Universal City Nissan

I was searching for a new car. My plan was to visit as many dealerships as required until I could get the deal I was looking for. I pulled a copy of my credit report in Feb. in preparation. I brought a copy of the report with me to Universal City Nissan. I was asked to complete an application in order to show I was serious about purchasing. I did complete a credit application but had a 5-minute conversation agreeing that they would not pull my credit until we could agree on a sales price. My credit score was lowered because of the extra activity.

hey told me they would call me the next day which would be 09/02/09 and let me know wheather the bank approved my loan or not and I even told them that doesn't make any sense,"How can you guys make me sign a contract for a car I'm not going to take out from the lot today?" and they simply said "So that we dont loose the $500 bonus that will expire today" which pretty much didnt make sense. So they called me on 09/02/09 and told me that i wasn't approved but they still have the contract that I signed for on 09/01/09.

I am daughter and Power of Attorney for Joe ___. On or about January 26, 2008, my father's son in law and step daughter came to his residence with a salesman from Universal Nissan. He(my father) was asked to CO-SIGN for a vehicle, which he did. Unbeknownst to him the documents actually list him as owner not co-signer. He never provided any background info; such as income, job status etc. According to Nissan Motor Finance, all the information in their file, purported to be my father's information is false.

Once the contract was signed, the salesman gave the keys to the son in law and step daughter. A copy of the contract was not furnished to my father. I later obtained a copy. I cannot believe that Nissan would have qualified my father who is 79 years old, with a sole source of income of $900 from SSA. for a $500+ monthly car payment, even as a co-signer.

Once the son in law and daughter took possession of the vehicle, I believe they made one payment. They subsequently moved, providing no forwarding address. I contacted General manager Bob B on July 1, 2008 after notices started coming regarding loan default. I inquired into the validity of the contract and asked his assistance. He never called back. It is my understanding that the vehicle was located, repossessed and currently accumulating storage fees. Once sold, my father, not Nissan, not the step daughter nor son in law, will be held accountable for the balance due, if any. Collection action will follow against my father. Financially, my father is in no position to be responsible for either. Given the manner in which it was handled. ( No pre-qualification/verification of income of either party)

I signed a document they presented to me saying that I knowleged that I needed to show a liability insurance for registration purpose, now they say that this document was an insurance they were selling to me.

This dealership hase many many commericals claiming that :your job is your credit" when i went down there to get a car, i showed them my paycheck stub showing i made enough money. I also worked at my job for over 2 years. before they would even show me a car, they ran my credit and told me that they couldnt do anything for me. My credit was not that great and that is what we went there for. I then left this delaership and went to another where i was able to purchase a car.

When i bought this car the vehicle came with the manufacturers alarm system. The finance manager sold me a Code alarm system for the mount of 221.00 dollars. This guy told me that if my car was ever stolen as long i owned the car the alarm company would give me 2000.00 dollars plus 500.00 dollars in personnal items with proof of loss. My car was stolen in the month of june 2004 and was declareed a total lost by my insurance in july 2004. The vehicle was never recovered.

I tried filling a claim with code alarm as soon as if found out the car declared a total loss. I was informe by the alarm that I couldnt file a claim because my alarm policy was only good for one year after the car was purchased. They also faxed me a owners manual for my alarm system that they said i should have received from the dealer where I bought the car from. It does state that the alarm policy is only good for one year. I personally spoke to a finace manager from the dealer the following day and informed him of my situation. He refered me to the person who sales them the alarm systems. I faxed this person a copy of my sales contract & police report as he requested. After abouta weekhe called me back and informed me that he spoke to the code alarm company but couldnt do anything for me but install a new alarm system on another car when ever i replaced my car free of charge.

I filed a complain with the better bussines bureau on 9/2/04 and till this day universal city nissan has not responded.

All I want them to do is give me my $1500.00 back when I give them the pink slip. Phillip wont return my calls anymore and tells me he has no power to do anything but yet he was the one that made the deal.

I bought a truck about 6 months ago and a week after I bought the truck I noticed that the rear driver side tire was flat, as I looked closer I noticed that there was a huge tear in the tire and a piece of the tire was mssing. I then took the truck back and requested that they replace the tire at no charge to me. The financial manager then accused me of hitting a curb or something, but hwever if I had done so there would have been scratch marks on the tire and there were none present. So then he proceeded to inform me that I may have to pay for replacing the tire and at that point I argued with him and they finally agreed to repalce it at no charge and they would call e when the tire was in due to the fact that they had to order it. I never heard back from them and when I did contact them they had no record of the incident. And about 1 mpnth ago I went to have an estiamte done on the truck for a lift kit to be put on and the estimator where I took the truck mentioned that the front end of the truck was no aligned correctly and the frame was bent. I continued to contact the dealer and all I recieved was the run around. As of yet I have not been able to get this resolved.

I purchased a pre-owned 2002 Nissan Altima at Universal City Nissan on January 12, 2003. My credit is not that great, but their motto is "Your job is your credit". For the next two months I received phone calls at work and home regarding not being to find finaning for my car. The calls were constant. One minute, they think they found someone. The next minute, they couldn't. On March 13, 2003, a tow truck company came to my door at six am in the morning saying they were from Universal City Nissan. They took my car. My father had a conversation with someone from the dealership the evening before stating we would bring the car in the following day. I was refunded my down payment minus the 300 tow fee. Not to mention sent to Gardena to pick up the remaining items in the car. They are calling this an unvoluntary repossession, even though I wasn't financed.

I traded in my vehicle which was a 1992 Honda Accord Station Wagon and purchased a 1997 Nissan Pathfinder LE on December 30, 2001. I owed $6000.00 on my Honda Accord which Nissan paid off. The purchase price of the 1997 Pathfinder was 22,613.00. At the time of purchase I asked the question to Carlos Mison, Finance Manager if the car had ever been in an accident, he stated that the car had not been in an accident but the car had minor frame damage which was possibly from hitting a rock. He stated that the damage was so minor that it was not noticeable and if the car had serious damage that Nissan would not have it up for sale. That comment made since to me so I was persuaded and said okay. After driving the truck for more than a week I starting here a clicking sound when I pressed on the accelerater. I decided to take the car to have it inspected and I was informed that the vechicle had been in an accident on the right side with major 100% frame damage. The job of the workmanship was very poor. The paint job was poorly done, the muffler and be repaired (welded) and the front frame had battery acid drips where the frame had rusted where it would lose the intergrity of the frame.

I went to Universal Nissan last night to speak with the General Manager, Bob Bailey who was not available. I did talk with Ken another manager and the sales person who sold me the vechicle, his name is Shervin Khosravy. I requested that I turn in the car and be refunded my down payment, document preparation fee, selling fee, sales tax and my trade in and license fee. The offer was denied by Ken, which I'm not sure of his last name but he's a manager. They offered to put me a another Pathfinder which cost 21,000 was less than my damaged car but they request an additional $2500.00 when I already put $2700.00 down plus my trade in of the Honda, the 2nd vechicle was less than the first and they are request more money which I don't have. I stated that I would like to have my refund and go some where else because I was misinformed, persuaded or lied to. I feel I was mistreated and need your assistance. The total price of the car with financing equals $35,337.77 with 100% frame damage and I would like a refund.