Moss Brothers Auto Group

I want to report the shabby treatment that I received at Moss Bros Chevrolet in Moreno Valley, California on July 9 and 10, 2011, when shopping for a Chevrolet Cruze. As a Pontiac owner, I received a special offer that expired on July 5, 2011. On July 9, I called to see if it could be extended as I was ready to purchase a new car, and was I was interested in the Chevrolet Cruze. I was told that the offer had been extended through September and that this information was available to dealers through computer records.

With this in mind, I started an Internet search, and shortly received a call from Maria at Moss Bros. She told me that they had just received a shipment of Cruzes and that there were several from which to choose. She also informed me that they had one advertised for $15,995. I asked her what color it was, and she said that she did not know, as she did not have the color listed. I asked her to check, but she still could not, or would not tell me the color. She only stated that she thought that it was red. I scheduled an appointment for 6:00 PM that evening.

My wife and I met with Internet salesman Charles; he showed us a white LS Cruze, and we took a test drive. We liked this car and decided to purchase it. I told Charles that I wanted to use my Pontiac owner special offer and the 2.9 percent financing. After completing the credit application, we were told by Nassim (the sales manager) that they could not verify the Pontiac offer; that we could complete the sale, and apply for the $1,000 from GM later. Of course, this is not the way it is done. We waited quite some time as they supposedly tried to verify the offer. While this was taking place, Charles tried to interest me in a more expensive model. I told him that I could afford any car on his lot, but I was not looking for a fancy car. I wanted a basic commuter vehicle. It was supposedly too late for them to verify the Pontiac offer by phone. I told Charles that we wanted to complete the sale, but they would have to apply the Pontiac discount. I told Charles that we would be back the next evening after I returned from a meeting out of town, and asked him to ready everything to complete the sale.

Saturday morning of July 10th, I called the Pontiac offer number and again inquired about the special offer. I was told that the dealer could find the record on the Manifest List and that if they had any problems, they could call the dealer business center for assistance. I relayed this information to Charles in an email message. I also told him that we would be back that evening to finalize the paperwork, and to pick up the car. Charles responded by email telling me that he was finally able to pull the information from the Manifest List at 8:30 the prior evening. He indicated that it was with our paperwork and that we should see Nassim upon our arrival.

We returned at the time that I had told Charles we would be there. We were made to wait a while and were finally greeted by Nassim. He told us that the car that we had agreed to purchase had been sold to another customer. Needless to say, I was very upset and protested loudly. I demanded that he sell us another LS Cruze for the agreed price. He claimed that they did not have any in stock. This is contrary to what I had been told when I first contacted by Maria. I told him to get one from another dealer. Nassim said that there would be a $200 fee for this. I told him that this was not part of the deal and that I did not want to have any further conversation with him. C.J. heard the exchange and intervened. He agreed that they would get another car with the same purchase price from another dealer and that I should contact Charles the next morning to make arrangement for delivery.

On Sunday, Charles contacted me and stated that the car that we had selected for purchase had not been sold after all. The other customer had changed her mind. I told him that I had lost all confidence in Moss Bros and that I could not trust anything that they had to say. I was upset that our time had been wasted.

I received an offer via mail to trade in my 2008 Tundra for another vehicle with $3,000 rebate. I emailed Mary via Internet Sales Department with the understanding and knowing that they could get me into another vehicle with my trade-in with no money down, lesser payment.

I went to the establishment on 02/27/2011 and worked with Sam. After I told him what I wanted (a truck similar to mine or pre-owned), he showed me a 2011 Tundra and my monthly payment could be anywhere from $771 (with 3,00 down) or $871, with GAP Insurance included, with no money down. I said thank you for your time and got up to leave. He said wait a moment. A few minutes later his manager, Micah **, said what if I just put down $1,000 and get the truck with payments being $683 and with what Sam said (two years free oil changes, tire rotation and GAP). While signing papers with finance, the lady that helped me said I had no GAP with the deal. I asked how much to include, so now my payment is $695.

I did this trade-in because I felt it was a good offer because I am in the midst of doing a whole financial turnaround with my personal finances with a home loan modification, debt consolidation and no work during summer due to economics (I am a teacher).

On March 1st, my brother in-law and I went into Moss Bros Chevrolet to purchase a truck. My brother in-law helped me make the buy. Well, I bought a 2006 Dodger Ram 1500. Anyhow there's a cigarette burn on the drivers side. I asked them if they will fix that and Mr ** said, "yes, that will be taken care of for me".

On the 14th of March I called the dealership, asking about the repair on the seat of the truck and everyone that took my request and message for Mr. ** said that they would be calling me back and I would be taken care of. Nobody ever called me back, not once.

Now its March 21st, call again and strictly requested to speak to Mr. **, in which he answered my call, claimed he never got my messages ,and wasn't trying to avoid me. Because I asked him if he was avoiding my call. So, we spoke about the problem he had promised to have fixed. I know its not a serious problem, but when anyone makes a vehicle purchase, you want it in a almost perfect condition even if its used, at least that's how I see it. Mr. ** answer was that his boss, Mr. ** will give me a call back. That's to be seen. This is why I'm reaching out to you for help.

I went for an oil change which I normally do every three months. I got there and they started checking the battery with a battery charger. After that, they took it inside for the oil change. Once finished, I went out of there and I started diving like ten miles. Then, the airbag light started blinking and did not go off. I called them back and they said to take the vehicle back to their shop the next morning. They found out that I have to replace the airbag module and the wiring. I asked what caused the problem and they said that it was caused by an electrical short. I think that they caused that problem, though. The cost of that repair was $2,850 for parts plus three days of labor. I think that it is not fair for me to pay for something that I did not cause.

I bought a 2010 Jeep Liberty in March 2010. After a couple of months, when the sky slider is closed and you reach 40mph, one side of the sky slider opens approximately 2 inches and you get to hear the wind in the vehicle. I took it to the dealer and they contacted Chrysler only to be told that it is normal and they will not fix it. The mechanic said it's the turbulence and again, it's normal. I am very unhappy with this, it is very annoying to listen to that.

On February 5, 2010, I took my car, a 2007 Toyota Camry, to Moss Brothers Toyota for the recall on the accelerator pedal. I waited for 2 hours and afterwards, I was told that my car was not part of the recall. On the 18th of Feb, 2010, I received an email from Longo Toyota in El Monte, where I bought the above-mentioned vehicle. The message was a request for me to contact them and set up an appointment.

I called this morning and set up the appointment for March 2, 2010 at 10am. I was informed by Longo Toyota that my car was, in fact, part of the recall in 2010. I lost 4 hours of work because of Moss Brothers Toyota. I work in Ontario and I reside in Moreno Valley. However, since I was told that I could take my car for the recall back then to any Toyota dealer, I took it to Moss Brothers in Moreno Valley.

I dropped my car off a month ago to get serviced regarding an electrical issue. While working on my car, their technician caught my car on fire resulting in a total loss. Now, I am fighting to have my car paid off totally by Moss but they are fighting that it is not their fault. I am without a car and they are unwilling to provide me with a rental car.