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Infiniti Marin

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Suhan of San Francisco, CA August 22, 2007

A couple of weeks ago, I purchased this pre-owned 2004 Infiniti G35 Coupe from them. The car was sold as a used car under the factory warranty. However, this car had suffered damage in the front & rear bumpers before I purchased the vehicle with the BOTH bumpers being replaced a few months ago. In addition, the rear cross brace was severely damaged in an accident a while ago and had to be replaced. Furthermore, these items were not properly repaired. Worse yet, the accident was intentionally covered up with new bumpers and paint jobs. When asked specifically regarding past accidents or damages during the purchase, the sales people told me it was completely clean.

If that wasn't bad enough with unreported auto accidents, the car showed up clean on Carfax. I discovered all these damages when I brought the car to another dealership for warranty service for several problems, one being that the front light became loose. The front end accident had caused the vehicle's light to not fit properly anymore.

I was told that the repair couldn't be covered under the factory warranty because it was caused by an accident. I'm not just angry about this problem but also the fact that this car is now worth so much less. I paid 27,000 for this car. Given the problems arising from undisclosed damages, I can't afford to pay to have them fixed. I feel cheated and deceived. When I contacted the sales manager of Infiniti of Marin, they completely blew me off and hung up on me.

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