Roseville Hyundai

I don't know how to cancel my previous comment on this website but the issue with the dealership cleared up. It wasn't their fault but the shipping company's.

I bought a Genesis Coup Hyundai from them 2.5 weeks ago. They told me the car would be ready last Tuesday. I called last Tuesday. They told me the car haven't been delivered to their dealership yet and told me it would be ready on Friday. I called on Friday. They told me the car that was delivered has damage and told me they had to replace it and told me it would be ready on Sunday. I called on Sunday. They told me due to weather condition, the car won't be here until the dealership closed so they told me to call back on Monday.

I called on Monday. They told me the delivery truck couldn't fit my Coup and told me it would be delivered by Wednesday. On Wednesday, I called and they told me the delivery won't be here until the dealership closes again and tell me to call the next day. Right now, I still have not received my car. I went to buy the car for my daily commute from work to home. Because of their broken promises on the delivery dates, I been taking two hours everyday walking back and forward from work and home. Even worst, when you leave a message when call to their dealership, they do not call back. This dealership is the worst ever.

Despite signing a purchase contract that clearly states the seller has 10 days to cancel, the dealer contacted us 18 days after purchase advising that they were unable to secure financing for the full amount and are requesting additional down payment and to sign a new contract. The manager, Joey **, threatened to have auto repossess if we did not resign a new contract or pay for the vehicle in full. Cajun in Finance knew at the time our contract was drawn up that our loan was not approved for the full amount and even provided me a copy of the loan approval correspondence from the lender. It is our understanding that since they did not cancel the contract within the 10 days, they are obligated to uphold their end as the lender/seller.

The dealer is threatening to repossess our vehicle if we do not re-sign a new contract and/or come up with the additional funds that they were unable to secure financing for ($500), despite the fact that we were not contacted until 8 days after their right to cancel the contract expired.

I think it's important that everyone considering a new Hyundai realizes that the 60,000/5-Year warranty advertised as "Bumper-to-Bumper" is not "Bumper-to-Bumper". Bumper-to-Bumper should mean the front and back bumper and everything in between. With Hyundai, there is much exclusion. The six-disc changer/stereo is one of the exclusions.

We have a 2006 Hyundai Tucson. We bought the best one they had on the lot. The first three times the changer failed we were covered under the REAL bumper-to-bumper warranty. The next two times it failed we were told that even though we're still within the 5-Year/60,000 mile warranty we're no longer covered by the real Bumper-to-Bumper warranty. After a great deal of hassle they serviced and replaced them anyway as an accommodation. One time Robert (service) went so far as to remind me that I had purchased an entry level model from an entry level manufacturer and I should expect problems. The last time we took in for repair it in for repair, we had to drive around with a gaping hole in our dash for over a week.

I suppose I should just be glad I could still drive the car. The unit has failed again. I started by e-mailing Chris, the general manager. After a couple of e-mails and not getting any reply I tried calling him. After a couple messages to Chris, we decided to take it in for service. My wife called and talked to Robert again. He apparently called up our service record and said he'd have to talk to the district manager before they could repair it. That was over a couple weeks ago.

My first complaint is the "Bumper-to-Bumper" terminology. It's plastered all over the dealership and in every ad.

Clearly this is not a bumper-to-bumper warranty. True, in the warranty text it tells what the exclusions are but who takes the time to read an entire warranty when signing the purchase documents? Besides, Hyundai uses it as a selling tool to bring people in the door. That's deceptive advertising. Why not advertise their 100,000 mile power-train warranty as bumper-to-bumper and then list the exclusions in the paperwork?

And second, the company is not honoring the parts and labor warranty that comes with the item. Maybe if I go back in and complain and be persistent, I'll get it fixed. But who wants that? And who wants to drive around with a hole in their dash for a couple of weeks every six months? I am also offended by the attitude that if I buy a cheap car I'm going to get cheap stuff. I don't know exactly what I paid but it was well over $20K and I'm in the income bracket where that's still a lot of money to me. This is just lousy customer service. The biggest consequence is the inconvenience and the need for a confrontation every six months. My guess is, from now on they won't pay for the repair.

I just purchased a used Dodge Durango 2001 on Dec. 5, 2008. The next day I smelled something burning but was not sure if it was coming from my truck, but the day after I smelled it again and it was coming from my truck and I notice that the oil gauge was fluctuating to low pressure. Also the truck was not idleling properly, the third day while driving my vehicle the check engine light came on and the burning smell came back again.

I was assured that this vehicle had a certified inspection and was in good condition w/o any major problem by the sales person at the dealership. Now I paid cash for this vehicle and at this point have no recourse. I have read all of the other complaints and can relate and I have only had this truck for three days. I am planning to go back to the dealership and complain. I do not know what the outcome will be but I am not happy at all, I spent 6700.00 cash for this truck and am very upset at this point. I do not have money to throw away like this, and I am not able to make any extensive repairs right now on a vehicle. I feel I was cheated and lied to, that the dealer new of these isssue with Durango trucks and chose not to inform me and took my money.

We found one and in order for us to buy the car, Hyundi sales manager Joey said we could write a check and they would hold it until our insurance sent us the money. They also said that if it was late then they would hold it. Well thats what happend.

On monday Sarah left a message with Matt in the Finance department that she still had not recieved the money. Then today the check was cashed. Sarah called Matt and said he would take care of it. She called again at 4:30 and she asked if he did anything. He asked if it bounced and she said no, it was taken out of her account while accruing over draft fees. He said he would get on it and call us back.

Well at 8:00 we called back and they said he was with a customer and he would call back. Then at 8:30 I called back to talk with him, but he was still busy, then i asked to speek with the manager, and was told he couldnt help me and that he was busy as well. then we called back at 8:55 to see if Matt was done yet. I was placed on hold until 9:05 and was told that he would call us back as soon as he was done with his customer, even though they closed at 9:00. Well he still never called back.

We dont know what to do or who to talk to. Since the money was taken out of the account and there was not enough money, Sarahs credit card was charged $400, that in its self is going to incure a over the limmit fee. And she also recieved a few overdraft fees. Thats it from today. Tomarrow we will have a better assesment of the fees and of what else is to come. thank you.