Sunrise Ford

I went and test drove a Ford Focus on 6/17/2011 in Fontana, explaining my intent to purchase in cash in four to five days. The finance manager and salesman had me fill out a credit application. After I was not approved for credit, he wanted to know how much I was willing to pay, although I was told more than once that the car was on sale. I was told that I was not a serious customer because I was not willing to put down a deposit that day.

On 6/27, I paid a cashier's check for a Ford Fusion at another dealership. I was a more serious customer than the finance manager thought. I recommend for others to avoid this dealership and find other dealerships that treat customers better.

My husband and I visited Sunrise Ford last Saturday, July 17, 2010. We found a certified pre-owned 2008 Ford Escape that we liked, and our salesman, Razvan "Ross" ** wrote up the vehicle for purchase through my credit union. All through the paperwork process, my husband and I were assured that we were under no obligation to accept delivery of the vehicle. We explained four separate times to both Ross and Alex that I desired to use Fiscal Federal Credit Union to finance any vehicle I would ultimately purchase. Both Ross and Alex and the financial gentleman we spoke to just prior to leaving said they understood, and we were "under no obligation" to complete the deal if our credit union financing fell through.

Fiscal Federal Credit examined the paperwork from Sunrise and refused to finance the vehicle because the price was too high according to their examination of the Kelley Blue Book. I personally called Ross on Monday, July 19, 2010, and told him about the refusal by the credit union. He immediately turned me over to Alex who then proceeded to tell us that Ford Motor Credit will finance me. I re-explained to Alex that I was adamant about using Fiscal Federal Credit Union and further told him, "Unless you guys can work the numbers to make the credit union happy, we are going to pass on the vehicle." Alex then told me, "I understand, but remember, you are eligible for financing through Ford Credit if you change your mind." I thanked him for his trouble and I apologized for the inconvenience. I also told him that I would definitely go to Sunrise for all of my future vehicle purchases. Alex thanked me again and we hung up.

At 4:58 PM on Thursday, July 22, 2010, my husband received a phone call from Alex, threatening me that I am "liable to purchase this vehicle," and "You will be receiving a bill from the dealership for the full amount of the vehicle," the one we did not take delivery on. I am completely aghast at these tactics employed by this dealership. I have purchased a vehicle from Sunrise in the past and was never treated like this. Alex threatened both my husband and I and would not listen to reason. We were assured all through the paperwork process that we were "under no obligation."

We would like to resolve this issue. We are not going to pick up the vehicle, no matter what occurs. We told Alex as we were leaving that "we will deal with DMV, the floor mats, and everything else when we bring the check and pick up the car." It was Alex's choice to register the car to us. We made it very clear to not do anything until we secured financing through the credit union. Please help us resolve this issue. We never accepted the vehicle and did not take delivery either. I was threatened with adverse action against my credit. Alex stated, "If you do not buy this vehicle, you will be getting a bill from the dealership for the full amount. This will be reported to all the credit bureaus as a repossession." How can we be charged with a repossession when we never had possession of the vehicle?

Traded in an old 2007 Ford Edge for a new 2010 model. I thought I was offered a great deal. Month went by, I received a call from finance asking for more money. They said I had to re-do my contract they gave me. The bank will not approve loan unless you put down more money. We redid contract with more money. Figured I would no longer be bothered with them.

A week went by, I got a call from Ford Credit Collections concerning why the 2007 Ford Edge was not paid. I tried to resolve this matter correctly explaining to Ford Credit, however, it got me nowhere. But collection calls every single day. I have gone out of my way visiting the dealer just about every other day, wanting an answer why they have not paid off my trade in only to be treated like dirt. Frustrated and disoriented, I have done the best to resolve this problem and have come to a conclusion of why are these people running a Ford Dealership with unlawful practices? Please do your homework before dealing with them or try to avoid this dealer. By far, one of the worst Southern California Dealers. I am overwhelmed with stress, lack of sleep and cannot focus due to stress, affecting my credit.

I bought a new 2008 King Ranch Ford F450 in February 2007.. 5 days into ownership the truck died on me.. Fuel pump went out under the cab and caused the truck to be in service for a month, they had no idea how to fix it and had to have technicians come in from Detroit and Chicago to show them how, I argued to get a new Truck as this one should fall under the lemon law and they said there is nothing they could do... For all my trouble the dealership gave me this Safeguard Interior and Exterior Protection Plan that Michelle H told me would cover my truck inside interior and outside paint.

I had an issue happen to my Leather in the truck and when Safeguard came out to see the vehicle they told me it is not covered by their warranty.. the vehicle is too long! ,They also said that Sunrise Ford should have never sold/presented me that warranty it does not apply to my truck!!! After all they put me through they give me a fake warranty and sense of security on my interior and exterior of my truck. I contacted the dealership and Michelle H told me they have done too much already and the GM (James B) said they tried and they are done with me.. What a horrible, horrible, unprofessional dealership to deal with...they sold me a $60,000+ Truck and treat me like this.

I am outraged at the tactics of your company. They are not just personally reprehensible, they are tortious. You yourself have supplied me with all the written, verifiable proof I need to continue my claim.

...(edited for length)

If there was not a mistake made and this was not a misunderstanding, then this was outright malicious deception on behalf of Sunrise Ford.

As a courtesy, here is an abbreviated timeline:

2) I supplied all relevant information at that meeting. What Sunrise Ford did with it is not my responsibility. I was offered $19,000 for my 2006 Prius as a trade in. There was an incentive of potentially getting $20,000 for the car (the $20,000 figure needed approval) if I made the deal that night. The net purchase price was given as $31,415. I have the VIN/deal sheet in my possession and the writing with the offers are in your handwriting. I was told the Edge has been on the lot for 102 days and they were eager to deal.

3) At 4:24 AM on April 23rd, I sent an email to Christopher G
detailing my offer on the car...I was clear that I would be there immediately if the terms were accepted.

4) The afternoon of April 24th, approximately 1:20 pm, Christopher G called me and said that he had given my email to his sales manager, and the counteroffer was the SAME deal, only a 30K net price, which meant I would finance approximately $8000. I told him I would have to think about over the weekend. But make no mistake, these were the all-encompassing terms, and not only that the counteroffer was YOUR invention.

5) In addition to that phone call, I have a series of texts from that afternoon from Sunrise Ford reiterating the terms of the deal. There were no contingencies and no ambiguities. ...

6) The April 27th through April 30th was a series of texts, none of which modified the deal. I was mulling the deal and Sunrise Ford repeatedly let it be known the offer was still in effect. ... Sunrise, again in writing, said it was ok.

7) The afternoon of April 30th I made one slight modification to the deal: I thought I had an extra set of HOV stickers, and I did not. I informed Sunrise of this at 2:20 pm and informed I would be coming in to purchase as soon as I got away from work - the deal was accepted with no caveats or modifications from Sunrise.

8) Once I arrived, I got a runaround. First I was presented a different car than what we were discussing...

9) At this point, Sunrise Ford chose to ignore the deal they had offered and consented to in writing. I was prepared for the standard closing sales patter of worthless services like fabric protection and window etching, neither of which I wanted and according to writing on deal sheet, is an optional service that can be taken off at closing. What I was not prepared for was Sunrise reneging on the entire deal and trying to re-present their already WRITTEN and ACCEPTED package offer.

I am not making this up, there is no hyperbole. The deal points, offers and agreement exist in easily traceable email and SMS text messages. I strongly suggest you review and not delete the ones in your possession so we can compare.

Went in to test drive and made it clear I wasn't ready to buy, but when I did I wanted certain things and also that I needed it figured out how my currently leased car would be handled in trade in. Got kept there 4 hours and talked into signing a contract but left upset, and without the car. They have harassed me with different phone calls and threats to ruin my credit. Yesterday they followed through on previous threat and dropped the car off at my neighbor's curside. I don't have paperwork nor keys. Don't want this now. What rights do I have.

I live in fear and anxious of what will happen next.

vehicles that I was interested in were more than I could afford. After several emails the last email dated 10/12/07 I said thank you but I am not able to make a purchase at this time. Within the hour I received an email from Matt Price saying that Sunrise Ford was having a sale 10/13/07 of all preowned vehicles would be on sale, some at half price. Email went on to say that I could purchase the vehicle I was interested in for under 8200.00. I have a copy of this email to forward if needed. I spoke to Matt Price on the phone the morning of 10/13/07 and he stated that the vehicle that I wanted was one that was selected for the half price promotion.

When I arrived at Sunrise Ford and after the test drive Matt Price took me in the office to fill out paperwork and discuss the price. He gave me a price way over what he had promised.I told him that he had promised under 8200.00. He said he never said that and that he could never sell the car for that amount. I showed him a cope of the email, then he said he made a mistake.

It became very clear that he was lying and had no intentions of selling this vehicle for the amount promised. We spoke to two other sales people, one claiming to be a manager (turns out he wasn't) but no one would honor the price I was quoted.

On 6/17/07 I drove over 100 miles to Sunrise Ford to buy a truck they had in a add, after 6 hr. of waiting to get into the Finance office, they all knew , that we did not want to make that drive again.We made it very clear ! We were clearly takin avantage of . We thought we were buying a warnty and they added a alarm a scytec 4000 for 1495.00 and jmla etch glass 595.00 . I was told I was signing for a warnty and he cirle fws serivce contract but hiden below the lines,is were he added the extras the next day I call Sunrise Ford and finance manager Dennis Rivera he told me to bad ! I can drive back over 100 miles to get it .I told him I do not want it and he said he wood not give me my money back because the etch glass was added to all there of vehicles on there lot and I had to pay for this option and and he was sure it was on the truck and I just could not see it. After 3 days and 20 phone calls Sunrise Ford in north hollywood said they wood let me get the alarm put on my truck at there sister store in Fontana even though I did not want it !I put it on anyway I felt like I had to or louse my money .

While I was at Sunrise Ford in Fontana I ask Them to show me where the etching was on my truck and it was not there !so they put it into wrighting for and faxed it to Sunrise Ford in North Hollywood I was told by kena in coustmer service I would get my money taken off my loan.When I found out that they had not given me credit. I called Kena she then told me she was sorry but now I can't have a refund and that I would have to spend anouther day at Sunrise Ford in Fontana to have it put on or louse my money I can't understand why I have to pay for something I never wanted in the first place. I can't beleive a dealer ship as large as Sunrise Ford with a slogan "where integrity has meaning" Could fool me.

I went to buy a car at Sunrise Ford on Lankershim Blvd. North Hollywood CA on 04/22/07, and the Finance Manager Mike Hanson was the person who assist me with the contract. He over charge me $4000.00 on the contract for LowJack and Security System.

On the disclose paper does not match the information with to grand total. But I did noticed until I went home I started reviewing the contract and there was when I FIND OUT THE MISTAKE. So, I went back next day and the finance manager that was that day said that He cannot help me out, I have to speak with Mike Hanson and, I had to come back next day. So, I did it. I went back on 04/24/07 and He was not there.

I show the contract to one of the closers and He went to speak with, I don't know who. Then came back and said that I have to come back when Mike Hanson where there. I wait for an hour and then Mike Hanson show up. And this time He offered me lower the interest rate from 8.74 to 7.24 and instead of 7 years will be 6 years. With a monthly payments of $670.00. I said that is OK the interest rate but not with the monthly payments neither with Security System or Lowjack $4,000.00. I wanted without that. He said impossible you just sign a contract.

I can lower the price, the interest rate, and the term. But you bought the Security System that it is already installed on your car and you have to pay it. I said that for all that then I will return the car I do not want nothing. And He said you just sign the contract CA there is no cooling-off period and if you dont want the car we will reposes the car and will damage your credit report. Principal if he is selling something He must to explain in details. The car I bought has security system installed and its coming in the package as a standard features.

Therefore, that protection is optional. And how come I have to pay $4000.00 for something that I do not want. And beside that, the contract have mistakes. After waiting for too many hours and just saying monthly payments without telling in details what they are charging is illegal. They must to explain that it is optional instead of charge wherever they want. And once the contract is signed without let us read.

They just said you read the contract and you just sign. When in reality they dont let us read because they high light where we have to sign, and once we are tire we trust that they are honest and trusted. Help me please I really need your advise and what can I do to handle this horrible situation.

I purchased a 07 Ford Escape on March 4th, 2007. I agreed upon the monthly payment of 540.00. However, when they did the contract it came up 550.00. I did not notice it right away but did notice it the next day when I faxed it to the insurance. I called the dealership and spoke with Oz, who was my salesman and was there when I agreed upon the 540 monthly payment. He agreed and said that he would have them draw up a new contract and I could come and take care of that when i dropped off my car for service to add some things to it. I said great.

The next day I thought it best to call again, just to make sure that this was being handled as I was coming in the next day to get the service done. Oz then said I needed to talk to Dennis and he would handle it. Dennis is the Finance guy who drew up my contract. He did not know anything about it. Which infuriated me as I felt I was just getting passed around.

It was like I had purchased the car and they no longer cared anymore. They had gotten what they wanted, their commissions, their sale...who cared about me?? I then spoke, the same day, with the closer, Tim McCarten.

He said he would talk to his boss and for me not to worry...never heard anything. Spoke with Kenna, the customers relation manager and she told me that they couldn't do anything about it because 3 days had passed. Well that infuriariated me even further since I had been dragged through with everyone since before that.

I purchased a 6.0L powerstroke 2004 econoline 350 from the above dealer.Complained an intermittent check engine light when we're travelling out of state.Seen two dealers on the way and Sunrise Ford on arrival.Found nothing.Another instance,it occurs again and same dealer checked it. Was told that they'll call back.Now it's recurring again.This a safety recall!!

This dealership runs on the "Bait and Switch" method. They advertised a truck in the newspaper. When I called to see if the vehicle was available. I was told there was both a yellow and white truck available at that price, exactly featured like the vehicle advertised. I was called back twice prior to my arrival, asking if I was coming, so that the two vehicles would be ready for us to see. Upon our arrival, I asked to see the vehicle in the ad. I was taken to another lot and was shown two vehicles much less featured than the one advertised. When I again asked to see the vehicle advertised, I was taken to another lot and shown a white truck similarly featured to the vehicle advertised and told that it would be the same price. However, when we went back to the dealership, the price was about $3000.00 higher. I again demanded to see the advertised vehicle, and only at my persistance, did they take me to the body shop where they showed me the advertised truck that had been crashed, and was in pieces. When I accused them of false advertising, they asked what I wanted. I told them that I wanted what i was promised. The white truck at the same price. They responded by offering it to me for over $1000.00 more.

I leased a Ford Ranger 2006 from Sunrise Ford on 9/30/05. During the time of lease signing, I gave them $1,200 cash, $2,500 factory rebate, and traded in my 1996 Honda Accord. At that time, I still owed $2,500 on my honda accord which Sunrise Ford was completely aware of. They took the car into their possession and we proceeded to make a deal. They didn't say tell me how much they were giving me for my trade in as they made it seem like everything was okay.

They kept me at the dealership for 6 hours all together and just completely hagled on the price and terms of monthly payment terms which according to there advertisment was $200 a month, but they stuck me with $269. They had me come back to sign another contract so this means I signed two separate contracts. Well, now they are trying to sue me in small claims court for $2,500 because they only gave me a $1,000 for my trade in yet they let me drive off the lot with the vehicle considering there was a $2,500 discrepancy. They new this would have been a deal breaker so they went ahead with getting the contract signed knowing full well that they were going to pursue me later in small claims court.

I tried to trade in my car. Purchased my Ford 2000 mustang there. I have yet to receive any papers on this car as well as loan documents. This was five years ago. They could have financed this car with Ford Credit since I traded in Thunderbird at the time. However they sold my loan to americredit which has charged me 48% interest per month. They refuse to give me loan docs as well. Purchased the car of 19g however I have paid over 30 g so far. By the time it will be paid for I will have paid over 44 g at 48% interest. They forged my name onto papers to extend the loan from 48 monthes to 77 monthes. Bottom line I am messed up financially for the next few years. Americredit even asked me to give them back the car after I had given them over 30 g when I complained about the interest rate as well where is the loan docs. Filed a complaint with the Federal Trade Commision #5708889 and now with the State General Atty for falsification of documents. When I went to Sunrise Ford the first time I was told yes they messed me up financially and laughed. The second time I asked to see a manager. Was called names and escourted out of the showroom. The third time they sent out a guy who weighed over 350 lbs refused to let me see the General Manager grabbed me by the arm and told me to get out.

My husband and I bought a Windstar Van from Sunrise Ford February 2004, after the salesman, Mark Coach, misrepresenting that with modifications to the chassis, it would tow a 1960's travel trailer up mountain roads. After taking the van to several places, we found out that the modifications could not be made and wouldn't, no matter what, haul a trailer of that weight.

In different meetings, Thomas, a Sales Manager, and Jose Ortiz, assistant Sales Manager, refuse to make good on the salesman's representations unless we agree to pay more a month for a vehicle in stock that can haul our trailer. The dealership does not now nor at the time of sale have anything in our price range to haul our trailer, hence the misrepresentation that the Windstar could with modifications. I believe we were given the run-around with the modifications until the financing went through.

Jose Ortiz, Assistant Manager, said they let the salesman go because he not only made misrepresentations to us but to others as well. Jose had David Calderon, a saleman, try and find us a comparable vehicle on the lot that could pull our trailer. He said it had to be a V8 and the closest comparable vehicle they have is a 2000 Durango. The problem is Jose said they would be losing money on the Durango to go below the marked $12,999 because it is a red tag sale price. We are on disability social security and can barely afford the $281 a month they want on the present contract much less the $350 a month they want for a new contract. Jose said they would keep "their eye open" for something to come in; but since the financing has already gone through, it was not their problem anymore.

Well one friday evening my wife told me that the car was jerking a little when she would come to a stop, so saturday morning i took it out to see what she was talking about and it didn't jerk with me but the next day (sunday) i noticed the jerking so monday after taking my son to daycare my wife was going to take it to the mechanic to see what's going on but on her way to the shop it really started jerking and studdering as if was going to cutt off the next thing she new it would not go any faster than 15 miles/hour, she had to get it towed to Sunrise Ford. This 2001 Ford Expedition has 59,000 miles and is out of warranty, so there is nothing that they can do, but this is a TRUCK, I have never pulled or towed anything with this vehicle, and have had it serviced regularly. After calling Ford's corporate office about five times and Ford credit they offered to fix it for $1,000 originally it was going to cost me $3,000 but my question is if this is my fault why would they offer to fix it for any less? My plan is to take this to arbitration because I have had many cars and have never had to replace a transmission, this car also is very bad on brakes, i've also had to change the alternator after about 30,000 miles the alternator and brakes are small things but why should i have to replace them in such a short amont of time.