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Carfax - Inaccuracies

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Carfax • Ohio Appeals Court Rejects Class-Action Settlement With Carfax • Public Citizen Objects to Carfax Settlement • CARFAX: Not Always All the Facts • How Can Used Car Buyers Protect Themselves? • CARFAX Settles Class Action Lawsuits • How To Contact CARFAX • CARFAX History --- Consumer Complaints • "Unlimited" Service • Inaccurate Reports • Refund Policy • Advertising Claims • Sellers' Complaints

Marius of Whittier, CA February 8, 2010

In 2007, I purchased a 2006 Dodge Viper from Huntington beach motorcars. They showed me a carfax report and the history on the car was clean. In early 2009 I tried to sell the car, but to my surprise, autocheck came back with an accident. It is now early 2010, one year later, and I am still trying to sell it. I am receiving bids for half of the cost of what I paid for the car due to the accident! The car is gorgeous, and immaculate. I bought it at 8k miles and it only has 14k miles on it now. As soon as any interested parties see the accident in the records, the value immediately drops by 15k!

David of Madison, MS February 8, 2010

I bought my son who will be getting his driver's license in the fall a 2004 Honda Civic coupe EX. The salesman gave me the history and knew the seller personally. I decided to get a CarFax report for the first time on the vehicle. While I didn't find any gross descrepancies,out of 12 pages for 34.99 only 4 pages has usefull information. One page was a survey, another was a buy back guarantee and the other 6 pages where opinions and safety ratings.

Dusty of Keller, TX January 27, 2010

In 2004, I bought a 2003 Corvette at Classic Chevrolet in Grapevine, Texas. The car only had 9,000 miles on it and I paid 35,000 dollars for it. I had the dealership run a carfax report on it and it came back with no accidents reported. I kept it for 4 years and then decided to sell it on Ebay. It only had 22,000 miles on it and I got lots of bids on it. The winning bidder had bid 30,000 dollars on the car. Then when I went to get his information, he had run a carfax report and it said that it had been in an accident in 2003. I couldn't get anyone to buy my car. I ended up selling it back to Classic Chevrolet for 23,500 dollars. A total loss of 11,500 dollars ! ! ! Thanks for nothing Carfax ! ! !

Ronald of Newark, DE January 20, 2010

I purchased a used car in 2005 and used Carfax to make sure the car had not been involved in any accidents. It is now 2010 and I plan to sell the car. Another Carfax was ordered and I cannot believe the new Carfax has a report of an damage to the car in 2003. This was not on my original 2005 Carfax. What good is it? I will probably get less for the car in sale or trade. I would have paid less for the car if I had known.

Susan of Monroe, NY December 10, 2009

I traded in my Subaru Legacy on 11-25-09. At that time the dealer gave me a copy of the Carfax report and in a highlighted area it stated on 6-19-2009 that my car was in an accident with another vehicle. The dealer explained I would have to take a reduction for the trade in because of this. So i conntacted the NYDMV and got the report, that cost me money. The report stated it was with 2 totally different vehicles.

I contacted CARFAX and they made it disappear. Amazing, and they are taking no responsibility for my loss. I lost a few hundred dollars on my trade in value because of their mistake.

STEVEN of CHAPTICO, MD November 18, 2009

I purchased a used vehicle in 4/2009 and requested a CARFAX. CARFAX failed to report the car was in an accident. 11/2009 during my attempt to sell my car, CARFAX reported a car accident that occurred 3/2008. I lost 4,000 in resale value.

Melanie of Littleton, ME November 18, 2009

My Son and his wife checked carfax on a used vehicle thay just bought and were informed there was 8 incidents on the car and for 29.99 they could find out what they are- I said that was crazy as it is a very good car so I told them to put in the vin # on my 2007 Toyota Corolla Sport- nothing has ever even remotely happened to this car- it said there were 4 incidnets connected to my car and for 29.99 we could find out what they are- it says incidents include several things including recent inspections- if they are calling inspections all of which the car passed 100%, the incidents, then this is misleading and a rude and disgusting way to take people's hard earned money- if it says they are accidents they are 100% liars- if I wanted to sell my vehicle ( which I don't, but still..) this could have ruined it for me- they are liars and manipulative and I feel the general public should be warned because not alot of people have money to just throw around anymore.

Robert of Lacey, WA November 16, 2009

Car Fax has identified my car as a damaged truck and list it as an unadvisable purchase due to a minor fender bender accident.

victor of brooklyn, NY November 14, 2009

i purchased a 06 infiniti g35x from a local car dealer .the car had about 3000 miles on it ,it was involved in a rear end collision and it was repaired.the dealer i purchased the car from got the car from an auction.the car was very clean the repairs were done right ,so i thought i was getting a good deal. i bought the car for 28,500, it would have cost about 35,000 new from infiniti.when i finally recieved the title i didnt bother to take a good look at it (big mistake)and stored it with my other important documents.time passed and i had no problems with the car it realy was a well bought car i thought,until i tried to trade it in for a bigger vehicle now that i had a wife and my first child.sure enough the dealer ran a carfax report on the car and i was blown away when the dealer told me that NOT ACTUAL MILEAGE appeared.of course the dealer politely told me to come back when i get this sorted out (easier said than done).

i looked at the title when i got home and in fact it was stamped with those three ugly words,thats when the nightmare began.first thing i did was get in touch with the dealer i bought the car from,i realy didnt like what he said but because he is a friend of a friend and he agreed to help me i took it easy on him.seems he recoverd some paperwork and assured me that it was a simple mistake on the auction person when he filled out the original sales report,he wrote something like 60,000 mi when the car realy had about 3,000 miles which is pretty believable because i dnt think its possible to put 60k on a car in only a few mo.remember i bought a 2006 car in 06.it took alot of work but after a year i finally got a clean title.

so i tried once again to trade in the car and once again the dealer sent me away humiliated.evidently ,carfax doesnt care that i fixed the problem with the title otherwise the report would have specified that the problem was fixed.why is it that the great state of new york excuses the mistake but carfax doesnt. a pristine title means less than a carfax report it seems.when i emailed carfax to have them remove the scarlet letters from the report ,they asked for so many documents and verifications (some would be impossible for me to obtain) i became so dicouraged i just gave up.im basically stuck with the car ,the car is worth about 19000 -20,000 a dealer offered me 10,000, what a sport! its so frustrating to think that carfax is preventing me from getting the that the car s worth.who made them judge and jury......

anastasia of orange, CA November 11, 2009

I am in a lease transfer process and I had a potential buyer run a carfax report based on my vin number. The report stated that my vehicle was involved in an accident. My car has never been involved in any accident. I spoke to my insurance company and I got a report from the DMV based on the vin number and it showed a clean history. Upon doing some research I found some actual phone numbers and names to the principal players at Carfax. Carfax stated that the company does not get the vin report from the DMV, but rather from "anonymous third parties". They are making me jump through hoops to clear my vehicle history. I believe that this is misrepresentation of innocent victims for money.

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