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Infiniti Santa Monica

Santa Monica

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Isabel of Los Angeles, CA March 3, 2009

Since I bought my car (G35, 2005) the air bag light was on. I still had the factory warrantee on it so I took it to this dealer. When I went back to get my car I was charged for air bag problem diagnosis & repair. Shant (person helping me) was very rude. All I asked him was why they never called me to let me know that something was wrong & it was not covered under warrantee & he kept repeating that as part of the inspection they diagnosed loose connection in the passenger side & they had to repair it. I told him it would be courteous to call your customer & let them know before performing something that will cost money.

I asked him how about if it was an amount I could not afford? He had no answer. All he said that it was their responsibility to do that. I said wasnt it your responsibility to call before operating on someones vehicle? I also asked him, maybe I would want to take my car somewhere else to fix. He was very offensive the whole time & did not want to apologize because he believed he made no mistake. At the end I asked to talk to his manager & he said he is the manager himself. I said: so you are the judge & attorney all by yourself, theres nobody above you to complain. he said: so now you are calling me a criminal? That was funny. I had no idea what he was talking about. He was extremely rude & offensive with no manners. 0 customer service!

I had to pay 134.95 for something I had not agreed on but they had my car & I had no other option.

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