Complain about a product or service

Haddad Dodge Kia

Bakersfield, CA

Debra of Tehachapi, CA, writes:

On March 28,2001, I called the service department at Haddad Dodge Kia and explained that the engine light was on in my 1999 Kia Sportage. They scheduled an appointment the following morning at 10:00 am. Upon arrival at 9:50 am on March 29, 2001, I was told that there were 16 cars ahead of me and was told to come back at 3:00 P.M. I did as I was asked. The service department came out at 5:00 pm and told me the spark plugs and the wires were the cause of the engine light coming on but there was another problem and it would require me bringing the car back on March 30, 2001.

They said that at this time they would have to "reprogram the computer." I again took the car back at the scheduled appointment time of 10:00 A.M. on March 30,2001. At the time of arrival, I was told that there were 22 cars ahead of me and was told to leave and come back. I told him that, no, I had a scheduled appointment and that I wasn't going to play that game again. At 6:00 P.M. the service manager, Lindsey Porter, stated that he didn't know what was causing the problem and that they replaced both coil wires. He told me that I need to bring it back on Monday morning. I explained to him he had the car for two days already and didn't complete the work. I had by this point missed two days of work. I soon also found out by accident, that there were two recalls on my car. When I asked Mr. Porter why wasn't I notified he stated he didn't know. I feel I am being mislead.

This has led to a great loss of wages. On the first day of service I felt like they put me off since it was 3:00 P.M. and quitting time was at 5:00 P.M. On the second day of service, I had the appointment at 10:00 and again they put me off until 6:00 P.M. I have invested 12 hours of personal time waiting on my car to be serviced only to find out that I have to go back again. Not once did they offer to give me a loaner car. I live one hour from the place of service. Haddad Dodge Kia has shown me nothing but bad service in the past. In September, I received the same quality of service and had to pay for a rental car for a repair that was also covered under the warranty.

Back to the top | Automotive Section