that because this was not noted in a timely fashion that I was not given the benefit of this information before I purchased this car, but whoever buys it after me will. I expect to loose a significant amount of money on this vehicle. I'm not sure what the point of Carfax is. They do not appear to provide the service they claim to provide.

I contacted CARFAX about an accident reported for my vhicle. Here is the exact e-mail I sent to them:INCORRECT RECORD/INFORMATION: No comment - no damage to vehicle. DETAILS: Two teenage boys made a right turn on red and swung out into the left lane as I was driving thru the intersection. Their vehicle left a paint streak across the right reat fender and wheel. AT THE TIME, I had no way of knowing the extent of the damage. To avoid insurance issues, I elected to call the Chesterfield Police so it determined without a shadow of a doubt that it was not my fault. In fact, the driver was issued a ticket. Later when I took the vehicle to Elco Chevrolet Body Shop, it was determined that the paint streak did not cause any damage and they were able to use paint remover to paint on both the fender and wheel. There is no notation regarding the exent nor cost of the damage in the CarFax.

DOCUMENTATION: I can ask Elco's Body Shop manager to write something on their letterhead to that explain what the repair entailed or whatever else you require to futher clarify this issue as I do not have any documentation because they removed the paint while I waited and did not charge me. The also know how picky I am about the vehicle and wanted to make sure I was satisified with the results. No one has ever said a word about it since when looking at the car and I forgot about it until I recently checked the Car Fax report.

All I wanted for them to do was to annotate the incident and add that there was no body work damage and no cost for the repair. They replied: CARFAX has concluded its research for case # 232649. I have reviewed the police issued accident report and have verified that the report does state that this vehicle was struck by another vehicle and damage was noted to the right side of this vehicle.

Because a police issued accident report is considered to be an official government document, I will not be able to change the CARFAX Report until a corrected police report has been issued. If you are able to obtain a corrected police report then please fax it to 1-866-728-6455 and I will reopen this research case.

I went back to ELCO (Enterprise Leasing Company's Chevrolet dealership) and to talk to the Body Shop Manager who had originally handled the issue. He was no longer there but the Manager of the body shop and repir shop agreed to write a repair order stating exactly what happened. Basically, while determining the extent of the damage, he use paint remover and dtermined there was no damage other than to remove the rest of the paint...at no cost to me. I faxed this document to CARFAX. Now Mike Mitchell changed his mind and here is what he said:

I did receive the new repair order. I'm still not able to add repair estimate of $0. The estimate first says that there is no damage, then it says there was scrapes and paint transfer and that work was done to fix this damage but the bill does not reflect the work that was completed. The main issue is that I can not add a record stating this vehicle sustained no damage when both the police report and the repair order states this vehicle sustained damage.

At this time I will not be able to make any changes to the CARFAX Report. He also told me to ask the Chesterfield Police dept to alter their report...of course that is not possible andnot what I asked. I replied the police dept was not responsible for estimating damage and he replied:

CARFAX received a record stating that this vehicle was involved in an accident where another vehicle struck the right side of this vehicle. Upon your request CARFAX obtained a copy of the accident report and verified that another vehicle did indeed strike the right side of this vehicle. At no point has CARFAX made any estimates as to the damage that was sustained to this vehicle, at no point does the police issued accident report make an estimate as to the amount of damage this vehicle sustained. CARFAX has accurately reported the exact information that has been issued by the police department which made the original report.

As you know, CARFAX does not inspect vehicles, and thus must rely on its sources for any damage extent information. No damage extent has been reported to CARFAX from any of its sources for this vehicle, as such CARFAX is not able to make any estimates of damage for this vehicle. I will not be able to make any changes to the CARFAX Vehicle History Report at this time.

I replied that ELCO is listed on the CARFAX report as a credible and verifiable source but the repair ticket explaining the situation with the car was not "good enough" and that he was twisting the words of the repair ticket to avoid using it. In summary, CARFAX orginally agreed to annotate the report if they received a document from a credible and verifiable source. They later changed their minds after twisting the words of the repair ticket claiming it was not part of the original police report.

I feel that because CARFAX advertises that they are the be all end all in reporting facts about vehicles, I am at their mercy in regard to how the factual, credible and verifiable data on my vehicle is reported. They do not give you any other method to contact them other than by e-mail. I also feel the value of my vehicle could be reduced and/or potential buyers will not make an attempt to contact me because they will think the car has been in a serious accident.

I had a false report made to carfax about my vehicle. I went to trade my vehicle in and was told there was strucural/frame damage done. My ins. adjuster went back and looked at the claim and no mention of frame damage. Now that is on my vehicle history report and it is a big red flag!! Nobody knows who reported it, nice!

I have a 1998 Mazda B2500 pickup that I am trying sell. The CarFax report on the vehicle says that it was involved in an accident in 2002 and sustained heavy damage to the front end and that the airbags deployed! My son bumped into the back of another car and dented the bumper and that's it! There was very minor damage and the airbags DID NOT deploy! Now no one wants to buy the truck because of the CarFax report! I have tried to contact CarFax and simply received an email that they will look into it.

I cannot believe that they get away with this kind of thing. Now I'm stuck with a truck that is in perfect condition after the front bumper was replaced, (NO damage underneath), and CarFax couldn't care less. This company needs to be sued and made to provide a way for car owner's to dispute false information. They should be required to investigate claims and correct false data in a reasonable amount of time. Looking at all of the complaints on the Internet confirms that this is a HUGE problem for a LOT of people and CarFax should be held liable for damages.

I purchased car in Jan 2007 and verified Carfax report thoroughly. It was a clean title that time and I purchased the car. In 2008, when I got a chance to look Carfax for my car, I got surprised to see an accident record with the previous owner. In 2009, when I try to sell the car to a dealer, I was surprised again to hear that my car has inconsistent odometer reading. After a detailed investigation on the report, I could find that this was caused due to a wrongly entered odometer reading from the purchase I made in Jan 2007 as odometer reading on Jan 2006. Just a single digit in year caused so much problems to sell my car. I am still looking for someone to take my car. There is no proper support from Carfax to correct it. Carfax is playing with people's money. So much stress to contact Carfax and convince dealers. It caused me to lose $2000. It's a scam. Please stop this and try to close this Carfax company.

I saw her ad on Craigslist. I contacted her and we met after a couple of days. It was about a 2001 Audi S4 - nice looking car. The price was set to $18,000. The car had 35,436 miles on it. This happened back in July of 2007. I liked the car very much and drove it for a couple of miles, got the VIN number and checked the car the same night on Carfax. I paid with a credit card, which should be easily proved. Carfax report did not show anything wrong with the car - "perfect record".

I called her again on the phone and set the price for $18000, including a set of winter tires and wheels for a total of $500. When the Audi dealers ran the report on the car several times I went there, they told me that the car was being totaled, which I did not believe. Now, I want to trade the car and the dealer tells me that the car was being salvaged. The worst thing is that the report shows that the car was being salvaged during the time I have the car (the second owner), which is myself. I got the car in July 2007 and the report says it was salvaged in December of 2007. I have not had any accident, even a simple one with this car - this can be checked.

When asked the previous owner if there were any accidents, she lied to me. She did not tell me anything. Because of the fact that I did not know what was the accident that happened to the car, I myself could have made an accident that could lead to me ending up somewhere. Why did Carfax not show the correct report? I would not have bought the car in this case or haggled over the price to be dropped down with couple of thousands less (most likely I would not buy it). I don't care how often Carfax updates their database. I want accurate data. And now, I cannot trade the car with a dealership because of this. Where are the consumer rights here?

I requested a vehicle history of the used car I recently purchased. Online application asked all your personal information and credit card number. It doesn't show any results, but they already charged my account.

Carfax shows on my 1992 Suburban that the odometer has been rolled back. I was going to trade it for a 1994 GMC truck and now I gave the guy the VIN and he found this out which is very untrue. I want this problem solved ASAP.

I purchased 3 vehicles using information that I received from 3 Carfax reports. The Carfax reports reported that the vehicles had clear titles. Once the purchases were made, the titles read salvage title. I did purchase the buy-back insurance. I have been able to get nothing from Carfax in regards to the automobiles that I purchased. There is no telephone numbers from Carfax. I have been trying to resolve this matter since I made the purchase of the vehicles with no success. The jaguar has had recalls that I cannot have done because of the salvage title. I purchased $85,000 in automobiles that are worth nothing.

I purchased my car in part relying on their report. When selling it, their updated report showed an accident date prior to the original report I received. No recourse as they've cleverly hidden behind electronic communications and corporate umbrella. I purchased a car for more than what it was worth and now can not sell for what I deem to be a reasonable price.

I have been trying to sell my car for several months. I own a very desirable car for my community. I drive a 2004 Mazda3 with every option possible. I am selling my car $800 below fair market value. I have showed my car several times and each potential buyer seems to fade and lose interest just prior to purchasing the car. I have now learned that information on my Carfax report indicates odometer fraud. This is absurd.

I am the second owner and I bought the car from a close friend that was getting married. I know every detail about this car and I have never had any problems, and most certainly, never rolled back my odometer.

Carfax report saying vehicle qualifies for buy back guarantee , showed no problem and now we are trying to sell and a potential buyer does a report and now it shows a wreck prior to us owning. I complained as soon as we received the vehicle and got no help. Now i get a response from Kevin at carfax basically I'll quote: (Because we do not inspect vehicles, we recommend that a vehicle inspection by a qualified professional be performed for making better decisions about used cars on every CARFAX report.) So I interpret this as - I wasted my money on a CARFAX report.

i have a vehical that carfax says has a rebuilt or salvaged tittle yet i have a clean none branded tittle for the car from the dmv. I think there must be an error with carfax and need to know how to fix it. I hope carfax can contact me with an answer People dont want to pay full price for car even with the clean tittle in hand

CARFAX details all information to be provided in their "Free Car History Report", however, when you go to that link they do not give any such information and require a credit card payment of $35+/- to see the information they previously claim to be given for free.

I am trying to get information on several cars my daughter is considering purchasing as her first car. Certainly she will either spend all of her money getting the information, leaving her with nothing left to purchase, or trust the dealership and get screwed even worse. This is claimed to be a free service, when in fact it's a lure to take money from unsuspecting consumers at a time when the economy does not support it

I am a Automotive Tech. and also perform collision repair, so inspect car's for various people. I have seen people complain that they received a CARFAX report and it shows no accident , and i inspect the vehicle and open the hood etc , and in some cases body repair is very evident by paint overspray , mis-aligned panels etc.

But this one main case in particular, a family friend was searching for a vehicle for his daughter for college. He needed something reliable for her since we live in Southwestern Louisiana an d his daughter would be going to college in north Louisiana in Monroe. Well he saw a vehicle that he was told by the vehicle owners,it was mainly garage kept . Well he looked at CARFAX before buying it.

It is a 2006 Ford Five Hundred , with a 3.0 Duratec 30 V6. He said the car fax came clean and clear and since all looked well he purchased the car. He called to us afterward , he said something was odd about the car. Seemed to have a pulling effect after a bit and also on general accelerating there was this weird noise that started to get worse as he drove it ,

Well he showed up and the car was a nice Ruby Red and externally seemed to be very in tact. Well we hoped in , because he said he wanted us to ride with him so I can hear the noise. As he drove when the engine got to about 3000 RPM there was this shudder, vibration noise, nothing really body wise but odd. When the vehicle shifted the nose went away until rpm rose again.

I made him pull into the nearest market parking lot . I popped the hood , because i wanted to look at the drive belt and tensioner and other things that may make an odd noise. Surprisingly after opening the hood , and looking toward the front of the engine side , you can obviously tell that that the vehicle had a severe front side passenger impact. It was apparent that the existing radiator support had not been replaced but "straightened out" , and very poorly , you could see the areas where the tac welds had broken from the header section, there were little holes where the welds were. and the retacing welding was awful , and the frame running toward the radiator support was just awful looking . Where the passenger fender met the frame it was so out of place.

Thus leading to the engine the frame seemed way to close to the engine , one of the drive belt's rear idler bracket seemed a little off by appearance, as if it may have had taken a light impact.

Also the entire side cover and drive belt and tensioner pulleys were filled with over spray from paint . Which i came to the conclusion was that as the engine RPM would climb the drive belt would start to skip and slip. I told him to start the engine , and lightly tap the accelerator to try and re make the noise. And it did the overspray, and possibly the bad rear idler pulley did not help. As he made quick revs you could see the belt skip and slip and the tensioner bobbing up and down as it did so making the noise the belt would as it skipped and slipped over the hopping tensioner. Since we were Only a mile or so out from the shop we were going to drive it there , and take it easy.

He pulled out and along we drove , and a tractor pulled out and he slowed and had to make an emergency pass not to get hit , as he did so , i saw him holding the steering wheel , and as the car shifted at higher RPM during passing I saw the steering wheel jolt at each shift , as if some suspension component was loose and drifting under the high acceleration , the we hear this loud chirp and clatter and the battery light came on and other warning lamps, and the engine did almost as if it was going to stop adruptly , but then picked up idle as he pulled over not far from my shop.

I again lifted the hood, and saw, the rear drive belt idler i had questioned , had come completely off, looks sorta like it had been yanked off by the belt , and the drive belt broken in 2 sections , most of it rapped around the back of the crankshaft pulley and other around the ac compressor .

The car is towed to my shop , and i put it on my isometric lift , and i see the passenger tire give a little , i look underneath and the lower control arm is damaged and the bushings are worn out on the front section , which im sure is what caused the TQ pull situation on the steering when he had to heavily accelerate . The outer tie rod was also slightly bent , and it was obvious someone had adjusted it to make up for the few degrees it had throw the toe off.

An ad for a 1969 Camaro Z28 was in our local newspaper (the Star Democrat) in Easton, MD. It listed his email address mb45@cox. He emailed a scanned title of the vehicle and about 40 photos. The VIN # matched the description and photos. He told us that the transaction would be completed through carfax.

We contacted carfax and found out this was a scam. We did receive the paperwork from "carfax" instructing us to moneygram a 50% deposit to a third party and we would then receive the vehicle and have 5 days to inspect it. If the car was as advertised then we would pay the other 50%.

We found out about the scam and did not send any money. But beware the 69 Camaro and Michael Baxter, he advertises in your local newspaper.

My vehicle shows up as the title being salvaged from when i was rear ended last year. The title was never salvaged and was confirmed through DMV today.

Purchased used Infiniti and found out two weeks after purchase the car has been wreck, dispite carfax report being clear. Car has airbag lights on, dealer can not clear, costs to repair over 2000.00. I have heard a dealer can not sell a car with an airbag light on or they can be in legal trouble. Have a car that need a new radiator, and air bag repair. Dealer will only give 500.00 toward the repair and said I bought as is.

I see that you have a number of complaints about this company, and wish to add my story so that people will know that CARFAX helps thieves to sell cars and does nothing to protect cars that were stolen! This company is irresponsible and is not a reliable source of information when it comes to purchasing a used vehicle.

My car may have been sold to someone who may have checked CARFAX only to find out that it is listed as a CARFAX ONE-OWNER CAR with a CARFAX BUYBACK GUARANTEE! Even though I have emailed the police case number, the police phone number, and the fact that it is listed on NICB as stolen, they will not post this car as stolen! I keep getting replies that they will "investigate", however, with a stolen car, time is of the essence when it comes to recovering it. They may have helped the thief sell it!

I bought my car in Jan 2004 and moved from NV to NC in Aug 2005.

Issue # 1:

Carfax for my car now shows that NC DMV read my Odometer in April 2004 when my car was not even in NC.

Issue # 2:

They also report that the mileage of my car went from 14K to 120K within a period of 83 days when infact my car probably did about 120 miles in the same period.

These things are terribly affecting the value of my car now that I am about it sell it and it still has only 45K miles on it. KBB shows the value of my car has $7000 and due to carfax errors I can only get about $3000 for it.

Back in the summer of 2007, I was shopping for a used car, and I found one I was interested in using Cars.com. Before buying the vehicle, I ran a Carfax report on it, which showed me that the car had originally been owned by a car rental agency in Florida, but had no accidents or other problems. After buying the car, I took it to an automatic car wash one day and one of the fog lights popped out of the bumper as I was towel drying it. When I took the car to the dealer to repair the fog light, he noticed that the outside handle on the driver's door was loose and needed to be fixed. One of the keys I had been given when I bought the car did not properly fit into the key cylinder on the driver's door. I also noticed that the inside door panel on that same door was not flush at the top near the window, leading me to believe that it had been removed and not properly reinstalled.

A month or so after these problems surfaced, I was waxing the car for the first time and noticed evidence of paint overspray on one side of the car, indicating that the car had been repainted. The possibility that the car had been in an accident caused me to look more carefully at the car's paint, and I've also noticed that the paint on the front bumper does not quite match that on the hood or fenders (it's flat and not metallic like the rest of the car). All of these things lead me to believe that the car had been in an accident(s) involving the front and/or left side of the car, although my Carfax report does not show any accidents for this car.

While the repairs to my fog light and the driver's door were taken care of by the selling dealer at no charge to me, I now wonder if the airbags had been affected in an accident, and if they will work should I get into a frontal collision. Don't trust Carfax to give you the total history of any vehicle you are considering buying! If a car has been in an accident that was not reported, it will not show up on the Carfax history for that car.

A little over a year ago we bought the unlimited reports online from CARFAX. So we ran reports on all of our cars, well my truck (2000 Expidition) came back with a reported accedent that my have resulted in a salvaged title.(In a town we've never heard of) We were shocked to say the least, the truck has never been involved in even a finder bender! We bought it off the showroom floor with 8 miles on it.

Problem number 1-you cannot call CARFAX!!!! Everything is via email, until they decide to call you, if in fact they do. I found the parent company of CARFAX and called them. I did at that point get a phone call.

Problem number 2-They said we only report the information supplied to us I ask, then shouldn't you be reasponsible for varifying that information before you sell it FOR PROFIT. They did give me a Report# that was also wrong and the state police had no record of. But since they could not disprove the accident it would remain on the record. I got my insurance company involved, they verified to CARFAX that they had insured this vehical since day one and it had never been in an accident. After weeks of battling they decided to change to report to recomindation---have this checked by a mechanic an accident report was removed Like that was any BETTER!!! I finally had to get an atty involved to get removed. Now I worry it will reappear. They did refund our $39.99. This single report took the entire value of my vehical to nothing and it was wrong.

Hours over a few weeks trying to fix this and restore my trucks value not to mention Atty. fees.

I purchased a 2003 Lexus RX300 from a dealer in Dayton Ohio June 2008 after pulling a CarFax revealing only the ownership in Ohio. One month later it was T-boned and was in the shop for about 4 weeks being repaired. I decided to pull the 'updated' CarFax to see how the accident was posted and found that it now mysteriously had recorded 90,000 miles on it which was allegedly reported by the same dealer from which I purchased the car.

In addition, there was an additional erroneous report stating I had it serviced in Ohio and there were essentially 11,000 miles put on the car in one month!! Given that the car was in the shop longer than I drove it, it was virtually impossible for all that to occur. Now I have a cloud on the title that can take MONTHS to clear up. Why is the burden of proof is on ME??!!! They are stating it is MY responsibility to provide the data to confirm the existing miles/title/ownership when THEY obviously made the error! I called the dealer and they laughed and said you can't go by what CarFax says. It's never accurate and that they [the dealer] didn't report that... how could they?? They didn't have the car!

I believe CarFax need to provide WHERE THEY received the data since it affects CONSUMERS. CarFax goes unscathed yet millions of people 'trust' their reports implicitly. It can take us, the consumer, LITERALLY HOURS to compile the data to send to them to PROVE they are wrong. Obviously CarFax has some pretty poor sources for their data and/or data entry personnel that are not doing a good job inconsequential to them. THAT, in and of itself, it VERY WRONG. Whatever happened to the old days where consumers were protected??? We are victimized MORE NOW than ever before and it is perpetual. Where does it stop?

I have been trying to sale my automobile on autotrader and have had many serious responses. The car is priced to sale and is an excellent buy, but I have a hard time trying to finalize the selling of the car. It seems after some investigating that the Carfax report is wrong on a couple of points. I have tried to contact Carfax via e-mail to correct the mistakes but to date have not received any response. Their mistake is costing me more than 20 thousand dollars on a sale which I need. If their report would be accurate as they always indicate on their advertisements then the car would have been sold several weeks ago.

Possible loss of a house due to the delay of the sale.

This needs to be changed!

A $4,000 difference in price to trade the car!!!

searched for a 2006 mitsuibishi fuso truck using carfax. ran reports and found incorrect info regarding recalls on this model. carfax indicated no recalls but i checked on a website called caroops and found major recalls on this model. i contacted mitsuibishi direct and they confirmed this

did'nt suffer any. caught in time

My wife and I purchased a 2005 Corvette from Henderson Chevrolet in Las Vegas, NV on November 1, 2006 for $48399.00 assured by our sales person that the car had never been in any accident and was handed a clear carfax that indicated the same. We decided to sell the car recently so I placed an ad on Autotrader.com.

I recieved an inquiry and the gentleman decided to buy the car. He ran a carfax on it and it showed it had been in an accident on 3/18/2006 which, of course, killed the deal. Carfax had 9 months between the accident and the time I bought the car. Carfax did not report that accident for two years after it happened.

Don't they get their information from police reports or State records? How much has this devalued my car? Do I have recourse?

i found the automobile i was looking for online at a dealership in ohio that was a reasonable distance from my house. i researched heavily before my final decision and decided on the jeep commander at bob caldwell. when buying online your resources for examination of the automobile are limited and pretty much reliant on the results of an accredited company such as carfax. the report was pulled right in front of me and came back with only change of ownerships and sales of the vehicle.

i returned home with the vehicle and after about five days of rain i decided to wash it. after washing the vehicle there were undeniable scratches and damages to the paint on the drivers side of the vehicle. not to mention the rear bumper has partially been repainted with a small amount of yellow showing through and paint peeling off. the dealer at bob caldwell told me to take it and get an estimate on the repairs. when the body shop saw the vehicle they informed me that the drivers side of the vehicle had been repainted poorly with no clear coat and the bumper had been spray painted. the salesman at the dealership said he could cover the buffing and waxing of the vehicle but to contact carfax regarding the other issues.

carfax has been notified numerous times without any result or reply and i am very displeased with their service and customer service.

I am looking at a car tha has 8900 miles on it but the carfax says the car has 66000 miles. Dont know what to do

I am trying to sell my car and the dealership pulled a carfax report. The information on the report is inaccurate. Our car's NADA estimated value is 4,300. The dealership offered us 500 because of the false information on the CARFAX.

We would be losing thousands of dollars based on an erroneous report.

I bought 2000 Toyota Carolla in 10/25/2007 from a local dealer. At that time I took carfax report and showed clean. But now it showing accident was happen 12/22/2005 and it was reported in 03/19/2008. it took almost 27 months to update that history.

Due to the above reason I was unable to sell my car

I bought a Infinti FX 35 from these guys two years ago. The sales told me the suv was in good condition and had no accidents.I bought a car fax and it said the suv was good and no accidents. When I went to trade the suv I was told the suv had major body repair and there was no way ACTION NISSAN didn't know the suv wrecked. I paid 30,000 dallors for it and one year I could not more than 18,000 trade in value. I lost 11,000 to car fax and Action Nissan.

I bought a new 90,000.00 dodge viper. a carfax report was done when purchased, showed clean no problems. now car fax reports 4 YEARS later that it was stolen had been in 2 accidents.THEY WIATED 4 LONG YEARS TO REPORT THEESE PROBLEMS. I WANT TO SUE CARFAX for this.

MY Car is worthless now

I bought a new 90,000.00 dodge viper. a carfax report was done when purchased,showed clean no problems. now car fax reports 4 YEARS later that it was stolen had been in 2 accidents.THEY WIATED 4 LONG YEARS TO REPORT THEESE PROBLEMS. I WANT TO SUE CARFAX for this.

I was in the market for a new car & I ran carfax reports on all the vehicles I was considering. I ended up purchasing a 2002 Mercedes C230 with very low milege. I purchased the car in November 2007 and have had nothing but issues with it. Yesterday (01/23/09)I took it in to have it appraised to see about selling it and the car dealer said that with all the accidents it's been in he would only give me $1,000.00 I asked him what he was talking about and he showed me a carfax report that showed two reported accidents and the accidents were in 2006. Carfax had a note under them that said (Carfax began reporting 03/19/08). I'm so upset I would never have purchased it had I know it had been in accidents!

I am stuck paying off an $11,000.00 car loan on a vehicle worth maybe 3,000.00 at most. I lost my job and now I'm stuck with this horrible car I'll never be able to resell & it's stressing me out so horribly. I would never have purchased the car had I known the facts.

Bought a car that had a clean carfax. refinaced the car a year later only to find out car had previously been in an accident and devaluing the amount of my car and loan I could get. carfax was innaccurate.

I went on the web site to find info. on a vehical I was looking to purchase. I herd that carfax was the best out there.I popped on the beginng of their page which stated first there was a free up date on that vehical. OK, I then pushed that up and it stated there was 6 entries on that car. This was not free to see which I had to pay $29 plus tax and what not. I'm very interested in this car, now I must see these 6 entries before I purchase.

Guess what I payed that $29.00 plus to have it tell me 6 of their categories that the car has ZERO problems.

Don't get me wrong thats great to here no problems BUT! I was sucked in to see 6 entries that should have been problems. Carfax should not be allowed to make up their own entries and charge the public by misleading them.

Things are rough anough as is and companies like this being able to stay in buisness is WRONG! Its time for this goverment to deal with these companies like this RIGHT NOW. Check the web for all the complaints filed and still more and more being added like my self as I write this to you.

Filled out all info about operning account but nothing works now to get a report...Must have this corrected as car will be inspected this afternoon. Thank you

Need method to makle you r system work for my account.

A day or so later he provided a record showing only a minor repair of the bumper and said it was a very minor fender bender, so we bought the car. Soon after we had problems with the locks and we've had to have a few things fixed already, and after water was coming in through the windshield and then it cracked, we just found out that it is not the original windshield. The auto was in a worse accident than claimed and the repair was poorly done. CarFax had no record of any accident at all!

We bought a one year old Subaru Forester that was supposed to be in very good condition, but received one that had been a much worse accident and was not worth what we paid for it! We paid CarFax for an incorrect report, and the dishonest seller is using CarFax reports to mislead consumers!

I took a loan out for my brothers vehicle, issues happened and I took the car away from him. I went on carfax to see if I could discover if he had, had any problems with the the vehicle or had made any claims, that he did not make me aware of. I typed the vin number on carfax and came up with two reports. I thought This could be important, I already thought that $31 was alittle much but I figured maybe it would be worth it especially if it contained two reports. After purchasing the report I come to find out that the reports were uesless.

First report stated: Title issued or updated, First owner reported, Registered as personal vehicle, Loan or lien reported. Second report stated: No open recalls. Needless to say I was completely disappointed that I had just spent $31 for nothing. I wrote carfax right away about getting my refund because they state that it's 100% guarantee if not satisfied. This was November 14,2008, it's been acouple of days and I still haven't heard from carfax.

I wish that I had done research on them before purchasing a report. I guess I just figured that if they had commercials and had a 100% guarantee, there wouldn't be a problem.

$31 is not much but when your paying for something and getting nothing it's alot.

I proudly own a 2001 VW Passat and I am the single owner since I purchased on Dec 6th 2000. I am looking to sell my car now and buy a van and the dealer pulled the car fax and told me that it has three owners so far and was in a serious accident which is false.

Because of the multiple owners listed and accident reported dealers are offering awful 2500$ where as the kbb price is around 6500$.

My car accident history was ran by Honda and Carfax has a report saying my car has been in two accident which is not true, I called my insurance company AAA and they checked my information and verified that is was not true

I need to know how can I get that information removed because I want to purchase a new car and that untrue accident report doesn't look good on my record.

Before i purchased a 2007 Chevy Avalanche I purchased a carfax report and it showed only three hits.All were for registrations. Long story short the entire front end has been replaced (new grill, fender, bumper and repainted from the front doors forward. I know this because there is overspray on the inner fenders and one running board.I don't believe g.m. paints cars after they are built,. also i found out that it was also used for a commercial pilot truck. These did not shw-up on the report. I feel like i got screwed by carfax twice. If I had known this about this vehicle I would not have purchased it.

The damages are this; I paid for an accident free and what was supposed to be an exceptionaly low use vehicle. I find now that is not what i received.

Originally, I looked at a 2005 RSX Type S, on autotrader with a free CARFAX report. The vehicle showed a CLEAN history and listed no obvious problems. I even had run a CARFAX from the dealership I worked for just to make extra sure. Still, it returned with a CLEAN history.

I eventually bought this RSX, thinking I made a wise choice, since it's CARFAX was CLEAN. Little did I know I had wasted my money buying this car. I found out 3 weeks after I had the car things that shocked me. Took it to an Acura dealer for a repair and was informed the DRIVER'S SEAT RAIL was BENT, indicating an ACCIDENT. The Right Rear Quarter Panel was a REMANUFACTURED PANEL with a DOT badge instead of the factory VIN badge. The PAINT between the TRUNK and the Right Rear Quarter Panel were 2 DIFFERENT SHADES OF BLUE. I was told and shown this by the Acura Service Writer, even told him the CARFAX Report was indeed CLEAN. It's obvious CARFAX doesn't get all the information it says it recieves.

This car cost me a month of my time, and I traded in a perfectly great car for this. It's CRYSTAL CLEAR that you CAN'T even TRUST CARFAX. Whatever car make you're in the market for, have it INSPECTED by that particular MAKE'S dealer.

Bought a used car that had a clean carfax report, actually was swayed to buy the car by that fact as had been ripped off previously. Husband noted headlights were off, one of the screws didn't line up. Couple of months later, had a tune up, the mechanic proceeded to inform us that the car had been in a major front end collision as had extensive repaired/welded areas.

Went back to dealership who informed us that if it is not reported to carfax, then it will not show up. How can Carfax make the claims they do when reporting is voluntary and they have no idea? In my opinion, this is consumer fraud.

I bought a car that I thought was intact and sound based on the report, but had actually been in a collision. I would not have bought this car had I known.

I'm trying to sell my 2003 Chrysler Town & Country LX. I know that it's never been in an accident. I entered the VIN on Carfax and came up with 10 incidents! I KNOW it's never been in a wreck. Next, I tried my 2006 Prius. 5 incidents. Both times Carfax wanted money to reveal the incidents. Don't waste your money!

Bought my New Car a 2004 Nissan 350Z from Myrtle Beach Grand Strand Nissan in South Carolina in 2004 with 260 miles -- in August 2008 my car had only 33,000 miles in excellent condition and I wanted to Trade at Crown Ford in Fayetteville NC -- to my surprise when the dealership ran a CARFAX they told me that they could only give me $8000 for the car since the Car had been in an accident in 2004 one month before I bought it in January 2004 -- the report stated that my car had a collision in Texas with 440 miles & there was Frame Damage to the right rear of the car -- I was floored & depressed. I contacted the Dealer in SC who I bought the car from -- Grand Strand SC Myrtle Beach said their records showed no Claims against the vehicle prior to our purchase & the dealer signed an Affidavit in March 2004 that stated the Mileage was 260 & there had been no collisions/claims on the vehicle. I contacted CARFAX by email & by UPS Overnight to plead my case. Their reply stated that the mileage could not be verified so they removed it -- the 440 miles assigned to a collision were removed due to possible error -- the Frame Damage was removed as that was not accurate -- then they state the Collision Facility was a Home Base facility so they removed Texas & a Third party Insurance Verified that my VIN did incur rear right damage repair but zero frame damage -- CARFAX maintained the Accident occurred -- I asked if they could verify if the claim was paid by Grand Strand Nissan in SC & they responded they do not provide that information -- I have since asked for the cost of the damage & if the claim was paid by somebody from South Carolina -- they have not given any information -- I just want to know if the dealership truly sold me a car using deliberate false information or if CARFAX is in error. I also am retired military & I am shocked that a company like CARFAX would let vague validations pass as truths for the customer & owners. I am truly saddened by the near communistic approach CARFAX has in dealing with our American population.

They had a wrong carfax report on my car which listed it with a not actual mileage title. After I contacted them, they fixed the problem within 1 week.

I paid $24.99 for service, but before I finished gathering all of the info, the site timed out. So I went back into the site, and was charged $34.99. I don't mind paying for the first charge, but I don't think I should be required to pay the second charge.

I purchased Carfax online- the report was pretty much clean- when I went to view the car, the sterring col. was busted from it beingstolen and the car was in an accident- and the milege had been tampered with. I'm extremely upset with this $40 purchase and was denied a refund. DON'T Buy it. it really sounds good- but I feel ripped off.

I wasted my money, and I paid 30 dollars of gas to go and see the vehichle. I'm now out of this money and I feel tormented that I ended up with no car...so embarrssed.