Fairfield Toyota

I just bought a Tacoma from this dealership last week. I got home and realized they had given me two extra keys and clickers but the keys were not for the Tacoma. I went back to return the two keys and get the extra key that I thought came along with my Tacoma. I was told by Alex the sales manager that he would have to look and see if there was a second key and that I would need to check back with him in three days. Seemed pretty strange to me that I had to wait three days and when I asked him about this, he said it was because the Tacoma that I had just purchased had just came in that day and so he needed to look for it. That should have been the first indication that I should've cancelled the deal but my head was not clear as it usually is as I had just laid my mother to rest two days prior.

So now three days goes by and my husband goes down there and is told there is no key and that he would need to pay for a key as well as the clicker that we thought was going to come along with the Tacoma. My husband said, "Well if I have to do that, you can just take the Tacoma back", and of course he was told, "Sure, bring the Tacoma back and park it on the lot but you will still need to make the payments". After my husband went back and forth over this, he was then told by Alex to come in on Friday (Black Friday) and a key and clicker would be provided and also for the trouble he would give us a discount on running boards for the Tacoma.

So now today is Friday, my husband had to work but I went on down to see Alex the sales manager at Fairfield Momentum Toyota. As I walked in the door, there he was behind the desk texting away on his smart phone. As I stood in front of him, he didn't bother to look away from his phone so I told him I was there to get the clicker programmed for my Tacoma and order running boards. Alex responded by saying no, I had it all wrong that I needed to go back home and wait for his phone call! I became very frustrated and began to tell him, I'm here and told my husband for us to come back today and I want to take care of this now as I can not keep coming back day after day and that is not the way to do business. He then told me that my husband was told the right way to do it, and that I was not doing it the right way. I then told him I regretted doing business with them and that I would've noticed the red flag on that first day but due to my mother's funeral just two days prior it had impaired my judgement and that I simply can't keep doing this right now! So I walked out as I could feel I was about to start crying.

I went to my Tacoma, pulled myself together and returned inside the building where Alex was. I then asked Alex if I could get the clicker for my Tacoma programmed at least. He then said to give him my keys. He walked away and when he returned I told him for the record he did in fact tell my husband to come back today and again he argued the point that that was not the case, then he went on to tell me that he would have the clicker programmed and a key cut (as I was only given one key) but that would be it and there would be no discount on running boards because he was finished with me! I then said no, you must keep your word as you should be a man of your word. He then told me if I said one more word he was going to charge me $500 to get the key and clicker back.

Of course this really sent me over the edge and I started yelling at him that this entire thing has been a scam, as in the beginning he instructed us to come back three days later for the key and clicker only because then it would be after the cooling off period and the Tacoma deal could not be cancelled. He told me if I said another word he was calling the police on me and I told him to go ahead because I'm going to say what I need to say. I went on to tell him he can not just cancel the discount when he was the one who said it would be given. I asked him what type of man is he and he doesn't keep his word. All along this little excuse of a man was yelling back at me, he called me a fat woman.

I stood there crying and I told him I was not crying because of him because he was nothing to me but rather I'm very emotional right now because I just lost my mom last week. You think this man would have had a little compassion but instead he continued yelling back at me, screaming that I need to respect him and sticking his chest out as if he were going to fight me and continued to call me a fat woman. My response to him, a jerk off with little man syndrome!

It was awful, at least another salesman there came to my rescue and kept yelling at him to stop yelling at me and also kept saying she's crying let her be, she just lost her mom, stop, just stop! What a horrible sales manager Alex is, also a horrible person. I am disgusted with the way I was treated. It's hard enough right now dealing with the loss of my mother but then to have this excuse of a man yelling at me and calling me names takes it to another level.

I had service done on my Tundra. It was not fixed right. They kept telling me to bring it back but when I did take it back for the last time, when I got home my springs were broken and my engine check light was still on. I ran it for a couple of days and it quit on me. I went and bought another one but it wasn't from there. My family purchased six cars from them. Why I got treated that way, I don't know. We take our business elsewhere.

In 2005 we bought our Toyota Tacoma from Fairfield Toyota. At the time we were offered a money back gauranteed extended warranty. This basically stated that if we did not use the extended warranty after our normal warranty wore off, then we were entitled to our full money back.

As then end of the extended warranty approached, I called Fairfield Toyota to find out how best to go around submitting my paperwork to get my money back. I talked to someone in financing first. I was told that it is no longer Fairfield Toyota and is no longer owned by the Barber Auto group for which the extended warranty issue was issued under. Instead it is now Toyota of Fairfield and owned by Momentum Auto Group. I later talked to Accounting who says they would have to dig up the original paperwork. I still sent my copies of paperwork to both the dealership and a PO Box they had told me to send it to. I sent it certified mail. The dealership signed for it but the PO Box came back unclaimed.

After never hearing from the dealership, we opened a claim with Toyota who said the dealership would contact us in three days. Never heard from them! We have talked to several different family and friends who are lawyers. We will now either take them to small claims or file a class action against them. One reason I am writing this is to find out if there are others who experienced this so we can go ahead with the class action.

One of the kickers in this is that all paperwork that was givent o us is under the Barber Auto Group. Barber was under Thomasson. Momentum bought Thomasson which Barber is part owner in Momentum. A bunch of shifty changes to try and get away without paying. I will get them in the end though. If need be, I will also contact the news stations to call them out and embarrass them. Post if you have had similar experience.

I must tell you that I just had my Avalon serviced at Fairfield Toyota and they were excellent. This is not the first time I've had good service, right down from Sheila who wrote the work order, but this also includes the courtesy driver who took me home. This is my third Avalon and 5th Toyota purchase. I'm a happy camper.

Then of cousse had to deal with the recall issues of the gas and brake pedal. Not feeling like I have a safe car for my 35 mile each direction commute...but am stuck with it.

Then one day in May, went to my car after work to drive home and the radio would not work. Pushed cd eject button and the Radio came on...then tried to get am station, radio went off. Also had no display on the stero as to show am/fm disc usage. Called toyota and they said they had to SEE it not working to do anything. What is to SEE when a radio quits working...ITS NOT DOING ANYTHING!! So, randomly the radio started working again...and all was fine. A few weeks later, same thing. Radio went all haywire..so I rushed from Martinez to Fairfield so they could "SEE" the radio not working, because I would like TOTALLY LIE about this to cause me stress...!! So they said they would order new one to replace it since they were able to see it not doing anything.

Took car in to have radio replaced on June the 9th...Now that morning I had bird droppings on my car so I hosed it off...then dropped car off at Fairfield Toyota. After picking car up and driving STRAIGHT HOME...it was then that I saw the DENT in my drivers side front wheel panel. VERY UPSET..I called toyota and of couse by then they were closed, so I had to take car in next morning to show them dent. Had daughter as a witness as to when I found the dent. Akie was very nice at that time and said they would set up service to have the dents repaired the next week....that would be today. So again, up early...drop car off to get the dent that THEY PUT THERE...fixed. Wait all day for call. When I did get call, the message I received was this.."If it were my car I would be satisfied cause its almost good as new" Per Akie..!

So I go to pick car up and THE DENT IS STILL VERY VISABLE!! More than a dent it is like a wrinkle down the side panel of that piece. Natuarlly I got very angry and upset as by this point and time I am tired of dealing with the crap I have had to deal with on this car!! The Bald service "customer assistant" had the nerve to look at me and ask me "what is it you want us to do?" ????? To which I am assuming I rolled my eyes in anger and disgust as his next comment was this..."DONT ROLL YOUR EYES AT ME MA'AM" I AM customer service at my job...its what I do alllll day long. And I dont deal with the best of the public in what I do. I would NEVER EVER in my years of dealing with the public had ever said that to an unhappy customer!!!! In the end, they are going to try again next week to make it a little better, but bottom line is my car now has body damage that should not be there but the will not replace the panel to make it back to the same condition again. They can only try and repair it to the best of their ability. They cant even guarantee they will be able to match the paint if they have to sand the fender to fix it properly!!?? ITS A TOYOTA>>>??!! WTH

I will NEVER EVER buy another Toyota. This is my 3rd one...and I am done after the way I have been treated. Im just supposed to keep taking the car back over and over and each time something else happens. And I am still gonna have to pay them the rest of the 20 thousand dollars while they continue to treat me like garbage. How do I get a job like that? In fact, never mind...I could NEVER do a job like that. I have too much pride in my customer service skills!!!

On March 25, 2010, I bought a Tundra. They told me that it was not in stock, but they located one and they would get it in two to three days. I completed a sales contract and we both signed it. I checked it in three days and was told that they were having problems with the transport company, but that I would get it in three more days. The three days went by, and still no truck. This game went on for another week. On the last day of the sale, I was told that the truck I bought did not exist. However, they found the exact Tundra I wanted but I had to complete another contract, which I did.

The same game was played again for two more weeks. Finally, I was told by Toyota that the person who transports trucks for them was an independent business and requested cash or cashier's check as he had not been paid for the last two transports he completed. In the end, I was told that I would not be able to get the truck and the sale was over despite completing two contracts.

I contacted Toyota's corporate office to file a complaint. They took my statement and told me that I would be receiving a phone call in three days. In typical Toyota fashion, I did not. So, I called today and asked about the outcome of my complaint and they said there is nothing that can be done at Toyota level. When I asked to talk to a supervisor, I was told that their supervisors do not take phone calls, but they would be glad to take any further comments. But that would not change the outcome of my case.

I bought my 2007 Toyota Prius Touring Edition at Fairfield Toyota new and added additional warranties. At sale time, they tried to add extra charges. After more negotiation, they honored their original sales price and I bought the car. The first several oil changes went well and they stayed within a standard price. On my last oil change, around 25,000 miles, the service department began to add extra charges on my final bill. Again, I had to negotiate with them to take the charges off. Also, after the 25,000 mile oil change, I ended up with a flat rear tire. At this point, I was suspicious of the motives of this dealer.

There was also an item that needed to be replaced since the time of purchase and it was very difficult for me to get them to honor fixing it. I did get a service writer to have the item replaced under what she termed a customer satisfaction warranty. I explained that the car is well under warranty and it should have been fixed at car delivery. That issue was clearly resolved but the behaviors of the dealership staff were concerning to me. I just called them on Thursday, March 11, 2010, for a price quote on the standard 30,000 mile service for the 2007 Toyota Prius Touring Edition. Getting connected to the Service Department took two callbacks.

I identified to the person who answered that I had a 2007 Prius Touring Edition that I bought there and needed a quote from him for the 30,000 mile service. There was a slight delay and when he returned on the line, he quoted me a 30,000 service on an entirely different model. I corrected him and he paused and then said, "Oh, that is going to cost you more." I was quoted a price between $345.00 to $450.00 depending on "what they find wrong." I then called another dealership and they quoted me $245.00 for the service and could take the vehicle in same day.

I did call the service writer at Fairfield Toyota back and asked him why his price is over $100.00 higher than a 30,000 mile service from a competing dealership. He told me that there is no standard between dealerships and they charge this price because that is what the market can bear. So, here we are, in a recession where many people are probably forgoing their regular maintenance and a representative from Fairfield Toyota in Fairfield, CA tells me that the market can bear whatever they choose to charge and that is their standard of charging.

My trust and belief in this dealership is totally gone and it is apparent that they are using price gouging techniques. I now believe that I was totally taken advantage of by this dealership since I bought this car and have serious concerns about their honesty and service standards. They have also failed to produce documentation on the exact extra warranties I purchased on the 2007 Toyota Prius Touring Edition. The local dealership I called told me that they have access to all records since I bought the car new at Fairfield Toyota and will go over with me exactly what I have in extra warranties when I bring it in for the now scheduled 30,000 mile service.

I am never going to return to Fairfield Toyota and suspect that there are many others who have had the same experience with them.

I took my brand new RAV-4 for its 1st service, when I took my car, I saw oil stains on the carpet as well as side railing. As I complaint, they steam wash the carpet which did not remove the stain but mask it to some extent. The stains came back after few weeks.

On the next oil change, I mentioned that I don't want any stain on my carpet when I get it back. And once I received my vehicle, I got more stains on my carpet.

I am furious! I got a call few days later from a caller that if I am happy with my service experience. I said NO emphatically and the call said I have the manager to contact you. I did not hear from anybody since.

I have to buy a new set of carpet. In addition, I have to bear with the problem of taking my car into another dealership not knowing which one is good.

I went through the main Toyota website to build a car. They then referred my requested car to the Internet Sales Department at Fairfield Toyota. Ron Sampson was the representative that answered me via email. He gave me a quote of $24.414. I emailed him back saying that I wished to verify that he was talking about the car that I had built on Toyota.com. I listed the packages that had been chosen in that same email. He confirmed via email that the car I had requested could be sold to me for the amount originally quoted. So I made an appointment with him to pick up the car. On arrival at the dealership he showed me to a car that was not the one I had requested...the packages I had requested were not included in this car, no leather, no navigation system, no rear spoiler... I was then told that that was not the car that I had ordered. I produced copies of all of the emails and a copy of the Toyota.Com info page that listed all that I had requested to be included with the car. He then stated that that was not the car he had made a quote on and that he did not know what option B at Toyota.com meant. Sue Keen, manager of the Internet Division joined in and stated that they were unable to stand by the original quote. Though I did buy a car from them at a much higher quote, I would never trust them with an internet quote and I will never purchase a car from them again.

My husband and I purchased a 2006 Chevy Trailblazer from Fairfield Toyota July 1 2006. On that day we also purchased an extended warranty that covered the vehicle bumper to bumper for 100,000 miles or 72 months, whichever came first. At the time of signing no paperwork involving the extended warranty was given to us. In November of 2007 we took our trailblazer into the local Chevrolet Dealership for what sounded like a high pitch whine and squeel at idle that also got louder upon acceleration. We were told by the mechanic that it was the Idler Pulley and Idler Pulley Bearing that needed to be replaced. The amount of repairs was quoted at over $700.00 and the WARRANTY was only going to cover $151.50 of it. I was blown away.

We paid $3104.00 for this warranty and they are only covering $151.50 of it. I asked the mechanic who handled the claim why they weren't covering all of it and I was informed that thats the only portion they would cover. I took my vehicle home and discussed it with my husband. Something wasn't right or fair but we didn't know what the warranty covered and didn't cover as we never recieved anything from the company itself informing us of Coverage. I called the mechanic back that next day and asked for the Warranty Companies contact information. Upon recieving it I placed a call to the number provided to me. A woman answered and after spending 20 minutes explaining the issues at hand to her she informed me that they didn't handle that and that I would have to call the dealership of purchase and find out what my policy covered and didn't cover. I hung up with her and called Fairfield Toyota. Speaking with three different people before finally reaching the voicemail of the person I was suppose to talk to.

I left a brief but definitive message and my number. I recieved a call back within 2 hours. Only to be informed that there wasn't anything that she could tell me other then she would get the Warranty information out to me as soon as possible and told me to call back to the warranty company itself. In the course of a day I made about three rounds of calling between the warranty company ( Century Automotive Service Corporation ) and Fairfield Toyota. Each time being told you have to call the other. I was frustrated to say the least. In the end Fairfield Toyota informed me that they would need information from the Mechanic and to have him fax over all the information he has on the repairs needed. I called and told the mechanic what Fairfield Toyota was asking for and he said he would call and discuss with them what was needed and would give me a call back. I was also told by Fairfield Toyota that they would call with the findings as soon as possible. That was November 8th, 2007.

It is now December 7th and I have yet to hear from Fairfield Toyota, The Mechanic , Or Century Automotive Service Corporation to this day. I have a $27,000 vehicle that is sitting in my driveway because the warranty that I purchased at the same time I purchased my vehicle won't cover repairs. Fairfield Toyota will not handle their end of the matter which would be to ensure that the warranty that they offered to us for purchase be legitimate. I am in the process of filing a claim with the State Of California Department of Insurance regarding this matter, against Fairfield Toyota and Century Automotive Service Corporation. I will also be looking into legal proceedings. When a person purchases an extended warranty and under that warranty PARTS AND LABOR are covered. They should COVER the repairs. No questions asked. Isn't that the purpose behind purchasing an Extended Warranty of 100,000 miles or 72 months?

My husband and I went to buy a car at this dealership. We were completly satisfied with the service that was being rendered to us until we went and talked to the finace person. He was overly pushy and made us feel guilty that we couldn't afford all of the warranty's. He then proceeded to urge us to finace through the toyota company and we told him absolutly not. We brought our own information for the credit union that we were preapproved at and that we had been dealing with for years. He continued to push and finally accepted that we were not budgeing on this issue. He told us that he would FexEx the paper work to the credit union that next day. We finished signing the paper work and left with our new car feeling as though Keith tainted the car buying process for us.

Three weeks later our credit union continued to call us and ask for the paper work from the car dealership as they still had not yet received it. The next day I recieved a bill in the mail from Toyota stating when the first payment for our car was due from them and welcoming us to Toyota and thanking us for choosing them for our financing. I was immedietly frustrated and gave Keith a call. He was currently with another customer and called me back the next day. He finally set things in motion in the right direction and we are now in the process of straightening things out. We were told that this was a mistake and that the paper work was misplaced.

My husband and I feel as though this mix up was done on purpose so those involved could recieve their bonuses or perks for getting us to go through toyota instead of our own credit union. We feel as though much stress and confusion could have been avoided if someone(s) had done their job properly in the first place. We will never recommend this dealership to anyone.

There was no economic or physical damage that has resuled up until this point. Just alot of frustration and stress.

I was sold a used car that was sold for $1000.00 below the listed price for the exact same new car. After completing all the paperwork, I learned that the car had a 6-inch scratch on the front bumper with other nicks, scratches and dents on the rear bumper and driver's side rear quarter panel. When I saw the scratches, I was upset and said I would have never bought the car, had I known about them. I was ignored and told it was too late.

The next day, I returned to the car lot, and spoke with the general manager, Mr. Richardson, and asked if I could return the car to purchase a new one I was refused and Mr. Richardson was rude and turned us away. He directed us off of his private property or he would call the police. He was unsympathetic and I was humiliated on the lot in front of other customers. I pleaded with him, in public in front of other customers pleading that he allow me to buy a new car instead of the one I had purchased with 10,000 miles, no master key and and scratches, dents and miscellaneous body damage on it. He walked away without a word.

The Buyer's Guide did not indicate a price nor was there anything written on it detailing the waranty or the damages (i.e., scratches, nicks, or dents) were not disclosed. Moreover, after I had signed the documents to purchase the car (not knowing about the scratches and dents) I was approached by the financial representative and informed that he forgot about having me sign the buyer's guide. He had a buyer's guide that listed the vehicle information, and it indicated the car was sold in As is condition; although no where else was I made aware that this was so. I immediately objected and corrected him, saying that I was told the car had the three-year manufacturer's warranty and I purchased an extended warranty as well. The financial representative told me that it wasn't important and it really didn't matter. He changed the As is to Limited Warranty asking me to initial the change as well as sign the Buyer's Guide in the back, but he did not provide me with a copy.

The vehicle was misrepresented in this deal. That is, I did not know the car had the 6-inch deep scratch on the front bumper, besides the other ones I indicated. When I said I would have never purchased the car if I knew those scratches were there, I was ignored and told it was too late.

On Sunday, April 3rd, 2005, my wife and I went to Fairfield Toyota to get a part for our 2004 Toyota Corolla. The parts department was closed so we decided to look at a new car for me. I occasionally use a company truck and was in need of a commuter vehicle because of the age of my current vehicle. We landed on a 2004 Chevy Cavalier and went through the Special Finance Department and dealt with Nathan Rodriquez. I signed the buyers paperwork and we were on our way. The deal called for $500 down and my trade in which was a 1985 Toyota MR2. They gave me $500 for the trade and a reasonable payment for the new car.

On April the 11th, 2005, Jennifer Hudson, Director of Special Finance called and told me that she got me a better rate and lowered my payment. She got my loan bought by a credit union so I went into the dealership to sign the new paperwork. She had managed to lower my interest rate .9% and my payment around $40 a month. I tought this was awesome. My first payment would be due May the 26th, 2005.

Around the 15th of April, 2005, I received a phone call from ACC, the loan aquisition company asking for a little information and welcoming me to the Patelco Credit Union Family. At the end of the phone call I was told where to make my first payment in case I didn't recieve the statement in time.

On the 19th of May, 2005, I decided to give Patelco a phone call and inquire as to what my account number was since I didn't feel entirely comfortable mailing it without an account number written on the check and I hadn't reeived any sort of mailings or statements. The told me that my loan was never finalized by the dealership and that I needed to take it up with them. I then called the dealership and spoke with Tim Dooley in the Fairfield Toyota Finance department. He informed me that I was still pending and not to worry about anything.

It had been way more than the normal 10 day buying time for my loan, so I went into the dealership on the 20th of May, 2005, to talk to Jennifer Hudson. She informed me that monies were still owed to make the deal go through and that if I didn't want the car to return it to them. I unwound the deal and returned the vehicle. I signed a realease of liability and a statement of facts that detailed the return of my trade in and the $500 I initially put down.

As of today, May 31st, 2005, I have not heard back from anyone at either of the dealerships. I have repeatedly called and left messages with anyone that answers the phone and with many different peoples voicemail.

I have not been returned my vehicle and I am still owed $500.

On Saturday May 19, 2001 my husband pulled in front of our house in his six-month-old Toyota Tacoma to pick me up. He got out to come get me. I got in on the passenger side of the truck and shut my door. My husband got in and shut his door. At that exact time the passenger side window crumbled in my lap. Shattered, completely shattered.

We looked at each other in awe. My husband got out and came over to the other side to see what could have caused that to happen. We spent an hour going over the whole truck. He finally decided, being that the truck was only six months old, that it must be a defective window, so he took it back to Fairfield Toyota where he purchased the truck. The lady was very nice and said no problem, that they would fix it. She gave us a rental car and said that they would call us when the window was replaced. A week went by and we got a phone call from the service department saying that the window had been put in and that "by the way," it was a bee bee gun and they had proof of it. We both immedietely said no way!!

My husband went to Fairfield Toyota to get his truck on the Tuesday following Memorial Day. The lady in the service department said to have our insurance company call them for the claim. My husband immediately asked, "For what?"

Never at anytime prior to them putting in the new window did they call to tell us what they believed happened, nor to get permission to put that window in. We have to have pre authorization from our insurance for any claim, and there should not even be a claim. There is also a very suspicious screw driver mark near the window, that myself, my husband, and my 13-year-old son would never have missed the day of the event. You couldn't possibly miss that mark. The service department basically said that at the same time my husband shut his door, someone had to have been standing in our yard and shoot a bee bee at the truck.