Cadillac

I took my 2011 Cadillac DTS into the dealership for warranty repairs. The chrome In the 18in wheels is peeling after less than 3500 miles. The dealership said that I hit a curb. I am the only one driving the car. I didn't hit any curb and to replace the wheel will cost me $900.

Exhaust noise: I bought a new 2012 CTS. When I get on it a little bit just before it shifts gears, it makes a sound that sounds like all the baffles in the muffler or cat is going to fall out. I took it my dealer, and they hear it also. They took another 2012 CTS, and it does the same thing. I got a case number from GM. They told me there was nothing they could do. I have had 5-6 people tell me that the car sounds like it is falling apart when I step on it. The dealer hears, and GM knows about it and will not do anything.

What do I need to do to get some results? I did not buy a new $45,000.00 car to have something that sounds like it is falling apart. I am not bad-mouthing the dealer, they have done everything they can at this time. Have you heard of this? According to GM, all CTS's might do this? I'm trying to find anyone who can tell GM how to fix this. Thank you.

I purchased a 2012 Cadillac SRX with Navigation. It is a piece of trash. It doesn't place me within 1000 feet of my desired target and gives wrong messages as far as turning directions. I discussed the problem with the Cadillac District Rep and he said it's as good as it gets. The Nav system is a $2400+ add-on. My advice? Don't buy a Cadillac. Their customer service stinks. I am among millions whose tax money went to a GM bailout. The company should have heavy-hitter legal action against them.

2003 Cadillac CTS - The plastic covering fell off without my knowledge, I didn't know when or where. When inquiring about repair at the dealer, I was told it would cost $900.00. I know this is a widespread problem especially with the older Cadillac CTS, as I have read other complaints and been told by mechanics this is a design flaw. We presently own 2 Cadillacs and have purchased 5 within the last 10 years. As a loyal GM customer for 20 years, we are dissatisfied that there does not seem to be a practical solution to this seemingly widespread problem for CTS owners, other than replacing part of the trunk. Why can't GM or my dealer (Labadie) make the plastic covering available so anybody can just glue it back in position? It's not "rocket science", it's just a piece of plastic that was glued on.

I was a proud owner of a Cadillac SRX until I had to pay to repair a manufacturer flaw in the transmission. I know that Cadillac is aware of the problem because they made a part to fix it, but thought so little of their customers. They left us the bill to fix it. I will not purchase another car from a company that will leave their mistakes for customers to pay for. I feel I am owed a refund for the repair. It's Cadillac's responsibility to sell a car without defects.

I bought a 2007 Cadillac CTS about 3 years ago and the car only have 51,000 miles right now and is in the dealer getting a major repair because half of the motor has no compression. The car had no oil but the engine light never turned on to let me know. And once the car stopped running, that was when the engine light finally turned on.

I really don't know what good is to complain if I am not going to get the repair for free but, it would be nice if all these complaints about Cadillac go public on national television. The government bailed out GM with the tax payer money and they are still screwing up. That car was my dream car and now, it's my nightmare car. I will never buy a Cadillac again.

The GPS quit working. I thought it was a scratched disk or something simple because the radio and CD player works fine. I went to the Lexington dealer and they told me I would have to replace the whole unit at a price of $4700 plus installation. I bought the Platinum Escalade in 2009 for over $70000 with just 60000 miles. I'm upset.

2001 Cadillac Seville STS 4 dr - I bought a used 2001 STS in approx 2010 with 96,000 miles on it. I'm a diehard GM man, my father was and my son is. I own 4 GMs at the moment. I've been reading these complaint issues, and as much as feel for the people writing them, my car has been running perfectly. I've replaced the HUD light as soon as I bought knowing it needed. Later, I replaced the AC Fan motor with an OEM unit and a new battery again OEM just recently as the vehicle had remained in a car storage unit for a year here in Ft. Lauderdale.

The car does have a vibration between 64 and 72 MPH and seems to perform best at 80 MPH including best MPG. I love my Cadillac and maintain it to like new showroom condition. I need to replace the turn signal flasher at the moment, but just consumable items. I also noticed the relay for the starter is somewhat discolored due to heat and will replace it before anything happens.

During the last 18 months, I have had to replace all four (4) of the window regulators on my 2004 DeVille. The one on the driver's rear was replaced on 6/17/10; that on the passenger front on 9/30/2010; the driver front window regulator was replaced on 12/31/10; and the passenger rear's regulator was also replaced on 1/22/12. This would almost be funny if it wasn't so sad. This is fundamentally a quality issue with a supplier or a product specification issue with Cadillac. Either way, to have something like this happen to a Cadillac and 3 of the 4 within 6 months, makes me question Cadillac's commitment to overall product quality. To make matters worse, when I called Cadillac and opened a case requesting some recompense, they simply offered the "canned" response: "off warranty, too old and too many miles for us to be concerned with." Well, they may have gotten the benefit of the parts sales thru the dealer (this was almost $600/regulator), but I will not buy another Cadillac. Too bad, this was my 3rd.

I bought a car from our agency in Dubai Liberty. They sell GM Motors cars. I bought a Cadillac CTS 2011 V6. In the beginning, the car is great and without any problem. It's the best car I ever drove in my life and I gave it as a gift for my wife. She was more than happy to have a CTS. She drove it till the first service. We took it to the service in Dubai (Garhood branch). After the service by 3 weeks, we were coming from Abu Dhabi to Dubai and driving at normal speed of 130 km/h, then suddenly the we heard a bomb sound and a smoke coming from the engine. Thank God we stopped and no one crashed us from back. The street was full of oil from the damaged engine. We called the street help and then we took the car to the service at Garhood branch in Dubai. And after a day they called us and said, "Sorry, the engine is damaged. We will send an approval to GM mother company to change the engine. But we don't want to repair it because it wasn't our mistake." The car must be changed and they ignored me. Kindly support me in this.

My company, Yellow Cab, owns a 2003 Cadillac Deville, vin#**, that needs a lower control arm, GM part#25701173. I contacted the Cadillac dealer, Rimrock Auto, in Billings, MT parts dept (Jeff) **. He states that part is no longer made. It is now made by AC Delco. The problem is that part is not the same and does not fit. He suggested contacting Cadillac. Cindy at Cadillac said I had few options including a junk yard part. I said that would not be acceptable because of being a public transportation company safety is a concern. This car is out of service and costing money daily. Are they required to have new parts for 10 years or what? Thanks.

I own a 2002 Cadillac Deville. I have had continual problems with all of my automatic windows. Basically, all four windows have broken at least once in the three years I have owned this car. The windows go down, but they will not go up. I have had at least two or three of these windows fail at least two times. I have had one window fail "3" times. The cost of repairing these windows is approximately $300.00 to $400 a piece.

I have come to learn (from the Frank ** Service Manager) that this particular is a well known design flaw with the Cadillac Deville. They have seen this issue with "many' customers on a repeated basis. I think this demonstrated a "design" problem with this car and has nothing to do with normal wear-and-tear. First, GM should be ashamed of not fixing this issue and having a recall. I would like to get a refund for my latest repair. I have no problem contacting my local FOX TV affiliate in Dallas/FW and make them aware of this issue. They have a reporter that handles issues such as these. I will send you my latest repair bill for $500.00 and then I will sell this car. What a disgrace of a product.

I have a 2004 Cadillac Deville DTS. I bought it with 8,000 miles. Now, it's 150,000 miles and mostly highway miles. Further, it's always garaged and in immaculate condition and religiously maintained at dealership. But three window regulators required replacing, including both rear doors. Now, the driver's side rear door needs a regulator and/or a control module. That door has to be manually locked or unlocked now.

I have no kids, and I live alone. No one uses that door but me to carry groceries. Estimate again is $500 or so. I planned to replace this car at 200,000 miles. I have not decided that I'm willing to spend another $500 on the windows and door locks. Mechanical problems at this mileage would be acceptable to a degree. However, the same failures of electrical components that secure the vehicle and passenger safety are unacceptable for a vehicle of this promoted quality. My replacement car will not be a GM vehicle.

In Oct. 2009 I took my 2007 SRX in for engine light check/repair. In Nov 2009 I brought it in for 5 times, twice for December 2009, once on Jan. 2010, once in Feb. 2010, Mar. 2010, April 2010, Sept. 2010, Oct. 2010, twice in Nov. 2010, once in Dec 2010, and once in Jan. 2011. There are many more that I don't have a repair order detail for. The SRX was in the Miller (now Baker) service shop, most of 2011. At times, when the light would appear, I would stop in, and the service adviser would clear it, if it was the same codes. No repair order appeared. At present, the check engine light is on, and has been on since early Dec. 2011. I was told to drive it.

During 2011, Leo from Cadillac customer service would frequently contact me. I gave him an update, but I saw no action to help resolve this repetitive problem. The district rep, Tom **, is not willing to work with me, and is thwarting any resolution. He is certainly staining the Cadillac reputation. Who is his boss? I want resolution! Is this the quality automobile that Cadillac advertises?

I have had the brakes worked on 3 different times in less then 2 years. The dealer has worked hard but brakes still make noise. The seats are so uncomfortable. Because of it I would never buy another Cadillac SRX or any other if the seats are the same.

I bought a used 2003 Cadillac CTS that had very low miles on it. I owned it for 20 months. $735 for the oil sending unit and valve cover gaskets, $180 crank sensor 6 days after I bought it, $700 for the third brake light, $600 for a thermostat, $1200 oil cooling unit which put oil in the cooling system and $115 for a radiator flush. Down the road, that car will need a new water pump and all new water hoses within a year after the oil incident. That may run another $1000. The car also has under 70K miles. Never again will I buy a Cadillac.

Even if they address the quality issues, I will not own something that has $700 brake lights. If I fixed everything on it before I got rid of it, I would have spent a total of $4530 or $226.50/month in repairs. This is not counting everything I spent running premium fuel in it. I cannot believe the poor quality from Cadillac, the second oldest American car brand.

I purchased 2004 Cadillac SRX and thought it was a nice car. That has turned out to be the complete opposite. As of this writing, the car has only 90000 miles, the engine has been replaced, and for what my dealer said was a dropped valve. The radiator has been replaced, the transmission and/or its parts, and so many other problems that are too numerous to mention here. The car was towed in again last night with a bad water pump.

The dealer said it is still under warranty and will cost me nothing, thus, being the good news. The bad news is the transfer case chain is slipping and is going to be 1,700.00 dollars. I thought, how much have I spent on that car? I called Matt, the service manager and he only said it's a ridiculous amount of money. I suppose the bills on this car is well over what I spent buying the car 2-fold. I want to mention the $400.00 headlight and the $1000.00 plus radiator that got broken while fixing the engine, that I paid for. I have owned several Cadillacs and that my friend is about to change. I wish this to be over.

I have a 2002 Cadillac Escalade that has been covered and babied since new. This past week, we were driving on freeway and my paint started peeling off the hood and off the roof top. I went home to wash and when I started spraying, it just kept peeling off like a big bubble underneath paint.

My wife's car has been well taken cared of and has very low miles which still looks like it's brand new until this paint started peeling. My wife's brother works for GM for 40 years and he said that his was an Elpol discrepancy and GM needs to re-paint. Please let me know what my next step should be.

For years now my 2002 Cadillac STS have had vibration at highway speed specifically from 64 to 72 miles an hour. I gave up fixing this problem after many trials and errors and finding out that it's a common defect with many Cadillac's. They do not want to admit this is a defect, shame on them. It's because of this that I'm really having backaches.

I have a 2009 Cadillac SRX AWD Sport (top of the line!). The sticker was for $52,170. It is the most expensive piece of crap I have ever purchased. But I am stuck with it because the CARFAX and Repair history, basically, makes it non-tradable or sellable.

This car has been in the shop about every 2 1/2 weeks over the 2 years I have owned it. 46 issues have been fixed or replaced. I called Cadillac Customer Service for help. I was assigned a District Rep, who does not call me back, and never answers his phone when I call. He has been dodging me for over a month now. I want my B2B warranty extended to cover the stuff that keeps falling off, because I only have 3k miles left on the factory B2B, and the extended GM warranty does not cover things like trim, vents, handles, doors, etc.

The district rep said "When you make as many cars as Cadillac, some of them are not going to be perfect" and then proceeded to get me to hang up the phone. I have not gotten to speak with him since. I guess, once Cadillac has written you off, you are dust to them. The dealership has been wonderful but GM/Cadillac, not so much. Some of the things had to be argued to get it fixed.

I am disappointed that 3 out the 4 window regulators on my 2004 DeVille needed to be replaced by 2010. This is "quality"? This is Cadillac. It's very dangerous on the highway when your window slides into the door at 60 to 70mph in inclement weather.

I purchased a 2004 Cadillac SRX last week from a dealership that did not offer a warranty. That was not the issue, considering the car seemed to be in great condition. A few days later I noticed that my "Stability Control" sensor repeatedly appeared on my dash, warning me of an issue. After doing my research online in regard to the issue, I noticed that this is a constant pattern for the 2004 SRX and many thousands of owners have complained with no resolution. This is a driving hazard because the car veers out of control and the breaks lock up at speeds over 50 mph.

The forum discussion also mentioned a family that was killed as a result of this issue. They also mentioned numerous accidents and near accidents as well. I also know that GM is aware of this issue because they monitor the forum site and have responded with canny and inconsiderate responses to some of the comments made. The sad thing is that this vehicle has never been recalled for this issue.

Essentially, I am not blaming the car dealership in regard to this issue. However, I am holding GM responsible for not correcting this highly dangerous defect years ago. I am surprised that this car is still on the road after reading all the horror stories. Thank you for your time and I hope this can be resolved before another innocent person is killed behind a company's irresponsible behavior.

I own a 2004 SRX Cadillac and had a problem since 9/11/11. I called and I was told that as far as recalls on this car, there were recalls, but not for my VIN. My beautiful car will not drive --possible drive chain problem that now has affected my cylinders. GM should repair this, they are the people who built this junker and if there is a problem with other 2004 SRXs with this, why is mine different? I'm 69 and have kept my auto up. This is a fault from a shoddy workmanship and they should fix my problem. I cannot pay thousands to fix this car and owe $11 on it.

GM, you should stand behind your customers.

The engine had to be replaced with less than 95,000 miles. Perfect maintenance and multiple repairs.

After being informed that it would take $400 to repair the window regulator from the Cadillac dealer in Clearwater, it occurred to me that from all the complaints I read, that these are defects! Not only did one window have the problem, but all four. I was prepared to look into a new purchase of a Cadillac, but I am reconsidering due to these defects, that need and should be covered. I've had to repair two of the four thus far, and find it very aggravating having to pay $550 dollars each! I have since been so dissatisfied, and I am no longer able nor want to purchase a new one.

Though my vehicle is a 2003 Cadillac Deville, these issues with the defective windows should not be. I have 80k miles and as another complainant stated, it should not have anything to do with our complaints, and need to have this covered by Cadillac, being "the astute, and large" GM dealer that you are. My anguish has gone beyond being able to deal with any local dealer(s), and I am asking that you cover this issue for me.

I own a 2008 Cadillac CTS. The passenger side airbag sensor, in the front passenger seat, does not recognize; the seat is occupied because my wife weighs 112 pounds. I took it in for warranty/safety concern and was told that it's a problem with anyone under 120 pounds but that there was nothing that could be done to correct the problem. There could be serious body injury or death if a collision occurs.

After 1 day out of the Martin Cadillac dealer lot at Englewood Cliffs, NJ, I noticed the following problems with my brand new 2010 Cadillac AWD SRX: Chrome metal piece next to side view mirror falling off, paint on driver side front door starting to peel off and carpet under the front passenger seat cut open.

It has been two weeks since I notified the dealer as well GM customer service of the defects. Despite number of phone calls and emails nothing has been done to fix these problems. The dealer has not even set up an appointment for me to bringing the vehicle in for a fix. Their excuse? They do not have even a single loaner! Most disappointing in this whole process was the dealer and GM's lack of follow through and ownership for the problems with the car they sold.

After so many mail messages and phone calls, I have given up on them fixing the defects in a timely manner if at all. I am at their mercy and all I could do now is for the dealer to find time to help me which has been very clear to me that (helping its customer) is neither the dealer nor GM's priority. Not after they sold the car. If you are looking for a quality product and service, my advice is for you to drive past very fast Martin Cadillac in Englewood Cliff, NJ. Whether it is giving back refund for your deposit, fixing defects on your brand new car that is one day old or standing by their products and service, do not count Martin Cadillac or GM.

By the way, while filing my complaint to Better Business Bureau, I have learned the BBB has rated Martin Cadillac F, the lowest rating possible given to any business. Apparently, there are many consumers out there wronged by this dealer and Cadillac.

Cadillac SRX sunroof keeps falling off the track. Unable to open sunroof due to consistent failure to open. Will not correct problem and will not identify it as a failure to recall.

On January 6Th of this year I purchased a 2009 Cadillac CTS from Reynolds, Pontiac, Buick, Cadillac etc, in Orange, VA. The day I purchased the car I noticed a vibration at highway speeds. The dealer said it would go away after several hundred miles. To make a very long story as short as possible. The problem didn't go; I gave the dealer several opportunities to fix the car and asked they notify Cadillac I wanted someone from Cadillac to contact me. It seems the dealer may have ignored these request. The Attorney General of Virginia office recommended the BBB Auto-line.

I filled a complaint with the BBB on or before July 1st. On July 2nd I was contacted by Rex with the Business Resource Office of GM. Rex won't give a last name, e-mail address or fax number. I told Rex very specifically I wanted the car fixed on the very next visit or GM could buy the car back in accordance with Virginia Law. Rex asked me to take it back to the selling dealer who already worked on the car for this issue 3 other times. I asked Rex to allow me to take it to another larger, more sophisticated and closer dealership. He stated he wanted the selling dealer who had been unable to fix the car to have one more opportunity. Rex asked the Service Manager at Reynolds to ride in the car with me to see the problem first hand.

I made a 10 AM appointment with the dealer and drive the car 90 minutes only to have the Service Manager no show. The problem is a vibration at highway speed specifically from 64 to 72 miles an hour. The dealer was told by GM to replace two tires, the left front and right rear. I sent an e-mail to the service manager before picking up the car what the next step would be if this didn't work, he failed to reply. I have been extremely frustrated by this process at GM, it seems because I filed a complaint with the BBB I can only speak with Rex. Rex fails to return calls at promised times, sends faxes asking for information to be faxed to the number listed on the cover sheet, then doesn't provide a fax number.

I have called the Executive offices several time including today and asked to speak with Rex's supervisor, and I am told I can only speak with Rex. It is amazing to me that your employees can not comply with state laws, not return calls as promised and nobody at GM can help me with this issue. I also took the car to another Cadillac Dealer who also confirms the problem exists. According to Virginia Law the remedies are simple you purchase the car back, or if the consumer approve a replacement vehicle can be provided. I would like to know why GM feels theses laws don't apply to GM.

I have a 2003 Cadillac Escalade. While driving with my children to West Virginia, the back (2nd row) seat caught fire while my 6 year old daughter was asleep on a pillow. The pillow (a plush pillow pet) completely burned, narrowly missing my daughter's face. Luckily, she awoke when we started smelling something burning and we were able to pull over and pour water on the smoldering seat. The 2nd row driver's side seat has a huge charred hole in it. My daughter is now terrified about riding in the back seat.

I purchased a 2005 Cadillac SRX in January 2007. Just prior to the manufacturer warranty expiration, I began having problems with the car. I took it to Backus Cadillac for repair and was told nothing was wrong. Just after the warranty expired, the timing belt broke. The car had approximately 55,000 miles on it. Since then, I have been having numerous problems with this car: oil consumption problems, oil leaks, dead cylinders, faulty ignition wiring, faulty fuel sensor, faulty theft deterrent system, and faulty tire pressure sensor.

The car is upside down in value, so if I trade it, I will need to have a hefty downpayment to pay off the difference. Is there any course of action that I can take to end this nightmare? These problems are continuous and never-ending.

In early 2005, I purchased a 2006 Cadellic DTS. I immediately had problems with air leaking out of the tires and the center caps on the rims coming off. For 5 years we have had this problem. They replaced the center caps and the tires 2 times. Then would not do it anymore, so I paid for the center caps - $100 each - several times. My local dealer, Phohanka, in Fr3dericksburg, tells me they can no longer replace the caps as the metal has worn too thin from replacing them and I have to buy new rims. I asked Lindsay to provide the new rims. They would not. I am still dealing with the air leaking slowly.

I think the tires and/or the rims have never been right and I think they should replace the rims with ones in which the center caps will not come off and they should do something about the air leaking.

I purchased a 2006 Cadillac DTS in 2005. The center caps on the rims will not stay attached and fall off and the tires have slow leaks. These things have happened ever since I purchased the car. The center caps cost $75.00 each. The appearance of the car is greatly hampered without the center caps. The slow leaks in the tires cost me a lot of time and trouble to have to keep putting air in the tires, plus the danger when I am on a long trip of the tires going flat.

I have written a few times already and no one can even call me to tell me go jump in the lake with your problems on the Cadillac I "used to have". I thought GM was a much better company than that; I traded that lemon in recently before the entire car falls apart. I'll never buy GM again!

I have written many times about the Cadillac I "had" with no response from anyone. So, no use in writing another "Book" on the problems I've had with that STS Cadillac I traded in for a "Ford" product. I will never own GM product again.

The wife owns a 2004 CTS Cadillac and the rear trunk will not stay open. Both snubbers lost their elasticity. The original cost of each snubber was $25.00 and there are two. The original snubbers were taken off the market and replaced with a newer type. Purchasing the newer ones would require both hinges to be changed and a paint to match the existing auto pain color. The cost is $40 per snubber, $85.00 per hinge + labor totaling $365.00. This is an injustice to the consumer. Can you help me? The trunk lid hit my wife on the head.

There is a defect with several GM Motors vehicles. All of a sudden my wife's Escalade loses all power when it takes off. The dash says traction active. So, imagine pulling out into an intersection, and it dies for several seconds in the middle of an intersection. It is quite dangerous. They want 1500 dollars to fix it.

I bought a 2005 STS in January 2007 which had a little over 6,000 miles on it. I was told what a wonderful car this is and trade in value is very good. Well, I now have 57,000 miles on it, and it's as if someone pushed a button on the computer and said, "Time to make things go wrong on the car now."

Number 1: At around 52000 miles, the passenger window won't go up or down. Number 2: At 53,000, the rack and pinion lines are leaking, and it's going to cost me around $750.00 to get the new lines. My mechanic found the pressure line in Missouri and cannot fine the other line anywhere at all. I even called the dealer I purchased the car from, and he can't find it. It's called the return line. Can you believe that? We can't find the parts.

Number 3: The driver's side door will not open at times, even with the key. I have to enter through the passenger side to open the driver's side to get in. I called Cadillac and spoke with a Teresa, and she gave me such a hard time about these issues that I hung up on her. Nice customer service department. Number 4: There is a light under the truck deck, and I closed it one day; and the entire assembly fell out. I now have duct tape holding it, and at times, it still falls out.

Number 5: I can't believe all these issues on a car with 57,000 miles on it and the amounts of money I paid for this car. This is just terrible. After the way I was treated by Teresa, I sure have lost my loyalty with General Motors. I am now in the market for a new vehicle, and it will be a long, long time before I buy GM again! I just can't believe all these things happening almost at the same time on a 2005 Cadillac STS which listed over $50,000. My new driveway is full of power steering fluid. I think you can figure out the others just based on what I told you.

I am having continuous engine issues with a 2007 Cadillac CTS I purchased. Although under it has less than 20,000 miles, my car continues to have engine as well as transmission issues. I have contacted General Motors in reference to get out of the vehicle that is still under warranty. I was told General Motors stands by their vehicles when I inquired about warranty, but offered the equivalent of $100 when I expressed my concerns of the vehicle's dependability. The representative I spoke to told me there were no other resolutions to my problem. I am being ripped off and ignored and I need assistance with this matter. This car obviously has factory defects that are causing the problems. I am very dissatisfied with Cadillac and the General Motors name. I am being inconvenienced when my car is not running properly, causing me to miss time at work. It has been very stressful not knowing from day to day whether transportation I am paying for is going to be reliable.

I own a 1999 Cadillac Eldorado. I am now on my second motor to be installed in this vehicle. My last mechanic informed me that GM has a class action suit pertaining to the gaskets and the recommended motor oil that affects the gaskets which ruins the motor. I find it reprehensible that McGuire did not inform me of this issue. I purchased a warranty that I had hoped would be sufficient to protect me from major repairs. Unfortunately, GM did not notify its customers for a recall. Being a Navy man, my father always said to buy American and GM. I will not in good faith recommend my family or friends to purchase a vehicle from McGuire or GM.

I have a 2007 Cadillac Escalade. It is still under warranty. I have the extended extra care on my contract. This is to cover stains on the carpet of my Escalade, and if stains can not be removed easily, then with my warranty, the dealer can do something about it. I took my Escalade 3 weeks ago to the dealer and asked Patrick in the service department to see how can we solve the problem ( stains on my carpet). He said he needed to see my contract to see if it was still under warranty; I got him the contract and he got a copy and told me that he would call me and let me know how they were going to fix the stain problem.

It's been little more than 3 weeks and I have called and called the dealer and the service department at least 3 times a week and Patrick says that he will call me and never does. It looks like he is refusing to do the service on my SUV because it's an under warranty thing and not a regular service. I am really upset of the way they have treated me; I have not received any calls back from anyone in the dealer. I am tired of them (and I bought the SUV from them). Please let me know how can I approach this situation.

I have a 2004 Sedan Deville Cadillac and so far, I had replaced the window mechanism four times. The back left window motor and mechanism, three times and the front right window mechanism again this week. The plastic parts on this equipment were always breaking causing the windows to fall down. Two were under warranty and two were not, cost me close to $1000.00 for two.

Why cant they make metal parts like the rest of it, instead of the plastic that cracks off? I have pictures if anyone wants to see them. Those three windows were rarely used, as I drove solely in the vehicle. When the window slide's completely down while I'm driving, I can't put it up. It is very chilly out and it gets very cold in the car, and takes a few days to get it fixed each time.

I have a 2003 cadillac deville.which has no more warranty . I have a complaint to General motors but can't find a website or department to send it to. ( I don't trust the dealers) My complaint is small but may cause an accident for someone. The small plastic hoses that runs from the air pump into the shocks are routed carelessly and not protected from rubbing on the frame and body of the car.This condition wears a hole through the little plastic hoses causing air pressure lose. This in turn causes the car to become unstable and start wading like a duck down the road. The hoses are in good shape other than the wear againgst the body. This is unnessary if the would just take more care and protect these plastic hoses.

It will be very hard to sell this car due to the brake noise, people cant believe that those noises are coming from a brand new Cadillac. They are aware that they have a problem but are not willing to fix it.

Purchased a used 2002 Cadillac DeVille in May.

Since the purchase, all of the windows have had power failure (where the window rolled down but wouldn't roll back up) it happened one at a time.

Purchased GM Certified Cadillac from dealership. Within 2 months the vehicle experienced mechanical and electrical issues. Over the next 10 months, the vehicle was serviced 7 times. Each time the vehicle was promised fixed or issue could not be duplicated.

On the 5th attempt GM replaced torque converted and rear differential. New symptoms arose from the repair (acceleration problems and vibration). Was told all four tires needed to be replaced. Got third party opinion and two sources advised me the Goodyear tires were defective and not from normal wear and tear.

Goodyear says the tires are only good for 24k miles but they don't want to publish it. It is a known problem with Cadillac and Goodyear that the tires wear out easily. The dealership denied my request for a buyback or fair value trade-in. The dealerships did not take accountability for their performance and played the blame game. GM Assistance was of no help and sided with the dealership.

Lesson learned is never to buy GM product. If you do, buy a new vehicle and not a used certified as you DO NOT have the same rights (e.g. Lemon Law). It only applies to new vehicles even if it's certified by the manufacturer. With any other product, you are allowed to return it to the retailer. However, the position for cars is that you have to take it up with the manufacturer as the dealerships are only retailers.

I thought purchasing a high end car would also come with a high end customer service experience. This is truly not the case and it is no wonder the American car industry is going down the toilet. Even though I currently own 3 GM car, my future vehicle purchases will be foreign cars.

Again I know my car is old but there was no sign of the top getting loose and all the trim around the top was still in perfect condition. If I had seen any lifting I would have done something about it. I am unsure if someone should be told of this problem because it can cause an accident worse than what I experienced.

I was miss-treated by the dealer because I stood up for my rights and questioned their business practices. During the same visit, all but a few quick and high return jobs were declined under warranty and the District Service Manager comes clean about my REAL Cadillac Bumper to Bumper warranty.

Back in July/09 I had brought my truck to Myers Cadillac in Ottawa for some simple warranty work and maintenance. I was provided a Cadillac DTS as a loaner from the Budget counter inside the dealership. The following day, the rental died on my way to work. The car got towed to the dealer and they gave us our truck back as it was ready. A few hours later we received a call from my service advisor, Cory E., telling me there was water in the gas and that I was responsible for the damages.

I had to pay $1600.00 in repairs right away or, for every day that the vehicle is out of service, I would be billed additional rental costs. This was odd as the car was filled the night before at the gas station. I called my insurance company and the adjuster took a look at the car. The adjuster told me there was only $830.00 in damages. Upset that I was being mislead, I posted on a car club forum that I am a member of for advice. After dealing with the district manager of Budget via e-mail, budget agreed to pay my insurance deductible. Case was closed.

Two months later (September 9th 2009) I brought my truck to Myers Cadillac for a few cosmetic warranty concerns (some were repeats). I advised them that I was heading out of town and would not be back until September 15th 2009....

I have tried to contact the DSM through Mary Clark at Cadillac customer relations. The DSM offered me a multitude of examples as to similar warranty claims that were approved but the vehicles was newer Less then 2 years or 40K Km or it was still the original owner who had it. My warranty booklet clearly states that my warranty is fully transferable and nowhere does it state that the bumper to bumper warranty is divided into a 2 year / 40K km where everything is covered and the last 2 years 40K km where only powertrain is covered.

To be sure of this, I contacted several GM dealerships inquiring about a new Cadillac Escalade, Pretending to have an older model out of warranty. I asked about the same issues I am having today and if it would be covered under warranty. They all confirmed it would and all the calls have been recorded. Therefore, either General Motors dealerships are misleading customers or General Motors is not backing up their warranty as they should.

In my last conversation with Myers Cadillac's service director (Marc S.) he also confirmed that the wheels on my Escalade were of a pour design and he has seen many returns because of the same issue. Thankfully this was also recorded. I have been a General Motors fan since as far as I can remember. My truck is left with unresolved warranty claims. I am unable to rent cars from AVIS or Budget because the company slandered me. I have had to spend hours researching GM'S own documents and bulletins to support my case. after the way I have been treated, I will never buy a GM product again.

After replacing six window regulators. I thought I would call and see if there was a recall or assisstance once I found another window had stop working. I faxed proof of this and they began an "investigation."

Then I recieved a call from the rep. over my area.We spoke and I was reminded that my car was an older car 2004 Deville.And I pointed out although this is true it should not have anything to do with the longevity of the window regulators.

The next day I recieved a call and was informed that "the carwas older with 80,000 miles, also I have a 12 month warranty on the window regulators.

And that was it !!!!!

I got into a accident in my 2000 dhs on 8/19/09 and my air bag never deployed in a head on going 40 mph into a tree. I have pictures of this car. Lucky I wasnt seriously hurt.

I have requested a rental vehicle while your company is taking their time with my claim and was told it could not be done and if I chose to rent a car, then I would not be reimbursed. I was told by Annette R (hired by GM) on Wednesday, September 9, 2009 that it would probably be several more weeks before I could get any results from her end. That is not acceptable. I am seeking your assistance in getting my vehicle back on the road as swiftly and safely as possible and a rental car while I am waiting.

injury to Driver's left shoulder, upper arm and neck. No air bag on driver side. Car has been at Bryans Cadillac in Fayetteville, NC for a month waiting on GM to resolve issue and find out why the air bags deployed without collision.

2006 Cadillac STS. MichelinHXM tires,factory installed. Warranty for car says"bumper to bumper,including tires" 4 years or 50,000 mi. Car has 31,000 miles. 3 years old. Front tires need to be replaced. Tire has treadwear rating of 300 which should give 60,000 miles. Cadillac will not assist in replacement cost.

I own a 2001 Cadillac Deville which I purchased in October of that year. For the most part I have been very pleased with my vehicle, but there is one issue that I believe is worthy of a recall.

Back in 2006, the left rear window regulator failed and I subsequently had it repaired at the dealership at a cost of approximately $500. I assumed that this was just a fluke. However, about a month ago, my driver's door window regulator failed. I haven't repaired it yet, but I was able to wedge the window so it wouldn't slip down. On my way home from work this afternoon, the passenger side window regulator failed. I guess I only have to wait for the right rear window regulator to fail and I'll have to replace every one of the parts.

I have been looking on the internet for news of a recall or other action by General Motors and I have not seen any. I have, however, seen plenty of complaints from other Cadillac owners regarding the same situation. Also, a few mechanics and others have given their professional opinion that this is a Cadillac design flaw. If it's a design flaw, then they should be responsible for repairing it, right? I currently own a 1999 Toyota 4-Runner, and I recently got rid of my 1987 Acura Integra. Each vehicle has power windows, but I have not had a bit of trouble out of either vehicle from that perspective.

I love Cadillac cars and am considering buying another as soon as I can afford to buy. After this situation, however, I might have to stick with Toyota or Honda.

My Cadillac CTS-V stopped working. I had it towed to the dealership so that they can identify what was wrong with the car. The dealer called back in a couple of days and stated that the number 2 piston came off and locked the engine up. In order for them to honor the warranty that covers the vehicle, I needed to come with receipts showing that the car had been regularly maintained. I had one receipt but no others. I had been maintaining the car myself and therefore didn't keep the receipts. According to the warranty manual, I shouldn't be denied coverage just because I don't have receipts. I have asked them to put in writing why they are denying my claim and they refused and said it is not in their practice to do so. I have been without my car now for a month and 3 days as of 6/12/09. I don't know what to do to get my car fixed under the warranty that covers it.

I replaced a driver's side automatic window motor in my 1996 Cadillac to no avail. It did not fix the problem. I replaced it again. It is still not functioning properly after the Cadillac garage told me this was the problem. I also have a 2000 Cadillac driver's side window that has the same issues. With all the money I have spent parts, labor in thousands of dollars to get things fixed that are not working properly, someone needs to put a stop to all this. If a part is replaced and it still does not function properly, I should be able to get my money back and the issue should be fixed free of charge, if they are capable of figuring out what the real problem is. I think the consumer should be more aware of these issues. I think service is pretty lousy.

we bought a cadillac srx with 5000 miles from Brogan in Ridgewood NJ. They sold out and now the cadillac dealer on route 17 in mahwah nj is the dealer. the engine light came on and we promptly when there. they scheduled us to bring the car in on 2/3/09 which we did. the engine light went off before we took it in to them. consequently the week before when we were at this dealer the air condition button would not work, and it was registering hot but the guy there told us it was okay to drive which it was.

yesterday before we took it to them the engine light came off, air con worked and the fan noise was gone. today they tell us we need to have the engine "flushed", new windshield wipers and new brakes. The wipers and brakes are fine and we let them do the flushing of the engine and change the oil which we knew had to be done. This is not right as the notices that we get on the car do not indicate anything wrong with the brakes. As well the guy told us the engine light was faulty and that was under warranty. I do not feel that they are being honest. with the economy the way it is they just want to make money off of us. the car takes forever to warm up as well. what can we do or whom can we report this abuse to. i have seen too many complaints from cadillac owners.

I have had a strange occurrence. I have since found a few cases on the internet. Want to know if this is a common occurrence. I was driving down the interstate on a cold night in January 2009 and my sunroof unexpectedly exploded. I call 911, did a police report. There were no cars in front or on the side of me and noting hit my 2008 Escalade. The sunroof just exploded and shattered. That was the beginning of my nightmare the other half came when I took my SUV to the nearest Cadillac dealer witch was in laurel.

I called and notified GM about the problem to see if they would be willing to pay my $500 insurance deductible and they stated they would look in to it. They called me back and stated based on what the Dealership Motor Group reported that a rock had hit my sunroof, they would not pay. When I Dropped off my SUV, the sunroof was shattered and almost gone. How [dealer] made that decision, I do not know. GM told me that someone name Kelvin told them that a rock had hit it. Kelvin had been rude to me when I had call to check on my SUV. When I called back, I reported him. Therefore, I guess he was getting me back.

I never told him or any one at [dealer] that a rock hit me and had a police report that state that I did not know what had happen and I nor the Highway Patrolman were able to tell what had happen because no object was found in the truck with me. This occurrence is a hazard and I want this to go on record because the explosion cause glass to come in on me and could have cause me to lose control of the truck. I also could have been injured. The motor group in Laurel has been very rude to me and lied on me. They have had my SUV for almost 2 weeks ordering the wrong part and just slowing around.

Shattered Sunroof Not Covered by GM

I took My Cadillac SRX into the dealer because of 2 recalls...one with the Cadilitic Converter the other with the transmission...The next day after I got the car from the shop I was taking my 2 children to school and the car started smoking and the plastic cracked around the gear I got the ..4 children out of the car and 2 minutes later the car blow up fire ...and was dystroyed 2 fire truks....my neighbor took pictures I would be happy to send4 children 2 weeks before christmas and no car

my glass roof exploded in my 2005 cadillac srx i was parked and sitting inside when i heard a loud explosion i got out to check and noticed my roof shattered nothing hit glass this car also had a glass roof replaced by original owner on 4-2008 at crest cadillac

Spontaneous acceleration: When you put your foot on the break-the vehicle accelerates forward;inability to stop the vehicle I have to ask anyone and everyone that has owned a Cadillac Escalade or any GMC vehicle if they think that their vehicle is a luxurious accident waiting to happen. I bought the vehicle Dec 17, 2003 and it was an 02. I felt like a million bucks leaving the dealership. I had a smile that went from ear to ear and an energy that said, I love life-until seven months later... I had complained about a malfunction of the breaks. It felt as though the ABS was engaging. I don't know if you can remember the sound an old ten speed bike used to make when you switch gears-the vibration and sound is what occurred when I would apply my foot to the break. At the time of my first complaint, I felt a delay and heard a sound when I applied the breaks-my truck did not come to a complete stop-it kept going. The dealership stated it was my tires. Obviously both GMC and its certified dealerships have not FIXED the problem so the issue has only gotten worse-I am afraid to drive it-its sitting pretty in the driveway. Here is a list of the history-of the Spontaneous acceleration. That's right my truck actually accelerates when you apply the brakes!! June 30, 2004 I had complained of the issues with my vehicle stopping. The dealership fixed the problem by putting on 4 brand new tires however did not describe why I was there in their reasons for diagnosing the tires being replaced .Therefore GMC is stating that the issues didn't actually occur or were not due to faulty/malfunctioning breaking system. Why should I be responsible for their documentation when I go in for service? Why would anyone have a second thought when someone who is certified is paid to diagnose and fix a problem? June 15, 2005 I had the same breaking issues and complained again to the, Certified dealership. They fixed the issue and replaced the rear break pads, rotors and rear brake shoes. June 16, 2006 Same issues/complaints of break malfunction. Certified dealership fixed the issue by replacing the front brake pads, resurfaced all four brake rotors June 22, 2006 Complained about breaking issue. The certified dealership Fixed the problem by replacing the Hub Bearing, replaced both ABS sensors and both bearings. My vehicle had 75, 000 miles on it at the time and was still under the certified preloved warranty. March 19, 2008 complained to GMC about the inability to stop since the warranty expired. Another certified dealership Fixed the breaking complaint with ANOTHER Hub bearing replacement. HHMM can you say HUB BEARING (I am guessing the part sucks and is defective) September 18,2008 Spoke with the GMC rep which is like speaking to a well scripted robot who is trained to deflect blame and/or responsibility. After describing the issues of NOT being able to STOP and the malfunctioning of the vehicle where it accelerates, the GMC rep asked again, So when do you have this issue? I said the following: Have you been listening at all to what I have said? Putting your foot on the break should be alot like blinking-we shouldn't have to think about it. When was the last time you had to worry if you stepped on the break that your vehicle will plow into the driver in front of you? The GMC rep said, I don't-So why don't you want to drive it to get diagnosed? -Get the picture? GMC and their customer service sucks. I was told in the very beginning that if I took my vehicle anywhere else other than a GMC certified technician or dealership-the warranty coverage for any issues would be at risk. Also the system that they use to diagnose is computerized. So if the computer doesn't say there is an issue-they meaning the GMC certified technicians assume there is no issue. When I called GMC in March of 2008 they were more interested in my next GMC purchase than what I was trying to complain about? Like I would EVER buy another GMC piece of ***. GMC kept reminding me that regardless of the number of attempts I have made to fix this ongoing issue with my break malfunction and the money that I have spent(time away from work, rental cars)-They won't take responsibility for a vehicle that is no longer under warranty, a vehicle that is 6yrs old and 105k miles. I have been a responsible owner and have been diligent in the maintenance of it. The breaks are only ONE of the many issues I have had with this truck-New radiator, new transmission, new ride control and another four tires when the Hub bearing was replaced the second time. Issues with the oil(lots of changes-not consistent with 2000 miles) GMC is known for not informing the public of their safety issues which Ralph Nader had exposed in a media filled public war which revealed to the public about GMC's unwillingness to take responsibilities for their knowledge of safety issues almost 30yrs ago. NOT much has changed except that their customer service reps have become more rude and repetitive in their rebuttals and counter objections-Dah-Why won't you drive your vehicle Ms. Gustafson?? Companies like GMC hope that consumer complaints will fade away into the backdrop when the consumer gets so frustrated and give up. I am not one of those people. Here is a list of some of their excuses: *It could have been a fluke *It could have been your driving-Hmm, I know I am Asian bit not all Asian drivers suck(not that this one is aware of) *You know that's common at slow speeds-My response is this So when I hit a pedestrian should I tell them that too? *We are not familiar with that issue with spontaneous/unexpected acceleration *You should warm up the vehicle before you drive less than 10 miles an hour *The sound is your muffler *There is no issue with the breaking system. we have not been able to duplicate your complaints, so there is nothing wrong The resistance to break could be the way you are applying your foot to the break pedal-WHAT????!!! My favorite response from GMC: I am so sorry you feel that way, I wish there is something we could do but it's not covered under warranty anymore. Your vehicle was not on the recall list. Yes the year and make was but your vehicle was not on the list for the recall.-When did vehicles have social security numbers? After my ordeal with GMC and the performance issues with my Escalade I am a firm believer that Fred Flintstone probably had a GMC and was the only one that was happy with their product. You see Fred Flintstone didn't care about breaks, airbags,stearing issues, seat belts, windshield wipers that could cause a fire, his car exploding, stalling on a highway....These are some of the many issues the public is raving about on the web regarding GMC vehicles and the safety issues that occur with all makes and models belonging to GMC. I have filed a complaint with NHTSA and have contacted several newspapers and consumer advocates. Only one person actually helped-a little. Doreen Geiger a consumer reporter from NBC placed a call to GMC and now I have to deal with The Executive office. When I asked the GMC rep what her title was she said, Executive office. I can only assume that she is not someone that can help, just another line of defense to make another disappointed consumer go away quietly. I have done so much searching on the web. The public outcry against GMC is overwhelming. SAFETY is not a priority GMC considers as important as the expensive crap it puts out for unknowing consumers. God help us all when they put out their electric car in 2010. Yippeee another disaster. Hopefully they will go bankrupt before they put out yet another vehicle with safety issues. All I want is for GMC to pay me the book value of my truck so that I can put it towards another vehicle that is not GMC. (They won't even pay for a tow to get my vehicle diagnosed. ) It's no wonder that Americans are buying more foreign vehicles and GMC sales are not what they used to be. It is hard for me to deal with the fact that I spent $53,109.00 prior to all the money I have spent in getting the breaks to operate properly.

2004 Cadillac CTS-V 23 complaints raised affecting 9 different subsystems (Differential, Engine, Stability Control, Starter, Windshield, Radio, Trunk, Sunroof, Interior Trim) on 11 different unscheduled service visits. Repairs attempted 13 times (remaining 10 were attributed to me or overlooked), with 3 repairs successfully completed. At present, 6 issues remain unresolved, of which 4 are safety related. Oh...the check engine light is on now, too. Check http://neveragaingm.com

The back bench seat flies forward with such great force when button is pushed that it does not stop when someone may be seated in front of it and next to it on other side and slams into them. It really hurt my arm/shoulder and bruised badly. I can only imagine what would happen if a baby or small child would of been sitting there in my place; it had enough force to seriously injure them.

I bought my Cadallic Sept of 2006. It was a brand new SRX. The same week I bought the car the dealer closed down without any notice. I have been hearing roaring noises that comes and goes in my truck. I noticed this about 6 months ago and I took it to Paul Conte dealer(Freeport NY). The first time I took my car in to get checked for this noise and to fix my sun-roof they told me that I needed to replace my back breaks(which I did but the noise was still there) and they never fixed the sun-roof.

Now this is the second time that I dropped my car off because of the same nosie and now they said it's my front breaks/filters. Which I now replaced but my car is still making the noise. Paul Conte kept my car for 7 days to figure out what the problem was but they still can not figure it out. Paul Conte agrees that they hear this noise but they can't figure out why/where it's coming from. They called and told me that my car is drivable even with this nosie that comes and goes. I feel unsafe driving this car with my kids so I would like for them to figure out where this noise is coming from and fix my vehicle.

I have a 2000 Catera and was recently told basically the same thing as most. Due to the Dexcool Coolant, the seals have eroded away causing oil to mix will the coolant. Repairs quoted is a new radiator and Heater Cooling Valve. Also a single mom, I can't even work one repair into my budget so I requested AFAS assisitance. I asked about replacing one part now and the other later and was quoted one is detrimental to the other. Total cost for repair, $1896.00 plus tax all because of a faulty product GM has been well aware of. Instead of issuing a stinking maintenance message, there should have been a legitimate recall and all repairs afforded by GM at ZERO cost to the customer!

July 2008 General Motors Cadillac recall issued by NHTSA I took my vehicle to dealer and received invoice no charge parts replaced, four months later engine destroyed itself same as recall warned could happen. GM instructed I had to take vehicle to dealer that did the recall repairs, if due to recall they assist put new engine in vehicle. Nothing in writing would be provided. The dealership instructed I could not have a representative witness the tear down and determination of cause of damage. I found an independent repair shop and invited GM and dealership to tear down, they refused to come. The tear down revealed the new parts invoiced to correct recall were in fact not replaced. Two years later found an attorney to file lawsuit as neither GM or dealership would talk to me. General Motors settled for $ 5,000. Dealerships insurance company paid dealership defense and I ran up a $ 60,000 attorney fee I could not pay and had to give up, never got to trial. The NHTSA that issued the recall was kept informed, and never responded except were receiving my status of lawsuit communications. An auto recall is useless when all the manufacturer has to do is send the recalled vehicle to dealership that made the recall repairs and the consumer is refused to have an expert allowed to witness the diagnosis of failure. No dealership is going to say it is a recall matter that failed when they invoiced for parts they did not put in. The fact NHTSA allows this to happen at the American publics expense is my story. On top of that Iowa is the only state in the union that has no private cause of action for fraud, and consumer can not sue dealership for fraud.

After reading the recent article about GM engine fires, I feel compelled to write with my experience. I drive a 2004 Cadillac SRX, which is under warranty through GM and has not been modified in any way. On June 16th, 2008, I was leaving the grocery store when I smelled smoke in my vehicle. I drove approximately 20 feet from the building to see if I was pulling smoke in from an outside source, but when I was outside in the fresh air, I noticed that smoke was beginning to pour out of my vents. I left the vehicle and walked around trying to determine the source of the smoke. I opened the rear lift gate and found thick gray smoke pouring from the area behind the windshield wiper. It seemed to be the source of the smoke. At that point I called OnStar emergency services and they dispatched police and fire to my location. While on the line with OnStar, flames became visible from beneath the inside lift gate trim panel. The flames were approximately the size of the grapefruit and were partially blocked by the trim panel. Wiper fluid and melted plastic were dripping from the lift gate on to the bumper and into the interior of my vehicle. The wind was blowing into the vehicle and because I was concerned that the flames might move into the interior of the car, I made the decision to use my large drink to put out the fire before it got any larger. I successfully doused the fire about 30 seconds before the fire department arrived. They disassembled the rear lift gate down to the wiper motor, which appeared to be the source of the fire.

The damage includes the entire lift gate door and trim, the wiper motor and circuit board, the rear bumper, and possibly the upholstered cover of the cargo area. I am now on day 8 of GM investigating the issue. They refuse to accept it as a warranty claim and instead have passed me through to the product allegation department where they did nothing but record my name and basic information for 2 days before passing me to another department. The other department says they need 7-10 business days to decide what they will do with the issue and I am not allowed to have any contact information for them unless they have not contacted me in 10 business days. Through all of this, I am being denied a rental car and they are holding my vehicle at the dealer, apparently having told the dealer to park it outside of their garage for safety reasons. I understand their need to investigate this claim. However, their refusal to offer me a rental car while they hold my vehicle is unacceptable and the only part of the situation that I do not understand. I would gladly give them all the time in the world if they could step up and stand behind their products and policies by giving me a rental car during their investigation. While my car sits at the dealer baking in the sun, not being aired out and still smelling of burning plastic and metal, my family is missing out on our summer plans. As residents of Janesville, WI we are duly impacted by the recent GM plant closings that will undoubtedly lower our property values, raise our taxes, and cause closings and cost increases for local businesses. I understand that they are having a tough year, but this is pennies in the grand scheme. I want this company to stand behind their product and show me that customer service is not dead. It's clearly a warranty issue and I should clearly be given a vehicle to drive while they are holding my car and not actively investigating or working on it. Obviously this isn't a case where I want to sue anyone. I just want others to know what buying a GM vehicle means AFTER the warm fuzzy dealer experience comes to an end.

I leased a 2008 Cadillac CTS in November 2007. The car has a problem accelarating. When you press on the accelerator the car stalls for a moment, then appears to catch and move forward. This defect creates a safety hazard especially when merging into oncoming traffic on busy streets and interstates. I took the car to Don Massey for service on 5/23/08 and was told that they are aware of the defect but it is an manufacturing error. Therefore, it can't be corrected and that I would just have to deal with it. I reported the problem to GMAC customer service department and was given a similiar response.

My car was in the shop 50 times with all different things they promised me a lease payment and that they would do something for all the problems I have had with my car and then when it came down to it they offered me gift cert for oil changes, as we speak my car is back in the shop...

They stood fast and said Cadillac won't pay for the repair under warranty. They had a deal for me, I pay 1/2 of the $7,000 new engine. Some deal, vehicle cost over $60,000 and has a 100,000 mile warranty on drive train, but they are accusing me of never changing the oil. I filed complaint with GM Service Request # 71-627987190. Sent them all my documents, but got a call that they were not going to warranty engine, best offer was for me to pay half of repair and made it sound like they were doing me a favor. I agreed, but want to pursue whatever avenue of recourse I have to get my money back. Do not have vehicle back yet, still in repair shop.

Researched internet and there are big issues with engine sludge and manufactures are blaming owners for neglect to get out of paying for repairs. Vehicle needs new engine and I am required to pay 1/2 repair bill of $7,000. Without vehicle for nearly a month fighting their claim of neglect.

09/30/05 purchased new 2006 Cadillac DTS 6/09/06 (9,250 miles)replaced cracked third brake light lense 07/25/06 (11,090 miles) brake vibration dealer resurfaced front & rear rotors 07/23/07 (22,229 miles) brake vibration radio quit, no flasher sound, no phone and no onstar-all radio connect problem third brake light lense cracked. lense was replace and they resurfaced rear rotors at this time 07/30/07 replaced radio (radio,flashers, on star & phone now ok 05/13/08 (30, 867 miles) brake vibraton resurfaced front rotors

All complaints have fixed under warranty, at no charge to me. Cost to me is my time sitting in dealership, plus 60 mile round trip from Sherbunre to Utica. I paid for use of On Star and Phone even while not working. Did not buy this Cadi to sit in dealership for repairs!!!

07 cad cts caught fire from transmission jus after drive & parking, Total loss Fireman said started in transission. dealer said not warranty, call insurance I contacted GM and now 2 months later no determination on warranty?, or remedy

If shade had not been drawn - glass would have showered down on all 3 passengers, not only possibly causing severe cuts but the loud explosion sound would also result in serious vehicle accident on highway.

2004 Cadillac Escalade jumped out of park and ran over me.

For the past month I have been dealing with performance issues with a 2007 Cadillac CTS I leased. The rear tire had a flat due to a nail in the tire which was plugged. Since then I have been experiencing unsteadiness in the handling and performance of the car. I went to dealer and express my concerns and they charge me for an alignment which did not resolve the problem. I went back a second time and they balanced the tires and the problem did not go away. I returned to the dealer and informed them that the vehicle still did not perform as it should. I was then told to purchase new tires because the weight of the plug maybe causing the difference in the vehicle. I purchased new tires for the rear of the vehicle and the problem continued. I contacted GM and was instructed to go back to the dealership. I went back for the forth time and was told that the vehicle is driving as designed and that I maybe too in tuned with the vehicle.

Frustrated I contacted GM again and was instructed to get a second opinion. I woke up early on a Saturday to find out that the service department is closed on Saturday. By then I was livid and went to ETD tires in Lyndhurst NJ who tested the tires and discovered a radial hop? in the tires and suggested that I contact Good Year. I traveled to Good Year in Paramus NJ and they acknowledge the problem with the tires and replaced them. After replacing the tires the problem continued and I went back to Good Year and they discovered that one of the new tires also has a radial hop? and replaced the tire.

The problem is not as bad now but the vehicle continues to have a slight vibration in the steering wheel. I contacted GM and was told that they were sticking with Brogan diagnosis that the vehicle operates as design even after Good Year acknowledge that there was a problem with the tires. GM does not accept a diagnosis from Good Year although they sell the vehicle with Good Year tires. I am at my wits end and do not know where to go with the vehicle for repair. Please help

I have a 2006 Cadillac STS with 35,000 miles driven. For the past 6000 miles, an increasing thumping noise has been emanating from the front wheels. Based on the mileage, I decided to make a brake service to the front wheels; i replaced brake pads and rotors with brand new parts. The thumping noise remained, so I brought it to the Cadillac dealer and their brief synopsis indicated that the tires were worn out, because there are flat spots on them causing the thumping; sounds logical.

The problem is, Cadillac explicitly warrantys the tires from defects for full replacement during the Bumper to Bumper coverage of 5 year/50,000 miles. This seemed, and still seems, very unsettling to me because the tread life on the tires is still quite good. Bear in mind the mileage on the car (35000 miles), so it's quite likely that the tires would still be viable for another 10 to 15K miles before the tread is worn to the point of replacement. I decided to contact Michelin to discuss warranty coverage on these tires, because logic says that flat spots are not normal wear on any tire. They were very accommodating, and instructed me to bring the car into a retail service center that could analyze the tires for my warranty concerns. Sure enough, the technician discovered the flat spot, but only on one of the tires.

This information was relayed back to Michelin and their response was that this is irregular wear, and not covered under warranty. Their analysis indicates that any wear of this type is mechanical in nature, and it is a root cause within the front end of the car; precisely my thoughts. Michelin was kind enough to extend a goodwill warranty offer of 25% off a tire replacement, based on a prorating of mileage. I indicated that I will bring up with Cadillac, because it should be a warranty issue of theirs.

With this information, I contacted Cadillac customer service and opened a warranty complaint file. I specifically (and adamantly) requested that a regional representative from Cadillac come to the dealership to review the cars situation with me & the dealer's Service Manager. After fully disclosing all the information about the tread life (which Michelin clearly claims that there is a minimum of 3/32 active life left before the low level indicator bands are breeched) and that the flat spots are not normal tread wear in any sense of the word, and that I require a meeting to review the situation, a couple weeks passed. I received a call back from the customer service representative informing me that this is also not a warranty issue.

This is the problem. I know that my car has an inherent problem; one that produces very irregular wear. This wear irregularity is currently a serious safety issue, and I need new tires before an incident happens. My contention is this; Cadillac is ignoring the underlying problem; blaming it on worn out tires, when in fact there is a major problem brewing. Now I will replace these tires, but the point is Cadillac really should be. They also should actively be reviewing the car front end for defects; the type which deteriorates critical safety components on my car. I am asking for help in this situation because I am very concerned for my family's safety in riding in this car.

Took car to dealer four times for rough shift problem when cold. Escalated problem to customer service when told there is no way to fix problem. After detailed conversation I was told it could be escalated to a Field Rep but he would give me the same answer, if he is not too busy to speak with me...

I was driving my 2003 Cadillac CTS in a parking lot, doing approximately 5 MPH while making a left turn. When the car turned itself off. I was charged $1,500.00 to replace the Power Steering Gear Rack.

In June of this year, I purchased a 2004 certified preowned srx. I have had this vehicle leave me stranded on the road three separate times directly after the dealership reassured me that the vehicle had been fixed. It has been in for service on six different occasions it has also been towed five times by roadside assistance. I feel very unsafe in this vehicle especially being a mother I do not feel safe driving it with my children I have no idea of when it will give out on me and the ongoing issue has been my steering wheel completely stiffening up on me to the point where I can not turn the vehicle left or right I have been driving once already and this has happened almost causing me to cause an accident in the street. When the locking of the steering wheel happens the car loses power and completely shuts down. I travel very frequently and the dealership has made this a complete a total nightmare for me. I had to beg to receive a rental car while my car was being serviced, I have missed several days of work as a result of this, the dealership is literally trying to force me back into this vehicle and I am scared. I am scared for myself as well as my two small children.This vehicle is still under warranty.

i have a sts 2005 cadillac with 24,000 miles my tires are completly bald. i question the tire or mileage since i leased this car new. i had lots of cars and my tires were never bald at 24,000 miles. i called gm and thay were not any help.. i have a honda with 45000 miles tires look new. plenty of threads..

Driver door handle part ordered several month ago, and has not arrived at Cadillac Turnersville N.J. This part is needed for safety to open the door and to also pass inspection of auto. Part# 16619641. I ordered it two month ago.

Door can't be open from the outside without this part. Several Cadillac Dealers also do not stock this part.

Liar Liar pants on fire! Those are the last words I actually said to the Customer service manager at the call center today. My issue: Brand Spanking New 2007 Black on Black totally loaded (yes every option) Escalade, Day after picking up the truck the power assisted running boards are not working. 6 miles on the truck. Now after 6 trips to the dealership and many calls with my personal customer service rep All the promises that were made have not been kept.

Their promise (I have detailed records of conversations and I know for a fact that GM records their phone calls but they will not review what the rep actually said to me while I am on the line, there answer Sue GM to hear the tapes.) MR. x Right now we have no fix for your problem but our techs are working on a solution, Since you have had the truck only one day before you had a problem we will repay your lease payments.

OK THREE PAYMENTS LATER my truck is finally fixed (I do not want to forget that GM knows my wife is very pregnant and I have falled out of the truck due to operational malfunction so I am very nervious about preggo wife getting in and out of truck) NOW GM IS ONLY GIVING ME 500 BUCKS. A big slap in the face since all the miles put on truck has been to drive back and forth to dealership.

1700 miles at 9.5 mpg at $2.95 avg ppg (price per gallon NYC regular)that is a total of $527.00 Not to mention the mistreatment of customer service center to me (really bad very nasty) and to boot It took over 80 hours for a manager to contact me when I complained about the way I was treated. 68k truck zero customer service. I give up the only way I win is to never buy another GM car or truck ever agian + I am cancelling my GM credit card.

In December of 2006, I purchased a 2005 Cadillac Escalade from Miller Madza-Kia-Suzuki.

The vehilce had less than 20,000 miles and was sold with Bumper to Bumper warranty. I asked the salesman if the vehicle had been in any accident and he said no and he provided a Car Fax to show proof that it had not been in any accident. About one week after purchase, I took the vehicle in to Rountree Cadillac to have front light replaced and the mechanic told me the vehicle had been involved in some type of accident. The Body Shop gave me an estimate on everything that he found that needed to be repaired, that warranty would not cover because of prior damages and the vehicle had been repainted in some areas, he said that he would call the salesman at Miller Madza to let them know. About one week later, I took the vehicle back to Rountree for the Power Steering, Sun Roof making noise, the ignition buzzer not working, the back up indicator not working, the DVD/CD changer not working, the back radio control not working and a wire hanger inside under the front bumper. They told me most of this was warranty work but refused to repair the vehicle because it showed evidence of it being tampered with and in some type of accident that would void the warranty. Because of the relationship between the two dealerships they would not give this to me in writing. The Shop Supervisor or Service Consultant gave me a print out of what they found wrong and said they would again contact Miller Madza. After not hearing from either, I called the owner and told him what was going on with my vehicle and that his manager had said they were not going to spend any money on repairs. The owner asked me to drop the list of repairs needed to him and he would look over it and get back with me. He did not get back with me, so I went by his office, he asked me when could I leave the vehicle with him so that he could see what was wrong. I left the vehicle with him at that moment and he provided me with a loaner car to drive. I was told Miller Madza took the Escalade to Rountree Cadillac for repairs and they would not repair the vehicle because they felt like it had been in an accident and most of the bumper to bumper warranty had been voided. Miller Madza took my vehicle somewhere else to be repaired as of today it has been gone for three weeks, no one has called to tell me where my vehicle is or what is going on with it, I have to call them for information and get the run around.

Installed a Remco transmission pump on a 2001 Cadillac DHS. Consquently the transmission burned up and could not determine if the cause was the transmission or the Remco pump. After learning a Remco Pump had been installed on the transmission, Cadillac advised the Cadillac dealer who was working on the vehicle that our vehicle warranty had been voided since we had installed an aftermarket item on the transmission. Remco (the after market item market mfgr) says Cadillac cannot void the warranty for that reason, due to protection by the Moss-Magnuson Warranty Act. But Cadillac did and I was forced to pay $3884.94 for a new transmission. If indeed Cadillac was at fault, think they should refund the monies I have expended for this repair.

Transmission had to be totally replaced at a cost of $3884.94

The use of many (more than 30 on the cadilac suv) led lights for brake and turn signal. I was behind a Cadilac suv at dusk and the led lights were totaly blinding, I could not even see other things around me. This is a hazard and needs to be addressed. Is there a regulating agency that states how bright rear lights can be?

Cadillac CTS 2006 bought in spring of 2006 . I was driving down the highway when I heard a loud sound on my roof. When I stopped I could see my sunroof had imploded. it was like a volcano going up and shattering out.. obviously not from something landing on the roof. I tried to call the dealer I bought the car from, Brown Bros in louisville, but they wanted to charge me 2.5 times what the body shop my insurance company recommended uses and they wouldnt even give me a rental car for the time my car needed to be in their shop.

I had to have the sunroof replaced. glass removed from my hand. My car needs painted but I cant afford that right now and dont want the insurance claim. so I have a car with less than 5000 miles that is far from new. I am out a day of work dealing with this and I really need a paint job.

We bought a 2005 XLR in April of 2005. It is a new $76,000.00 vehicle. From two weeks after the purchase, the vehicle has spent over 40 days in the service department and has had over 8 major repairs. We have put on more then 1500 miles to take the vehicle to and from the dealership for repairs. We contacted Cadillac and complained about the difficulties with the car. We asked them to replace the vehicle with a new one and have them take it back.

The mileage on the car when the first problem occurred was only 250 miles. Cadillac customer service said so what, just keep taking it back to get it fixed. They kept routing me to several different people who refused to help us. Finally, We involved the BBB Lemon Law and contacted as well as documented and filled out the appropriate paperwork. After a couple of weeks passed, Cadillac customer service called and said they were sorry about the car and offered us an extended warrenty!!!!! The car was still broke at the time and still in the dealership which is 170 miles from our home.

I asked if they were joking? They said no. I called the BBB back and told them what they said. They continued to provide information and said that they have classifed our vehicle as a lemon and they would pass on this information to Cadillac. Another week or so goes by and cadillac calls and says, there is nothing they can do and we should take the extended warranty! I said they were crazy and that we would pursue this. Finally after many phonecalls, Cadillac called us and said they would replace the vehicle with an identical one.

My wife and I were happy. After another week Cadillac calls back and says they will not provide another car. I said there was one in another state not much farther. They said that the dealship refuses to do the exchange. They said they will not offer another replacement car and now they were work on repurchasing!

First before we go any further, The settlement up to this point though also included a mileage usage. They want to charge us for mileage usage based on 2100 miles. WE explained that we didn't put on those miles. The miles were put on because the car was broke and had to be driven to the dealership. 80 percent of the XlR miles were to and from the dealership for repairs. Cadillac didn't care! The vehicle now has 2500 miles on it and is sitting in the garage with electrical problems. WE cannot drive it for mileage reasons as well as problems, yet we still have to pay insurance and payments.

Now repurchasing has started and now they want to deduct another 3000 for something the dealership did when we bought the car. They stated the dealership overinflated the price of our tradein. I said no they didn't. We traded in a 2003 Cadillac Escalade EXT Loaded with only 6000 miles on it. It was in perfect condition. Not a scratch or dent or ding. The interior was immaculate. They wont tell us how much the dealership resold the vehicle for nor do they take in to fact that we paid full price for the XLR except for a 1000 dollar rebate at the time. Cadillac still refuses to agree to the mileage and this overpayment issue. They have given us nothing but a nightmare with rude and disrespectful phone calls. They are changing the rules to suit there needs and don't care or stand behind there products.

As a result of the XLR being a lemon, my wife went out and purchased a new car to drive while the cadillac was being repaired so often. Cadillac was also being difficult on their rental policy and wanted to charge us for rental use while the XLR was being repaired. We are out thouands of dollars for payments and insurance as well as time and money for gas. We are out a windshield for our other vehicle when we went to go pick it up. I personnally made two of the trips to pick up the car when it was fixed, only to find out it was still broke and had to leave it at the dealership. We are so stressed and upset with this whole experience. We will never ever buy another GM product again. We will continue to fight Cadillac for what we believe is right. We started out with a brand new 80,000 dollar car and ended up with a piece of junk that cadillac cares less about.

After thousands of dollars, upkeep with scheduled maintenace, still I have many problems with my cadillac catera, the most recent is the transmission. It failed on 09/09/04, I had the transmission serviced at 50,000mi after the engine was replaced. Before that there was an engine oil coolant leak, in which they pretended to not know of. I have made a complaint with NHTSA, someone has written their complaint exactly as mine so I know this is a lemon car. Cadillac thought it will be a remedy to give me $1500.00 owner loyalty certificate.

I purchased a 97 Cadillac Deville with 11,ooo miles expecting a quality car. My car has been consuming excess oil after about 30-40 thousand miles. The car now has close to 97,000 miles and the problem has not been resolved. Many other cadillacs of all years and style have been consuming oil, including 2003 models. It has not been brought to the pulics attention yet, and I have heard myself dealership telling people it is normal and no big deal. I have spent a lot of time trying to fix this probelm and trying to get acnoledgement that it was a problem

My engine has gone through decarbonizing, parts have been replaced, which took one month to complete. I have another apointment for decarbonizing. I have paid a lot in deductables I have added oil between 3,000 mile oil changes, and have had to drive lesser quailty rental cars. My time is important to me and proving it was burning oil, any trying to resolve this problem and getting nowhere is very frustrating. I have read letters on the internet by other who have had this problem, some resolve some not. But I know it is a problem across the country.

This first started in March 1999. We wanted an affordable luxury automobile, and we were impressed by our test drive of a 1999 Cadillac Catera, so we ordered a fully equipped ivory white version, with dealer-installed rear spoiler. The car looks somewhat bland, but attractive, but from the day we drove it out of the showroom, there were problems. Rattles, rattles, all over the place, and as soon as some were eliminated, others appeared. But the worst part of it all was the awful quality control. We had half a dozen cooling system failiures, four battery replacements, replacements of an assortment of parts that included the ignition lock, brake light switch (a serious potential safety hazard), oxygen sensor, and gas cap cover. In addition, we suffered from mysterious and annoying driveline noises, spongy brakes, increasingly poor steering wheel response, and a strange vibration from the transmission stick.

Although the local dealers were reasonably accommodating, they could never quite get a handle on the extent of the troubles. As of the day the car was turned in at the end of the lease, and after 24 service visits, the car still shuddered when applying the brakes at 45 miles per hour, and the transmission stick rattled at that speed during breaking and over bumps. The radio still couldn't remember a station when you turn it off, and various and sundry rattles still persisted. Worse, when the dealer fixed a damanged door jamb, they broke a fitting on the inside door handle and tore some of the rubber molding.

This is but a small part of the ills that plagued us with the 1999 Catera. All Cadillac would offer when we repeatedly asked them to buy it back was an insult, an offer of a $2,000 incentive towards purchase of another Cadillac. Fat chance. General Motors, you lost a customer for life with this turkey. May 2003 Update: Before the vehicle was returned to the dealer at the end of the lease, I had it inspected by a certified mechanic and was stunned to discover that the problems were worse than I imagined, with serious defects still present with the brakes, driveline and steering mechanism. In short, the car was unsafe to drive. Note that this mechanic is not in the business of doing repairs himself and thus isn't inflating the severity of the defects to make some money. Actually, he provides consulting services and serves as an expert witness for a local lemon law attorney.

Upon learning that GM Chairman Jack Smith was retiring on May 1st, I wrote a letter to him, not expecting a response. Early in May, someone from the executive office called and said they had reviewed the information but could not grant my request for a few refund because I no longer owned the car. As if that had anything to do with it. Clearly, GM is not capable of satisfying the many disappointed customers who have been inconvenienced with this defective model.

Purchase a Cadillac Deville 2001 model with full warranty. Dealer did not disclose that vehicle had transmission problems. We began experience problems with jerking after about seven months. Vehicle has been in the shop nine times without being fixed. Each time the vehicle is returned the same problem reoccurs. Dealer nor Cadillac will take responsibility for having the vehicle fixed even though it was under warranty when the problem occurred. We are paying for a Cadillac that is unreliable, that we cannot take on an extended trip with any degree of comfort. The last time it was in the shop the dealer had it five and half weeks and it was returned with an additional 654 miles.

My wife drove the car to work and it started jerking so badly she was afraid for her life as well as other drivers because she was unsure as to what was going to happen to the car. The car grabbed so severely during the jerking period that the seat belt tightened. Cadillac's customer assistance center tells us that they can'do anything because Larry's Carland in Blackstone, VA, where the vehicle was purchased will not give them cause to repair the car. Everytime it goes to the shop they fix something other than the transmission itself.

The dealers have had this car almost as much as we have. I feel that I am paying for a car that is unreliable and cannot be safely driven. I feel that Cadillac should either replace the car or the transmission since the problem occurred under warranty. The car was purchased in March 2001 and the first time it went to the shop was September 2001. When my wife called the Cadillac Assistance Center, the first two ladies promised to help but did not follow through. We seem to get a different person each time we contact Cadillac.