Cadillac Escalade

I bought the best coverage for my 1999 Cadillac Escalade, at least that is what I thought. I had my car for just about a year now and had 4 things wrong with it. Two of those thing I fixed myself, which was a gas leak and a spring job which both was not easy. Okay, so here is my problem. I went and got my car looked at and they found a front wheel bearing bad. Ok, no problem right? But the best coverage doesn't cover it. Wow, $152.10 a month and it doesn't cover it? Again, wow. Okay, it cost me a little over $590. Well after bitching a little, I got a month of a payment of...Now here's another big one, now under their Cadillac coverage it says all about the electrical about how things go in these cars. Now my dash goes and it's not covered. Another big item on this car, but no coverage and I have never been late with my payments or have I took it in for any small things.

This might not mean too much to some people, but when you pay, I feel like I am being robbed. A brand new car coverage cost just over $3000 and I'm paying just over that. So to all who are thinking about buying this, you can change your starter cheaper than the cost of this coverage.

I bought a pre-owned 2008 Cadillac Escalade ESV under warranty and had problems within 12 hours of driving it off the lot. There is some sort of electrical problem. I replaced the battery 2 or 3 times after only having the vehicle less than 1 year. Multiple jump starts and multiple times, I were stranded on the side of the road. I had a claim initiated. I traded it in after being stranded on the side of the road for the 10th time and missing my daughter's soccer game. I had it towed to the dealer and was waiting on a response for the claim. I traded it in November 2011 and have been waiting on someone from Cadillac to contact me. I keep getting the run around and being blown off. I called multiple times to inquire, but keep getting blown off. I would like an answer to my claim.

My 2009 Escalade brought right out of showroom is a lemon. My vehicle has been in more than several times for ongoing unfixable problems. I dealt with corporate and they refuse to help me. Last time I got stuck engine problem the GM service came out and witnessed major problem said to have the Escalade towed in to dealer. On Monday when I called the dealer, they refused to see the vehicle on star even says the vehicle has problems and no one will look at it and the car is still fully under warranty.

Let me make this clear, our local dealership has been wonderful. Our complaint is with General Motors. Last year, we bought a GM certified Cadillac Escalade. 3 weeks ago, the stability/traction computer module stopped functioning. To date, they have not been able to procure a replacement part and cannot advise as to when one will be made or become available. Their inability to fix our "supposed" 2007 GM Certified Cadillac in a period of 3 weeks is inexcusable. Their parts procurement division is a joke when they are not able to even tell you when they can expect the part in. Repeated calls to the District office give you a full voicemail and/or a scripted returned call message back with the same canned answer. They have given us a non-4 wheel drive 4-door granny car to drive to use for kids and car pool in the middle of winter on icy roads in WI. Certainly not comparable to the vehicle we paid for and with no end in sight.

Think out of the box people, take one out of an unsold used or demo car and then replace with a new part when they are available. Putting people's cars back on the road is what "excelling at customer service is" (their marketing tagline), not what they are doing.